Everything takes forever to load. So much easier and quicker to use the website. 1/5
Everything takes forever to load. So much easier and quicker to use the website.
Too long to load and navigate 1/5
too long to load to see something to navigate to the next thing or it just sitting there spending and that’s G5 redo your ab
Coupons are useless 2/5
It’s useless to scan anything to get more points on this app. Points promised and not delivered. Not cool.
Horrible app 2/5
It takes its time loading each page. Even if you’re looking at an items description and you back out to the item (which you were just on) it takes it’s time loading again.
I filtered my search and it continues to go to unfiltered so I have to go through the process of filtering again but again you have to wait for each pages to load again just to go through the filtering process.
If it didn’t have this issue people would brows and buy more but this is ridiculous.
So slow. each click has at least 20 seconds lag 2/5
This app is so hard to use because each button takes 10-20 seconds to load and even the loading graphic is laggy. It would be faster to just go to any store and get what you need
Charges me repeatedly, but NO ORDER!! 1/5
This app is horrible. I attempted to place a simple curbside pickup order FOUR times and FOUR times it charged my card then gave me an error in the app, with no record of the order. Ridiculous!!
All it does is crash….
I always shop at petsmart. Have for years. As long as Ive shopped there, Ive tried to use the app. Its actual trash.. never once have I been able to successfully place an order w it.. I usually just have to go to the website. And in the time it takes me to place an order on the website, I could probably drive to my store and just get my items… the website is just as user unfriendly… get with the times petsmart, this is not acceptable..
App Doesn't Work Anymore!! 1/5
By Fuzzies Granny
Latest Update has caused my app to fail - can't process my online purchases anymore :-( Please fix ASAP!!
They don’t give you the option to opt out of push ads.
This app is so slow and glitchy even after all of the “updates,” and the checkout process is still a nightmare. I’m not sure why it’s so difficult to process payments? I keep getting an alert that “Something went wrong.” I’ve always enjoyed shopping at Petsmart more than Petco but this app just doesn’t cut it. It’s easier to order and pick up at Petco because their app actually works.
My bank was charged 4 separate times for trying to checkout 4 separate times and getting that alert. Thankfully, an instant reversal was available, but why is checkout impossible?
Don’t waste your time!! 1/5
This app will charge your credit card, and after you submit it, and it charges you, it will notify you it cannot authorize your payment. Therefore, you will have to try again, which I did, and it charged me again, but said the exact same thing. This app is nothing but a scam and do not waste your time because you will not get your money back
The treats to receive coupons, etc. you can’t swipe them it won’t let you
Great app 4/5
Love the coupons it gives me every 3 weeks. Helps a lot when buying expensive dog food from time to time.
I hate it 1/5
The only thing I’ll been able to use the app for is tracking my points because for some reason, this app “can’t validate” my card - the same card I use absolutely everywhere else (including in the store), on the same account I’ve had for a decade or more. I’m looking right at my card, and the info I enter is *the exact same* but their app won’t accept it so I can shop or order or anything. I currently use a Petsmart food, but may switch over this it’s made me so frustrated.
Can’t check in curbside 2/5
The “I’m Here” button covered by option bar at the bottom of the page.
Needs complete update 1/5
By Wasted 20 minutes on this
The app (and website for that matter) is slow, sometimes unresponsive, it freezes and it will not let you use paypal, even though it is listed.
Kept crashing 1/5
Not a good app. It kept crashing and I had to start all over again on my laptop and not the app.
latest update is awful 2/5
makes the app impossible to use, so I've ended up using the mobile site instead (and that's saying something). please test your releases more thoroughly prior to release.
petsmart FORCES you to update to use the app and for it to be an unusable version is just silly.
App Does Not Work 1/5
By sadie schaffner
The app closes as soon as I open it. I can’t even tap anything, it just loads the opening page then immediately closes
Hate the New update! 5/5
Had the previous update and everything was going well until they forced an update in order to use the app. Now the coupons I used to get, which was 25%, 20% and 15% off your purchase became 20%, 15% and 10%. Trying to get the 20% off became increasingly hard. So now, they lost a customer. This is frustrating.
Site too hard to use 1/5
Online order was rejected when I selected Pay Now with response “Oops, something went wrong “. Called Petsmart Help and help person said they were having trouble processing MasterCard. I offered to use my BOA debit card and was told they were also having problems processing Visa cards and PetSmart tech were working on the problem. It was unknown when the problem would be resolved
I tried ordering again the next day and still couldn’t place my order.
Generally the site is hard to use as the formatting is not organized I must go back to Cheweys since the site is easy and intuitive to use.
Glitchy App 1/5
Slow to load, cart disappears, app crashes constantly
Worst app on my phone! Every time you even click anything a loading paw print pops up for 20 seconds. Literally takes 30 minutes to even do anything on the app. Not to mention if you make a purchase it says there’s a error 100% of the time and the order doesn’t go through. But your bank will still be charged.
Recent update has issues 1/5
By Just fix it, please!
Just updated the app on 1/20, app continuously shuts down when opened. I tried deleting and reinstalling, didn’t help. Please fix!
Won’t work 1/5
Every time you either want to change info or pay, it says oops try again later. I’ve been trying for hours. 😡
Nope nope nope 1/5
By You guys are getting pricey
Tried using the app today, and was hit with a notification letting me know to update my phone to iOS 15 to insure a good experience …. Ummm what? I can no longer use the app without this update. It’s an app what do you mean good experience?? What they need to do is fix the app so that when you briefly exit it doesn’t go pack to the home page and make you start your search all over…. There is no reason a phone software update should be required. That’s ridiculous!!! I will not be doing that.
History is of no use for in-store purchases 2/5
My phone number is used for every in-store purchase so my purchase is connected to my account. All purchases (in-store, on-line and auto) should be logged in my account history on the app. It is very inconvenient and disappointing that it’s not.
Can’t check out 1/5
Keep getting error messages when trying to place an order for pick up. No idea why it keeps doing that. I even went back and entered all my information again. Would love to have this fixed!
App does not work 1/5
By west texan II
It’s been down for months. And they don’t want to fix it
App crashes and won’t allow orders to go through in Puerto Rico 1/5
By rescue in PR
We are rescue organization that tries to place orders for our Fosters to pick up in Puerto Rico and no order will process despite repeated attempts. This is been an ongoing problem for years and Petsmart still has not corrected the problem. Money has been deducted from our account but no order goes through when we try to verify it with the store. Do better Petsmart.
So slow and buggy 1/5
Forever on the loading screen. Usually give up and go on my computer but the website also seems to be slow and have loading issues.
PayPal checkout not working after update 3/5
By Mom in VA
PayPal checkout didn’t work after I updated today.
Bad app 1/5
The app is glitchy and the company is cheating out with the coupons on Pet Trail
Can't order with credit card 1/5
By Jon dog dad
I'm trying to order some prescription dog food and a checkout procedure doesn't provide the captcha until after you try to pay. Then it greys out the next button to proceed. Can't finish order.
By Jay Todd
Poor and slow
This app is constantly stuck loading or glitches and reloads searches without filters. Sometimes when I try to select my store it just pulls up a blank page. It's almost unusable and I often have to just go on the mobile website instead.
Page loads are super slow 2/5
Truly annoying and slows everything down considerably.
Beware this app will leak your card info. Buggy,slow, DOESNT WORK. 1/5
By Adam Sandals_
This app is terrible. Save yourself the trouble and don’t download this! Would give zero stars if I could. Glitches when you use PayPal to check out. App is very buggy.
Ordering on app is ridiculous for auto ship 1/5
The app is very difficult and orders things you didn’t place
Can’t place order 1/5
I have been trying to order from app for two days. It just says oops, something went wrong. It does not tell me what, nor can I find a way to contact PetSmart or order by phone.
I don’t even understand how this app is still on the market it’s so bad. It’s constantly loading or crashing. Navigating the app is infuriating. It’s a pain to try to find anything quickly with the constant loading paw. Something that should take no more than 5 minutes seems to take at the least 20.
Glitchy Mess 1/5
I love PetSmart but this app is absolutely awful - constantly crashes, won’t let you search for things, and puts a ton of holds on your card while still declining the order. You guys are needlessly losing a ton of customers over this and PetSmart is a big enough company to actually invest in app development, so an app this glitchy is unacceptable. For the love of Dog, get it together PetSmart.
Update: two months later and this app is literally still garbage.
Inaccurate store inventory 1/5
I placed an order for some dog food, and now it shows it is not available in the store. However no one has contacted me, and the order does not allow me to contact them. Quite inconvenient, not sure the purpose of the app
This app needs a major update!! 2/5
I dread having to use the app for anything. Right now, I just had to uninstall and reinstall to try to get back to my cart to purchase what literally took me over an hour to put in there just to get my dogs food. I work at a Petsmart store and we field complaints daily about how slow it is and no search words seem to actually bring ip what you are looking for!! Do better corporate, you say all the time how we have amazing sales, let’s actually see some of them put to work and update your stuff!!!!!
Would like to give it no stars 1/5
This app is super slow it is also let’s you shop and whe. It’s time to checkout it erases everything in the cart I just spent 30 minutes shopping bc the app is soo slow then it deleted everything not only that there’s always online sales and now can’t even use it bc the app doesn’t work this needs to be fixed and it the website works horribly as well please fix these issues
By ashley 2018
The worst 1/5
It’s a shame with all the money PetSmart makes that it can’t maintain a simple mobile app. It’s impossible to do anything on it.
The coupons. 4/5
I wish the coupons refresh wasn’t so long. 42 days is a bit much it would be much better if they refresh after 30 days.