I love pet smart, but the app leaves much to be desired. This is not one time I don’t encounter a problem with the app. It is awful. You order everything and get an “oops something went wrong” message
Stock not updated, orders cancelled without notice, no way to check gift card balances & no customer service =you lost a 20 year customer
Not worth it 1/5
By Lino girl
I have tried several times to order items through the app to pick up from petsmart down the street and the payment doesn’t process, ended up ordering items from chewy right after.
Discounts and offers 1/5
I have 2 pets which I registered in my account.
So why are my only offers for dog and cat offers?
Trash app 1/5
This app is terrible. It glitches, tweaks out, jitters around all weird.. Try the petco app instead
Search is terrible and I’m stuck verifying photos of buses to check out.
Order did not go through to the store AGAIN 1/5
By r u bc kidding me
Today is the second time I place an online order and 2 1/2 hours later I called the store and find out the order never went through! The app fo ordering has become completely unreliable!
PetSmart is a piece of crap 1/5
The only Petsmart has never refund me for the overcharge on my service for my pet and the grooming department but they lie to me said they were going to give me a refund but they never did they are scum bags of the earth I will never come back to you again screw you!!!
Unable to cancel auto ship 1/5
I am unable to access auto ship so that I can cancel. We are getting too many bags of dog food and I have no way of canceling. This is costing me an exorbitant amount of money.
Thank you 5/5
On April 26 my friend went out early morning and was hit by a car and killed. She had no ID on her so the nurses were able to contact me because she had my keys with pet smart account card on it.I just wanted to say thank you so much my friend/ like a sister was not a Jane Doe for too long.
App keeps glitching. 1/5
app keeps glitching making it impossible to filter through options. this makes for an unfriendly use experience. and it is irritating to see a company such ad Petsmart not keep this app as user friendly as possible. a new version is NEEDED for improvement as well as upkeep for the app.
Awful. Cannot check out 1/5
Their website is only slightly better than this app. Cannot check out; will not give total; have to call customer service to complete transaction. Wish I could give zero stars.
App crashes often 2/5
The app crashes often and it’s annoying when your trying to play an online order /delivery.
Doesn't work! 1/5
I try to use their website to see if an item is in stock at a store near me, the page won't load. I decide to try the app, I search the product, a white screen shows up. I click on "Cat" the app crashes.
Slow and Cannot Log In 1/5
This app is riddle with bugs that make it slow, and often kicks you out of if looking for something mid-search. The filters in the search also don’t make sense — i.e. you can filter by brand but not see 1/2 the products offerings for that brand but if you search just the brand/item name it appears. Useless.
Also — the app will not recognise your treats account if you didn’t sign up through the app. I try using the same login at as the mobile web / desktop version and this app will not recognise my account. Have tried resetting my password to see if that would solve issue — nope.
Save your time and use the website. You’ll thank me later.
New version doesn’t work 1/5
By Shop nana
This version is soooo frustrating. It won’t allow me to login or send items to cart, or checkout. What gives?
App lies 1/5
I just checked my dog in for petshotel for a Wednesday to Monday stay. When booking, the app allows booking of grooming and notes zero charge to add on bath with furminator and haircut. The person checking me in first was delightful and professional. A second female (with long hair) stepped in when a frequent customer came in after me and started complaining that she had to go to work and was running late. My transaction was put on hold until the complaining customer was taken care of. The person checking me in (with long hair) continued asking the questions that I had already answered. She then told me that the grooming work was separate and not included in the petshotel fee. The app clearly shows that it is. This is an increase of over 100$! The app falsely advertises the fees and misrepresents the service, misleading your customers. I have screen captures. I am so tired of the app inconsistencies and the lack of people skills in some, not all, of the staff. I didn’t complain that I was being delayed to work either.
Worst app and customer service 1/5
By Disney_girl 24
The app is not user friendly or helpful when you need to contact PetSmart.com. No customer service info available and not authorization to verify charges for purchases.
No cancel option 1/5
There is no option to cancel an order. Disappointing.
South Chula Vista Store is the Worst 1/5
This location is always out of the products I order through the app. My order is always modified remixing out of stock items. Then when I arrive to pick up, it takes 20-30 minutes to get my order. I sit in my car waiting after indicating on the app that I am outside for curbside pick up, then call and get straight attitude from the employees and told they are working on it. Then another 10 minutes goes by before someone who also has attitude brings it out. Absolute worst customer service all around. This has occurred the last three visits to this store location.
New release no longer allows log in 1/5
App launches but will no longer log me in. Just continues to try loading. Have closed and reopened; restarted phone same issue everytime.
Painfully slow and frustrating glitches 1/5
Don’t waste your time. It’s not worth it
Everything crashes 1/5
Trying to open the “cats” section from the home page? Crashes.
Trying to check out or see your cart? Crashes.
Trying to search for literally anything? Just shows a white screen and then crashes.
I’d love to be able to shop at PetSmart but it’s hard when nothing on this app works. I can’t even see my checkout total or actually check out half the time. This app needs some serious work.
App de Petsmart 1/5
Ésta app no funciona bien , quiero actualizar mi información y no me deja
I wish there was a way to tip the groomers…I never have cash!!
Could use more features 3/5
The app’s user interface seems outdated. It does get the job done. It’s just that I often run into glitches doing day-to-day shopping using it.
Just one thing: for people who purchase gift cards to use, it would be really helpful if the gift cards can be loaded into the app like the function they have in the Lowes app. It would be even more awesome if the app allows us to consolidate the gift cards as one and maybe have the capacity to add it to Apple Wallet for easier in-store check out.
I don’t know why the app doesn’t work on iOS/iphone but en android work perfect … soo cant u check up please thank I use the app in secondary android phone but cant you guys fix that on iOS thank appreciate… the app need updates from IOS
Don’t waste your time 1/5
Worst app ever don’t waste your time.
By Largo & Mango
You don’t get confirmation of a purchase and you don’t get tracking information-
This app is trash can never order anything. 1/5
Don’t bother downloading it never works neither does the website.
Worked great but now it won’t 3/5
App was easy to use but now it won’t progress to the payment piece at all. This has been happening for weeks now. I think petsmart website is having issues too. Very frustrating
It’s been so glitchy this pass month. Got charged twice for an order
Nothing but problems 2/5
Every single time I have attempted to use this app I have had nothing but issues.
You are a major corporation. Do better.
Not for French bulldogs 1/5
By Jaddie 937
If you try to schedule your French bulldog for grooming they won’t let you in app they forward you to a phone number no one hardly answers it’s a total waste for Frenchies deleting app now go to chewy.com for all your frenchie needs and set an appointment with other grooming services not in petsmart
By can't verify my email
I have been unable to verify my email for 2 months now
Glitches & blinks non stop !
IMPOSSIBLE TO SIGN UP 1/5
Last night I received a pet as a present wanted to investigate where I could be able to get my pet groomed and I am not able to sign in AT ALL to be able to get an appointment, it’s so sad that this app has so many problems.
Can’t checkout 1/5
I am using to app so I could use Afterpay, but the app won’t let me check out. It’s been glitching for the past couple of days, needs to be fixed asap please
Worst App!! 1/5
By Colon N
The worst app, I could never register, I made the attempt with 3 of my emails and none of them approved, it continues to indicate an error... I even tried to make a purchase as a guest once and it was one of my worst experiences since when I arrived at the store they had canceled me the order and the notification never came, meanwhile I continue to use PETCO...
The worst 1/5
The app is 100% worst than Petco smh
Terrible app. Spent over an hour to get order placed. Never did go through. Waste of time.
Should get the order for free at this point!!
How do I find my coupons 3/5
I played the little game and got coupons but can’t find them in the app. Where are they?
Customer service 1/5
By what name available bad
I purchase but the cashier say my phone number is not valid strange oh well I don’t want to wait just keep trying
Hard checkout 2/5
I have been ordering online for my 3 doggy’s food since the C thing started - going on 3 years now. EVERY SINGLE TIME I go to checkout it keeps kicking me out and I have to start over. This is not handy or helpful . Get it together PetSmart, there are other places to shop.
Not working 1/5
By Cutie Kikay
Don’t know why the mobile app is not working at all. Maybe I am doing it wrong but no idea what happened. It was fine before now I xan’t even open the app🤷♀️🤷♀️
Fix it 1/5
Run-roh error is not cute when you spent time searching for food for your cat and trying to submit the order to get your discount. The page is glitching it flashes constantly and is annoying. I know it’s not on my end ! This app is subpar tbh
Newest update made it even worse 1/5
The app was bad enough before the recent update. On the rare occasions the app actually works, it crashes. Now, on top of that (which is actually even worse now), they’ve removed the filter option to narrow down your search. Like Wth.
Door dash delivery 1/5
2nd time in a row that driver broke the litter bag grabbing it bc in too much hurry to take time deliver with care and place in cart carefully like I need. I’m disabled and the driver thought I was going to walk to him and try and pull heavy litter bags myself back to house! I had to tell him to bring bags to me and place in cart like I asked and need!
Super glitchy 1/5
By Baby Carrot Cake
If you go out of the app and go back in without completely closing it, it constantly reloads. Filters rarely work. It charged my card after making an order, but it said my payment details were invalid. There was no indication from Petsmart that the order went through, but the purchase is still pending.