Awefull Voice Over Support, Poor Light Control 1/5
Update after I received a developer response:
The developer response to my review below was a bit disturbing. They admit that voice control is lacking, but my review was not about voice control. My review and complaint was about “Voice Over” VO is not a voice control mechanism... it is the audible mechanism that allows blind or low vision user to interact with a touch screen. It makes sense now why Voice Over Accessibility has been ignored. The developers have clearly not included VO in their app design as they do not understand what it is. Accessibility is important... please check into this. I really want to like your app, and clear accessibility will also result in a better app for everyone.This app has absolutely awefull support for voice over users. Many people with vision conditions or poor sight find Hue lights to be of great help because they can fine tune the lighting to meet the needs of there specific condition, but the app completely neglects visually impared users by avoiding proper implementation of voice over control. I’ve been very disappointed in this app for several years, always hoping the next update will address the problem I’ve been pointing out. The Hue app and Hue lighting system is also very frustrating to integrate into home kit or Alexa. What should be a simple, and powerful product is often more trouble than it’s worth
Not working well with HomeKit 2/5
The app user interface is a convoluted mess.
It has its own concept of rooms and device names, incompatible with HomeKit. It can only override HomeKit set up, but itself can’t sync with HomeKit, so if you rename or move a device to another room in HomeKit - the Hue app will not know that and next time you launch it - it’ll tell you that HomeKit is out of sync and will request that it overrides the changes you’ve made in the Apple Home app.
The app also doesn’t “see” any other HomeKit devices. It also will not allow you to add, say, a motion sensor to a room (the Hue room, not HomeKit room) that has no Hue lights.
All newly added Hue devices will be added to HomeKit in whatever room you’ve set up in the HomeKit first, regardless of which room you select in the Hue app.
Setting everything up correctly, so that all devices are properly named and in the correct rooms in both the Hue app and in HomeKit is a NIGHTMARE!!! :(
Whoever developed the app clearly has no concept of ease of use and convenience.
Just because of the terrible app and setup process, I’m not buying any Philips devices anymore.
I usually try to review with users in mind and trying to be proactive toward the developers.
But this app does not do any good to the company behind the product it represents, Phillips. The hardware is spectacular but the app has a mind of its own. It never does what it is intended to do.
I programmed the lights in my bedroom to go on around 10 minutes after the alarm goes off. First I had that working all workdays. And it was working. One day I took away Friday. The graphic interface seemed to have understood. I saved the changes. It showed up, but ... the lights kept doing the same thing. This week I reprogrammed everything from the beginning of the week. Friday should have been different. But no, the lights woke me up again. And that is only one example of the many things that the app does by itself nd there’s no way to make it comply.
My opinion is they want to show off with so many fancy ideas, the interface is very nice, etc. But the app is bad, very bad.
And in other apps the developers respond. On this one they don’t. I wonder if they read the reviews.
WiFi Issues 3/5
Like this for the most part. Biggest problem is the bridge frequently loses contact with my router.
Zones: New but so far excellent ! 5/5
Haven’t used it for a full week yet but this is something we had been wanting for a lonnng time.
Regardless of how your Philips Hue lights and “rooms” are setup this allows you to control any grouping of lights regardless of where they are!
Solves a ton of issues!!
We want more new developments Philip Hue!!!
New bridge 2 5/5
By vgdryhxseuj. cegjjc
Every time the app is asking me to push the button on the new bridge 2. Very bad developed app.
Apple Watch app is terrible 2/5
The iPhone app is getting better, but the Apple Watch app works about 30% of the time. Typically it displays ‘unable to connect’ or works but looks like it’s trying to connect. This is with a modern WiFi setup and new bridge... I don’t understand how Phillips could fail to get this to work so badly.
Completely Surprised! 5/5
I LOVE this app. It has been so much fun to play with. I wondered if it would work as easily as it sounded in the reviews, and it absolutely has. Philips has done an excellent job keeping this app intuitive, simple, and very easy to use.
Widget gone 2/5
Looks like the widget went away with the most recent update. That was super convenient!
After the update, Google Home no longer works 1/5
By carol seaver
I can control from my phone via Hue, but it no longer connects to Google Home. When it did connect, and I tried to turn on my lights with voice commands, nothing happened.
Ads now? 2/5
I’ve had hue for almost five years. Seen a lot of app updates. Recently I got an ad in the app for a ‘dads and grads’ package. Dear marketing department who forced your product team to do this: This is very bad
Biggest issue is the widgets get forgotten. Until recently there were also several problems with the home and away settings. These seem to be resolved. Please address the widgets, that is a big part of the functionality of the system.
Very inconsistent 1/5
This has to be the most fickle app I’ve ever had. One day, it works fine; the next day, nothing’s connected. You can’t have that kind of inconsistency when it’s your lights! The directions and troubleshooting are no help either. I’d recommend using a different brand.
Current update keeps failing 2/5
The most current update keeps failing. It says: “connected” then “not connected” over and over again. Please resolve this issue as quickly as possible
Not responding 1/5
My hue lights no longer works with Alexa. Please fix issue.
Very good 5/5
The app is very good and lets you control the lights in a very fast way. The only downside is to control the lights in sync with music you have to do it on the computer. It cost money to do it on your phone.
Good, but not great 1/5
By listen for once
I’ve had my “away” settings to turn off all lights when I return home for weeks, but since the last few updates, my “away” settings haven’t worked.
3.22 update bug 2/5
This recent update made my widgets disappear.
Love my Hue 5/5
By Mr. Elk
I can imagine going back to standard bulbs. I am more than satisfied with the ease of setup and the integration with my amazon echo.
Not worth the money 3/5
There should be more color preset scenes as well as different lab formulas. Seems like nothing is ever updated or any new cool features to set the mood.
Zones are BRILLIANT! At last.. 5/5
Love love love Zones... thank you!!!
Latest version is buggy 3/5
For two years, my Hue items have worked well. After the latest app and firmware update, there's nothing but bugs. Power levels keep adjusting on their own, lights are unresponsive, and connectivity with both Alexa and HomeKit are bugged. This needs to be fixed soon...it renders the entire system unreliable. I've been a big proponent of Hue products, but quality control was definitely lacking in the latest rollout.
Power-On behavior 2/5
I’m glad they brought the functionality to the app, but the way this was implemented doesn’t solve the only actual problem it should solve: power goes out and COMES BACK IN THE MIDDLE OF THE NIGHT. There’s no way you can configure the following: when power comes back DO NOT TURN ON the lights. The closest it gets is 1% brightness. I do not need my Philips Hue Light to wake me up at 4 in the morning to alert me that my power was reconnected. The closest this gets to not being turned on at all is is IF THE LIGHTS WERE OFF when the power went off to begin with. This is an IF. That will DEPEND ON what time during the day the power went out. It’s a simple request. Implement a: ZERO BRIGHTNESS or a TURN OFF command when power comes back. I wonder how hard it is to implement of if nobody thought about it. I have the Hue lights next to my bed and I can’t tell you how annoying it is to have them FULL ON (or at 1%) without having the ability to turn them off because both the ROUTER AND ALEXA are STILL BOOTING ON and recovering from said power outage.
DO NOT UPDATE! 1/5
I recently updated my app and now my Google Home will not turn on or turn off my lights also my lights have been acting very glitchy. Save yourself the headache and do not update right now
Great when it works 2/5
I’m using the iPhone XS, and it won’t let me opt out of updating. Of course updates are always needed at night when it’s pitch black in my room. Now I am stuck with no light as my phone isn’t connecting properly. And i work in the same room as the router. Today is Day 3. Please fix!
My husband uses the 8+, and he can at least say ”not now” with his. I do not get that option.
Great, wish some gaps were filled 4/5
I love Hue lights. I have 4 bulbs, 2 strips, a sensor and they are great. However there are some gaps I wish that would receive attention:
1. Timed scenes (sunset, etc): somehow to disallow overriding current light settings. Ex: I turn on a low light because I’m studying. Sunset timer overwrites light and then I have to set it back to low light.
2. Motion sensor: only turn off light after x minutes if the light was turned on by the sensor. I have one in my bedroom. It’s great for walking in but if I’m at my bed and want to turn on the light manually, it will shut off automatically if I trigger the sensor.
3: Motion sensor: option to not dim the light before shutting off. If I turn the light back on manually, it will be in the dimmed state.
Phillips Hue doesn’t work as advertised 1/5
I am highly disappointed in not only the product but the company that backs this app. Has not connected to smart speakers of any kind as it should. Nothing but aggravation.
Huge battery drain 1/5
This app is quickly draining my phone battery. It appears to try to continuously connect to the Hue bridge even when you’re not on your home network.
No sis 1/5
Very excited once seeing these lights. Once I saw the price, I was shocked but I still gave it a chance, I came home I was very excited to set it up. I didn’t know that you had to buy another bridge hue box to control the colorsSo I didn’t set it up but I checked it for the price and I was very disappointed. It’s not worth it I returned it.
Fix the bugs! 1/5
I’ve always been fine with this app. I’m not familiar with V1 and this one (and V2) always worked fine for me. I’d see people’s complaints and wonder why they weren’t happy, because on my end, things were working fine... Until the most recent update, which makes one of my lights become unreachable. Over and over and over. I removed and added the bulb again, chose a new zigbee channel, and even replaced the bulb, all to no avail. I’ve emailed three times in the last two weeks and received no response from support, so here’s a one-star review: y’all deserve it. Fix these bugs!
It’s even worse than v1 3/5
I was waiting for years for Philips to improve on Hue v1. Now they got Hue v3, and it’s even worse. OK, the interface looks better, but now i can’t even control the lights from all my house at once. I have to go room by room, which is really annoying.
For example: with Hue v1, if i wanted all the Philips lights in my house to turn red, or green, or use a scene, i only had to press ONE BUTTON. Now, i have to go room by room. Please add a section for the whole house to control!
Also, the animations scenes should be a part of the stock app and not be forced to go on a website (Hue Lab), where the font is so small you can hardly read anything (and you can’t zoom in).
More than that, i realize this Christmas, if i want all my Philips led strips to react to music/sounds, or just use them for a Christmas tree decoration, i have to buy different apps, because Hue v3 just can’t do that...
Update: although i have the v2 bridge (the square one), everytime i launch the Hue app, it tells me to go and download the v1 bridge app (for the round one). Why? Please fix this!
Update: seems like v2 and v1 app can’t coexist together. I removed the v1 app and the problem is gone. Also, because Philips added a “Zone” feature, i am increasing my rating from 2 stars to 4 stars. I hope the “formulas” from the Hue Lab to move inside the app (not on the website) and get easier to customize and use with all zones. That would definately make it a 5 stars app.
Update: decreasing rating to 3 stars. It is crazy to be forced to recreate widgets from scratch on all my devices. Please make it so the same widgets be available on all network devices.
Love this light
Not a good update 2/5
By you don't want a bad review
It now takes forever for the the lights to link with WiFi before I can adjust the brightness. Not happy.
Need a single button to reset to default lights 4/5
If I’m missing it please tell me.
But the fact I have to physically turn off the power source and then turn it back on to reset a particular light to the default color is making me 🥴
A single button to reset back to the same default color as the “power on behavior” setting available.
At the moment if I’m playing with the colors in each room and I want it back to “everyday lighting” I would have to physically go to each room individually and turn power source off to each bulb or go to hue app and go to each individual room and pick the default color for each room.
Great lights and good app. 5/5
I love being able to color the front of our house for the various holidays and special days from my phone. Neighbors have asked how I do it and been surprised. I’ve had the hub for a couple of years and the front light bulbs since Fall 2018.
The one improvement I would like is to be able to have a routine turn on at sunset and off at a specific time. Currently if you choose on at sunset you only have sunrise as the option to turn off.
Scheduling for turning off and on the lights does not work. No clear instructions for the app.
Routines don’t work correctly. Seems to get worse with every upgrade.
Good but... 4/5
Its a pretty good app don’t get me wrong it has the whole settings and stuff for the lights but I left one star because I want to setup my google home mini with the lights and I looked every where and it wasn’t there so I kinda thought that was a bit annoying but other than that it’s pretty good.
Home & Away 4/5
By يوفقكم ربي
This routine is not working
Has pop up ads for philips products! 1/5
I bought a bunch of hue lights already. I didn’t pay to have ads in my controller app. I realize you are just helpfully pointing out a sale on hue lights, but this is advertising, within my light switch! I wish I hadn’t bought the Hue system!!!
Do NOT install 1/5
By Nightsky Awe
This version takes 3 attempts and 5 minutes to open on my iPhone. Worked fine IN TWO DIFFERENT HOUSES until I installed the last update.
Light choices 4/5
We love our Smart bulbs and how easy it is use the app. One thing I would like to see updated is the routine options. We set our Wake Up routine and I have been trying to figure out a way to change the color and brightness for that routine. I have some light sensitivity issues and the light that turns on with the Wake Up routine is too bright. I would love an update that allows us to adjust the brightness or color theme for routines! Other than that, love this app!
Issues lately 2/5
I am having huge issues with my hue setup lately most lights dont respond when i try to control them i need help please someone
Siri and HomeKit are still pretty dismal 2/5
By Big Ben Kid
First off, I find it to be incredibly stupid that you can’t have scenes named the same for different rooms. Hue provides several default scenes (i.e. Relax, Concentrate, etc.) for each room, yet in order to use them with Siri you have to rename them. So I’m somewhat at a loss as to why I can’t just say, “Hey Siri, set Bedroom to Relax,” “Hey Siri, set Living room to Relax.” I feel like this would be so much easier rather than trying to remember what you were forced to rename the relax scene to in each room. Then if you get the wrong scene, Siri responds with “Sorry, I don’t know that one” and you have to open up your phone and load the app anyway.
Secondly, it’s also a huge pain that you have to go through the “HomeKit & Siri” section to manually name, select the room, AND select the scene if you actually want to have the scene added to use with Siri. Why can’t they just be added automatically or at least just have a single menu option that says “Add to HomeKit & Siri”?
Remote access 3/5
Is there a way to turn on or off the lights remotely? On several occasions the power has gone out and returns when I'm at work. This leaves the lights on all day with no way of turning them off. The old hue app had a way to do it.
Even after trying to log in to the account to connect away from home. It stay in “logging in” state for over 10 mins.
Plus I’ve tried to connect with google home and it never links. It’s so frustrating. I contacted google for help. No luck. Phillips customer support refers me to google. So it’s an endless, pointless circle.
Apple Watch S4 Complication 4/5
Great app overall it’s come a long way. Main thing I wish was improved is compatibility with Apple Watch Series 4 complications. The current app isn’t compatible with the new watch faces (by new, I mean September 2018, plenty of time to add this compatibility).
Very basic/generic 1/5
This app needs totally redesigned. Why can't I hit a slow fade button for say 10-15 minutes. I can with google....It's almost like they DONT WANT US USING THIS APP. My disdain for this app continues.... as now we are bombarded with ads to operate the lights that I have spent many HUNDREDS of dollars to buy.
Outdoor Motion Sensor 3/5
Another update, and yet, we still can’t do much of anything with the outdoor sensor except turn lights on and off. We can’t even easily check the outdoor temperature using the Hue app. Imagine the things we could do if we could access the lux settings and the temperature settings to set up routines. Even more if they integrated into Alexa and the Home app. Get it together Hue!! Let us use what you sold us to it’s full potential!!
Thanks for responding, but a notification doesn’t do squat for us! I want to ask Alexa what the outside temp is, I want lights inside to come on at a certain outside lux level, maybe I want the A/C or heat to come on when the temp is too hot or too cold. I don’t even think that I can receive a notification when there’s motion detected outside! I want to use what’s already built into the product using Hue and Alexa routines/formulas!!! And I don’t want to use one of your Lab formulas. I want a tested and proven formula built into the app since I’m not getting paid to be your beta tester!!
It’s great... when it works 3/5
Update: 3 stars
I had to remove all hue lights/settings from my phone’s home settings, delete the app, and do a factory restart on the bridge to finally get it all connected again. Took hours of troubleshooting every which way.
When it works, it’s nice. I have my bedroom light connected to my alarm so when I wake up I’m less tempted to go back to a sleep. I can adjust me living room to work (brighter blue hue) or relax (dim orange hue).
Original: 1 star
I ask very little from my lights/setup. Turn on, shut off, and dim. Everything working? Peachy.
However, with this most recent update my app can no longer connect my phone/app with my bridge making everything utterly worthless.
Leaving Home Glitch 2/5
Love my Hue lights, but the dev needs to know that I frequently have the Leaving Home settings reset. I go into the app and the “lights to turn off when leaving” resets to 0 lights and as a result my lights stay on. This glitch doesn’t seem to effect the Coming Home setting. I want to stress that this app and what you can do with Hue lights is incredible, please fix the glitches however.