The hue lights are great but the. But the light have to update every Day
Update deleted my scenes 1/5
The latest update deleted all of my custom scenes poof! Gone!!!
One Idea 3/5
I, personally have no complaints, except for the lack of control center compatibility, adding that would be great.
Invasion of privacy. 1/5
Serving ads before I’m allowed to change my lights is ridiculous. When it’s time to replace my connected lights I’m not using hue.
Hue Bridge not found 1/5
App will not connect to Bridge. Re-installed app, factory reset bridge and double checked connection. App will not find the bridge. There are many posts online of people having the same issue with no help from Philips.
Not intuitive after months of use 2/5
I'm a 25 year old Tech Consultant for Accenture, easily one of the top 5 tech consultancies in the nation.
Needless to say I eat sleep and breathe the modern digital experience -- the simplest way to represent and interact with the most powerful information.
And while I love the Hue lights themselves and their API, I can't wrap my mind around why the iPhone app makes simple actions feel unnatural.
For example, as a quick adjustment, I can't change the hue of the currently-on lights in my house.
The only option is to select the color 1 room at a time, which turns on all the lights regardless of what configuration was previously on.
You also can't update an existing scene based on the current lights configuration.
Instead, if you stumbled upon a nice light combo and want to save it, you have to either 1) create a new scene and delete the old one, breaking all of your Hue Switch rules or 2) change to the scene intended for update and try to fidget with the settings to get it back to what it just was, then save.
Philips, I've seen your API -- you're working with an *extremely* simple set of data and operations, yet your designers seem to have a knack for nesting basic actions several layers deep, thinking pretty colors and a modern UI = intuitive user experience.. which I would beg to differ on.
Overall, the app is not good for quick tuning adjustments, which is half the appeal of color-flexible smart lighting.
I'm still sticking with Hue since it's a great product and I know Philips is working with a large set of user feedback with active developing, so thank you for that.
App updates 3/5
Decent control of lights and timer for lights. One annoying thing is the app needs updates all the time which sometimes can disrupt use.
Bad connection times 3/5
I currently only have a single light bulb But when I open the app and go to my single lamp it takes a good 2-3mins for it to say ‘connected’ it will stay connecting for a long period of time. Just seems weird to me. I’d say flicking a light switch is a bit faster than holding my phone unlocked allowing it to finally connect. Is it my hue hub being too far from my bulb? it’s like 10ft from it.
Unreliable pile of garbage 2/5
It works, but not often enough to keep you from going insane. Settings will stop working for no reason.
Created routine was wiped out with update 2/5
This latest update seems to have wiped out the scheduled routine I created (via this app) for my bedroom Hue lights. I am being asked to create a new routine. The ild routine is gone, but the lights still turn on and off as scheduled.
Quit advertising to me 2/5
The app is fine. It works decent and has most of the functionality I need. I have some recommendations from a tech standpoint .... but I can’t actually get to that because your blaring advertisements are beyond annoying. I paid for a premium product and use the app with the intention to leverage my home life how I want. Do NOT interrupt me when I’m trying to turn on my lights by having pop ups in the app. That’s tasteless and incredibly destructive.
Please stop spamming me with sales about your products in the app. Shame on you.
Add more features please 2/5
It’s a great app and all but there are other cheaper options out there that can compete and do much more. It would be really cool, in my opinion, if there was a feature where you could have the colors fade into different colors for when you are having parties or just simply trying to vibe. It would also be such a smart idea from you as a company to add features that interact with your phone. Like for instance instead of just having your lights being able to react to music playing strictly off your laptop/computer. It would be cool if it could react off your phone. Thank you and I hope you guys put some time into considering these new features I think people would like these a lot.
Latest version broke my away from home feature. Always get can’t connect error when not on my local network. Always worked in the past 2 years.
Love the System, Please Fix the App 3/5
What I love about the system is being able to turn lights on and off on a schedule.
However, my schedules keep turning off without me doing so. This makes the schedules, for example when we are away and would like to make it look like we are NOT away, absolutely useless.
Should be an easy fix. Please get on it right away. Thank you!
Apple HomeKit reset 2/5
By Northern Shinobi
I had to reset all Apple HomeKit integration after this update because I was receiving the dreaded ‘No Response’ message from all of my Hue devices in Apple Home. After a reset and some additional work to setup all of my scenes again, it’s finally all working. On the upside, there’s finally power on behavior.
App breaks every time firmware is updated 2/5
I have an Xs Max and every time the app tells me to update firmware on one of my 20+ Hue devices, the app breaks. It just flickers the word “connecting” at the bottom forever.
I have my girlfriend load the app on her iPhone 8 and run the firmware update and then it will work on my phone.
It’s been like this for many months.
Forcing me to remake all widgets in new app 1/5
Not happy that my bridge is basically losing support.
None of my lights work! 1/5
My hue app won’t connect to the bridge anymore. I cannot use it after the last update. Now I’m back to full manual switching, after wasting hundreds of dollars on these lights that just quit working. Please save your money and avoid this product!!!!
I wrote a disappointed review on this app but I cannot see it here. In the meantime I figured out its logic and can use it. I only have Hue bulbs. Nothing else.
Dont Buy Hue Lights 1/5
I have had Hue Lights for several years. The Hue Lights were expensive, otherwise no other complaints with them.
The Hue App that controls them is bad, and I don't know how they can make something really bad even worse, but they manage to every time they 'up'grade it, which is frequent.
Your current app will stop controlling the lights, so you have to install the new App on your iPhone, figure out again how to control your lights with it, and figure out how to make a new App from it so your watch can control the too.
Easier said than done, more difficult to do each time, and less and less control of light features. Current App is written in a way that when you touch it to turn on your lights, it changes your light settings from what you had chosen.
With the current version, I still have not figured out how to control the lights from my watch. Making a timer to control the lights regularly is aggravating, and it is not even called a timer. What they call a timer is just a one time period where you set your lights to be on. It counts down in hours or minutes, and has no features using the actual time of the day to control it.
So don't buy any Hue lights unless you are the type that wants to buy one LED light for the price of 5, because the Hue App is useless and the only thing you will have at the end is an expensive LED light.
no connection 1/5
the lights are always not connected
I love these recurring full-screen takeover software update notices! 1/5
There’s nothing like having to jump through hoops to turn off a light... this is so much easier than hitting a light switch. We are truly living in the future!
What’s that? Just update my lights again? Only to struggle for hours to get three of my oldest HUE bulbs to even accept the update? That’s my idea of convenience!
Please hire a product manager that actually uses your products.
I was having some issues with the lights and the tech support suggest I switched to have everything controlled by the Hues App instead of homekit. Turns out you have to also setup the time zone on the bridge which fixed my issue.
So the really disappointing part is this app is far too complex for less features. While their pre-setup scenes can be nice, they are not used. The hues lab is also lacking. I was hoping for there to be more set ups but there are a lot of repetitive scripts that do the same thing. Also no option to create your own.
Unlike homekit, the arrive/leave does not provide a timer forcing you to manually give command/open the app to turn off the lights.
I switched all of my scenes back to homekit, that does more with a far simpler UI. The only thing I like about this app is the option to fade lights for wake up, or during sunset.
Works as intended 4/5
The update process is a bit wonky, and load times could be better... but in general the app does what it intends to do when you’ve spent your money on the bulbs.
Good but please add feature 1/5
After how many versions, the app still does not let us set the brightness level of a light in the off state such that when we turn that light on it will be at the level we set. It drives me crazy that the light has to turn on to however bright it was last time before it can be lowered. I just want to be able to turn lights on low at first without having to turn them on full blast.
Amazing transformation 5/5
I don’t know why this app gets such a low rating because the Phillips hue ecosystem has transformed my house! Everything works as it should and I’ve never once had an issue! Thank you for everything and keep bringing us new products!
Timers and routines 1/5
Timers and routines do not work correctly. Settings for this issues are still confusing and disorganized.
Annoying infomercial 2/5
Keeps popping up their bridge app advertisements. The pop up completely blocks the app. The only recourse is to kill the app and restart. Not well thought out at all.
Horrible v1 handling 1/5
How do I get my money back?
Poorly written app 1/5
Version 1 was so much better in its simplicity. How about adding back notifications when you’re coming home and your scene was set? How can a developer go in the opposite direction and lose functionality when trying to update an app?
This used to work. But now, it seems to think an update is needed. Upon startup it immediately goes to the update mode, and a little flag at the bottom of the screen cycles from “Connecting” to “Connected” to “Unable To Connect” infinitely. I can’t get out of that cycle. So the app is useless.
With every update it screws up my Apple home setup 1/5
Every time I update this app it screws up my Apple home setup and requires that I reconfigure every room in my house. Installed latest update because I purchased a new switch that I need to set up through the app. I am a big fan of Hue hardware, but they need to elevate their app game.
STOP TELLING ME TO GET ANOTHER APP 1/5
This app will not stop reminding me that Bridge v1 is obsolete and needs a separate app (which is a trash app by the way). For the love of god Phillips: I HAVE REMOVED THE BRIDGE v1 FROM MY APP AND ADDED A SHINY NEW BRIDGE V2 WHAT ON EARTH DO YOU WANT FROM ME??????
I love the app but 4/5
Please speed up the start up screen. As soon as I click the app I should be able to control the lights immediately.
A modern day Tamagatchi 1/5
You'll spend more time on the digital care of your lightbulbs than actually using them; running very frequent & insistent updates, then troubleshooting everything those updates break.
Most updates seem unavoidable, even if you're just trying to turn the lights out to go to bed. Sometimes the option "remind me in a week" will appear but it is a lie. You'll still get constant demands to update every single time you attempt to use the app. You can take the time 5-10 (minutes or hours) to update but there'll be a new one in a few days.
So if you have a lot of free time and miss the digital demands of a Tamagotchi these are the lightbulbs for you! If you want a reliable & timely controller for lights... look somewhere else.
Developer response confirms these time investments of up to an hour per bulb for the near weekly updates is the intended process. Truly the bulbs for anyone who just doesn't know what to do with all that spare time in their lives! If you are not such a person, might I recommend regifting your bulbs to anyone you particularly despise for some schadenfreude.
Side note for the developer, contact you on Facebook or Twitter? What is this 2014? Do better.
Still constant unnecessary updates that don't improve functionality.
Additionally I decided to try out the routines and they worked exactly as I expected from this modern inconvenience product. Occasionally a timed routine will execute, though never the 1st scheduled routine, and even those that manage semi regularly can't be counted on.
At this point I'm just mystified hue can't manage basic functionality in one of their bajillion monthly updates. Are they testing out replacing coders with a thousand monkeys on a thousand typewriters? Is the lightbulb department run by three toddlers in a trench coat? Perhaps it's just a single cat trotting over keyboards and batting a mouse shaped button to push the latest ddhufchyfchjydzsfvfgjgddfhj.....
The world may never know
It’s even worse than v1 2/5
I was waiting for years for Philips to improve on Hue v1. Now they got Hue v3, and it’s even worse. OK, the interface looks better, but now i can’t even control the lights from all my house at once. I have to go room by room, which is really annoying.
For example: with Hue v1, if i wanted all the Philips lights in my house to turn red, or green, or use a scene, i only had to press ONE BUTTON. Now, i have to go room by room. Please add a section for the whole house to control!
Also, the animations scenes should be a part of the stock app and not be forced to go on a website (Hue Lab), where the font is so small you can hardly read anything (and you can’t zoom in).
More than that, i realize this Christmas, if i want all my Philips led strips to react to music/sounds, or just use them for a Christmas tree decoration, i have to buy different apps, because Hue v3 just can’t do that...
Update: although i have the v2 bridge (the square one), everytime i launch the Hue app, it tells me to go and download the v1 bridge app (for the round one). Why? Please fix this!
How to keep settings after being restarted? 1/5
It’s not obvious at all how to simply keep the light settings persistent after turning off the light and turning them back on with a regular light switch. This seems to be a feature 99% of your users would want and use every day so I don’t understand how not even searching on Google has given me a good answer of how to do this.
Location home/away not working 2/5
My app was working fine, the. Out of nowhere the location and home/away feature stopped working.
Support for siri is awful. 1/5
Siri works about 50% of the time when turning on/off lights.
Stop with the V1 messages 2/5
This app clearly works with the v1 bridge despite the constant messages saying otherwise. This latest update puts a giant block for the app that I can only make go away by clicking the download link for the v1 version of the app. That app has worse reviews than this one. Once that block goes away, I can totally control my lights just fine in this app.
Really feels like I’m pushed hard to upgrading my bridge when I have no need to and this version of the app works completely fine. Bricking the app just makes me want to stop using hue altogether.
WORST CUSTOMER SERVICE 1/5
By Fuji wiki wuji
Outsourced customer service with very little knowledge on the system. Spent an hour on the phone to have the person ask me to do the same things over and over again to finally tell me there’s nothing they can do...my bridge was working just fine before I moved, lights are on but it’s not connecting fully, and now there’s nothing they can do?
Why is this so hard? 1/5
Guys, first thanks for the upgrade opportunity. I appreciate the value of that offer.
I was expecting a seamless upgrade process. Instead I had to fat finger in every single bulb. Finally it got connected. Attaching to Siri was easy.
Finally logging in for out of home access is still not working. After going through the process the app tries to login but somehow can’t. The note tells me the hub is not connected. Ironically you can see in the hub is connected in the same screen.
Can you help?
Still no IFTTT triggers available using hue motion sensors. Especially with the recent launch of the outdoor motion sensor, the hue fixture/bulb only support for these is very off-putting and frustrating. Considering returning my recent purchase of the outdoor sensor for another sensor like the D-link.
DO NOT INSTALL UPDATE 1/5
I should have listened to all of the negative reviews.
The app was working fine until I downloaded the update.
Now, it “cannot connect” to my network.
...and before you (philips) ask if I made any changes to my network, the answer is “no. I did not make a single change aside from downloading your garbage app”.
It seems like most of the people here are right. This app is absolute garbage.
Updates are a failure 1/5
Every time the software updates the Hub, my widget shortcuts get deleted, 2nd time now. It’s annoying when you have multiple lights around the house.
Be awarded !!!Application brakes bulbs!!! 1/5
By Max Gerashchenko
After software update of my bulbs, and application update. I have set timer with blinking for 2 bulbs. After the end of the time bulbs started blinking.
!!!! But never worked again after!!!!
The are blinking all the time, can not connect them to bridge any more. Lost 80$ in one time.
Routine “out of home” works inconsistently 1/5
It is annoying to not truly rely on the app/device to turn off all lights when I leave the house. It works inconsistently.
Always Improving 5/5
Kudos to the development team at Hue. I've seen the app grow and evolve over the last few years and it says alot about you all thinking of product improvements. The latest version of the app just works and does exactly what it's intended. I face very few hiccups. I think rooms, lights in each room, and options are pretty easy to navigate. Huge shoutout for including the ability for lights to now go back to their last set color when power goes out. This allows you to set any color and not have to worry about setting a new scene if a family member flips the light switch instead of uskng home automation.