Can’t get it to work. Endlessly cycling through software update, failed pairing. Hope I can get my money back...
Parent mode 3/5
Can you make a parent mode where it’s just a simple and big button that says on/off?
By garbage 8888
App and product are garbage.
Please get the system back to working 1/5
My system used to work flawlessly and now it is just full of stupid floors please help the system work again this update makes everything that work
Really, really bad 1/5
Philips, what is wrong with you? Great hardware and SUCH bad software. Please fix the numerous bugs. I can’t connect to my lights.... AGAIN.
Extremely frustrating 1/5
We had glitches in the beginning but stuck with Phillips. Now after this last “update”, nothing is working!
Loss of Features 2/5
Well first of all, the app no longer looks like any of the pictures describing it. The app originally (as pictured in the description) had a bunch of features available to you with an easy interface to deal with (for example timers for the lights to turn on and off and specified brightness and color). The timers are no longer a feature you can access however they still exist if you set them before the update. So my lights turn on and off according to pre-set timers, but I have no control over when or what color. Not sure what happened in the update but they need to fix stuff
This one of the worst apps I ever used on my iPhone . I simply cannot understand why Philips do this to their customers specially when you pay that much for this system and you can not make full use of it because of this app .
Horrible app 1/5
Last update made it completely useless! Fire your iOS developer already! So frustrated
Echo plus 1/5
By echo plus
When will you have the hue’s app compatible with the echo plus
This app is total trash!! 1/5
Total trash 0 Star 💫
No Brightness Controls? 1/5
Seems like a very basic element that was either left out or is very well hidden.
Really Frustrating APP 2/5
The app was working well until a couple updates ago. I am not looking for ambiance i am a 63 year old women just looking for an app that works with PHILLIPS hue white lights. First you buy the bulbs and bridge connect it to your WiFi. It was working and turning the bulbs on at my set time and than turning them off at the right time. Than the came the updates. Now the app is saying it needs another update but instead of updating it freezes my iPhone 7s what gives. It won’t recognize the two bulbs that are connected but how stupid is this one light still turns on and off at the right time.
Come on you are a bunch of smart people get things working! Please.
Also build the app so I can have it go on in a room for a couple hours than turn off and be able to have it go back on in another couple hours, so it looks like I am home with the bulbs going on and off. I have bought 2 more bulbs to install.
Doesn’t work. They Don’t listen to customers. Fire everyone who works there to start. Or someone please come up with a better company. You’ll make easy money if you half care. App stopped working won’t connect and good luck. One bulb I installed Hasn't connected to hue system in 4 yrs I’m sure there are better ways to do this. One day when I get the 20ft ladder I’ll figure it out. Don’t hire Luddites to run a Tech company. Start there.
App Is Total Crap Product Is Waste Of Money 1/5
This app is total crap, and I’m beginning to think so is the hardware. It’s a lesson in frustration setting up a kit. My router needed a hard reset, and now even with the bridge connected to the router by cable, the app refuses to recognize my bridge. No matter of resetting, deletion of the app, factory resetting, dropping and re-adding a WiFi network, manually inputting an IP address from their website is helping. The support community is crap too - all they do is give you links that don’t help! They know nothing! Waste of money! Avoid avoid avoid!
Worst App Ever. No joke...EVER. 1/5
By dougy d
I never write reviews. First time. If I could give (0) zero stars I would. It’s unbelievable how Philips allows this iOS app to represent its brand. I know a couple of Comp Sci interns and a designer who would build a much cleaner, intuitive, simple mobile app THAT ACTUALLY WORKS! It’s turning on and off light bulb and a timer function - what’s the problem?? Years of sub-par reviews and while we wait patiently for update after update, it only gets worse. Done. Never buying a Philips product again.
First app was way better 1/5
The initial app had way more functionality - I really liked it. I bought 50 hue bulbs for my whole house - then they released the new app and now all the sudden my old app doesn’t work properly and it is very difficult to co tell my whole house. The new app has a messed up widget, only allows me to put 1 scene in and always says unable to load so I keep the old app and that widget also but whenever I change to a scene in the old app widget it says unable to connect to hub ( even though it is clearly connected to the hub) and then a few of the lights change to the correct scene but there are always 1 or two lights that don’t... sometime if I click the scene I want 5 or 6 times it will get all the bulbs but it usually doesn’t. Super disappointed as I spent $3,000 on this lighting system and then Phillips went and jacked the app all up, Total Bs!
A waste of money 2/5
This product is not for home use. Lights (bulbs and stripes) can turn on at night when you sleep or any other time (e.g. when you’re not at home), and they won’t set back to a proper state automatically. Phillips tried to justify this by lying about paramedics which doesn’t explain stripes that are turned on not by a switch.
This works horribly 1/5
My ceiling lights hold 3 bulbs each. I purchased 10 bulbs. The bridge can only detect one bulb. This app is awful in that you can’t even reset to try to start over. I’m gonna fiddle a bit more but I may return this.
DO NOT DOWNLOAD!!! 1/5
I downloaded this app and it drained my battery in 5 hours. Very buggy.
Can’t get them to work 1/5
Do I need a bridge to use the Phillips hue WiFi bulbs and if so why wasn’t I informed of this before I bought the bulbs
Still doesn’t let me update the app 1/5
I haven’t been able to use my hue lights in 2018. There’s an updated needed within the app and it won’t let me update it. Please fix this as 4 months with no fix is extremely annoying!
Can’t even make a custom routine 1/5
I’ve tried for three nights in a row to create a custom routine. When the time comes and it still hasn’t appeared, I check in the app to find that the routine is set for the incorrect time, or the wrong lights, or has vanished completely. This app does less than an MVP.
Update: months after this review, these major issues are still an issue. What is the point of smart bulbs that aren’t smart? Downgrading to one star.
Great lights, awful software. 1/5
Lights lag software, when the sftw will actually connect or does not timeout. I have had lights for a few years now, and was optimistic software would improve. I was wrong. Lights and software are fine if you want to set routines and never use again. If you are looking for something that you can control real-time, these are not it, look elsewhere (unless you are cool with smashing your phone out of frustration). Swing and a miss Philips.
Usually doesn’t load at all. Really limited when it does. This watch app is a waste of resources for everyone.
Can update bridge 4/5/18 1/5
Can update my hue bridge. When I click update it goes back to the home screen. So the app doesn’t work. Good think I have the switches or I’ll have to use the $60 lights the old fashion way...
they need to get the app in order. Such bad reviews for this expensive as awesome product.
Not working!!! 1/5
Just did your last update 2 days ago and now my google assist will only turn on ALL my lights at once or turn ALL my lights off at once. I can no longer control individual lights through google assist. Very frustrating considering the amount of money I paid for all these lights. Please fix!!!
Widget problems 2/5
By Bob Jones VI
The app is overdone and too complex. The widget is what I like to use because of its simplicity. The widget has an error “no connection with hue bridge”. The app is connected to the bridge, however, so I have been forced to use that. Please fix the widget and consider adding an option to expand the widget and let us use 8 presets instead of just four. Thanks.
Oh gosh 1/5
It’s a terrible buggy mess. Buy a different brand..
worst product. please avoid buying 1/5
potentially one of the most frustrating products I’ve ever bought. you like to buy something and not have it do its job 95% of the time? hue is the company for you!
You guys better start fixing stuff now! You HAD a great product, but the last app
Release and subsequent updates are terrible! Only 4 rooms max on sunset/sunrise routines?! Also - just take a look at how many people are experiencing failed routines online! Fix this!!!
Nothing works until I update but it will not allow me to update. C’‘mon! 2/5
Is this for real? How do I get around this?!
Why is there no hue connection when im not home!! 1/5
This app downgraded drastically I used to be able to dim, power on, or power off my lights within the app when I wasn’t home. But now I don’t have that option. Major no no phillips. Change or update please.
Every one complaining 4/5
I really wonder why every one fussing so bad. Yes the app not that good but why are you using it. Use the app just long enough to set up the hub set up the bulbs then activate HomeKit and just use the native home app in iOS. Only reason I keep the app installed is to check for software updates for the hub. Everything else you can do with the home app from setting up scene timer and what not.
Bring back the old app 1/5
Great lights lousy software. The app fails to realize the potential of the lights and forces users to download and pay for questionable third party apps to compensate for how terrible this app is.
So many bugs for being so expensive 1/5
You don’t get what you pay for....
Phillip Hue 1/5
Everything was going well until I went to do the the 2nd lamp. I cannot get the 2,3,&4 lamp to be able to turn on and off. There is no help button anywhere. This is crazy.
Sleep Setting 1/5
Let the lights dim out in the colors their set to at the time in the “Go To Sleep” setting. It currently forces them to white lights and then dims.
No bridge found 1/5
Can’t connect the app with my hue bridge. Tried chatting with support and did everything they suggested and still can’t connect. I always get the message “no new hue bridge found”. One would think with all of the negative reviews Phillips would take action and fix all of their issues
i decide when to update. not web site. 1/5
i despise any company (apple included) that forces you to update an app to continue using it. this app does just that, stripping away 99.9% of functionality until you update.
i also despise any company that 1) has only mobile apps, with no web site to use; and 2) requires a mobile app for setup.
i purchased lighting over the holidays. i learned my lesson. philips has gotten their last dollar from me.
Works 75% of the time when I am at home. A light switch works 100% and is cheaper and more reliable. Away from home this works 10%. Unable to predict when it will work.
Upgraded to the 2nd gen square bridge. Connected by Ethernet cable to WiFi. Works 70% at home, and never away. Click on “search for bridge” but comes back immediately as unable to find the bridge or connect. The process to connect the bridge to the website is tedious, and frequently fails repeatedly.
Now it reports limited functionality until I update, then the window closes so quickly that I can't click on the update.
Let me reiterate ; Worthless and expensive. Kept investing in new bridges and bulbs because when it did work with the old app, there was no competition.
Currently using Lutron and works completely and ALL the time. What a novel idea. Plus, you don’t need to leave the lights always turned on like with Phillips product.
Great lights, bad app 1/5
The widget that comes with this app used to be the primary way I controlled my lights. After some recent updates to this app, it totally stopped working. Even after deleting and reinstalling the app, I still can't control my lights like I used to be able to. I really like my Hue lights, but this is pretty disappointing.
Amateur hour 1/5
0 stars. See every other one star review. $200 for 4 light bulbs and the app gets 1800 reviews mostly one star. Total joke and waste of time, don’t waste yours. Mine is going back 24bhours after purchase
WAS working fine... 1/5
A couple days after writing my initial review, everything went back to working fine. BUT NOW it has gone back to glitching constantly. My groups don’t work the way they’re supposed to, and I find myself having to repeat the group name 3-4 times before all of the lights in the group actually turn off. I’ve spent hundreds of dollars on these products and I feel like I’ve been robbed. For a company with the reputation that Philips has, this is absolutely inexcusable. FIX THIS!!
This app and the lights USED to be working great, but over the last 2 weeks, everything has crashed, then I reprogram it only to have it crash again. It no longer recognizes my groups no matter what I do and now it’s starting to not recognize individual bulbs. I’m at the point where I’m ready to give up and sell every last bulb I have along with the hub.
Not great, not horrible 3/5
This app could be so much better. But it’s not horrible. It works. It does it’s job for the most part. User interface is awful lol. But after months of working with the app, we know our way around.
Why So Bad? 1/5
The original app was great (or at least passable). This new app, which has been a thorn in my side now for YEARS is absolute garbage. How is it possible for a company to have a decent product and then suddenly decide to replace with an inept dysfunctional replacement? Is there a problem with top management? Are they ignorant of the ramifications of making decisions that completely disregard their customers? Can anyone explain? Truly baffling. I wish I had never bought my Hue lights based solely on this awful app
No Self Healing 3/5
I love Philips Hue but if you experience a network blip to the internet, the Hue bridge doesn’t recover consistently. Needs self healing.
Routines not working reliably 2/5
Sometimes they work. Other times they don’t.
Basic usability is just not there 1/5
Basic functionality is just not present or is impossible to find. There are weird features no one needs, while the basic functions are just not present.
Don’t buy. 1/5
This worked great through the free app. Starting in early March, the lights got real buggy. After all updates, I just figured they wanted me to buy the app for $5.00. After paying for the app, it worked again briefly. I followed all instructions, it it would work briefly, then forget lights, not be able to reach them etc. it was just easier to turn them on and off myself. It became too aggravating with its intermittent functionality. The lights and the bridge was also very expensive. I’m not sorry I bought the Amazon Dot, but real sorry I bought the Hue Lights and especially the hue lights app. DONT WASTE YOUR MONEY. TURN ON THE LIGHTS YOURSELF. DONT BUY THIS APP.