Digital Coupon 1/5
Will not let me download any digital coupons
Nice option 5/5
By disappointed mom 89
My friends convinced me to try this app despite my protests that I wanted to pick out my own produce, etc
But it’s nice to order while watching the kids and just pick up later
I hope that this service continues in the future
Very grateful! 5/5
It has been a huge blessing for me to be able to have someone else do my grocery shopping during Covid, especially as I am immuno-compromised. Thank you so much for offering this option, and for the friendly staff who always have such a good attitude when they bring my groceries to my car.
This has changed the way I shop and I love it. Grocery shopping with four kids is challenging. Now that I can order my groceries ahead of time, I don’t dread grocery shopping any more. I choose better options when I have time to think them through rather than the spur of the moment. I would like the ability to save lists to make the search process quicker.
Frustrating to use 2/5
No way to import list to shopping cart, no way to share list with spouse, walmarts app is much cleaner looking and less cluttered. Tapping “shop” icon only lets me add items to a list and not my shopping cart unless i restart the app in a different mode. Probably wont use the app again.
I love that the app stores previous purchases and suggests them for future lists. I only wish the search engine would match to exact brand names. Scanning feature is wonderful! I wish the app would show more fresh cut fruits and veggies that the deli dept packages for sale.
Old version much better 1/5
We have been using this app for weekly purchases for over a year and prior to a month ago it worked pretty well. But the most recent update hangs up, won’t update an order or just freezes. It’s sad when programmers ruin an app in the pursuit of stupid “improvements”.
I haves generally liked this app , but with this version I have had trouble with it freezing up on me. I have found I have been having to close and reopen the app in order to get it to work again.
Dumb limitations 1/5
Kroger reused the app design across their family of stores. Now for the dumb part: use have to use that store’s app to place an order even though there may be a closer / better option. For example a pick n save was changed to metro market now you have to use the metro market app to order from that store even though they are less then 5 miles apart. The apps also do not like having various Kroger apps installed creating annoyance if you travel between store regions. Even dumber is that the pharmacy portion of the app allows refill your prescriptions at other Kroger pharmacies.
BEST GROCERY STORE EVER 5/5
By luke dad of 3 under 3
Pick n save has been our family’s go to grocer forever! They still have the best and fairest priced products all around! And they still last a very long time in the fridge. It’s not like other places where the produce has to be used within a day or two or it’s rotting. Absolutely 10/10 would recommend shopping here! And we save even more by getting grocery’s delivered! You only buy what’s on your list. And even with the delivery fee and tipping the driver/shopper we save more than going shopping ourselves. Plus we have way more time to spend with our 3 toddlers!
Love it !! 5/5
After having my newborn and trying to run around with a four year old. This has made it so much easier for me . I can still make homemade meals at home and not worry about running to the store. It’s brought right to my home .
Always great customer service 5/5
By Andrea C P
Polite, efficient and friendly
Categories need to be more specific 4/5
When you click on like deli it would be nice to be able to filter it down more specific. And to be able to order more salads for pick up and not just shop inside.
I went out of my way to write this bad review. Grocery pickup does not work unless you save your credit card info with them in the app.
The app doesn’t use Apple Pay or any secure checkout.
The app also won’t prompt me to generate a secure password with iOS. It also won’t prompt me to save my password with iOS.
The app really needs some major fixes to bring it into 2021.
Pick n Save 5/5
Excellent service ! I would go again and again this way
Glad they are willing to do this
App doesn’t work 1/5
Don’t say you have items available at a particular time frame for pickup and lead me through the process of completing the order only to cancel the order later for reasons unknown.
Online shopping 5/5
Personally, I love the online shopping and having to just go pick them up at a certain time. I’m not the most peoply of all people so this works to my advantage. Plus I have three kids who do not want to go shopping as well, so again this works to my advantage.
The workers are always friendly and efficient!
By Bonnie Ann H.
This is such a great service!!!! I love my P & S store!
In stocks 2/5
By omg this is pissing
They don’t never have everything I need don’t understand why they don’t order more than they do cuz than they wouldn’t be out of stock of a lot of stuff all the time it’s ridiculous
Fun online shopping 5/5
By a shopping game is fun today!
It’s almost like a game. Thoroughly enjoyable. Pickup experience always quick and easy, professional handling. No mistakes. Explanations given for items not available.
Mostly love it 4/5
By seasoned grocery shopper
Lots of enhanced features including identifying available coupons for items listed on your store, pick up, or delivery lists.
One thing that is still very frustrating is that there is no option to choose a product directly from the weekly ad and place it in your pick up cart.
It lets you add to your shopping list, but that’s it.
It takes a fair amount of time to transfer my shopping list to my pick up cart because few things transfer with the “move my list” option.
I wish they’d figure out this this piece of the digital puzzle.
Pick up orders 4/5
I really love it being so easy to order but every time I order there are things I do not get and each time I have gone into the store I am able to get those same items...I don’t think this is coincidental...I am wondering if those filling my order do not know where to find them in the store and they just say they are not available! For instance, I needed cornstarch for baking and didn’t get it so thinking they weren’t aware of where it was or what product it was...I couldn’t see that that would have been a hot item that would be sold out! I am sorry to complain because I really love this convenience!!! Thank you for listening!
Apps works great!! 5/5
I have been using this app for all my grocery needs since the start of the pandemic. It has been perfect and I use it when I’m in the grocery store to help me locate the items faster.
Highly recommend this app.
Could use work 3/5
Cannot add/change during shopping. Cannot leave a rating for a TERRIBLE delivery or refuse a specific driver since it’s set up through Instacart, so you’re basically left tipping for horrible service if you get the same shopper.
Pick and save app 5/5
I used it for first time on a pick up order. Slight learning curve (senior)but I liked it and will use it again!
Excellent service. Excellent care to bagging.
Love this app 5/5
By Girl 100% upset
The pick n save app keeps getting better and better! It is so fast and super easy to use!
Delivery service 1/5
I got charged full price 4 times for items missing and never received credit for items also not many items show up on online order or are available
The ap is glitchy and keeps freezing up. Also, it won’t apply discounts in my cart such as “buy 10” & get a reduced price. I can’t find out if it has my savings card number stored, and if so, where?? I tried one spot where it says to ‘get a card’ but that just told me i already have one.... ? Very frustrating
Why are you tracking me across apps? 1/5
Why, Kroger? Why? Quit being creepy and just let me shop in peace.
Add items after order placed 3/5
Would like to be able to add items to order if necessary before a cut off time.
Horrible difficult confusing app 1/5
I will be honest this app is soooo bad my local radio station even talked about it. I try to avoid Pick and Save completely now unless it is something small. I will go to Mjiers or elsewhere where the deals are not connected to electronic coupons on such a difficult and confusing app. I’m not alone in my view with this and if they did a little research they would find many others like myself.
Great groceries 5/5
Has every grocery in the US get it today it even has the most delicious snacks
Easy pease!!! 5/5
Must more efficient than other grocery store apps. I’m only going to be using this one from now on.
Nice app 5/5
By prasies is what i do
By bunglord anchovie
I found it, I bought it, I ate it, shopping... it’s banal at times, but at least I get to do it from home.
Love it 5/5
Easy to navigate. I like that the coupons will let me link to the products right away. It saves my favorites. Thanks can move things from pick up to delivery easily. It switches to store mode when I’m in the store. Lots to love about it.
By K2 neen
Very non user friendly. People are great once you get there
Always a pleasure!! 5/5
It is soooooo easy to drive in, call and have groceries delivered directly to the car. I am recovering from surgery and this makes my life much less complicated. This Thanksgiving time, I am thankful for this convenience.
Great service 5/5
This is a great service and I enjoyed shopping at home for my groceries, and sending my husband out to get them! WOW.
However, the website is a bit confusing for a first time user. I think I have it figured out, but it could be a bit more intuitive to use.
Love it! 5/5
I love the Pick N Save app. I ALWAYS find so many coupons and items on sale that I need. Searching for items is simple and the app is very easy to navigate.
New On line customer 2/5
By tk concerned
It’s not easy to navigate and I am not sure if my perks account was applied
Always crashes 1/5
I have tried to use the app several times. I change my password do all the things it tells me to do and the next time I login it crashes and tells me there is an error. I can’t connect my current phone number with the card I’ve always used so I can’t use the digital coupons and then it crashes.
Fix the problems please!
App to hard 1/5
I am not good with the computer for ordering. I am 71 years old and found your sight very hard to understand and order from. I have coupons that I don’t know where or how to put them in and some are coupons you have sent me in the mail. The 10 for 10 I don’t know if that came off. My daughter has been doing most of our shopping because of COVID and she lives out of town. I know this is hard at this time but I am also sure that I am not the only one who finds this very confusing! I don’t know how to clip E coupons and have called your store and a very nice man tried to help me but he also said it was hard for people. Please find a better way to make your web sight less confusing for people at this time when things are hard enough and we are all trying to keep ourselves and your employees safe!
Love it! 5/5
This app makes it so easy for me to pick up my groceries, see discounts, and plan ahead
No Apple Pay? 1/5
It’s 2020. There is no reasonable excuse why Kroger doesn’t take Apple Pay in all stores or at least through the app. You lost a sale because I had to abandon an entire cart at the checkout because I forgot my wallet and you won’t take Apple Pay. I got what I needed at at Target instead.
One wish 4/5
Wish we could use gift cards online.
Constantly technical difficulties!! 1/5
Tried to sign into the app several times!! All ever get is try later seem to be having technical difficulties. Never was able to
Enter into the app. Finally, decided to delete the app. Totally frustrated!!
Frequent PNS Shopper 5/5
By Frequent PNS Shopper
The app is very easy to use and from what I know, your order is processed and ready at the appropriate time. I had actually ordered items from another store. But they didn’t have my order ready and it was taking additional days. So I canceled and came to what I know, PNS