Our Pick and Save in New Berlin is giving fantastic efficient, helpful and friendly service on Pick up orders. Not sure that I will go back to shopping in store when this is all over! I love driving up, calling and having the order brought out to my car in just a few minutes. The online App is efficient and works well.
5 Stars 5/5
This service is so easy and accommodating. The shopper is excellent at selecting produce.
.... very friendly, professional and careful!
Bravo to your 5-star quality😊
Very, very good service. 5/5
By yoga night
I started using this service and I am impressed with all aspects.
Nice App but with Clicks 4/5
First time I’ve actually ordered for delivery. App can be a little tricky to navigate but after lots of clicks I could eventually find what I needed too. This was mostly due to options of pickup or delivery. No auto fill for personal or credit card information. Hopefully this will be added in future updates. Overall pretty decent app.
Not good 1/5
Very difficult to use and set up
I love the service but the pricing is confusing 2/5
When adding “specials” to my cart, the prices don’t reflect the sale price at checkout. I have read the disclaimer, however, it feels a little risky.
I hate going back into the store to get or take back items, so it’s not as comfortable to use the service.
Amazingly Easy and Convenient 5/5
Wow is all I can say. Very impressed with the ease of the app- I use it over the week to create a grocery list. You think of something you need, you add it on! Service at PicknSave in Eagle River WI was amazing!! 🙂🙂🙂
Great Service 5/5
I love the delivery option and love that most items are in stock or replaced with a similar item. Walmart is out and Pick n Save won me over!! That you for your amazing service during this difficult time. 😁
Could improve but good under the current circumstances 4/5
Very efficient for times but out of items frequently usually the same items
Covid 19 Precautions & Pick n Save Employees 1/5
By Sheri Phillippi
I am writing because I just left the Pick n Save on Highway 100 & Cleveland in West Allis & was very disappointed in the employees there.
They have absolutely no clue what the term “Social Distancing” means, walking right up next to you, close enough to rub shoulders, often coming at you from behind so you don’t even know they’re there, almost bumping into you,
I was on the dairy section where an employee was stocking shelves, with his mask hanging around his chin. (Not in any way covering his mouth or nose.) I asked if that was the appropriate way to wear a mask & he responded that he has difficulty wearing the mask due to asthma, and the mask caused his glasses to fog up.
If the employees aren’t going to wear the mask correctly, thus protecting their shoppers, then put the darn mask aside for a healthcare worker that CAN and NEEDS to wear it the right way!
I, for one, will shop elsewhere, where the store personnel really care about the health & safety of their customers!
Always have what I need and delivery is always on time!
Kroger staff 5/5
They are doing a fantastic job!
By Deb wolfie
First time using this order pick up just trying to stay safer. Will not know for sure until tomorrow.
It was easy to use.
Useful but sometimes glitchy 3/5
Just DL’d the update & app has crashed 6 times. Have had issues in the past when I enter store, it seems to freeze & shut down perhaps due to poor data connection. Sometimes coupons get frozen onto my acct for no apparent reason. I do like that you can compare prices across products. Never tried online ordering or pickup.
Creating a pickup shopping list 5/5
Easy to make selections and do final check out of shopping cart.
Best online shopping in Appleton ... very easy to order and fast pick up ...
App not intuitive 3/5
By Stacey WI
Feel like this app is not as easy and user friendly as Walmart
No face masks 😷 3/5
Not all employees are wearing face masks during the Covid19 pandemic. The checker and bagger had them on but were not covering their faces. They had them around their neck!!!
I am very uncomfortable shopping at your store now. I will be going to self check from now on or another store where employees take this Pandemic seriously.
Oconomowoc , WI store on Wisconsin Ave
Feedback for receipt and items. 5/5
First of, thank you!!!
The services and mobile app and pick up has been a good experience so far. This is my second time using this and plan on continuing to do so. The app works great, I like the scan feature, and ability to look at past items. The pick up was smooth and well run.
Two items for feedback would be to do an email receipt option since we are trying to limit interaction with others and this would make it truly to unless. Also if there was a way to notify that certain items are not available that would be a nice feature but by all means not necessary.
Keep up the great work and again thank you.
Great Service 5/5
By Southern Gal1
Worked well, I would highly recommend!
Love your store, clean well organized and awesome specials, and now free parking lot deliveries
Keep up the excellent work and KUDOS to the hard working employees in this very difficult time in our history 😁😁😁
By granma Boom
3rd pick up experience.
Find it a well run site.
Will continue pick up service long after
Corona-19 is gone.
Now must figure out how to get my prescriptions brought out to me.
👍 Barbara James
Don’t ever use delivery 1/5
Don’t use delivery off the ap. You will get jerked around, not get your order and there is no direct communication available.
Great store 5/5
Wonderful store to shop at. The people are very nice
Metro market? 3/5
By terrael 1954
Is Metro market not pick snd save? When I try and select a store why cant I get the one closest to home? Because it’s a metro market?
Amazing App! 5/5
Love this ap and online shopping experience. Stores all my regular purchases and used pickup every week during the virus crisis.
Pick N Save - Pickup Order 3/5
By Barteimus crouch JR
Difficult to browse the aisles, only efficient if you know exactly what you are looking for and can use the search function.
Smooth App 5/5
By Asemper Ofidelis
App has been working smooth so far. Makes it easy to shop.
Confusing to use 2/5
Confusing to use
Click List 5/5
I have been using the click list app for several weeks now and the employees are amazing. They do such a great job picking the fruits and veggies. Thank you all for doing such a great job!!!!
More payment options 4/5
You need to offer more payment options. Such as EBT, WIC and so on. Other than that we really like this app.
So convenient 5/5
Easy to use and a virtual lifesaver for those with underlying medical conditions to stay safe
Thank you Pick n Save/ Kroger for making online ordering so easy! Also thank you for serving us and helping all of us and your employees stay safe. THANK YOU
Alcohol and deli 4/5
First I would like to thank you for offering this service. My daughter is a Dr. so we are trying to do our part to help all of the medical people. I am also ordering online to protect all of the workers in grocery stores. Wish we could order on line from deli and alcohol to avoid coming in store. I think it just encourages people to come in store and at this time no one should be going into store. Also noticed some of the disinfectant and paper items you have to go into store.....that does not make sense....isn’t this what we are trying to avoid. Hope some of these issues get resolved soon. Stay healthy and safe! Thank you again for everything that every worker at the store is doing!
Seems a little clunky to navigate. Not my fav grocery app.
First time using app for pick up delivery. Very Easy to use. We will see what fresh produce looks like when it is for picked up . We like to see what we are buying .. I know we can count on the staff for picking out the best items . Thank
You for the choices.
Price adjustment? 3/5
First time using app for pickup. I am a perks cardholder. Final price does not reflect the savings ($10 difference). We will see when I pickup if price is adjusted.
Thank you 5/5
Thank you PnS for working tirelessly to provide services and products during this time. Thank you also for providing easy pick up and delivery. When I picked up my first order, the gentleman that helped me was superb. Everything was packed very well.
Great Experiences Every Time 5/5
Products are quality. Service is very good. Online is easy and I can readily modify order.
Not items I like 3/5
By Vicente Toluca
Could not find items
Limited pick up times 3/5
By Paige 5
There should be a calendar of available dates & pickup times a person could choose from rather than one date & time.
Great store Great People 5/5
Love the Madison Junction Road store. Wonderful people, great selection of produce. Meat department is great with custom choices. Terry the manager is doing a great job with his employees. Appreciate the senior hours and easy pick up! Thanks
Great option 1/5
By cnh dude
But horrible app
Thank you 5/5
I just wanted to thank everyone at the 27th and loomis store for everything they do. Especially the ladies that usually do my pick up orders.
Needed delivery but had to place as pick up 4/5
Been trying to place my order for delivery for a few days. Ended up finally placing it as a pick up order. But won’t be avail now until Saturday. Trying to do the right thing and not enter the store whenever possible. Tried to call and waited 20 minutes and hung up. I know times are tough so the phone wait was no big deal. Just want to know if delivery will be an option soon
Need to be able to sort while shopping 3/5
Need to be able to sort items by price/unit, weight, brand, etc.
Completely satisfied. 5/5
By Diane/satisfied shopper
The Waterford Kroger/ pick n save has the most courteous helpful employees. They’re always willing to help find things in the store or to assist getting things to your car. I also love the pick up option and have used it here in WI and the delivery service at the Kroger/Frye store in AZ for my 91 year old mom. The delivery persons are always willing to assist my mom any way they can. Great employees!!
I want to thank the Employees of Pick N Sav - they are doing an amazing job taking care of our Community!!!!!
Decent app except for the delivery option 3/5
I enter my address for delivery and I'm told that they deliver to my address and when I go to checkout, I'm told that they don't deliver to my address. Frustrating when I'm trying to stay inside the house.