Mostly love it 4/5
By seasoned grocery shopper
Lots of enhanced features including identifying available coupons for items listed on your store, pick up, or delivery lists.
One thing that is still very frustrating is that there is no option to choose a product directly from the weekly ad and place it in your pick up cart.
It lets you add to your shopping list, but that’s it.
It takes a fair amount of time to transfer my shopping list to my pick up cart because few things transfer with the “move my list” option.
I wish they’d figure out this this piece of the digital puzzle.
Pick up orders 4/5
I really love it being so easy to order but every time I order there are things I do not get and each time I have gone into the store I am able to get those same items...I don’t think this is coincidental...I am wondering if those filling my order do not know where to find them in the store and they just say they are not available! For instance, I needed cornstarch for baking and didn’t get it so thinking they weren’t aware of where it was or what product it was...I couldn’t see that that would have been a hot item that would be sold out! I am sorry to complain because I really love this convenience!!! Thank you for listening!
Apps works great!! 5/5
I have been using this app for all my grocery needs since the start of the pandemic. It has been perfect and I use it when I’m in the grocery store to help me locate the items faster.
Highly recommend this app.
Could use work 3/5
Cannot add/change during shopping. Cannot leave a rating for a TERRIBLE delivery or refuse a specific driver since it’s set up through Instacart, so you’re basically left tipping for horrible service if you get the same shopper.
Pick and save app 5/5
I used it for first time on a pick up order. Slight learning curve (senior)but I liked it and will use it again!
Excellent service. Excellent care to bagging.
Love this app 5/5
By Girl 100% upset
The pick n save app keeps getting better and better! It is so fast and super easy to use!
Delivery service 1/5
I got charged full price 4 times for items missing and never received credit for items also not many items show up on online order or are available
The ap is glitchy and keeps freezing up. Also, it won’t apply discounts in my cart such as “buy 10” & get a reduced price. I can’t find out if it has my savings card number stored, and if so, where?? I tried one spot where it says to ‘get a card’ but that just told me i already have one.... ? Very frustrating
Why are you tracking me across apps? 1/5
Why, Kroger? Why? Quit being creepy and just let me shop in peace.
Add items after order placed 3/5
Would like to be able to add items to order if necessary before a cut off time.
Horrible difficult confusing app 1/5
I will be honest this app is soooo bad my local radio station even talked about it. I try to avoid Pick and Save completely now unless it is something small. I will go to Mjiers or elsewhere where the deals are not connected to electronic coupons on such a difficult and confusing app. I’m not alone in my view with this and if they did a little research they would find many others like myself.
Great groceries 5/5
Has every grocery in the US get it today it even has the most delicious snacks
Easy pease!!! 5/5
Must more efficient than other grocery store apps. I’m only going to be using this one from now on.
Nice app 5/5
By prasies is what i do
By bunglord anchovie
I found it, I bought it, I ate it, shopping... it’s banal at times, but at least I get to do it from home.
Love it 5/5
Easy to navigate. I like that the coupons will let me link to the products right away. It saves my favorites. Thanks can move things from pick up to delivery easily. It switches to store mode when I’m in the store. Lots to love about it.
By K2 neen
Very non user friendly. People are great once you get there
Always a pleasure!! 5/5
It is soooooo easy to drive in, call and have groceries delivered directly to the car. I am recovering from surgery and this makes my life much less complicated. This Thanksgiving time, I am thankful for this convenience.
Great service 5/5
This is a great service and I enjoyed shopping at home for my groceries, and sending my husband out to get them! WOW.
However, the website is a bit confusing for a first time user. I think I have it figured out, but it could be a bit more intuitive to use.
Love it! 5/5
I love the Pick N Save app. I ALWAYS find so many coupons and items on sale that I need. Searching for items is simple and the app is very easy to navigate.
New On line customer 2/5
By tk concerned
It’s not easy to navigate and I am not sure if my perks account was applied
Always crashes 1/5
I have tried to use the app several times. I change my password do all the things it tells me to do and the next time I login it crashes and tells me there is an error. I can’t connect my current phone number with the card I’ve always used so I can’t use the digital coupons and then it crashes.
Fix the problems please!
App to hard 1/5
I am not good with the computer for ordering. I am 71 years old and found your sight very hard to understand and order from. I have coupons that I don’t know where or how to put them in and some are coupons you have sent me in the mail. The 10 for 10 I don’t know if that came off. My daughter has been doing most of our shopping because of COVID and she lives out of town. I know this is hard at this time but I am also sure that I am not the only one who finds this very confusing! I don’t know how to clip E coupons and have called your store and a very nice man tried to help me but he also said it was hard for people. Please find a better way to make your web sight less confusing for people at this time when things are hard enough and we are all trying to keep ourselves and your employees safe!
Love it! 5/5
This app makes it so easy for me to pick up my groceries, see discounts, and plan ahead
No Apple Pay? 1/5
It’s 2020. There is no reasonable excuse why Kroger doesn’t take Apple Pay in all stores or at least through the app. You lost a sale because I had to abandon an entire cart at the checkout because I forgot my wallet and you won’t take Apple Pay. I got what I needed at at Target instead.
One wish 4/5
Wish we could use gift cards online.
Constantly technical difficulties!! 1/5
Tried to sign into the app several times!! All ever get is try later seem to be having technical difficulties. Never was able to
Enter into the app. Finally, decided to delete the app. Totally frustrated!!
Frequent PNS Shopper 5/5
By Frequent PNS Shopper
The app is very easy to use and from what I know, your order is processed and ready at the appropriate time. I had actually ordered items from another store. But they didn’t have my order ready and it was taking additional days. So I canceled and came to what I know, PNS
Easy to navigate and use. 5/5
If I can figure it out, anyone can!
Where did ‘Regulars’ list go??? 1/5
By Fix chat please
Where did ‘Regulars’ list go???
Abysmal for weeks now 1/5
This app used to be awesome you guys have made way too many changes to it now it’s terrible. Every time I try to get logged in I have to change my password each and every time and waiting for a code to reset the password takes forever. Do better
REALLY Annoyed 1/5
The app keeps randomly logging me out mid order & every time I enter my card info. Now I’m locked out of my account for logging in too many times. Not impressed with my first time using it.
Great Service 5/5
Great service from staff , always attentive and helpful
Helpful suggestion 5/5
The only thing I feel that is needed is a running total of items or a way to check your total as you go.
Confusing mess 1/5
By Reading lots
Just started shopping pic n save and got app for the clip it deals that are separate from ads. I go 20 miles away. I clipped stuff that I guess isn’t at store. Doesn’t help I don’t know store layout. I kept trying to tell it I was shopping in store. Not ordering for store pick up. Still shows that way. I tried adding a $5 clip while at the store. Gave up. The entire experience and time was not worth the savings overall. Person was messing with her phone when I walked up and was still messing with her phone when I left. That tells me not just my lack of experience that.is the problem. It’s the app. Truly not worth my time or the added stress or the headache that I had just gotten rid of to reappear.
Fix bug 1/5
By Meg Meg Meg
It won’t let me login. Please fix this bug. Been happening big since the update 6 days ago
Not using 1/5
First couldn’t even set it up because my “alt id” is not accepted as valid. Never mind I haven’t had an actual cars for at least 5 years & only ever use my “alt id”. Second, Putting stuff on shopping list is kind of a waste if it can’t be added to the cart from the list. It’s all more trouble than its worth.
By Scotty DG
I am not sure if I can use my Quest card when I pick up order ?
Compare to Android 1/5
By e h s o n
This app lacks all the functionality that the android app has. My roommate has an android and her experience is SO much more user friendly than mine. 2 min ago I tried to place my order and the app glitches into making me select a store. It’s difficult to add items to an order, updates don’t come through. It’s just as frustrating as walking past an unmasked slow walker in the actual store
6 12pks 1/5
By getting gouged
Why is Bill $32+?
Store Setting 1/5
By Casey Didier
Cannot change store location. Closer store pops up, but does not allow me to select. Very frustrating.
1st time order 3/5
By pk from WI
Confused in the process
Curbside Service 5/5
Very easy to use app and easy to make changes to the order. Curbside pickup is courteous and efficient.
My family is grateful that it is possible to order groceries for pickup from this store. Now, if you could start carrying fresh collard greens and smoked ham hocks like some other Pick ‘N Saves, we would be beside ourselves! We can get the greens in Whitewater, WI, but they are of pathetic lengths (short), and the bundles are small. It saddens us that we need to go to Milwaukee to purchase good qualities if greens and smoked ham hocks.
Problems with placing my order.. like the previous customers problem also. It crashes in the middle of my order☹️☹️☹️very frustrating!!!
Terribly confusing app 1/5
By I'm Switching to Samsung
Horrible to navigate. Shopping list, regulars, and a cart. Hard to find where you put your stuff. Then digital coupons that may or may not get applied. Really a pain to use compared to other grocery store apps.
This app is TERRIBLE 1/5
I go to log in and it tells me I have invalid credentials so I reset my password and try logging on on their website and it works. So I go back to my app and it still tells me invalid credentials and won’t let me log in!
Hate that it does not group all the same brands together. Hard to figure out. Has too many suggestions from previous shopping. Not intuitive. Ugh!