Pillow is flat 2/5
By GW Bell
I bought this app and it worked like a dream until
for the past month or two it hasn’t been recording automatically.
I’ve trouble shot by restarting the app, phone and my watch. I’ve checked the cloud and that’s fine too.
Please fix this issue without the user having to jump through hoops.
By Helene Band
I’m underwhelmed by the cost and lack of features. I was hoping this app would help me stop wearing my fitbit to sleep. This app breaks your sleep down by percentage not hours and minutes. I’ll be looking for a better app.
Sleep times 3/5
Not accurate. Showed me awake and ending sleep at 3:00am when I actually woke up at 5:00
Doesn’t work 1/5
I only check the sleep through the health app every so often to garage overall well being. When I checked it I discovered that the app hasn’t tracked my sleep for almost a whole month. This on top of other problems I’ve had is very disappointing since I paid for the premium service.
Unique outstanding sleep app!!!!! 5/5
I have found this app to give me great Data on my sleep! Is it always correct I believe it to be as close as it can be at times. I have tried other apps and paid the money and really they did not compare to this app really! This to me is the app to download and use! Give it Time to start working and I believe you will like it. But try the other apps of sleep tracking and I believe you will find like I said they don’t work to great and some of them cost you a lot of money to find this out! Are all the sleep tracking apps perfect? I have found none of them are! Thanks
Not tracking Sleep 1/5
Purchased the premium version after successfully using the free version. During the last week my sleep sessions are not recording properly. Says I am
In bed for 6 hr and asleep for 2. When In fact I am in bed for at least 9 hrs and asleep for 7. One night this week the app recorded I didn’t sleep at all. When I was in bed and sleep from 11pm to 9 am. What is going on?
Needs an update 2/5
Been using pillow for a while I like using it but recently it has started completely killing my watch battery where it used to use about 5-10% battery now it’s using over 60% in a night. Also the snooze button now snoozes for literally 1 minute. I hit the snooze and the alarm is going off a minute later. Please fix some of these soon.
I wish that when you stop the sleep session the Watch app will measure your heart rate.Heart rate is important when you get out of bed.
Great app but sometimes inaccurate 3/5
I use this with my Apple Watch and find it very useful. However it has occasionally shown that I was awake when I clearly was not. That seems to be happening more frequently with recent update. I think when it shows I'm awake I am quite often actually in REM? Hopefully you can improve on this but otherwise great app.
Update March 2018: the app had finally started working almost perfectly. The only problem was an occasional recording that I was awake but probably in REM. THEN your recent update. Argh! Now I just get solid deep sleep or rem. No record of awake and total time slept is totally incorrect. I’ve opened app on my phone before bed, use my watch but it is still totally useless. Fix this!
Update March 10, 2018: I am impressed with the quick and detailed response from the developers. Thanks. I followed the troubleshooting directions and it now performs well. The only consistent error seems to be that it records I’m awake when I am probably really in REM stage. Great app and hopefully it will level out again and become even more accurate.
Update June 7, 2018: Did OK for a while but now consistently records REM as awake. Stats show I’m awake for hours I know I was asleep. Disappointing as it had worked fine before the major update. 😔
Update August 2019: worked well for a long time but now back to recording that I am awake for long periods when I am not. Has gotten progressively worse in last few weeks.
Pillow is very great 5/5
But I don’t know how to use it
Alarm no longer works 🤬 2/5
I have used this app for several years and liked it. Since a couple of weeks ago, the alarm doesn’t work even though it’s in “Full Mode.” It seems to go to background. Nothing I do works and support hasn’t answered me. I’m looking for a different app.
it’s a good app buttt too expensive 4/5
By (:) ):(
i like how it has its own alarm and it helps you sleep but the subscription is a little too pricey for me to give it 5 stars. it’s pretty accurate on a lot i personally like this app a lot. 😎
Couldn’t find anywhere to set the alarm. 1/5
I spent a good 10-15 minutes clicking every single button in the app to figure out how to set the alarm. When I downloaded the app it does not look like the intro video. My home screen is different. It’s fancy and all kinds of settings except to set an actual alarm. I deleted the app.
Suspicious readings 3/5
Overall, the app is somewhat helpful in giving me information about my sleep quality. However, I am sceptical of the accuracy. Every single day, my Time Asleep ends in a 9. No matter what. Ie. 6h 39m, 7h 19m, etc. Similarly, my Time in Bed is always a round number. Ie. 6h 40m, 7h 20m, etc. There's no possible way that I'm always sleeping exactly the same patterns every night.
Also, I sometimes have to wear my Apple watch on my dominant hand, and when I do, there are large blocks of time that say I'm awake, even though I know I wasn't. I'm talking 2-3 hour blocks. I don't sleep walk, so I know this is inaccurate.
I have the paid version! So I wouldn't expect these types of inaccuracies. I haven't found another app that has as good of a UI, so I'll stick with Pillow for now.
Doesn’t work 2/5
I’ve used this for 4 nights and it worked once, the other three nights it only captured an hour or two of sleep. The concept is awesome, I just wish it worked more consistently.
What happened? 1/5
This latest update removed all the sleep tracking and replaced it with what? An alarm I don’t need. Ridiculous. I’m deleting this app. And regretting I paid for the premium upgrade. Find something else.
Waste of money 1/5
Paid for the premium and it worked for a few weeks and then out of no where stopped recording. Went through all the solutions they provide and still no luck. Looks like I’ll be looking for a different app...that works.
Starts out helpful butthey try to charge for features that started out free 4/5
The sleep function in Fitbit seems more accurate. The one feature i found helpful in this app was heart rate during sleep. It started out free then it disappeared from the screen quickly in an effort to charge for viewing.
Thank you for taking the time to respond to my review. Yes, your explanation was helpful and I understand the need to fund organically. T
Basic pillow 1/5
By not so happy in Alaska
I am not going to purchase the upgrade because the basic version doesn’t even work well. Think I may go back to my Fitbit
Pillow not happy. 1/5
So I bought the Premium and it worked great till July 4,2019. It hasn’t logged anything. I emailed twice for help and got on response. You would think if the bought the premium someone could email you back and help fix the problem.
Continual removal of features from free version 2/5
I've used for 6 months but if any more features are removed basically the only thing it will tell you was how much time you were in bed. Time for a new app.
Not what I thought 1/5
Sorry paying more is not helping with any additional info... quite confusing....
Not accurate 1/5
This app is horrible. It does not track sleep accurately. It states that I sleep for 10 hours when I actually slept for 8. I was in bed reading and watching tv for 2 hours before I went to sleep. My Fitbit recorded sleep way more accurately than this app.
Great approach faulty implementation 2/5
My observations are about using pillow while using the automatic cycle, while wearing my Apple Watch.
This is a great approach and a great vision of what an app should be but the accuracy and implementation fall short. It has on several occasions failed to pick up my getting up at night and has reported I have spent almost my entire night in REM sleep.
In automatic you must exclude a number of hours. I tried to avoid excluding time and use the automatic cycle on Aug 10, 2019 and Pillow said I hav been asleep for over 129 hours. I can believe 8 or 9 hours but 129 hours 10 minutes seems a little excessive. Also by excluding hours you don’t get to see those short naps.
Right sleep application 4/5
I’ve been relegated to using a Fitbit until a recent purchase of an iWatch 4. Using Pillow is a delight. Find it much more immersive. Great application.
What have you done to this app? 1/5
I've never written a bad review and ive had iPhones since iPhone 3.
I can't turn off your AWFUL ALARM. IT WOKE ME UP WITH TAPS AND SOME ABSOLUTELY ANNOYING MUSIC.
And it is probably why I have had to charge MY WATCH three times today and now it IS back too 7% again.
Incorrect sleep cycle. 1/5
I have been using this app since Jan. It was working great up to about a month ago. Now it says I’m sleeping all day. When I’m at work. In class. Etc. The app says I sleep about 20 hrs a day. Which about the amount of time I wear the watch for.
Yes! You need this app. 5/5
This is one of my favorite apps, it breaks it down for you to let you know when you were sleeping the hardest and and for how long and stores it and lets you know what night was the best sleep and when you had the worst sleep.
Your readings are probably wrong! 1/5
My son and I have used this app daily for more than six months on our Series 4 Apple Watches. My readings and sleep score seemed reasonable but my son showed very little REM sleep. We tried to reinstall and recalibrate a few times and it was always the same. My wife and I worried for our son's health. Each day he showed a sleep score in the 50 to 70 percent region. We tried different beds, adjusted the temperature, and changed room ambience all with no effect. We decided he needed a sleep study but before I did it, I asked to wear his watch along with mine on the same arm. BINGO! The readings were VASTLY different. Light sleep was pretty consistent but Deep Sleep and REM were just plain wrong. I am upset that I trusted this app and worried so much for our son's health when it is just a flawed app.
Extremely mediocre, inaccurate app; no support 2/5
I was looking for a good sleep app for my new Apple Watch, and many websites and videos recommended Pillow. I subscribed to the year plan to get access to premium features for a week. The user interface is lovely (violet is my favourite colour) and is pretty self explanatory. That’s why I gave it more than one star.
I completed the setup, and when I was finally ready to sleep (3:10am), I put on the in-app thunderstorm sounds to fall asleep and wore my watch to bed (yes, it was tightly secured). I had the app on automatic detection of sleep— the thunderstorm sounds ended in ten minutes. I was wide awake. Maybe this is what caused the issue, but I put on YouTube and played the 10-hr black screen rain and thunder video I usually do. I slept like a baby (fell asleep at 3:30ish).
Upon waking up at 9:48am, I checked the app to see my sleep quality, deep sleep time, etc. it was TOTALLY inaccurate. It said I got up at 5:10am!! I was out like a light at that time! You can manually change the times you fell asleep and woke up, but that makes the data given useless. I was very disappointed.
I emailed them by 10am to ask what the deal was. What did I do wrong? At the time of writing, I’ve gotten no response.
Needless to say, I immediately cancelled the subscription and will likely delete the app. But hey! It works great for some, so try it. Just don’t end up paying for it (literally).
Someone should smother the developer with a pillow it’s such a ripoff 1/5
This weak sauce app only shows you a single day of YOUR data unless you pay $30/year. It’s also inaccurate and does not calculate sleep automatically, you need to manually tell it when you are going to bed, and again if you wake up in the middle of the night.
The notion that I need to pay to access my data is insulting especially when the “analysis” is blatantly wrong. Zero stars.
Piece of crap 1/5
Never worked and I paid $27 bucks for NOTHING! Yippee I still have access to it till August 2020. I feel like an idiot!
AVOID PURCHASE 1/5
Horribly Inaccurate Data
I avoided updating the app, bc others had warned against it. This app used to track my sleep automatically with precision, now it decides when it wants to work. Sad! You had a good version and you ruined it. When I started experiencing issues with the last version, I updated and voila, more issues
Would like more data 3/5
They should compare your deep sleep, rem, etc to a benchmark. All you see now is how much time was spent in them. I don’t know if my metrics are good or not. My Fitbit gave me this data. I also can’t see how my sleep compared by metric to the past week or month. Also the app is not as accurate as my FitBit was.
inconsistent performance 2/5
doesn't always capture data (with app running and wearing apple watch). erratic and unreliable performance on my iphone x. switching to sleep cycle. my wife uses it and never skips a beat.
Love but 5/5
By a girl who wants more
I love this app it’s perfect for me but it’s crashing when I go look how I slept. Update.
Just the simplest of sleep info for personal curiosity. Not scientific, but that’s okay. Easy to digest interface. Would be better if we could find WHERE to include a few words of notes which is impossible to find if one doesn’t use the alarm.
Sleep apnea 5/5
Since I have sleep apnea, I love this app because I can track my sleep quality. The only problem that I have is when I can charge my watch. If I wear it 24 hours a day because of the fall feature and at what point can I charge it. Otherwise it works really well for me very well.
Does not accurately track how much I’m sleeping. I know for a fact i am sleeping more.
Not for me.. 1/5
made the bug mistake of subscribing before I had fully tried it. Does not allow for a cancel option in Subscriptions..they are hoping it will automatically renew and rip us off..
Suddenly doesn't work 1/5
Can't use this app now. can't get into the app. It stucked at the time setting page when I open it. Time numbers are grey. If I hit "Start" button it turns into black and the app flash out.
Want a refund for pillow premium 1/5
By want what I paid for
App completely shut down when I want to look at my sleep quality. Sent over a diagnostic report to their customer service and have received zero response. It has been 2 weeks.
Has issues but overall it does the job 4/5
If you move during sleep, I find it takes that as awake, rather than just rolling over. The feature for recoding noise doesn’t work if you have air conditioning on or a sound machine (understandable.) Since the update a few days ago, despite turning off on you watch and phone, the mic is still on. Therefore, since 7/29/19, I had to turn off the mic — it just will not shut off like it used to when you stopped and exited the app on your watch and phone.
I thought I liked this app, but... 1/5
Been using pillow for about 2 months. At first i really liked it. The ‘premium upgrade’ prompts are annoying, but for a one-time charge I was just about to do it. Then today, Pillow has changed to an incredibly expensive premium model and pulled out many of the basic features (EG you now can’t see your heart rate in the basic version). $27.99 a year for graphs of your sleep that are 80% accurate? No thanks. pillow— your original upgrade model seemed fair. This one is stupid and I’m deleting the app and going to one of the other free ones
Doesn’t WORK!! 1/5
I’ve had this app for about 8 months and in that time I’ve had to delete it 3 times and has to have the “IT GUYS” from the app attempt to troubleshoot and resolve but it still doesn’t work. I give up!!!
I love it 5/5
It’s super easy and nice, however, I wish there was two features. The ability to sleep without an alarm clock, and a graph of how long it takes to fall asleep.
I only deleted it because apparently I snore 5/5
Good to know though. I might get over it and redownload it to use it with a screen time tracker and Fabulous.
Just OK 3/5
The apps works well overall but has 1 major flaw. If you accidentally close the app without stopping the session, the entire session is lost.
Totally innacurate 1/5
I used my security camera to record myself sleep and the times I woke up at night did not even come close to what the app showed. I am using Apple watch series 4 as the data source.
Also when the app showed me being awake was a lie, I was sound asleep.