As soon as I download the app it asks for push notifications, location and camera access. Nope. Deleted.
Works 80% of the time 3/5
I only use this app because my employer mandates it, the idea is good in theory. I have to use the app every time I log in to my laptop and also when I access certain programs such as VPN service. My disappointment is the 20% of time when it just sits and ‘spins’ without sending a verification request to my phone as it wastes time. I am always connected to fiber internet and WiFi when using so that’s not the issue.
Easy to use, good w/ Apple Watch 5/5
Easy to use app that enrolls easy enough, has plenty of admin-side features to fine tune the user experience and security policy, and the Apple Watch pushes work great.
Simple and convenient 5/5
Simple, fast and convenient
Always works as expected , love the push notifications makes authentication a breeze
Not user friendly. A nightmare. 1/5
Horrific. Impossible to use. Malfunctioning. Awful.
Terrible app 1/5
By OCD 5
When getting a new phone and trying to install ping Id again is a nightmare! It will not pair with my old id so now I can’t log into anything work related
Easy and convenient 5/5
The FaceID option makes the MFA experience seamless. Love the Apple Watch option as well.
Fast & convenient 5/5
Always works as expected & love the push notifications that make authentication a breeze!
Easy to use 5/5
Very easy to set up and use. Love the seamless functionality.
how much is my time worth 1/5
By wasting $
It would be easier to ask me to enter everything I have done since birth. This app requires a ridiculous amount of time to sign in. There are more efficient ways of authentication.
Excellent security solution 5/5
Easy, simple, and painless 5/5
Very easy logging into work applications!
Easy to set up, easy to use... 5/5
The best security solutions should be very seamless and not disrupt easy access. Ping accomplishes this with easy setup and quick access to apps. When I log into my corporate network or work apps, the Ping App sends me a banner alert to my iPhoneX that can be unlocked with facial recognition! Easy, simple, painless!
Best app my company has ever given me 5/5
Great app, makes logging in to my work applications way easier and more secure.
Best MFA on the market 5/5
Great user experience
Extremely cumbersome 1/5
This app requires you pretty much to stand on your head to authenticate. Not user friendly at all.
I have to use this app for work. I switched to my iPhone now I can’t log in to my new phone and no I don’t have my old phone
How does allowing access to location services improve security. 5/5
The title says it all. If you know where my phone is when I'm authenticating, so what? How does that improve security as your pop-up claims?
Love this app w/ FaceID 5/5
I’ve used a lot of push apps to secure web apps. This one is simply FASTER. It’s completely dummy-proof, for your end users that don’t normally endure security apps.
They could not have made this harder. 1/5
Frustrated, and confused
Seamless with Apple Watch 5/5
I have to use this for work, like everyone else. I love how seamless this works with my Apple Watch. I’ve used Okta, Facebook, LinkedIn and Google Authenticator apps in the past and never liked them.
Note that the negative reviews are NOT REVIEWING THIS APP — they are reviewing their company’s IT.
Terrible user experience 2/5
By Pecos Bill
Our organization uses Cisco AnyConnect which is a very common VPN. setting it up is a horrible experience because we have to type a code “manually.” There is no way to scan a barcode and no way to log into their website to scan a code there. Give me a URL
The worst part is if you get a new phone and restore from backup(the most common), the app behaves normally until it’s time to authenticate. Then it LOOKS like it works but gives a “network error” making you think all is well but there is a glitch. The network is fine. The app is shyte.
Bad service 1/5
Called on a weekend to ask for help, a human actually answered which was nice but then wouldn’t even try to help me. He told me to call IT at my company, which is closed, I tried reading him the error message and his response was “yeah....call your IT department” he wouldn’t even listen to me. Terrible service.
Great app and function 5/5
I love that I can approve the request right from the banner notification or from the lock screen without having to open the app up all the way and slide the slider bar to get the approval. Great work with the app!
Simply stupid 1/5
Nothing personal against the app developers but having to download apps and go through numerous complicated layers of authentication by my employers is ridiculous. There are easier ways to accomplish the same goal
Last app on my phone without iPhone X support 1/5
Update to iPhone X 4/5
When will this app be updated to support iPhone X?
.... AppleWatch app also complains needs to be update soon.
Rotation (Lack of) locks the rest of my iPad Pro in Portrait 2/5
I understand and appreciate the need for an app like Ping ID to protect corporate and private data. But is there a reason the app HAS to display in portrait mode? I use my iPad Pro like a mini laptop - in landscape mode with an external keyboard.
When I open the PingID app to grab the code to authenticate other apps, the PingID displays in portrait mode on my iPad Pro, then all of the other apps display in portrait mode after I am in PinkID, even though they were all running in landscape mode before. I have to pick up my iPad (and keyboard), turn it to portrait mode and then back to landscape mode to switch the view of my other apps back.
I even tried using PingID without physically turning my iPad to match its portrait mode - still no good. I’m looking at PingID sideways, go back to my other apps, and they still switched to portrait mode. Frustrating, and painful.
Invalid Signatures and other bugs 1/5
By Actual Geek
Too buggy, and as a user for multiple browsers, and multiple devices, this is not friendly. Decreases my work time trying to log into application I need :/
Good App 5/5
Very simple. It does what it says in an efficient way.
This is enabled at my corporate intranet and I don’t have any problem in last 6 months I have been using.
Stop trying to force me to turn on push notifications 1/5
I continue to receive a pop-up screen that states: "To securely authenticate with PingID you need to change your device settings."
No. I don't need to do that. The app functions 100% properly without changing my device settings.
Then, the app tries to direct me to my settings to turn on notifications, allow notifications, show notifications on the lock screen, and display banners.
This pop-up displays EVERY time I open the app even after I decline to change my device settings. Stop spamming me. It is brutally annoying.
Notifications don't work as smoothly as they should, I find that I have to navigate to the app and then activate the authentication. It should (and looks like it's supposed to) work easily with a notification from the lock screen or otherwise.
Great app, user friendly 5/5
Easy experience - and while it adds another step to logging in, it's really not too bad and doesn't slow me down too much
This App Rocks 5/5
Can't imagine doing Multi-factor any other way! It is so easy to swipe or use your fingerprint to get into your applications!! Love!
Best enterprise MFA on the market 5/5
When paired with Ping Identities other products, it completes all our compliance needs for enterprise security. Great app and a fantastic user experience.
Doesn't work 1/5
App loads to a blank screen. Never changes. I'm on an iPhone 5s