iOS update makes the app unusable 2/5
After I updated my iPhone to the latest iOS software 13.4.1, the app now locks me out saying that my device is jailbroken and does not meet policy. I even have Face ID and a passcode on my iPhone and have contacted my company’s IT department numerous times about this issue. Still nothing. Even tried deleting and reinstalling the app, but the software update has now made this app unusable for me :(
Not work 1/5
I deleted the app from my phone. After i install it back, it lost the pairing and no way left for me to pair it again!!!!
Like many complaints, won’t pair with my new phone. It’s still sending passcodes to 7 plus iPhone. That phone died and there’s no way for me to access it to unpair it.
Awful, don’t waste your time trying to figure out this horrible app. Totally useless.
The app lies my phone is jailbroken! 1/5
This is just to let the other people who got this app know that if you get the “can’t pair, device jailbroken” message - it is likely not about your phone. Check with the wireless provider, of course, but generally it is the app’s bug.
Not good 1/5
New phone this app was downloaded but I am unable to pair the new phone so it’s useless. Program is ok just don’t upgrade from an older device
Not user friendly 1/5
No way to regenerate a token to authenticate my phone. It worked originally but no content downloaded. I tried to delete and redo but it would not let me. After reading dozens of reviews I have come to the conclusion my organization didn’t research this app very well. Very frustrating. At this time when I may need to work at home I’m unable to get my emails. Read I should contact my IT department to have them unpair my device and they had no clue what I was talking about. They tried to get a hold of support but didn’t get a response back. Use at your own risk.
Probably the stupidest and probably most useless app I’ve ever had to download. Does not work after I’ve been authenticated?
Whoever thought this was the best way to authenticate devices was sent by the devil himself
Needs to be running in the background 1/5
Unless running in the background, authentications don’t do thru. The app gets hung. Terrible design. Didn’t use to be this way earlier - I think starting sometime last-year I see this behavior. Why mandate running in the background??
Just terrible 1/5
The app is terrible. I’m having trouble logging into my iPad which is already a registered device.
Horrible app 1/5
What a horrible application. Not user friendly, slow and awful. Skype for business still does not work with it. This is the worst app I have ever used.
Hate it 1/5
Probably the worst apps they could have invented I have a brand new iPhone X and it keeps telling me my device is not compatible. Also won’t even let me pair my Mac laptop which is brand new I can’t access any of my work files unless I’m on a company computer, it’s very frustrating!!!!! I’d give it negative stars if possible
App identifies incorrectly that phone is jailbroken 1/5
App was easy to use until recently. Anytime I try to log in using PingID, it tells me my phone is jailbroken or requires a passcode for security. My phone is not jailbroken and it has always had a passcode in one form or another. I’m so frustrated! I’ve contacted my my service desk at work and they’re also stumped. How am I ever gonna get work done if I can’t log on??
Watch Complications Please! 4/5
Does it’s job, love that it even has an Apple Watch app that gives you the six digit code. All it needs is an Apple Watch complication that takes me right to those numbers!!
Poor Service 1/5
Ported over to new phone, reconfigured so that it’s paired with new and doesn’t work at all been many hours.
Feature Request - Horizontal Display 4/5
works great but would like this to align to the current position of IPAD be it vertical or horizontal. The PING app always shows up as vertical regardless of the placement of the IPAD.
App support not working. Email verification never happens, and cant contact support 1/5
Ping ID app support account creation process is faulty or a hoax. Asked to create account and then look for verifocation email to then continue. Email is never received.
So I can’t contact the developer for support on app issue with iPhone 11. It has a glitch that makes the app believe phone is “jailbroken” and apple has verifoed the phone to be fine. Cant use this for work and can’t contact developer.
Awful and no help from customer service 1/5
I would love to give this app a better rating based solely on the idea of how it has the potential to perform... but it doesn’t. Having a 1-800 number to call would be amazing... but I can’t find one anywhere. I am required to use this app for work and it refuses to function. This is terrible.
Horrible app. I give it ZERO stars. 1/5
By Stephanie Quintal
I think the 5 stars reviews here are fake. The app is extremely complicated. I got a new phone and the app gives me SO much trouble. I can’t log in reason why I won’t be able to get paid this week from work... The information I find online is useless. I need to call my company IT so they can help me unpair the old phone, in the meanwhile I’m not getting paid. It’s totally not worth it. I’d quit my job if I didn’t love it so much. Employers should never use this app. It’s horrible.
Barely working 1/5
They released a new version on the last day of 2019 and that broke everything
No landscape mode? 3/5
Not sure how at the end of 2019 Apple still allows this app to update without landscape mode for the iPad. So annoying and yet there is no work around.
One company I represent mandates this app in order to get emails. I hate this app cause it fails routinely
Unable to pair my new phone 1/5
I bought a new phone and no longer have my old one. I am unable to pair my new phone without contacting my IT department. I should be able to use the app on any phone I have without having to jump through hoops. Especially if I have a password and I’d for the website I’m using.
Not Working At All 1/5
I’m not sure what’s wrong with this
Good on paper but incredibly inconvenient 1/5
Terrible authentication 1/5
I got kicked out of my phone email because I can’t authenticate with this app on my desktop. When I go to my desktop, it then asks me for a passcode! This was already setup before between the devices and now it doesn’t work. I’ve looked everywhere and couldn’t find the key to unlock my desktop so I could unlock my phone just so I can get into my email!!!!!! Unreal, this is too much for something as simple as logging into my email. Terrible app.
Setting it up 1/5
By kp employee
It’s not a friendly app. I have been trying to set it up, but it won’t allow me. Very frustrating. Need a better app than this one.
This is required by my employer. I’ve spent over an hour trying to make it work without success. This makes it very secure when the employees can’t even get into their own sites!
I have a hard time logging in. Or I cannot log in worst 1/5
I have hard time and worst I cannot log in
No good i rate it 0 star
Ping ID for the enterprise 5/5
By Meetup all
I have deployed Ping ID to over 20000 users globally in under 2 months. Easy to use, simple to install, a variety of MFA options. The user community loves it.
Forced by employer. App asks Too much 1/5
By Parish Hiltron
No, you don’t need to push notifications for security reasons, so STOP spamming this garbage! Might as well ask for my bank account number and keys for my house, for “security reasons”. And why in the world would you also ask for user’s location?
6 digit pin, welcome to the future. 2/5
By Patrick Kramer
My old OATH token supported a longer pin, the dumbest part is they complain about pin complexity if you have two consecutive identical numbers.
Do Not Use 1/5
By Hate PingID
My employer requires the use of this app for VPN. Not sure why we use it. It is by far the worst application I’ve seen at any company I’ve ever worked for. It constantly times out, doesn’t accept Touch ID, and has other random errors. I lose a lot of productivity due to this app. Avoid at all costs.
No gear icon; can’t unpair my iPhone 1/5
I got a new phone and now I can use any of my apps my company uses. Online it says to unpair by using the gear icon but whenever I open the app, I do not see the icon but only the “I” with a circle around it. Very frustrating when I can’t do my job and my employer doesn’t know what to do either.
Apple Watch integration works about 40% of the time now 1/5
I have never had one issue with the Apple Watch tap to authenticate until this latest release. I can resend mobile 3-4 times and it will not authenticate. I’ll have to open the app on the phone most of the time now.
As soon as I download the app it asks for push notifications, location and camera access. Nope. Deleted.
Easy to use, good w/ Apple Watch 5/5
Easy to use app that enrolls easy enough, has plenty of admin-side features to fine tune the user experience and security policy, and the Apple Watch pushes work great.
Simple and convenient 5/5
Simple, fast and convenient
Always works as expected , love the push notifications makes authentication a breeze
Not user friendly. A nightmare. 1/5
Horrific. Impossible to use. Malfunctioning. Awful.
Terrible app 1/5
By OCD 5
When getting a new phone and trying to install ping Id again is a nightmare! It will not pair with my old id so now I can’t log into anything work related
Easy and convenient 5/5
The FaceID option makes the MFA experience seamless. Love the Apple Watch option as well.
Fast & convenient 5/5
Always works as expected & love the push notifications that make authentication a breeze!
Easy to use 5/5
Very easy to set up and use. Love the seamless functionality.
how much is my time worth 1/5
By wasting $
It would be easier to ask me to enter everything I have done since birth. This app requires a ridiculous amount of time to sign in. There are more efficient ways of authentication.
Excellent security solution 5/5
Easy, simple, and painless 5/5
Very easy logging into work applications!
Easy to set up, easy to use... 5/5
The best security solutions should be very seamless and not disrupt easy access. Ping accomplishes this with easy setup and quick access to apps. When I log into my corporate network or work apps, the Ping App sends me a banner alert to my iPhoneX that can be unlocked with facial recognition! Easy, simple, painless!