Poor interface while trying to check out . 2/5
Clunky going between menu options If you want to change selection to many addition pop us choices
It could be easier 2/5
By Manolo enriquez
They might include the option to make a pizza , half one way one kind and the other half way with different toppings
Like half way meat lovers and the other half pepperoni lovers
Not able to redeem points 3/5
I am very upset that I was not able to redeem my 150 points against my medium pizza. System would not accept but I know I’ve earned them.
i spend over $30 on food their and got 0 rewards points and my order don't even show up as pending what a joke
Awesome 👏 1/5
It won’t submit my order keeps asking me to log back in and changing my debit cards number.
Pizza Hut 5/5
By TAVDASH DAV
Very easy to use and makes the pick up process much more efficient
great app 5/5
By Dj Morg
thanks for making my life easier when it comes to ordering pizza.
Shady Pricing 1/5
By Stephen Dorame
Pizza Hut let’s you select a pizza deal, then build your own, but doesn’t mark options that cost extra or let you know you’ve selected an option that costs extra. When you go to check out you realize your total is more than it should be and you need keep editing your pizza until you figure out, by process of elimination, which option put your pizza over the advertised deal price. PizzaHut, this is a shady practice you’ve been using on your app and website for far too long. Please make this right.
I think it’s really cool that there’s an app for Pizza Hut and on top of that it’s so organized & everything works really well with payment process. I do think that there should be Apple Pay for a form of payment.
It would bring in a lot more people to order pizza Incase they happen to not have their wallet on them. Also, it would be great if you guys offered like 10% off for every NEW client/customer. It would have made me more of a Pizza Hut fan with a welcoming small gift. Just sayinnnnn :)
Redeeming points is a joke 1/5
Every time I try the web site tells me something went wrong. I can order anything just fine as long as I don’t use points. Not happy with the Pizza Hut app.
I love it 5/5
The app works and it’s fast and easy thank you
Delivery charge 3/5
Delivery charge is just way to high. Higher than anybody. $4
Too busy 1/5
Been trying to reach my local Pizza Hut on the phone for 30 minutes, to no avail.
Finally ordered online, and now I have to wait 50 minutes to pick it up.
Worst food app EVER 1/5
-not enough room for delivery instructions
-wouldn’t let me enter my phone number because apparently another account has it (I never made a Pizza Hut account before)
-asked me my address twice, still needed my address
-no search bar. None.
-weird glitchy jumps
-PROMOTION! PROMOTION! PROMOTION! Please just let me check out!
By Peg leg 34
The $7.99 large 3 topping pickup deal actually comes to 11.99 at checkout realized after finishing order called and they said they can’t change the price
No order confirmation 1/5
By Bob Thunderbolt
I don’t know if my delivery will come or not because there was no confirmation or status update available on the app....
Exactly what you need 5/5
It’s got your deals and everything ready to go. Nice, quick, simple. The three things you need in an app! Thumbs up guys!
Pizza is always Great 5 star .... web site is 1 star to difficult
Free points 1/5
I have ordered pizza by using my 250 points and chose carry out, i have still been charged delivery fee which makes no sense. Kindly refund me the same or this will be the last time i will order. Reply asap
Unintelligent app 1/5
It was 10:59 when i began my order. However, the nearest store doesn’t open until 11. As a result, I have to request my order as early 🙄 as 12:30.
Good food, poor technology!
Love the app except for one thing! 4/5
By Alia T
Would like the “light” option for toppings. Or a place to type instructions like for delivery.. I.e extremely allergic to pineapple, pls be aware and careful!
I can’t even enter my gate code because you won’t allow special characters in the delivery instructions. #1234 should not be that tough to accept as a valid entry. Try typing just 1234 at my gate and you aren’t getting in. Guess your developers don’t live in a gated community, like most of us in Vegas. I sure hope my pizza gets here. I don’t have that problem with the Domino’s app....
Couldn’t figure out how to use my redeem points
By Daring Hornet
I would like to be able to add and extra sauce to the pazone and a dressing for the wings but I can’t do that on the app.
I can even make a acc 2/5
So my phone number wasn’t originally mine whenever I got a upgrade it came with it but now that I’m trying to make a account it won’t even let me because who ever used it before me has one
Tried to eat there earlier and the staff we encountered were so rude. I ended up leaving the building with my kids. I’m going to try you guys out for dinner now I really hope I’m not disappointed again because we love stuffed crust pizza and breadsticks!!
2 stars only because it USED to be a good app 3/5
9/2019 – upgraded from 2 to 3 stars. It’s better than it was a year ago, but still laborious just to order pizza. Update:
Dominos app hands down better UI - though I prefer the Hut's taste. Pizza Hut app fails to apply new coupon to previous orders, requiring you to TOTALLY duplicate/recreate said "favorite order from scratch, just to get same deal on same food – but it’s somehow "different." It should be easier to order online, even with the "complexity" of pizza options.
Easy app to use! Thanks! 5/5
The Pizza Hut App is easy and efficient to use!
Doesn’t let me add things to order 2/5
I love Pizza Hut but for some reason when I go to add something to my order it takes forever to load then pops up a “error please try again later” message. It usually does it every single time when I try to use my rewards or when I try to add a “deal” to my order. It’s done this for the past 3 years I’ve had the app. I really don’t see why it’s still an issue.
By Demya the diva for jesus
I’m very concerned about my points because I ordered food last night an I didn’t get my 52 points for my order last night.
Absolutely worthless 1/5
By a miffed customer
After the last “update” this app will not let me order.
App says no store near me! 1/5
Like Pizza Hut, however, your app says there is no store to deliver to us. Your store is not even 3 miles from our house. So we cannot take advantage of on line ordering specials for delivery! When we call it in to be delivered, they will not honor the online ordering price. Have spoken to store manager and left comments on the website, still nothing different ☹️☹️
Mrs. Czesak 5/5
By Czesak Home
Pizza Hut has good pizza and they deliver on time.
Latest update wrecked everything 1/5
Used to use this app several times a month (for well over a year) with no trouble. This is true of both the iPad and android apps. However, since the latest update, I get an error message that says “JSON Parse error: Unrecognized token ‘<‘“ every time I try to log in.
I have rewards that I want to use, and you can bet I’m not buying any more food from PH until this is fixed.
By Midnight flasher
Your app is not user friendly
Wants to much info
Why can’t someone just order
A pickup without having to provide more then just name
Main aim here is to annoy customer with deals
Don’t want follow up texts or emails
App is useless 5/5
Can’t use this app, at checkout it does not let me enter an email which does not allow to place my order. Useless!
Have yet to be able to redeem my points. Every time o get a pop up that says “ something went wrong please try again later”.
Getting worse 1/5
By Points high
Always get the orders wrong. Points system has gotten worse, now the point “use” system is narrowed to preselected choices...ie... to order a pizza with no toppings cost more points than a two topping pizza (unless you click on two topping pizza and not put anything on it ) Also with new app I can’t sign in
Great app! Always easy and simple to order with the app. and I really like the fact that it stores your previous order!
Online order 1/5
Will not let me redeem my free items, will not let me use my promo codes going to delete app because it is more trouble than it is worth
Pizza Hut 1/5
I have gone through and set this up several times. I have NEVER been able to use it, not even checking out as a guest. Waste of time.
It sometimes works 1/5
There are times that it works fine but then times there are glitches. I have points I’m able to redeem and tried 3 different times and The app says something went wrong. 😒
Pizza Hut of McComb 5/5
Quick and simple I love it
sponser me 5/5
I love you tHanks for sending me cute messages
A true classic!! 5/5
U use to be able to order a gluten-free pizza on the app. but u can’t any more
Becoming inconvenient 1/5
I gave up after trying to order four times! I had to choose my order options four times because the app said I didn’t have a store near me and I had an error code that said I needed to log in again. I did both twice! My sister was able to order online in just a minute. This app seems to be getting more worse! It wasn’t like this before and now it’s ruining my experience with Pizza Hut