no way to cancel an order 2/5
i ordered from the wrong store on accident and needed to cancel the order, but there's no button to do that
i then called the store, which had me on hold for 15 minutes, which is how long it takes to make the pizza lol 🤷🏾♂️ they finally picked up and canceled the order after it was prepared 🤦🏾♂️
since i couldn't cancel, i couldn't get my points back that i was using for a free pizza, which meant i had to pay full price for a pizza at the store i meant to choose in the first place
new design is great and a lot more fluid than clunky and slow old design, but how does a restaurant not provide the ability to cancel an order ?
the other day, i also kept getting error messages while trying to order "retry" "unavailable" "retry"
It’s cool 4/5
It’s cool. There needs to be a place in the app where you can scan receipts. They make it hard. I’d have hella hut rewards if we could do that.
Summerset Pizza Hut is always great and fast delivery!! :)
Comments does not accept pound symbol 3/5
Comments does not accept pound symbol
Your app is not user friendly. You offer deals but when you submit the offer of two toppings it changes the price of the special.
WhAts the point?? 1/5
I never can redeem my points!!!!
By marya howard
We love your pizza we get it for o
Too much waste of time 1/5
By shabnam mirza
I finally got to order after 2 hours trying being online to place this order. Really hated being on hold this way. The only reason still ordering because my daughter wants pizza
Did not give you the option to pay credit or debit at the store l know many of us do not like to enter credit card information online
Rewards can’t be added but you can add the exact same pizza
Box deals kept losing my order and card scanner wouldn’t work. Convince is King!
Delivery fee for carry out 1/5
Disappointed I had to select the pay cash in store option because the pay with a CC option was going to charge a delivery fee for carry out. Went onto my profile, tapped on the leave feedback for app and it does not go anywhere. Hmmmm.
Coupon don’t work 2/5
Crashed every time I tried to use the coupon
If only every app were like Piazza Hut’s 5/5
By noweaythis icknameistaken
I just downloaded the app. Picked a deal. Build the pizzas. Added my card info (via: easy photo) and submitted my order in less than 2-minutes. Slow clap...
Not pleased 1/5
This app is awful. And all these deals and coupons are mutually exclusive.
Great app 5/5
Great app the more you order deals the more points you get and the more points can add up with free pizzas and more
Horrible serive 1/5
By worstservice evr
Horrible serive in store in the app period.. charges full price for things that are suppose to be free
I LOVE PIZZA HUT!!!!! 5/5
Friendly staff, great food.
Like Using Pizza Hut App & Rewards 4/5
The app can be a little clumsy, but it has improved over the past months. Only drawback is if you go back and edit one topping on one of your pizzas, you have to re-insert your credit card info, and delivery instructions, so I had to do that couple times.
I called the store anyway just to be SURE order received, correct & understood. It was.
Staff at store is helpful, friendly, efficient.
Highly recommend the app to EARN FREE PIZZAS
Epic FAIL!!!! 3/5
The app no longer recognizes proper email addresses as valid.
If you have a + in your email address (Which is a legal character before the @ symbol) it claims the email address is invalid. Yet my login for Pizza Hut has a + in it.
This might be less upsetting if this wasn't the second time the designers have made this mistake.
Back to the DRAWING BOARD! Try again.
Drink problem on app 3/5
Wouldn’t let me order a drink.
Can complain about the renew app 5/5
Comparing to an other version of the app this one is the best at this moment
Needs some reviewing. 2/5
The app had a hard time connecting to whatever server there is. Also there could be some features added to make it more user friendly. I hit back to add something and it deleted all of my info.
New App 😍 5/5
Love the new app update! So much better then the last and so easy to use.
Need to change delivery fee... because we tip the driver .. 5/5
By the wood steel curtain
Need to change delivery fee ... because we tip the driver.
By Sergio Cruz from Austin
Very confusing app.
Little fixes 3/5
I wish it would tell you if something is out of stock before I try to checkout.
Bad pricing and options in app 1/5
Your minimum price in app is not the same as if I would call for delivery, and you overcharged me $1.00 with pick more then one item for $5.00, I picked 3 items and you charged me $16.00. Should have been 3 for $15.00
Rewards expire after 6 months. Booooooooo!
I can’t upgrade my breadsticks to cheese sticks there isn’t an option
App Prices 3/5
Every time we order online the prices are not accurate. Why is that. $10 dinner box at check out shows $13.
Pop-ups and not being able to use codes that says there are valid at West Springfield branch but the app says it’s not valid but the email says the code is valid at the West Springfield branch. No consistency
Changes your order on you 1/5
If you get to check out and modify the second item from the checkout screen the app will change the first item to match the second item. This has already cost me money and there is nothing pizza hut is doing about it.
Updated App has major issues 2/5
I spent 15 minutes putting an order
together only for your app to say my delivery address was missing upon checkout. I scrolled up and the delivery address was clearly there. It was very frustrating and almost went with a competitor. Instead, I called it in but missed out on any points I could’ve earned over the app. Please fix app!!
WORTHLESS GARBAGE. USELESS. 1/5
Not only is this app riddled with bugs that prevent successful ordering, the mobile web site is also just as useless. Gave up. Called to place order over the phone. The reps on the phone spoke such thick hood thugese you could not even understand them. Very, very sad.
Goodbye, idiot outsourced moron foreign software developers.
Very disappointed in the update 2/5
I am very disappointed in the new update. There used to be an option for me to click “pay at counter.” But it is no longer there. I am upset this is no longer an option as I had used it any time I ordered.
Expensive Jo 3/5
Just relax the price a tad bois
Love for Pizza Hut 5/5
Literally, the only place my daughter eats pizza from. I love you guys! Great taste. Great deals! Great pizza!
Needs work 1/5
By Mr. Gripper
This app is ok til u get to the deals and u need to select two pizzas and it keeps saying something went wrong.
By Mushroom lover!
I wanted to add to my pizza and there was no way to do this on the deal special
App did not work today 1/5
By Stephon Michaels
I got to the end, hit submit, and a warning popped up with a lower price (ok great!). The problem was that it didn’t go through. I ended up calling and missed out on the $7.99 large 2 topping deal! 🤬
Easy dinner 5/5
By Cranberry Deal Seeker
Quick, easy and very tasty! I love using the app to order.
Doesn’t send apt info or instructions to store 2/5
Building/placing an order has always seemed to work fine for me. However, if you enter an apartment/unit or any delivery instructions, it doesn’t actually send that info to the store with the rest of your order. My delivery driver suggested I should call the store to verify they have that info every time I order. Ummmmm...if I have to call the store every time, what exactly is the point of the app?? I might as well just place the order with the store directly!
Disappointed with Ravenna 1/5
Disappointed that when I called to get wings well done. I was told,
sorry it was to late. And they were completely ok with me canceling the entire order instead of make wings well done. I cancelled and ordered somewhere else.
Big box pizza deal? 1/5
By orderedpizza for someone
Why is this advertised on the app for $16.99 and when you go to check out it $26 before tax and delivery fee? The boneless wings and bread sticks are part the the deal the way the app reads. This is misleading advertisement.
Order with credits 3/5
App won’t allow me to use my credits x9 times
I dread ordering pizza 2/5
Even when you select a previous order if the deals do not match up you have to go in and do it independently… It is a slow process. And sometimes when you select a deal and want to order a pizza with “any” toppings… If you select a specialty pizza to start out with and say,... add jalapeños it’s going to charge you for the jalapeños if you don’t go in and put every topping in independently...😳