Make WiFi Connect automatic 2/5
The only issue I have is that every time I walk in the building, my iPhone will connect to the WiFi network at my gym, but I cannot start using the WiFi until I disconnect from that WiFi and then re-connect, then go to the "agree" page every time. I thought I had to enter my email address every time, too (turns out you don't...the attendant working showed me that), but considering I have to check in for my workout using your app, and my phone already knows your WiFi, why do I have to agree to it every time? Should it not just know that I've already agreed? Or can you guys build in some kind of one-time agree for the length of my membership type thing? It's a bit ridiculous. This is my current process when I get to the gym:
1. Get out of my car...the Planet Fitness wifi already appears as connected
2. Pull up the app as I'm walking in....the app won't load....though I'm connected to the wifi router at my gym, I cannot access the internet without going through the agreement process AGAIN
3. Leave the app and go to my Settings > Wifi
4. Forget the Planet Fitness network (all this now as I'm trying to open the door with my gym bag, purse, water bottle, towel, keys etc. in my hand)
5. Wait until the network pops back up again and select it again, as if this is the first time I've ever connected to it. 🙄
6. Wait for it to register that I need to agree and the "Connect WiFi" page pops up in Safari
7. Once it does, hit the "Connect to Wifi" button.
8. THEN, I've got to wait for it to load the Facebook page before I move to the next step, because if I don't, sometimes it starts me over on this process.
9. Now, I can close that, re-open the Planet Fitness app, and FINALLY pull up my bar code to check in for my workout.
At this point, I'm standing in front of the kiosk blocking other people from checking in while I go through these hoops to get connected.
Surely you have a solution for this. Please fix it. It's dumb for me to have to go through this process every time I want to come in for a workout.
What’s even the point? 1/5
By Biff Dudely
One would *think* that this app would integrate with the little QR codes on all of the equipment and capture one’s workouts. Nope.
One would *hope* that this app would integrate with Strava, Komoot, or TrainerRoad and I would be able to track my stationary workouts alongside my outdoor runs and rides.
I think this app serves as a digital pass to get into the gym?
And that’s about it, other than bombarding me with ads and “perks” (read: all the stupid expensive stuff you don’t look at in the Skymall “magazine” stahed into your airline seat).
Oh, and upsell upsell upsell! Gotta get those Black cards!
I suppose if I didn’t know how to use gym equipment I could scan and learn to use something, and save Planet Fitness a few cents in man hours having a human being explain.
This app is not very helpful. Maybe it serves TSG Consumer Partners’ needs but it’s not in any way useful to me.
literally crashes every time i try to open it. cant even get past the first loading screen.
What an awful user interface.
Version 9.2.12 Only works on WiFi. 1/5
Since the update I can’t get the app to load on cellular. Yes Cellular data is on. I’m not the only one according to the desk.
Apple Watch 3/5
Did we lose key tag functionality on Watch OS 8 via iOS 15.0.1?
Pura mentira mejor dicho una ESTAFA 2/5
Me inscribí y según ellos era sin contrato, como me la pasó trabajando la gran mayoría de mi tiempo no podía asistir , en todos esos meses que fue cerca de 10 meses si visité 20 ocasión fue mucho para resumir me fui a remover del lugar y me salen que debo pagar $62 dólares por terminar el contrato cuyo cuál no existe y segunda si deseaba cambiar el plan es eran 32 dólares solo por bajar de $24 a $10 mensuales en fin. No sirve pedí una entrenadora y la vi el primer día luego jamas la Volví a ver pura película esa compañía de ladrones y no soy de dar mala calificación a nadie pero ellos se pasaron de roscas
Apple wallet support 4/5
It’s a cool Apple but it’s a hassle having to open the apps to scan in can we get some Apple wallet support please
Crowd meter doesn’t work 3/5
The so called “crowd meter” on the app only shows 1 bar no matter how crowded the gym is. At peak times like 530 it may show two bars but every piece of equipment will have someone on it. I’m not sure how they measure this but it’s not a useful feature if you’re concerned about covid or just having access to the machines you want to use.
Don’t waste your time with the Apple Watch app 1/5
This Apple Watch app does not do the one thing it is supposed to do, which is retrieve the key tag. It works maybe 1 out of every 10 times. Completely frustrating and useless.
App crashes every time 1/5
Download the app and it opens then once I close and go back it crashes. Please fix this.
Developer said to delete and reinstall. Still doesn’t work!
Bad app 1/5
By Andrew meeeeeeeeeeee drew
This app is terrible about giving any information related to your account or payments.
App does not accurately reflect my membership information. 1/5
By Unhappy member 2
Placed multiple tickets regarding the incorrect gym displaying on my app, never given a resolution, only automated messages telling me to remove and reinstall the app which does NOT correct the issue. Unable to view my key tag so I can’t use it to check in to my gym, pretty much seems like a pointless app if it can’t reflect the correct data.
It’s okay 3/5
It gets the job done I can access my card in the most convoluted way. I don’t like that I can’t sync my classes with my google calendar tbh if I could I think it would make me way more likely to show up(I’m going to anyway) but I don’t need more emails and the notifications I have set up now send just emails. The fitness target is kind of lame. All you do is hit a circle and theirs no tips or anything thst pops up afterwards. There’s just a lot of spam and sell points but the usefulness is lack luster.
Very slow zero star 1/5
Had to delete this app. Please fix this app.
This company trying to rip me off 1/5
By User L462
When I first applied in May the initial and first month payment went through. Couple months pass and they finally say that my payments haven’t been going through. For that they charged me late fees and I payed for it. Thankfully my bank got my money back by disputing. Just today this morning after I was done working out they said my account has been inactive and I had to pay the initial fee again including the two months (one month I already paid for). I’m disputing again and I’m voiding my contract this is rediculous. I’ve also read reviews online and other people are having the same issues but they didn’t get their money back because in the planet fitness contract it says no refunds.
Some things missing 👀 4/5
This a very good app. I would like to be a able to create my own workout using the equipment available at my club and log my daily progress on the app. I would also like to tag or pin or add to a favorites list selected scan & learn tutorials for future reference.
App updates 5/5
I love everything about the gym and the atmosphere. However the app could use a bit of updating as far as creating your own workouts, workout plans possibly a progression tracker.
The APP and STAFF are terrible.
By k10 ***
I am very disappointed with this app. I was looking forward to tracking my successes.
First off the app doesn’t even work inside of my gym, to check in. I try to open it in the parking lot and it literally takes 5 minutes to load.
I have probably successfully checked in with the app 2 out of 8 times.
Second it doesn’t sync with their system and according to my app I have zero activity.
Bug Report 5/5
By Cape Cod QA Guy
This is a great app, but I’m only posting this review to report a small bug. The form that asks the user what gyms they have previously belonged to has a bunch of checkboxes. In my region, one of the checkboxes is Gold’s Gym. The form does not allow the user to proceed with Gold’s Gym selected because that string includes an apostrophe.
No Wallet Connectivity 4/5
This app is generally good. It does exactly what it says it’ll do. However, one thing I am really irritated about is the lack of ability to add the check in QR code to the Apple Wallet app. This issue is the whole reason I’m writing this review. I don’t understand why there is any issue with putting the ability to add a Planet Fitness pass to Wallet, it would make things so much quicker. All I’d need to do is double click my lock button to get in instead of having to unlock my phone, find the app, open it, and then navigate to the correct area of the app to get to a simple QR code that could very easily just be in Wallet. I’d love to see this feature implemented.
Club signup isn’t user friendly 1/5
By 3.14159 pi!
The clubs have moved to a touch-free signup process in light of the pandemic, which is great, but that means using the mobile app to sign up for a membership when you’re physically in the club.
During the sign-up process, backgrounding the application will result in clearing any data you’ve already entered. So if you don’t have your bank account and routing number memorized or written on a sticky note, good luck getting signed up from the app. Also, is it just me, or is requiring an actual bank account in addition to a credit card super shady?
Love the gym, but the app leaves a lot to be desired 1/5
Joined about 3 months ago. Super equipment, very clean, and never too crowded. Love the experience at the gym. Pros - it will track when I’ve checked into the gym - it will generate a QR that allows me to check in at the desk Cons - it wont display utilization of the PF black card amenities such as tanning booth, massage chairs, etc… - it wont record my activity without me manually entering the information - it doesn't interface with the Activity App on my iPhone (which will automatically record my activity) - the apple watch’s PF app functionality is worthless, doesn't work for check-in, and gives me a message to have my iPhone in close proximity. (I have a cellular enabled apple watch and would like to not have to carry my iPhone into the gym). I received the following response to this review. Really makes me wonder if the developer really knows what they are doing. There is a PF app that installs on my watch with the installation of the PF app on my iPhone.
Dear THOMAS, Planet Fitness Holdings, LLC responded to your review of Planet Fitness Workouts Planet Fitness Holdings, LLC "Thank you for sharing this with us! Currently, our app does not support third peripherals such as the Apple Watch. We thank you for the feedback as we continue to grow the PF mobile app! "
Great but needs work. 3/5
I understand that all locations are different, but you should still have the ability to track all of the possible machines that you have in your locations. Not having half of the exercise machines makes it very hard to accurately track your work out.
Bank routing numbers only?? 1/5
By Oh C'mon!!
I was on a prolong business trip. There are no franchises of the gyms I usually go to near me. A planet fitness was close by. Cool! I want to join and found out I couldn’t without providing my personal bank account routing numbers. I'm a member of 24 Hour Fitness, LA fitness, and Gold's Gym. (I joined when they were all giving pretty good deals!). They’ll allow me to pay with my credit card. there is no way I am providing my personal bank account information where there is an increased likelihood of it getting hacked.
Response to developer: I already talked to the folks at planet fitness. They are unwilling to accommodate. I am merely using this forum to inform the public this bad policy.
By Shamal ale
This app is definitely helpful if you’re newer at the gym or struggle with ideas for specific moves on more versatile equipment. It would be really cool if in the future it could be possible build a workout playlist or save a group of workouts together for different days somehow.
Be careful!!! 2/5
I thought I would be able to cancel my membership through the app or online just like how I started it in case I wasn't able to go to the gym... I ended up not being able to go so I tried canceling but the require you to go IN PERSON to cancel. Lost $50 before I was able to go in person and cancel without ever even getting to set foot on their premises. They do no refunds no matter what. All these fees... If you can start membership online you should be able to cancel online too! That's how they get you
You’re Not Getting My Checking Info 1/5
It is an incredibly shady business practice to expect me to give you a access to my checking account. I can’t believe so many people are OK with that.
Trash app 1/5
For a trash gym
Logging Out 1/5
Used to be useful now it keeps just logging me out
Good but not great 2/5
This app is decent but is missing a few things that could make it great. It already has a function where you can scan which equipment you’re using, as well as a function where you track your activity, but these don’t work together!! Think of how quick and useful it would be if I could scan a piece of equipment, the quickly input the weights used, number of reps, time, effort, distance, etc as relevant to the equipment. It would negate having to go to another app to do that. It also could then let you track your progress and goals over time. I really really hope they add this feature someday, otherwise I probably won’t use the app much except to scan in.
By Yo Boi 153
I love Fruit Punch Gatorade
Moreno Valley PF gym 5/5
Great staff special thanks to T & JackieI want to thank you two for keeping a rough situation easy for meThey definitely got the right PF managers here
Key tag doesn’t load on Apple Watch 1/5
Key tag doesn’t load on Apple Watch. The Planet Fitness icon just spins. Please correct!
It works fine, wish I could be added to the watch face for Apple Watch (would make using it frequently a lot more streamline). Getting to the scanner is also kind of annoying with all the stuff you gotta click though like can I just get to the scanner please? Lol other than that solid app. Again the biggest thing is like to see is being able to add it as a complication on the watch face rather than searching through for it.
Apple Watch App is Non Functional 2/5
I have tried over the past couple of days to get the PF Watch app to work to where I can check in with my watch and leave my phone at home. Everything in my workout is watch based. Music, exercise log, etc. but I still have to bring my phone because the Watch app will not load the key tag. “Please link your key tag in the mobile app to access this feature”. No intuitive way to do that and the PF staff at my gym are clueless about it. I get cookie cutter responses from tech support messages about squashing bugs but no update has happened since I’ve been trying. Have done uninstalls and installs, sign ins and sign outs multiple times. Please fix this!
What are the reviews talking about??? 1/5
By Blueberry Fathead
It’s like 3 clicks to check in, I don’t know what the 1 star reviews are about regarding that. I mean, its only use is that, but I’ve not struggled too much to check in, which is all the app is good for.
I rate planet fitness at a 1 though because they have no option to pay like a regular business with cash or card and require ridiculous nonsense like account and routing to sign up. The app works to check in, however, much worse problems are still existing.
Subscriptions and memberships are scams 1/5
No matter how many times they stress “9.95 a month” or 39.00 for the year, I’ll get billed 2 times a month for “fees” and “no type memberships” when I was told I was originally paying an annual fee, LOL. No wonder they can “afford” to keep there membership so low because they are ACTUALLY charging you triple every month. Make sure you bring your lawyer while signing up because it’s a scam for whatever you have. Waste of time and money for everyone.
Find another club 1/5
By FWS - 1
I canceled my membership when I found out they were not taking COVID precautions seriously. No response from local club.
It seems to me, that Planet Fitness Corporate should be answering and investigating all COVID related complaints. Instead they refer the customer back to the staff the caused the complaint to be filed.
Stopped working on my Apple Watch after update 1/5
After latest update it no longer works on Apple Watch (series 6) just won’t load
OK app 3/5
It could be better. The one thing that drives me nuts is messages cannot be deleted. They always come right back.
Always looking for creative ways to rip you off 1/5
Charge you to downgrade your account
Don’t waste your money here 1/5
By Zendai D.
Biggest rip off, if I was you I would support a local gym
Very slow. Hard to pull up your membership QR to check in with it. 😕
So far I just downloaded the app and it won’t make it past the opening screen before it closes itself.
Doesn’t do what I need 1/5
Accessing membership card when I need it is iffy - I keep screenshot of card for more reliable access. Crowd meter inaccurate and gives me same reading regardless of how many people at my location. Scan and learn - scan works but brings me to another app to download. Love my gym, don’t like their app.
Won’t open 1/5
And don’t tell me to go to the sidebar and submit a ticket because it does even get that far. Also don’t tell me to uninstall and reinstall. Tried that too.
Worst gym ever 1/5
By thanks for the fees
You should go to another gym if you want something real.