Stuck on loading screen 1/5
I am new and I have never been able to see the app, because it’s stuck on the loading screen. I have cleared my cache and my data. I am running over my internet I have checked this. I have uninstalled and reinstalled the app countless times, rebooted my phone. NOTHING has worked, it’s frustrating. I did install it on my iPad so I could get a picture of the membership. But this is ridiculous!
Awesome, but needs one change. 4/5
By Dross ;)
I’m a lifelong athlete, but a newbie to gyms. Planet Fitness has been a fantastic experience and has motivated me to continue my fitness journey, but the app could use a tweak.
My only complaint is that the Activity Tracker does not have the actual gym equipment and gym exercises listed, apart from cardio. For a perfect app and experience, I would appreciate if the developers would consider adding the machine workouts to the list of activities. This would create a more accurate “mins of exercise,” and would more accurately account for burned calories. Personally, I know that I would be much more motivated to work out and hit burned calorie goals if the app registered every available gym machine.
Overall, the app and gym experience are fantastic, but one change in the app would create a huge difference, and earn a perfect five star review.
Worthless App 1/5
This is the worst app on my phone. First it says “Loading, you deserve a second for yourself”, then after about 2 minutes of that, it says “Retrieving Membership” and just spins and spins until you get a “connection failure” message! But all my other apps are working fine. I finally just deleted the app, and next will be to cancel my membership since THATS THE ONLY WAY TO GO TO THE GYM since you took away the little cards!
Great gym but please fix app 4/5
App is very convenient to use. I wish the crowd meter would be more accurate to be honest. The app has like 9 out of 20 bars and I enter the gym and it’s jam packed. With almost every machine taken and someone waiting to get on a machine. It literally needs to be 2-3 bars out of 20 to be able to use the equipment more freely. Would give 5 star if the meter gets sorted.
Basic functions, needs a few upgrades 3/5
You should be able to “favorite” workout activities and update your daily gym visits much more efficiently than how this app is setup.
Having a “duplicate” function for gym visits would be so helpful. Many people do the same routines weekly, this would enable users to spend less time on the app.
By Jay Mclain
The app doesn’t work at all. When it did the app took forever to retrieve my membership. This issue makes check-in take longer for all of us
App to slow 1/5
I have the fastest internet speed ATT has, so joined again after Covid, this app won’t even let me sign in. It takes forever to try to log in!!
I have deleted the app more than 6 times to try to get it to speed up, also tried it at the Planet fitness gym on their Wi-Fi same issue.
This app does not work at all!!
negative notes on their members 1/5
By Shakiah Asquith
so they know how to treat you when you come in
Needs improvement 3/5
By fix royale idiots
The app and actual facilities are great for the price, there’s a very impressive amount of effort put into customer satisfaction however the billing process and customer service are very poor in my experience, over charging me, putting in incorrect information and telling me different things based on the location and employee. All I can say is I’m out a few hundred because of the extremely poor explanations and customer service, I hope they change I don’t want to restart my membership despite the great gym conditions.
Connection errors 1/5
For about 3weeks I have not been able to log into my account at all to set up personal training sessions. It continues to clock and then it gives me an error message to make sure I have a functioning connection to an internet. I do and it only happens to planet fitness app.
Doesn’t load 1/5
It’s been weeks. App will not load. Say’s retrieving membership then fails and says “no internet connection”. Clearly have internet connection and have used multiple Wi-Fi connections in my area proving all internet connections working but this app is failing. Uninstall and reinstall doesn’t provide resolution. Thumbs down PF app creators. This issue with your app has gone on for over a month. SMH
Connection Failure 1/5
By Exercise Planet Fitness
It’s has been more than 1 week and still have not been able to log into my app. Keeps saying Connection Failure
Doesn’t work 1/5
Have tried uninstalling/reinstalling, turning phone off/on, connecting/disconnecting internet nothing works whenever I open the app it says no internet connection. I can’t even access my digital key tag thing.
App won’t work. Says I don’t have an internet connection (I do)
Won’t load app 1/5
App literally won’t open and load. Keeps telling me oops
App quit working about 3 weeks ago and don’t know what to do. Ask worker at local Planet and they were no help. Frustrated!
Connection failure 1/5
By deb with dogs
I have deleted and reloaded this app 4 times. It will not open. All I get is a connection failure message telling me to connect to an internet. I have internet and every other app on my phone works. This app needs fixed!
It stopped working! 1/5
The app has stopped working in both Samsung 10+ and iPhone 13 Pro Max devices. It’s very frustrating. It’s been several weeks.
Mid fitness 1/5
Mid fitness L+ratio ryse athletic club better
Fails to connect to internet even with cellular/Wifi 1/5
By Wajid Ali Mohammed
The current version of this application needs bug fix. Though the mobile is connected to WiFi and have cellular mobile data the app as soon as it opens pops up a connection failure message.
This is my first time getting a gym membership and this has been a challenge. I have to go in at an earlier or later time when I want to get a chance at equipment I want to use, because when the crowd meter reads close to a quarter full, mostly every piece of equipment is being used. There are hardly any free weights except of dumbbells and a few bars. The floors are packet with equipment so there is just stationary workout available, unless you wanna get close and personal with onlookers. If I ever want to use any equipment I want, it’s usually at the mercy of how many people there are on the gym floor. Because of this experience I would think getting a rack of my own is my best option.
So I’ve deleted the app and reinstalled it and I’m still not able to get it. When I was able to access things it was great, but now I can’t even get in.
It’s good but it could be a lot better. I have to uninstall it and reinstall a lot of the time to get it to work
Love the app 5/5
So first I wanted to say that this app is great as an employee of PF this app is super easy to navigate And has all the information that you need right at your finger tips.
I do have two suggestions that I think would make the app easier to use.
1) have a way to check into the club via the mobile app I know there is remote check in but even for your home club make it so members can already be signed in before they get there. Skip the desk right to the fun :)
2) have an option to sign up for any amenities in the black card spa area on the app a lot of people don’t like the fact that they have to come up pick a time then we have to confirm it and tell them which number they have it would make it easier for everyone.
Other then that great app :)
When i open the app it stays at the loading screen and says an error occurred. I have been unable to scan my barcode in the gym due to this
App is super slow 2/5
By Riley Spiller
Slow and way too many clicks to be able to do anything useful. They also use it like an ad platform to sell you stuff.
Fix it 1/5
By lmk voudiykhxoyfoufoy
It won’t even let me in the app. it keeps giving me an internet error but my internet is perfectly fine
Cancellation Policy 1/5
If you can purchase a membership from the app you should be able to just as easily cancel it that way.
The cancellation policy is unbelievable.
And they already screw you out of next months membership fee anyway, so I don’t see why you can’t just cancel on the app.
Won’t open 1/5
I downloaded this 4 times. It won’t connect and open. It says to check my internet connection and my connection is just fine.
Not happy 2/5
By Still not working
Having a problem with the app … won’t open
Says check my internet connection. All other apps work fine so it’s not my connection..I have deleted and reinstalled it no help.
It didn’t work at the gym either.
The bad part is trying to get help.. all you get is questions that are all ready there none about my problem. Should have “support” that helps.
Watch app does not work on series 6 1/5
By Trey Watford
As a developer myself it pains me to write this but the watch app does not work at all and has not worked in over a year.
The mobile app is sufficient, but the watch app does not work at all on my Apple Watch series 6.It asks you to sign in on your mobile device then hit refresh but it never syncs the credentials from the mobile app.
If your code is open source let me know and I’ll see if I can submit a fix.
App not responding 1/5
Two weeks ago, the app stopped functioning properly. When I try to check in, it spins and spins and I get a connection error. Despite recent update no change in connection error. Tried to “report a problem” but it doesn’t address this problem.
It will not open anymore! 1/5
My APP will no longer work, and I cannot get any help to fix it. This is frustrating, I sent a message to the support staff, but they refer me to the local office, which has absolutely no idea how to fix the problem.
I have deleted the APP, reinstalled, shut off my phone, but nothing works!
It shows me a spinning symbol and says that I need this time to relax. But after several minutes it bombshells out!
The only thing that I can think that would affect it would be IOS 15.5 which I recently installed.
The people at Planet Fitness told to do a screenshot of my membership card when it finally opens, but that never happened.
I asked them if anyone else had this problem, but NO, they said that I was the only person with this problem!
I doubt that!
Customer Service is becoming Nonexistent!!
The app doesn’t even open 1/5
The app never work. I have to say my phone number to the staff to enter.
Not worth the money 1/5
The app is frustrating and not user friendly. The people counter that tells you how many people are in the gym is NOT ACCURATE. It’s only a guess at how many they think will be there… why sign in if you don’t keep track.
The gym has teenagers making out on the machines and the people working say it’s fine. I tried to work out after work all week last week, and can’t because it’s flooded with teenagers that sit on a machine and then watch Netflix instead of working out.
Won’t even open! I’ve uninstalled, reinstalled, turned off my phone, done all the things. It doesn’t work! I have to give my name every time I go into the gym.
Every time I try to sign in it says internet connection failure and I tried deleting and redownloading the app multiple times
Cannot open app 1/5
By Desiree Jiselle Pete
I have reset my phone network. Deleted app, uploaded app. I have asked as the gym for assistance and I will leave that statement there to be nice. I need help and no one bothers.
App not loading 1/5
For the past few days the app has not been loading. I cannot get my gym code to scan in. It’s saying I don’t have internet connection when I do. The app was ok before but now it doesn’t even function.
It’s Not letting me go into the app everytime it says something about my connection
By angry 1919
Hardly ever works!!
App stopped loading 1/5
The app was working until Tuesday. It stopped loading. I have uninstalled the app and reinstalled but it still will not load. I have restarted my iPhone and no luck. I am using a fiber Wi-Fi connection and it just says it is loading.
Slow and frustrating 1/5
Sometimes the app takes 10 minutes to load the check in, even on WiFi, super frustrating just waiting at the counter with four/five people just standing there.
Worst App 1/5
I tried for three days to get this app to work. It took a whole day to go from putting in my email to letting me put in my password… it’s three days and it’s still won’t move past.. putting my password in.
Update . I received a message to uninstall then reinstall connecting to WiFi. My response is. I have tried that multiple times already and it picks up right where it left off.. still saying retrieving information. My daughter also downloaded the app and is experiencing the same exact problem. This app does NOT work.
I am no stranger to understanding how to reboot an app. So the next time you suggest a quick fix make sure it works. I’ve read others with the same problem.
Won’t connect! 1/5
For about the last month or so it won’t allow me to connect to the app. Used to work ok but now it won’t allow me to connect, I have deleted the app changed accounts.
I can’t create an account for some reason, it’s keeps on saying error. I’ve tried multiple times, re downloaded the app, still error and Y’all say you fixed the issue?
Update screwed up app loading 1/5
Since update my app is stuck in loading on and on and on. I’ve closed and reopened several times. Deleted app and downloaded just now and it still is stuck. Help!! Loved the app I used for years till now.
doesn’t work 1/5
I recently obtained a teen summer membership and downloaded the app to reap the benefits. well looks like that won’t be happening because despite several attempts to set up a password for login on the app, every try leads to an error screen that says something along the lines of “oops we had a little trouble setting up your password please try again later” ive even tried i downloading and redownloading the app.
Log in wont work 1/5
To log in it doesn’t work.