cannot add membership card to apple wallet 3/5
By ApplePayForever
chuze fitness automatically shows up whenever i am near one of its gyms. why can’t pf do the same? also having to keep seeing that covid notice every time is annoying even though i have already accepted the risks and terms
One bad Tomato 3/5
By LoneProton
Last week of March 2021. (11:30+pm), I came in that late night, scan my membership card and hear it ring. A shaved head-black molato, about 5’6”high called me back, and said that they don’t accept the card anymore, and it did not register. They only accept cell phone’s PF app now. And that I have to comeback and use it. I remember telling him that I have been using the card ever since Naperville branch is the only PF around. He said “we do not accept the card anymore.” I was surprised and said, oh, is that so.” I also remember mentioning to him that I just use it three nights ago. I went back to my car, and get my cell phone. I did a few routine exercise, and went home earlier than usual. May I say, at this point, that I also have many black friends and had a beautiful light skin black girl friend in the past.
A week later, about 3:45pm, I decided to do my exercise earlier and also avoiding seeing the same guy. Equip with my membership card and iPhone. Before I scan, I asked the pretty staff if I can still use the card. And she said of course. I was appalled, short of telling her about the hassle that guy the other night have put me though. Just because he feels like doing it. An hour and a half later, after I finished doing my exercises, passing by the front desk, I asked one of the nice staff the name of the guy I described above and is he the manager. After recalling a few seconds who I’m talking about, he told me his name, he works on the 3rd shift and he is just one of the staff just like them. I realized I’ve been played, or worse, a victim of hate. The lesson here is, one bad tomato in a basket can make the whole basket rotten.
5 cent masks for a dollar now 1/5
By Don Chaote
That was the final straw. Been going every day now and I forgot my mask, now they want to charge a dollar for masks. Went to the other location and they just gave me one without me asking. Stop charging for masks. Goodbye PF.
App not sending email verification 1/5
By hikergirlie
I just downloaded the app and created an account but the verification does not go to my email. The email address is correct, and it did not go to spam. Help!?!
Can’t get past the sign up page 1/5
By Mony Ortiz.
I tried creating an account but the verification email was never sent to my email, there is no way to send the verification again. I tried reaching out but seems like they have no interest in fixing the problem.
Takes too long to sign up 2/5
By X-M3N92
I’m still trying to get my account going but the process is taking too long to send to your email and you don’t get anything for more than 30 minutes. Me and 10 other customers were doing this process at the gym signing in because they asked us for a bar code. But all 11 of us couldn’t get the emails to work. Please fix this
Can’t verify account 1/5
By Runt21
Never got an email- tried two different accounts. Still nothing. When I re-tried- it says “theres already an account “
If I try to login it says “you need to verify your account first”
Working Out While In 5/5
By JAA1018
I cannot say enough good things about the workout videos on this App. When COVID19 caused my Planet Fitness to close, I was lost until I discovered these videos. With them, I have been able to maintain a fitness routine and even make progress. Adding the PF+ workouts has provided so many more workout options. Now, that I’m fully vaccinated, I plan to head back to the gym with the added support of this app.
Warning. 1/5
By Derek20LA
The fact that Planet Fitness does not accept credit or debit cards, and only ACH transfers direct from your bank account should be a huge warning sign.
Money will be randomly withdrawn from your checking account, and getting it back will be a huge fight.
Cancellation 1/5
By Karacak
I tried to cancel my membership and i called them 2 months before renewing. They gave me a date. When the time was to cancel my membership i went there and they told me that i have to pay $58 cancellation fee which there wasn’t something like that when I started it. Because they told me there won’t be any cancellation fee. Anyway i just paid them to get rid of this place.
Could be a way better app. 3/5
By D. Merritt
I love being able to check in with my phone!
I like that you can scan the barcodes on the side of each machine. What could be better is when you scan the barcode it would bring you too a workout log for that machine you scan that you could add reps, how much weight and sets you can add in after you use that machine. That would be awesome!!!
Needs to have actual gym options 3/5
By ultralowsulfur
This app is Necessary and has a lot of great features however, you can’t log the actual equipment used at the gym. The options they give you are activities that aren’t even at the gym, like football. I think since it already has a scanner, just let me use the scanner to log my workouts instead of just showing me how to use the equipment, which is useful.
Terrible app 1/5
By amazinglife83
This app will not allow me to delete from my phone, and nobody in tech support or in any gym can figure out how to permanently delete the app from my phone. It is taking up too much space on my Apple Watch and is non-removable or deletable. Zero stars
Won’t always connect 3/5
By Blondelilbunny
On my Apple Watch it will tell me to log into my app on my phone. I will but it never syncs. Other than that it’s great as I only use it for my key.
It’s Planet Fitness 3/5
By peregrinesharkie
That’s about all you can say. I ended my membership due to their lax/ strict mask mandate. Lax with some people and strict with others. Not to mention some extremely strange behavior from some members (not PF’s fault). I can take a walk in the park for free and without a mask.
Error Password 1/5
By Otta Kay
I know my password is right but I keep getting that it’s wrong but I can sign in online just not on app! Whenever I try resetting I get another error sayings it’s expired but I just got this account a month ago
Slow and useless most of the time 1/5
By johnpfeif42
Takes at a minute to load, IF it loads. Worked fine ONCE. Not I get “retrieving membership” for about a minute, followed by “connection failure” about 90% of the time. Back to signing in manually at the gym. The only way this app will work for me is by deleting it. JUNK.
Would’ve given 5 stars, But 3/5
By Disappoonted in Noom
I really like the app and I loved it before this upgrade now I cannot find the filter to filter exercises I have tried every option it’s extremely frustrating because that was very helpful to me developers please fix this
Languages 5/5
By rrandy_25
You should introduce different languages in the app, like Spanish
Convenient but... 4/5
By Trying 2b fit
I like that I can sign in with this app, and I appreciate the live workouts for days I can’t go to the gym. But it would be waaay better and more useful if I could track my in-gym workouts.
Maybe I can and I haven’t figured out how, but that itself suggests functionality is a little clunky.
Horrible Gym. 1/5
By ooooofnskab
After I deactivated my account, they continued to charge me for the next two months. I confronted them about this, and filed a refund. My account was deactivated and they still charged me. They rejected my request. Horrible service.
Apple Watch App Useless 1/5
By WXnifpB
The only thing the Planet Fitness Apple Watch app does is display your key tag, but in order to do that you have to open the Planet Fitness iPhone app first. If you have to open the app on your phone just to use the app on your watch, you may as well just use the app on your phone - there’s no point using the watch app. It doesn’t add any value, only inconvenience.
Awful company 1/5
By Shane198634
Ever since I signed up with this gym I’ve had issue accessing their website despite having my log in info saved to my keychain in my phone. I don’t know why you can’t make changes to your account right on the app such as membership, address & payment. PF has been no help in resolving this matter in over a year besides telling me to reset my password which I’ve done. Works one time and then back to it being incorrect.
😕 2/5
By maczombieOG
Why no apple wallet support? 99% of people use this app solely for they QR code. Dumb.
Awful thieves 1/5
By Kennysale
Awful company and awful app. Virtually impossible to retrieve your information and attempt to cancel a membership. I had to call my bank and block all their charges and report them to the BBB.
I successfully cancelled my memebership, received confirmation through my email and they still kept trying to charge me for the next three months. I filed a fraud report.
After my bank blocked their charges, they started trying to charge my secondary card. Stay away from these evil people.
Can you please.. 4/5
By kaydmic
Link the app to automatically “check you in” when you scan in at your gym? I forget to do it manually.
PF+ Is supposed to be included with Black Card 1/5
By CA-CarWheel
Premium Digital content is included per the contract "...your membership includes access to Planet Fitness’s premium digital content, including a PF+ Subscription on the Planet Fitness mobile app during your membership". Why is the company charging PF Black Card members an additional $5.99 for access? Isn’t this a breach of contract??
No training 2/5
By frickinicknames
So PF has no personal trainers due to COVID and yet they still want you to pay an extra $6 a month to get PF+ on the app to do live classes in the morning. These should be FREE when there are no trainers in the gym.
Apple Watch 4/5
By Haku1071
Love that this is on the watch so I can leave my iPhone. However it needs to stop disconnecting. It’s my watch and no one is going to go to PF with my watch plus it is password protected. If you claim it’s for my protection, then put a pass code so I don't have to keep running back for my iPhone. It’s inconvenient and annoying. Great app otherwise. Thank You!
Stop being grimey and let me cancel my membership 1/5
By FranksToeKnife
It’s like jumping through hoops trying to cancel my membership.... I lost the amount of weight I needed and now I am no longer going because I don’t need it anymore and they make it difficult to just cancel your membership. My job is a workout itself being manual labor and on my feet for 12 hours a day. Put the option to cancel on the app
*2/5 stars for developers attention* 2/5
By nicktakeiteasy
The iOS app is great and works well, but the watch app that corresponds is not the best. With Covid and face mask, along with the removal of physical key tags, it make it difficult to open phone and login app and get barcode. It would be good to be able to pull up a watch or even allowing for Apple wallet integration so that a pass can show up when double clicking the power button. The current watch app requires opening the iOS app to work- defeating the purpose of having the watch app in the first place.
Slow app 2/5
By Ron Dobbs
Loads very slow. Couldn’t use to check in.
Horrible 1/5
By amesguy
The app just states it’s “retrieving membership” for five minutes. It crashes later. It never works.
Have able to add the member to apple wallet 4/5
By Dopeeric
Hey I love this app but you guys should consider having the app in the settings to add it to apple wallet it’s whole lot easier than going to the app and finding the barcode. 99% most apps on iOS have this feature.
Thank you
Boooo 2/5
By gffgjdhh
It just kept on say to verify my password after verifying it a few 100 times I gave up
No body 1/5
By Zoelogical
Wants ur dumb ap
Long lines and too much time to load 1/5
By econtc
Horrible app and idea. Now it takes longer to sign in. App takes long to load and there are to many clicks until you hit the card code to be scanned. Also, if you have a black card and need to bring a guest is at least a 10 min process... Everyday my gym has a line now Because people are updating or typing new guests. This is definitely the least method to prevent covid infection.
Slow 1/5
By Miller204
This app moves so slowly. It took me 8 minutes just to access my membership. Something needs to be fixed.
Useless 1/5
By Jrex8716
Latest update make app nonfunctional
Glitchy 3/5
By STERRYODJ
This app is glitchy and only needs to be 2 things
Check in
Crowd meter
That
Is
It
Just stop
Never works 1/5
By Megxxx96
This app never works every time you open it it takes forever and logs you out all the time
Worthless junk 1/5
By Kylan Bowden
I work at a planet fitness and have to deal with this app all day. It is an abomination and I cannot comprehend how a $7 billion dollar company could produce such a buggy, non-functioning app. Pathetic.
Please Make An Option to Save the Exercise Tutorials! 3/5
By schmi346
There used to be an option to sort the equipment and exercise tutorials by specifications, equipment, body area, etc. Now you can only search by key word. It would be fabulous if you could bring the old way back.
Additionally, the information and video loops used to describe the moves/tutorials are so great, HOWEVER it is extremely annoying that there is no option to save the moves into a “Favorites” or “My Workout” folder! I’ve resorted to taking screen shots and looking at my photos to build my workout every day. If you could make this an option on the next update, it would make my day!
Please fix this 3/5
By JohndiiTheFab
I would give a five but first fix some of your video when you search which exercise you want to learn because some don't show.
PF 1/5
By Lee Ghandi-Nuts
This place is bad because there’s only 4 benches and they don’t care about covid
Fix Apple Watch App 2/5
By J Q V
I mainly only use this app for checking in and seeing how crowded the gym is. For those cases, it works great but the Apple Watch companion app is frustrating so I have to dock points.
On paper, it should let me check in without whipping out my phone but I’m repeatedly getting a “Connection expired” error - forcing me to use my phone anyways. I’ve also encountered another weird problem where it doesn’t recognize the orientation of my watch and flips the display upside down.
I was willing to cut some slack because the Watch app is new-ish but please dedicate your team to squashing these bugs.
The App needs to have what I do in the Gym 3/5
By Widly Castillo
It’d be very good if the App would have more activities into the Journey section, but not sports but every machine we use and calories burned. For example Abs. That would give us a complete information about the complete journey in the gym and the calories burned.
Needs more integration with iOS 1/5
By Nieko_dello
A popular of gym as planet fitness is I expect them to have more dedication providing a better app for its users. The app tends to lag and sometimes fails to load things. I’d also like to see more work done on the watch app, as well as ability to add the membership card to Apple wallet, more integration with Apple health is good to track exercise both in the app and the health app.
Apple Wallet Please & TY 3/5
By kxsantos
I give it a 5 Star once it can be implemented to Apple Wallet.
