Cool app 4/5
I like the app it is very useful to me
Don’t like the workout tracker 2/5
Other than being able to pull your barcode up on your phone this app is pretty useless. You can’t track your exercises other than treadmill or bike. I wanna go in and see that Tuesday I did leg day and did these exercises at this weight and this many reps but that isn’t an option. And what is up with the exercise list? Why would I select baseball or swimming while at planet fitness. That is not an option at your facilities but there are so many other exercises not represented that we can do 😑 I’m just confused
Literally the worst app I have ever used changed to a new gym in a different state and it won’t let me app my new card to the app and there’s no way to fix it. Not user friendly at all thank god the locations are better ran than this app.
App doesn’t work 1/5
I’ve been a Planet Fitness member with my wife in good standing for years. After downloading app and trying to create an account, I get an “unable to locate you” message. No time to fool with an app that obviously doesn’t work correctly.
Club GOOD! App BAD!. 1/5
I really enjoy everything planet fitness has to offer, except their app. It hasn’t been updated in over a year and it shows. It’d be great if they could optimize it for newer iPhones and streamline the UI and overall experience.
Review of the app not the gym. 2/5
The gym is great.
Why would people review planet fitness they physical gym on here? This is a forum to review the app. (Insert eye roll)
The app still doesn’t support the right aspect ratio for new phones. It doesn’t work with apple wallet and it crashes often. The gym is great! The app represents the gym poorly.
Great to book Training Appointments 4/5
I love how you can easily book a workout session through the app. I do wish it looked more up to date since I have a iPhone XR and it doesn’t fit the entire screen. That’s only a small thing though... otherwise the app is perfect!
Never worked 1/5
This app has never worked. It won’t accept my member Information and the folks at my gym say it does this all the time.
Connected Apps 2/5
It has a list of apps to connect too but doesn’t offer one of the biggest being the Apple Watch, you have to link your watch to health then from health to MyFitnessPal then MyFitnessPal to planet fitness app, this is a massive missed opportunity here.
App doesn’t work at all 1/5
Freezes every time I try to select my club and create an account. No way to contact support either.
Can’t log in!!!!! 1/5
I was excited to download and use the app but turns out it doesn’t even work..I have a iPhone 8 Plus...
Need Check-in barcode in Apple wallet 4/5
Please give us a feature to let us add the check-in barcode in apple wallet. Would make it faster and easier to open at the counter! Thanks -N
App won’t take my information 1/5
Terrible app...wanted to store my black pass number because the numbers are very small. Like very small.
Technology should not be this difficult.
If I could give it a zero I would of.
Love the app 4/5
By Personal maid service
Being able to record my workouts let me see if I’m slacking on my goals. It adds how many miles I’ve ran in a weeks or months time. Also how many calories burned. Real helpful for reaching your goals
PLEASE UPDATE 1/5
There is nothing worse than having a app thats made for and iphone 5. Years later a majority of users have phones much bigger than the app is made for and it completely ruins the experience. Update the app to be compatible for all iphones. This is a active working company pulling in plenty of revenue but cant pay a person to fix their app (which they advertise). A good app thats absolutely horrible.
Great App and Great Fitness Club 5/5
Totally impressed with the equipment and the staff at Planet Fitness in Avon, OH. All the staff is very friendly and will answer any questions I have. Kevin M, the trainer is very knowledgeable on what types of exercises would be best for each person he meets. He has a great attitude and has given me so many good tips about the equipment. The Design Your Own Program is another added benefit which allows Kevin to customize the workout to your own goals. I didn’t know what to expect when I signed up. So glad I did now!
The app (using iPhone) not only stores your card so you don’t have to carry it with you, but it makes it very easy to see and schedule all the classes available. An added benefit is that it lets you put the class in your calendar after signing up. It’s also nice to check your schedule later to see what you have signed up to take.
Update please 1/5
By Usama N Chaudhry
kindly update the app for iphone x and add support for apple watch series 4 and activity app thanks
Great place for beginners but they need more variety of machines
No updates in over a year? 1/5
What is wrong with you developers? This app has not been updated in over a year? Seriously? It still has the look associated with iPhone 4 and I’m on an iPhone X! WAKE UP AND DO SOMETHING ABOUT THIS!!
So bad. Can’t log in. 1/5
I use the app a few times a year when I travel so I don’t have to carry my key tag with me. Every single time I’m away from my home location, the app won’t recognize my log in and requires that I set up a “new account”. Every single time. It says it doesn’t recognize my email. Incredibly frustrating. The point of the app for me is convenience which is sorely lacking. When I try to set up a new account, the app freezes when I am asked to set my home location. Why so many problems? C’mon Planet Fitness. Think through these issues thoroughly before you develop and release an app.
Iphone XS Max Support 2/5
It would be nice if the app would be updated to fit the screen on the iphone xs max.
By dr ship
Place is legit ! Great value for all the options on fitness and well being! Staff always accommodating and facilities always clean. I would recommend pf to everybody regardless of age or fitness level.
Keeps crashing 3/5
By big chillin 1000
Almost every time that I try to click on a location in on the map it exits me out of the app completely and have to try again. Usually works the second or third time. Hope that it gets updated soon. I use the app all the time to plan my trips around the USA. I am a truck driver and try to make it every day. Also would like to see future locations to have a different icon.
Just needs one little tweak 4/5
Hey dev team: Can you make it so that the phone screen brightness goes up to 100% (temporarily) when the user pulls up the digital barcode feature to check in at a club? The attendants usually have a pretty hard time getting their barcode reader hardware to scan properly, if otherwise. Thank you very much
No wallet app access... 4/5
My only complaint is that there’s no way to add my club barcode to my wallet app for easy access without opening the app. If that could be added to a future update that would be fantastic.
Unable to register 1/5
When I try to register using my barcode and correct information it always says it’s “unable” to find me
I just joined for the student membership, a staff member recommended the app to see the features. I downloaded it and use it every time I’m in the gym! Definitely recommend if you hold a membership! Love the judgement free zone!!💪
This desperately needs an update 1/5
No Apple Pay for memberships, no autofill for entering your data, no wallet pass for easy entry with your phone, no support for iPhone X. It’s ridiculously outdated.
App really need to be updated 1/5
Feel like I’m browsing on an IPhone 4. Please update!
This app is amazing, it’s so easy to use, and loads fast. The workout capture is awesome as well. I would like to the ability to add my gym tag to my Apple Wallet. Other then that.., Its quality!
Great App, Great Gym 4/5
This app is helpful in tracking your workout history, calculating calories burned, and a bunch of other things. The workout videos are also great!!
Needs some work 2/5
By ken steele the original
Someone else has the app and they can use it to scan if they don’t have their card it it doesn’t show up on mine. I don’t know why.
Unable to sign in 1/5
The credentials that are required to sign in are different from the ones required to sign in through a web browser.
Planet fitness 5/5
I like going. Works around my schedule. I love that tanning is included. And i like tracking workouts and reward points on the app.
Browser wrapper with potential 3/5
Give users the option of keeping copies of pictures submitted to record a workout. Enabling access to the camera roll can't be too difficult. That way there is a backup one could enter manually, the app already has that functionality
I've submitted a number of crisp beautiful pictures, and received an automated response saying it's unreadable
Workout App 5/5
Cool app! Helps me keep track of my work outs!
Update app 1/5
You need to update your app to optimize for iPhone X. It’s kinda ridiculous that iPhone X has been out almost 2 years and still not optimized for this screen.
How do I see my workouts on the app?
But the gym is fabulous
Needs update 1/5
App not optimized for iPhone X devices, would love to see 3D Touch shortcut support as well. Will change review to 5star once optimized for iPhone X devices.
Update needed 1/5
By Allen like Jay Chou
Need to update the app. Last update is one year ago. It does not work with full screen and I cannot log in.
Love the gym, hate the app 1/5
I have sent so many emails to support about the poor quality of the app and to date have only received one reply. The app is EXTREMELY buggy, at least on the iPhone X, half of the features either don’t work at all or cause the app to freeze and crash. It also appears that the app hasn’t been optimized for the iPhone X either. Seems that PF advertises what feels like a very old and worn out app that barely even functions, which is sad. There is so much potential for the app. If you are looking for an app that will actually work for you, I suggest looking elsewhere. PF’s app development team isn’t interested in providing a useable product.
Useful, but needs an update 4/5
By Donkey squeezer
It’s a very useful app but it hasn’t been updated for the new iPhones.
Great workout spot and convenient
Service is always a plus
PF 360 4/5
The app needs to be updated to include the PF 360 circuit workouts.
Frozen App - doesn’t work 1/5
By Eden 33
Crap. Get caught in a loop where it’s asking me to create an account even though I already have one. Then freezes and won’t let me do anything.
Just Saying.... 2/5
Great gym....Sorry app!!
Great way to schedule your workouts and get tips!
Complete CRAP! 1/5
The app constantly crashes or freezes. This is the worse excuse for an exercise app ever! PF get it together! You’re embarrassing yourselves!
Beware of the contracts fees when you move out! 1/5
I did workout at planet fitness for more than an year. It was all good until I had to move from NJ South Plainfield to NC. My home PF did some mistake to transfer me to new location and cancelled the membership, while asking me to take new membership. I wasn’t aware of the cancellation fee for having a black card. I ended up paying $58 for cancellation and just a week before that they charged the annual maintenance also, so basically ended up paying~ $110 as a moving cost to them due to their mistake. When I argued to correct their mistake to revert cancellation, instead of trying to correct, I was threatened to call the security. F**k B**t**ds. Manager/Team Lead, Mr Sabastien to be blamed for being so unprofessional. Big No to PF ever! I got better gym in NC and workout results are also turning out very well.