Exceptional Service 5/5
I have been a member of Planet Fitness Since Jan 2018. Prior to joining, I had been a member of Gold’s Gym for several years.
There is no comparison. The equipment is better and the overall environment is outstanding. You don’t hear the loud talking, clunking if machines and people tying up machines while talking on their cell phones.
I have been to many gyms, but this is by far the cleanest. I love the classes and the staff is so friendly and accommodating.
Keep up the good work!
Apple Watch 4/5
By Fairy Angel
You should have it so that it works with my Apple Watch. You have the other activity watches, so it doesn’t make sense why network for the Apple Watch. Or am I wrong?
Optimization Needed 2/5
The app looks good, and seems to be useful at Planet Fitness, however, the formatting for the iPhone X seems off, as though I’m missing some of the bottom of the app.
Still not fixed 1/5
Logging in still is not fixed. Read the previous one star reviews, my complaint is the same.
Update your app 1/5
By Jeramie Swarts
Update your app! Make it work with iPhone X
Needs iPhone update 3/5
Functionality is fine. Needs updated to fit newer iPhone screens.
Update your app 1/5
Update your app it’s been 11 months and it no longer works well. The app still runs in compatibility mode for 5S resolution and crashed in iOS 12.
This app is horrible. Can’t log in with website credentials. You have to create new account for the app. When the create new account button is clicked the app freezes and that’s that. Pretty much useless. It’s funny how the button to sign up for a membership works perfectly.
Hits the basics 4/5
I installed this app so I wouldn’t need to have a stupid plastic barcode on my keychain and am eternally grateful to be rid of it. The ability to add the barcode to Apple Wallet would be awesome, and perhaps another update after 11 months to fit newer screen sizes. Those are minor suggestions but overall the app is great!
Love the PF App 5/5
Love the app, I really enjoy seeing which classes will be offered that day and being able to sign up right from the app. I wish you could sign up more than 24 hours in advance, but other than that, I LOVE IT!
App is terrible- really purple font 1/5
The app is very buggy. Also when trying to enter info why is everything a purple font. It makes what you are typing very hard to read. Not like the payment worked anyway.
Easy to use and always has it handy
haven’t even been able to use it :( 1/5
the app won’t let me use it and crashes/freezes on me trying to sign up as an existing member
Doesn’t work 1/5
Can’t even use the phone to sign in. No barcode available. Not ready for prime time.
By puppet nonsense
Can’t go into the club because I lost the stupid keycard. Can’t login to the app without keycard?!?! What?! How in the F is that possible?!
Not available in Montgomery AL 1/5
Apps looks cool, tons of things you can see and do but not all locations are available.
In Montgomery, AL this doesn’t work, the location doesn’t even appear, so it’s not available to all customers
Only good for checking in 3/5
I have submitted very clear pics of the workouts on snap a workout using the pic and they comeback as unreadable. Another layer of analysis of those pics before being considered as unusable would be great.
I will keep trying because if it works correctly, it will be a good way to stay motivated.
Easy to use and makes it so we can concentrate on our work out experience.
Not bad but I want iPhoneX support 3/5
By Chris Alexandrescu
It’s decent I just wish they could keep the app up to date. For example IPhone X has been out for while now and there are a large amount people with the phone so why does the app not look like it’s compatible with new phones.
Doesn’t work 1/5
Joined Planet Fitness and was excited to start using this app. Entered all the correct info to set up app account and it can’t find me in the system. That’s funny, because I’m in the system at my home PF gym. Bummer.
I’m all about holding myself accountable with my workouts as well as seeing my progress! This app allows me to do both. 10/10 would recommend.
Rating for app not gym 1/5
I’ve attempted 5 time to register with 🚫 luck. I’ve deleted the app and reinstalled. Please fix ASAP I’d love to use the app if it worked
App works on. Need to make it compatible with three apple watch. Would be nice to not have to carry my iPhone into the gym with me.
Great app 5/5
It’s easy and convenient.
I’m not understanding why the app uses the same algorithm for each individual workout. Weightlifting and running have nothing in common so why calculate distance when you’re lifting weights?
Love this place 5/5
By pf newbee
Thanks planet fitness! I am a new member and love it! The Hydro massage is fabulous! You have all the equipment I used at the big place, but not so crazy!
Optimization for iPhone X and higher devices 4/5
By Deez Fuxquin Nats
Amazing application, everything is super; just wish that the application could fill my whole screen kinda like how Samsung does with everything they do #shade come on y’all get with it.
Good Gym; Buggy App 2/5
I need to change my debit, but you won’t let me. I click on “email my user agreement,” type my email in, but the button doesn’t light up for me to submit my address. This is an issue with basic functionality. Come on, guys! Test your apps, first!
Works well 4/5
I like this app because it fits the gym. It doesn’t fit every gym, nor ever kind of training. It fits the judgement free zone, mostly machine gym and the kind of lifting that goes on there. It has videos built in to explain things. It lets you log and record your progress. You can take a picture of the elliptical, treadmill, or bike screen and it will log the numbers for you. You can post your workouts to social media and link it to a variety of other apps. Post a picture to their success stories section and you might win a TV. I have my membership card linked to it, so it scans from the app and I don’t have to carry the card. This is handy for everything from buying a drink to reserving a massage chair.
The reason I gave it 4 stars was Planet Fitness’s 30 Minute Express workout. I like the workout. The app has videos for all of it. The app won’t log the workout. You can select “yard work” as an exercise, but you can’t select Planet Fitness’s proprietary workout on their app. That’s just annoying.
Awesome app 5/5
I love that I don’t have to type in my exercise for the day. It does it for me
Great place to work out!! 5/5
By Sarah Nicky
Planet Fitness is truly the greatest gym Ive ever been to. Staff is always very friendly and helpful. I’ve been a member for a little over a year and I’ll be happily returning for awhile I’m sure 👍💪
Can we please get iPhone X support 3/5
It's been a long time to go without iPhone X support. I love the app but it would make it so much better if it fit the phone better.
Work out 5/5
Love this place 5/5
By Reymundo A
Planet Fitness has helped me maintain my weight.
What an approvement 5/5
As a past member years ago, I recently joined again and found the Casselberry Fl location upgraded the equipment. I did miss getting the free shirt when I joined. Lol.
The hydro massage beds and massage chairs after/before a work out is so necessary for me as I get older. Trust me, spend the extra 10.00 a month to get the black card. It’s so worth it!
Now to the fantastic bright and beautiful app. So many great features and very user friendly. Thank you PF for listening to the customers.
The only criticism, it takes awhile for your snap shot work outs to appear in the app. So manually is the way to go for me for now, but I had to dig deep for that one.
You can’t find a better value for your money!
Needs support for new phones 3/5
By Jared Flitt
Great app, but needs support for new screen sizes. Thanks!!
NEEDS APPLE WATCH VERSION 5/5
Cleaner than other fitness clubs for sure. Love the decor. Comfortable, welcoming atmosphere; good job so far.
I love the app I use it everyday as I also go to the gym everyday for 1 to 2 hours. I’m 60 and used to weigh 270 smoked 2 packs of cigs a day for 45 years ate all junk food and drank 2 cases of beer a week. Started slow on treadmill maybe 30 minutes at no incline and after a few months I’m doing an hour at an average of an 8 incline plus a full strength program. I only eat veggies, fruits fish and some chicken no smoking or drinking and my weight is down to 215 what a difference 4 months can make.
Enjoying the Planet 4/5
I get enjoyment at PF by being able to work together in a space with so many others who are trying to manage their fitness. The environment is nice because I can watch a game, read about current news, listen to my own music, or just read the Bible on my phone while exercising my heart and other muscles!
Need Apple Watch App 2/5
By Jennifer from Russellville
All I use the app for is to scan my barcode. Really wish there was an Apple Watch App that I can just simply scan my membership card. Love the gym though! Just needs better technology for the app.
First timer 5/5
This is my first time using the app but so far so good I like it alot will definitely help me keep track of my workouts!!!
Nice app. 4/5
Nice app. But really need to add I watch option.
Login not working 1/5
Unable to log in and no email ever sends when I choose reset password. Login is working just fine on the website so this is an issue with the app. Others are having the same issue. This is quite an annoyance because I don’t want to have to carry around keys to get into the gym.
App doesn’t even work 1/5
I just started going to planet fitness again and was excited they had an app so that I could track my progress. The app doesn’t even work 😒 I try creating a new account and it says they can not locate me in the system. I tried uninstalling and re installing and it still doesn’t work.
Camera for bar code reader does not work. I’ve sign up and received confirmation email, however I now can’t log into the app. What a mess.
Terrible app 1/5
This app look cheap and the graphics are disappointing. There should be some investment in the app look and support for newer phones as well as old.
CANT EVEN SIGN-IN 1/5
By Girl Just Trying
Everytime I sign In. It says I can’t use scan my barcode or when I try to sign in . It keeps saying my password is wrong .
Nice place for fitness 5/5