A Life Saver 5/5
I work 8:30-5 Monday to Friday, so getting to the doctor is difficult. I called my doctor earlier today to ask what medications they’d recommend over the counter for a UTI. Not only was the receptionist extremely rude, but no one there had time to answer my questions or even just call me back! I downloaded the Planned Parenthood app, answered a few questions and had an extremely easy and quick transaction with them and I was provided the medication and information I needed, all within a half hour. Dealing with a UTI is bad enough, having a doctor’s office that doesn’t care is even worse. Thank you for being there Planned Parenthood, you’re a life saver!
I love that I can get my birth control delivered to my home. I hate that no matter the circumstances this application crashes to often.
This app is amazing! 5/5
I don’t normally write reviews but for this app I had to. I had a uti and I knew my isurance wouldn’t cover a trip to urgent care. This app saved me time and money. The prescription was sent to my pharmacy within an hour and the whole thing only cost me $28! Thank you so much!
I knew I had a UTI right away and couldn’t believe how easy this process was. I was contacted so quickly and had a prescription ready for pickup within a few hours.
This app is AMAZING. I am so so beyond impressed with the quickness of response and ease of use. Everyone should have this app. I’ve never had such a quick and painless experience getting a refill of my birth control pills. It’s normally a weeks worth of phone tag with my doctor and being held up throwing me off of my pill schedule. I highly recommend this app. Thanks PPH!!!!
Needed birth control before a trip and got it within the same day i downloaded the app! Filled out the info and talked with my physician who was super helpful! Quick, easy, & convenient!
Amazing app, amazing organization 5/5
By Tx PP User
I used this while I had a gap in insurance and got a UTI. Within 2 hours, I had a prescription for antibiotics at my drugstore for $15. The antibiotics cured the infection and cost $4. This service probably saved me $60, at least. Strongly recommend to anyone whose local planned parenthood office is always busy if you need one of these routine things. This is legit, and I trust planned parenthood with my medical information far more than other organizations.
Iv never been so grateful for an app 5/5
I was in pain at work and needed relief fast. This app not only gave that to me but also let me avoid the awkward doctors visit and saved so much time. Within 10 minutes of submitting my symptoms, a provider responded and sent my prescription to the pharmacy. I was worried at first because I’m highly allergic to the antibiotics usually used to treat UTI’s and was worried that without talking face to face this would be overlooked, but I had nothing to worry about. I got the right medication and everything was taken care of. Best of all it was only $20. I could not be happier for this service and HIGHLY recommend for anyone to use this service.
Love Planned Parenthood! 5/5
Love this app and Planned Parenthood with all of my heart, it’s never a hassle with them like it is with my OBGYN and I know that with PP I will always be taken care of ❤️
Extremely helpful 5/5
This app was SO helpful! I got my birth control prescription in 3 days and Isabel who helped me was extremely helpful and sweet. I wish more people knew about this app because it seriously is so easy to use.
The new update is terrible 1/5
For at least 3 days every time I tried to open the app it wouldn’t open. I received a message saying retry or contact support and when I tried to contact support it would send me over to a 404 error page. Finally I got on to the app and setup my appointment, but when I was talking to the DR. it kept kicking me out of the chat. So now I had to reschedule my appointment. The old app was great I had no problems at all, and now it’s kind of a disaster...
customer service helped me out in a big way 5/5
thanks to the customer service team, I was able to do all the things I needed to do!
Every time I am about to complete my account settings it instantly closes the app and I have to restart. But, I’m excited to use!
planned parenthood 5/5
By Haley 💍
By Turtle Lyfee
Ever since I’ve updated, I’m not able to read clinician messages which leave me unable to get my refills. Help?
Won’t even let me log in 4/5
Since I first got the app, I’ve always had no troubles logging in. But after I updated it today, I’m not able to log in at all. It says my credentials aren’t right, so I reset my password and it still said the same thing. Created a new account with a different email, and it won’t let me log in with that either. Very frustrating, especially since I don’t want to go in the office for such a small thing. Otherwise love the app.
Was able to get UTI rx within an hour! Never again will I pay the insane copay for urgent care centers—or have to wait for them to tell me I have a UTI when I KNOW I HAVE ONE IM PEEING BLOOD
Quick help! 5/5
Has symptoms of a UTI but couldn’t make it to the doctor due to work. Unfortunately they can’t accept insurance so you do have to pay out of pocket. (Insurance did pay in for the medication prescribed.) I don’t mind giving them my money though because I support planned parenthood.
I filled out all the questions and payed and they said it could take up to a day but an hour later, the script was at my pharmacy! Great. A new standard for female healthcare!
Can’t add payment option 2/5
It won’t take my debit or credit card, keeps saying there is an error and when I try to log in on the computer I apparently don’t have an account even though I’ve signed up. And I apparently need some sort of token to get an account. Not super pleased with this.
Not only do I get the convenience of an app, I get the same care I would if I went to a dr. My clinician has always been available to chat and answer my questions as well as quickly get my prescription changed when I told her the brand I was on wasn’t working for me. Reviewing 5 stars because my last order was stolen from my mailbox and not only did my clinician call in a pack for me to my local pharmacy so I wouldn’t miss any pills, customer support sent me a replacement order FOR FREE. These are truly angels doing. You won’t regret using this app.
I love this organization & this app!! 5/5
I recently moved from Canada to the US, and while waiting for my permanent residency, I had no medical coverage. I was able to get my birth control prescription through Planned Parenthood Direct and I’m not ever looking back! It was SO convenient, the doctor I was paired up with worked with me to find a BC that was similar to the one I had taken before, it’s affordable and ships to my house so fast. Even though there’s no PP location in my state (way to go, North Dakota), PP Minnesota still ships to me. I’m so glad this exists!
Great App! 5/5
I just got this app last weekend. It took no more than 24 hours for them to go over my information and ship my first 3 months supply. I received it only 3 days later in the mail with condoms as well. Was delightfully surprised that it arrives a day earlier than expected. This was a super easy, stress-free process.
Text Confirmation 2/5
I missed my appointment because I am still waiting for the app to text me my code to log-in. Sometimes it is quick and other times it takes 20 min. Frustrating.
Please fix bug! 1/5
Crashes every time I try to open it. Really important app but can't access. Please fix this ASAP!
If you can’t use insurance, what’s the point 2/5
Good idea but no option except paying out of pocket. “Make an appointment” in app redirects you to the website to create a different portal account. Preexisting portal accounts are for some reason not the same as the account you need to create to use the app.
I’ve used PP Direct for almost a full year now and I have been very happy with the results. I get my birth control right on time every three months right to my door. The nurse, and support have been great with communication as well.
The app was so easy to navigate! The team is ready to answer any questions you may have at the time of your “visit”. It’s completely user-friendly. Thank you so much!
This is how easy buying birth control should be. I video chatted with a clinician on Wednesday and my pills were delivered by Friday. Much faster than going to the clinic in person. I’m incredibly impressed with the speed and quality of this service!
Easy, affordable, clinician was great 5/5
This app is an amazing resource for anyone - especially those who are uninsured and don’t have a PPH near them (and saves the hassle of the pharmacy as well). Three months of birth control was extremely affordable, my clinician was able to give me an informative video exam based on the answers to my questions, and I was given all of the information without feeling rushed. The birth control came in the mail within a few days. Better than most in person doctor visits I’ve had!
So Easy 5/5
This was my first time getting a birth control refill through the planned parenthood app and it was so easy! Just answered some quick questions on my phone, talked briefly on a video chat, and now my birth control is on its way to me in the mail. This is how all healthcare should be. I couldn’t have had a better experience. Thank you planned parenthood for all that you do!
It works! 5/5
As soon as I spoke to someone they shipped my order. I’ve tried other apps and this is the only one that really works. The people are also very nice 110% recommend. Only 25 dollars per pack.
Love the Service! Highly Recommend! 5/5
I just switched health insurance providers and on my new plan I was having an extremely difficult time getting in as a new patient to see a doctor. I was getting really low on my birth control pills but still could not get an appointment with a new doctor. I easily ordered my pills through the app after answering a few simple questions. The video chat with the clinician was great! Lucy Cubias was my clinician and was so friendly and knowledgeable. She asked me questions to make sure I was informed on all my choices. Would highly recommend! After having such a difficult experience with my “great” health insurance that I pay hundreds of dollars a month for; this was such a relief at how easy and friendly they were.
So quick, easy, and convenient!
The clinicians are so friendly and helpful as well!! I LOVE this
Great and handy app 4/5
By (:WWE FAN:)
This app is handy if you want access to birth control and need UTI treatment as they can either mail it to you, go to your pharmacy or local health center. However, they should also put up a contraceptives category.
So far so good! 5/5
This was my first time getting on birth control. But I had been wanting to. I didn’t know where to start and how much it would cost me. I was interested when I saw an ad for another company that offered the same service but I didn’t really feel comfortable with it until I saw that planned Parenthood also offered the service. I decided to go with planned parenthood. I paid for the three months ($75) on Monday morning, had the video call a few hours later, and received my pills on Thursday afternoon! The nurse practitioner was very friendly and took the time to answer ALL my questions. Very happy!!!
Aside from a few crashes when I first started using the app, it went amazing. I’m a college student without a car and getting to the doctor can be somewhat difficult, so when I started to feel myself getting a uti I had no idea how I was going to get antibiotics conveniently. I remembered hearing about this app through another planned parenthood app I had. I downloaded the app and got a prescription the same day. I would 100% recommend it.
Needs Work 2/5
I’m such a big supporter of Planned Parenthood and have had such a great experience with health care visits. This app was recommended to me when my schedule didn’t fit their open appointments. I was so glad I could solve my UTI with the app and not have to work around an appointment. However, when I downloaded the app, it wouldn’t allow me service because I lived in Kentucky. I live 5 minutes from Ohio, so I thought it would pull up the locations near me. It wouldn’t allow online service for me because my address is in Kentucky. Is this a legal problem? Because I don’t understand why I cannot use the app if I’m in Kentucky (yet so close to Ohio PPs). Also the app is not very user friendly because it makes you sign in and type in a code each time you open it up. It was very frustrating to navigate and had to dedicate at least 5 minutes to opening the app. Maybe this is a security measure, which is good for some people, but it should have the option of being more accessible. I’m disappointed and frustrated with my experience with this app and have now wasted 2 days just to get my requests denied because I live in Kentucky. Now my UTI is worse and I still have to schedule an appointment to see someone.
I’m giving this 2 stars for those who can actually afford to pay cause of the convenience but $150 for a THREE month supply? And it was $20 for the online “appt”. If it were a 6 month supply I’d say it’s reasonable but I feel like when they know you don’t have insurance to cover the cost, they will prescribe you the expensive bc pills.
So easy 5/5
This makes everything so simple. I requested a prescription for bc and received one very quickly. Then they said 4-7 days for shipping. I had it the next business day (Ordered Friday, received Monday)
Best app ever 5/5
This is the best app ever. I went to Planned Parenthood half a year ago after experiencing a UTI and had pay over $100 for the visit+labs+medication without insurance. With this app, I spoke to a health care provider within a few minutes after I submitted my symptoms. I only had to pay $15 for the service & $7 for the medication at my local pharmacy.
Great idea! 5/5
I’ve always used planned parenthood for Birth control, this app allows a convenient, private, secure way to access uti treatment, birth control, making appointments s more. I was able to chat with a clinician, in a prompt friendly manner. Really will recommend to friends !
I downloaded this app because it says it’s available in my state (Georgia), but it won’t give me the option to get care for birth control or uti treatment. All it has is FAQs and Schedule Appt... which then just takes to PP website. What’s the point of making the app available in my state if there are no services to provide?
Very disappointing app 1/5
Just because i opened the app while in New Jersey and even though i live in New York, the app wont let me change my address unless i contact PHP. No response from them for 2 days and still waiting. I guess I’ll just deal with my UTI pain. Very disappointing considering all my donations over the years!
PP making it easier for Women’s Health, as always 5/5
I am so so so thankful for this app, it is so simple to use and after a quick phone call with a physician I was able to update my prescription for birth control to be delivered right to my front door.
So grateful for PP
App was great until... 1/5
When i first used this app it was great, I got a response in a decent amount of time and was able to pick up my birth control prescription right away. However i am nearing to the end of my first pack and not only have i tried to contact the clinican through the app, my pharmacy has tried to contact her as well. She also lied and said i have refills for a year when my pharmacy says i have no refills & also the package clearly states "No refills left". My clinican is Courtney Proctor i wish there was a way we could be able to switch clinicans through the app. Now i can no longer take birth control because she is not answering for my refills! smh poor services what a waste of $44.98
I’m with Planned Parenthood 5/5
I found the app straight-forward throughout the whole process (putting in my medical background, how payment works, and the response and directions from the doctor). My birth control pills came in the timeline they said to expect them. Unless I have health insurance by the time I need a refill, I’ll continue to use the app.
A fast, easy, and safe way to get the right birth control for you 5/5
By Dominique Saenz
I’ve always supported Planned Parenthood in their mission to provide safe access to health information, testing, and birth control to all. The app is really easy to use and allows you to find the right birth control for you. Clinicians are happy to answer any questions you may have and you get what you need shipped right to your door! Thank you!
The app is not open on my phone.
Absolutely Awesome 5/5
By Avid Snapper
As someone who doesn’t even need the anonymity of PPD, I am ecstatic they offer what they do.
I needed new birth control packs and being in California all it took was a survey, short video chat, and my pills are being sent to my address. All in one day.
It’s so exciting they are able to do this and I’m sure many people feel supported by their great, reliable service. Definite 5 stars.