The App is AWESOME! Makes it all very easy! 4/5
Love the App. It’s so easy to use and Plated cust service is fantastic. The vegetarian recipes are outstanding, but the quality of the ingredients can be inconsistent-i won’t order any if the pescatarian meals as I’ve never received good fish or seafood. Overall it’s still my favorite meal program of all of the one’s I’ve tried.
Food is ok but customer service is the worst 1/5
Food is ok if box shows up on time or at all and then more often than not there is an issue with at least one ingredient.
App Doesn’t Live up to the product 2/5
I love the plated service, but the app is atrocious. At least 50 percent of the time the app refuses to load and I have to force quit it. However, I love the Plated boxes and recipes... the app is very frustrating
❤️ Plated 5/5
By Elen M
I’ve been using Plated for almost 2 years now and can’t imagine not having it. The app is easy to use and the food is delicious! I’m pescatarian and Plated makes it easy to accommodate my diet.
Not the best 2/5
By Happy Chicago Dave
I don’t reccomend this product. Over priced and not thought out.
Plated App Problems 2/5
Lately (last couple months) the app has been very slow to load, when it loads at all. Often the app will freeze and crash without loading. Disappointing
It’s been so difficult to get in touch. 1/5
PLEASE contact me AS SOON AS POSSIBE
App Easier to use than Website 5/5
The Plated iPhone app is easier to use than the website. I can more easily scroll through recipes and see which are Customer Favorites, and then select which ones I want to eat. All the functionality can be done through the app.
User friendly 5/5
Super easy to use and navigate. Love the layout and the way you can schedule future meals.
Plated Meals 5/5
By Goldwyn Smash
Can’t swap recipes 1/5
By Antique hunter
App doesn’t work. I am unable to swap recipes.
Adding friends doesn’t work 2/5
If I try to send any box to a friend, when I click, “Invite Friends” it doesn’t work. I’ve tried restarting the app, deleting and adding it again, restarting my phone, and it still doesn’t work.
Would get a 5-star review... 4/5
I love Plated and the app... except for the one annoying issue that it requires me to log in (password always forgotten!) when the app is updated. That is irritating.
Be Careful 1/5
First box didn’t arrive, received a refund and canceled. Four days later a box of spoiled food, and accompanying bugs shows up, which I then have to dispose of. For some reason they still sent the food! Maybe it’s possible to have a worse experience with a service, but this one was pretty bad.
Add to Apple Health for nutritional info would be convenient 3/5
Add to Apple Health for nutritional info would be convenient
I have tried a few of these meal companies - love Plated 5/5
By Stephanie ---
Their recipes are solid. If there is ever an issue they really care about making it right for you. Food is great - customer service is top notch.
Worth the price 5/5
I have tried several weeks worth of recipes, and I can now say that the price for this box is well worth it. At first I was very skeptical about a meal box that was this expensive, but the meals are genuinely delicious. I feel like a five star chef when I cook them. They recipes give great tips to cooking that I’ve applied outside the recipe boxes, and have even inspired me to go outside my comfort zone and try new things or use new cooking methods. I’d never cooked steak before but since getting plated I find it’s incredibly easy.
Lastly, their customer service is spectacular. I’ve never had any issues with cancelling boxes, skipping weeks, or cancelling a subscription (which I had done before, but they offered me such a good deal to rejoin that I couldn’t resist). Not to mention the one time I did need an emergency cancellation of a box even after the cut off period to edit boxes (I had to evacuate because of a hurricane) they simply credited my account no problem no questions asked.
App is beautifully designed, functional, and overall good app development and programming on their part. Well done Plated.
Good for viewing, not for changing order 3/5
When I try to change my recipes on the app, it almost never works. Sometimes it will let me swap, but usually it just hovers, and sometimes adds the meal I want as an extra meal. But other things work well, and I like being able to see upcoming boxes easily.
Highly recommend 5/5
This home delivery meal subscription box is wonderful, and the app is so helpful to manage/personalize your meal plans.
Not bad 3/5
The app isn’t bad, easy to manage the only problem I have is that it logs me out almost every time I go into use. But other than that there is no problem with it.
The brown color is terrible 2/5
It used to be green for a box you were ordering and another color if you skipped. Not only does the all brown color look unpleasant but now it’s harder to tell whether or not you skipped a week. It super annoys me. Please change it back. Please. It’s awful. Truly. And confusing. And yuck.
The BEST food and the Best customer service! 5/5
You cannot go wrong with this company. I have been using them for three years and continue to be impressed!
Love everything about the app except.. 3/5
It’s hard to figure out how to switch out recipes. It takes me a few swipes each time to get a recipe switched out. There’s not enough front-end info. on how to switch out recipes.
Other than that, Plated is the healthiest meal kit delivery service out there at the best price. I’ve tried the other big 5 and Plated is the only one I’ve seen that has fish options. Also, there’s only one other m.k.d. service that could deliver on Sundays to my address. One service I tried was disappointing in that every recipe had a Mediterranean flavor to it. The variety of tastes and options makes Plated the best, in my opinion.
Some things are hard to find or do’t work 2/5
When you hit the x in the upper right of a choice box - there doesn’t appear to be a way to get it back.
The how much do you like x good tap or slide rarely works.
An amazing experience 5/5
By City boy 30
I can’t thank this process and food menus enough on behalf of Plated. I’ve truly enjoyed making meals at home with the perfect ideas you bring to the table weekly. Thank you
Great APP! 5/5
Easy to use!
Problems with substitutes 2/5
It is not user friendly when trying to cancel or substitute meals. Not a friendly app
My only complaint is... 4/5
By H Black
I love Plated and have used it consistently over 2 years. The app is easy to use and well designed. The recipes are awesome and usually pretty easy to prepare. The only reason I didn’t given it 5 stars is that there is no option to receive a recipe with no meat. I have been trying cut back on my meat consumption over the past 6 months, and there are a lot of dishes I eat just without the meat. Since I cannot choose to order a vegetarian option of a recipe I have to get the meat no matter what. I try to give it away to friends and family, but occasionally it goes to waste.
Great Food App 5/5
Of all the food to table options, Plated is our favorite! I love their creativity and food options. Never a dull chopping moment!
Love the step timers 5/5
I love the app. It is easy to for ordering, and if you misplace the printed recipe, it is right there in the app! What puts it over the top for me is the timer with the cooking steps so you are not having to keep track of timing steps on several timers or trying to do math while cooking. You just press the time in the recipe and it alerts you when that step is completed.
Plated App 5/5
By outerbanks horse
Skipping meals 3/5
I’m having a hard time using this app. I click on the link that says change meals but it’s not obvious how to change or skip meals so I keep getting food I don’t like.
Plated is amazing 5/5
I LOVE PLATED. I don’t understand any of the negative reviews, you have to be truly confused if you can’t figure out how to work the app? It’s super easy to skip weeks when you go outta town, add extra meals (I like to order an extra meal and invite friends to come over and cook with me - gives us something fun to do together with zero hassle) and swap out recipes. I don’t understand how anyone is struggling with this. It’s a drag-and-drop.
I signed up because I was kickstarting a diet and wanted to plan my meals and reduce food waste. I shopped all the big meal delivery services but chose Plated because a) it seemed to have the widest range of low calorie options and b) the food appealed to my bougie Millennial tastes. I’ve cooked over 60 recipes so far and all but 3 of them are total winners. The portions are big - I get 2 meals each week and get 4 dinners out of them, easily. The food is delicious, I’ve learned how to cook with new ingredients (love scallops but was too afraid of overcooking before this), and I’m eating waaaay more vegetables. The recipes are super easy to follow, though I’d say the recipes always take 10 minutes longer than estimated. The calorie counts are accurate and I’ve lost weight at the rate I expected. There’s always a big range of <600 calorie options, and they are always delicious and interesting. This has been really fun and I’m so glad I did it!!
PS - I tried to post a review earlier but I don’t think it went through so I’m trying again. If you see two reviews from me with similar wording, I promise I’m not a bot, just a happy customer!
I love all the meals but it would be able to see the entire recipe before you place the order like other meal kits- Home Chef and Marley Spoon come to mind. I’m a pretty picky eater so seeing how an ingredient is prepared makes a big difference to me.
The app is great for managing the subscription and checking out the recipes, complete with all the ingredients and even the instructions. My only complaint is that on the day of delivery I cannot see the menu that is being delivered, so I can’t be sure that I’m getting a shipment and plan for dinner that evening until it is actually delivered. Kinda frustrating
The app is very easy to navigate!! Love it!
This recipe was so good! First meal we made and we loved it!
New brown color scheme is awful. Why change the app? 2/5
Took a perfect app and made everything brown... why? No longer can you neatly see differences between open, confirmed, and skipped boxes with different colors. You just made everything brown. This app looks like trash. Why? It makes no sense. Changing things for NO reason whatsoever. Not to mention the fact that this is an app for food and the brown color scheme makes everything seem dirty and unappetizing. This is design 101. Awful.
Brown for food app? 4/5
Love the service, and the food, app works great but the interaction pattern is awkward. You cannot view all recipes if you skipped the week (which I always do ahead of time and unskip them based on the recipes available and my schedule). To see other weeks you have to scroll down (not very clear visually, i keep swiping). I have a smoked salmon recipe that doesn’t show up under seafood, Hm. And this new brown color, I get that visual design is subjective but you sell food and your app has poop color everywhere now. Is this an improvement? Have you user tested it?
Delicious and convenient! 5/5
The food was delivered fresh it taste yummy! The ingredients were packaged separate for easy preparation. The instructions were simple to understand. Overall very pleased!
Not user friendly 3/5
It makes it hard to choose meals in the app. I picked some meals and wanted to remove them but couldn’t and got a box I did not want.
There is no email telling you when you are getting a box in advance, in case you want to make changes to your box.
AMAZING SERVICE 5/5
So I’m a full time single mom of 2 boys, full time RN and cook as well. I can’t seem to get the time to find recipes, but ingredients and put it all together after 12 hr days...
Plated does all this for me. I try things out of the usual for me and the kids and LOVE it
I can’t do without the wonderful folks who pull all this together- thank you, we are eating better and it’s easy!!!
Great service and app 4/5
Update: what's going on with the weird brown colors in the app?
Love the new updates/animations! Live chat is the best feature.
Best Meal services so far 5/5
Tried my first meal tonight and the food was amazing! I have tried SO many meal delivery services, and am hoping I have found my “one”, lol! I love the Monday deliveries, how you can skip weeks, the filter option and the serving size option (leftovers?!?).
I used to cook all the time and experiment, but would spend hundreds each week on crazy ingredients! The food would go bad even after taking for lunch so many days and even some was not freezable. So I went back to basics for awhile (chicken and veggies) and was bored! (Hello late night Doritos binge) 😬😭
I truly enjoy having more fun and different dinners without breaking the bank buying $$ ingredients for one meal.
This is the perfect solution.
Oh, and the day I signed up was past their order date. I sent a message and they (Nick) were able to send me a basket for the next week (with modifications due to inventory) but still amazing they tried and did it! We spent a couple hours working on it bc of my poor internet! He still responded after several lost connections!!!
I also sent a message about a charge inquiry and Aaron Y responded with a very appropriate, professional and thorough response. It turned out it was completely appropriate and I just misunderstood the dates.
Healthy fun in the kitchen 5/5
By DJ& Lou
Have loved everything - so creative - love the way you roast everything from fish to beans- there is never enough cherry tomatoes though - prob only complaint I have... so easy and quick too - we love experimenting all these new and exciting recipes... together with my husband is a new & healthy way to cook and have fun in the kitchen ...
By CR 2019
I am on my third week/box and still loving cooking again and enjoy flipping through the app in my spare time.
I’ve been shopping around for home delivery companies and finally stumbled onto Plated.
When I told a friend she mentioned she loved it and thought I would do.
Delivery came on a Saturday and my hubby and I dived right in. Every dish was amazing. Easy to follow and he raved on and on and asked when the next box would be coming. He even helped and he does not like cooking 🤣
It’s a win for our little family ♥️
Textures and flavors 4/5
By food wizard
I enjoy the care given in recipe development. As an avid cook I appreciate the layers of flavor given to the dishes.
On the seldom occasion if there is an route to my order or an item if poor did quality, Plated has provided great customer service to rectify.
Love this❣️ 5/5
Absolutely love having all my ingredients already separated and pulled together individually for each meal! Life has never been so easy 😊 Recipes are easy to follow with great photos with the instructions. Recipe cards are reusable. All ingredients used and amounts are on there in case you should want to do this on your own (but why would you when you can have it delivered and already bagged up saving a trip to the store 😊).