Problematic app 3/5
By app wont let me enter one
This app often fails to work properly, such as logging me off randomly, failing to confirm changes to menu items, saying a current week is “open”, when it is actually a skipped week. The Plated meals are always good, but the app needs some attention
New customer 5/5
I’m thrilled with plated!! I’ve never tried anything like this before and I love it!
Very easy to use! 5/5
Great app! Very easy to view recipes and manage my account. I can keep track of my choices, delivery, payment, and stop, start and change menus with ease. Love it!
Plated App Rating 3/5
Needs Rotating ability
Fresh and tasty 5/5
Only my second box, but I haven’t been disappointed yet! The directions are easy to follow and the food is fresh..and the recipes we’ve chosen- very tasty!
Great app, great company. 5/5
I love this app! It’s easy to use and navigate. Their is also a great feature to “live chat” with customer service.
Sign in 3/5
By Tim Kubly
Very frustrating that the app makes you sign in all the time. Why not do a fingerprint I'd?
Your app needs some tweaking, I can’t change my meals on the app it refuses to take it. I have to go to the website, which is fine but it would be easier with the app. Besides that y’all are amazing and so attentive to your customers!
The app makes it easier! 5/5
I did Plated for a year without the app...I will never do it again. This makes the menu selecting, the reporting of any problems, and the rating recipes SO much easier.
Want to be charged for food you didn’t order? This is for you 1/5
The mismanagement within this company has caused me to receive and be charged for far more food than intended. Their customer service department could not care less. Blue Apron and Sun Basket are far better
Not Intuitive 4/5
By Luddite for now
App is easy to use once you figure out how to swap out meals.
I LOVE THIS SERVICE!! 5/5
I love to cook and was skeptical that I’d be satisfied with a service like Plated but I have to say - I’ve been using for several weeks and haven’t had a bad meal yet. The recipes are so delicious and the ingredients very fresh and of good quality. The portion sizing is perfect. Not a bad thing to say. Thank you Plated for providing such a great service that makes it easy for me to serve delicious meals every night!
Best customer service! 5/5
Plated has the best customer service I’ve come across. And is best food delivery service out there (and Ive tried them all!) 5 stars!!
Functionality limited 2/5
So I was signing up and the website would freeze. I call customer service and they recommended using the app to sign up (which changes my sign up incentives- how convenient). Then once I setup an account I went back to change some info and I went too far and out of the account. When I tried signing back into the account there were error messages that were useless "sorry we can't sign into your account" . So I setup another account with another email. And I was unable to change my CC. Called customer service and they are iable to help with payment options. Finally I was able.to update my info and payment, so let's see how the quality of the food is... Fingers crossed ...
Seared steak 4/5
Great meal the only negative thing I can say is the cut of the meat it was too fibrous
Plated is by far the best!! 5/5
I’ve tried them all! Hello fresh for almost a year, Blue Apron, Green Chef, and one other cant think of name. Anyways- Plated has been by far my most favorite. Been getting food delivered for almost a year and almost every single recipe has been beyond delicious!! The ingredients stay fresh 7+ days. The customer service is great. The food is easy to cool and I have definitely become a better cook. It saves me so much time and I believe even money rather than menu planning weekly and buying all these ingredients to make meals that didn’t really taste that good. The variety is great, desserts are delicious. There really isn’t much I would say negatively about them. They give you free meals to pass to friends which is great. I would highly recommend them coming from someone who is picky and a little bit of a food snob. My husband is even a bigger food snob and he loves the recipes I make him weekly.
❤️ Plated 5/5
By Elen M
I’ve been using Plated for over a year now and can’t imagine not having it. The app is easy to use and the food is delicious! I’m pescatarian and Plated makes it easy to accommodate my diet.
They don’t let you choose not to get veal. 1/5
I talked to a customer service agent about making it so meals with veal don’t show up in my menu. They suggested I deselect the lamb option. Veal and lamb are not the same! The methods used to produce veal are barbaric and I don’t want to eat it! Customer service was very friendly though. And they have great food. The app even works pretty well. But I won’t give them 5 stars until they add the option to deselect veal from my menu.
What was wrong with the previous version? 1/5
Thought I would resubscribe until I loaded the app and noted the changes. Not easy to manually change items desired and delete those not wanted. Not happy with changes.
Pretty great too use overall. 4/5
This app is better than any other meal lot service app. It's easy to see the recipe choices and make changes and get help all in the same app. That said, there are some finicky controls (the drag and drop is not as easy as using a couple clicks) and it can be missing some information between new orders. But that said it's still a great app to use.
In love! 5/5
So far, I have tried three kits and recipes! I’m officially in love with Plated. I have been able to try new ingredients with each meal and I have to admit I’m very impressed. There isn’t a worry about buying unusual ingredients that would be wasted for portions unused. Although the meals are complex, I enjoy cooking and it gives me the opportunity to make interesting, delicious and new meals for my family. (I also need to say the unique foods and complexity was the very reasons I chose plated) I’m no longer stuck in a rut. I’m SOLD!
Poor customer service on app 1/5
By Heavy Good user
No way to opt out of emails or change types of notifications you get. I guess when you get bought out you stop caring about customers.....
Switching back to HelloFresh 1/5
By Hangry Henry
Loved the meals I selected, absolutely hated that I kept receiving boxes for weeks I clicked to skip. The first time it happened I just figured I must not have actually clicked skip, by the second and third time I knew that it was something with their app. Will have to switch back to HelloFresh because even though Plated’ recipes are better they keep sending me ones I don’t want.
Easier than the web 5/5
Love this app! It’s super simple to use and I’ve never had it crash or mess up on me. You just drag / drop your recipes to update them for the week. Contacting customer service via live chat is also simple and easy through the app.
Great customer service, delicious food 5/5
Thrilled to pieces with their customer service. Loren in customer service was available to answer my questions about their meat sourcing on a Sunday afternoon, which was critical in helping me make decisions for my upcoming box decisions. They’re recipes are always quality and filling, though i wish there was more vegetables in their dishes, I’m never left feeling hungry or like I ate a poor quality meal. The instructions for cooking recipes are always clear and easy to follow. I do wish they would ensure their meats were humanely labeled and certified Animal Welfare Approved.
Almost never use the website anymore 5/5
I manage my plated subscriptions through the app and it’s a life saver. I never forget to skip or add more meals if needed and it’s super easy to go through the menu. Just convinced my brother in law to switch from Blue Apron and he’s converted too. Have t had to log onto the website in years thanks to this app!
Meal planning on the app 1/5
On the website you can see ahead up to five weeks of menus. On the app, you can only see up to three.
Love Plated! 5/5
I have been using Plated for months now. I’ve tried a lot of the competitors, like Hello Fresh, Blue Apron, Martha Stewart, and more, but I’ve always preferred Plated. There are great recipes for whatever you like, vegan, fish, chicken, etc, and delicious desserts, all with top ingredients and quick recipes. I can’t say enough about how wonderful it is to pick out your meals for the week, have all of the pre-measured food delivered to your door and then deciding which great recipe to make. Plated has brought the joy of cooking back into my life. It’s even better than going out to a restaurant. Thank you and I look forward to many more fantastic recipes!
Be careful not all future weeks load 3/5
App is good but you need to be sure to sign out regularly so that you don’t miss selection of a future week or skipping it! When I don’t regularly sign out I’ve noticed that my calendar only shows 2 or so weeks ahead and does not reload the new weeks that are available.
These recipe cards are the most valuable documents I own. 5/5
I tried out Plated as research more than anything else — the idea of perfectly-portioned food ready for cooking, popularized by Blue Apron, struck me as excessive and ridiculous. I signed up for Plated and cancelled my subscription as soon as I got the notification that my box had arrived.
But then I cooked the food.
And after that first meal, I realized that the value of Plated has very little to do with the portioned ingredients at my doorstep, and everything to do with the experience and mastery gained.
See, these recipes are works of art. And when I finish cooking them (which is FUN, by the way), the gratification doesn’t end with the last, perfectly-seasoned bite. Because now I know how to make these incredible dishes, and I can recreate them with just a trip to the store. So why get Plated at all? Because it’s an amazing taste testing experience. Unlike a recipe website, I’ve come to trust Plated to give me really great tips and directions that make me a better cook in all my culinary endeavors.
I view the Plated box less as a grocery concierge service and more like a high-quality cooking class. I would recommend to anyone to give it a try, especially if you’re like me and you’d love to be able to cook more, but just don’t have a large mental database of good recipes.
You can select what categories of food you like (chicken or fish etc) but you must checkout to have any idea if you can specify food allergies or preferences (dairy etc).
Plated App is Awesome 5/5
Love, love, love the Plated App!!!Ease of use gets 5 stars. 1 out of 3 recipes per box is good, others are just ok.
By Jodie Brook
So easy and user friendly. I can't wait to cook my newest dishes. It’s a fun way to introduce new ingredients and methods.
My Favorite Way to Cook! 5/5
The menus are fabulous, the ingredients are fresh, and the customer service is second to none! Plated is my absolute favorite among meal kit companies. I have tried several, and all were good but Plated is tops!! I highly recommend!
Do not use plated. Sends boxes when you don’t want them and the only credits your account. Will not issue a refund
They will change your skip, pay attention 1/5
By Jimmy in Chicago
Much like HelloFresh, this company will randomly send you orders of straight up chicken.
Makes unwanted changes to boxes 2/5
The app is easy to use, but will automatically change meal selections back to the originals, even after confirming new selections. This results in getting meals with ingredients I don’t like or expect to receive. Bummer.
Great recipes, great selection, delicious food!
Easy to use 5/5
By T BAI
This app makes using plated very simple. One can look at upcoming recipes and swap with ease. I only wish that I could search past recipes for specific dishes that I enjoyed.
Easy to navigate 5/5
Beautiful pics of recipes, enticing descriptions and easy to use.
Plated is the best and our family has tried many cool at home delivery clubs 5/5
By jennn bee
Our family is vegetarian and although plated has a bit of everything to offer they do not drop the ball on vegetarian recipes or quality ingredients so far every meal we had received has been delicious. I love how plated lets the customer select the meals they want delivered each week and if one meal is not for you , plated give you Ana option to switch it out And not just skip the entire week. We have tried blue apron, hello fresh and home chief and plated is our families favorite . Good portioned and quality food that is easy to make and so delicious . Great recipes, I recommend it .
Try a competitor 1/5
Bland food, bad customer service. Try elsewhere!
User friendly app. 5/5
Easy to follow and make changes as desired. Wish they would add recipes (like Blue Apron does).
Plated App 5/5
By Southern eating
This app makes it possible to check or change selected Plated meals at any time and anywhere. Very easy to use as well.
Great service! Terrible app 3/5
I love getting my Plated delivery every week. The meat is super high quality and the recipes are always innovative and delicious. The app however needs some serious work. It usually takes a minimum of five times to open it and then takes several minutes to load. Their developers needs to work on this it’s a detriment to their wonderful service!
I am in love with Plated! 5/5
The customization options are great, the recipes are delicious and simple, the app is easy to use, and the customer service is exceptional.
I definitely recommend Plated for anyone trying to cook with more fresh ingredients and looking to spend minimal time in the kitchen. It’s one of the most affordable meal services out there, and it really does make cooking more fun.
Great meals!! 5/5
By Joan & Pete
All Plated dinners have been A+++!!!
Inability to see your current recipes, ingredients 1/5
I was unable to find the recipes and ingredients that I’m receiving today, or anything at all about the box I’m receiving today. I found this info on the website but wasn’t able to find it in the app. I chatted with a very helpful rep who said, “Yea, it’s a weird disconnect there that we are aware of and working on a way around it. Once the day of delivery happens via the app it disappears, you can however still view this information online.”
I can understand how this is even possible, but somehow it is. I’m rating the app here, as we are in the App Store. I’m not rating the service as a whole.