Must enter personal information 3/5
Great idea to allow people to preorder for pickup during these times. However, you can’t finish your order without giving away all your personal information. Decided to ditch the app and just use the drive through.
Seriously Popeyes?! 1/5
I sent an order at 8:30pm and right is is 10:20. Why the hell does it take so long to deliver the order!? It’s been nearly two hours! This is my first experience and it’s not giving me a good impression at all. For your overly priced food that I may now not get fresh, you are not worth the wait and experience.
The app doesn’t work. Prices listed in special offers are not honored in the checkout. App froze and would not allow me to pay. I ended up going to a different restaurant. Very disappointing.
By Mr Fanatic
Faster than ever!!!!
Junk app. I won’t bother ordering again 1/5
I made an order thru the iOS app and while Popeyes took my money, they never gave me an order number and I could not pick up anything.
I’ll call my credit card company and dispute the charge. I thought this chain might have their act together but nope. They don’t know technology.
App is very slow And won’t let you in in your account to order 1/5
By el leocito
Not a very good app to order food
Gave up after 1/2 hour of going in circles 1/5
I NEVER got past the select location stage. Putting my address in yielded nothing even though I know there is a Popeyes withing five miles of here. Putting in my CITY finally found the Popeyes, however, just because I found a store didn’t mean I could go any further as the app never let me make an order anyway - pressing any number of “order” buttons didn’t matter, it wouldn’t respond, and if I pressed any other button then I was forced to search for the location again via putting in my city.
After 1/2 hour of this nonsense I gave up and we ate elsewhere.
Wish I could get my wasted time back.
Almost perfect. 4/5
By Hello kitty Christmas builder
4 stars because app does not offer macaroni and cheese as a side dish to select.
I love it 5/5
By dontez young
Does Not Work 1/5
Will not process transactions, blames card providers for everything. Tested multiple cards.
Fix your offers 1/5
It’s almost like they don’t want you to be able to use the coupons but anyways fix your app, and say when stuff is out of stock on it I was supposed to get some chicken sandwiches and they told me they were out and to call the customer care to cancel my order. Y’all some hoees.
Popeyes did it again! 🙌🏼😋 5/5
By ttyfjcl l
Great app! Comes in very handy during lunch time!! Love me some Popeyes mid day!
App is flaky, like their chicken 4/5
By Mr Mazz
App behavior is inconsistent, with inexplicable loading times, intermittent crashes, and other failures. But if it’s how you get Popeyes chicken during the pandemic, I will deal with all of those issues.
Doesn’t work 1/5
The app doesn’t even allow you to place an order. Horrible app.
Pointless coupon 1/5
Got a coupon that offers a 20 piece for $17.99 and then suggest to use the app for delivery. App doesn’t have a option for a 20 piece. Also says a 10pound bag of ice is $1.29 and it’s no where found the app. Tried to just call the location listed on the coupon to order for delivery that way but they can’t set up delivery that way and suggest that I put in a order for 2 10 pieces and going back to the app, there’s no option for 10 piece so guess I’ll go eat else where.
Amateur Garbage 1/5
A web browser with an icon. This is not an “app”, it’s a web browser that goes to their website. The website says you can order food. This does not work. My wife tried a couple of weeks ago. I wasted 30 minutes today trying to order. Amateur garbage and a huge waste of time.
App is crap 1/5
By DavidW in OP
It just doesn’t work. Cannot place an order because it doesn’t respond to your choice of a location.
Chicken made simple 5/5
Love the app! Order, pay and pick up. Can’t be any easier.
The app is super easy to use
Terrible app 1/5
It doesn’t remember that you have ordered before. You have to wait for a link to be emailed. Totally amateur hour.
Terrible app 1/5
By Chet Rippo
I ordered via this app but when I arrived at the store, they said they didn’t have enough food to make my order. If that’s the case, why not tell me before I drive 30 min to the store and waste my time and gas!? Also no easy way to request refunds other than contacting their corporate support system. Terrible broken app!
Just make it more like Chick-Fil-a’s app 1/5
By CMC = MVP
THIS APP IS TRASH
App is fine 4/5
There needs to be a choice of time of delivery so you can order a few hours in advance of when you want it.
Can’t sign in 1/5
Everytime I sign in, it sends me an email to verify my account. When I choose for it to take me back to the app, it doesn’t. It never does matter how long I wait. So I always end up having to use the website instead, making the app pointless.
I’ll Probably Delete 2/5
I only have the option to pick up at the drive through, so what’s the point of ordering ahead except for paying with the app. Also you cannot customize your order. I wanted two thighs and a leg wit my three piece dark order, but it doesn’t allow you to specify. Nor could I switch from a medium to a large drink. Customizing is a must for me. It’s easier to order from the drive through. They would benefit from curb side check in and customization.
User interface 1/5
By cracy dlink
Make user difficult to choose Sign In or Sign up.
I try 2 credit card and it do not work. My 2 card are good.
I can not do mobile order so need drive thru
Can’t see the full menu unless a location is open? 2/5
Trying to decide where to eat lunch later today. apparently the full menu isn’t available unless the location you selected is open. So I can’t plan ahead or order ahead? Select Explore Menu then selecting Signature Chicken only gives you a little paragraph about their chicken. That’s not what I expect when I want to “Explore”. I’ll go somewhere else that lets me plan ahead.
Avoid this one 1/5
They don’t have it together. Used this app twice and they messed up both orders. Second time I called the store for a refund and they gave me attitude. I would never recommend this to anyone.
It’s fine 2/5
It works well enough
App is complicated to use compared to others. Along with being difficult to use, it does not work correctly! After multiple attempts I gave up and decided to go elsewhere. Will not be using again in future.
A pathway to Chicken Sandwich Nirvana 5/5
I am going to get sooooo fat on these things. And now I have a shortcut!!!
Horrible app 1/5
I was unable to order from this app. It’s needed a major reform to make this work. Very horrible app.
Not Working 1/5
By Thun Chris
Current app version does not allow adding anything from the Menu to the order/cart. Attempted to redeem a T-Mobile Tuesday promo code but was unable to add anything to the order/cart.
Needs a lot of work 1/5
By Jackk Lavaughnti
Terrible app. Won’t forward orders to restaurants and thus I was unable to place one through the app. This app is supposed to make ordering food more convenient, but it does the complete opposite.
Popeyes is very unprofessional when it comes to responding to a complaint that can actually help their business. Every year my family & I order Popeyes’ Cajun flavored turkey. We ordered 2 turkeys last Thanksgivings because of our large family gatherings. Neither one had Cajun seasoning. I call several times to report this so that the company could look into the matter. I was given a case number, no one bother to do a follow up. I’ve made several more calls with no results. This original complaint was 5 months ago.
Awful app 1/5
First of all, I had to put my order in several times. Next, they let me order even though the store was closed for Memorial Day and now I have the pain of getting a refund after driving 20 min one way to pick up. Will never order from this app again.
they have a sign they offer curbside but there’s no curbside parking or option on the app:(
Not available at many locations 1/5
By kayak jack 713
I was unable to order through the app at my local restaurant. So I started searching the area and found about 60% of the locations don’t take online orders. So the app is a waste of phone memory unless you happen to live near one that does accept the ap orders
Everything wrong 1/5
The app is always wrong about the actually menu and times the restaurant close. Try getting a refund lol. All the bad names are taken to even post your comments.
Worst app ever 1/5
Downloaded this app to redeem the Popeyes T-Mobile Tuesdays offer. I entered to code provided, it registered, but then failed to place the offer in the cart. The code was no longer redeemable after that, so they essentially robbed me of the promised offer. The rest of the app’s user experience is no better.
French fries 1/5
I received French fries with everything. This means that I was charged for all sides ordered. I never ordered them.
Work good 5/5
Easy to use
Major UPDATE REQUIRED ASAP! 1/5
This app is horrible ! It needs a major update because it doesn’t even WORK !! I am never able to Order anything !
What a piece of freakin crap 1/5
By Jace Klob
This app freakin asks every time for the dumb log in very dumb that’s why it get only a 1 STAR REVIEW!
One of the worst apps to order off of 1/5
Like the title says. I’m not incapable of ordering food off an app, it should take no more than a few minutes to make a decision and seconds to pay for it. But nope I spent 1.5 hr to place an order because my promo code says it was added and took 30 mins+ to appear in the offers section. It took so long to show up that I was OTP w/ Popeyes customer service to see what’s up and it popped up in the middle of the call.
Great - so the promo finally popped up. Added everything I want. Want to check out using Apple Pay, on a functioning app or web browser it would work flawlessly but nope not here. Apple Pay wouldn’t work and i retried 5+ times. Logged out, reordered and restarted app and everything. Next thing you know - my promo disappeared. Promo code invalid due to me claiming it, so that’s useless. Code gone, promo disappeared. This would be a loss for anyone with one code...
Luckily I had a spare so I had to remake a new email and put in the new code, switch over to regular card payment and FINALLY I got my order through.
Needless to say this apps gonna be deleted off my phone - it’s a waste of megabytes. Whoever developed this app really didn’t care how terrible it was. Literal teenagers on twitter can develop more functional apps than this on their spare time as a hobby, lol...
Love that chicken it’s Popeyes yes! 5/5
I just love Popeyes!
First time using app 5/5
First time using app and the only issue I encountered was when I tried using Apple Pay. When using Apple Pay, I got an oops! message. Tried it second time - same message. When I manually entered my credit card number as an alternate form of payment, it worked.