Chicken is great but app is unusable 1/5
By atrishp
The food is good. The app is not. I have tried several times in the last week to place an order on the app, but I cannot locate the shopping cart so that I can review and pay for my order. Other apps have an icon to tap which will bring up a checkout screen. I cannot find one here. I have reset both my app and my phone but nothing.
Best food app ever 5/5
By TexasRigWelder
Easy to navigate, easy to see offers deals and reward points, easy to order and works how it’s designed to. Saves me time. 5 stars, no complaints.
In App purchase 1/5
By Eat anywhere else
I saw that there was an offer available for my location (#12483) for the butterfly shrimp. When I went to pick up my order I was then informed that the item I purchased was not available and instructed to get a refund online instead of giving me one in store. When I asked why I was told that’s is just how it’s done. If I am in store and can not receive what I purchased why would I have to request a refund online. Terrible service, employees standing around staring at me, and the manager’s attitude yikes! I haven’t been to a Popeyes in a while and now I remember why.
Where’s the butter? 4/5
By Chuck D_oo45
Love the food and service but you all need to bring back the butter or have a better supply of it lol.
Why wasn’t my order ready? 2/5
By MSL44
I got there 5 minutes after my order ready time and still had to wait.
App Broken 1/5
By Roi Des Rois
Cart is now missing.
Constant issues 1/5
By Shoni_j
Every time I place an order on the app. The next time I go to place an order whether it be the same day or weeks later it won’t let my transaction complete it will go through all the steps and even charge my card but not complete the order to where it gives me an order number nor is the order sent to the restaurant . Then a minute later I get a refund to my card and in order for me to place an order I have to delete the app and download it again. This has been going on for the last year.
No large drinks? 1/5
By Popeyes bad
Wont let me get a large drink with my combo 😡
Great app!! 4/5
By lenanja
Easy and convenient to use.
Awesome service. Thanks!! 5/5
By ChunglyMan
Food was fresh. Dining area was clean. Great experience.
App needs a lot of work 1/5
By Mkerina
It is so fussy it practically feels like a Windows app and then there’s half the time where the menu doesn’t even wanna load so you can’t order a thing. you really need to consider a different format than the one employed by Burger King. Get someone else to create your app anyone
Staff are extremely rude 1/5
By Samui Samuis
The staff were extremely rude and for some reason would not serve me in the drive-thru. I will not be going to that particular spot for a while.
Not costumer friendly 2/5
By acdndc
You can’t customize your order although the icon shows there is no functionality. Also the option to sign in doesn’t seem to be offered. I have to go through the process of “signing up” only to be told the acct already exist (I knew that). Your app is very frustrating, and could and should be as good as the food you offer.
Can’t order on app 1/5
By Babyapparently3327
Maybe it’s just the store near me, but my payments will not go through at all when using the app. Works on all other apps so not sure what the problem is.
Worst food app 1/5
By Jre03g
They have a $6.99 deal. I put it in my cart and made no upgrades, upsizes, and no sauces. It shows the meal as $6.99 but the subtotal(before tax) of $7.99 There’s no indication anywhere of where the extra dollar came through. The app is just as bad as Popeyes service and wait time. How does the CEO have a job?
Rewards not accepted 1/5
By Imbf
Many stores do bot accept rewards
Super easy to use 5/5
By MinahMina
The app is really easy to use and convenient.
Erico renewing 5/5
By Erico erbewi
Yes
The best app for food I’ve downloaded in a while 5/5
By MoneyMond4
Pretty good
Absolutely love the app 5/5
By Rallop81
Customer service is always excellent and food is so great. Hope to receive more rewards in the future. 😀
Can’t order fries 1/5
By Syrup_lover
Dumb app. You can’t even order fries with a meal.
Your app is just as bad as your f****** service. 1/5
By if i have tk
0 Stars.
Snowman 5/5
By Lit Abe
Food good and hot service good also
Can’t login 2/5
By Terrorarium
If you already have a Popeyes rewards account the app does not allow you to login, only to create a new account.
Great Experience 5/5
By Joey19800630
Great Experience
Currently Broken 1/5
By VitaminUSA
I was happy to see that Popeyes updated their app to fix the issue I was having with redeeming rewards. For months I wasn’t able to redeem a reward without my app locking up.
Now, I can’t even place an order! Once you add something to the cart, there’s no way to navigate to the cart to checkout. Maybe they’ll actually fix the app now when sales drop from not being able to order food.
USELESS APP!!! No cart to checkout! 1/5
By Hriundell
What is the point of the app if there’s absolutely no way to place an order for pickup? I Guess i can look at pretty pictures!?
It lets you pick a location and even choose food items. You may even “add them” and actually get a pop up that “it was added to your cart”… BUT, and it’s a big BUT, good luck finding that cart anywhere in the app.
One could add an entire menu, but what good it is if there’s absolutely no way to check out !? I mean it’s not April fools day just yet…
Quick service 5/5
By kmanze
Ready on time
Easy to use! 5/5
By vnc10200
The app was super easy to use and took away the anxiety of ordering fast enough at the window! Plus the deals are awesome!
Easy to use 4/5
By darkrosebud8
First time using it and it went pretty smooth
$14.36 was my total carry-out bill total amount. 1/5
By 2Dissatisfied Customer
I ordered a 2 pc Combo and a Chicken sandwich.
The Chicken sandwich was somewhat ok. However, the 2 pc combo consisted of 2 very small pieces of Chicken, the size of a Popeyes biscuit. The pieces of Chicken together were smaller than the sandwich.
Rumor is “select people get the bigger pieces.”
No way to order extra sauce 2/5
By CarrotProof
How are you going to charge for extra sauce and not have a way to order extra sauce on the app? It makes the app useless if you regularly get extra sauce like I do.
C’mon Popeyes, what are you doing?!
Can’t Place Order on Mobile App 1/5
By distinguishedbeing
Ever since a week ago, I cannot place an order on the app. There is literally no option to add menu items to a cart anywhere. How am I supposed to place orders on the app and use my rewards points when there’s no cart for me to add items to?
Chelee 4/5
By The CheChe
Lovin the nuggets right now.
I love that fried chicken! 5/5
By L-E.Rod
I love that fried chicken.
aManagement 5/5
By Work right Eat good
The manager Alisha was very professional and my visit today was very rewarding! The 2 employees on the front end were not welcoming at all! I got the feeling they didn’t want to be here! The food was fresh with not too much grease! Last but not least the front end and drive through cashiers also kept their hands in their pockets a lot not really complaining but from management experience I think it needs to be addressed because they are the 1st people the customers see upon entering the restaurant by the way which was also very clean! Wtbs I have to give this experience 5 starts
User Friendly 5/5
By FazolisNeverFails
Easy to use and quick loading. Loved the reminders sent if late to pick up an order!
Good Food 5/5
By DeeboDude.
Very Great Chicken!
Always missing items 1/5
By 12B20
I’ve ordered 3 times from this location and twice I’ve had to go back because items were missing. They make it right but it’s a lack of attention to detail.
Easy, good deals 5/5
By Candicehad
I like the app they have deals available and ordering is so easy!
Drive-through 5/5
By zcar4ecer
Amazing
Queency 5/5
By verosummer
Popeyes sides are so delicious. The spicy burger is so good it’s a must try.
Can’t order some side items 3/5
By Dee Comcast
I don’t understand why you can’t order hot peppers with your meal on the app
Useless 1/5
By All nick names are taken..
I have received a mail offer saying on purchases over $12 you can get a free sandwich if ordered online. That’s the only reason I thought I’d give Popeyes a try. Ordered online, didn’t get the free chicken sandwich. What’s the point of false advertising it. Was first and last time ordering from Popeyes.
Constant App Issues 2/5
By Brycerodgers
Food is not against to order online (every item), the store has no clue what that means. Free reward, but checkout adds $1 for no reason. It seems like every time I try to make a simple order, the app gives issues.
Popeyes Broad St Richmond Va 2/5
By Julie T Cook
Manager is rude, didn’t honor dessert that I ordered from the app. That I paid for. Said it’s only certain stores but I had already paid for it.
This time I had more time and I tried to explain to them at the drive thru, what happened the last time but the person didn’t speak enough English. The same manager from the last time was there but I know he wouldn’t listen so I left.
804-252-9608.
J Cook. Please help me resolve
Buggy 1/5
By clamchop92
Told me to download and restart app, which I did error message came on the it forced closed.
App issues 1/5
By Sidstall
Try to sign in and app says that the email user doesn’t exist. Try to create a new user and app says email user already exists and would you like to sign in. Somewhere there is some messed up code.
Coupon 1/5
By jknight56
I wish all coupon work for pick up, but no you have some coupon for delivery only for example the tender box that I would like to go to the place and pickup or order inside the place but no I force to have it deliver “ and wait for a hour and get the food cold” if I want it and there other coupon that only show up for delivery only. Why not make all coupon for both delivery or pickup.
