Order Online! 5/5
That’s the best way to get Popeyes’s chicken!
No order status capability 1/5
By Small-business consultant.
The app doesn’t tell me when the order is ready. There is no text or email confirmation other than “we have your payment”. I get to the store and wait 45 minutes. I would have gone later if they provide a status. No one wants cold chicken, worst is waiting in the cold. Store was disorganized. Get it together.
Don’t give me the free spicy chicken 1/5
By Hi I'm Wack
They charge the free spicy chicken to my card
Popeyes Review 5/5
I loveeeeee popeyes
Proceed with caution 1/5
Yesterday we placed an order through the app, which failed to make it to the restaurant. The restaurant told us it happens “all the time”, wouldn’t give us our order. So we had to pay for order we didn’t receive, and they claim will refund in 5-7 days.
a lot of glitches 1/5
i seem to have a lot of glitches when i try ordering for some reason i can’t track my driver and if i can it just shows the driver in the same spot for the whole wait time
Disappointing Delivery 2/5
User beware, Popeyes outsources their delivery to Door Dash, which is absolute garbage. We waited almost two hours for our food to arrive, and the tracking system originally had an ETA of 37 minutes that kept resetting (for example, 1 minute until delivery turned into 42 minutes; this happened multiple times). Called the driver twice only to have him say he had no idea when he’d get to us, and was generally unhelpful. Food was great as always when it finally did arrive, but we will never be ordering delivery again. We’ve had other poor experiences with Door Dash regarding wait times, and one occasion where they never delivered our food at all despite them claiming to have delivered it. I would love to see Popeyes get rid of Door Dash.
Redeem in restaurant? 2/5
By The Artist Pase
This app would be good if it’s functions actually worked or your employees actually had training on your software. It gives me a choice to redeem on a mobile order or in store...I chose in store, but none of the employees know what to do and say it’s mobile only. But...it clearly gives me a choice and I showed them this. Not sure if you’re people are clueless or if you released this too early. Either way it’s misleading.
My order status 4/5
The delivery time is a little long but Everything is so organized and delivered good. This is a 4/5 !! They deserve it
Me and my mother were scammed for 58 dollars we ordered from here and never received our food but they took the money then brought the food to a address that isn’t ours to make it look like it was delivered we contacted customer service and they didn’t help they pretty much said it was our problem
Can’t process order 1/5
By J Bergquist
I’ve used this app on my iPhone and iPad and it won’t let me complete the order. My daughter also has the same issue. There is an issue with your payment gateway.
Doesn’t give the correct discounts 2/5
It was my first time ordering off the app and it wouldn’t let me get the free chicken sandwich.
I just wish that they could had the option to be able to order with cash just like dominos
This app need more work done to it for it to function properly. I want to rate it 1 star because I made an order, went to the store for pick up, and realized I had forgotten something. Was told it was too late to add to the order and wasn’t given the option to order in store. I go to app to order again and it shows the location is closed and it’s midday. I rate it 2 stars because I got my initial order.
Easy accessible 5/5
Nice and easy access to give quick order
I ordered from Popeyes to have my food delivered to me which is 6 minutes away from me. The driver picked up my food, headed towards me then turned away with my food and left with my food. Get better drivers and not junkies who runs off with customers food. His name is Dharron C in Memphis TN.
Popeyes app 5/5
App is so easy to use - fast and friendly service at the store -Good Job Popeyes!!
no contact 2/5
Absolutely needs a no contact option added
Worth it 4/5
Future orders 4/5
By Katherine B C
App seems easy to navigate and select menus items. I’m disappointed though because I need to place an order for a future delivery (next day) and don’t seem to have the option. May be user error, but if so, it should be easier.
Don’t need the extras 3/5
Would be great if we had the option to order just the chicken pieces w/o the meal option(biscuits and sides)
Inaccurate app offer. 1/5
Worst restaurant app I used. Added an offer of free chicken sandwich with $10 purchase. I placed the order with chicken sandwich and more than $10 meal. When I picked up my order the sandwich is not there. I asked them they said sandwich is not included in the order. Check back the app the offer is not there anymore. I am a frequent restaurant app user ang never had a problem with other apps. Be careful in using this app.
Can’t deliver 2/5
For some reason it won’t let me choose delivery even though I’m only 2 miles away and I can order from the same store on doordash. Everything is priced far more expensive on doordash though. I’m guessing it’s because I technically live across a state line but still, I can order it on doordash? Will change to 5 stars if it gets fixed
M order 1/5
By kurt 4000
Just drove a long way for this. No shrimp
No mash potatoes. No Cajun fries
Only one order of benigs. This location screws up constantly
Totally disappointed. Used the app
They still can’t get anything right
I’ll go somewhere else in the future
You need to fix this.
Add Option to Buy Sauces 4/5
App works fine and usually cheaper than other delivery apps. Would be great to add an option to buy sauces!!
Order incorrect 2/5
Waited on drive thru line for an hour tonight. Payed 35.00 was was not given shrimp or sandwich.
Mrs Wright 5/5
By blanchwl Jr t Yukon nm
Only chicken we eat de lish
Horrible app 1/5
By xack w
It works half the time :(
Very good :) 5/5
Very good :)
App never works
I am always so very satisfied with the product of Popeyes, the only suggestion I would give is to raise the standard of customer service.
Love it 4/5
By Dj tez hen
Won’t Update 1/5
The app freezes on update download on both iPhone and iPad. Unable to get it past 99%. I’ve never completed an online order locally on the earlier versions because of pricing glitches and inability to get a senior discount. (4 piece meal $10 more than a 3 piece?) I either phone in the order or use the drive-thru. I did place an order for an out-of-state relative in a nursing home and the service charge was almost as much as the food.
After sitting in the drive through for 15 minutes, I told them I had placed an online order. I was told they were out of everything I ordered. I asked what my options were since I had already paid for the order through the app. I was told that I could go online and cancel the order, which you can’t do on the app. I had to submit a help request which said I would be contacted in 48 hours. Terrible first time experience with this app. I’ve never eaten at Popeyes, and after this experience I’m not inclined to.
I love the customer service it’s very friendly I love the food it’s very good you’re very prompt you’re very about out them promptly I only had a mix up once where I ordered spicy and got original but was good as always. Keep up the good work friendly people and faces is nice change of pace. Thank you for your service we appreciate y’all
Worst Popeyes ever!!!!!😡 1/5
By spicy white 71
Ever time you order through the drive through they never get your order right and seance in door dining is closed you go home and just about every time the order is wrong and the line is rapped around the building 30 to 40 minutes wate just to go home and not eat your food because you ordered white meat and they give you dark meat the worst service ever they need to close down now they don’t have onion rings or green beans dirty rice or corn and don’t even know if they will get it back horrible restaurant 😡!!!!!
No stores in my area use the app 1/5
Downloaded the app and tried to place a mobile order for pickup but non of the stores in my area can be selected so I couldn’t place an order. Never had Popeye’s before. I heard the chicken sandwiches are good so I wanted to try one. Based on other comments it looks like they don’t do curbside either which is lame. Oh well, guess I’ll wait to try the food here until they get it together and get with the times.
Tracking and Sauce 3/5
By Joe for more
Tracking (map location and time estimates) are not accurate and there is no option to ask for sauce! No sauces ever included
Your order won’t be ready 3/5
When I use the app my order is not started until I get there.
No way to order just chicken 1/5
By liff 123472
Everything is a family pack
Error every time 1/5
Every time I place an order on the app, pick up or delivery; using a debit card, credit card, or Apple Pay; using wifi or 5G, it will not process my order. When it does, it cancels the order in under a minute after placing.
Drive through takes too long! 5/5
Chick fil A has revolutionized the drive through. You need to check it out.
App is bad 2/5
I love Popeyes, but the app is a nightmare. Sometimes adding orders doesn’t work, the item “adds” but doesn’t show up in the cart. Other times the amount I’m supposed to be charged is completely wrong. We’ve had to change our plans multiple times and go somewhere because of all these issues.
Easy to use but missing a key feature 4/5
By Snowy Cross
Easy and convenient however it is missing the option to order half spicy half mild which is a default for our family so unfortunately I need to keep ordering in store...
Haven’t been able to ever check out 1/5
By M eggi
I’ve tried many times over the past year to make an order on this app but have never been able to check out. It always says there’s a problem with my card but I’m able to use my card everywhere else. I can’t even use Apple Pay.
Great App 5/5
I love his app! There are always great deals for family meals!
App not working 1/5
App doesn’t respond
Must try if you still didnt.
Functional and full of deals 5/5
App works well, I travel a lot and use it frequently. Lots of good offers