Regular chicken instead of spicy 1/5
By 816-509-34
I ordered the 6 piece special in spicy and got regular chicken.
I’m Vey disappointed . I could have gone to KFC for regular chicken.
Debbie Thornburg
Worst app and location 1/5
By dave holland a
This App is useless and the worst App. Now the location where I tried to use the App is also the worst in No. Va. they need to have a more knowledgeable manager to run the place..
Good 3/5
By ChickLady1234
Ordered the spicy chicken and fries. Got a small drumstick and a breast with lots of bones. While the chicken was good, it only look regular size because of the breading and definitely not worth $12.
Quick order 4/5
By cc bigmomma
I enjoy just logging in and placing an order .
I’ve had a few issues when trying to order for dinner and it says that online ordering is not accepted. Overall the app works
Good 4/5
By qeahfbwow t
The app was a little glitchy and took awhile to load but the offers were good and after a few tries eventually worked to order
Great chicken and App 4/5
By Hot please
I have personally had a really good experience with the app and the food in my location. My
Popeyes (Dunn Ave.) in FL have always went above and beyond to satisfy the customer.
If I have ordered on the app and I arrive at the store to find that they are out of certain chicken pieces, they make up for it by offering me choices to compensate what I have paid for. I know not every store is as accommodating. I feel very lucky to have one of the best here in Jacksonville, FL!!!!
False advertising 1/5
By Cheranz
I got email for 5 for $6.99. Local popeyes says that coupon cannot be used at this location
App 1/5
By pipeyes
I can’t log into the app it sends the code to my email I get it but when I can’t get back into the app to put the code in and then it’s sends another code very frustrating
Sandi k
Yay for the App! 5/5
By Stiimpee
The old app wasn’t so great. Couldn’t do too much with it. This is a great upgrade. Discounts, place the order ahead of time and pick it up. We’ve been going to Popeyes for years and this is the most efficient it’s ever been. I’ll definitely be using it again.
Popeyes 4/5
By mochasmiles67
No problems
Great 5/5
By JohnnieWalker23
Fresh hot chicken
Super friendly staff
Yummy 5/5
By taylor99104
Good food and service
Waste of time 1/5
By Janizzzle
Downloaded this after I realized you can only use DoorDash to order for delivery and not pickup. Went through the whole process just to have the app not be able to process my various payment menthols including apple pay
Popeyes 5/5
By scoobdza
I love it. that simple. don’t go anywhere else
William 5/5
By P4KBusiness
I made a easy online order and it also included a free reward. I was pleased with the overall experience. I was greeted at the drive thru window and it was exceptional service I would recommend if your in the area
Easy ordering 4/5
By GI *Joe
Very easy to use
coupons glitches all the time 1/5
By nav55231
i got $5 support coupon which never work. it shows adjusted in price and shows final price without coupon being applied at the end.
Raggedy. 1/5
By Willyweston
The rewards program is starting off on a bad note. The only way to earn points, generally speaking, is if you place an order through the app and pick it up either inside or through the drive-thru. They have an option where a code can be scanned, but Popeyes has a low-down nature to its brand and NO LOCATION that I have been to thus far, has the capability of scanning it to earn points. Popeyes… do BETTER and equip your franchises with working scanners and equipment and stop limiting your customers and staff. Great idea, garbage execution.
Fast and Easy Ordering 5/5
By Ajwhaider
The app is so easy to use! I like seeing the offers and deals in the app!!
Wish it wasn’t broken on iPhone 13 2/5
By Steven Hester
Downloaded this and got through sign up, built order, checked out my cart, and the screen went white and wouldn’t load. Waste of time, but hopefully they can repro and fix
Awesome! 5/5
By Dabiglush
Love this app!
Cancelling orders 1/5
By lenmej99
Terrible service, ordered twice from there. And both times my orders got cancelled when it was about to be dropped off. Plus the extremely long wait time. Absolutely horrendous, waited an hour each, for both orders. Just to get a last min notification saying ,it was cancelled.
Worst App 1/5
By SlimmyJimSteezmeister
You’re better off catching a chicken on the side of the road than using this app. Three times this week my order goes through, then an hour later it disappears and it’s canceled. Support is nonexistent, the user interface is sluggish and clunky, the tracking is a joke, and the point system is a waste since you never get any points because you can’t place an order. Just go to the store or go somewhere better.
Mobile Pickup Useless - Inconvenient 3/5
By geekingme
Out of all the food apps I use: McDonald’s, Starbucks, Tacobell, Chipotle, Sonic, Burger King, etc. Popeyes is by far the worst.
The mobile app and the store does NOT communicate with each other. Mobile is suppose to be convenient. Waiting 45 minutes after I drove up to the speaker box to give my order name. Is not convenient. Defeats the whole purpose of the app.
I have complained so much time. Mobile app, delivery each one is a mess. Corporate each time would rather humor me by comping my meal and issue support credits.
I don’t want a comp meal or credit. I want a working app! One where I get what I exactly ordered. Where I placed in app and pick up without having to wait 45 minutes. Or give us the ability to cancel.
Great 4/5
By Courtiee2
Easy
Ariane 5/5
By pocahighness234
I love Popeyes!
App is so/so 3/5
By CCN137
I like that I can earn points but I can’t have them scan my app for points if I chose to purchase in store. I also have no way to use a local coupon mailed to me on the app if I want one of those deals. Many items that I would normally order in the store or drive through is not available through the app. Such as a side of popcorn shrimp by itself, or an individual piece of chicken or even an extra biscuit. I can’t even request butter or their sparkle seasoning in the app or extra ice for my drink. When I wanted to bring these issues up to Popeyes in the support, the contact us was very difficult to use. I couldn’t type what I wanted to say as it prevents the keyboard from popping up.
There are a lot of issues that can and should be fixed to make this app so much better. I hope the developers do.
App does not work 1/5
By Fatlifebeats
I got charged twice for an order and it does not show up in my “recents” tab. Have no idea if my order has gone through. My credit card company sent two messages that I was charged twice for the same amount for a online charge.
Trying the contact customer service link and no the nothing happens.
When I was trying to see what offers were available screen would go blank.
Can’t log back in. I get no verification code sent ti my email.
Horrible experience all around and I don’t know how to get my money back.
It’ll get the job done 4/5
By Skovian
It was slow to find which restaurant was able to deliver to me. I ended up restarting the app to get passed that.
Easy 5/5
By FANtastic00
Easy ordering, easy pick up😁
Great service! 5/5
By Lboogie8301
I gif the mobile order and by the time I got there it was hot fresh and ready!
Garbage 1/5
By skeetlez
Runs about as well as their restaurants.
Can’t add points from a receipt.
Beware! Hidden fees added when you check out 1/5
By January Romance
I was trying to make a pickup order for a sandwich and chicken pieces. $4.49+$6.99 = $18.49 + tax = $20.33! It automatically added $7 without any explanation. It was a pick up order and not a catering size. What is wrong with it?
Poor site 1/5
By Rose777777777
The app was fine except there isn’t a place to state no substitutions
After waiting a long time in line 20+ minutes.
I ordered the (2) 4 piece dinner. Which is one of each piece.
One box had one breast and 3 thighs. Great if you like dark meat. There’s no option to order light or dark meat. The other box had one break, one thigh, half a wing, and a mystery piece, not a leg.
The receipt we received is the slip of what we should have received.
I would give them a feedback but the receipt didn’t have the store number nor was it on the receipt emailed.
Had been at this location, 9 mile and Kelly, in East Pointe, MI.
Won’t be visiting this location again.
Order didn’t go through but money is taken 1/5
By Steve 56789
I ordered a large order but after the payment the app glitches and only takes money but doesn’t take me forward. Instead it takes me back to payment page again.
Love it 5/5
By glizard_wizard
So good!
James McQueen 5/5
By macqueen jai
Great service and friendly service and great prices and great food prices and special items and deals.
App never works 1/5
By ki.ma.na.ah
Anytime I tried to order through app it never works.
Feedback 4/5
By pudding2019
The app is a little hard to use. It is not very friendly.
Easy to use 5/5
By Mrs. Hyche
Easy to use, clear instructions.
So far so good. 5/5
By Trying2getSkinny
Great experience
Easy to use 5/5
By SirCharlesNash
Being a good ole Cajun boy! I love that chicken from Popeyes!
Yummmmm 5/5
By @@@frugalnana
Good chicken nice people
. 5/5
By Discostewbor
Love it! Send me a coupon!!
Quality 1/5
By det 313 407
For the last year Popeyes is very inconsistent with the quality of there food. I eat at Popeyes 3-4 times a week and it doesn’t taste like Popeyes. I found a Popeyes one hour away from my house that is very consistent and good. That one in Marietta on Cobb pkwy. I just ate at the one in commerce on US 41 and it was the worst chicken I ever had. Meaning it wasn’t done and the chicken was so big it didn’t cook long enough. Needless to say I’m in the restroom right now. I know everyone is still short staffed but make sure the food is cooked right. Had to wait to order about 10 minutes which I didn’t mind because I love that chicken from Popeyes. Chicken not done is unacceptable.
Eh 3/5
By Nic000ss
Loads too often
Works pretty good 4/5
By Hahahauyyy
Couldn’t place order, when viewing order the button on the bottom that says “continue” didn’t work. Closed and reopened app, problem was fixed.
Popyes.com/support!!!! 1/5
By HUNGRY -MONEY Houston,Tx
The Popyes.com/support is an insult. Back at square one with an automated system/robot
Hi 5/5
By Nikky036
Love it
