The Very Best 5/5
Postmates is still the very best delivery service ever.
The worst app ever. 1/5
I ordered food for my sick 2 year old daughter and they took my money but didn’t send out food and when I called them about it they said I didn’t have an order on file. I talked to 5 different people and 3 of the 5 told me totally different things. Now im stuck with no money and a sick, hungry baby. This app is by far the worst food delivery app EVER. Do not order from them. I could literally cry right now.
Last option for food delivery 1/5
Postmates definitely has cheaper prices when it comes to other apps such as UberEats or DoorDash, but the quality of the service is horrendous. If you don’t pay your drivers a big enough tip, they’ll take FOREVER to deliver your food! I can’t tell you the amount of times I just cancelled my order because it was infuriating waiting for food that would seemingly never come…
READ the reviews, not the amount of stars!!! 1/5
I don't understand how this app has 4 stars because when you actually read the reviews with 4 stars, they're actually bad reviews!! Also in my personal experience this app is a scam. Don't download or order unless you want your money & time wasted.
Terrible support, scammers 1/5
By Bill Robertson 1963
I made an order for a pretty large group of people at work. After multiple delays the delivery personally finally showed up at the drop off location, marked my order “Delivered”, and left. Shortly after she messaged me saying that she didn’t bring the food because the restaurant cancelled the order.
I sent this to Postmates support along with screenshots of the message from the delivery person herself saying that she never got the food. After a lot of back and forth they said they were sorry but because the delivery driver showed up at the delivery location, they were unable to give me a refund.
I paid for food not for someone to show up at the drop off location empty handed. This is after spending thousands on large orders through the app. Very disappointed with this level of service, and I won’t be using this app again.
Long wait times. 1/5
Bad customer service. Hard to get refund. Unclear about refund/ credit policy. Customer service rep is automated.
Cant add condiments 1/5
I tried order from cupids hot dogs on postmates there are 2 options make ur own
Or get it with mustard onions and chili
I only want onions and chili and chese but you cant add more then one now which was not the case less then a week ago
Easy enough to use 4/5
Like most delivery apps, sometimes it’s a quick delivery and sometimes it’s not 🤷♀️
They’ll Steal 1/5
By Unwanted Honesty
Placed an order and changed it 30 seconds later. Was charged twice ($48) and was told by support there would be no refund. Been using this app for years with PLENTY of orders but I guess a little couple bucks was worth a customer.
Did NOT deliver full order, charged full price 1/5
Ordered from red lobster and didn’t receive a third of what we ordered. I messaged Postmates and was told they can’t refund any part of the order to please leave a review. Basically beware, you may get what you ordered or you may not, but you’ll be paying for it either way. I’ve never had that problem with DoorDash.
I’m liking you very much!
delivered but not received 1/5
I barely use postmates because I always have complications. I decided to use it today because I had a coupon but it said my food was delivered, but I never got it. I live at a university and wrote specific instructions to hand it to me. Either the driver gave it to someone else and didn’t confirm, or kept it for himself. Such an unorganized app with horrible deliverers.
Order Takes long 1/5
Very long , can’t find drivers
First time customer promo codes don’t work what a joke 1/5
Not even worth writing
This service has PLUMMETED 1/5
This is about the 10th time I’ve had a delivery driver steal my food and mark it as delivered, but I’ve had enough. I’ve ended my membership. I ordered an entire meal and this driver named MIYRA in Los Gatos marked it as picked up, waited 10 minutes, then marked delivered. When I called support, they said it had been delivered to an address - which was the restaurants. These drivers are scamming the company and customers and the best they can do is offer a refund in 3-5 business days. I’m so over this, Postmates. Punish your drivers and make them photograph evidence of delivery for once in their lives.
bad service 1/5
By jg bdz
charge me for an order i didn’t get and customer service would not even reply
Don’t trust this company 1/5
Horrible costumer service, if they make a mistake, they make you feel like it’s your fault. They need to figure out a better way to guarantee the driver drops off to the correct address, if they get it wrong it will cost you, the consumer your money cause they will not refund you even you make a good case.
The app is great, simple to use, and efficient; simplicity is mark of good business sense.
Having issues with payments options and there is no way to contact Postmates to get it working.
No support 2/5
By K,K,&K's mommy
I keep getting half full drinks from
Taco Bell, and Postmates does nothing to rectify the situation. I don’t know if the carriers are drinking them or what.
My Best Friend’s Birthday 5/5
By Trent Michael Kemp
Their fees are outrageous.
Not only do they ALREADY up their prices on every item from businesses to profit from, but they also charge you all these “fees”. If I place an order and the order comes out to $11, the total with the FEES will come out to $20. How is that even fair? You’re better off just driving to whatever food place yourself. Not to mention, when you order through the app, the restaurant/place almost ALWAYS messes up your order somehow and you only get a partial refund depending on what happened and left with a messed up order still.
Their customer support team via phone has always been delightful which is why I’m giving two stars, but without them, it’d be a one star.
OH, and for some reason, when you order through the app, it won’t show all the item the restaurants sell. I even called restaurants and asked why it’s not on there and they have no idea..
i have never once gotten my order right from postmates 1/5
By katta joey
and they have a limit to how many refunds you can get (even though it’s ALWAYS THEIR FAULT), make it impossible to remove tips (although their customer service claims you can), and make it impossible to contact your driver after you contact customer service. deleted the app tonight because i was missing half my $50 order. tipped my terrible driver QUIANLING $8 (she literally called me to come get my order and just left when i told her it was wrong) that i will never get back. wasted lots and lots of money on this app.
Terrible!!!!! Took 2 hrs 5/5
By natalie watterson 1
Terrible it took 2 hrs to get food
Delivered wrong item and then only refunded me 1/10 of what it cost! 1/5
So I ordered an item from a restaurant. A different item was delivered. Rather than refund me the whole amount, they only refunded me a very small portion of what the total amount was. Then, the didn’t let me talk to a customer service rep or let me rate the experience in any way. Every time I tried to renew my complaint, I just got a message saying that I was refunded this very small amount. Total let down and fail!
Better service 2/5
Restaurant gave me wrong food. It would be nice if they had a feature to complimentary redeliver the food
Vons order 1/5
By gerry ray
I wouldn’t even give this order 1 star but couldn’t give it less. I ordered jello and cottage cheese and they delivered jello and sour cream. Postmates didn’t make it right by bring out cottage cheese like I ordered they called it all good. I will be closing my account today don’t order from grocery stores.
The taxes and fees cost more than my food, this is ridiculous
Fresh, Delicious Every time 5/5
Have used all the delivery apps and Postmates for whatever reason just seems to deliver consistently a better product regardless of where I order. I’ll sometime see a restaurant on Uber Eats and the specifically go to Postmates so it arrives fresh, with utensils, sauces etc…great service worth the moola
It's expensive compared to other service but 2/5
I occasionally use because I get a good coupon so it's useful then but only then is it worth it. Still overpriced but depending on the restaurant, fine.
Convenient but Overpriced! 4/5
This app is convenient but there are so many hidden fees and a lot of restaurants charge more for items on this app than at their brick and mortar locations.
No PayPal 1/5
The app refused to recognize my Visa account and kept accessing the PayPal option and declining payment for my order because
I do not have a PayPal account.
Postmates if fine, but it’s not this 3/5
By Why sc
My main issue is without fail- Uber eats, door dash, and other all fail to find me every time. Only Postmates people do. It’s the apps fault as far as I can tell. They deny it, but it’s beyond coincidence by now. Their gps is just not good. So when I want Postmates half the time they will joint venture with another service. And it’s a nightmare. Awful
Missing items 1/5
By JN Rican
I have had missing items multiple times. Have requested refunds and never received a response at all. Postmates is shady!
AWFUL SERVICE 1/5
Typical Uber company… drivers won’t respond to inquiries, company won’t refund if there’s and issue, impossible to contact customer service. DO NOT USE!!!!!!
App malfunction robbed of 70 dollars and rude support staff. 1/5
By Steezy C
My wife ordered pizza and was charged 70 dollars and the app malfunctioned and never moved past send. We tried calling with no luck. We had no choice but to cancel. Support on the app was extremely rude. No refund no credit and no food. How is this legal?
App malfunctioned and ROBBED of over 70 dollars 1/5
By v & s 519
Tried to Order pizza. The app became stuck on send for over 30 minutes. We had no choice but to cancel. We then called support and we’re RUDELY hung up on. Wouldn’t even offer to give us food or credit for the money we paid. We want our money refunded. It’s not our fault your app malfunctioned. We will be reporting you to the better business bureau.
I got robbed off Post mates 1/5
By malakie mack
My payment said 0.00 on Uber one then I got charged 5$
Once you know what you like.. 5/5
It's perfect , how to find what you like?
The convenient symbol Postmates uses
shows who has the highest customer ratings, -that's symbol is quite helpful,
and this app is pretty awesome too
and if you join on a membership that saves you more money. Often it's cheaper than the way I shop & ya gotta love no dishes and servers willing to deliver, pretty helpful!
I thought I’d have my food for lunch today at work and I get a text saying it arrived. It’s not at my building where I work at like not even here it’s at some other building not even close to mine. I even gave her a tip before ordering and I most definitely regret it. And it’s even more annoying knowing I can’t get a refund because the driver dropped it off so it would be in my possession but how is it in my possession when it’s not even at my job someone else has my food right now. I’m never getting this app or any food delivery app again I’ll do better taking my time to get my own food.
Set up 1/5
Too confusing on pricing
Postmates is great! 5/5
Constantly has great deals and food always arrives on time.
the worst company i have ever interacted with. 1/5
this happened 2 years ago and i’m still reeling from how unprofessional, greedy, and inefficient this company is.
not only had I ordered an item from them and not received it, but they charged me TWICE for the unreceived item. i contacted customer experience immediately, and it wasn’t resolved for FOUR MONTHS. i didn’t need the money so much as i wanted to make sure postmates didn’t have it. i haven’t used a food delivery app since, and especially caution my friends and family against postmates specifically.
The food delivery person will screw up your instructions guaranteed 1/5
They don’t care what you tell them as far as instructions and the customer service also doesn’t care. Have had multiple meals ruined because everyone associated with this app just seem to have a DMV level of apathy and disdain for their customers. Just a trash app. Do yourself a favor and use DoorDash.
Why so much money 1/5
By Kiana Razipour
It’s so funny how taxes the taxes and shipping INDIVIDUALLY were double the price of my Starbucks drink. Not only does it take ages to arrive, but there’s literally a Starbucks across my street. I had a horrible day and though I could’ve drove there, getting it on Postmates isn’t any better.
2 wrong orders in a row 1/5
By dddgfis gfvdd
Last two orders resulted in the drivers leaving the wrong food at our door. Postmates help team does nothing other then give your money back. I don’t want my money. I want my food. That’s the whole point.
Terrible and buggy 1/5
HORRIBLE AT RECEIVING ORDERS AND CANCELING. ITS SAYING MY CARD WAS NOT CHARGED WHEN IT WAS.
Not accepting my cards finds 3/5
Your system was saying I didn’t have the funds on a card that I know I have the funds on.
Use other food apps! 1/5
I placed an order from a convenience store that was supposed to take 15-30 minutes: an hour later and a dasher had not even arrived at store. Couldn’t contact support through the app so had to do it online. The agent said they could not do anything as it had not past the latest possible delivery time, which was only 5 minutes away. (And 30 minutes later than the previous delivery time) I then explained it has already been an hour and they said all they could do was reimburse me 20% which was $2.16. Waste of time and energy ordering on this app. I hate writing reviews but that’s wild. DD is a better app, quicker deliveries, easier to reach support, and seem to actually help resolve your order issues.