Can’t delete account as a customer 1/5
By zachary march
I am not able to delete my account I sent in at least 4 tickets to close my account, saying the email that I conformed to delete it.
The worst 1/5
I once Ordered with this app from a fast food place that was literally not even 10 mins away and it took them almost 2 hours just to bring it to my house and at the end when I checked my food it was all cold it was unacceptable! Will never Order from you guys again!
Throw the whole app away PLEASE FOR EVERYONES SAFETY 1/5
For one the drivers are bad they are rude and mean and I honestly believe one of them ate some of my food. Then when I placed my order for the food it cost $15.78 then 2 hours later they charged me $21.56 saying the prices on our app are just estimate it’s not the real prices that the merchant requires. The app is not well secured one time somebody from a completely different state was able to order a meal from my account when I tried contacting the driver his number was coincidently out of service so I put in a review to the app and they didn’t get back to me. Yes they have
Poor timing, poor quality, poor service 1/5
If you want your food to take 2x as long to get to you as it should, use this app! They don’t have any explanation of why someone picked up the food and drove over 30 min out of the way. 10/10 wont use again.
I ordered from post mates for the first and probably last time. I ordered papa John’s pizza and although papa John’s is only 10 minutes away the pizza was not only cold but as the delivery person got out the car I couldn’t help but to see the box was not completely closed. It was not in a warmer just sitting on his seat or floor of car. Awe full first time experience. Post mate when delivering pizza drivers should have warmers and never should a box appear open
Terrible experience 1/5
I only received half of my food when I ordered from this app
They took a long time to get to me don’t recommend this app
HORRIBLE SERVICE 1/5
I made a $60 order of food and they forgot 60% OF THE ENTIRE ORDER. When submitting a report of the missing food, they could only refund me $25. I WILL NEVER RECOMMEND THIS APP TO ANYONE AND WILL NEVER ORDER FROM THIS APP AGAIN!!!!!!!!
Postmates is horrible 1/5
By Sims Lover!!
First of all their delivery fees are outrageous! Dunkin Donuts is two minutes LITERALLY from my house and it’s $5.99 got delivery! Second, I went to place an order today and my total was $22 and they kept declining my card, I transferred money over and then continued to place the order and they charged me $38!!!!!!! For a $22 order... they say it’s an authorization fee that will be reversed within 1-3 days? That’s a JOKE. Why they would ever need to take $38 for a $22 order is beyond me. Delivery never comes on time. The other day my estimated delivery time was 11:15am and it came at 11:47am. And like I said Dunkin’ Donuts is MINUTES away from my home. CUSTOMER SERVICE NEVER RESPONDS or gives refunds for their messed up orders! If DoorDash or UberEATS had Dunkin Donuts I would never use Postmates again!
Too expensive 1/5
By Chanai mouton
The temporary hold on a purchase because I’ve used Apple Pay makes no sense and is not cool I won’t use this app anymore
No way to talk to a human? 1/5
I joined Postmates a little bit ago, however never used the services until today. I ordered from a restaurant a few miles from my apartment. I kept a close eye to make sure driver did not miss the apartment, however according to the app, the driver delivered my order, except he didn’t. The app then had me choose a tip, for an order I did not receive. It would not let me choose $0.00 . It also had me “report” an issue that is “in review”... when you’re hungry, and have a $43 hold on your account, you want your order! It is wanting me to rate the food (I did not receive so I’m not going to rate it—) I went on website and app- no way to actually call and talk to a human being?? Come on. It would have been easily solved for Postmates employee to contact the driver and enquirer if it was left at the wrong apartment and have it rectified. But now I have to wait (I don’t even know for how long?!) for the company to “review” my enquiry. Very unhappy. (& still hungry!)
And I will be contacting the BBB if I encounter issues as I am now reading a lot of the people have been having!
It is now MARCH 18 2019 & FINALLY postmates decided to slap a generic reply to my review (after not having a way to call and resolve this issue)
They are a bunch of thieves. DO NOT ORDER FROM THEM!!! The app showed the food picked up and even showed me a route of the driver— except there was no driver- no food. I don’t know how they have 4 stars bc I’m convinced they’ve rigged that up too. Look at all the horrible reviews. No way.
Use a different app 1/5
This was my first time using the app and I’ve already deleted it. I ordered two items and postmates receipt shows for two items. I drove to the restaurant to order the item that was missing, they showed me the postmate receipt which the delivery guy signed for and postmate only ordered me one item. I was charged $25 and my food was only $11.99, I was charged $13 for services and delivery. I’ll stick with Uber eats, Grubhub, and DoorDash.
I ordered TWO things from jack n the box, and our driver took over an HOUR just to put the order in, so i canceled it. I tried to order the exact same thing and the same result happened with the same driver. I don’t ever complain but this was unacceptable, so thanks for your “stellar” service, postmates.
Customer Service 1/5
By Michelle Morales 🌺
I ordered one single drink for a total of $11.94 (drink + tip, no delivery fee with coupon) only to be hit with a $45.64 temporary authorization hold that has been on there since March 12, the day of order. I have been emailing customer service since then and no one has been able to help me get this removed even though the order has already been charged to my account since March 13, a day after I ordered it. I tried contacting my bank, but my bank can’t remove the hold without having verbal confirmation from Postmates but Postmates doesn’t have a phone line for customers, only their employees. It’s been 4 business days (as of today), 6 days total, that this hold as been on my account and all I have received is the runaround from Postmates saying that it should fall off automatically but what is taking so long? Am I ever going to get my money back? Why such a large temporary authorization hold for a small order? From this, I have deleted my Postmates account and am disgusted with their customer service. I only hope that they will see this review and try and make this right.
Lots of fees 1/5
Fees will account for about 50% of your food order. Also the prices are higher on the app than at the actual restaurant. Make sure whatever you order can be reheated because it will probably be cold when it shows up. Pro tip: order food before you’re actually hungry because it also takes an hour and a half to get to you. Better off just sticking to restaurants that have delivery. Little to no value add. They will send free delivery promos but that only saves you about $3.
Racist delivery guy! 1/5
Your $10 credit is worth f**k all. This was supposed to be a nice night. I chose Postmates over any other delivery service and get s**t on by your racist delivery guy?!. $10 credit?! That’s my repayment?
I give props to them on delivery and accuracy, I got it fast and it was correct only problem I have is the shady hidden fee. I don’t believe seeing anything about a holding fee before my order I wonder if that’s legal.... just going to have to find out about that one :) however I enjoyed the service and the apps simplicity I would like to talk more about this hidden fee charge if you guys would get back to me please.
dont use it！！！ 1/5
By Danel S
postmate will charge more money from u accout than the price of u food. It is a Malware, DONT TRY THE FREE UNLIMITED SERVICE. AFTER 7 DAYS THEY WILL CHARGE YOUR YEARLY SUBSCRIPTION 88 DOLLARS REALLY?! NEVER USE IT !!!! THEY USE IT TO STEAL U MONEY.
Download another food delivery app instead, unless you like being scammed 1/5
I have been a customer for about two and a half years and have experienced plenty of Postmates mishaps- wrong orders, not being able to use promo codes offered (convenient) and having drivers leave my orders outside in the heat and rain as opposed to simply knocking on my door. However, my most recent experience makes it perfectly clear that the service Postmates offers its customers is rapidly declining and their entire system is a scam.
My use of the Postmates apps was declining prior to my most recent order considering that the prices were already high, yet they were getting even higher and I wasn’t sure why. No new restaurants had been added to my area and the service wasn’t getting any better so it didn’t make sense to me to keep using the app as frequently as I used to. However, a few days ago we decided to order off of Postmates because my family and I were deep cleaning our home for a family event and didn’t have the time to go out and get food.
We ordered a salad, veggie burger and a signature “Farm Burger” from a restaurant called Farm Burger. Mind you, we did not make any special requests or customizations- we ordered the meals as simply as they came. So you can imagine our surprise when we received a salad that wasn’t even on the menu and SOLELY the patty of the Farm Burger. The only item they got right was the veggie burger, but of course it was cold.
My mother chased after the delivery driver thinking he had given us the wrong order/bag (which was happened to us twice before using Postmates, so we wouldn’t have been surprised). However, the driver informed us that it was the right order. So I proceeded to try and reach out to Postmates.
POSTMATES DOES NOT MAKE IT EASY FOR YOU TO CONTACT THEM UNDER ANY CIRCUMSTANCES. There is no way to call the department that handles customer complaints. The only number/department you can reach is their merchant line- and nobody there knows how to help you if you have an issue as a customer. Also, if you submit a complaint regarding a specific order, the app does not allow you to submit another one.
Anywho, I submitted a complaint but I was ultimately told that I would only be refunded $19.24 for the order. Which does not make any sense. Why am I not being refunded for the total of the order? I can understand being charged for the delivery fee of $5.99 and the tip I gave the driver which was $4.45. However, I am ultimately going to be charged $29.68 for this order and I have no idea why.
I have emailed multiple representatives, one of which called me “Veronica” when the account name is under “John”.
Maya W., Michael Z., Max, Veronica G., George W., Courtney N.: These are the names of 6 representatives I have been in contact with via email regarding this ONE issue and none of them have been able to tell me why I am going to be charged $29.68 for an order that was completely unacceptable. I have had to reword and rephrase this basic question for all 6 of these representatives and they still did not give me a direct an answer. I have asked to have someone call me.
They called twice, from a Scam Likely number, which of course I didn’t answer because I didn’t know that was them. What kind of respectable business calls from a scam likely number? I told them to call again, of course they didn’t. I then asked to a manager. Surprise- I haven’t been contacted by a manager and it’s been more than 24 hours since I made the request.
I used to be a store manager that worked with Uber Eats. The delivery drivers would always make sure to check the orders and make sure it’s exactly what the customer requested via the app. Customers can also have a way easier time contacting them if need be. Their delivery prices are cheaper as well. Delivery Dudes also offers a way better service than this. Please save yourself time, frustration and a LOT of money and download another food delivery app!
TLDR? If you want a food delivery app that is inconvenient, expensive, unprofessional, severely lacking customer service and makes you want to get up and just say “screw it- I’ll just pick-up my order” - then download this app.
Other, better apps include uber eats, doordash, grbhub 1/5
Are you kidding me?? Tonight was the third time my order was canceled after waiting over an hour for your delivery. I was trying to buy myself a birthday dinner after studying all day, but once I got the canceled notification, the restaurant was closed. Take this as precautionary tale and don’t get this app.
use my code to get $100 credit in delivery fee 3/5
Terrible experience 1/5
We waited way over one hour for a delivery and we would still be waiting had I not called the restaurant to inquire and discover that nobody was actually working on my order. Second time that the delivery is messed up. Will never use this app again.
Poor Drivers 1/5
I’ve ordered multiple times through this app and while I have received mostly good food from the drivers I have had equally bad experiences with the deliveries. Multiple times the food has come with the wrong order, the driver is supposed to verify this and multiple times my food is said to be delivered but it never was. The last time being most infuriating as I could see on the map the driver was at the wrong address and I tried to contact him through the app to let him know and did not get a response. I then within 5 minutes got a message to tip the driver as the food had been delivered. The worst part is Postmates has no customer support phone number to contact them at to get my money back. I now am out 35 bucks until Postmates decided to call me back after I messaged them I never got my food. This is so ridiculous to me that a company at this point has no phone number to contact them at. Order at your own risk and have to eat your own money until Postmates can get back to you on their own convenience because of a crappy driver.
Fake promotions 1/5
They sent me an ad for a $100 promotional credit, but the code wasn’t valid.
3 Strikes, You're Out 2/5
I'm not using Postmades again. First time- I waited 1 hour for them to tell me there were no drivers nearby to make the delivery. Second time- it took 30 mins longer than estimated time, food was cold and was missing a $7 side item. Third time- missing a $8 side and had nuts on a plate that I asked for no nuts. The only reason I kept going was because they gave me credits towards my next order when they messed up. 3 strikes youre out.
Won’t Allow Me to Tip 1/5
It won’t allow me to tip through the app! At first I thought it was something that was removed, so it made me look like a cheapskate. But it’s all the all’s fault!!
Bad service 1/5
By Amko PHX
70% drivers don’t pick up whole order. Garbage service
Driver was quick and professional that came to my house and friendly will be referring people and using again thanks Vlad great customer service
SCAM APP 1/5
By Ryan Gregg a
Placed an order through their app and the restaurant had no record of even working with Postmates. I am now out $50. This app is obviously a scam and the customer service numbers end up hanging up on you after a few rings. AVOID!!!
Way more than expected price. 2/5
So I was expecting to get my meal 30 minutes after ordering, it took about an hour to get it, and I see that it charged me a $7 service fee that was never said? It went from $30-$40??? Without notification. What the heck. Don’t download.
Isn’t working 1/5
This app will not work on my phone. It keeps saying that I have no connection to fetch near by places. My connection is good! I’ve deleted it and down loaded it and still nothing.
Learned my lesson 1/5
I have ordered from Postmates three times and every time has been a horrible experience . It’s either me having to wait and hour and still walk to find the driver for my food (to still get the wrong food) or have my order canceled and charged because the restaurant didn’t have the food. Ubereats and doordash has never given me a problem. If you get this app because a promo don’t waste your money and time on it.
Horrible customer service and drivers 1/5
No customer service number so prepare to be emailing back and forth while you sit around without the food you paid for. Then when they try to make it up to you they barely even refund you for the food. They don’t even make sure you’re actually getting what you ordered. They just leave you to get screwed over by another driver who is also terrible at their job.
Absolute trash 1/5
Made me wait for my food 2 hours and NEVER delivered my food. There is NO OPTION to call postmates to check in on your order. Extremely disappointed!!!!!
By Kyky 127
When we got our food there were many things missing from our order.
False pricing 1/5
The price is listed in the app or completely false, I was charged double what the app stated because it’s a supposed estimate and I get to pay the price for it being completely wrong and literally double the price. Door dash is a much more reliable app do not use Postmates.
How can they not know they can’t deliver? 1/5
By Modern Colors
I just don’t understand how Postmates hasn’t figured out a way to know when they can or can’t deliver. I’ve placed the same order last night and today and both days have had people here waiting to eat to only get a notification at the time of delivery that my order has been canceled. I’m done with postmates.
Love Postmates - Used to Work for Them in Portland 5/5
By Joe Yoder
⚠️⚠️Please please expand to Goshen, Indiana⚠️⚠️
I love Postmates delivery service and ability to order anything outside of Alcohol and Tobacco from any store to anywhere you are, even to the middle of a park. I used to work for them in Portland, and was of the first Couriers hired before launch date in Portland. Then I moved to Goshen for another Job. It would be awesome if Postmates would expand their service area from South Bend and Elkhart to Goshen. My wife works at one of the handful of hotels in Goshen, and their customers are asking if we have Postmates all the time. Heck I would put my time into doing deliveries here and there on the side if Postmates expanded to Goshen as I’m still a part of the fleet.
The worst food delivery service 1/5
Don’t bother downloading Postmates; you’re better off getting GrubHub or DoorDash instead. The first order I placed with Postmates, the food was not prepared correctly (forgot toppings, etc). When I complained to customer service, all they did was send back a generic apology email (with other apps, they will offer a partial refund or credit back to your account). Fine, not Postmates’ fault that the food was incorrect. But they also charged a fee that was not disclosed, only after my card was charged did I find out... when asked about this, they said that restaurant was not one of their partners, so they have a higher fee? This needs to be disclosed upfront if this is the case (perhaps by making the per-item cost of the food higher, like other apps do, instead of letting the customer be surprised by an extra $9 fee on top of the other charges). The second time I ordered, from a different establishment, they forgot to bring the drink I ordered and one food item. Their time estimate for food delivery was also completely off. They said 45-55 minutes, and when I checked the app, the time kept extending, and the food didn’t get here until about 90 minutes after I had placed the order. In addition, the driver called us because she couldn’t find our apartment, and we ended up going outside to find her and pick up our food (this has never happened with other drivers). When contacted about this, they just refunded the cost of the drink and food that was not delivered.
Overall, Postmates leaves a lot to be desired. So, I deleted the app and continue to only order through DoorDash and GrubHub. Save your time!
Order not delivered 1/5
This is my first time using Postmates and I did not receive my order. I had received a text saying it would arrive soon. I checked the app and it said my order was delivered, but it wasn’t. It’s very aggravating for me to be waiting over an hour for food when it should have only taken 20 minutes to arrive. My boyfriend had used it before and had no problems so I assumed I wouldn't have issues.
Fleet app has issues too 1/5
There are many things wrong with Postmates from the drivers’ point of view. Postmates keeps cutting their pay, for one. The support button on the fleet app is a joke—most times the actual issue isn’t reportable, and the only available option for selection is unfavourable to the driver. The app does not always show the customer’s true location resulting in delays and cold food. And the heat map never, ever seems accurate.
I just hope customers know that if they have an issue with a driver, half the time it’s unavoidable given what the driver has to work with.
Better than the competition 5/5
I don’t usually order out but when I’m at work I do. the area I work in tends to have fast food and Chinese takeout. Ubereats and grubhub offer identical restaurants. However, I was super impressed with postmates and the variety of restaurants in there. Delivery fees are fair. And drivers are courteous. Def gonna be ordering solely on here now
An okay app. Would be nice to know that there are no nearby postmates to the restaurant before we’ve already picked out what we wanted to eat.
Downloaded but deleted after reading reviews 1/5
Not even gonna start up this apparently horrible app thanks to all the bad reviews. Thank you for the warnings
WORST DELIVERY SERVICE EVER 1/5
Very unreliable they never showed up I don’t know what happened to my order
NEVER USE THIS APP 1/5
IF I COULD GIVE THIS ZERO STARS I WOULD! Food was cold! it took 2 hours for my food to get to me and by then I didn’t even want it. I called to say I want a refund because it was cold and late and they only gave me a 10 dollar credit for my 35 dollar order which was barely eaten because it was so cold and late.
Bad customer service 2/5
On occasion your food will come much later than they tell you to expect it to come. When this happens they will not reimburse you for the full cost of the purchase, just the small service fee. Do not use this app if you have to get your food within a set time period or you risk having to cancel and not be reimbursed.
Expensive, unreliable 1/5
The app itself is well made but compared to services like Amazon Prime Now you are paying a premium for shoddy service. Drivers are not accountable and will often hand your food to anyone that happens to be in the right place regardless of your delivery instructions. I almost lost my last order if the random bystander the driver gave my food too hadn’t been honest.
The restaurant selection is good but after taxes, service fees and delivery fees and tips expect to pay $15 to $20 more for dinner than you would have so it’s rare to feel like you’ve gotten good value for money. Coupled with the shoddy and slow service, there are much better options out there.
I tried the promo code 10 times 1/5
If I could give 0 stars I would. There were multiple times I had a promo code and Postmates wouldn’t take it. Despite it saying in the terms and conditions that this was able to be added in addition to the first promo code. I called and they wouldn’t help. I was also sent the promo for St. Paddy’s day and they refused to add it to my order. I am so disappointed. I worked for postmates for 2 years and they are in no way good to their word. I am gonna go to grub hub instead. You shouldn’t have terms and conditions that say you can put in a promo code and send one directly to my email when you don’t honor it!
Look at the developers response after people file a complaint. They further the burden by asking the person who already got screwed on a meal to go through a multi step process so a senior person can properly address the issue. Why would I even try this app?