Required tip 2/5
I believe it is ridiculous you require a tip prior to using the app again. The delivery has been late and canceled due to lack of performance before. I always try to be nice but give me the option, not a requirement.
Friendly people 5/5
I can’t believe how polite a fast these guys are...it’s hard not to Oder from them because every single time has been a pleasant experience ♥️♥️♥️👑👍🏼
Horrible customer support. I get that it’s 2019 and the modes of communication are through text and email, but to not have a phone or chat option for issues is crazy to me because your business is time sensitive. They were not even helpful or friendly when I did reach them.
Slow and horrid 1/5
By momo meuler
My first delivery was terrible, took and hour and a half when it said 30 mins and my food was cold when it got there- fine things happen. Then I went to order a bagel and a tea while I was at work and they placed a $46 hold on my account for a $10 after fees order! I canceled it because holding $50 this close to payday its not something college students enjoy only to discover that hold is placed BEFORE the order and takes MULTIPLE BUSINESS DAYS TO GO AWAY. Customer service is hard to reach and I am furious. Will never use again since my outreach to customer service was ignored and I’ll be telling everyone exactly the kind of experience I had with postmates.
New Update Messed Up Everything in Order 1/5
Latest update doesn’t work properly. Radio buttons don’t save selected options and revert to default options. Checkboxes work fine. But picking the radios for meat rice and bean selection for Chipotle returned the wrong items after I added them to my order. Too late to cancel when I noticed. Support didn’t do anything.
Enticing but will leave you feeling hungry 1/5
I am leaving this cautionary review before I delete this app. We’ve had our orders canceled on two separate occasions because of a lack of delivery drivers — once nearly an hour after placing our order and the other close to a half hour after the fact. To add insult to injury, on both occasions the charges were authorized against our debit card, making funds unavailable to us for several days.
Best Food Delivery App in the US 5/5
Postmates covers more restaurants than other apps. And the experience is also much better since the postmates are better regulated than deliveries managed by restaurants
Do not use you will get robbed of money!! My total bill should have been 35.00 and change, when everything was processed it was 67!!!! Tried to contact the company only an email can be sent!!! I called the store that my items were purchased at... they don’t even know if it’s a postmAtes pick up or not!!! So not sure what was charged on my card.
TERRIBLE CUSTOMER SERVICE 1/5
I’ve made multiple problems with Postmates. One there is no contact number to get in touch with them when something is wrong. Also last night I ordered subway at 1 am and it took 10 minutes to be prepared. There was no driver and no one alerted me. I tried to keep canceling my order and it said there would be a fee, but I did it anyway. It would not let me cancel it after many times of trying. After an HOUR the driver finally came with the coldest and soggiest sandwich I’ve ever tried. I couldn’t even eat it so I threw it away and contacted postmates for my money back. No response. This has happened before with my order being wrong and no one helping to fix it. Postmates is the worst. Plus I work at a restaurant that has Postmates and they mark up the prices for each item you order. Check next time with the restaurant, they hike up the prices a couple dollars and charge tax plus the $5 fee. I will NEVER use Postmates again. Worst food delivery service ever. Use uber eats or door dash way better.
If I can give 0 Star, I WILL 1/5
Ordered from a so-called “non-partner” restaurant,twice.
First time, ordered 3 items, one of them was incorrect, and wrong money got charged from my credit card. I did not report, and planned to give them a second chance.
Second time, WHOLE ORDER WAS INCORRECT. The restaurant did not check before handling it to the delivery guy. The delivery guy did not check when picking it up. The whole order got bagged into a stapled big brown bag, we would not know what was inside! The delivery guy called my name, and named the restaurant name correctly, so we thought it can’t be wrong.
Well, turned out that it can be wrong.
So deleting the app, and go back to DoorDash and Caviar and Uber Eats!!!!!!!!!
I dislike that i can’t customize my orders anymore. When ordering an item it said to add a note and when i would they would say they can’t do it and then theyd cancel my order. Now I can’t add Any notes at all. I dislike the new updated app.
2 out of 2 orders cancelled 1/5
By Daniel N M Chaves
Shame shame shame what an awful business model I have no idea how you guys have a four stars rating. Why was my order canceled?
We apologize that your delivery was canceled. There are a few reasons that might cause your order to be canceled. Some of those reasons include:
The merchant is closed due to a private event, emergency, or a change in their operating hours.
The merchant is too busy to take new orders.
The merchant cannot accept payments due to an equipment malfunction.
The merchant is cash-only. Postmates cannot place orders at cash-only merchants.
If your order is canceled, you will receive a text message, email, or push notification explaining the reason for the cancelation. To prevent other customers from running into the same issue, we will temporarily deactivate the merchant on our platform until the issue is resolved. Rest assured that we will investigate the reason behind the cancelation to prevent it from happening in the future.
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WORST CUSTOMER SERVICE EVER! 1/5
YOU GUYS DEDUCTED 10$ OF MY BANK ACCOUNT WHEN I NEVER ASKED FOR MEMBERSHIP I TRIED USING YOUR SUPPORT PAGE AND JUST GOT AN EMAIL THAT THEY WERE GONNA CALL ME AND I HAVENT RECEIVED ANY CALLS AT ALL! I ACTUALLY WAS LOOKING FOWARD TO ORDERING FOOD THROUGH YOUR APP BUT I GUESS NOT! UBEREATS IS BETTER
“See all” button doesn’t work 4/5
Whenever I go to see what else is around it closes out of Postmates. Like ? But good app and useful for work!
Postmates Scammers KATRINA E. 1/5
Really upset with Postmates! I order my daughter pizza for lunch to be delivered a lady Postmates pick it up comes around our neighborhood and claims to have delivered it.! we try to contact her cause we think the the building are confusing but no answer never did she contact us or even reply to my txt message. Contacting Postmates is hard to even get a reply from them!!!!! I feel bad for my child!
POSTMATES SCAMMER SHE GOES BY THE
KATRINA E. she looks Asian, Philippines, Mexican or I seriously don’t know her breed but she likes to edit her photos! Cancel your order if KATRINA E. accepts it and get another Postmates. Trust me you food will not make it to you door
It works but I don’t have food in my area..
Such great service! The only play I buy my liquor from!
Did nothing to resolve an issue. 1/5
First time using postmates. I ordered 2 items. Only one was delivered. When I messaged their support, they said that it was ok because I wasn’t charged and said there was nothing to do to correct the issue. I get that mistakes get made but there are other services (e.g. Bite Squad, Uber eats) that actually attempt to resolve issues when they arise.
restaurants never available 3/5
I have to keep refreshing the app in order for restaurants that are currently available for my address just to pop up needs an update on that
The worst app ever!!! Fees are so expensive and delivery time is not accurate! I waited for my food for over two hours. Ridiculous
Don’t waste your money 1/5
By K foxx
Postmates is RIDICULOUS. If they don’t have what you want, instead of canceling your order, they will bring you what they have and charge you. For example if you order 3 orders of chicken and rice, and the place is out of chicken, they will bring you 3 containers of rice with no meat and charge you $30. So 90 minutes later after waiting for my order this left me out $30 and forced to buy a whole separate dinner from somewhere else.
Takes too long. Third party delivery so the price that is stated is not the real price. Over all the worse food delivery app I’ve ever used
This delivery service is terrible. Your food is either late or it doesn’t come at all
By keith player
Everything about this app is good but the delivery is overpriced
Over charged 1/5
Postmates is a Horrible app
I ordered food the total for my food was only $10 after taxes and delivery it went to $20. All of a sudden when I get my food delivered Postmates ended up charging me $42 and change and extra $22 which it’s total bs. Also my food was cold when I got it because, it was delivered late. I email them and tell me they can’t do nothing.
App won’t open, no customer support number 1/5
Why can’t I call someone about my order? Especially since so many delivery services mess up? I can’t open the app
First and last order 1/5
Not only was my delivery delayed but the price quoted was not what was charged AND my food arrived cold. Contacting customer service on this app is also a big let down, my order was missing an item that I already paid for but to make a complaint you have to send them an email and wait for a response. Very disappointing
Can we get other payment types 4/5
By Forris Watkins
I love this app it’s the only one that delivers Chick-fil-A, but can you guys add PayPal payment it would be much more convenient.
Saved me at a wedding 5/5
I love Postmates for food delivery when I’m sick or, let’s be honest, just lazy. But they really came through when I was at my friends wedding. I severely underestimated my ability to spend all night in these death shoes and I was unable to go barefoot due to the rocky ground. So what did I do? I ordered some flip flops from Walgreens off of Postmates! I also got some deodorant because we were dancing up a storm. Girls gotta stay fresh 👌 They got there during toasts so I sent my boyfriend to grab them. Ended up dancing the whole night long!! Thanks Postmates for the save!
Super long wait time. 2/5
Way too long of a wait time. Well over an hour every time i order.
Hit and Miss but over all great app. 5/5
I think the review title states it all. At times I’ve certainly enjoyed utilizing this app, but there are times it is a nuisance. Overall i will give it a thumbs up and continue to use it.
Good luck 1/5
Have had so many issues with this app/company. First off, if you live in an apartment complex...good luck. Even if you leave clear directions on how to get to your place, these drivers have half a brain and want you to meet them outside. Isn’t the point of this app is to be a DELIVERY service? This has happened more often than not. Sometimes the estimated delivery time gets delayed multiple times until you just say eff it and cut your losses. Over charged and idiot drivers who can’t follow simple orders.
They were great.... once. 1/5
Their app and website are both horrible. CONSTANT GLITCHES! If you don't figure out a way around your glitch, your order is cancelled and you don't get your food (even though they have still pre-charged your card for a fee that is likely higher than your order/delivery total). I'll just use GrubHub from now on. They're less expensive and more professional anyway.
Drivers lose money 1/5
The people that run this company should be in prison
Great idea, TERRIBLE company 1/5
By Mr. Wanttocheckmyscores
Long read; but very honest
I have both Uber eats and Postmates as I am someone who feels variety is important (especially when it comes to food). But over the past year I compared the two and one his head and shoulders above the other. Postmates has what sounds like good promotions and coupons but it’s all a scam. One example is ; They send you a link to a promotion for free delivery from a sushi place. U decide “ I could really go for sushi”, so you order. Then what always happens is the promotion literally vanishes. If you try to redeem it, it says “promotion/ coupon not found”. It’s all a ploy to get you on their app and ready to eat. Hopefully you’re just too hungry to care that their coupons don’t work (has actually happened to me an my friends so many times it’s almost a joke now). Not only does Postmates CONSTANTLY send you coupon or promotion codes that NEVER work. They also don’t make up for their mistakes. I once ordered for me and my friends, over 70$ worth of food. When the order arrived an hour and half later MORE THAN HALF of my order was missing. I ended up paying 70$ for a crappy burger and eggs from Denny’s!! When I complained to Postmates all they offered was 10$ in Postmate credit! Like are you kidding me? I used that 10$ on an order that was 9.99$, wrote this review and now I am deleting the app. I’ve never reviewed an app before that’s how garbage this app is. Use Uber eats or grub hub. Anything but this trash.
Tips....and more tips? 2/5
I tip before delivery and the app forces me to tip them a second time before I can order again.
I got a coupon for $100 off delivery fees, and what should have been a $7 meal ended up costing me almost $20. When it was all said and done I was still charged the fee AFTER I paid for it, they still took it out of my card AND put a hold on my card. My food was supposed to be here 20 minuets ago, but it looks like my driver has no idea what’s going on. It was expensive, bad service, and my food was cold. I’ll stick to Grubhub. That’s what I get for trying something new.
Great app 5/5
Works pretty well most of the time. I like how it automatically picks up whether I’m at work or at home. I never have to worry about ordering to the wrong address. Something I’ve done several times on other apps. I’m also an unlimited subscriber and It has more Than paid for itself. All of my favorite restaurant are on the app. Great app.
Bad navigation system for drivers 3/5
By Momma You
Never received my food due to Driver always getting lost with the directions Postmates navigation system provides. They need a better, more accurate navigation system. Sending Driver’s to completely wrong destinations not matching correct address inputted in system by customer.
Good -for an app like this 4/5
By The 1&only Rage Ng
These apps are terrible for the economy and customer service and culture in general. However, It’s what we got. Postmates is better than most.
Never get my food 1/5
I order food and it said the guy was in front when I come down to go for it there was nobody I never get any food
Horrible DONT USE— food takes FOREVER- can’t cancel 1/5
Trust me — just don’t even waste your time. If you EVER have to call customer service- I pray for you. It’s a terrible embarrassing 1 line script of “well either way you are being charged- will you wait double to triple the time for your food”... you’ll want to scream, pull out your hair, throw the food at the people once it ever finally arrives .. and YOU CANT CANCEL. FOOD WILL BE HOURS LATE!!! Wish I could post my photo of food... ordered pesto chicken pizza (it’s bbq chicken pizza) ordered Mac and cheese and all the tin foil wrapper is all over the pasta- YUCK !!
Great app, unusual fees 4/5
The service is extremely useful. I broke my hand and it’s been hard to cook. My only complaint is the inconsistency between delivery fees. Some fees are much more expensive than others even though some places are closer than others. It doesn’t make sense but the service is great nonetheless.
Incomplete order 1/5
No dressing/sauce for my bowl. Unacceptable as it is not edible.
Never Postmates 1/5
Every time I order from postmates I get my order an hour later from the original estimated delivery time. When I contact the customer service they were no help and said there was nothing they could do about it. Never ordering from postmates again, only if I want food that take forever to get here or cold food.
It’s pretty good. 3/5
By Big Dan Hardcase
It’s pretty good.
False Advertising. 1/5
By Sydney Kessler
In your description it says “Get anything delivered, deliver anytime, anywhere.” I was so excited when I saw that because nooooo one delivers where I am. Which in all honesty isn’t too far away from the nearest city, only to find that I have wasted my time downloading the app. The first message that is displayed across the screen is “Postmates isn’t available here yet.” Bummer. I’m so devastated, and hope you guys expand soon. In all, you shouldn’t advertise what you cannot supply🤷🏼♀️
Quality control issues 1/5
By Tet dawg
The drivers don’t check the food very well and the restaurants don’t care because they are getting tons of money and Grub Hub doesn’t care because they have a ton of other people ordering.