Hidden costs everywhere; paid more than 50% the estimate! 1/5
And there’s no way to reach out for help because it all ends at the FAQ section.
I made an order and was quoted for $36 (including exorbitant fees) but I decided this was palatable. My FINAL BILL is $58. $58! Granted, I gave $5 in tip but that’s still a whopping $17 more than what I was quoted. The only answer I have from the app is that my food ended up costing more than they’d quoted yet I’m not getting any transparency into why. If I knew it was going to be this expensive, I would not have ordered the food in the first place!
But stop charging a foot and leg for fees
Great experience 5/5
Delivery cancelled 1/5
I have tried to have a delivery placed twice today and both times the eta kept getting later and later before it was cancelled. When I called the driver after the time was postponed, she hung up on me. Overall a terrible experience.
The app is great, clear and easy to use it’s just some of the drivers that make it a 4/5 star app
THE WORST 1/5
By Stick to Uber/DoorDash
APP is actually HORRIBLE. Stay away don’t waste your time energy or money.
Postmates needs to be investigated about hiring drivers 1/5
I currently work with Doordash, UberEats, Caviar & Grubhub which they all use Checkr for screening. For some reason, I applied Postmates which uses Checkr for their screening process and they rejected my application. I have been driving for over 6 years now with no accidents, DUI or any major report on my drivers license. I don’t really care about postmates now because Doordash is extremely on top of any delivery service and I’m super happy with them but what’s really preventing postmates from accepting my application if all the delivery services mentioned above uses the same screening services. Mmmhmmm something gotta be wrong and needs to be investigated.
Lame authorization charges..... 1/5
GET RID OF THE DUMB AUTHORIZATION CHARGES THAT EVEN WITH A COUPON OR PROMOTIONAL CREDIT STILL EQUAL THE PRICE OF A NORMAL ORDER WITHOUT ANY Discounts. The turnaround time from purchase to the actual charge of the food being charged and replacing the authorization charge is too long.
Never recommending this app! 1/5
I ordered food from this app in the section that there wouldn’t be a service fee if I ordered from the locations in that section within the 24 min given counting down. I picked a place in the section in about 10 min or less I put in my order. The app said my ordered was made and picked up and that the driver was on his way to drop it off. 30-40 min later driver shows with my food all cold when the location was 5 minutes down the street away from my location!!!! App lied to me regarding time and on top of that I get charged a service and delivery fee when delivery was suppose to be free according to the app! I put in a claim to customer support they told me everything was how it should apologized and yet still charged me everything solving nothing. What kind of service is this if I could I would put -1 star.
Terrible service 1/5
I had an order accepted and then the arrival time kept getting pushed back until it was eventually canceled because the store closed! No I get no food since it’s closed now!
Terrible App. 1/5
After trying the app twice i will never use it nor recommend it to anyone. Both times I’ve placed orders my foods paid for and it says will be delivered and my order is never delivered the time steadily increases when going to cancel my order it says i will be charged i am outraged. Never received either order !! 😠
They allow drunk and high deliverers. 1/5
All reports are resulted in automated responses with even really looking at your issue or reading what you say. For instance, I’ve reported one of my deliverers being under the influence of marijuana and alcohol but all I get is a “sorry, we will do better next time” response. Avoid and use uber eats or grubhub.
Edit. Even after this, they continue to only send me automated messages.
Pizza, burgers oh my.. 5/5
I love love love Postmates. This makes my life much easier. I am forever grateful.
Delivery needs work 3/5
I don’t know why.. but the delivery is sometimes a little funky. They drive in circles almost before my food arrives. I always think to myself that they must not know how to use the GPS systems. A faster system would make this a 5 star delivery service. Our first time ever using this app, our delivery guy bailed and didn’t tell anyone. He apparently fell and all our food was dumped right outside our apartment building. The littering made me most upset. We called for help on this issue and was told it was the restaurants fault for us not knowing our food was never going to show up.
Worst service ever 1/5
Worst customer service ever. My food was “out for delivery” for over half an hour, when I went to submit an issue about it( who wants to pay for cold food?) their reply was just “sorry, hope you give us a second chance”. I couldn’t even cancel my order without paying since it was apparently out for delivery. Never again.
Food delivery 2/5
I love the part of delivering to your house but the prices are a little higher than at the actual place. And some locations are further when I’m trying to look for a food place near by. But overall not too bad I guess.
Way better than Door Dash 4/5
Way better option than Door Dash, orders rarely have incorrect or missing items. Plus you don’t have to trip the driver until after they deliver your food so there is an incentive to make sure the order is right unlike Door Dash were its all upfront and the drivers not DoorDash care if your order is right because they already got your money.
Really useful 5/5
I like using this app to place orders and picking them up.
Takes too long for the tip option to load - the next time I open the app, sometimes weeks later, it holds me hostage until I add tip on the last order.
Worst Delivery and Customer Service 1/5
I ordered food from Chipotle which is less than 2 miles away. I received a message that my food would arrive within 20 minutes. I tracked the driver picking up my food and then driving to the mall across the street where he spent 34 minutes in Macys. I used the option to “report an issue” explaining this. About 8 minutes later the driver leaves Macys and heads to me. I received an email from customer service stating the issue has been resolved and to accept a $5 credit. I emailed them back explaining that was unacceptable as the food has sour cream on it, its 90 degrees outside, and the food is no good. I requested a refund to which the repeated kept asking that I give them a second chance. I explained repeatedly that I didn’t want the food as it was spoiled. Several emails later the issue hasn’t been resolved and I haven’t received a refund and they haven’t acknowledged me even requesting one but rather keep repeating the same “We take customer service seriously and believe in second chance...please give us one”...again not saying no to my refund request but also not giving me one. I will NEVER use this service again nor do I recommend anyone else. The driver was extremely unprofessional as was the company’s response.
I gave a $5 tip to the person that delivered then the next time I went to order postmates it asked if I wanted to tip the last driver and wouldn’t let me get past that part until I entered a tip. She ended up getting an almost $9 tip.
Use DoorDash instead 1/5
Hi! So I’ve Been an employee for postmates for a while now. But not anymore. I officially uninstalled my delivery app after seeing how they redid the payment methods in my city.
I’ve had to struggle against pay cuts by both PostMates and Uber. In the 6 or so months that I’ve been working for them, they’ve dropped their pay for drivers from around a regular $4.20 or so/delivery to about $3.50/delivery.
That may not seem like much, but it’s detrimental. It’s a pay cut taken away from the people who work day in-day out, to help pay for the corporations and their CEO’s. Uber specifically said they’re attempting to cut drivers pay “to improve their financial performance”.
Not only that, but PostMates has actually done away a “minimum” payment for drivers on each delivery.
DoorDash is the only app that pays their employees anything to blink at. The problem is they don’t have enough business to support those drivers.
I urge everyone to boycott Uber and postmates to show them that they can’t trample on people’s livelihood like this. They’re trying to get rich while the people they get rich off of struggle more and more.
High fees 3/5
I have used Postmates once because I have a favorite restaurant that I love to eat at and no other delivery service offer that restaurant. I used a discount code for free delivery but their fees are still very high!! Also they temporarily charge you more than you ordered. That will decrease in couple days at least on your card. Nobody likes to see that though. If you order from a non-partner on the app, the price might not be accurate. I ended up paying more. After they pick up your food and deliver it, it will notify you of the final price. I don’t really like how that works. Instacart works similarly to this when I tried it last year. I was so excited postmates came to my city but now I’m not sure about it. I’ll stick with Doordash and bitesquad. Grubhub is good when it comes to fees but not enough selections. Funny I thought DoorDash fees was high until I used postmates although it probably varies if you are a subscriber. I might still use postmates if their partnership with restaurants changes in the future and during desperate cravings.
App usage 4/5
App is good but it doesn’t allow instructions on items u want to purchase.
I got a driver named Samual and he never showed up with my order. Never called or anything. Second bad experience I’ve had with Postmates so I’m never using them again!
Horrid Customer Service 1/5
I’ve used Postmates many times and am consistently disappointed by the customer service. Just recently I had an incident where I placed an order for 5 burgers with various toppings and instead received 5 plain burgers.... no sauce nor cheese, or anything at all. I hope the frustration of me and my team at this delivery is understandable. When I reached out to Postmates to receive a refund for this inedible meal, they instead gave me a small credit. A $30 credit for a ruined $90 meal is so crazy to me... it really feels like they don’t care at all about our bed experience. Obviously I don’t want to spend more money in Postmates right after such a poor experience. All the replies I received seemed scripted and clearly did not address my concerns. Overall I’m incredibly disappointed and I’ll be using other services in the future. Hopefully this review does more good than my help requests.
Love the app but 3/5
I wish there was a comment box for your order. “ add napkins , hot sauce , forks “
I love it 5/5
I really like postmates. I usually postmate chipotle or jack in the box and I’ve had no issues since I started using this app a year ago. I think nothing is perfect, so this app does have problems. Sometimes the driver doesn’t know where my apartment, but that’s about it! It’s a great delivery app and I’m satisfied.
Still no way to interact with driver or restaurant 3/5
By shawn livermore
It’s great and all, but if it’s taking too long there’s nothing you can do but sit there and stare at your phone. What’s even more frustrating is that you’re hungry. Please give us something we can tap on to make us feel better well we stand there starving waiting for some ominous driver to bring us food.
Not all it is cracked up to be. 1/5
Originally switched from ubereats to Postmates because it is cheaper and they offer unlimited delivery on orders over $15 for $10 a month. We have a disabled baby who is on oxygen and has a feeding tube so it’s very hard for us to leave and we eat out at least once a week because it’s easier. Now, the first probably 7 orders we had were incorrect and missing food. Postmates is good about correcting the total on the order but that is all they will do. You are left to fix the mess up on your own. Not a huge deal I GUESS.. BUT last night was the deal breaker for me. My husband has just gotten home late last night from having surgery on his dominant arm and was unable to use his hand or arm, he hadn’t eaten anything all day due to surgery and was also a bit delirious and in an extreme amount of pain. Zips (a local chain) was the only thing that sounded good to him because he was feeling nauseous from the meds so of course I get him zips. Now zips is the SLOWEST fast food place in my town and everyone knows it, but not a big deal. We should have gotten our food by 9 pm, which we did and then I should have been able to get my husband and daughter to bed. Nope. We ordered 7 burgers and a bucket of fries (my husband typically eats once a day and works very hard so yes, he eats A LOT when he does eat). Well, we only got 1 burger and the order of fries. After basically begging Postmates to send us the rest of our order and fix the billing, all they would do was acknowledge the billing issue and tell me I’m on my own for the rest of our food. It’s about 930 at this point and I try to reorder our food through Postmates, well my card won’t authorize the purchase because we only had just over $50 in there and the original order had placed a hold on my card for 40 some dollars for a $9 order so this forced me to have to go out and get the rest of our food with cash we had on hand. Yes, we could have ordered pizza or made something at home but MIND YOU, my husband only wanted zips after being drugged up and nauseous from surgery. So then I had to eat my fries before going and getting our food so they wouldn’t be cold when I got back. As I was about to leave, I remembered I had to deal with a bunch of my daughters medical stuff and set up her night feed before leaving because my husband would have been unable to do it due to his arm. ALSO, I should not have had to leave him home alone with my disabled daughter while he was disoriented and unable to care for himself after having surgery and I EXPLAINED this to Postmates and they didn’t care. So finally around 10, I was able to leave to get our food, didn’t get home until 1030, we weren’t done eating until 11 and then I had to transfer my daughter and all of her medical equipment into our bedroom which took until about 11:45, where as we should have been able to get our food at 9 pm, eat, and head to bed at 930. Due to this whole ordeal, an exhausted family dealing with disabilities and injuries had a horrible, exhausting, hungry night. I realize it’s just food and it’s just Postmates but I was holding back tears at one point, it was a horrible day to begin with, I was waiting anxiously for my husband to get home all day so I could take care of him and the ONE THING I could control which was getting him dinner, TOTALLY RUINED OUR WHOLE NIGHT and Postmates DID NOT CARE ONE BIT. I am so very angry still, I have never experienced this type of customer service, it is insane that a company operates with this type of behavior towards their paying customers. I cancelled my membership and will be trying out grub hub instead.
They’ve changed things (UPDATE 5/23) 2/5
This company is unprofessional. After leaving this review, my account was suspended. There’s zero contact information for a customer service line. They have to come to you. You can’t just call them, which is ridiculous. So upon doing so, they get back in about 20-30 minutes saying my account was flagged for suspicious activity and cannot be reinstated at this time. They didn’t tell me why it was suspended (what suspicious activity was apparently being done) nor why they couldn’t fix it. This is ridiculous.
You get less options and selections upon ordering. Take for example, if you order from QDoba, you should have options to add into your order because it’s all custom. You should be able to select what kind of beans, tortilla, meat, rice, etc. you don’t even get half of the options you would get in store and that doesn’t make sense. You don’t actually get to customize anything how you want it, and there’s multiple restaurants with this error. There’s no space to “add additional information” either for a sauce or something you know they have in store, but isn’t being listed as an option here. Also, the app works until you actually place your order. Then it shuts down and kicks you out of it completely to where you can’t follow the order or get in contact with someone, should you need to. This has been happening for weeks. Every time I open it, it crashes. But only after the order is made.
Good app 4/5
Sometimes the options don’t make sense and it tries to charge extra for choosing certain things, like if I don’t want something on my burger it might add $4 to my order, but you can just type it out in the special instructions option. Otherwise, great app.
Love Postmates! 5/5
Fast delivery and easy to use app!
Menu Items Cost More 3/5
I’ve come to realize that each menu item cost more then what you can find at the restaurant itself. On top of increased item prices you get charged a 15-20% “service charge”. Then the expected delivery charge. I personally pay the monthly $9.99 fee to get free delivery which is a good thing. But when you have to pay higher food prices and then a rather large service charge on top of that you have to really want what you are ordering. The service idea is great however the cost can be prohibitive. Hope this helps...
So many fees no refunds 1/5
They will charge you left and right. If your order is canceled you get a credit for the inconvenience 😂 stay far away from Postmates
Organized app! Would love for it to have daily discounts, but overall great!
Great app ! Just need to add one thing ! 4/5
This app is great I enjoy using it all the time to help me choose what I’d like to eat! Now the minor issues are you can’t leave a note with special instructions attached to your order, and sometimes that causes an issue with the order if you can’t get a hold of the restaurant. Other than that I don’t think there’s any reason for you not to get this app!
Love it! 5/5
Like the $9.99 monthly free delivery. If you order 5 orders it’s only $2 an order. Not sure if I’m saving money but it makes me want to use Postmates more than my other delivery apps because I’m paying the fee.
What I really like about Postmates vs other apps is that you can order from non-food stores like Sephora.
Garbage company and garbage app 1/5
Treats it’s independent contractors like disposable crap
Good app but it’s infuriating when your expecting to pay food at a certain price but for some reason it’s different from the purchase price you authorized. Also the 15 dollar delivery free thing should be 10 bucks not 15.
Real review, needs improvement 3/5
By real guy in miami
If you need help, you cannot call the support center. They simply redirect you to the FAQs. Usually this does not help or solve any issues. You can email them but the response takes days and it’s usually some rehearsed paragraph from an operator which also tends not to resolve the issue.
Usually you must tip the driver even if the order was no good or defected in order to further attempt to submit a complaint. Post mates should take full responsibility of the drivers they endorse to use their app.
Sometimes the phone numbers that they give you to contact the person delivering the food is OUT OF SERVICE.
I live in Miami, and I’m not Spanish. However, 8/10 drivers are and it’s the only language they speak . This is a communication barrier and due to this, I’ve had my food delivered to the wrong address (despite it being specified and typed in the app already) or “delivered” somewhere but not to me.
Why do i bring this up? They should seriously consider a language preference option for their users. This will make communication easier, and will likely result in happier customers and better views. I’ve brought this up to some one via email and they acknowledged it by acknowledging the variety of people in Miami.
Too many issues 1/5
I order food when I get off of work, because I am too tired to drive anywhere and there is always a problem when I use this app. Always. By the time they want to resolve the issue it is too late to order food from anywhere. It’s great that I get credit, except for the fact that I can’t even use it and I have to drive to get food anyway. What is the point of the app if it isn’t for convenience?
Cold food. Service Charges 1/5
I’ve ordered more than once thru Postmates and it’s ALWAYS a hassle. Food takes FOREVER to get to me. Receipt on bag said 8:50pm. My food arrived at 9:40pm COLD. Then they like to charge a few extra dollars as a temporary hold for every transaction. Just not worth it. Not professional at all.
Fees are absurd 3/5
$16.00 on a $40 order...between delivery fees and “administration” fees it isn’t worth it. Just order for pickup and save yourself a fortune. For $16 delivery it’s less then a 2 miles from my house...I’ll stop being lazy and go get it myself...first and last time issuing this app.
Stealing from me! 1/5
I had planned to try this app for the second time after having a order be completely wrong the previous time. In turn I placed an order at a McDonald’s and by doing so I was called by the driver who had said that the restaurant that I had ordered from was in fact closed.
By reading I am to understand that the preparation fee is non refundable but if my food had never been made I would have liked to have a chance at proving my case but there is nowhere to file for a refund even before the item is cancelled.
There is so much for to this but to had been charged so much and received nothing as a result I’m appalled.
Experienced terrible customer service and delivery quality 1/5
I have never written a review in my life but my experience with this app has been so terrible that I find it obligatory to let others know.
First, I don’t know how the delivery system is managed, but there have been countless times where my deliverer contacts me to let me know that some of my food items aren’t ready or that someone else is bringing it, and then I cannot reach them again and end up losing money. You would think that the app would refund you for not getting your order and provide additional compensation for the inconvenience but nope!
Today I once again had a partially delivered order and reached out to customer service multiple times. Every time I email customer service, a different person replies with completely different answers.
One told me I’d get a partial refund, but no confirmation was sent. The next person sent me a “new” summary of costs minus my missing items - but in this breakdown, each item I did receive had an increased cost from when I ordered on the app, so that even without the missing items the total came out to the same amount. What kind of scammer do you have to be to outright change the prices to avoid giving even a partial refund? I emailed back with screenshots of the app from my side and asked about the issue. Of course, someone new replied, ignoring my questions, saying “I understand how disappointing and frustrating this can be... there is no refund done in this process.” Disappointed? At this point I’m furious and will never use this app again. The management of delivery, customer service, and compensation for mistakes is absolutely terrible.
I expected so much more from a well known app. I know that I am not alone in these horrible experiences, and will not hesitate to spread the word about how this app has ripped off so much money from me, and how terrible my experiences have been.
Greeley co 5/5
finding a great way to get food too you ive tried all the other apps honestly can say i will stay with postmates the service is fast and each delivery person ive met has did a good job postmates is the best way to order on your phone ( five stars truly*
Wallet flusher 1/5
Horrible. They took more money with fees than the actual thing I ordered. And the driver came a lot later than what it said, and it took off a 10% tip at the end. Don’t use this app. They’ll scam you.
Horrible!!! Save your money 1/5
Order my dinner waited 40 minutes.Than I receive a message saying food has arrived.I didn’t get my order. Postmates than refund me instantly if I ordered again .I did thinking mabe that was one bad courier.Big Mistake order agin and the same exact thing happen! No food just a text and than I receive an email saying there’s no refund 32$ down the drain save your money and time waiting!!!!!!!!This is a joke !