The tax is too much compared to DoorDash I mine as well use DoorDash instead of Postmates
dnt update major bugs in new version
Bad Customer Service and Missing Items 2/5
Still have no idea what “Uber Cash” is, how I’m supposed to use it, and why Postmates considers it an apology. Maybe I’ll be back if one of those questions are answered but then again I do enjoy going back to paying regular prices. I’m going to keep the app updated though so I can keep reposting this review until I get an answer or the app is taken down.
Missing food 1/5
It’s been several times now that I order and something is missing from my order and they will not refund or at least redeliver the food that was missing, I am not asking for free food just asking for what I paid for.
Will steal your money 1/5
Took 26$ from me
Uninstalling this app 1/5
By Jay jones 444
Customer service is terrible you can’t even talk to anyone on the phone, I completely received the wrong order and I can’t get a refund on top of that I got charged twice and and they can’t resolve my issue I’m installing this app rather use doordash !
Garbage customer service 1/5
They allow people to steal food from me constantly and don’t fire them and cancel my orders over and over again with no explanation and no offer for credit or anything for waiting over an hour for food that was never even coming
Why its a 4 4/5
By Pathfinder Mako
The only thing holding it back is its egregious prices when a restaurant is 2 more miles down the lane
⚠️⚠️⚠️Beware of Fraud !!!!!! Don’t download or delete immediately!!! 1/5
This is trashy Fraudulent company with bunch of crooks handling things. My order was cancelled by restaurant and they didn’t issues refund. They said I didn’t contact in 48 hours. Well it’s their responsibility to issue refund without requesting for one . No excuses just fraudulent company. Do yourself favor don’t order and never use again. 🤮
Too many fees. 1/5
Thumbs up 5/5
Very nice 5/5
By I love my girlfriend <3
Feeds my girlfriend when she is hungry but doesn’t want to get out of bed. Feeds me too but it’s more for her tbh. 10/10 keeps her happy and well fed.
Uber ownership ruined this brand 1/5
By Galactic Nomad
It’s an age-old story of a smaller fish being eaten by a larger fish. Ever since Uber bought Postmates their support has been terrible. The delivery driver literally gave the wrong order and I was charged for this, and Postmates/Uber just shrugged their shoulders and offered nothing to rectify. It’s sad to see Postmates (my favorite delivery app since I started college) turn into this.
AWSOME SAUCE 5/5
By fllw me on ig @555_c4rly
this app saved me and delivered my food when door dash couldn’t best all of all time
Worst customer service experience 1/5
By The worst experience!!!!
Refused to give me the reason why they couldn’t provide a refund and kept pasting scripts to me and just saying it’s not eligible. When asked why, continued to say it’s not eligible and ended chat without me finishing talking.
good job 5/5
Avoid Postmates 1/5
Repeated order delays drivers waiting for other orders going the same direction as yours my last 3 orders took over 2 hours to deliver will be using Uber eats or door dash in the future.
very average 3/5
By Cheeki Breeki 7
grub hub is better but if grub hub doesn’t have what i want postmates does
Bad service 1/5
By we gave it a shot
Rip off with promo code, twice you screwed me me the promo code not being applied and no one responds so I am forced to take action
And you won’t post my msg
I am so done with the lack of service provided and not a person to correct the issue
Customer service 1/5
God forbid you ever have a problem with this app. The customer service might be the worst I’ve ever experienced.
They steal your food 1/5
By JD McFunagains
Not worth it. Delivery people have stolen my food constantly and then when you try to call them they ignore your phone call.
Postmates offered a $10 off discount if I linked my Uber and Postmates account via phone number. Was never given a discount code.
Fees Fees and more Fees 1/5
Every time I order from this app the fees get more and more ridiculous each time. $6 in fees for a $12 sandwich!?!?
First experience not good 2/5
Tried to redeem first order coupon, but it wouldn’t work then restaurant where I ordered said their tablet wasn’t working so they couldn’t get third-party orders. When it finally worked they delivered it via their driver so the Postmates tip went to nobody and the delivery driver didn’t get a tip. But messaged on the website and never got an answer. Didn’t know how to contact any other way not easy to contact at all when there are problems plus they should let you know right away that they are connected to Uber. That may be why the coupon didn’t work for me and I would not have ordered on Postmates. Would have just used Uber eats. So don’t use this app if you ever need any sort of customer service. It’s hard to find, and when you do find it it’s non-existent.
Do not get unlimited 2/5
By Bdjenvf dn
Why am I paying for a subscription to get $0 delivery fee when the requirement is to spend up to a certain amount (about $20) to even qualify even when you’re paying a monthly subscription to get free delivery. I’m not talking about the tip, that goes without saying you should always tip, but I’m talking about the $5 delivery fee Postmates charges you. Get lost.
Driver delivered to the wrong place. Won’t answer my phone call. Emailed support twice and still haven’t heard any kind of response back!
Just a bad ran business 1/5
By dont buy, use FREE!!
Use doordash or grubhub instead!
Postmates Promo codes expire earlier than the date.
They keep tips from delivery drivers
Tipping after delivery is difficult
Treat delivery drivers bad
Use different delivery apps, support doesn’t care and half the time you don’t get your food
They stack deliveries and delay the orders regularly by up to 2 hours. The support will still charge you for a cold, late order, and not allow you to cancel.
There are way too many options available to even consider using this awful service.
Speedy Delivery 5/5
By Sunny Winter Wonderland ❄️
Love the prompt delivery 🚚 really appreciate the care taken in handling my dinner order.
Love it 5/5
By ann marks
Delivered on the street… 1/5
My driver ignored contact information and delivered the order in the street. Uber also does not offer a refund because the driver posted a picture of the street delivered order.
Awesome first order 5/5
Had a-lot of hole in wall locations and was easy to navigate.
Takes way to long, and if you wanna cancel you still have to pay a fee
B F B 702 5/5
Service is extraordinary every time I have used Postmates. Highly recommend this service
They basically stole my money 1/5
I was charged for cancelling an order out, literally seconds after I put it in and Postmates did not want to reimburse me because they claimed the restaurant had already accepted it. I was never given a receipt until the day after. This had happened a couple times before with smaller orders so I shrugged it off but this last order was the final straw. This review will probably get buried but if you see this, please try another delivery service with better customer service.
My experience 5/5
By S.B 305
I love the extra care of delivering my orders . When utensils are given with multiple napkins , it’s nice .
Stolen Orders 1/5
Drivers take the food all the time and your unable to complain after a certain point
ALWAYS missing 1/5
By MEH. RAWR.
It seems every time I order from this app and only this delivery app, something is always missing. Then sure they offer a refund but obviously I wanted the food now if I ordered it? I get things happen but it happens almost everrrry single time. Tip your drivers tho ❤️🔥
Delivery Canceled 3/5
I ordered some boba and our delivery driver just CANCELED on us! I was so frustrated and mad at the deliverer. Probably, should check on the delivery drivers before sending and hiring them. And I bet the delivery driver took our drinks for themself, ugh,
Marcos pizza 1/5
Left instructions for no green peppers and extra pepperonis
Pizza had a lot of green peppers minimal pepperonis very little sauce
Very poor quality
Post mates review 5/5
Bets app always put customer first
Wayyy better than Uber eats and DoorDash
Bad customer service. 1/5
By hashslingingslasher lol
Not only did not of my orders get cancelled,my second one was delivered to the wrong address.This isn’t the first time this has happened due to delivery driver negligence.I don’t pay,give extra fee money + delivery money + tip just to have to go find my food.It’s delivery for a reason do your jobs,pick up food…deliver food…ROCKET SCIENCE? No.
Customer Service fails to give refunds,if you screw up own up to it don’t blame the customer.
Done mama 2/5
I’m done no matter what time of day I try to order food for myself and my family something goes wrong in the past two months. I’ve had delivery drivers eat my food, spit in my food cancel my order after already picking it up not giving me all of my order or the restaurant posting their hours incorrectly. The restaurant will say that they are open till 930 or 10 and then close at eight and mid order is when it’ll stop me from ordering I am irate I don’t have a true kitchen so I can’t make food for money and my family we survive off of delivery so when I can’t get my order, my fiancé and I starve we don’t have a way to go and pick food up.
Promo Problems 3/5
By Dr. Sarahinez
Postmates sends me promotions. When I log in, these are repeated. I go to a restaurant where I’m told I can use this promotion. Then, when I check out, the promo can’t be used for some reason. There’s no way to reach anyone about this problem because the website won’t let me select a current order. Soooo frustrating!
Can’t open app 1/5
It’s adamant about requesting the cvv for a credit I’m not planning on using on the app. Yet when I put in said cvv it says it’s incorrect and won’t let me proceed or change payment method.
Complete rip off, lousy service, absolutely lacking quality, and I’m only speaking of the company policy an app that stuff haven’t gotten to the drivers yet. Everything is just complete and utter waste of space time and money. Best way to describe Postmates is a criminal