Postmates - Food Delivery

Postmates - Food Delivery

  • Category: Food & Drink
  • Release Date:
  • Current Version: 5.3.15
  • Adult Rating: 12+
  • Developer: Postmates Inc.
  • Compatibility: Android
4.5
4.5
777,104 Ratings
$ 0

Postmates - Food Delivery App

Food delivery from your favorite restaurants, 24/7, 365 days a year. Postmates gets you what you want, when you want it. Just Postmate it. Order burgers, sushi, pizza and more with Postmates: • 500,000+ local and national restaurants and retailers. • 300,000+ Postmates on the ground, ready to bring you anything. • 3,000+ cities and counting in the U.S. and Mexico. • Real-time order tracking, keeping you updated on your delivery progress. • Free delivery on all orders over $15 with an Unlimited Membership. • Use Postmates Pickup for takeout orders, skip the line and the fees. • New! Postmates Party section where trending places around you are updated every 5 minutes and have no delivery fees! GET ANYTHING DELIVERED Postmates is the first app to deliver whatever you want when you want it. We deliver food from any restaurant and merchandise from any store. BRANDS YOU'LL ONLY FIND ON POSTMATES Sugarfish, Sweetfin, Blaze Pizza, Salt & Straw, The Coffee Bean & Tea Leaf, Bluestone Lane, KazuNori, HiHo Cheeseburger, Uovo, Alfred Coffee, Trejo's Tacos, Joan's on Third, Hot Wings Cafe, Backyard Bowls, Roscoe's House of Chicken and Waffles, Pink Dot, 800 Degrees Neapolitan Pizzeria, Moon Juice, and hundreds more. NATIONAL PARTNERS Chipotle, sweetgreen, Shake Shack, Subway, Tender Greens, Popeyes, Jack in the Box, By Chloe., Blaze Pizza, Denny’s, PF Changs, IHOP, Walgreens, The Halal Guys, Panera Bread, Jamba Juice and hundreds more. ALSO GET DELIVERY FROM McDonald's, Burger King, Taco Bell, Del Taco, Wendy’s, Chick-fil-A, Wingstop, The Cheesecake Factory, Starbucks and hundreds more. DELIVERY ANYWHERE, ANYTIME We’ll deliver to your home, dorm, office, the park, or your next dinner party—wherever you’re at, whenever you want it, just Postmate it. FAST DELIVERY Our delivery platform takes time and distance into account to ensure your order is assigned to the best possible Postmate, for the fastest possible delivery. POSTMATES UNLIMITED Join Unlimited for $9.99/month and you’ll get free delivery on orders over $15. Love the offer? Save 17% when you sign up for an annual plan. CUSTOMER SERVICE Need help? Our world-class customer service team is available 24/7. You can always reach us at: help.postmates.com ACTIVE IN ALL MAJOR US CITIES Albuquerque, Atlanta, Austin, Baltimore, Bellevue, Boston, Brooklyn, Charlotte, Chicago, Cincinnati, Columbus, Cleveland, Dallas, Denver, Detroit, East Bay, Evanston, Fort Lauderdale, Honolulu, Houston, Indianapolis, Jersey City, Kansas City, Las Vegas, Long Beach, Los Angeles, Louisville, Madison, Miami, Milwaukee, Minneapolis, Nashville, New Orleans, Newark, New York City, Oklahoma City, Omaha, Orange County, Orlando, Palm Springs, Philadelphia, Phoenix, Pittsburgh, Portland, Queens, Raleigh, Sacramento, San Antonio, Santa Barbara, San Bernardino, San Diego, San Francisco, Salt Lake City, Seattle, SF Peninsula / Bay Area, St. Louis, Tampa, Tucson, Virginia Beach, Washington DC. WAYS TO PAY Apple Pay, Credit Card, Debit Card. Major Credit Cards: Visa, American Express, MasterCard, Discover. All transactions are 100% digital, no need for cash. PROMOTIONAL TERMS $100 in delivery fees terms and conditions: Offer valid for first-time customers only. Service fees may vary and apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 7 days after redemption. Maximum offer value up to $100. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.

Postmates - Food Delivery app screenshots

Postmates - Food Delivery app reviews

  • Order never showed up 1/5

    By SwaggerJagger700000
    First time using the app... I ordered my food, the driver picked it up and as I was tracking her, she showed up in from of my building (on the app) so I stood outside and waited for 15 mins. Come to find out, the app said my order was delivered and I was charged $36!! I never received my food. I followed the proper steps to report and issue and was refunded $21.
  • Refused to refund for an incorrect order 1/5

    By BaeshaYoung
    I order Postmates multiples times every month and the one time I have an issue with an item I order frequently being made incorrectly they refused to refund me for even half my order.
  • Food didn’t show, partial refund 1/5

    By Lolatar
    I ordered for the 2nd time, typically I use Uber eats or doordash. After 2 hours of waiting I contacted the support desk because the app said that it had been delivered (it had not). They said that they could give me a refund on the food and service charge but not the tip I had given... my food never arrived, and I tipped the guy who picked it up but never delivered it. Sick.
  • I’ve hit my limit with them 1/5

    By Dbitd
    I had an order where I received the complete wrong food and even though I asked for a refund I was still only offered PARTIAL credits. So in hopes of using those tonight for my birthday, I ordered food. That took about an hour and half and then was canceled on me! So I placed another order, really just hoping to use my credits and leave this service forever. Well after and hour and something my order finally arrived. This time missed half of the food. When I noted this I received back PARTIAL credits again. Honestly don’t care. They can have that money if it means I NEVER have to deal with them again.
  • .,.,.?/,.,.,:[email protected] 1/5

    By .,.,.,/0473802&; o
    Every time I have ordered from this app I have had my order canceled aside from one time. I ordered an hour before the expected hour-hour and a half delivery time. They always wait until the last 5 minutes that the particular restaurant I ordered from is closed. If you can’t deliver my food that’s fine, but tell me right away don’t wait over an hour to say you will not be delivering. Serious waste of time.
  • Best Resolution Team! 5/5

    By TGNashville
    PostMates has hands down the best customer service. While the food and drivers sometimes let us down, PM always goes above and beyond to rectify anything wrong with the order or delivery!
  • Convenient 1/5

    By anon4987342
    Convenience is really why the stars are even up. Customer support is minimal, I have had multiple deliveries to addresses that I’ve never entered in, and there is no correction for that other than cancelling and reordering
  • Horrible Customer Service. 1/5

    By Good app ig hehdhdheje
    I bought twenty dollars worth of food only for the man delivering it to go to the wrong address. (Btw the address I put in was correct) After contacting the man delievering my food several times, he stopped answering his phone. Very disappointing experience in itself. But what made me write a review and give one star is the fact that once I reported this I got a credit on postmates instead of a refund... AND THEN my postmates credit dissapeared within a few weeks. That’s over 20$ wasted on this app. DO NOT DOWNLOAD!!!!
  • This company is the worst 1/5

    By TanzyDuncan
    Every time I order post mates my order takes forever and something is always wrong. There policy is also terrible I order food and it’s wrong and they won’t even give me my money back. The last time I ordered from them I got cold stone and my order was wrong and totally melted so I wanted a refund. They said that they could only give me half of my money back. After ask for all of it they said they would have a manager call me back, which they never did. And after calling them back they said that I took to long and that I couldn’t get any money back. Like they have the worst policies and the worst customer service.
  • AWFUL 1/5

    By Ashlyn's Ipad Mini
    you didn’t give me my credits when i shares and they even used my code😡
  • Postmates refused to refund an order that never arrived 1/5

    By Arthur23T
    Today I ordered from Popeye and waited for an hour. When it said my order was arriving, I immediately went downstairs. When I got there, no one was there and it showed the order delivered! When I contacted Postmates for support, they said they couldn’t refund me because of the frequency of my request. This was literally my first request. When I looked at my order history, they even charged me 10$ more for no reason! I emailed them again but they still refused to refund.
  • Delivery Carriers 5/5

    By Splitimage73
    I really enjoyed their delivery services. Always on time, very friendly. I’ve used them all, they are the best
  • Postmates keeps adding deliveries 2/5

    By bommmdishbsbshd
    they started to keep on stacking deliveries in the middle of your delivery, so expect your delivery time to be pushed back 30-45 mins without notification. i’ll probably be limiting me use of postmates from now on.
  • Go to Grubhub or doordash 1/5

    By Micah<33
    Food is usually cold or always takes an extra half an hour than expected even though I live 5 minutes away. The food is usually wrong and it's a big disappointment. Their customer service doesn't refund if it's wrong or burnt.
  • Basically theft 5/5

    By timebull
    I’ve used their app for years and loved it but recently the drivers in my area pick up my food, never deliver it, then charge me. Because this happens so often postmates will not refund me for the items I purchased, BUT NEVER RECEIVED. I feel scammed by a company I’ve used for so long.
  • Worst place to order food 1/5

    By VjFan1
    They legit never refunded me back for an order. I asked to get in contact with a member of management and that took a legit month. No issue resolved and OH! They try to get you to order more by giving you a promo code for free delivery yet they never work. They continually safe for new user only. The delivery driver didn’t even hand me my food and she had already submitted the order. It was a bad experience for sure. Do NOT recommend Postmates to anyone.
  • Terrible 1/5

    By terrible service do not use
    I waited over two hours for my order and then I get a text saying that they cancelled my order due to no one in the area. If there was no one in the area then they should have told me before. They said it would be no charge but the money is still taken out of my account. They gave me credit but I will never be using this app again and I suggest you don’t either. The only good driver is this old man named Walter who is very sweet.
  • Mr Fein 5/5

    By godfatherofgoldenghettoUA4life
    The delivery driver was very quick with delivery and one of the nicest people I’ve ever met! Thanks post mate!
  • Y’all cool asf gg boys 5/5

    By Alan.Savage
    GG YALL TRIPPI
  • Delivery time 4/5

    By findmeharry
    Out of all of the delivery services, Postmates is pretty easy to work with. I always have nice drivers, and the food is usually still pretty warm when it arrives. I like the fact that you can use the “party” option to get free delivery if you’re not too picky on what you want. However, I do wish that the service fees were actually explained. I decided to go unlimited for the month, and while I’m mostly annoyed about having to spend $15 to get free delivery with it, I just want to know what these fees are for. I think my biggest problem with this app compared to other similar ones, is that the delivery time is never consistent. They could give me an estimated time of 40 minutes when I’m checking out, show me what time it’s expected to be delivered after I’ve placed my order, and then add an extra 20 minutes to that time a few minutes later.
  • I will not use this service again 1/5

    By JamesBlahBlah
    I ordered food and one hour later I received an email saying the order was cancelled. No explanation was given. Then I tried to email them and was put through a bunch of random walls, which prevented me from providing feedback or inquiring about my order. Poor user experience. No reason to choose Postmates over the many other options.
  • Bad 1/5

    By lucashughes150
    I used to love this app I would order my phone and get it later, now that I have been using it for a couple months 3 out of 10 times is only how much I actually get my food today I waited 1 hour and 25 minutes for my food they said the order was placed and just waiting for pick up it said the person got there and then the time to drop it off kept getting later and later 1 hour and 25 minutes later they said they canceled it!!! I WILL NOT BUT USING THIS APP ANYMORE!
  • Constant cancelled orders 1/5

    By Iceprncssnbr1
    This whole week I have placed orders just to have the ordered cancelled with no explanation as to why. That is poor customer service.
  • Sometimes your meal gets stolen 3/5

    By Melissa Malm
    This app can be awesome don’t get me wrong but the past few times I’ve ordered my meal has been stolen
  • awesome 5/5

    By Love2colouralltheday
    love it!!
  • First time using 5/5

    By JimKilerMob
    Not bad it was fast and easy to use the app
  • Will never order on here again.. 2/5

    By ohido
    Had multiple things happen with my order.. wasn’t happy with how one thing after another happened.. the restaurant couldn’t give my food to the Postmates delivery person, and so the restaurant talked called Postmates said it was the drivers fault and then had to make my food over again and had to wait another 30 min for my order. I was supposed to get my food at 2:06 didn’t get it until 2:40. The driver was very nice.. but the fact that Postmates and the restaurant gave me a hard time about everything makes me not go back to them for ordering food. They had a coupon sent to my email said free shipping on all orders until the 8th.. so I went ahead and did that later to find out it says 2 dollar for service fee and taxes and after I got charged it went up to 6 dollars! What is the point saying you have free shipping if you are going to charger for a service fee! There honestly doesn’t need to be a service fee just taxes that’s it. On top of that instead of paying 19 dollars I was charged 31, i even called Postmates and he didn’t understand where I was coming from. how do you go from 19 dollars to 31 that’s plain ridiculous. And I also got charged twice two different times different amounts. I don’t care how many times you have to explain to me what a service fee is and how much each thing was I was only supposed to pay the 19 dollars then the tip that’s it! It is ridiculous that all of these things happen with my first order with this app never has this happened with other ordering apps. Never will I order from here again!
  • Don’t. That’s all I have to say 1/5

    By dhktsbk if dc
    Drivers steal your food every time.
  • Never Again! 2/5

    By Tkaykay
    When I first started using Postmates it was great but I’m not sure what happened after the first month because it’s like everything went down for me FAST! I can’t count how many orders I’ve placed with them but I kid you not I’ve had an issue with EVERY SINGLE ONE!!! I’m pretty sure I’m on some type of “abusers” list or something because I’ve reported issues constantly and they probably think I’m lying. My food is always late and when it gets here there’s always something missing. I’m so tired of fighting for what I paid for so I literally just got my last refund from them today and I will never use Postmates again!! It’s not even worth it anymore ✌🏽
  • Never right 1/5

    By Kbaugh514
    I’ve ordered twice on this and both times have been bad (we use DoorDash an embarrassing amount). The first time, we were missing some things from our order and the second time, the estimated delivery time was 50 minutes... an hour and a half later, it finally said it was being picked up, and then five minutes later I got a text saying my order had been cancelled. This app is nice in theory but there’s no way to contact anyone when things go wrong, and in my experience, something has gone wrong every time.
  • No responsibility 1/5

    By Kyle schaal
    I order a bowl from chipotle and my bowl had none of the ingredients I wanted. I paid 19 for the bowl if we include taxes and delivery fee and they only paid 11 dollars in a refund. What an absolute joke. If they mess up your order and give you something you can’t eat then god bless you you’re not getting your money back. Absolutely disgraceful help because you can’t call anyone and have to do it through email. USE DOORDASH
  • BEST SERVICE 5/5

    By Wrapwithtyler
    Amazing
  • Amazing 5/5

    By Ptuaj!
    So far the best delivery app.
  • Not very user friendly 2/5

    By _donny
    Hard to find the menu items I want. Have to scroll endlessly. Also it would be much easier if all meal options were on one page. Check/uncheck a few boxes, add a note if necessary, and submit. Instead you go to a new page for every possible option. Not ideal when you’re trying to take advantage of a “party” and you don’t have 10-15 minutes to place your order.
  • Horrible employees 1/5

    By alinabeana
    People delivering for post mates are really terrible. They provide a horrible service and not once have I had a decent delivery. Highly do NOT recommend. In my last order, my delivery guy stole my food! Just terrible. If I could give 0 stars I would.
  • Postmates only cares about the merchants and not the guests. 3/5

    By datbeezy1008
    First of all, I use Postmates often. I even pay for the monthly. But I got charged $54 dollars for an order that didn’t even cost $20, AND an additional $12 fee after I was informed that the merchant didn’t have what I was asking for.
  • Prices WAY too high 1/5

    By enathan__
    The prices are extremely high and i mean HIGH. When i get a promo for postmates i always compares the price to either uber eats and door dash and the price is still higher on postmates WITH A PROMO CODE. It is ridiculous if you want a good fast food delivery app I would suggest doordash or uber eats.
  • Fees and taxes 4/5

    By ikemob22
    Fees are way too high but I love the service I would appreciate if all merchants where to seal bags with sticker so nobody can open your food
  • Nope, don’t do it 1/5

    By Sowhataboutbob
    Rude customer service, charged me for food that never arrived nor was ever confirmed for pick up and went back and forth with me over 10 emails telling me I still had to pay for food they never delivered. Don’t use this app, if anything goes wrong with your order they are a nightmare to deal with, they are condescending and will steal your money.
  • Delivey 5/5

    By Richard tex
    About time y’all blessed me with a coupon haha
  • Horrible customer service 1/5

    By beeeeeeeeeh
    It wasn’t my first time ordering from Postmates . I had ordered some food for my husband and I at Denny’s using Postmates delivery . I received a text message after I placed my order stating that one of my orders , was not available . I decided to go back to the order and cancel it because they didn’t have what I wanted to order . When I cancelled the order , I still see that I was charged a fee of $17.07 . I thought it was a bold, however , I was completely wrong . The withdrawal still remained even after 7 days . Postmates doesn’t have a direct customer service number which is very disappointing. I had to contact them through email and I explained my situation that I had candelas it and yet i was still charged a fee . All I was told was and I quote “ Thanks for reaching out to us about your cancelled Denny's order. To get your order to you in minutes, we act fast, placing your order and finding a Postmate right away. We also commit to paying the merchant and the Postmate for working on the order. Of course, we know things change. We want to be flexible in cases like this when you need to cancel, so we’ve removed the Service and Delivery Fees from your order. We’ve only charged you the cost of the order and a cancellation fee. This policy is made with fairness and sustainability in mind, so we thank you for understanding. Please let me know if you have any questions! Have a great day,” after that I NEVER GOT ANOTHER REPLY HELPING ME WITH MY ISSUE. I WAS STILL CHARGED EVEN THOUGH IT SHOWS ON THE APPT THAT MY ORDER WAS CANCELLED . HORRIBLE CUSTOMER SERVICE AND WHAT IS SAD IS THAT I ASKED TO HAVE A MANAGER OR SUPERVISOR EMAILE ME IN REGARDS TO MY ISSUE AND NO ONE EVER DID . I WILL ONLY BE USING UBER EATS . HORRIBLE EXPERIENCE & HORRIBLE CUSTOMER SERVICE .
  • No way for direct feedback. 1/5

    By Uhatebadreviews
    How can you be a company that cares if there is no way a customer can directly reach you anytime? That’s just bad business. You are taking our credit cards putting money on hold immediately and the very least you could do is make yourselves available for questions at that time. Wow and after reading all the others with exactly my situation. It seems this company has a pattern everywhere they open. I think I’m to just delete them and call my credit company and call them a fraud. They take your money and blame the restaurant and say they don’t have what you ordered- but that mysteriously happens 20 minutes after you’ve gotten your acceptance. Not cool. And I don’t see where my money is being returned or refunded yet. That’s fraud. Maybe a call to my AG will help them get a move on as well.
  • trash app 1/5

    By bshebsv
    Never works, nothing more than trash
  • Terrible app terrible customer service 1/5

    By NYC Cre8ive
    I used this app for the first time and after waiting 40 minutes the driver calls and tells me the restaurant can’t make the food and I should cancel. In the app they are charging me $31 to cancel. Their help pages pop up and error every time I submit a help request. The email requests don’t send. Terrible user experience.
  • Hidden fees 1/5

    By hoodyh00
    It’s a good idea for an app but when you search for something you like they hide the fees until you’ve been charged already. 4$ for a burrito and 17$ later it got delivered. Be wary and be wise. Use Uber eats.
  • Prices 3/5

    By Kaylinn stone
    Prices are different even they show at the end. The people delivering are awesome
  • Waited 2 hrs 2/5

    By Mahomie1017
    I ordered food 2 hours ago and I’ve Literally been waiting for the longest I’m really hungry and if I cancel it it’ll cost more more that’s not fair to me at all like it’s bs
  • Terrible service 1/5

    By KCM576283
    always late several times missing items rude drivers
  • Ight 5/5

    By Bigazzdicknikka
    It’s ight too much money though tbh, Uber Eats, GrubHub and DoorDash all have way better prices. But you can pretty much order anything from anyeh wit postmates.

Postmates - Food Delivery app comments


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