Critical features do not work 1/5
I’m working with a buyer who likes Zillow. I got an email telling me that she used her app to invite me to see properties she likes.
When I clicked on the link, I couldn’t connect with her.
I reached out to Zillow and got no response.
I’ve checked my settings, reset the app, restarted my iPhone, and done all the diagnostic things I can think of.
I reached out to Zillow again. No response.
Si I guess I have to resort to leaving a crappy review to get your attention. Next stop Twitter.
Zillow premier 2/5
For the money I am paying to advertise on Zillow, this app should be far more dynamic than it truly is.
I am very disappointed with real-time changes in listing statuses and pipeline data.
Bad leads 1/5
I contacted a lead that was in my inbox and they hadn’t lived at the property for 20 years and had no knowledge of Zillow. What am I paying for? Fictional leads?
By K Moving Forward
At this time leads are being placed under my profile that should not count towards my required monthly average.
How do we alter that so I get the leads I’m paying for? I don’t mind getting these types of leads, but my agreement for joining was to get qualified buyers in my zip code purchased.
Extremely Frustrating 1/5
The app constantly gives error messages. Any request for help goes totally unanswered! This is by far the worst app I’ve used as an agent. Needs major improvement!
Why do Realtors pay for Zillow again?? 1/5
First off, I can’t get the walk-through video function to actually upload through the app. Zillow tech support told me I need to be using the latest version of 12.4.8. However, my App Store says the latest version is 5.12.0. So how are we supposed to use the latest version when it’s not available to us?? I pay to have these issues why??
Nice try.... 1/5
By Realtors Here to Stay
Keep trying to put the agents that got you to where you're at out if business; that's very moral of you. We are here to stay and you will eventually disappear for biting the hand that feeds you...
Not very reliable 1/5
It keeps freezing . The apps shuts down frequently.
Realtor broker 5/5
By jeff s realtor
Great Features 5/5
By The Busy Blonde
This app is great! So many things to help you with clients. Texting from the app is great and it automatically tells the system that you sent a text and what date you sent it on. Same with the call from the app. Easy to add notes to clients and keep on top of everything. Thank you Zillow!
Leads are not good quality 2/5
I am very dissatisfied with the leads I’ve received. Most do not respond or really aren’t ready to buy.
Cant load video 1/5
Tried to load video for hours. Can’t.
A huge resource for homes & clients!
KISS... NOT! 1/5
Used to love Zillow but sadly it was only a matter of time before they jumped on the bandwagon with ‘useless feature inundation overload syndrome.’
Zillow Premier Agent is rated A-1 by me 5/5
Contact details not easy to access 3/5
When you have a call, the contact info (phone, email) for the new lead are not readily available to see. You typically have to click “edit” on the contact to see the data. Very inconvenient when on a call with them and you are not sitting at a computer. I always like to confirm their phone number when it is a direct connect from Zillow, because leads don’t always have the best phone number entered into their profile.
Zillow Premier Agent App👎 1/5
Although the issue is more closely related to the staff and their practices and procedures, I must express my concern. When I first started using the Zillow premier agent app, I felt that my leads were of good quality and coming in on a regular basis. Once I finished my diet contract with Zillow and began my second, the quality of my leads dropped significantly. I went from receiving leads on homes between $100k and $200k to only receiving leads on foreclosed and condemned homes that were listed for less than $50k. A few here and there wouldn’t bother me but I haven’t received anything worth while in over 3 months. Now the Zillow “care team” keeps coming up with reasons to bill me and extend my contract. I’ve been trying to cancel this advertisement service for almost 3 months. It’s a scam.
Phone call playback not working 2/5
Phone call playback does not work on the mobile app
Garbage app for a garbage company 1/5
This app is a direct reflection of Zillow as a company. A hot, steaming pile of garbage. Everything about this company and their employees is complete garbage
Zillow has changed my life. Thank you. Trish
Zillow premiere app 4/5
App is helpful when you are on the go like most agents area. Information at your fingertips is really handy. I would love for agents to be able to toggle between leads on/leads off by day and time. There are times when agents are unavailable (vacation, training sessions, open houses, client showings, etc...). It would be helpful to toggle off leads. This ultimately would create a better user experience for the agent and buyer. Leads would only be sent to agents that are available. Better timing, creates a better user experience and more connections for the buyers.
By Peggy Atlanta Realtor
The leads have been excellent and we are converting 90%. Would like to have some listing leads, though. Peggy D
By Zillow is useless
What’s the point of having an app that doesn’t respond to your questions? You put a contact help section but you don’t respond? Your listings are showing wrong information and when made aware you do nothing. Nice job!!
App will not work properly 1/5
By Barrett's devices
My buyers have all left reviews and none are showing up on my account. My license number has been “pending” verification for 2 months. I have reached out to Zillow and gotten NO response. Poor customer service.
Over priced for quality of the leads. 3/5
By Redneck Guido
Zillow charges exorbitant fees for their service and has listings based on old and inaccurate data. I continually have to add my closings manually. They are quick to add a property but there is a disconnect on UC and Sold properties. Many of my leads are generated on UC properties. I also don’t think their database is not current when it comes to agents. There are agents on their list that are either inactive or dead (literally!). I can’t say that the investment is totally negative. However, the leads are inconsistent (like real estate in general) but the ROI is OK, just not what they portray it to be.
No Actual Leads 1/5
I haven’t gotten any leads in three weeks, and when I do get “leads” they are not leads at all but someone telling me they informed Zillow they already have an agent.
Horrible broker app 1/5
By Dlorraine smith
Horrible app for brokers. No help from them if your are not paying for advertising. They do not update your profile information from the MLS (I updated mine 2 years ago and it’s still not updated in their system) and you cannot do it manually.
Best of the best 5 stars! Worth it! 5/5
You get what you pay for and Zillow produces.
Not user friendly 1/5
Difficult to navigate.
By Rhonda Michele
I wish I could send leads to my lender though App
Not user friendly. Difficult to reach support.
Waste of Money 1/5
Don’t do it...unless you have a team of five or six people who can continually hound the “leads” they give you. An absolute waste of my time and money, thanks for 0% return on investment. Should be jailed for fraud.
Mapping 201802707 1/5
By mary rosner 989-942-1411
This lot is on Lake James Dr not zig zag
I have mapped it correctly in mls listing your website put it on a different rd! Seller is very upset can not find it. PLEASE CORRECT
Rejected leads 1/5
By rejected leads
Why do I keep getting task reminders for leads that have been rejected? Even when the lead was rejected months ago and archived, I continuously get reminders to update the status. Can’t update rejected. Very annoying to get these reminders throughout the day.
No good leads from Zillow 1/5
By Broker Arun
I am not getting any good leads from Zillow in the last six months
Can’t work leads without it 5/5
By FTC Agent
The more you use it the easier it is to put deals together.
Great way to quickly catch interest! 5/5
By I sell real estate
Love this App! So many ways to keep tabs on clients and communicate easily with them. Very helpful tool!
Rating / Review 1/5
By brian exit realty music city
Sometimes hard to navigate and/or change things. Rating is really based on the lack of response from premier agents customer service. I’ve emailed them no less than 5 times about one particular issue and have yet to hear back.
I’m giving 2 stars.. Because I did put together a listing and a buyer from my campaign with in the first 2 weeks. However this came about from the same leads that seem to be only coming from an area in my zip code that is just small low end condos. Business is business but 95% of these leads are coming from this one area.. There are over 80 homes for sale and only 2 leads for them ? .I am the condo kingpin . so I call my business guy and all he wants to do is make me buy more of a percentage or maybe up grade so I can get the business and marketing help..
It requires a log-in every time I want to check a client’s listing. Every time. Further, even after logging in several times I still cannot see my client’s metrics and update them on how their listing is performing. Perfect, because that’s how I want to spend my time:constantly logging into some archaic app with no results.
Terrible ! There is no phone number to call them back at 1/5
Please provide phone number not just email
Terrible leads 1/5
By cohd jovjosgcbn
Zillow is sending completely unscreened leads. Not serious buyers. Not prequalified. Not wanting to get prequalified. And in some cases just looking for rentals.
Speranta Group 5/5
By Speranta Real Estate Goup
Excellent management system. Effective and efficient for clients and professionals
No response from them when issues were submitted in the contact tab... trying to update is tedious.
Can’t edit your own listings 5/5
And no one returns your calls.
By Real Estate Lady B
I do like it; however, I do not like the new feature where you all will transfer a person that may choose me as their agent to another agent which makes it be beyond the callers choice.
Zillow you are absolutely terrible. Difficult to navigate your app, manage your listings on here is terrible, contacting customer service is a joke. Unless your a paid premier agent, it’s extremely difficult to get a hold of someone to help you. And your customer services aren’t even available on weekend which is when realtors professionals are busiest the most!!!!
By SAINT broker
Very well put together! I’m not missing a single listing that my buyer is interested in.
Failed to get a message 1/5
By reliable agent
A prospective buyer on one of my listings said she sent me 2 messages through Zillow. I didn’t receive either of them. Thankfully she called me directly a few days later. Never did find her massages.