Disappearing items 5/5
My items keep disappearing in the shopping cart. Please fix immediately!!
Love love love! 5/5
I order from you guys three times within one month I love everything that y’all have I’m inlove
Love this website 5/5
I absolutely love this website. Everything fits true to size, and there are a bunch of cute items on here. It puts me in mind of fashion nova.
Annoying cart 1/5
Shopping cart and wishlist keep disappearing while im shopping. Very very annoying. And you can't watch the runway videos like on the website.
There is no video in the application as the website page, so shopping from the website page is more useful than the application..
Cart Deletes 1/5
Every time I add 3 or more items my cart deletes everything! This is inconvenient when wanting to shop through the app. I have been trying to buy the same 5 items for 3 days straight! Due to this I have missed several coupon codes. Please fix this issue.
Sales Items 2/5
By JoJo Can't Stop Won't Stop
Coupon codes should be valid for sale and beauty items.
Disappearing shopping cart 3/5
So ANGRY!!!! All my stuff disappears
From my cart and wishlist after it takes me so long to find
Where are my dresses!? 1/5
I ordered two dresses April 14, 2019 and payed to get the 5-7 day delivery it’s been TWELVE days now and it said it was supposed to be here April 25, 2019. IT NEVER CAME it is now April 26, 2019 where is my package!?
I wish we could see customer reviews on the app 4/5
I wish we could see customer reviews on the app, it would be really be helpful when purchasing items.
Stolen money 1/5
I ordered 164 Dollars worth of clothes and then the app just wouldn’t let me log back in... soon after that I got an email saying my things will be delivered on the 16 of April. It is now the 21st of April and I haven’t received the things that I bought. The app won’t allow me to log in and I there’s no way for me to track where my clothes are. I’m planning to call customer service because I spent a lot of money and is receiving none of my clothes
Very Disappointed 1/5
Every time I add something to my cart it never appears. How am I supposed to place an order?? This app is useless
There’s a problem 3/5
The clothes and everything is very cute and all. BUT, what is really upsetting is that everything keeps on disappearing in my cart!! Each time I put something in my cart it’s gone after I click on it. Pleaseeee fix that problem, and I see I am not the only one having this issue. If that happens every time then what is the point in even having the app?...
By oh hey beautiful
I absolutely love prettylittlethings the sizing is amazing ...true to size with a little extra !sexy casual sporty you name it they got it ... completely beating... (won't mention names) the other sites by far ...THANK YOU PTL ⭐️⭐️⭐️
I like this app and all but it’s hard to trust the item since there’s no in app reviews, it’s like whatever you buy will be a hit or miss you’ll never know.
Defective app 1/5
By jenn net
The app does not work. I’ve tried over and over again To place an order and it doesn’t go through. My cards all work fine, it’s the app that doesn’t work. It went through once, but I never received the order or confirmation email.....
By La que controla
One of my favorite app to shop always have me looking bomb!! Easy checkout and returns as well thumbs up PLT!
The app 1/5
By bruh on god idk what to put
The app is terrible it delete everything that was in my wishlist and maybe me start my account over from from scratch
Love how easy it is to use! I only have one recommendation and one complaint.
My one recommendation would be to be able to share my cart or wishlist to people just in case they’d like to shower me with gifts I chose for myself, and my complaint would be, that there seems to be a bug that sometimes empties my cart! But that’s it, thanks for tuning in!
Pretty good but has their moments... 4/5
By Jebbeh Marie
I love the styles I find on this site and the prices are not bad but sometimes they miss the mark with the quality. Their sizing is weird and takes very careful attention to details and time to figure out which makes it harder to shop with them sometimes. However, I’ve gotten it down pat for the most so I don’t usually have issues with fit. Now the quality of one of my last orders was surprisingly low and I hope that is not a continuous pattern for them. Returns with them have really been my biggest issue with this site.
I gave 4 stars because I ultimately do love the items that I get from them when the quality, fit and price are right but when they are not it can be really annoying, which made me almost leave 3 stars but since I continue to order I’ll leave it as 4.
amazing clothes 5/5
By reilly b. farrington
the clothes feel and look amazing and it’s always delivered quicker than expected. i have been wearing PLT for years now and i don’t plan to stop anytime soon !
I buy a cover and the material is so cheap. 1/5
So cheep so confusing, the problem is we see to much in instagram please don’t trust everything you see
Needs improvements 2/5
By Slemi Choo
It’s easier to navigate from the app than it is via Safari, however I wish the items that I saved in the app would transfer over when I do login from a PC. Also, the app and sometimes from web, whenever an order is placed it provides a confirmation number but shortly after the order is placed I notice the transaction is reversed on my card almost immediately. This only happens with PLT and I’ve missed out on items as a result because I didn’t check my email immediately.
Nice cloths but horrible customer service 1/5
There is NO phone number to contact them when there’s an issue with your order. They use WhatsApp but not everyone has WhatsApp and when you try to have an IM conversation with them, a different person responds each time. They don’t assign one agent to each conversation so this brings confusion. They start solving problems I didn’t ask for and they don’t solve the problem I originally asked them to resolve. This website blocks a lot a credit cards so u have pending charges but order never goes through. Also, once u use a card that doesn’t block this website the tracking never sends u updates. I checked tracking and it said there’s an issue with this shipment and shipping has been closed. Contacted customer service and they said don’t worry. I will worry bcz your website tracking said there’s an issue.
Update: Returns are a nightmare! There’s a million things you have to download and tape on the package and you have to pay for the return! The return label usually gets sent to junk mail.
Low Quality 1/5
By Annasty LW
It’s very upsetting to spend my hard earned money on whether it’s $10 or $100 and wait for something to then receive it and it’s completely horrible. I ordered this dress at the beginning of March. And then didn’t receive it on the date I should have but a week later. And then to receive the item I ordered with a hole/rip in the stitching and for it to unlike the picture at all. If move I at all it completely shows my private areas. Never ordering from PLT again. I am not a person to leave bad reviews but this is really upsetting and frustrating that I ordered this dress for a special night out with my boyfriend and now I will have to find something else.
By tasi bode
I love PLT
Shopping cart?? 3/5
I love this brand and all the items I receive. The problem is the app will randomly delete all of the items in your shopping cart for no reason. Like right before you check out. After you’ve carefully selected sizes and what you want, it just vanishes in 2 seconds. Just wanted to let other users know.
PLT’S 💗 5/5
Love it 😊
App not working 2/5
By siani nel
What is wrong with your app? Every time I open it, it takes me to safari instead. And every time I try and add items to my bag from my wish list an error message pops up! Please fix this it’s so annoying trying to shop and the app has a million glitches
The app is alright 3/5
Overall it’s ok. The look & feel is nice.
But there are some functional improvements I think could be made. For example, the search and navigation could be improved. I have to tap the back arrow multiple times to return to my original screen, but I’d like to go back more quickly.
And the search and filter features aren’t very accurate.
Also, being able to submit return items through the app would be great.
Love shopping here!
No fabric details 1/5
By Sara j
I’m so surprised they don’t list fabric info it’s so ridiculous and wired I only shop from websites that list fabric info cuz I can’t wear polyester just cotton and rayon!!
Wish List/Shopping bag 4/5
I love PLT, Y'all really look out for petite people and for that I will always love y'all. That being said, you have got to do something about items disappearing from the shopping bag and wish list. It is incredibly discouraging and frustrating to spend hours looking for the right items and then when you are finally ready to buy everything, they have mysteriously disappeared. I end up not getting anything at all because that part of the app is so aggravating. Also can you please increase the number of items you can add to the wishlist, 100 is not enough. Plus I can see that the items are still added to my wishlist but if I go to view my actual wishlist the items are not there. I use the wishlist to save things I want to buy later, but if I have to keep going back to search for these things it completelycompletely defeats the purpose. Please 🙏🏽
I have placed 7 different orders in the past two weeks all in different devices I am given a confirmation email and order number and it never gets shipped out and then I’m told from customer service my order did not go through but a week later I still haven’t received my funds back into my account. I’ve ordered from this website so many times with no issue so I have to say I am not only extremely disappointed but I am disgusted
Love Love Love 5/5
I’ve ordered from this store three times and every time I get everything I ordered. And returning stuff is hella easy to do as well. And I love how they have a whole Plus size collection for people who don’t necessarily fit a 12 but are in between sizes.
Love this app, it’s so easy to ship
cart not working 3/5
i love their clothes and i always buy them but for awhile now it won’t let me add things into my cart, i click add to cart and it shows that 1 think is in there then when i click on cart it disappears and nothing is there and i keep re adding it but it won’t show up so now i can’t buy anything🤷🏻♀️
shopping bag 1/5
By Not taken username!!!
how am i supposed to buy stuff if the app wont let me add items to my shopping bag?
Needs an update 3/5
Things disappear in my bag before I can checkout. I had to use safari just to put my order in.
connect to server error 1/5
keep getting an error while using the app. has been occurring the past few weeks. please fix it’s rather annoying
Missing stuff 3/5
I looooove PRETTYLITTLETHINGS but this app is very disappointing when it comes to stuff disappearing from my wishlist or cart!!! I try to order something I put in my cart and it goes away making me no longer interested.
I like this store honestly but there’s no way to contact them in person and that’s annoying
Lacking sizes 1/5
Extremely cute clothing but never available in my size. Please work on restocking so I can actually enjoy your clothing
Items in bag disappear 1/5
I placed a few items in my bag & when I went to check out they disappeared!
The only problem 3/5
You know what’s annoying ? Lol when you pick the item ,size ,color and put it in your cart .. then you checkout and it tells you it’s out of stock . I feel like the app should keep up with what’s available HONESTLY so annoying & inconvenient
Love the brand. App is just a little behind! 3/5
Matching pieces should be near other matching product or suggested at the bottom
My order :/ 2/5
So it’s my first time ordering from here and I was actually looking forward to it. Today my order finally came in and I have to say I’m really disappointed. I ordered a morphe palette and it came broken, the powder everywhere :/ I also ordered a couple of tube tops but they came really short, practically a bra, and the picture didn’t show them like that. I also ordered a high waist trousers which looked SUPER cute online but when I put them on, they looked really awkward and the material was very cheap like. Overall I’m really disappointed... I expected more...
amazing store 5/5
I wasn’t interested in this store before because the Kardashian’s were endorsing it heavy but when I finally took a loo I was in love and hooked for life 💕
Shoe review 3/5
There are really pretty shoes on your site but I don’t like how there are no reviews for first time buyers. I was so unsure of what size shoe to buy because there are no visual reviews.
Should be apply to pay directly through the app without being directed to a web