Crashes Constantly 1/5
App won’t stop crashing after 2 mins on the app.
Can’t sign in 1/5
Can’t even sign in on the app. When I try to the sign in screen disappears to the top and I can’t click sign in🙄
I ordered on May 7th, my order apparently didn’t go through on the app but my bank was charged. I’ve spoken to customer service and nobody can give me a straight answer. Everything I’ve been told would happen has not happened. I feel like I’ve been scammed,
App Doesn’t Work 1/5
At checkout the app keeps going on a never ending loop and won’t let me checkout with PayPal
Defective App 1/5
Hey team, for the longest while I’ve notice whenever I’m browsing through the App it’s closing by itself. It’s really annoying, please fix this!
I like PLT but I believe it will be my last order from them. My biggest issue is that there’s no way to help customer canceling their order after different type of issue that may occur when already made an order. There should be a way or time given for cancellation or change just in case something happens to any order. Really bad customer service.
Would not download! 1/5
By Zoe Keplinger
When I opened the app it took forever to load! I clicked on the search button and my screen just went white! I deleted as soon as it downloaded.
Biggest Scam. 1/5
I bought quite a few items from this app, one piece of clothing did not fit. So they charge an $8 shipping charge NO MATTER WHAT. So an $8 piece of clothing turns into almost $17, and they won't offer you any type of solution. They even make you pay for the return! Absolutely one the worst clothing app I've tried, SHEIN offers much better support and quality.
read this!! 1/5
wish i could give 0 stars,horrible don’t buy from here i ordered a graphic tee of 2pac and got some random dress!!i was so disappointed.don’t buy from here they don’t send what you want they send whatever they want and no wonder there’s so review options on the app.
Horrible Service, liars. 1/5
Placed an order over a month ago. Items never left warehouse. Inquired about my order and kept being told I have to wait until the 31st which makes it a month and 2 weeks. Okay whatever. So I’m waiting and I get an email that basically says “thanks for returning you items, a refund will be to you in 3 weeks minus shipping fees and restocking fees” EXCUSE ME! I’m over here waiting for my clothing and items and they never come now I’m being charged for them lying and keeping my clothing. And you can’t get in touch with a real person. Just robots that send the same messages via text that don’t address any real question. I’m filing a report with my bank and documented all the conversations. And to make matters worse they are still telling me I have to wait 2 more days to get help. Such a joke. My items are still saying waiting to be dispatched and it’s been like that for 32 days. I hate this place.
Horrible, save yourself the stress!! 1/5
I ordered 4 outfits and one anklet I was suppose to receive my order at the latest in 2 weeks from when I ordered. It has now been 3 weeks now and no one has contacted me to let me know where my order is or what day it’s suppose to be here. I got no heads up about it being later than expected. I had plans that’s why I ordered the outfits and anklet and if I would’ve known it was going to take longer than expected and the Communication was gonna be bad. I would’ve shopped somewhere else. I have an account with them so I don’t understand why they can’t contact me about my order. I can’t even get the whereabouts on my order because the site and app can’t locate my order. Hopefully I get it and get to wear it so far it’s not looking good…. Save yourself the stress!
One of the worst clothing apps 1/5
I love PLT the clothes are so pretty but when I saved some clothes I could only look at a certain amount of them. If I were to re-save the item to my wish list I can see it at all. I updated the app because it said they fixed some issues. But it only seemed to make it worse. For example I would search up dresses and scroll through them and the app would just kick me out so I would lose my spot. It keeps constantly kicking me out no matter what I am looking at. I would like to be able to look at all the clothes especially the ones in my wishlist but I can only see less than half of them. I would really like to purchase but if this app is having a lot of issues I wouldn’t want to risk spending my money on it. Please fix these issues as it seems you’ve been having this problem for years.
Update: I had a few things in my cart that’s been in there for a week now. I also put some stuff in there that I couldn’t see in my wishlist anymore. And I check it today like everyday and there’s nothing in my cart anymore. Now I have to look through everything again just to find what I had in my cart especially since I can’t see my full wish list. So far do not recommend this app I really wanted to like it especially because of the clothes but the app is trash. The more I update hoping the bugs will fix it just seems to make it worse than it was.
Issues signing in on app 4/5
I used to love the app. I wish I could purchase more. But I keep having issues signing in. I’ll sign in and then the screen on the app goes blank? Can you fix this please. I have screenshots if you want to contact me.
Aweful customer service. 1/5
First and foremost, plt has the worse service ever! They constantly send people incorrect items or don’t send them at all!! When I try to bring it they’re attention they was no help. Two of their representatives had a very stuck attitude I won’t be shopping here ever! Plus it’s very overpriced lol
ITS A SCAM 1/5
I never received my order but took the money.
Cheap, Trendy clothes 2/5
make this app really tempting but the customer service is non existent. There’s no quick chat option, no phone number and the text response is SO slow. I just abandoned my cart because I couldn’t get an answer to a simple question.
Great Products - But App is Frustrating 3/5
I was reading through the reviews and saw that many people (from 1-3 years ago) were having the same problem I am having now: Things in my wishlist won’t appear, I can only see the first 19 things. If I want to see everything I would have to leave the app and go on the website. This is really frustrating because I cannot remember everything I put in there and it makes me not want to order from here again.
But I gave three stars because shipping is usually faster, which allows things to come earlier than expected, and materials are very good for their pricing.
But please fix this issue so that we can continue to enjoy PLT without all the frustrations.
Wishlist does not load 3/5
I don’t have a problem with the company itself but the app definitely needs some work. Whenever i am ready to buy something i go to my wishlist to put clothes in my cart, but it will not let me view the full wishlist. I have a little over a 100 items on my wishlist but only about 10 items load. Even when i try to restart the app my wishlist does not load which makes it very hard to shop and find the clothes that i want
No just no 1/5
By good but bad report
I downloaded this app to see if anything was affordable here….68 freaking dollars for a pair of ripped jeans 55 DOLLARS ARE TOU SERIOUS I don’t recommend AT ALLL
DO NOT BUY FROM HERE!!! 1/5
I ordered $400 worth of clothes, didn’t like anything besides 1 shirt. I returned the rest and I have been chasing them down for my refund for 2-3 months now!
Really disappointed since bag and wish list disappeared 1/5
By Bennet Hugges
I’m upset that every time that I prepare my bag to shop the clothes that I put in disappears and is the same thing with wish list that makes me really upset cause I’ve gone several times to get the same stuff that I put the first time resulting in not being in stock anymore because it takes me forever to finding the cloth again or just not being available to find the clothes at all. HOW AM I SUPPOSED TO SHOP LIKE THIS? I CANT EVEN SAVE THEM ON THE WISH LIST BECAUSE IT ALSO DISAPPEARED!!!
Won’t let me change my birthday 3/5
By Uncle ari
I’m confused how you want people to register their birthday but you won’t even give them the option to change it.
Good for shopping 5/5
The app is nice if you’re looking for some extra discounts that are only available in the app. Overall it’s quite a good app😊
Best app 5/5
By latty 211
The app is user friendly and easy to use I must say there is a variety of stuffs to choose from and I love that about the app
Disappearing items in cart 2/5
I spend hours putting stuff in my cart just for it to disappear when I go to check. That’s so irritating🙄
No costumer service 1/5
I love PLT and have ordered various times. But this time I am having an issue with a wrong address placed at shipping and there is no way to change , and contacting somebody is impossible! I have tried through various methods(website, email, WhatsApp, Instagram, etc) and no answer whatsoever. Now I am stuck with my order being shipped to the wrong address and their is no way to even cancel it.
I love the app and all the styles on it. Love shopping from Pretty little things app ❤️
Clothes are awesome
LOVE LOVE LOVE 5/5
I love this app! I believe the app is what draws people into your business and this app draws me in. Great prices and quality items. LOVE LOVE LOVE this app!!
Great App! 5/5
By Brandy Alexis 78
The app is so easy to use and makes purchasing easy.
Amazing but need International Express Shipping 5/5
By Sweetie L
Amazing app, just needs express shipping for international countries !
I love this app . It makes shopping fun and easy . Also great costumer service. I simply love PLT
Love the notifications. There’s always new stuff and deals!
Thank you for this opportunity to win a year worth of free clothes. First off, omg! Secondly, I love the material and fitting of the different styles here. Not to mention the different collections from artists and influencers. My birthday just passed so I can’t wait to buy more :)
Love love love 5/5
Literally love the styles and the plus size options! Makes me feel confident when I wear clothes that I never thought I could wear because of my weight… I always look forward on seeing what’s new 🥰
GET THIS APP!! 5/5
Love PLT! The app is super streamlined just like shopping online, but BETTER!! Love how I can get extra discounts using it!
Super user friendly, and I love the different categories (similar to look-books).
The quality of their clothes is not worth the prices they ask for. I received a outfit from them (a jumpsuit) and my strap was sewed to the wrong side. I just say DO BETTER for the price you all ask for!
Missing piece 1/5
I’m so disappointed, I ordered from United states , my package arrived fast, however, one piece was missing. I sent an email asking for my piece or refund 4 days ago, and haven’t received any response yet. I was excited about my order, it was my first time ordering in this website, I hope to receive an answer soon.
NO CUSTOMER SERVICE 1/5
After my package was 20 days late and I was advised by FedEx to file a lost package claim through PLT they would not accept the claim because it hadn’t been enough time. There customer service is a joke and there is never agents available to talk to. There is no customer service number to call if you do have issues they want you to Tweet them or Message them on Facebook. Even after all of this I placed another order hoping it would get here in time for the event the delivery date was after the date I needed but when I tried to cancel they said it wasn’t allowed even though my order hadn’t shipped yet. 0/10 won’t be shopping here again
Fantastic App! 5/5
The easiest purchase I have made online. I am so happy with my purchases qualitywise!
hate this app 1/5
I hate this app because I literally don’t see no reviews ! There’s no way a person can show me what the outfit looks like them so I feel more comfortable buying whatever I get . Then they don’t even have the upload a photo option which is very inconvenient. Nothing compared to the other shopping apps I use ! I will never shop with pretty little thing ! EVER !
Functional and Clear! 5/5
Overall PLT’s app is concise and easy to navigate. It’s very easy to find categories for sizes, body shapes and color.
The only thing that can have room for improvement is when you buy items, if you want to re look at them to show a friend or something, it doesn’t allow you to click on the items you ordered individually in the orders section.
Keep up the good stuff, PLT!
Great app 4/5
I like the app . It’s easy to use also extra discounts . I just wish it was easier to get in contact with an actual person through the app to get info.
1 star 1/5
Some of there items don’t look how they look in the picture, The quality/stitching is also kind of bad and to make a refund they charge you an extra 4 dollars and honestly I just had an overall bad experience with pretty little thing.
HORRIBLE CUSTOMER SERVICE!!! 1/5
I bought 3 pairs of shoes from this website. When i received my package, only two pairs of shoes were in my package. The same day i received my package i contacted customer service to let them know that one of my items were not ship. I communicated with the robot they have which I'm guessing thats their excuse for customer service and that thing was no help. I even waited a couple more days to see if my item would have come separate and still nothing. So i searched for their official email and i emailed them letting them know that one of my items were not ship. 4 days later I’ve received an email from them asking if i could confirmed which item was missing. I confirmed that item, another 4 days have pass and still no response from them so i email them back asking for a refund because a week has pass and i still didn’t receive my shoes not only did i not received my shoes that i paid for but they took so long to resolve the problem that so many days went by. I never received my refund because they told me that my package was scanned through an automatic scanning method and that it was sent and that they couldn't send me a replacement either. I kept telling them I didn’t received it and only two pairs were in my package. I told them i even waited for a couple more days to see if it’ll come separate and after that they never emailed me back. It’s ridiculous how i paid my hard working money for something and don't get what i paid for and then claim they sent it when I'm telling them i never received it.
I do not like it for nothing 2/5
By caramelo doll
too expensive for the quality of the clothes, it looks like a copy of fashion nova but it doesn't even reach the ankles I don't like it at all
Nice clothes but Defective App 1/5
By No floor plans
1. The add to cart button doesn’t work on most items
2. There are no costumer reviews how am supposed to know if the items are true or size or are in need of sizing up.
Not so good 2/5
Quality is literally like Shein but the difference is Shein is a much bigger company and has a free return policy, obviously since it is online based. Makes no sense why I have to pay to return items when I don’t what they look like and can’t even read reviews??? No option for that which is honestly crazy. Didn’t expect this from PLT especially with all the ads they have celebs doing for them.
Highly disappointed 1/5
First time ordering from this company I wish I read the reviews before. I spend a lot of money thinking that the quality is good nothing like the picture the fabric looked so cheap you will ever see in your life wrong size no contact number you can talk talk to robot only I will never ever order again