Stop asking me to rate your app and just do what you’re supposed to do 1/5
By Mermaid in Chicago
Horrible customer service 1/5
Priceline has great deals , but the worse customer service.
I travel a lot so I do use Priceline a lot but the truth is it could even use them more if they did not have the bad customer service that they have. When I start looking for trips I checked them and I do my diligent work to check other places because if anybody else has anything similar I go with anybody else just to avoid the bad customer service. All the times they have messed me up and it has been a few times, they have never offered my a coupon or a free night, not even a call.
Easy to use.... user friendly. Makes planning and booking your trip very easy !
Best Price Guarantee 1/5
The Best Price Guarantee is a joke. It lasts for 24 hrs after booking. I was encouraged to reserve a car immediately because of high demand. Now every couple days I see way better Priceline deals on the same car/same location - and I can’t change. That’s ridiculous.
Evasive website business with no customer service contact 1/5
It’s a 50/50 chance with Priceline. I worked in the hotel industry and have friends also working as front desk. Hotels reserve their worst room for Priceline customers or any other 3rd party booking. This is a fact that Priceline is aware of.
Priceline Always Has The Best Deals 5/5
By Billy Brush
I never write reviews. However, I hope to share a pattern I’ve observed worth others time.
Let’s go lady 5/5
By lets go lady
Love the ease and prices of Priceline! Makes travel so easy!
I love it 5/5
By larry renteria
I love it
Need better deals 3/5
Can’t get near the good deals you use to be able to get on Priceline
Priceline Always and Forever! 5/5
Priceline is the BEST app to use for all your travel needs! Whenever an issue arises, their team is always so helpful and understanding. Thank you Priceline for making all of my stays stress-free!
If you want to get Conned use this app!! 1/5
This is a shady shady place they lied right to me when I have the proof in screenshots if you don’t send them your proof they change it I cannot believe that this company is still in business!! They’re liars and thieves!!! Customers be where!! If you don’t mind losing your money use this app, Their customer service people are the most incompetent people I’ve ever dealt with in my life!! I have never(in my 45 years)sent a complaint to the Better Business Bureau and I did because of this company today!!
Attempted to book a car yesterday and kept getting a generic error. Based on the messaging it looked like some kind of connectivity error. Tried again this morning and cars are $20 more! I called Priceline and you can’t get to a human. The robot told me my credit card info needed to be updated! If you build the actual problem into your error messaging, it could save your customers $$$!
Very Disappointed 1/5
By Ken trav.
Gave me hotel that was not on regular price list
Will cancel, and complain!!!
Will not stay at hotel
Solid bargains 5/5
Great deals usually awaits at Priceline. I strongly recommend this app. I saved over $1000 on a family trip and still receive a great flight itinerary.
Best prices, easy to use 5/5
Love this app. Finds great prices for flights and the purchasing process is super easy.
Problems with handicapped room 2/5
When we arrived they didn’t have the handicap room available for our Family. We had to use another room and then they made us pay extra for the handicap room we had previously reserved! No one would take responsibility for the mistake.
Also someone tried to break into our van at 2:30am the next day. Thank God the alarm went off. Overall things worked out, but I’m requesting a refund for one night!
Great hotels. Great prices. 4/5
Got my money's worth & more.
Great app 5/5
The best 5/5
Priceline is best app
Convenient and easy to use 5/5
This app makes it easy to find hotels and make reservations, especially at the last minute.
Double charged 1/5
I prepaid for my hotel stay on Priceline. Upon checkout the hotel stated Priceline hadn’t paid then so they charged my card for the night. Contacted Priceline they said give us 5-7 days clear this up and refund you. No word or refund 10 days later. Contacted Priceline again after two weeks and still no resolution. Priceline burned me for $150 bucks.
By Paducah Dave
So simple to use... Thanks!!!
Hotel star rating doesn’t match what’s in description 1/5
While doing research on the hotel, I went with Express deal, and the description indicated it’s a 4 star hotel. After the confirmation, the hotel turned out to be Ballys, which is a 3 star hotel per Google. I felt like Priceline should be honest and accurate about the hotel rating instead of misleading their customer on making the purchase with different expectation.
Love it 5/5
I love this app it always gives me really good deals on my rooms and save me so much money would recommend it to anyone that I could. Can’t go wrong with this app!!!!!
Love it! 5/5
Love the app.. easy to use, gives you all prices and information that other apps and sites won’t give you.. thnx!
When it’s bad....it’s bad. 3/5
By Tight Night Sleep
Booking rooms for one or two people is great on Priceline. But when you want double beds for a family of 4 but get king room with no roller away beds it’s rough. I also set my preferences to a place with a pool and when we got there the pool was under construction. That was the reason for going there. Then sleeping with with 3 big kids rough. And no way to get a refund at the last minute was disappointing.
No Protection Against Bedbugs!! 1/5
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Best Traveling App ever 5/5
A definite must when traveling!
5 stars for sure 5/5
By Author Joshua L Roach
I absolutely love Priceline. The app makes all my trips inclusive and simple.
Love this app 5/5
I use Priceline for all my trips and never had trouble with them. Great app!!
Not what it used to be :-( 3/5
We have been Priceline users for many years as we travel often. Recently, we have found it to be very frustrating. Several times when trying to book a hotel room, the app will let us get through the hotel selection process only to tell us that “This deal sold out!” Then, we will go back to the app only to see that deal STILL POSTED! If a deal is sold out, take it down!!!!!
By Padra S.
I love booking through Priceline because it’s quick and easy on top of the prices are amazing
The app doesn't work 1/5
I have a new trip which does not show up in the app. It's very inconvenient. Called up the call center and they don't understand the problem either.
I booked a 3 star Express deal, comparable to Courtyard, or Hilton. I got the Comfort Inn. Google has it listed as a 2 star, not surprisingly. I called Priceline, was on hold for over half an hour. They admitted it was not in fact a 3 star. They only offered to cancel the reservation, not give me the $109 listed for the 2.5 star Express Deal. It’s late in the day, and I can’t afford to not have a room tonight, so I guess I’m just out of luck, paying for 3 stars and getting 2.
I find the best stuff 5/5
And Priceline is best in hotels category
Try all the options you’ll be amazed
Never disappointed 5/5
The only time we’re disappointed without hotel is when we don’t use Priceline! It’s our go to every time we need a hotel. The deals are insane. Why pay full price? Only one time we’re we ever required to pay for an upgrade to a king room. Well worth the time to search on Priceline
Was a great app/site 2/5
Booked many trips using the Priceline service and never had issues when I traveled tax exempt. This time had issues and Priceline said you should have used a different site. Literally they said that. Customer service was short and not helpful. Heck, even an I’m sorry for the confusion would have went a long way.
In love with price line 5/5
By Son of no 1
All I’ve had is good experiences..... 🏆
Best app 5/5
Best app for flights, cars and hotel
It’s the Sh$! 5/5
It’s so easy in the best prices always!
Not bad 5/5
By grandmaster supreme
Priceline has been good for me. Service is good and their response time was good. I have no issues with this company and do recommend you give it a try.
App functionally 3/5
It seems that the app is not tested for functionality.
BEST RATES and FUN!!! 5/5
By FUN AND GOOD RATES
This app allows you to find the best hotel rates by far along with some added fun by being able to not only name your own price but also selecting a hotel you only know the star level of until you book the room.
$279 hotel for $60 5/5
I got a $279 hotel for $60 using express deals!!! Amazing.
Best APP 5/5
I work in the road a lot sometime not knowing really where I will be for the night. This app has has never steered me wrong with the game called Priceline roulette. Yeah sure if with the family this not an option to go blind selection. The family really like pitchers so they pick from the great options available just looking. Thanks Priceline for helping with family travel and business. Cheers!! Should have purchased stock years ago now look at you...
Good but could be better 4/5
I still use Priceline for all my hotel reservations, but the only thing I don't like that other travel apps have is the ability select children. It assumes only 2 adults and most hotels are ok with that, but you are left to assume that you may be given grief or charged extra for children...especially if breakfast is included. If children were an option, then the reservation would include them and no worries or wondering if the hotel would know or allow it.
Crazy easier 5/5
Faster then the website and the prices listed include the taxes.
Wouldn’t leave home without you! 5/5
Consistent... thank you
Felt like price 3/5
I felt like the price was great until I could it for that price but the price I got was still good
Need to check hotels for accuracy!!! 1/5
I booked a rm at a motel in Fresno said it had all these great amenities! They had nothing! It was over 100 degrees out I said air conditioner not working the man points a gun at the vent says 63 degrees but they had the air blowing out was nothing you couldn’t hardly feel it then there ringing my phone 6:00 in morning because I complained! The hotel Fresno!! Big scam and a dump!