Separate Lounge and Retail offers. 1/5
By Patrick & Terry
They need to separate the lounge offers and the retail offers. If you are looking for a Lounge, make it clear when no lounge is available.
Balky app, spotty US coverage. Get through AMEX, wouldn’t buy directly 2/5
Great place 5/5
We spend a couple hours at the vip lounge in Tijuana and it was great. Abraham is amazing, with great customer service, very attentive and nice.
Boston lounges 1/5
Horrible lounges in Terminal E and C
Don’t Lose you code 1/5
You receive a welcome letter. If you lose it don’t try to use the app and set up your account. Never experience a site that hinges on the code received in a letter only. Push the code to text or email like every other company
The app closes as soon as I leave the screen (press the home button, change apps, lock my phone). I have to start all over in looking up the airport, going to the correct terminal, finding the lounge. It’s really frustrating when I’m trying to make my way through a crowded airport and maybe needing to switch back and forth between different apps on my phone. Please fix this!
Horrible App 1/5
This app is awful. You can’t update cards as they change you have to create an entirely new profile.
Waiting at the airport instead going to the club 4/5
By nick Lodean
Great to go to the club
Unable to download the app 1/5
By Omani 2013
Unable to download the app on my iPhone with the latest ios
Log in 2/5
I am unable to log in to the app, despite resetting my password twice.
Incorrect titles 1/5
By travel 1-0
Label terminals as numerically, when no such labels exist. At an airport who labels terminals alphabetically.
SJC airport a waitlist poor customer service 1/5
SJC airport has a waitlist for the lounge. This is ridiculous. And I look in and no one is even in there. Not busy at all! Terrible service.
Cleveland location 5/5
I like the priority pass program
I have traveled 2 in the past month and use the priority pass
Seems like the restaurant at Cleveland Hopkins
Has some servers that are not fans they seem to be bothered when you mention priority pass
Isn’t it there job to serve why does it make a difference??
Great app. 5/5
By brett barre
Great app with accurate information.
No funciona bien para registrarte 2/5
Cuando te dan tú usuario y contraseña para registrarte no funcionan ni se puede tampoco sacar la versión de la tarjeta digital.
Will not allow me to create account, despite meeting all the special password and user nuance requirements. 15 or attempts later I decided to give up.
Digital pass not available 2/5
Digital pass is not available, the rest does not require application
Program is fair, app is so so 2/5
The program isn’t accepted at all listed sites all the time or the hours are very restrictive. Some airports don’t have any lounge at all. App works most of the tome but not all the time. The lounges should all be able to have access to a scanner. Who carries cards anymore? Service is fluctuating. I always tip on what the bill would have been but the service sometimes doesn’t warrant it. I tip because they probably didn’t get much from another customer. Idk.
Works, but uses a lot of storage 3/5
It works easy enough to find lounges at airports. It also lists the amenities which is good. However, It takes up a lot of storage 220MB, more than my hiking gps app with lots of topo maps. If it is storing all the information so internet access is not required then that is a good thing to avoid roaming data charges while overseas. But is it bloated with unnecessary information or excess resolution photos?
Fine service, mehh app 2/5
App used to be great but it's now full of ads ("Retail Offers") that make it difficult to see if there're any lounges where you need them. So many taps - and most now just lead to an ad vs an actual useable lounge that I've paid a subscription to use.
Please remove the ads. They add no value.
The card does not show up in the app! 1/5
By Here's my review 1234
I received my priority pass instructions in the mail. I was instructed to download the app so I can start using the digital card. I have downloaded the app and setup an account, but the digital card option does not appear in the app. I saw someone else had the same problem. Customer service is also very difficult to work with and they do not provide a 1-800 number, only an international number. Absolutely terrible experience with priority pass lounges all around and especially with the app.
Not granted access to the lounge, as it’s a busy day at Logan. I wish to access the lounge because it’s s busy day.
Can’t update app with current card 1/5
By Priority Passed Out
I spent a long time with Customer Service today because my Priority Pass app still has my expired card on the digital app and I cannot enter my new card information. It appeared briefly but then reverted back to my old card information. Really frustrating.
Too much unnecessary advertising 1/5
Unnecessary advertisements masked as discounts
Phoenix sky harbor 1/5
A total disgrace. Crowded smelly no food
By kbobcam man
Just to make sure poeple are aware. If you try to access an Alaska air lounge they are very unfriendly and tell you that they are full and have to deny priority access to non Alaska airlines. I’ve then gone in on my Alaska access and there are a lot open seating. Seems discriminatory
Pretty Good 4/5
Staff is super friendly - a little bummed we couldn’t a Caesar before 11am though!
Never Works 1/5
Every time I go in to an airline lounge expecting this to work… It does not… I was recently in a virgin Atlantic airline lounge united Arab and emirates and in India lounge where they told me to go down to another lounge. I went down to the other lounge and it was closed… Pretty much useless
Few options. Low availability. 1/5
By Icecream is yum!
App doesn’t recognize my membership #. 4/5
By Non-dual one
Tried to enter my priority pass number that appears on the front of my priority pass card and the Priority Pass app said I was not recognized as a “consumer.” Not a very flattering thing to be called anyway.
Aside from this issue I have thoroughly enjoyed the lounges I have gone too via Priorty Pass.
Guess I’ll just continue using this service but without using the app.
A scam 1/5
Not worth it at all. International areas (Buenos Aires) you cant get into because once thru security you are locked out and/or never at your terminal. State side terrible options as such large airports as Denver and Boston.
Just found out Restaurants too Cool 5/5
By Nay Win 168
My friend just told me some restaurants can go eat too. That’s very nice. Thc
NEVER available 2/5
By No lounger
When we first got Priority Pass, we were able to get into numerous lounges, both domestically and internationally, but the last 5 or 6 times, at various airports and lounges over a period of about 6 months, we have been denied access each time. In most instances, the reply was to come back at 11:00 p.m.—what good is that!?!?!
Service in cabo and food 5/5
Had forty min , due to service, I used two for one err and soda. Walked to bar they said waiter would take our order. There was one server for all the people. They need more servers. I want two credits back.
Slow and times out continually 1/5
God help you if you need to register a new account with this app or reset your password
Why can I not access my digital pass? 2/5
When I first started using the app, I could access my pass through the app and had it added to my iPhone wallet. Now, my pass shows as expired and I cannot update or access it. Any suggestions?
United does not honor this pass 1/5
We live in NJ where United is Newark Airport... and this Priority Pass is useless!!!
Lack of lounges 2/5
It’s kind of surprising the number of major airports that do not have a lounge....
Tampa??? San Diego??? Nope - not really. Only some restaurant in an off terminal. I won’t be renewing.
KAL lounge 1/5
LAX lounge is only open from 12 until 6 PM. Awful.
Update of the card 4/5
I want to update my card. I don’t know how to do it.please either you update from your side or let me know how to do it.
Beyond Worthless 1/5
Not many actual lounges any longer, mostly just slight price reductions at eateries. Worthless service. Avoid!
No help from this app 1/5
My wallet was stolen in London and I did not have my Priority Pass card when I got to the lounge at Heathrow. This app did not allow me to get in, and this far and I don’t think the PP number is even stored in the app. I can look up lounge details online. This app is worthless.
There is affectively no priority pass lounge at LAX terminal 1/5
Lax term 6 lounge effectively Restricted to Alaska Airlines. The lounge is 3/4 empty but they still won’t let Nana Alaska passengers in. Not good.
Looking for info? Call them! 2/5
Pretty much only thing you can do is search lounges. No access to my membership number, no explanation on how to get a digital membership card... poor information content overall. Resort to conventional phone calls if you need information on their program. Website is pretty much the same.
Carlos G/partner airline lounges 3/5
Too many partner airline lounges denied me access! But the normal ones that did were nice
Love It! 5/5
Very relaxing, good selection of foods and beverages, comfortable! Makes layovers and long flights much more tolerable!
LAX Alaska Lounge 1/5
By diappointed traveler
I tried to use the Priority Pass at LAX at the Alaska Airlines Lounge. They had a sign by the entry to the door that said they were at capacity so they were not accepting Priority Passes. I went in anyway to speak with the desk attendant and handed him my card and he told me I had to leave til the sign by the door came down. While I was at the counter several other people came in and were allowed entry with no problem. This was very disappointing when you pay an annual fee of $450 and you do not get to use the benefits.
Very good 5/5
By MH Saeid
Very good and friendly staff at lounges I have visited in Zürich airport.
I tried registering my new card, all efforts failed! Can’t even update my email! Called and all I get is music!