App not working 1/5
Buena información de nuevos aeropuertos 5/5
Deberían enviar información en español
Open or not 1/5
By open not open
I stopped and checked with airport info about the Admiral club. They stated it’s open, they just may be allow a certain number.
I took the walk to the club because I had a 3 hr layover. I pushed the button and walked right in, three smiling faces greeted me. And then said. We are closed, I say really? The airport info folks just told me you’re open. Is it to crowded? No, we are not open at all.
Then why staff with 3 people and let the door open?
No room in lounge 1/5
By disapponted traveler.
This pas is not worth crap. Many lounges too full or they do not accept.,they send you to restaurants. Waste of a credit card. Not happy with the chase reserve card. Will cancel it soon.
False advertising 1/5
By Easlie Amoosd
Most of the airports I use have dropped priority pass and it is relatively useless. This will also affect my upcoming decision to keep the American Express Carr
App unusable 1/5
By omg cant hear
So I’m sitting in the airport ready to use this app with my new card. Beware when you download it that it asks for your member number and then asks for some WEB PIN number that was mailed with your card. Naturally I threw all the junk papers that were mailed with my card and stuck the card in my wallet weeks ago so I could use it on my next trip. So now this app is useless unless I go the dump and try to find the paperwork that came with my card. Or maybe try to sit on hold with their call center. No thanks, I’ll just delete the app!
Reduction in Privileges 3/5
I resent the contralto reduction in services provided through American Express. Seems less and less as time goes on.
Password expires too often which is incredibly annoying when you are at lounge desk, and then when typing in password get unhelpful message that says “Something went wrong.”
Why not always allow touchID?
Lack of lounges 2/5
We are frustrated by the lack of lounges at airports. It seems every time, they aren’t Priority Clubs in our concourse...only to offer, if any, discounts on restaurants, or other stuff.
No lounge in Sydney 1/5
The website says no lounge available. A major airport.....
Premium plaza lounge near gate 88 1/5
Horrible. Smells as soon as you walk in the door. Bathroom is falling apart. Cramped. Coffee is key right and not drinkable. This one needs updating and higher standards. Beginning to doubt the worth of priority pass.
Very limited options 1/5
Are you kidding me, no lounge in Denver and no airport map???
Also very limited in Philadelphia. I’m very disappointed in priority pass so far and plan to complain to my credit card company.
Frequently unusable 3/5
By Jack marino
Usually is on usable. Often restrictive hours, if you lounge is available, and usually located in difficult places. Certainly not worth paying a large credit card fee to get this privilege, which is less than adequate
By Old England 847
Just enjoyed the Baltimore club.
Excellent staff, very good food and drink.
It’s great to have this one club at BWI. There are no other clubs.
So appreciative of this club in concourse D.
Old England 847
Digital card doesn’t work 1/5
Customer service indicates I should have a digital card, but the tech people have yet to fix the app so that I can retrieve it.
False advertising! 1/5
Purchased pass because website claimed they had a location in Phoenix (2/25/20). We had a layover so seemed like a good idea. Upon arrival in Phoenix, learned that this location had been closed since MAY of last year! How about updating your website?!? How many other locations are bogus! Don’t waste your time or money.
Is this the worse program ever ? 1/5
YES. It’s feels derogatory when you walk into a lounge which the app tells you accepts priority pass and then being told that sorry we cannot accept your card.
Every airport that I have been to either have peak hours where they won’t let you in or will place you in a corner area which is worse than waiting outside.
People running this program should be ashamed of themselves.
No availability 1/5
By might as well cancel
There’s never a priority pass lounge in the terminal at the hour I am traveling
Went to the lounge in New Orleans we were told that the lounge was full they took our phone number down . They would call us back to let us know when we could come back. We decided to sit by the entrance and wait we counted 18 people that left and no one was ever called to come back for in. So we decided to ask what was going on the place was empty and no one was let to go in. After waiting half an hour they told us that an airline had reserved the whole lounge. Why not tell us the truth in the first place so we would not have waited sitting on the floor.
International travel 5/5
By Dr Sanjiv
Thanks kindly for facilitating international travel. After long flights it is so refreshing to take a shower and get some light snacks.
A humble appeal to consider catering to international travelers in transit, which is extremely challenging!
Thanks to the Priority Pass Team.
Yotel Lounge Review 1/5
By Sail 7 seas
We are a member of Priority Pass traveling from the US to Morocco, laying over in Charles De Gaule, Paris, for approx. 11 hours. We went to Explore Paris City for most of the time and thinking about relaxing in the lounge before boarding the airplane at 6:35PM. To our surprise when we arrived at the Yotel Lounge, there is a limitation of 3 hrs in the lounge, which is unheard of, furthermore the refreshments, snacks & beverages, are so minimal. Not a lot of selection and they are in a vending machine....are you kidding me??? This is way substandard compare to the other Priority Pass Lounge I have ever visited. We managed to relax with the 10 euro allotment beverages/snacks. But if we have to rate this lounge...it will score a POOR. Being in Paris De Gaule Airport, the facility has to be upgraded to be comparable worldwide. Thank you.
GDL Mexico 5/5
By Tico 45
Nice and great services at the lounge. A little crowded
By G from DC
hours very limited especially in the US. One would think Amex could do better
I feel that the , at the time , acceptance is not welcoming and most of the time I feel I’m going to be turned away
“Perk” there is no actual lounge access. You will be turned away for various reasons as the program is set up to discourage use. Limited time constraints, “waiting lists”, it’s embarrassing to use as you will likely be turned away or put on a list you will never be called on. Its a pain for employees at the partner restaurants as well and even some of them won’t take it anymore either. It’s a failing program. And to call it a perk for an annual fee is just a scam. For sure don’t PAY for this service and if you got it from Chase or Amex because you travel often...whoops.
Limited hours 1/5
By no way - upset
Need to travel before noon if you want to use priority at lax. Extremely disappointing after going to two different terminals 😠
Not a fan 1/5
By Ticked N NYC
I’ve had Priority Pass through my rewards card for several years. The number of domestic lounges continues to decline. Additionally lounges in Priority Pass continue to turn away Priority Pass members by placing signs outside or having staff tell members they’re only allowing airport rewards members in due to volume. Not a good perk—I’d refrain from paying for this. Airline cards or rewards are a better benefit.
Not easy to use, and lounge location is not clear. 1/5
I’ve been member of priority select for many years but honestly I only had three times ever using the lounge because of one of the following:
1. There isn’t any lounge at the terminal (which is always true for all my domestic flights from LGA)
2. Priority app purposefully provide extremely vague instruction on the location of the lounge, e.g, “Concourse E on level 2 and it’s straight ahead.” Ahead of which direction? Between which two gates or any specific nearby store? Any maps help to locate?? Just useless instructions that I guess is on purpose so that they don’t get too many visitors.
3. Got denied because they are only open to first and business class passengers only. This is true especially for name brand airline lounges. The app doesn’t have any way to figure out which lounge is available for regular passengers with priority pass like us.
Sign in is broken 1/5
Can’t sign in. Forgot password or forgot username features don’t ever send an email. Garbage app
Have yet to find a use for this membership
Michael Flammia 1/5
By michael flammia
We could not get into the lounge due to a waitlist. Very unprofessional. We are extremely disappointed with your service.
Why does it take so long to start? 2/5
App takes a long time to start. Also, why does it not just list the lounges? Have to click through ‘offers’ to see if there is a lounge in the airport I am in.
Problems to updating phone 1/5
Change phone and is been impossible to have the app working,
The same problem is happening to others
They don’t mail the cards and we don’t have notification of our status
it looks that the policy is not to provide service to customers
Poor app 1/5
By Dianiux MacPro first
Not easy to use an slow
Not sure if it’s updated 4/5
Says that there is only one club in MCO between terminals 1-29 and I’m at one in 79-120 right now
Difficult to impossible to install 1/5
How about giving reasons why after entering member # and validation code, and info while merely trying to set up my account, I keep getting sent back to password entering? This app is tough from the get-go. Guess I’ll carry another plastic card while traveling.
Baltimore always has a wait to get in 1/5
BWI always has a wait to get in
By loff nej
So excited to use our Priority Pass for the first time! Researching what benefits we can use at LAX and realize that we can’t use any! The only lounge in the international terminal is only open from 5am to 10:45 am? Why do we even have this card.
Javed Mirza 5/5
It’s a great to have a priority pass for good relaxation waiting time at the airport
We went to the lounge in Sydney. Beautiful. Had several hours before takeoff. Enjoyed the experience. Thanks.
Never in terminal you want 1/5
By Kin guy
I hate priority pass. This service which is provided with my chase card is useless. I’m switching to American Express to get a real lounge like admirals club
Outdated Lounge list 1/5
While you reduce your offer you should at least make sure your list is updated and not waist peoples time in heading to a a restaurant which is taken off the list.
Not for domestic travel in USA 1/5
This is worthless in USA. many major airports have nothing or only in some other terminal. I be been locked out because they are full and only admitting first class passengers. I’ve walked halfway across an airport to find the lounge closed when app says it should be open. Often the choice is no lounge at all but credit at a restaurant that may or may not be in your terminal or concourse.
Mary & RJ 5/5
By ;D Mary
Love the attentive staff- they were always there offering help. Loved the way they explained the amenities of the lounge!
The sky delta lounge disrespected me and made me uncomfortable infront of my family and did not allow me to enter
Hong Kong lounge is great 3/5
That’s the reason I stay. The rest are hit or miss
Discount at restaurants 1/5
Many of the incentives for a discount on meals have been removed. Quite honestly that was the best advantage that PP had for me. Please reinstate those benefits, especially in St Louis.
Need better options 1/5
Denver International Airport has no lounges/restaurants nor does Tampa International Airports. Many people fly to Denver or connect flights in Denver. Chase reserve just increased their fees and wonder if they are aware of the lack of perks
Full lounges with poor quality food 1/5
I am frequently waited listed at lounges. The food in most lounges is poor quality. Often higher quality food is available outside the lounge.