The deals here are trash. The lounge access is minimal. Can’t figure out how to cancel. They made it too hard.
My priority pass 41114609607399 is expired 05/2019 - how will I re new the same
Airport Lounge 5/5
Very friendly, comfortable, and great food!!
Where are the lounges? 1/5
My first two experiences in major airport terminals
No lounge in Charles deGaulle in major terminal 2E -m.
No lounges in Houston iah terminals a b c or e
Need better coverage to make your service worthwhile
By i8 SoCal
We love the lounges. They are always very comfortable and the food is excellent.
Can’t login can’t find lounges. 1/5
Can’t login. Can’t find lounges.
Not worth it 1/5
Update: once again, unusable. This time the Turkish Airline Lounge at Dulles. Dispute the app stating the hours are 6am-11pm daily. They are not accepting Priority Pass until 4:30pm. My flight is at 3:45pm. It’s 2:15. Complete waste.
When there is a miracle, and you actually find a lounge that is in the Priority Pass network, more often than not, there is a sign in front of the lounge that says they are at capacity and no Priority Pass members will be admitted. So, while the app is good, it’s useless unless you can find an in-network lounge or just want to know where to read the sign that says you can’t enter.
Please correct your hours. We are went to KAL which is next to priority one lounge and they opened at 6:30am. We were told that the priority pass lounge opens at 8:30am. We were there from 6am til our flight boarded at 8:30am. For an airport of this size this should never happen !!!!!!
Your site says 12-18:00
Nice app 5/5
Sanford Plachter 1/5
Priority Pass is a huge disappointment
Great resource 5/5
Great app to have while traveling!
By rb traveler
Priority pass in Portland Oregon is a joke. Do not pay for it.
Poor PP Suport 1/5
By saviest traveler
Many airport terminal no lounges or poor quality. PO ignores all feedback
U.K. insurance company running a scam
Great App 5/5
Easy to use
Cobros injustos 3/5
By Susana Victoria
Compré este pass para poder utilizarlo por elcosto anual de $109 y sin mi autorización me han cobrado $32 por usar mi pass en Lisboa, lo cual es injustificado. No lo renovaré!!
Easy to use 5/5
It’s very easy to use and hopefully it contains information of available, I haven’t dried it yet. Overall, it’s very convenience.
Great place to rest between flights 5/5
Love environment, food and TVs for relaxation or work between flights
Worst customer service 1/5
They did not fully read my question and gave me a different response. I replied multiple times and they never responded since the first one.
Thank god for this app! 5/5
Wife and I are in San Fran Int’l Airport at Yankee Pier. I’d never used my AMEX Priority Pass Card before so I just left it at home. Registered, Downloaded this...all in the restaurant (They were extremely fast at bringing the food out btw so if you’re in SF come here!!!) after digging through my emails and getting my member # I had my Digital Priority Pass in minutes and got $56 in free food/beer for the both of us!!!
Too complicated 1/5
This is way more complicated than it has to be. Can’t figure how the program works all explanations are as clear as mud. Tell me again why I pay so much for the privilege of having this card. I guess I am not sophisticated enough of a traveler to use this service.
Limited choices and directions
Missing the digital card 1/5
For some versions of the app, even after you update the app or delete and reinstall, the digital card does not appear.
Problems to updating phone 1/5
Change phone and is been time consuming reestablishing it
No lounge access anymore 1/5
Priority pass has severely limited the amount of lounges you can actually enter and as a regular traveler through various I have yet to access a lounge through priority pass. The best they usually give is a 10% off coupon to a random store in a terminal.
Highly discourage anyone paying for Priority Pass out of pocket
Great Travel Addition 5/5
By GEMCK RI
I use the lounges frequently. Makes waiting for a flight almost enjoyable.
Amazing Service 5/5
My wallet was stolen and my pass card was in my wallet. I called customer service and she talked me through getting back onto the website and sent out a new card which should arrive in a few days. The lounges are amazing and very comfortable!
Duty free 1/5
You gave me an offer and the store doesn’t even exist anymore
Don’t like shopping tabs 3/5
By no spa tabs
I ditto with about concerns. Why shopping and spa combine with the lounges locations. Sometimes I didn’t have too much of the in the airport and wanted to rest in the lounge for a little bit. It turned out that was for shopping. Can you please remove those advertisements and put them somewhere else?
By Chicken Fried Steak
Horrible set up. Clunky and not user friendly.
Lounges closed 4/5
At jfk, both lounges closed at 8pm!
Few US locations, wouldn’t pay for this 2/5
I get this included with Chase Sapphire, but I wouldn’t pay for this. Out of my last 18 flight segments, I’ve used this just twice. They just don’t have lounges at most airports, and the two I tried weren’t nearly as good as any of the airline lounges.
Bring Digital Passes to Everyone. 3/5
Works as it should, but why can’t everybody get digital passes? Having to renew a physical card year after year is pretty old technology. Bring digital passes to everybody.
Not admitted entrance on a frequent basis 1/5
By Denied Access Repeatedly
This is the third time I’ve tried using Priority Pass at IAH (Houston Intercontinental) and have been denied access due to inadequate space. I first tried Air France and was denied, then went to KLM and was denied. Very disappointing. This service is provided as part of my Chase Sapphire Reserve card and has proved to be completely worthless.
MCO Orlando international 1/5
By amx flyer
Waited 11/2 hours to get in to lounge, too many airlines being served by the one lounge, way over sold, a joke!
Screw Up by American Express 1/5
Received a platinum card in early April, 2019. Fairly quickly enrolled in Priority Pass. Suddenly, on 4/26/19 I was unenrolled. Priority Pass says only AMEX can enroll or unenroll. American Express can not explain what happened and I’m still waiting to be reenrolled. Think twice before signing up for a card with $550 annual fee with this level of error.
My digital code is not showing! 1/5
I have been using app for ‘googling’ lounge whenever I am in the airport and today for the first time I didn’t physically bring the Priority Pass card and guess what? My app doesn’t have a digital code for the waitress to scan so I have to pay for the drink out of my pocket!!!
$32 Hamburger 2/5
Needing supper before a late night flight I approached a sit down restaurant at IAD. To my surprise there was a Priority Pass announcement at the hostess station, so I asked what it meant. The hostess said if a member of Priority Pass they’d give me $28 off my bill. I said, but wont Priority Pass charge me? She assertively said no. So u offered my card. I had a $16 hamburger with fries, well under $28. Much to my surprise my credit card showed a charge for $32 from Priority Pass for that night. (I’d not used it at an airline or other lounge). That’s outrageous for a burger listed on the menu at $16.
No lounge access for me 1/5
By Engineer Dan
The app is okay; however I cannot recommend this program or service.
I arrived at Orlando International Airport at around 2:00 pm and proceeded to The Club MCO as directed by the app. I stood in a short line where guests were allowed in, then I was told that I would have to give my name and phone number to be added to a waiting list. I did
and then proceeded to the Delta Sky Club lounge, where I worked in comfort for three hours.
Then I went back to The Club MCO, where again other people were being let in and, again, was told that I would have to out my name on a list with an expected wait time of two hours. I also checked, and the list was blank, even though I added my name to the list three hours prior and was never called.
I am giving the app only one star because it obviously does not fulfill its intended purpose, to allow Priority Pass members access relax and enjoy Priority Pass lounges.
I am going back to the Delta Sky Lounge, where I am a welcome member.
First use 1/5
Flying United airline. No lounge available this terminal. Only Air France available different terminal. This is an international flight.
Your website and app are broken. Registration doesn’t work at all
Just YES 4/5
Although with every business class tickets lounge access comes free but some times this gives you some additional benefits.
I got this membership with my AMEX platinum card. Using since 2016 and not just bad.
Stupid app 1/5
By horrid games
My membership number does not show up on the app. Support says to download the app and enter my details. I already did that several years ago. The reception people say they need my member number from my card. My card is checked in with my luggage. Had to call support to get my number as it does not show up on the app.
Not enough lounges! 2/5
We fly to Florida a lot and the only lounge we’ve been able to access is at MCO. We’d like to get into the Delta Lounge at PBI. How about it?
An app aimed at travelers should be small and fast. Nearly 200mb doesn’t cut it. Cut this thing down to size.
Really useful 2/5
By Jack marino
Usually is on usable. Often restrictive hours, if you lounge is available, and usually located in difficult places. Certainly not worth paying a large credit card fee to get this privilege, which is less than adequate
Want offline and offer filtering 2/5
I’m still waiting for Priority Pass to add back the ability to off-line the information— we were told that would come back, is that ever going to happen?
I wish it would remember recent searches.
I really wish there were separate sections for the “offers” and for the lounges. You all know perfectly well nobody joined Priority Pass for the offers...we join it for the lounges, and I don’t think I know a single person who actually gives a darn about the offers. It is annoying to look up an airport (BWI, for example) and see all five concourse is listed. Then I have to tap each one to see which one contains the lounge. This is not helpful, it is annoying. It should be lounges and offers as separate categories, then show which concourses have those things.
Easy to use 4/5
By Tacos Tech
The app UI is very streamlined and intuitive to use. After using the app regularly, I’ve noticed there could be a few tweaks to reduce repetitive actions.
1. Suggesting nearby airports/lounges on the main screen based on your location.
2. Often times I’m switching between my digital boarding pass and the app to confirm my terminal/gate. Whenever you leave the priority app, your progress is lost causing me to find the airport again. This frustrating when booking multiple flights and trying to align flights or layovers with airlines and terminals you have access to through priority. If the app would remember your progress before switching out, it would be very helpful. In conjunction with #1 this could save time and enhance the user experience. Perhaps including recent searches on the main screen would help too.
Disappointed in Dulles 3/5
Most international flights leave in the evening to night and the priority pass access in terminal A ends at 1.30pm!! Totally unfair.
No lounges at jfk during rush hour. 2/5
By vuj g