Login and adding card to iPhone wallet 2/5
Tried everything but unable to add my digital card to my Apple wallet. Running current iOS, on a 6s iPhone. Also login and touch are not consistent, get an initial bounce on a good PE.
Now, finding out Priority Pass is almost useless at Dulles IAD with all the Blackout times at each lounge
Surprisingly inadequate 2/5
By EE Tim
Doesn’t even do the most basic thing like show you nearby airports, or where you are in the airport with relation to the lounges. Have to type in and search manually, and then the location information given for lounges is mostly vague and cryptic. End up spending more time hiking through the airport looking for a lounge than actually using the lounge. It’s better than having no app at all, but surprisingly inadequate.
Ritz Carlton VISA perk - app makes it even “Perkier” 5/5
This alone is worth the annual fee if you are a frequent traveler. Priority Pass is an excellent service and the app is super easy to use. You should use location services to help you navigate busy airports, and don’t forget to use this internationally!!!
Lounge not accessible 1/5
The only lounge/restaurant at DIA (Denver) doesn’t accept this card anymore.
Can’t add pass to apple wallet 2/5
Can’t add pass to apple wallet. Get error message that says to try again when online. I am online. No matter what I try can not add pass to apple wallet. Log in is also unreliable. Consistently poor experience with this app.
Unable to add card to Apple Wallet 3/5
I enjoy the amenities the card provides, I just hate having to carry the actual card as I cannot add it to apple wallet. I get a network error EVERY time I try to add it.
Mr NJV 5/5
Plumeria lounge for Priority pass member has excellent food and courteous staff
Priority Pass 5/5
By La Reviltosa
It pays to have it
Lounge access almost never works 1/5
Lounge access almost never works
Terminal c 1/5
No access lounge at terminal c
A BIG help at unfamiliar airports 5/5
App lists all international lounges & location in airo
The app downloads just fine 3/5
And thats pretty much all the positive things I’ve experienced so far. After downloading the app, immediately was greeted by ‘unable to login/check your username and password’ error while the same credentials worked on the website. Wrote an email to support and in 2 days this was fixed. Now the ‘add to wallet’ function is not working, asking me to try again once I’m online. Well Im online it is your app that glitches.
So, the main point of this app is to bring convenience into peoples life. As of right now it only brings frustration. I’m not even sure I can depend on it when Im at the airport.. will it work? Will I be able to login? As a developer, these are not the questions you want your users to have. The quality control is non-existent apparently.
No response to inquiry 1/5
I lost my card but have my card number pin and password but can’t sign in. Sent message via contact page no response as yet.
Awful app 3/5
Can’t log into site from phone have to use web site
By charlie from lexington
Disappointed Amex chose to eliminate participation though program
Can't login 1/5
By Shiky Chang
I can log in in the browser but not in the app. All the information is correct.
Can’t log in on iPhone but can in android 1/5
Can’t log in
Cannot log in to app 1/5
My login info will not work at all in the app, yet I can log in to the site via a browser on my phone. The rest of the app works from what I can gather, but being able to log in is basic functionality that an app should have, hence the 1-star rating.
Unable to Login 1/5
I am able to login on the web browser on my phone and laptop. uninstalled and reinstalled app, and force quit app and attempted again. was still unable to login via the app. Please patch.
Login Issues 1/5
Just signed up.. can log on website but not iPhone app.. tried a dozen times .. please fix this or I am out
Unable to log in 1/5
I updated the app and now I cannot log in using the app. I can log into the website just fine.
App doesn’t recognize login credentials 1/5
Works on the website but app says there’s an issue with login when using same credentials.
180Mb and I can't even log in 1/5
Impossible to log in to the app even though I can log in to the website. And why is this app so big?
United at Newark is Terminal C. They do not honor this pass 1/5
We live in NJ where United is at Terminsl C in Newark Airport... and this Priority Pass is only accepted at the other terminals.
Love Priority Pass! 5/5
I’ve been a member for a couple of years and have truly enjoyed it.
Lousy mobile app 1/5
Hard to review when you can’t even open the app or search for club sites. I’ll make AmEx aware of how bad this app is to use.
My Family Trip 7/26 - 8/1/19 5/5
Your locations at Orlando Airport and Montego Bay were outstanding!! The staff were very professional and polite and the amenities were satisfying.
Keep up the Great Work
AMEX CARD HOLDER SINCE 2004
Very disappointed. 1/5
Every time I travel out of LAX they are always telling me that they are overcapacity and it’s just not true.
Restaurants no longer included 1/5
By You Nique
The app is only as good as the Priority Pass membership. It was great at first, but on 8/1/19 restaurants & bars were removed from the program, making membership SIGNIFICANTLY less valuable.
Gives wrong information 1/5
By Jailson Skywalker
I'm at JFK where the app says the lounge is open 24hs. I was not allowed to enter the lounge because they say priority pass can only enter after 3pm...
Worthless feature on the Chase Card 1/5
The Priority Pass is a joke, completely worthless. There are no lounges where you need them, like Miami for example. You get a discount in one particular restaurant IF you meet certain obligations. IF there is a lounge, which we have found once, it is in an obscure location far away and the lounge itself is hardly worth the long journey to get to it.
This like many other features of the Chase card is worthless.
Some airports not all. Locations can be remote.
Always crashes 1/5
Has crashed three times in 5 minutes
Terrible program 1/5
I get this included with Chase Sapphire, but I wouldn’t pay for this. It’s worthless. Across more than 100 flights, I’ve only used this twice. They don’t have lounges at most airports, the few they have are with partners that often won’t accept Priority Pass (I’m at DeGaulle now and the app lists 6 lounge partners but none would accept me), and the two I tried weren’t nearly as good as any of the airline lounges. I can’t imagine anyone paying for this.
Aspire Lounge at Heathrow 1/5
By disappointed in Priority Pass
Very small, overly crowded.
Couldn’t find a place to sit down
Not coming back
Offers less and less as the years go by. 1/5
Occasionally we get into a lounge but most are associated with airlines and a Priority Pass member is not a priority to them. So we get shut out all the time. For awhile, we got credit at an airport carry out restaurant for up to $25 per flight. They took that away from us.
If priority pass wasn’t included with our Amex account, we would never buy into it.
It’s best to use this app as a guest 4/5
It’s pretty difficult to register as a Pri Pass user if you no longer have the original introduction email that was sent. Just as easy to use the app as a guest.
Please fix bugs. 3/5
This app crashes when flipping through photos of lounges. Thank you for finally making an app but please fix it.
Lax lounge closed 1/5
The virgin lounge is closed! What the hell?
App fails after going backwards 1/5
App was functional but reversed to go downhill (changed from 3 to 1 stars). It is clunky and there are a lot/too much navigation. You have to wade thru Offers to find lounges.
You cannot select to search for lounges or offers at the start. So you search in Seattle and have to wade thru all the terminals to find only two lounges (and the (usually goofy 10%) offers in all if them. An airport with 5 terminals may have one or no lounges - but you have to click each to find that out. REALLY? Separate lounges from offers at the initial search - it shouldn’t be this complex or arcane.
Available Lounges seem to be reducing in number, particularly in western US :(
Not good 1/5
The service very bad
No funciona 1/5
By Pedro y Moni
Estoy registrado y no aparece el código QR para que pueda ingresar a las salas
No hay ninguna manera para que uno pueda comunicarse con la empresa a través del teléfono
No club 1/5
Lax needs help
Doesn’t display the digital card 1/5
By Reviewer AQ
I upgraded to iPhone X and it no longer displays the digital card. This created a LOT of headache and phone calls when I tried to access the lounge the first time after updating my phone. It absolutely beats the purpose of this app (and this service) because it can’t deliver the main feature that I need it for. Instead of reducing stress, it did exactly the opposite and created stress.
By Winnie Pooh 60
So far so good, keep it up
Service 5 Star 5/5
Best service offered
Not loading 1/5
When I try to download this apps, I cannot download or proceed for downloading. I’m using iphoneX. Maybe this apps is not compatible to iphone brand of phones.
Super Helpful 5/5
I didn’t have my priority pass on me, but the lady working the desk gave me the number to call and they were very helpful in getting my pass number and setting my online account app so I don’t have to worry about forgetting my card again.
Doesn’t work 1/5
By Mindcrime 156
Horrible haven’t found one place that accepts it not even the ones that say they do!