Getting in is a gamble 2/5
Half of the lounges I visit claim to be at capacity and do lot allow priority pass holders in. Members of the lounge with status have the real “priority”, while priority pass holders are forced to either wait, or simply never enter depending on flight time. Don’t count on getting in, assume you won’t, and be happy if you do!
Inaccurate descriptions 1/5
Used the app to go to a lounge only to find the hours listed in the app are wrong
No digital card support 2/5
This app is basically just a glorified map for airport lounges. In certain lounge detail pages it tells you that a digital card would be supported but the app doesn’t give you any sort of feature. Seems a bit disconnected.
App just crash n can’t login at the lounge 1/5
Just right before I hand over to reception it crashes and can not log back in.. wth
A lot of places are usually busy and won’t allow you into the facility. Also, there are not a lot of options for lounges which I prefer. They need to add more lounge and club access, especially at the larger airports.
Digital card not showing 1/5
By mj den
My digital membership card won’t show on the app, so having the app defeats its purpose
App is useless. Can not enter club with it! 1/5
By traveler oo7
App is useless
Glitchy app 1/5
I’ve been trying to log in but it keeps showing a “something went wrong” message.
Just got app 5/5
This looks easy to use. Tons of extras. Very impressed.
Wrong lounge location 1/5
The location is wrong. I’m at terminal 2, domestic and the list of the lounges are at terminal 4 international.
Really Disappointed 1/5
Very poor domestic lounges . . . I am at Washington Dulles and all that is offered is a discount at random stores in my terminal. Even Virgin club has no admittance after 1:30 pm. Really?? Other airports aren’t much better. Really disappointed in the way Priority Pass has deteriorated over the years. Do not recommend Priority Pass.
San Juan Airport 1/5
The space was very small and overcrowded, the bathrooms were dirty and the food was picked over and disgusting. My husband and I paid $32 each to grab a bottle of water and get out of there as fast as possible. I’m not sure about other locations but if this is a representative of the available lounges I’d rather sit in the terminal for my long layovers!!!
Excellent App 4/5
Great and useful app. Would give 5 stars if it had a landscape mode instead of just portrait.
Limited Hours 1/5
What is the benefit of having a Priority Pass card. I’m never in the right Concorde or the hours limit my ability to use it.
De malo a pésimo 1/5
Comida escasea y casi siempre está muy lleno, es un lugar tan atiborrado como cualquier otra área del aeropuerto
Pagué $125 por ese servicio y no estoy satisfecha
Atienden en horarios muy restringidos y justamente cuando uno pasa por el aeropuerto resulta que el servicio PRIORITY PASS está cerrado
No vale lo que cuesta
El proceso para acceso es demasiado lento, le piden a uno demasiadas identificaciones y documentos para poder darle ingreso al lounge
No lo recomiendo en absoluto
Even when the airport isn’t that busy, PP is not accepted 1/5
Clearly the airlines don’t value the program so I would never spend my own money on this.
Love it 5/5
First time use it in Canada Vancouver Canada . Very nice . Enjoyed stay
I thought I’d be able to use more airline lounges and more restaurant options. I use Denver mainly and only 1 on the 3 concourses My bad for not researching more
The majority of the “lounges” we’ve used are minimalistic, unimpressive and not worth accessing. I am rethinking the credit card that provides this perk.
Over priced, limited access 1/5
You might be refused access because they don’t own it
Mrs Susanna foster 3/5
By s n foster
Lounges are usually full and restricted for priority pass.
Can’t locate the digital card 1/5
I he interface is not user friendly.
Not worth the money, poor choice of lounges 1/5
I’ve been the owner of this card for over one year. During the year I visited up to 10 different airports and I was able to use this card only once in Las Vegas.
- at the O’Hare airport the clubs are only located in the 5th international terminal, (no clubs in the first international terminal where I take most of my flights to Europe with Lufthansa and United)
- no clubs at Dresden Airport, Germany
- there was only one club available at Frankfurt Airport, but it was outside of security check point system with long lines, so I gave up on the idea of going there
- no club in Knoxville, TN
- no club at San Francisco’s Airport
- the one I used in Vegas had problems entering my membership info - it literally took 40 minutes
- no clubs at Midway Airport in Chicago
I don’t find any value in this membership at this time.
...priority could make a deal with Alaska to use their lounges.
Estoy en el aeropuerto de Miami, la única sala vip está al otro lado del aeropuerto. Inaceptable!
Ms. Colem 3/5
Sometimes was rejected with an excuses of no seat. So why should we buy your Priority Pass?
Also, EWR airport the lounge is before security check, that is inconvenient!
Easy to navigate. Love that my Priority Pass is already in the app so I don’t need the actual priority card. The app is very fun to use!
Digital is Great! 5/5
I’ve been a PriorityPass member for over 10-years. Since the introduction of the app, and now the QR Code Membership Card, access is even easier and quick!
By Telwin Cruz
First Visit 1/5
By Alma Montemayor
Unfortunately, our first visit isn’t going very well. We are at TPA. The FD lady did not even acknowledge us, so we are standing there like idiots waiting. When I finally ask her if we are in the right place, she seemed perturbed. My husband was needing to be on a call for work and she is taking her sweet time. My husband goes ahead and finds a spot. Maritza, the FD agent, finally goes to find us a table only to find that it needs cleaning. Not sure what I paid for really.
Card owner 5/5
Fantastic app. I use it for every one of my trips. I like that it has frequent updates adding new places.
Registration is a pain, lounges are trash 1/5
I don’t know why chase sapphire preferred lists this as a benefit - it’s nearly impossible to register once you’ve already paid for the service, the people at customer service don’t know what they’re doing, and the actual lounges are inconvenient or nonexistent. I wish I’d just paid for centurion lounge.
Seems that everyone I try to use the pass at a lounge it isn’t accepted.
LA Tom Bradley International Options Are a Joke 1/5
By Unhappy PP Holder
The only option for LA’s Tom Bradley international terminal is a complete joke. It’s at the KAL lounge. It closes at 5.30pm, and does NOT want P.P. holders in there. Better off paying the annual membership with your airline of choice.
The worst benefits ever
Not permitted 1/5
No availability at Air France at Terminal 1 at JFK for priority pass
Limited hours!!! 1/5
Most of the lounges limit the hours a priority pass member can use their lounge. I’m never able to use this thing, so frustrating !!!
Opening hours are rediculous 1/5
Have the pass and can never use it. I travel either morning or evening like most business travelers. Most lounges are only accessible during the day, e.g. 12-18pm. Doesn’t make sense.
What a racket. Total waste of $ 1/5
I was forced to give one star because no stars is not a rating. So happy to write this review. Have not found this pass useful ONCE. Either the lounge is open very limited times for peon “Priority Pass” holders, or the lounge is located in a ridiculous location—like BEFORE passing through immigration, or both. Total waste of money. Better situation was holding a credit card that included access.
App is fine; Product is garbage. 1/5
I am tired of paying over $500 a year for this piece of garbage American Express platinum card and their garbage program priority pass. I am tired of going to Airport where there are no lounges for Priority Pass. Overpriced garbage. Don’t waste your money. I am going to find some way somehow to Sewell American Express for something even if it is completely unrelated to this. And as a consumer lawyer, I will be good to my word.
Good job 5/5
By alla bawab
I love the app and the services
Disappointed at priority pass availability 1/5
I flew out of Newark to Miami and the Canada lounge at terminal A was only available until 3pm for priority pass members.
I also fly out of PHiladelphia and no priority pass lounges are available aside for minute suite.
That’s disappointing, these are big airports and should have more availability and accommodations for the priority pass members. After all chase sapphire card is being promoted as a luxury card that offers many benefits.
Reviewing Due Annoying Reminder 1/5
App is also slow to startup, considering how basic the app is.
Ark club in international 1/5
Electric outlet didn’t work
Not good as it sounds 1/5
By H and trips
The locations are very inconvenient for access in most airports. I’m traveling a lot, but only find very few airports have lounges at the terminals I can use. Some is restricted or fulled most of time (?). Food are so plain not worth to spend time to find it. I will change to AA club
JFK Lounge was complete garbage 1/5
Gar-ba-ge. Packed and just not up to standards
Login issue 1/5
I am not able to register my account. When I go to enter my card expiration date, I cannot scroll past 5 on the drop down menu. The drop down simply gets cut off. For me the app is non usable
So I was surprised when I walked in to priority lounge in Amsterdam airport. They are only accepting passengers with a 3 hour lay over. Where is that stated in your SOP. Is that the small print we fail to read. You need to be honest with us. I have flown quite a bit and never been turned away from a lounge. So that is why I gave you a one star. American Express I am very disappointed in your choice of partners.
Awesome App 5/5
By Noel 503
Not only do I love the app I love priority pass! The apps great no complaints and it’s always given me correct information.