This app doesn't even calculate averages correctly 1/5
I have a Progressive snapshot odb-II (plug in) and it says I average 4 minutes of late night driving per week, had the plan for 4 months and one late night drive of maybe 10 minutes. Last time I checked 10 minutes / 32 weekends is not an average of 4 minutes per weekend. Pretty clear you aren't calculating that correctly..
Progressive review go tommy 5/5
Tommy from swift response services came ASAP and helped me out he was a real life saver
Almost caused me to drive uninsured. 1/5
I started a policy with Progressive last month. After noticing the payment was never deducted from my bank, I contacted support to find out why they haven’t taken payment. I even updated payment options to try and expedite the process. The next day, I found out that my policy was rescinded for lack of payment. Not once did they contact me about this and I only found out because I happened to check the app. Had I not checked, I would have been driving uninsured. When I contacted customer service, the claim to have sent me an email about this, even though they didn’t. They also never called or contacted me through the app/website. This is unacceptable from a company I’m supposed to trust will help in the event I need to file a claim. I’ve given them multiple opportunities to own up and rectify the situation with me, but they only keep saying they emailed me (they didn’t). I’m still waiting for them to say something other than they emailed me, but I have already restarted looking for a new company. I haven’t even been with this company 1 month. They may be cheaper than other companies, but remember you get what you pay for, and apparently Progressive couldn’t care less about keeping me insured.
Bait and switch 1/5
By Dr. Et
I have a clean driving record and prepay in full. When my first renewal came up the price jumped up 15%. I called in to see if that was right and they said “when you signed up they should have told you some of your discounts were a one-time thing”. I’m now switching away from progressive because the communication didn’t feel transparent. Poor experience with a lure-you-in low initial price.
Disastrous experience 1/5
I am with progressive since I ever stepped into USA. This is the first time I requested for roadside service from progressive. Stuck on I15N on my way to Vegas. I initially called them at 3:50 PM for roadside assistance. They said they would send it in next 30 min. I later received messages ‘sorry for the delay’. I called them at 4:20. I was told told they are still working on it. Next call at 5 PM, same answer. Next call at 6 PM, finally they said they dispatched a service. Next call at 7:30 PM, dispatched service person ran into an issue, wait for 20 more minutes. Now it’s 8PM, I feel the repair they are about to tow my car might get closed. I think I am gonna on stranded in an unknown place tonight. Worst experience ever!!! As soon as I am home, I am gonna change my insurance.
Three and a half stars 3/5
I don’t have any issues with the app in general except that all of my policies are not available within the app. I still have to log on to the website to access all of my accounts and policies. It would just be more convenient for it all to be in one place.
To the makers of this app: 3/5
By Razorleaf Jacobson
Is There any way for this app to include both home & Renters insurance ALONG with the auto?
That way, it’ll make life easier for everyone.
New customer 4/5
I find that the website is relatively simple to use in comparison to others I’ve dealt with. Believe me I’m no tech genius by any means, so as the old cliche go if I can do it anyone can.
Don’t give them your money 1/5
Waste of time. They cancelled my policy after I gave them the requested documents.
Bill owed:45.89$, paid:25.89$, now owe:25$. WHAT??? 1/5
What company charges their customers to pay early????? PROGRESSIVE DOES
1/2 star Scam.. Please Read WARNING 2020 1/5
By galleria photo studio
Gave you try progressive.com ???
No login they just want your money??? Quote site...
This is the first sign a company is deshonest...
Beware.... New site ???
They will bill you a small amount $8.00 and not notify you.. If you have an accident they will not honor insurance coverage because you owed thise $8.00 which they will bill and Not send a bill via US postal or e-mail ... Just another insurance scam..,...
No login any where to be found....
Worst insurance company ever! 1/5
Stole money straight from my account!! Took out over $400 w/o my authorization due to a switch in my zip code that NEVER occurred. I provided proof but I just got the run around and never got my money back. Worst insurance company in history!!!!!! Told all my friends that I referred to drop them as well. Liberty Mutual is where it’s at.
Useless for claims 1/5
Trying to check the status of a claim... all I see as an option in the claim center is “start a claim”. I ask “Flo” and she says I can call or check in the claim center and provides a link. I click the link and it takes me right back to the same dead end. Useless..?
Payment made early🤬 1/5
By i pay on time🤬
I simply called to pay my bill early. I am set up with automatic withdrawal monthly. The next thing I know I have email that thanked me for my payment and graced me with a 72$ increase?!!!! Now it’s 12 am. I have to work early in the morning and I’m now calling progressive who by the way cannot help me ? I hope that Miranda ( the woman I spoke with) is true to her word and all will be taken care of before my March payment. I am very. Extremely. Unhappy. Why can I not pay my payment early without this traumatic experience.
This is extremely unprofessional
I am angry.
Fix this and I will state this in my next review
I work hard for my money. It is not for you to ( Willy nilly) decide that you may have any more of it than what I’ve signed up for
To put the icing on the cake I was also charged a nominal fee that is more than my monthly bill
So am I penalized for paying early
I expect this will be taken care of tomorrow by the time I’m home from work or I feel very bad for whomever gets the pleasure of answering my call
They changed my policy and added users without my consent, making my payments higher and then gave me the workaround as to why they couldn't change it again. They person on the phone has told me if I sent a document through the mail, it would be back in time for my payment to be fixed and after doing that, the payment never updated. THEY ARE LIARS AND SCAMMERS. I am getting a new insurance and not looking back to these thiefs.
App has one major drawback 4/5
The app seems to work well for me except for one detail. It sends me text alerts that my bill is ready at 3 in the morning. Consistently.
Perhaps an adjustment could be made so that these alerts are sent at a more reasonable time of the day, like when I’m not trying to sleep?
This app is TRASH! 5/5
By Mz Dee8706
This app doesn’t work at all. I have done the proper settings to my phone and it doesn’t work at all.
complete garbage 1/5
impossible to upload a photo that is needed. useless
Never go with Progressive 1/5
I am changing my insurance as soon as possible...
They changed my rates from $166.52 to $379.58 after a small collision (my fiancé who drove my car very few times ever! Also I was in the car with him during accident) & they added a driver onto my policy without any acknowledgment.
My claim was not handled in the best way it could have been (the other drivers lied about what happened and got away with it) & I had to continuously ask how my claim was doing or if there was any news on the investigation for them to even contact me!
I feel like they just want to get as much money out of you & the fact I had to keep bugging them to get any information made the whole process a lot more stressful than it needed to be.
Progressive needs better customer service, I’ve been with them for about 2 years now & I wish I could have left a better review but I know what good service is & this was not anything close to it.
Company doesn’t support app 1/5
By William Allen1
The app has given wildly inaccurate information and upon reaching out to the company, two employees stated that it was just a app and not a place to receive information. Another employee stated that that the company was aware the app gives false information but that’s just technology. Highly dissatisfied with the company’s handling of the app and the app itself.
Please add Landscape Mode for iPads 2/5
By WC app
Can’t believe this app has no iPad version for iPads. Only iPhone version that you can blow up to barely fit the screen. It can be so much better. Please take a note from Geico one of your biggest competitors iPad version. This is unacceptable.
Overpriced insurance 1/5
By No Real Dicounts
Don’t buy into Progressive trying to save you money by using the SnapShot app or a discount when you sign up for automatic payments.
After having insurance for over a year with Progressive all my efforts to reduce my rate just went back up due to government regulations on fixed prices for insurance. I kept asking for discounts that’s they proudly advertise and was denied because of the market for insurance.
I’ve had no accidents or tickets. If you do sign up for insurance make sure they give you the lowest rate possible with the coverage you need because they will hike that rate back up.
If I could give zero stars I would. 1/5
These guys are crooks, do not download the app or get insurance with Progressive! They did a bait and switch on me and told me I had collision coverage and unfortunately I got into a car accident and when I went to follow up on my claim they told me I only had liability and there was nothing they could do about the damage to my car. I’m glad I recorded the conversation with them so I can report them to the Better Business Bureau!
A Progressive driver hit my car and I was told I “had” to download this to upload images. Sure I did. Take your 1 star.
I had been with progressive for over a year and was paying almost as much as my car payment. I asked the day I canceled if there was anyway I could get a lower rate. I ended up switching and my insurance dropped more than half of my monthly price. Same coverage. Different people. I was shocked. Great customer service, app is easy, but prices are HIGH. Don’t get stuck like I did for a year without realizing that the amount you are paying maybe way to high.
Doesn’t work on iPhone 7 1/5
For real how is this the problem
Constant Problems 2/5
By DirtyL n the boys
When you load the app it constantly says requires an update to continue and it takes you back to the App Store. However there is no update and it creates an insane loop of back in forth. After 2-3 times it usually loads. Crazy...
Terrible company 1/5
Absolute WORST company I have ever had to deal! Be careful on canceling your policy and pay attention to your bank account. 5 days after I cancel they charge my account and refuse to take my banking info off my policy that’s been CANCELLED!!!!! I am just suppose to believe that it won’t happen again! Oh and I have to call my bank to dispute the charge and open a new checking account! Great customer service! Now wonder so many people I know refuse to be covered by this company!
No Amex? 1/5
No American Express unless using PayPal? It’s 2020. Even my local mom and pop insurance company takes Amex. Now I have to login every month just to pay instead of setting up Autopay through my Amex. Will be switching after this 6 months is up.
No complaints 5/5
I have to say, every thing I needed to do was complete. Hopefully it will stay this way!!!!
Great but 2/5
I wish it could show your deductible and if you a more than one driver each person should be all to access the app/account with their own information with the joint account
Horrible Company 1/5
I’ve been a home, auto and motorcycle policy holder for years but due to their irrational behavior I’ll never do business with Progressive again. Peter Lewis must be spinning in his grave.
Dark Mode 2/5
Needs DARK MODE wth update to Dark Mode get with the times
I opened my app and it said I need to update the app. So I did now it won’t open at all. I try to open it, it go’s to open and then closes
Needs work 2/5
A poorly organized attempt at an App. An example : after working through several app menus to find a copy of the umbrella insurance policy documents - you discover it’s only available “on the web”, you go to the Progressive web site and after drilling down thru the confusing menus, you find it’s not available “on the web” after all, you actually have to call them on the phone to get a copy - what a waste of time!
Needs major iPadOS update 3/5
Great insurance company, awesome mobile app, BUT the interface needs to also be versatile for the iPadOS, with the option to use in horizontal format. I do half of my computing on my iPad (laptop style), so please update the GUI for that as well, and I’ll update my score. THANK YOU in advanced!
Change policy 1/5
Every time I try to make a change to my policy, it won’t allow it and keeps telling me to call. What’s the point of having a app then?
Review of App, Not Company 3/5
Unlike some people, this review is strictly in regards to the Progressive application, not the company itself, as intended by this platform...
Overall, it’s handy to have access to all of your auto insurance policy details at your fingers, though it may help to make the menu a bit more user friendly by adding a short description near each option so you know where to go in order to locate what you’re looking for or what you need.
My biggest problem with the app, is that it only shows your auto policy information, not home or renter’s insurance. For that, you’ll have to go online and log in that way. So for one policy, it’s ready to go at your fingertips, the other(s), you’ll need to open the browser and do it that way. Seems inefficient to me.
Update Broke App. 2/5
Until the last update this app was awesome, now I cannot get past the log on screen. Tried the uninstall and reinstall, new password, etc.
keep getting an error message.
Hope you guys fix this before I uninstall for good.
No IPad app????? Really? It’s 2020 folks... 1/5
Title says it all!
Super slow 2/5
Takes minutes for each page to load
View ID Card from Wallet does not work! 3/5
Overall, the app is useful however tapping on “View ID Card” from the wallet does nothing. You have to click Open then find your ID card.
In your face PAY UP! 1/5
By canoe,can u?
Hate this app. Constantly demanding payment Long after payment is made.
Chelese P. 1/5
My touch log on NEVER works with your app. I’ve had to change my password EVERY time I use this app. Fix the glitches!
App is fairly good 3/5
Needs ability to provide other policy documents in PDF format without the need to navigate to the company’s web site. Also, allow changes to a policy to be made through the app, having to navigate to the web site for these things seems cumbersome.
App is not working 1/5
App has become useless since I upgraded to the iPhone 11 pro. Several uninstall and reinstall attempts. Still receive a message stating, We’re Sorry, there was a problem accessing your information. Please try again or contact 1-800- PROGRESSIVE. I contacted Progressive weeks ago and supposedly I’m the only one reporting an issue.
Won’t update 2/5
Stupid app won’t update for policy date change
Constantly having to create a new password and sometimes even a new account. Idk how it magically just deletes my accounts when I’m a policy holder
this app is a life saver 5/5
Very helpful and easy to use. Super user-friendly interface that makes getting roadside assistance or filing claims a breeze. It has improved tremendously over time, you can tell the company works hard on this app and focuses on their customers