By Aja Fiiyah
How do you remove the insurance card from your apple wallet
App is Great, but Everything Else is Bad!!!! 1/5
By Lenny 2064
The App is Great, and They are Cheap, YES THEY ARE CHEAP They Will if You Total Out an Auto After they are Just about Through With the Claim they want you to Return the Rental They Don’t Care if you have Another way of Going, and if you Have to WALK TO WORK, or ANYWHERE ELSE!!!! I Will NEVER USE THEM AGAIN!!!!
Get away 1/5
Get away from the progressive service, if you're seeing this message I could be saving you a lot of time and money
Bad customer service 1/5
By moon a scott
Bad customer service
Big scammers 1/5
By Vivid Rasheed
Be mindful they will change your policy rate to a higher rate than what you agreed to pay. If you don’t agree to the increase they will cancel your policy & report to department of driver services that you have no insurance.
No point in having an app 1/5
More than half of the things on the app open a window of progressive.com in safari. You’re better off just signing in online.
By Nartholomew Ngogo
can no longer review snapshot from within the app
Fraud-Choose another insurance 1/5
By Choose Allstate instead
Progressive Insurance company is a fraud. And I suggest you go with Lemonade, Allstate or state farm. I’ve been a loyal customer for more than 2 years, and have never missed a payment. December 2019 my kitchen flooded and they approved the claim. Our living situation was impacted and we could no long cook. Progressive agreed to cover the Additional living expenses and did so as we submitted monthly receipts. Our adjuster suggested that we accumulate all the receipt till the end and submit one big bulk. We agreed to doing so and submitted all receipts on August 2021. Our adjuster left. Yes he quit the company, along with the previous one. Now there is an outstanding ale balance owed to us since august. It’s now November. No logical updates and awhile of excuses. Please save yourself the headache and go with a devoted insure. I have opened a case with the BBB and will continue to update this review as things progress.
Bad service 1/5
I have progressive over 5 years. But I’m so disappointed about they service. The clime rep name Lindsey she is always cut of my Conversation and make misunderstandings. They easy thing make more complex. And also the inspector always not pick up the phone. Not answer the phone for any questions.
Password reset infinite loop. 1/5
There’s an infinite loop of resetting password. When you click on “Forgot Password”, on the phone app, it prompts user to enter “email, dob, zip” then you will get an email from Progressive with “reset password” link. When you click on the link, it will take to the PROGRESSIVE APP LOGIN PAGE. You will repeat the steps above again and again. Good luck with resetting your password.
Horrible insurance and Horrible customer service 1/5
By Mr Macqueen
Please becareful when getting an insurance this company will add hidden fees and premiums without notifying you and charge you a ridiculous amount of month premiums. Don’t ever get this insurance
Get geico. I saved 300 a month when swapping from the overpriced progressive.
By kamran B
If you are insured with progressive insurance, you must cancel and move to an other provider. I’m experiencing a claim and i have realized how they cheat you. if you want to know, i have asked a TV show to share my story and documents
OMG, another antiquated, annoying app that can only be viewed vertically. No thanks, I’ll just use the website.
Zero recommended for liar company 1/5
By summey ave
Don’t trust this company guys…
I have insurance with them four years ago I never charge them any Single dollar then when I have sample issue they give me a hard time and when I called them the lady her name Jamila didn’t answer and the customer representative Was asking me to send photos of the accident by them APP and I’ve been sent it the photos more than 15 times and they keep lie to me and said we didn’t received it send again… I have one week now waiting for them and nobody care about me …When you call them as a first time to have insurance with them they are so friendly so nice and helpful After that if you call them and you want to claim your accidentThey remove the mask from them face and they show you really how you was wrong when your choice them to ensure your car …👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 progressive 👎🏻👎🏻👎🏻👎🏻👎🏻
Progressive home 1/5
There isn’t much support for the progressive home / renters product via this app. At least having updates via an app would help when it takes progressive 8 weeks of misleading the insured only to deny coverage.
This App is Sad 1/5
I just switched over from GEICO to Progressive and happy to be saving money on my policy, but what a difference between their digital channel offerings. I am highly disappointed with both Progressive’s website and especially this mobile app. I’d comfortably say this is by far the worst mobile app experience. It’s basically badly formatted HTML pages within a mobile app container. I am dumbfounded that a company like Progressive lacks the vision to see how a well designed mobile app is essential to the customer experience…in 2021.
Wrong side of the law 1/5
These people rule claims in favor of the law breakers. They never once looked at the car. Our rates have almost doubled because of Progressives mistakes. They never communicated the actual ruling on the claim to me and app does not say anywhere. Accident forgiveness is a lie. Nothing was forgiven, at all. This company does not have your best interest in mind.
According to progressive, if you were driving illegally and breaking the law, you are not at fault. Blame the innocent party and charge them for the accident.
Useless app 1/5
Won’t allow me to see any information about my policy thru the app
Easy to set up. Supports Apple Wallet. Simple and easy to use.
Not really that useful 3/5
It constantly tries to bring me to the progressive website to do things. Why? The technology exists to do it all from the app, go figure it out. Every piece of information I could possibly want access to needs to be in the app, including the “fine print”, and every insurance related decision I could possibly want to make should be done on my phone from this app, and you need to present it in an efficient and intuitive way. Rated 3 stars instead of 1 or 2 because the app IS reliable and properly does the things it’s capable of doing.
Customer Service 5/5
I enjoyed my policy with this insurance and mainly cause of customers service employees has been professional and great to me. If had questions or concerns they’d be able to make answer. I’ve never received any bad bad experiences from them and even just now when I got off the phone from a nice lady name Keonna. She was very sweet and helpful. Thank you guys for the great service!
The worst insurance company 1/5
By dish so bad
Worst insurance company ever, no wonder they have too many commercials on tv to cover their lousy service. No one should by insurance from this company.
Fantastic - Just perfect 5/5
Finally an intuitive app that has the most common things I need to access.
It’s perfect I love this app…
The first one I had had to do it and I didn’t
Cannot recommend using app for roadside 1/5
App will pick nearest address instead of giving actual location to roadside drivers. Currently waiting over a hour and a half for roadside service and had to spend 40 minutes on the phone because you cannot correct location on the app. If you break down on the highway you may not get roadside assistance or at the very least will have to wait a long time to talk to someone to get it updated. Even after talking to someone on the phone and attempting to have the location corrected, the roadside driver still called, asked if I still needed gas, and then didn’t know I was on the highway. Although the service is dirt cheap, I am strongly considering going back to AAA as there roadside service actually works.
Never use this insurance 1/5
By Zhi g Tian
My car has been repairing for 3months since July, they didn't ask me about the service and progress about the repairing, and the Jo Hudson Collision center gave me rediculous reasons for delay without any apologize, slow fixing my car!! I was angry to drive to there to see, they still can't give me answer about the due day! They are totally waste my time! This insurance company rep never answer my call, we will never use them again! We paid the insurance full and advance, thinking we can get the car by August, now They waste my time and money for 3 months even!! Bad insurance company!! Never use them again!
Inconvenient and Confusing 2/5
The app isn’t easy to navigate. There’s no way to do everything you need to do just through the app. It takes you to their website 90% of the time and you can’t even do things there. The only help I ever get is to call the help center (which isn’t always open). There just aren’t a lot of options of things that you can do in the app.
Recommended feature 3/5
By Alex Morris
Just switched to Progressive from Geico. The Geico app had a couple features that would be nice to have here: when you long press the icon, the contextual menu offered the option of viewing ID cards, requesting roadside assistance, and the like. It would be great to have that later of convenience baked into this app.
Crappy app 1/5
Does not work. Does not recognize policy number or claim number. Very disappointed
Can’t trust customer service because one person can do I and other person can’t change it 2/5
Two star because you can’t trust customer service representative. You talked to one person tell you they can change the due date. Then you talked to another person and tell you can’t change it. They need to get it straight.
Changing my address 1/5
By el morro20
I don’t really understand why is so difficult to change my home address. I call progressive to change my home address but, when they answer the call after 30 minutes And you tell them what you want to do progressive employees tell you I will transfer you call to another team. However, you have to wait another 20 minutes finally they answer , and again you tell them the situation after that they tell you ooo we will transfer your call to a different team . And, they transfer you call to 4 different team. So with that been said I would like to know why progressives create a line to call and make this kind of change to make things easier.
Why did my taste keep changing? 2/5
My rate has changed 3 times in one year. I almost quit this company but they’re lucky I stayed.
Shalom from crazyRay 5/5
Looks good so far
By V AZ
Progressive is horrible. Worst customer service ever. Don’t use this company. They are a total bait and switch scam. RESEARCH them.
Won’t open 2/5
Ever since the update two days ago I can’t even get my app to open. Updates aren’t helpful if I can’t even open the application to use them.
Limited Capabilities 3/5
The app only allows you to do so much before routing you to the website.
Another con is they do not accept American Express. 👎🏽
Worst insurance company 1/5
We switched our insurance to Progressive because we got a good deal. However, out of nowhere they decided to raise our rate by over a $1,000 and when we didn’t approve and decided to cancel and switch to another policy they want to charge us the increase in the policy we canceled. We called them multiple times to try and resolve the issue because they threatened to send the balance to a collection agency. Every time we call, they are very rude and unwilling to help us at all and are still insisting on us to pay the money they increased in a policy that we canceled. The increase they did was unauthorized from our end and they did not inform us of such changed until they added it to our policy already. We have all the documents and proof and have reported them to the consumer protection agency and tried to get in touch with them again after to come to a conclusion but they still are not helpful. and if it comes down to it we will sue because that is fraud.
Why not just log on using your browser? That's all the app does anyway
This Company is a scam 1/5
By Glo 23
If you can afford to pick a different insurance company please DO NOT join no help had full coverage and still carless STAY AWAY I really hate this company been giving them my money for 2 years get in one crash and still have no help from my full coverage policy wish I could give them negative stars poor poor poor
Not recommend at all 1/5
By milad aasi
The most worse Insurince ever, i had a glass claim after seeking excuses and blaming me for no reason eventually they denied my claim. If you had any claim you would be agreed with me. DO NOT RECOMMEND IT AT ALL
Latest Update 9/1/2021 3/5
I had to reset passwords to get into the application after the last update.
I am not seeing any benefit from the update.
Also, with tracking enabled my battery runs down in a matter of hours; necessitating being connected to a power source more often to make my phone usable.
I'm waiting for my car for almost 2 months. I'm calling progressive no answers. The company is terrible. Don't sign up. I
App hardly ever works 2/5
Since downloading the app 2 hrs ago. More often than not I can’t even use it to pay a bill. It automatically shut off my auto payments but says it’s still on and today it won’t even open.
No good 1/5
Overall the worst insurance company ever! After having my vehicle vandalized, I have received ZERO assistance. I have left so many messages for my claim rep and never get a response. Left messages through the app, been leaving voicemails for weeks now, can’t get one single call back. Not only that,because of COVID they no longer come out and assess damage, so you basically have to do their jobs for them. I was told they can’t help me with getting a key made for my car after my keys were stolen. When wanting to tow my car to a friends house who offered to help me fix it, since my insurance has completely failed me, they tell me I don’t have any more. Roadside available because I used it up having them unlock my car twice. So now I would have to pay out of pocket on top of having to fix it all myself. What a joke. They wanted me to pay a deductible to have my windshields replaced since both of them were knocked out. I heard most companies don’t charge deductible for glass. So lame. Go to any other company!
They ad people to your policy and charge you for it 1/5
The ad a person an change for it with out my permission
Not letting me show current I’d 1/5
By aa ace
Not out of country, not driving 1/5
By Koala sez
I can pull into a parking lot, turn the car off and head into a store and the app always says “it looks like you are driving”. Then today, it says “out of country, international roaming charges may apply”. I live in the southwestern US, never go “out of country” and am nowhere near a border. I HATE THIS APP!
Is this even an app? 1/5
Whats the point of an app if you can’t do anything with it? It always opens a web browser. Geico has the best app!