Gate broken 1/5
By cindyjeanshelley
Gate broken and no one on site. I am loosing business because I can’t get my product.
Upset customer 2/5
By upsetrandall
I can’t even talk to my manager. Can’t email him. Doesn’t call me back. Restrooms are locked. I got locked out of the elevator. Not once twice. The carts have locks on them so I can’t use them. Horrible horrible service. I will need we ever stay at PUBLIC STORAGE AGAIN !!! Never !!!
How do I reach the district manager I have called for him 3x? When I moved in I borrowed someone else’s car. I was in a rush. Could not get in the gate with my code. I had to wait on hold for an hour. For an hour !!!! Then when the property manager showed up she said she was ther. NOPE!!! A lie. Then she said she was at another property that needed help. She remember era me. Ask her.
The list is endless. Do not stay here. I would have rather sold all of my stuff then put up with this abuse.
No help and could be replaced by a website 1/5
By EY78
The only thing Public Storage has made easy is making a payment, nothing else. Never can wirelessly access my location and the unit isn’t the most secure. I’ve had to contact the police to leave their facility on multiple occasions.
I’m paying for some bull 1/5
By kingbolo19000
I’m trying to figure out why am I paying $227 for storage that is damaged on the outside looks like somebody keeps trying to break into my unit. I did not do the damage and I’m guarantee that you guys are going to try to charge me for it.
Gate Code doesn’t work and no lock in storage 1/5
By BluHazy
Arrived and my gate code wouldn’t work as well as the apps gate open feature. Contacted customer service multiple times and couldn’t not help me one bit.
This place is the worst 1/5
By Public rip off
They never have anyone here and raise the rent twice a year by 33%. They try to sneak it by you with auto pay and mail flyers that look like junk mail. My unit leaked for the first six months and I have security equipment in my unit that I had to cover with tarps
Good app 5/5
By tsy37
The app was clear and easy to navigate with clear displays on each screen.
Rent went up without any notice 3/5
By upsetwithcosthike
I have been renting a climate controlled space 10x15 to just keep items I did not want to take up space in my garage. I paid rent, early as usual and then refreshed my screen and my rent went up for the next month an additional $70. That’s crap I already paid almost $150.
Rodney is the BEST 5/5
By Lady Hkoodstas
Thks for working with our family we love you all
Inconvenience 1/5
By Insta-what...? Gramin'!
Although my storage payment was due, access to my unit was blocked. I was still within the grace period (3rd day) before I made the payment. The clerk was aware of this and I informed her that I will make the payment by the last day of the grace but she still denied me access and said there’s nothing she can do about that. This was an inconvenience for me.
Inconvenienced customer 3/5
By Reeniebaby
The place is clean and seems secure. However the hours are ridiculously inconvenient. Their rules are also so rigid that if you forget to bring or don’t have your phone with you but you are standing in front of them with a drivers license and a passport, they won’t let you in. They will only agree to email you a message (to the phone you don’t have with you) If that’s what you’re looking for, have at it.
Plowing 3/5
By Dan Guerra A009
Lot is not plowed..,
Customer 5/5
By RichTasteCakes
Sibbie was so helpful, so nice, and I would definitely recommend this facility with Sibbie.
Prices 2/5
By Yamifun
The prices go up suddenly and up by a lot , it’s crazy . 😡😡
Public storage 5/5
By Virginia At
Paul excellent staff member keeps property safe and clean Thank you
The best staff 5/5
By mclovin this staff
They have the best staff! Hats off to them
Good 5/5
By Sombra225
Good
Disenchanted 1/5
By Good Will 610
What a horrible experience. The place is not secure. There is a hole in the back fence. My trailer was broken into twice. The second time someone used a grinder to cut the lock but no alarms went off. My rent went up 37% in 18 months. The staff allowed someone to place a damaged car 2 feet into my space and it wasn’t moved for 12 months despite my requests. Lastly, I vacated my space on the first of the month and missed the deadline by 20 minutes so they charged me another $89 for the month. When you ask to talk to someone in charge no one steps forward and no one calls you back. Do yourself a favor and store your stuff somewhere else.
Causes me to overpay 1/5
By Tany2245
Saved card on file and reports that I am late paying. It caused me to pay twice. I think the glitch is to try to make you pay late fees.
So satisfied, we left CubeSmart to go to Public Storage 5/5
By Wild Bullrider
After being abused by CubeSmart for seven years, we decided to make a switch and go to Public Storage. The online sign-up was easy. Courteous staff answered any questions. The ease and stress free entrance with Bluetooth. Mobile device makes getting in and out of the facility a breeze. I would recommend public storage over any other storage any time
Rent 5/5
By erwigama
Why does it keep going up in price so much? I am currently now have to shop around for moving. If get better quote will you match?
Great experience 5/5
By Sk8trgrl76
Public Storage is an excellent place!! On my move in date Caprice was so friendly and professional!! She treated me with respect and answered all my questions! It was a very pleasant experience. And Darien contacted me to see how my move in was and she was so friendly and helpful!! Thank you for having such a wonderful staff!!
Gate won’t open again 1/5
By AngelOfDeath80
Gate won’t open again. Multiple times this month app won’t open it or access code doesn’t work
The Staff 5/5
By Lawrenceusa
I am so glad with my choice of storage unit.
I can not express how helpful the Staff is in the office. They when above and beyond to help me and my wife. If you need a storage space, This is the place to call First.
Krista 5/5
By MyTplayer
I have enjoyed communicating with Krista! She has been very professional and helpful! She has helped us with every need we have had!
Myra Trifilio
Too Pricey they keep raising the rent 1/5
By Keisha Thorne
They
Good experience 5/5
By the best for yeezys
Richard is the best.
He lives on the property and get the grand slam public storage award every month providing the best service.
Don is always 2nd in the grand slam contest.
Richard always beats Don at customer service.
Cleanest storage place in town 5/5
By mMissdollar
Very friendly atmosphere staff is very friendly and knowledgeable very clean site I love the site always clean at all times
Lee at the Irvine Location on Jeffrey Rd is great! 5/5
By sh371980
Lee was such a huge help and went above and beyond when I had difficulties locking up my unit. He stayed late and made sure my belongings were secure. I am so appreciative!!!! Thank u all Lee!!!!!
I truly do recommend this location to the public an surrounding areas!! 5/5
By star William
What a Great place to store your things an such Great customer service ⭐️⭐️⭐️⭐️⭐️
Awesome customer service 5/5
By #Kathy
Rebecca is always pleasant she greets with a warm smile and is consistent in providing outstanding customer service. I feel safe when at the site the property is clean and I never have trouble with gate access I will continue telling others about the awesome and consistent customer service received at this site.
Thanks,
Kathy Parks
No consistency in pricing 1/5
By Jusurfn4fun
Charges vary per unit although they are the same size and the increases are ridiculously high. They are also so quick to put lien charges on your unit when you’re late
Thy have rats!!!! 1/5
By they gotrats
The rat’s chewed through most of my things and I asked before I moved my stuff in if they had any issues with bugs or rodents and they said no. So why did they place ray poisoning in my unit
Horrible service 1/5
By Bid48237
The location gate was closed
Rent Increased 3/5
By djones coco
Clean property. I moved in August at $158
And without warning rent increased to $217
Pending a major surgery I can’t move my personal stuff for awhile
Feels like I missed something in the contract… or maybe a bait and fish
Great place for Storage! Can’t beat the online prices. 5/5
By Sacaredheart
This is a great place for storage! The outstanding prices are awesome through the online rentals. The access for opening the gates through your phone is so convenient and easy! No codes to remember! And the manager “Jared” is so friendly and professional. While doing everything so conventionally online, I had questions and called. He was so helpful and very nice. When I arrived he was walking around the grounds and had a few more questions about other available sizes, and he was again so nice and professional. He made me feel like I was the only customer he had. Thank you Jared for such a pleasant experience!
The only thing I wish were different are the hours you can get in through the gate. At 9pm sharp you can not get in until the next day. I didn’t realize that and the day I moved arrived around 9:30pm and could not access my unit until the following day. So I had to pay for another day on the rental truck. But that’s my fault, I didn’t read entirely and just assumed since it was online gate access that it would be able to open the gate 24 hours a day. Moving is a grueling process and being exhausted, I didn’t pay attention to the detail when signing up online. Once I knew this, I adjusted to the hours but just wanted to mention it for anyone else who maybe signing up online, so in the process they don’t make the same mistake I did. Daily rental trucks aren’t Cheap. LOL Everyone I know, usually takes all day packing and loading the truck, and usually don’t arrive to the storage facilities until late in the evening. Especially those moving from a different town or state. Again was my error so still deserve five stars.
Hangs when in elevators 2/5
By sabbaticalTraveler
The app has no offline mode. So, rather than caching basic data - like the fact that your account is active - it always "phones home" to check a server.
The result is a staggeringly slow app and one that doesn't work if you don't have a signal , like when you're trying to unlock access to you floor in the elevator.
Ugh.
Why are people releasing such crappy apps these days?
Super convenient 5/5
By procoding
Convenient, professional team and well maintained units
🤓
Move 5/5
By Cebb33
Susan was great at the Debary FL location in helping me find another unit I could downsize. The process was super smooth and easy.
New year 2023 5/5
By palebronze
New year and same great service!! I did not realize the app had been updated I normally pay and goin about my business but was able to open the gate without any extra work the pushing a button. Nice. Simply nice.
My storage unit with public storage 2/5
By pls miss public storage
I hope to clean out my unit asap. I have a unit with more sq footage from a competitor of yours with less rent and you just went up on the rental fee. Oh I can’t wait to close my unit. Thank you. I will send you my invoice from that unit if ask. Pls send the link to send it to and where to send others to…
Rates go up frequently 1/5
By John Chfdssfh
I rented here because a small unit was $115. It’s gone up 3 times in the last 12-18 months, to $150, then $185, and now it’s going to $200. I will move out as soon as I can and never use Public Storage again.
$$$ 3/5
By HoneyE425
The pay is just a bit much and the late fee for a few days over is ridiculous when your job only pays on a certain date of the month
Horrible Organization 1/5
By Endless To Do's
Don’t store your property here. They are unresponsive, dismissive and apathetic about jacking up their prices WAY beyond rates of inflation. I personally experienced 157% increase in rent in less than 6 months - and in the middle of Winter in MN!
Very grateful for Public Storage staff 5/5
By Grateful Nani
The Public Storage in Modesto is very clean and safe. The staff go out of their way to help and answer questions. For example my dept card had been compromised and auto payment couldn’t be taken out. I had to wait for my new card to come. I called for help because it was going to be past due. Kim walked me through the steps to resolve my problem. She was very kind, understanding, efficient and helpful. We need more people like Kim in our world. 🙂Grateful
Not so happy camper😳 1/5
By color me pizza
My unit was broken into, and Public Storage has gone up on my rent. They failed to keep my unit safe. More money for less security 😳😳😳
Late payment 4/5
By Jinturismo
Trying to get a hold of them the storage company to tell them I will one week late with my payment took a week for a return my phone call , not worth a 60 dollars late charge and this is my first time being late
App crashes on open with VPN activated 4/5
By az_runner
When my phone has a VPN Service activated the app immediately crashes on app open. Deactivate VPN and it returns to normal. I’m using Private Internet Access (PIA) VPN service specifically.
Public Storage App 5/5
By LuisFreddy
I like this app it’s easy to use and the payments update quickly.
