Hard to use. I hate it. Makes me want to never shop Publix again. Find a new web designer please. 1/5
By eatatjacks
Can’t even send this idiotic report. Everything has to be done at least a dozen times.
Half my order was missing. 1/5
By Not a happy ending
I texted the shopper immediately and asked him to return with the rest of my order and he did not. He couldn’t have been gone more than 30 seconds when I started texting him.
Every. Single. Order. 1/5
By hehsixie
Every time I place an order, it logs me out of my account and won’t let me log back in with my current password. Each time I have to reset my password and it’ll work until I place an order again. I can’t even get into the app right now after trying to reset the password again, because an “unexpected error” has occurred… again. I’m so fed up at this point. I have an order out right now and the Shopper is messaging me and I can’t respond because I can’t get into the app. At this point, who knows if I can even pick up my order because I sure can’t get in to let them know I’m on my way, or that I’m at the store.
Not to mention they’ve random canceled my orders a few times due to the “unexpected errors”.
Late availability 4/5
By Shdhxushbsbdhdhdh
Got the message a product wasn’t available AFTER I was at the store for pickup.
Bagging advice/delivery notice 4/5
By Gooftroop0
Everything was great, the only complaints I have are the bagging decisions. I believe that food items should not be bagged with chemical items (bath soap, dishwasher pods, hand soap) I would recommend separating those types of items. Also, just giving a courtesy knock on the door that you dropped the groceries. I live in a gated community and usually get a call from the gate to let me know but in this case I did not and so with working and not getting notification from the app my groceries were sitting at the door for 10 minutes and that doesn’t do well with cold items. Just some feedback. Otherwise a fine job.
Water 1/5
By Dirty_P89
Placed an order for 10 cases of water. Was charged the full amount but only allowed to get 6 and wasn’t refunded.
will never shop on here 1/5
By auieon
DO NOT ACCEPT ORDERS IF YOU DONT HAVE SHOPPERS WAITED 3 HOURS NO GROCERIES !
Great service 5/5
By pope res
Shopping this way saves much time, is great when not feeling able to shop in person. The shoppers are very courteous and are providing a wonderful service.
Order Total Wrong with added fees 1/5
By Peacefulspiritbuff
Just cancelled this order! Ordered total 72.00 and I was billed 85.00.
Entire order was cancelled 3 minutes after placing. I’m disappointed in your service.
Shopping 1/5
By cpezzop
You shopped for my items so early I wasn’t even on line yet. You gave me stuff like the Panera soups I didn’t want. Shop at 11:00 am for a pickup at 2-3pm you idiots
Never got order 1/5
By biden2020-111111
Once again order delivered to wrong address. Got refund which won’t be in for two weeks. Never using this again. Third time
Life Saver 4/5
By Trevor Walton
I absolutely love the fact that I can still get special deals, I wish we could use the coupons that we get in the regular Publix app. I also sometimes wish the setup was like the Publix app it’s much more user friendly. Other than that I love it!
Confusing 4/5
By DONNOV27
Yep! Confusing
Delivery 5/5
By ThatTurnerGirl
My order was placed and arrived within 15 minutes!
Great customer Service 5/5
By SurferBrian
Chelsea did a wonderful job.
Great Quality Products… 4/5
By Superman111778
…. Just even higher priced than their norm with delivery, but when you need an extra hand, they are a great go to
Canceled order 1/5
By Jesse232
Canceled my order with no explanation.
Just get the instacart app 1/5
By grey2323
Do not use the publix app. They make it so hard to get assistance when theres an issue with the order. Then when you reach out to the instacart support they say “We cant find your order”. And when you call they say “We don't have a recent order for you” horrible app. There seems no point in it if your not going to have great support for it!
Canceled order 3/5
By Ba|d 1
Placed a small order and order was canceled without notification
Great service 5/5
By Gigi115!
I’ve had 3 shoppers. They were all amazing! Great service when you are not feeling well or just too busy. For me I am not feeling well. Instacart has been a lifesaver!
Order 1/5
By Sassy379
Got fried chicken she brought me hot wing that we can not eat order shrimp regular she brought me coconut shirt that we don’t eat this is worst ladie that we every had
Late Late Late 1/5
By VetChic
I would not recommend this delivery service. They offer a guarantee and don’t stand behind it. They do deliveries in batches spread out so far apart and leave their delivery drivers to manage the chaos. How do you check out with my groceries at 9am, store is 15 minutes around the corner but you’ve been on your way for an hour? Make it make sense…..
I would recommend Pickup only. If you opt for delivery, do so at extreme risk! It’s not worth it!
Issues 1/5
By Koalasss
There is always a delay, even when priority is selected. It always ends up delayed to outside that priority time. There’s always replacements needed no matter how small the order.
Perfect experience 5/5
By Twin MamaBear
Easy to use and everything was shopped and delivered perfectly. Much better than other grocery delivery apps I've used in the past. Will now be my first choice to use for all grocery delivery. Thank you!
Best shopper I’ve had BY FAR! 5/5
By Scarlata lynn
Got every single item with no complications and replaced any item that needed to be replaced with an equivalent item (all the way down to ingredients and price). Quick, pleasant, great communication! The perfect experience.
Did not receive all items charged for 3/5
By Oh2Bama Girl
Missing the 2 Reds bean and cheese items that were charged for on my bill
shopper menu-Horrible 4/5
By Mospence007
Cannot edit the list. Such as cannot delete unwanted items; cannot sort list for last items purchased; cannot filter list and finally, the endless scrolling, scrolling to get to items😜.
Helpful for older customers 5/5
By LanderLilly
I have physical ailments that hinder my grocery shopping. So having the option of having the groceries either brought to my car or delivered to my house is wonderful. Thanks for providing the service.
Five stars 5/5
By Caitiefagalde
Fast delivery picked out quality items
Good delivery 5/5
By Harvi16
Delivery was completed earlier then expected. The correction were done on a timely basis.
Best my Publix 5/5
By housekeepers of Alpine
Come home every day to get dinner. My best moment is sit down on my patio and order what I need exactly for dinner. Always on time . I’m so happy whit my Publix
SR
??? 1/5
By omgnicknamefuck
Half of my order is missing???
Great service! 5/5
By gregk1
Used this service for the first time today. Do not know why I waited so long!! Everything went perfect!
Publix’s crew 5/5
By Christus Vivit
You guys are the best
Upset guest 1/5
By Jimmidy 8701
Got the wrong ice cream
Missing items
And one of my items was a 4 pack item and only has 3
Confusing 2/5
By HannRD
Extremely irritating that I can’t see prices!
There is NO “FREE DELIVERY” on your 1st order 1/5
By P0nine
Wasted an hour shopping on their app for their so-called “free delivery on your first order” only to find an $8.75 service fee tacked on the end plus a 10% tip automatically added with a message that you should really tip more. Won’t use app again and will avoid their overpriced stores in the future.
Good Work 5/5
By alefra23
Great Service
Service 4/5
By Tré32
Late service and I am missing two items I paid for
Wow 1/5
By Deb777899
No I really didnt want all of the food I paid for
App needs revisions 2/5
By fkopdres
Have been using the app for several months to place orders for pickup. Even though I have very small orders, there are almost always problems, from adding on items to choosing substitutes to communicating directly with shopper to Publix changing my preferred pickup time and more. For a service so important to senior citizens, I hope the app gets streamlined.
Canceled order 1/5
By Funny grace
My order was canceled and I was charged $15??? The order was supposed to be left at the door…
Angela 5/5
By Angie Angel 😇
Great first time experience!!!
I am on Winter break from school and my car is in shop for maintenance repairs!
I give God all of the honor , praise, glory for Supplying ALL of my needs 🌹🥰🎶
Very satisfied 5/5
By Richard Simonet
The rep was pleasant and very courteous
Birthday Cake Missing 1/5
By Mrsuniccco
Shaper did not follow instructions or make an attempt to let me know the birthday cake was refunded on my order but bought the candles s. How I have the candles that say happy birthday but no cake!
Wrong address 1/5
By Jamesl187
Every time I put my addressAnd for the hotel, I’m staying at they put the wrong address and send them 8 miles away from where I’m at
Bags!???? 5/5
By Tiff&Tay
I wish we had a way to
It’s just OK, not great 3/5
By Unwrittn
For starters, there are things I search for in the app that don’t show up that I know the store has; red onions for instance. Typed in “red onion”, and I can buy a 2lb bag, but that’s the only option. Head to the same store the next day and there’s a mound of them, so I know they’re not out of stock.
My biggest peeve is that the app doesn’t notify you if the shopper asks a question or chats you. You have to leave the app open and watch the chat while the shopper is shopping so you don’t miss a question. That’s just silly. Do better.
Curbside Pickup 5/5
By Help need my candy crush fix
All went smoothly. Order correct. What went wrong was there was no parking spaces at the Curbside pickup. Cars were parked in the two slots but no one was in the cars. Apparently in the store shopping. I had to park in a disable parking space and walk over to the sign to get the telephone number to call. After 5 minutes, one of the cars moved and I was able to park in one of the spaces. Will order again!
