Great service 5/5
Outstanding great service helps me with my mom and her needs thank you Publix and instacart!!!
Awesome! So much better than any other grocery store. Not having to drive and haul the groceries in is a super bonus!
Fast, excellent service! 5/5
This experience was the best!
Terrible Experience , terrible customer service 1/5
I made a $650 order with this service. 4 DAYS before I scheduled the delivery time. So note they knew about this order 4 DAYS ahead. 2 hours before the delivery was due I got an email saying there was an issue and the order would not be delivered 3 hours late. Called customer service to find out why and was given pathetic excuses. They couldn’t make this right. Will never online shop with publix again.
WRONG BREAD !’n 4/5
I got the wrong bread. I ordered 5 Grain and she gave me plain Italian. We can't eat white bread. We NEED the Italian 5 grain !!!
More than pleased 5/5
The app is great. Haven’t found any issues to speak of. The Instacart service is fantastic and I highly recommend it to anyone looking to make your life one step easier. Love it!
My first delivery experience 5/5
By Cupcake alex
I’m recovering from surgery, so I needed some shopping and used the service. Then a Beautiful family showed up, very professional respectful, gave us the order, everything was perfect! Would totally do it again. Thank you!!!
Used for the first time. EXCELLENT!!
Someone took off with my groceries! 1/5
My groceries were marked “delivered” at 2:47 and by 3:15, there were still no groceries at my house! Had a hard time finding a customer service number, called Publix & they were unable to help since they are not affiliated with Instacart. Finally got customer service & all they could do was resubmit order. Not even a discount offered for the trouble/inconvenience. Done using this service!
Great!! Helps me so much
By Alaric River.
I have used countless delivery services and this is the best thing ever. Everything is fluid, fast, and innovative. 10/10 will recommend. Wow.
The best app 5/5
Is the best app ever !
The app itself looks great and the convenience of having groceries delivered is amazing.
Not so amazing is the up charge on every single item when compared to in store prices at Publix. My wife just shopped there today m, so we had a receipt to compare and items were .10-.30 more on every item.
Delivery charges I understand, but there’s no reason to charge more for ordering online. Disappointing.
By Kitty Cutie
I order for my elderly mother in Florida, once or twice a week. It makes our lives so much better to have everything she wants delivered in an hour! Huge improvement in our lives! This is truly an amazing service. It is so simple. Wow!
Fast service 5/5
1:50 -2:50 said around time
1:22pm, I got items fast delivery!! Good job
Great service 5/5
We have used Publix delivery several times recently due to family illnesses. They have been prompt and courteous. I will keep using them and highly recommend you give them a try.
Late and wasted my time 1/5
I paid extra to have it delivered within an hour. No call and no show. Than I was directed to a delivery company that was outsourced to handle this. I was only given a first name of a manager and They offered me a five dollar credit. My new ETA price to livery was in three hours. Absolutely unacceptable and they deserve the one star rating. My time is money and they didn’t even have the common courtesy to call to say they were running late. Unacceptable and total and epic fail. I never gave a review this bad.
I did get my money returned call to my credit card and will never new service with this provider in and I am going to shop at Winn-Dixie and Walmart because of how poorly I was treated.
Very Grateful for This App When Sick! 5/5
By Sunshine Shannon
Beyond thankful for this Publix app due to being sick as a dog and needing replenishment, especially fresh veggies. Friends offered to help me but this was so much easier with the shopping list while also being able to leave special instructions to leave groceries at the back door so that I would not get my shopper sick. I love my Gandy Publix but this app is the bomb.com when you are sick...thank you!
Love it!! 5/5
Thanks so much this helps out when you have a kiddo sick with the flu and can’t leave the house! Thanks again
Instacart Publix Delivery 5/5
By ii Legendary
Best invention ever!!!!
Great service and fast 5/5
By Sherry The Makeup Girl
First time I tried this service out it was fantastic the person let me know when an item was out of stock witch was so nice and even suggested another item instead. you get details step by step I love this service and will continue to use it and tell everyone I know how great it is. You must try this out it’s fantastic.
Love Publix already! 5/5
Love Publix, love shopping there, but this makes it so easy if I’m pinched for time. And trust them with my produce and grocery food more than I trust amazon 😂😂 thank you Publix for this!
Major bugs everywhere! 1/5
Some times the map shows up, and then the “Live” view is not live. So as I try to find out if the person finished shopping and the app gives me no information, all of a sudden the person is here knocking on my door! The app is what is most likely going to stop me from using this service.
A great shopping experience! 5/5
Easy to order and to change items while order was shopped. Delivery was timely and friendly.
HAPPY HAPPY 5/5
By Ms. Enjoyment
The delivery service from Publix through Instacart is terrific - and I mean terrific ! It is easy to put your order in and change items if necessary. The delivery individuals are so helpful and courteous. It is unbelievable how easily it all works. I am so happy especially since I am in a wheelchair and cannot drive. Thank you Instacart and Publix.
Awesome just awesome!! 5/5
I love that it only took 30 minutes after purchasing goods soo easy and convenient I don’t think I’ll ever step foot in a grocery store again lol jk but awesome service
Placed first order today 5/5
By Volcano girl
Wow! I never write app reviews, but I'm compelled to mention how awesome the service is. It was really easy to find the items at the grocery store that I wanted, searchable function or under department names. Sale items were indicated. The items were pulled and delivered in less than an hour and a half. Incredible! We will be using the service for sure.
Convenient and easy. Shopper/Delivery person very nice and knowledgeable. Thank you!
Why hadnt I tried this before!! 5/5
Simple, fast and free!
My first attempt 1/5
Food was terribly packaged. Eggs at bottom of bag, one cracked. Peach with boxed good, got squished.
I had deleted some items, they arrived. Don't want them.
Got extra avocados.
The spaghetti squash i got was the smallest one I've ever seen, charged per item.
No itemized receipt with bags.
Driver not able to find address without calling.
Service was fast.
Zero stars 1/5
Just used this app for the first time & am extremely skeptical.. The bogo offers I chose never worked, so I just deleted the items. The app itself is extremely slow & froze 4 times while trying to place my order. It had an error message after I paid & it still won’t let me view my order. Pretty upset since my card was charged & I didn’t even get a notification if I’m going to receive my groceries.. 😡
Also there was a $20 charge additional when I was told I’d get free first order. App is very misleading.
My order just got cancelled 1/5
Got all the way through the process then Resource not found when I placed submit!
Homesick can’t go out to shop 5/5
How perfect to have delivery whenever you are not feeling well to go out but you need some groceries
Pure enjoyment 5/5
By Callaway Pro
Great out great people great service reasonably priced
Great service but the pricing issues are a deal breaker 2/5
Love the service! My shopper did a great job picking out my produce and delivered everything in a timely manner. I’m not sure why the adjustments for the BOGOs weren’t made before my card was charged. The Publix receipt in the bag showed one price and the price I was charged (less tip and other charges) was $40 more! It seems that Instacart doesn’t understand that I still get a BOGO even if I don’t buy two of the EXACT same things.
Until this issue is fixed this service isn’t for me.
By Install- NOT
The best thing since sliced bread!
Publix Grocery Delivery 5/5
I am handicap and the Publix Grocery delivery service is truly a blessing!!!
Publix delivery 5/5
I'm loving Publix delivery service. Everything works out very well.
So sick 5/5
But needed groceries. Ordered. A couple of things weren't available. But delivery person arrived so quickly. This service is a lifesaver!
Referrals don’t really work and so expensive 2/5
I had a friend use my link- I was supposed to get $10. Never showed. Also, I don’t love that it’s $6 for delivery and the 10% tip. I don’t mind tipping, but when you’re talking about $200, it’s expensive. I feel like publix should pay them and keep the no tipping policy. I was a waitress for 7 years, I get how important tipping is, but on a high bill like groceries, it’s too much and it makes me not want to use the service. I’d rather have a pickup version to avoid all of it like Harris Teeter and Walmart. That way, I could decide between pick up or tipping for delivery. I’m not going to not tip because that’s prob how the delivery staff make most of their money. I prefer Publix, but could easily pick up the groceries and save $25.00.
Misleading - bad business 1/5
I understand middle-man company needing to also make their cut, but to add $.10 or more per item through the app, is very sneaky and misleading. For example, normally I buy baby food pouches for my toddler. Online every kind that I looked through was a good $.10 or more price-wise than if I were to buy in store. Seriously?! That’s not right. The purpose in this app/service is to try to help those that could benefit from it. NOT price gauge them for using it.
Seems simple enough, everything I typed in search came up. Easy to use and well put together. 👍👍
An Excellent Service 5/5
By Evilk K
I am very happy with the service. There has never been a problem with my order being correct or prompt. And the people who deliver my groceries are pleasant and fast.
I tried the trial period and decided to sign up for a year immediately.
Text notification system delayed 2/5
By Spcy wing deprived man
Notification is delayed so I️ couldn’t change my order when it was out of stock because they had already finished shopping
I didn’t realize everything you select is instantly marked up from what the store actually sells the product for. My paper receipt showed I spent 94 bucks but on the app I spent 145. Super misleading kind of upset and honestly feel taking advantage of as a first time user.
To Bad 1/5
I’m not received the items.!
takes forever if you want it soon! 2/5
nothing is the same as a publix sub which is why i decided to order one, but when i used this i had no high expectations. most other delivery apps are awful as well, because they take so unnecessarily long to arrive. i was supposed to have my order arrive in 2 hours, but it went to 3 hours. this would have been acceptable except i live 5 minutes from publix. it would’ve taken less time to walk there, get my food, and walk home! my person spent 40 minutes in the store getting 3 THINGS. i’d use this if i wanted a large amount of things and didn’t have time to shop, but any other reason i would not. not going to use this app again!😀
Not too user friendly 3/5
Watch out for buy one get one free offers. If you buy two different flavors of the same item, you will not get the discount, unlike at the store.
Categories need more filters to make browsing easier to do. For example in cheese, have a filter for shredded, string, slices, etc and keep them together
Order Canceled 1/5
By AD 05
Apparently Instacart is having technical difficulties and my order that was shopped for had to be canceled. The store employee said he tried to contact Instacart but was unable to reach them and so I had to try to call them myself for a refund.