Great concept 2/5
Love Publix! ❤️❤️
But this app needs tweaking.
I don’t know where my favorites are.
Don’t like having to go through Instacart, even for returns.
I would rather go through Publix completely.
Horrible customer service 1/5
I’ve been using this app forever, mistakes happen no problem. But the complete lack of customer service is ridiculous. I not only had an entire bag of groceries missing, I got someone else bag, and got an email saying someone would contact me shortly... no one connected me for days. I tried calling the number just rings and rings. I finally sent an email, finally got a response saying they needed more information? Um, ok? May 10th 31 items, 3:16pm delivery. I made the list of missing items the day of but have no access to that information now days later... and then no response 2 days pass and I sent another email!!
I don’t understand how I got someone else’s bag of groceries I’m missing a complete bag of groceries and no refund no email... really?
I won’t be using this service anymore. Extremely disappointed.
I purchased $22 worth of groceries.
When I hit submit my card was charged $30.
I have immediately canceled order.
Pathetic customer service 1/5
I had a delivery today that was delivered early, before the time frame that I requested when I put in the order. I messaged the delivery driver advising I left work early to meet her, even though she was early and asked her to wait for me. She then proceeded to leave my groceries by the front door, in 80 degree weather, in the blazing sun. All of my perishables were spoiled, I had to drive to the store and replace them myself so we could have dinner. I messaged customer service, and they offered free delivery for my next order. They refused to reimburse me for the spoiled food their driver ruined. I am shocked by their insulting response to this situation. I will be filing a complaint with the better business bureau, deleting the app, and I will recommend everyone I know who uses Publix Delivery to do the same.
The app changes are garbage
Higher prices and shoppers constantly get wrong items! 1/5
First off, this app is charging you around 20-50 cents extra per item, which I can somewhat understand as it’s a convenience but there’s also a service charge and of course you should tip your delivery driver. However, the shoppers/delivery drivers are constantly not finding the correct items when they are clearly in stock. I just placed an order for pickup and all of the most important items on the order were swapped for something else when they were actually in stock, the person just didn’t bother to find them. Called instacart to refund whole order and they said there’s a 15 dollar cancellation fee?! Luckily, the person said they are putting in to get it waived.
Waste of money. Not able to get orders straight. 1/5
By N fund
Honestly won’t use again. Since they forgot several items I still had to go to the store, thus nullifying the entire concept.
And to add insult to injury, they said they would give me a credit for my “next time”. You cannot charge for undelivered items.
So needless to say, I had to reach back out to them again to demand a refund now since I have no intention of using them again.
Technically they should refund the delivery fee as well since I still had to go to the store for the things they forgot!
Horrible service! 1/5
By Iryna Barysheva
Horrible service. Delivery every time was late a few hours even a day! Also was not fresh green onion, celery and others green vegetables. Bottles with water often was broken.
Counter productive 2/5
They don’t except the card issued for ssi payments. If you’re stuck at home with a guaranteed payment on a Mastercard, they won’t accept it. All of the prices are 50 cents to a dollar more than in store....on top of the service fee and the delivery charge. Then there’s a tip for the driver. It’s good in a pinch, but way too expensive.
Terrific from shopping to delivery 5/5
Food selection is easy; you virtually follow the shopper as he/she grabs your goods (and you can text them). You can follow the delivery driver as they approach. All within 2 hours. Excellent!
Great for the basics but I see an add for $9.99 per pound snow crab legs in my local news paper but can’t find them on the app, needs work. Oh and why can’t they bring me a 12 pack of bud light?
Late delivery, atrocious pricing 1/5
Tried this app for the first and last time today. I tried it due to being recently released from the hospital and experiencing mobility issues. First, the app does not honor BOGO pricing which is generally marked up before BOGO. Even where mix and match was offered I was charged the full inflated price for each item.
Secondly, attempting to schedule a delivery with a long window resulted in the shopping not even starting until the delivery window therefore pushing the delivery time back a full hour. It was important to receive the order on time to work around scheduled medical requirements.
Save yourself and your seniors from this app.
Be careful! 1/5
They show you buy one get one free items and let you place them in your cart and even pay. Once your shopper is at the store they will message you and tell you that these items are not available and they preselect replacement options for you. Feels like they lure you in with false advertisement just to get you to buy groceries. You also have to pay delivery fees and pay driver tips as well. Not to mention that in the writing it shows you that prices are higher on the app than in store to cover costs for insta cart!!!! Use caution will never order like this again. How do we know the people in the store are sanitizing their hands while handling your groceries. Also they charged me about 30% more money to cover any issues but yet it takes them up to 7 days to refund left over balance??? Where is my interest for borrowing my money??
Terrible service 1/5
They didn’t have what I ordered. When the shopper couldn’t find it she offered something in a different category and was rude when I said I didn’t ask for it. I deleted the app.
No good drivers 1/5
My driver Craig is on his way everything I bought was buy 1 get 1 free and he brought one of each of course. You are very welcome Craig for bringing half the order I paid for no really from my family to you thanks a lot again.
Being elderly and having spent lots of time in hospitals and rehab, I am not able to do my own shopping at present! The instacart gives good opportunity to look at each item before purchasing, and you can edit and revise your list up until the time they are actually starting to shop for you!! A great convenience for those of us who need it for whatever reason! I now know more younger people who use this service because it is a great timesaver for them!!
Best choice for grocery shopping 5/5
By Crazed mama
Publix Delivery is, in my opinion, the winning formula for fast and easy shopping. Groceries delivered to my doorstep? Take. My. Money.
Terrible Service 1/5
I am greatly disappointed with this service. I have always been a loyal and happy Publix shopper. However, this service has single handedly tarnished my view of Publix and the chains reputation. During business travel, I waited over 3 hours to receive my lunch order. No one at the physical store, or at Instacart was able to even offer an explanation or an update. After so many hours, my order was still not even started. MAJOR FAIL.
Just watch your fees 5/5
Gripe: Bought 60 worth of groceries and only after checkout am told I was temp authed for 90 and will not be adjusted for up to 7 days.
No mention while in the ordering process. I like transparency, even though I will get the money released.
Non gripe: convenient! I just gave birth to twins and with two brand new babies getting out to shop would be way too exhausting just yet. In some situations having a delivery service for things like food and household items is just priceless and so helpful.
Michelle Parsons 2/5
When I try to add to order before shopping has started, one can’t tell if the items were really added or not. I’ve done it three times and still not working very frustrating
Never again 1/5
I guess this app sends you to Instacart for ordering. The delivery lady was nice, but the bogo deals you can forget. I dropped 430.00, first time user and tipped 20.00 ( so 450.00 ) and the customer service refused to provide me the bogo deals bc I didn’t “ put the extra ones in the cart” they app customer service sent me to the store and the store sent me to the app, and both said no. Seriously guys. I mean, it’s not like I tried to take advantage of you. I just want what I was promised / purchased. Very poor customer service on both ends. Avoid!
By Bama greeneyes
I loved this! The only thing is that the way that it was bagged. That’s on Publix.
Worked as advertised! 5/5
Flawless process. I was asked about a substitution because the item I selected was not available allowing me to accept the suggested sub or cancel the item.
I highly recommend Publix for everything, now including home delivery!
Great service 5/5
This service is a game changer for my weekend. The team that brought my items today were so very nice and courteous. I continue to recommend and rave about Instacart and so grateful my Publix offers it.
For some reason the app will not let me add my card. It’s really frustrating right now because I don’t have my car at the moment.
THE WORSE!! 1/5
This was literally the worse ever. If ic an give this no stars I would. I’m not the type of person to leave reviews but this was so bad I had to make one to advise you not to use this. I ordered a sub that said it would take 2 hours to get here ! I thought wow that’s a long wait but no matter they’re usually busy. 3 hours go by and nothing ! 30 mins after the shopper asked me what bread did I wanted when I already wrote on the instructions that I wanted white so I didn’t reply hoping they will figure it out. Another 20 mins later , frustrated I asked what was taking so long and he replied you never told me what bread !? They have my phone number and never thought to call if they really didn’t know ? So almost 4 hours later ? Poor customer service for almost double the price. Never again
Delivery times are lies 1/5
Don't bother using this if you want to order something with in an hour or two. Even if it gives you the option when you start your order, after you are done the delivery is always 5 hours or next day. Walmart delivery is actually truthful and less expensive.
Don’t bother. 1/5
the delivery timing is usually totally off and I have yet to have an order where something hasn’t had to be replaced. Most recently an order was almost 2 hours late and took 30 minutes on the phone to figure out. Ended up in a complete cancellation. Don’t waste your time.
Never Mind 1/5
I really like using the Aprons feature on the Publix app. I can choose a recipe, click on the ingredients I need, and they are automatically added to my shopping list. I was hoping that the Publix app would integrate with Publix Delivery. But it does not. It saves me no time if I have to build a list, and then rebuild it and another app. My store is close by, and I can just run and get things myself and not pay the fees. Because of that, plus seeing so many negative reviews, I am not going to bother and I will delete this app.
Poor service 1/5
By miranda phili
I was so excited to have groceries delivered to me I had ordered at 7pm at night and only about 10 things and they told me what time and I paid. An hour later I get another notification that it wouldn’t be here until 10-10:30 Publix closes at 10. So I’m waiting and I check back and it says it wouldn’t be here until 9:30 am.... in the morning time. All I wanted was a salad and I’m 7 months pregnant not feeling well enough to drive. The app was nice and easy to use but the service sucked. Wasted my whole night.
By El michiocano
Nunca me llegó mi pedido y si me sacaron mi dinero estoy molesto es una mala aplicación no funciona
App is decent but... 1/5
Depending on your area the delivery service is absolutely horrible. We live in WPB FL and every single time we place an order, they either bring us the wrong items or when they try to deliver the order they send a txt saying they cannot find our apt and make us come down to their car and get it. The app is great, the people they hire to make the deliveries is trash... You are better off just taking the time out of your day and going to Publix yourself. Not worth the delivery fee (which is a pretty significant amount).
Charges are Atrocious 2/5
I’ve used Amazon Prime Now and Whole Food grocery delivery for a little over a year. I was excited to try the Publix delivery option as well, and have been disappointed. (1) $5.99 Service delivery. This caught me off guard as the first is free, but I realized that was a promotion to “try” the service. (2) $20 HOLD ON YOUR CARD for up to 7 BUSINESS DAYS AFTER DELIVERY. No other food delivery business, including Pizza Hut, does this. (3) No notification of item switch. The items are switched and you find out upon delivery. Amazon, Whole Foods, and Walmart will send an alert. No option to refund switched item. (4) Delivery came 1 hour after the scheduled time frame. Didn’t send notification until already 30 minutes late. I will continue to shop at Publix 😊 but I will be deleting the app.
I love the convenience of shopping through Publix Delivery. I do not drive and this makes a grocery shopping much easier for me.
Hidden charges 1/5
By Reeds done
After using instacart’s webpage/app to order and them not honoring free delivery, I will never use them again.
you dont reveal cost to customer why not
Now you wont let me send this note you seem
under handed This doesnt seem like the Publix i know unhappy
So many Errors!!! 1/5
I literally got 40 error pop ups while using this app. So frustrating. What shoulda took me 10 mins to place an order took me 30 mins. Please fix the app.
Instacart has got to go 1/5
By Julie DW
While I generally LOVE publix, I hate this app. Instacart has LOST my orders TWICE. The order never goes through to Publix and I’m stuck sitting there with nothing I’ve ordered. Then the money I spent take DAYS to return to my bank. How about do a charge of the final amount after you’ve actually shopped for the items? Publix should figure out how to offer this without outsourcing. Especially since instacart has little to no customer service. They could have offered to go get me the groceries while I waited but no. And the first time I was waiting in my car with a screaming infant.
By Terra A James
Sarah was incredible! She made sure I got exactly what I needed and was so helpful, thorough and kind. I highly recommend her!
Horrible customer service 1/5
I called due to a problem with my order and the guy that picked up the phone did the bare minimum to help, when I asked questions he wouldn’t answer. He placed me on hold and came back like he couldn’t remember anything we spoke about. In the end he didn’t even process the return he told me he was going to give me. Horrible horrible! Will not use again, such a waste.
See now I have to delete it , just wasted my time YALL NEED TO COME TO VA !!!
I never got my order 1/5
I placed an order at 8 pm, said it was coming at 9, changed to 10, then never got it at all and waited until 11:30. I canceled the order, and now I have to wait to be refunded. If the order wasn’t going to make it I would have been fine if I got contacted about the delay. But I didn’t get contacted instead I had no delivery person to message about the order and waisted my money.
Delivery was nice 3/5
Delivery was nice and very convenient. App was a little challenging to navigate because items aren't listed by family ie: Coke, diet Coke, 7up and so on, or even by size, 2 liter, .5 liter 6 pack and so on. Mix and match bogos weren't together, either. I ended up not getting several things because it was too hard to find what went together.
Not worth it 1/5
With all of the other delivery services available this one really falls flat on its face in all areas.
Now when I say this it’s not because of publix. Every time I go there in person it’s fantastic. Decent prices, clean, produce and butcher counter is always fresh and well priced.
I’ll go through a number of reasons to avoid this service. Most of this is a complaint about the company and not so much the app. But if I can steer someone away from a shady overpriced service I’ll use every avenue possible.
1. Fund holds-
I understand holding funds to pay for groceries and what not. That’s fine. But when it’s 30 dollars over the actual amount it’s kind of ridiculous.
2. Order accuracy-
I have never ordered from this service and received a correct order. Something is always off. No matter what. Order 1 bushel of bananas? Get one banana but pay full price. Order a tub of butter? Get the smallest one possible, still charged full price for the large.
3. Shady business practices-
After speaking to customer service and asking why I was charged 105 dollars for 75 dollars worth of merchandise I was told I wasn’t supposed to see the actual receipt. The driver isn’t supposed to leave that in the bag. That way you can’t see how much you were charged extra. It seems like a lot of this is literally pocketed by this company and they train their employees to deliberately hide this from customers.
4. Customer Service- I have never spoken to a customer service team so far off of the knowledge of what their company does. Constant backpedaling when they say something they shouldn’t have. Most of the conversation was the rep trying to re explain something 4 ways as to not divulge the way the company actually does business.
5. Driver Compensation- I was told by a driver that they aren’t paid from the gross markup on merchandise. They’re apparently poorly paid and are almost dependent on tips. When I’m already paying 25% extra on groceries it’s hard to be able to tip something substantial.
Overall I’d say this company needs new management, training, structure, and pricing to even qualify being worth downloading. If you read this far, thank you. Hopefully I saved you some money and irritation.
Game changer 5/5
Work, sports and life make shopping undesired and difficult. This helps us keep up our pace.
Great Service 5/5
I am very pleased with Publix delivery service. I’ve ordered several times and always have a friendly delivery person. I’m super busy and don’t have time to grocery shop. It’s great to add to my list during the week, checkout and it’s delivered. Easy Peasy!
Too Fee heavy for me 1/5
Fees! I would rather pay a flat rate for this service. It seems more honest than hiking up the item prices, charging a delivery fee, and expecting a tip, plus other incidentals. Plus it seems like no one is accountable for mistakes or refunds. That makes me nervous, considering how much you are expected to pay. I think I’ll stick with the Walmart shopping service that delivers to my car. I have had nothing but positive experiences, it is free, and really not an inconvenience for me.
Locations Not Updated 1/5
We have a Publix in 22407 now and it won’t show up as a location.
Doesn’t work 1/5
When trying to submit is showing errors, when called customer service they don’t have any idea of why they are getting a salary there. App has to be remove until is ready and all advertising as well.
Publix managers saying that they are Not responsable, I believe that Publix is Publix no matter what and they have to take responsibility for their problems.
I have received a lot of emails of advertising after I signed up to this app.
DO NOT DOWNLOAD THIS APP BE CAREFUL
I MADE A BIG MISTAKE