Low usability 1/5
App crashes, when signing up forces you to repeat entire process. Was not able to complete signup. When using “guest function” it forces you to pick a store rather than simply allowing use. Compared with Kroger which actually works, this app has a horrible UI and offers a poor UX.
Greatest supermarket shopping experience 5/5
Publix is the best shopping experience. The stores are always very neat and clean, well organized and stocked. The associates are extremely customer oriented, friendly and always willing to assist. There is NO other shopping experience like Publix, it’s an A+!
Will not allow me to view weekly ad. Help!
Very slow laggy | Not all products 1/5
The sign up was almost insufferable to sit through given it’s king wait time and laggy mechanics. You can’t start shopping until you make an account. When I finally did, I searched for something and the app doesn’t even show all of the items. Such a waste of time and bother
1448 store 5/5
The people are phenomenal. Austin at customer service is a great young man with his degree. He needs to be at corporate.
I have shopped at Publix here for 40 years. My family in Greenville, NC and Birmingham , AL now do too. Levi in meats is a good family man. The Pharmacy and all your people there treat us like family.
By Publux Lady
The young man bringing out my order was very polite
By Happy Shopper 71
I am cery impressed with the quality of the service and the food from this store.
Great System 4/5
By Shannon Fennell
This menu is well thought out, and very customizable. 👍🏻
By Jim in Stafford
Great food shopping ggre
Too Ssslowwww! 2/5
By marcus Z Lip
When ‘clipping’ digital coupons, it takes 4 to 5 seconds to load each item. A ‘clip all’ button (or select and clip all selected) would be helpful.
After clipping a coupon, there is no option to save item to a shopping list.
Many items or clipped item are not found on search.
For example, I clipped a coupon for Nick’s Smak bar, and I couldn’t find it in search or in my shopping list.
App can’t scan any barcodes. Also, you have to call them to cancel your account, you can’t do it online. If you are getting this app to do barcode scanning while shopping, don’t bother to download.
By Tcm 425
Wish you had a landscape option. Some of us older folk use the app on an iPad as opposed to the iPhone.
The website does not show pricing unless it’s from the sales flyer. Need pricing and more accurate search.
Easy to use and follow
mega Dub 5/5
Publix Nomber 1👍🙏🏻 thanks Publix 5/5
By karam mekhail
Promotional materials mandatory 1/5
Promotional materials mandatory “consent” to join an account. That’s not consent that’s force
Easy to use love the sub menu
Publix app 5/5
So easy to use and efficient, saves me a ton of time! Love it!
Navigation is difficult 1/5
It’s so confusing opening this app and navigating through the various menus. 90% of the app is just a bunch of buttons that lead to other confusing submenus …. No useful information. Simplify things.
The deli function is pointless 1/5
For months now every time I order something an ingredient isn’t available, they don’t make my sandwich or wrap until I arrive and after I’ve waited in line, they called me from an unknown number to let me know an ingredient wasn’t available and after 4 attempts to call back I got through and then arrived at the store 20 mins later and my food STILL wasn’t made. Figure out a better way to integrate having in person and online ordering or don’t bother having an app. It’s never once been worth the effort to order. It’s always a hassle.
Publix Crawfordville 5/5
By Diane gma
This store is the best thing that has came to our small county. I am a Publix shopper loyally!!
I love this place 5/5
I wish we had one up north
Over priced stuf 3/5
By pura bida
I only shop your sales sometimes your prices are two to three time than a lot of stores, your produce doesn’t keep worth a hoot!!
Good, needs an add all coupons option
Mrs. Place 5/5
When I was called out of state for a family funeral, Publix Pharmacy was able to transfer my asthma medication to Vermont! All in 25 minutes! Great job!
How I shop 5/5
I always have a list going and use it every time I run out of anything. I just pop it in here and anytime I run by … I know what I need and the list sorts by aisle!
Deli personnel not Publix quality 2/5
Im not the type of customer who puts in reviews. However, this stuck with me And bothered me! I’ve been coming to this Publix since I moved here 15+ years ago. I not only pay for Publix quality in food I also pay for Publix quality staff and that Deli staff is no longer up to Publix standards. Let me just say, that dude with the ponytail and yellow scrungy was not only stuck up but rude when they tell me no potato wedges after I ordered hours ago and then no tuna. I didn’t care you didn’t have it I cared the way it was said to me, the way the message came across. Crazy thing is the manager was right there when it was happening and she didn’t care one bit! Thankfully I got miss Beverly as my cashier and made me smile as always. It’s because of her that I left happy! Deli department needs to spend a few days training with her.
Kathleen Publix 5/5
All staff are courteous, helpful and always try to go an extra step. I have never had to wait to check out for any period of time. Everyone is very efficient. It is pleasure to shop at this Publix.
Your update from 12 hours ago is horrible!!!! No microphone for easy search, and when I’m looking for a simple item like fish it’s impossible to find it! There was no need to change anything. Should have just left it as it was. Can’t even shop tomorrow without a grocery list at this rate. Please just give me back my beloved Publix app. Ugh!
EVERYtime an update is enforced my app fails 1/5
By Big frowns
Never fails, EVERYtime there’s an update to supposedly fix a bug, the app fails and does not work. Delete and re downloads are always required and still it doesn’t work. What is going on?
Terrible password reset experience 1/5
Started trying to reset my password at 12:30 just finished at 12:51. Ridiculous that it should take so long. Now my wrap won’t be ready for an extra 20min. Bad job Publix
Won’t show prices 1/5
Most of the grocery apps show the prices of items in the store. Publix needs to make it where you can click on an item and see what it costs not just “add it to your list” …. So aggravating
You guys have the best subs
By Anthony Tartaro
There is a new employee in the deli at Peachtree battle his name is D’Angelo finally somebody who knows what they’re doing good hire!!!!!
Great service! 5/5
By kp kayla
Always clean l, always nice, professional and sweet atmosphere!
Most employees greet. More should, overall great product, prices and general atmosphere 👍🏼
Absolutely Amazing 5/5
By I am Lakeland Fla
Love Love my store! Doesn’t matter what location.
Y’all do make shopping a pleasure.
Stop with all of the mandatory weekly updates 2/5
It drives me insane that I have to update this app every week in order to be able to use it. I’d like it much better if it weren’t for that as the general UIUX is intuitive to use.
Publix is the best! 5/5
By the real Nay
I love this store. The produce is fresh and good quality meat. The app is very easy to use.
Good but needs work 3/5
I love me some Publix but the search aspect of this app is awful. I search for things and have to scroll half way down just to find an item close to what I want. I type in the exact name of an item and it’s maybe the third one down. I hesitate to use any sort of drive up option because I can’t even find the exact name brands or items easily. It shocks me that after so long of having this and seeing multiple reviews on the same subject that the search is still just has bad as when I downloaded the app a year or two ago. Please please make improvements; Publix is better shopping and quality of food then Target and Walmart but Target and Walmart have way better and more user friendly apps and would love to see Publix contend.
Publix app needs work 3/5
App is great when it’s not demanding an update while checking out! My phone automatically updates every app except this one. While your prices go up, your app quality goes down. Yet another reason to shop elsewhere
Publix app 5/5
By App not accurate
The publix app is very easy to use. Love seeing the sales and coupons.
Love the app 4/5
I use this app every week to make a list. But I wish I could print my list from the app instead of having to go to the website to print.
Can’t login from another country into Publix app! 1/5
By Gustavo de Brito
The Publix app does not allow me to login from abroad! My credentials does not work and even the option to send an email to recover password seems you be blocked! I have to send food to my home and I just can’t! Publix please fix this!
Love Publix 5/5
By Marigold W
I live 1.5 miles without a car. Publix delivers to me the same day I place my order If I order early enough! Without Publix delivery I’d be without food and necessities I need. When they do deliver to me the driver helps me by assisting in carrying my order to my 2nd floor apartment. I’m 75 years old and I’d be at a true loss without the wonderful service Publix supplies. I am truly blessed to live close enough to Publix so they do deliver to me!!!!
Friendly helpful staff
Good App Overall 5/5
Just wish it wouldn’t let me add stuff the store does not carry.
Great service 5/5
I so enjoyed the people who work at my Publix and I love the cleanliness of the store and the variety and the sales.