What’s going on? Keep crashing.
Re: Don’t bother! Just drive to the store. 1/5
Once again, all my favorites deleted! App makes no sense/not user friendly and frustrating. Love Publix, but this is not a pleasure guys.
Worst shopping app 1/5
By Lys Do Rei Jesus!
How is it possible it has no price on items even afef loving in and choosing a store? TERRRRRIIIIIIBBBBLLLEEEEEEEEEEEEE
Shopping List Search 1/5
As I try to use the app to search for items it seems you have to search the same exact way they wrote it for it to work. Just not practical. Why not enhance the capabilities to enable people to search for items and anything similar to it shows up. E.g. a google search doesn’t require you to search for the title of a page but the content or question you want answered.
Terrible App 1/5
This is the worst app I have ever used. I have been shopping at Publix for many years and love the store. But the quality and lack of user friendliness of this app is dumbfounding. Tried the Walmart app to see if it too was lacking. BUT not the case. I would suggest Publix techs check it out and fix their app.
Doesn’t work 1/5
By Crappy Appleton
downloaded the app on my iphone. My iphone is totally up to date. I tried to “join” so I could login and place an order, however, I cannot enter any info. Annoyed!
Has to be the most difficult app I ever used Not to mention a big news flash about senior shopping on opening page that you can’t enlarge to read it won’t zoom Lol. Junk !!! Grocery list won’t go anywhere can’t transfer to a cart or checkout What ever happened to add to cart and checkout Keep it simple Especially for a darn grocery store !!!!
Useless. Don’t bother. 1/5
Complete waste of time. Took my order out a “hold” on my credit card and cancelled without explanation at the last minute. Done with Publix.
Hire new developer 1/5
Can’t even sign up to make an account. It won’t let me fill out any of the info. When I go to In Store Pick-up it just gets a spinning circle, nothing loads. This app is useless. Still love Publix, but it would be that much better if they had a functioning app.
Extremely well done 5/5
By Richard Albury
We primarily shop at Publix, so the ability to save our shopping list *and* pull up items from old receipts to add them to the list *and* have the list tell us where in the store they are is a winning combination. It’s funny, though, because the list with locations made me realize we shop right-to-left, starting off in the bakery and produce: the app’s list assumes you’re shopping left-to-right. Minor quibble aside, this app just earned a spot on my home screen: kudos!
Horrible design 2/5
This app is horrible! You can’t get store hours, prices or find out if the have something in stock.
New version stinks 1/5
The new version never remembers what I was doing when I go between tabs which forces me to drill down into the app to find where I was again. I miss the app that used to just work. Now, it seems slow and unresponsive and things just don’t work well.
Publix pay app inconsistency 1/5
I thought would give it a chance since Publix is being stubborn not taking Apple Pay, experience has been poor. Sometimes it would work. Sometimes cashier would say nope didn’t work and when I tried to scan the bar code again, app would give error. Ended up spending more time using the app to pay. I am not recommending this Publix payment method to others. You just need to open up to Apple Pay.
By Radar bug
You finally developed an app that works and can be navigated with ease. Major improvement. One final suggestion. LEAVE IT ALONE!!!! Don’t try to improve something that doesn’t need it.
Need Prices 2/5
By Angry in PA
You really need to show product pricing amd it also needs to tally at the end of the shopping list so that users/shoppers can plan out what they are spending. It’s really aggravating that you don’t provide this. If you want to look at a good app that does this check out Wegman’s app.
The app has some decent features, however, the search function stinks! If you don’t use exact wording ( whatever that may be) you’ll spend a lot of time trying to find what you’re looking for.
The app for reasons unknown just deleted my grocery list for the week. How fortunate I now get to waste more time recreating my list. 🙄🤯😒
TOO MANY UPDATES REQUIRED! 2/5
I swear every-time I go to use the app it has to do an update. Can we not have an app that works for more than 3 weeks at a time? 🙄
Updated Review Still 1-star 1/5
Due to a poor developer response, I'm updating the review. The recent app update completely changed the workflow, removed Touch ID from the pay screen, and deactivated all pay cards. Again, Touch ID WAS removed from the PIN pad. There used to be a small button for it...which is gone. You actually have to go into the settings and flip a switch to then it back on, but also must reauthorize that with your PIN. Post-update, the app is slower than ever. Paying by card is much more efficient. Also, what's the obsession with trying to connect to Publix WiFi?! It will even ask you to connect to Publix WiFi if you are 500 miles from a Publix.
Publix killing their business by using Instacart 1/5
If you use this app and want to do online shopping or curbside pickup, both of those are handled by Instacart. The information you give Publix will be shared with Instacart.
Instacart marks up the price of all your groceries a MINIMUM of 25 percent before tip. Publix should hire its own delivery personnel and shoppers. I have not shopped at a Publix at more than two years even though it is my favorite grocery store. But Amazon or Whole Foods or Target delivery is so much more convenient and they do not mark up the price of your food or pharmaceutical items just for the privilege.
Publix is going to run its business into the ground by not realizing that online grocery shopping and home delivery is the future. Heck, it is already here. But Publix’s answer is Instacart, which most people realize is a complete rip-off.
The sad thing is Publix has the best market penetration in Florida, great employees and great service. I love Publix. But unless they make drastic changes, including this anemic excuse of an app, they will continue to lose business and fall behind.
Publix, please do not post that lame response asking me to call your toll free number. Everything I wanted to say I have said here.
TRAIN YOUR STAFF TO USE THIS!!! 1/5
I cannot tell you how many times the staff (cashiers and even managers) has no idea the process on how to allow a customer to pay with the app. They have to hit some button before the QR code is scanned or else the whole thing gets screwed. I’m sick and tired of standing there waiting for cashiers to call their managers, and managers also not knowing what to do. Even when asked to cancel my customer ID so I can pay w my card, they can’t do it. Absolute waste. Train your staff or FIX THE SYSTEM LIKE WALMART HAS IT.
I love this app & the pharmacy app, too 5/5
I use both of the Publix apps all the time!
They are awesome & make my life so much easier!
I LOVE EVERYTHING ABOUT PUBLIX & especially my Publix (Maderia Beach, FL). Everyone that works there is so nice & helpful.
New version won’t open 1/5
The latest update (installed March 11, 2020) doesn’t open when I tap the icon on my iPhone X. It starts to open then goes back to my home screen. Now I can’t even see the weekly sale items. And yes, I tried powering down the phone and restarting.
Bad app 1/5
By Arctic Foxx
I haven’t been able to load coupons for a couple months and the developer and app help is no help. Kroger app works well and I’m shopping there now, with the digital coupons. Sorry Publix, you screwed up
I was told to update the their new 4.0 version. It’s a waste of time. It still doesn’t work.
But Kroger still works well. Hello Kroger. Goodbye Publix.
4.0.1 Update Broken 4/5
Updated to latest version. All functions not functioning. No e-receipts, browsing, ordering, list , nothing. Not the first time this has happened with an update.
Publix App 1/5
By A the terrible
I don’t know what happened with the Publix app. I have been using it for years, but, either the app changed or something in an upgrade for the iPad changed. Walking up and down through to the store is a much more pleasurable experience. Don’t even bother with this app.
I realize that part of the plan is to have you walk through the entire store as you would if you were shopping. However, some grocery trips are just for a few necessities. Simply being able to search Publix 2% milk and not getting EVERYTHING containing the work milk, except Publix 2% milk, would be nice. (True story, by the way).
Update Ap coupons not working 5/5
New update today, cannot use coupons to clip, can’t view weekly ad. Please fix. Fast response - thank you for fixing the bugs and outage. Publix, always a pleasure- thank you
Version 4 gets error THSNKS FOR QUICK FIX 5/5
Works great now
Great potential but broken 2/5
As a computer science major and a Publix employee I expect more out of something our company produces. When signing up through the app, once I get to the screen to pick My Publix I can choose a store but nothing further happens. There is no way to go forward or back. If I close out of the app it just reopens to the screen telling me to pick a store. I am stuck in this loop and have no way of proceeding. It does remember that I picked a store but nothing else can be done. I’d love to see this app working properly and really hope that I can change my rating to 5 stars soon!
App Down?? 3/5
I currently cannot clip any digital coupons (the app wont let me click on that option) and I went to update my credit card and it is not letting me update. Wondering if the app was currently down?
What happened to my app 1/5
I can’t pull up the weekly ad or any other sales. This is how I do my shopping list. Very disappointing.
Broken in Latest Version 1/5
My app just updated to the latest version and now it’s broken in iOS and partially broken in Android. On the iPhone, in order to add an item I have to search for the item, kill the app, search for the item again and pick it from the list that is already under the search. I gave up and my husband with an Android can search and add an item but it doesn’t tell you it’s been added and sometimes duplicates the item. You can no longer access history to add items etc. Hopefully they get it fixed soon. The app is great when it works. Lol
Why keep messing with it? 1/5
Every time you “update” the app it takes weeks for it to become functional again! Please test it before you put it out! This go round I can’t access the weekly ad, any of the sales listings, any of the digital coupons, NOTHING! If it ain’t broke, why keep fixing it?!? I liked it before! 😢
I cannot open the all deals under the savings tab
What happened 1/5
The app updated and now I can’t get the latest ads or build a list. What happened?
Doesn’t work 1/5
Half the time my app doesn’t even work. I just want to check the sale ad before driving ahead of time. I would like to utilize my coupons but it’s not letting me interact. I even tried deleting and making a new account.
App not responsive 2/5
For the last couple of weeks, the app has not been responsive. Can’t look at the weekly ad or digital coupons. Search feature only works sporadically.
Constantly crashes 1/5
Before last update, it was tolerable. Now, no links work. Freezes when a choice is clicked or just blinks at me. Wish there was better way of getting coupons than hoping the regular paper has them, which they don’t.
App ruined 1/5
By Snoring 347
A recent update destroyed my shopping list, which is the only reason I use this app and which generally cuts my shopping time by about 50% since I don't have to search for items. It is now useless - adding one item takes several attempts and in excess of one minute (per item) - I type the name in, the app doesn’t automatically recognize what I’m typing. It won’t let me add the item to the list. I then have to hit “cancel,” back out to the main menu, and select the item from the recent search list. How about a little consumer testing before you release these updates? Second time this has happened in a few years.
Can’t view the Weekly Ad, which is the entire reason I use the app.
Love publix but 2/5
My coupons that I clip aren’t being saved to my account. I want to take advantage of these deals but I’m not able to which is very frustrating. Should I just shop at target instead?
Search function in the digital coupon section is unusable. I can’t find my clipped coupons with it, have to scroll and manually see my clippings. To be fair there’s the same issue on the website
Many times I cannot removing items. 1/5
At best a one star. Publix needs to step up and hire someone who knows how to make apps.
It took an assistant store manager 5 minutes to get my discounts to show up on my phone number.
Every week there are items in the store that are buy one get one free in the store that don’t show on app.
Ruined by the latest update 3/5
I used to use this app a lot. One day, it required an update to version 3. That update requires you to create a login now. If you don't create one, you can now only use the web version. What's the point of the app then? The only reason they require a login is so they can collect your information. They want it so they can probably send you marketing garbage, potentially sell your info, or get it hacked so hackers have it. No thank you. They claim it’s to create a seamless experience. That’s baloney. Why can’t we decide as customers? Publix is a well liked store. But how come this app is so poorly rated? That’s because they don’t give the customers what they want with this app.
Edit: The latest update is better. It no longer requires a login. You can now proceed as a guest. But, navigation requires too much to typing and it's also buggy. Trying to get to the weekly ad requires too much typing. Then I click on the BOGO and it crashes on me. Keep improving it, Publix. I changed my rating from 1 to 3 stars.
Where are the recipes?? 1/5
I can’t find the Aprons recipes anymore!
Where did it all go? 1/5
Unable to get my list to load and zero access to the newest ad and digital coupons.
Pay with App 1/5
The pay with the app function no longer exists.
Fix your app 1/5
Shopping list doesn’t load: weekly ads aren’t losing. How absolutely disappointing Publix. You’re better than this!
When are you going to fix this app????
Savings are invisible 1/5
I haven’t been able to access my digital coupons or weekly ad to see what’s on sale in 3 WEEKS. The app won’t let me click “digital coupons” or “weekly ad.” I went into a Publix and this lady tried to help me and her app wouldn’t work either! Ha!