No me gusta 1/5
No puedo ver la renta diaria y las fechas se ven confusas.
Las facturas no se ven detalladas ni puedo reclamar una comisión mal cobrada
This company scams people! I signed up awhile back and today someone from booking.com contacted me to figure out my calendar and how to make it available for booking. This is my first time using their services so I was told how to open availability (I guess my calendar was blocked by them), this is my first time using their website and so I must have accidentally opened full availability even though the I synced my Airbnb months ago... anyways, a couple hours later I received my first booking. I was excited until I noticed that none of my calendars synced and that there was a double booking! So I called them to tell them what happened and they said they will cancel the reservation and then proceeded to tell me that I will be held liable for covering the guest’s new reservation difference in price... example: my place is rented out for $100 per night and there was a technical issue that happened on booking.com that forced me to cancel the guests reservation, now the guest decides to book for $900 per night and I have to pay the $800 difference per night! This is illegal and a scam! I’m deleting my listing and informing everyone I know that has a vacation rental!
HORRID APP/impossible to use 1/5
Compared to AirBnb and VRBO this app and website and Booking.com are literally impossible to use. Do NOT bother. The inconsistencies between app and websites and hosting and traveling are terrible. So confusing. Not user friendly. Have a property listed? Good luck finding/editing it. Also the “security” is onerous - they literally mail you a letter at a physical address that you have to receive to initiate a listing. Shameful.
Also, guests can see your home’s actual address prior to booking! SAFETY HAZARD!! Showing the specific address should be OPTIONAL to the host if Booking.com wants to compete with VRBO and AIRBNB, both of which don’t show guests the specific street address until AFTER booking.
Hotel management made it easy 5/5
Being a small hotel and managing reservations can be a nightmare. Pulse (Booking app) has made our job so much easier because it allows us to manage reservations everywhere we go. Pulse it’s easy to use and quite practical. We don’t know what we would do without this app.
Last update not good , missing many option , and many not working , before is good
Poor and horrible experiencie 1/5
Si pudiera darles 0 estrellas se las daría llevo dos semanas tratando de que me paguen las 7 u 8 reservas que ya tengo desde que me inscribí para rentar una habitación de mi apartamento , el sistema , el servicio al cliente y el departamento de finanzas no se ponen deacuerdo uno dicen que mi información bancaria a sido enlazada correctamente sin embargo el departamento de servicio al cliente dice que ellos en sus sistema les aparece como si mi información bancaria no hubiera sido subida satisfactoriamente , ahora la gran pregunta es si voy a seguir hospedando mientras ustedes se quedan con todo el dinero y a mi no me resuelven ni me pagan ninguna reserva , pésimo servicio , debe añadir que ya a meses ahora de estar con esta aplicación es la peor de todas las aplicaciones para hospedar , siempre hay problemas con los pagos con las reservas con todo aun me pregunto porque sigo recibiendo gente de esta aplicación
now everything fix thank you for your great service!!
Super but waiting for more 5/5
By Czesty podroznik
Super but waiting for more
Very flexible and simple to use... lovin
Not satisfied 1/5
Extremely hard to navigate this site. Don't know how to leave reviews for guests not clearly stated. Almost impossible to get a hold of an actual person when I need help. Makes me want to cancel. AirBmb is 100 times better
Fantastic App 5/5
Works beautifully. Secure and very reliable
Not user friendly 1/5
Please refer to Air BNB app to see how to flow better. Pulse, extranet, need work.
Excellent app 5/5
I really like this app I have used it like 3 years now
Bug at writing 3/5
There is a problem for very long time at replying in messages.
The whole app is stacked and it’s very difficult to reply or correct something in your message.
You can’t easily move in the text and copy and paste parts in the text so sometimes you have to erase the whole message and start over.
Ether it’s a problem or something else but it’s very annoying.
Очень удобная программа
Review From Timber Boutique Hotel 3/5
It would be better for managers to have stats and various data on Pulse as well.
can't edit nightly rates 1/5
With the new update I cannot edit or change my nightly rate within the mobile app. I don't always have access to a desktop so this is a critical must have
Scam or the System Is Broken 2/5
Can’t login via pulse extranet pin code because it’s broken, message inbox shows messages unanswered when I’ve already answered, rooms and availability that were closed somehow became open and available allowing some rooms to be overbooked when other rooms and dates show the system works but only for some rooms it allows last minute bookings? system is broken or it’s a scam to get extra overbooked relocation payments.
By roy norden
The pulse is not give me notifications sometimes and hard to send the message to guest sometimes
Great App, easy to manage rentals 5/5
The Pulse app is wonderful and easy to use. It’s makes managing our rental apartments quick & easy to do. The messaging part works great! Love the message templates and scheduling capability, eliminates a lot of work for us. Calendar is easy to use and change prices. And calling quests from the app is great.
Even though I’ve looked through notifications and messages I still get the red dot as if I haven’t done it. It’s messed up and I dis the update few days ago.
Iy does not remove unseen notification after seej too. 2/5
Iy does not remove unseen notification after seej too.
Genius plus 5/5
By aroma 100
I love it ! Easy to manage ! Amazing!
Best app 5/5
Pulse app Very easy to use. Excellent job thank you. Compared to expedia hotels app.
Horrible spam 1/5
This app sends me booking confirmations every single day ! From different numbers ! I never registered with this app and there is no point of contact to get my number removed.
Awful experience w booking 1/5
This app is terrible. Booking has been nothing but a frustration to work with and now I feel like they are holding me hostage because I have sporadic guests booked 6 months out. They also fine you for THEIR incompetence when they make mistakes on their end. They have overbooked me 3 times when I had the dates blocked off and then charged me fees. One being 200$. Airbnb is a MUCH better company to work with with absolutely no frustrations.
Needs Work* 2/5
By M. Ide
Desperately need a SEARCH BAR for looking up names.
The filter declining Daily reports should work. Still inundated by daily reports which I find very confusing even though I elect to not receive them.
Arrival and Check out Infor should be on one page.
Wish cancellations could be removed or relegated.
Make changes 4/5
By hakaras hatov
It would be helpful to have the name of the person who is reserving on the calendar portion that shows days reserved.
Also, I have no way of knowing if my request to cancel a reservation made by a guest was either accepted by him or acknowledged by Booking.com
Lame app 1/5
By Mad Murdock
They asked for a review; almost useless, sends me updates everyday of nothing. Almost always says I’ve got new activity even if I don’t. I love Booking.com but I hate this app.
About cancel policy very bad 1/5
The app is fine, but the company's office management is confusing. I have booked a non-reservation, I have decided that there is no room. The overlord clause makes up the difference. No good policy,
Easy to work with 5/5
By Angel Abréu
Terrible app 1/5
Booking.com is not easy to work with in general, for short term rental hosts. And the Pulse app from them is no exception. It’s got a different set of design standards than what you may be used to, and you can tell it’s almost been translated into English. Booking.com is a Dutch company with a focus on hotels needing to sell their empty rooms. So if you’re a STR host I would spend your time with other more appropriate third parties.
Disappointed with app not only that Booking.com prices are way over board they do nothing but list their site And we do all the work and they get over a quarter of what I make! Having a good company is not Taking advantage of customers.!
Great App 5/5
By nomad mother
At first I found it challenging but once I figured it out I’ve found it easier than most platforms to use!
Do not use this App near firearms or in high buildings.
Please HELP me to HELP you!! 4/5
Main reason I gave this app one star review is that I have deleted one of my properties and all the booking support did is marked it as closed an then it is still there all the time and it is marked in my Pulse app in the calendar and all I can see are the red dots under the numbers and it’s driving me crazy. So please fix this!
Here is my property ID 4421090 that I deleted.
I have updated my initial review as the developer fixed the issue.
Bug bug bug 1/5
Extranet PIN code not working I cannot open it
Solo falta el pago con tarjeta de crédito,sería más seguro para anfitriones y huéspedes.gracias
Love it 5/5
By Rei short term rentals
It is a wonderful app.
easy to navigate
on another note , i wish property owners could leave a review for guests and rate them as well , so other properties can know who books !
Hotel GM 5/5
By Alain GM
Really amazing and easy to use.
By Lily from Chile
It is great to comunícate with this system! It is fast and easy to do! I enjoy using it with Booking.com!
Very hard to navigate 1/5
Unable to do a lot of function on the app. You are redirected to the website itself to adjust some settings. App is almost useless besides messaging clients.
Iphone 5 is old or dead phone? 5/5
I can't use app 'cos I have Iphone 5.
Days keep getting blocked 2/5
Days get blocked and I’m not sure how to unblock them. I can only do it one day at a time
Confusing Layout 2/5
Very poor interface and user experience.
By Tedo Gatserelia
Notification badge is always seen in app. even when everything is viewed. Can anyone answer the question, how to fix this problem?
Guest Response 2/5
If I want to send a guest response from my phone, I have to use a prior template. If I do not, the right arrow at the bottom of the screen does not show up and I cannot send the message.