Doesn’t save time 1/5
The point of online ordering is to save time right? Well what’s the point if the order doesn’t go through to the store till 20 minutes after you order it? I would have gotten it faster if I had walked in and ordered.
App is terrible 1/5
This app is awful. Does not accurately count visits and will not give me the rewards that it says I have earned. Very frustrating hope they fix.
By dont use app
Can’t use promo codes or coupons online
The app is handy but doesn’t allow for faster ordering. 2/5
Other food apps have a feature that allows me to say when I’m in the parking lot. The last few times, they were not busy at all but my order hadn’t been made because my ticket hadn’t printed. I might as well just ordered there and skipped the app.
Disappointing customer service 1/5
I have contacted QDOBA via several channels, including their app, trying to get answers on why i cannot link my physical rewards card with the account i created for this app on my phone. i am disappointed that nobody has reached out to me and that no associates in their locations can help me, they ALL refer me to the app which lacks details on how to solve rewards related issues. i have thousands of points accumulated and cannot redeem them, which makes me miss their old pre-app system, especially since i can’t get a representative from QDOBA to contact me.
maybe it’s time to try chipotle?
Love the food hate the app 1/5
By big qdoba
Doesn’t register when I pay for food in my rewards and sometimes doesn’t even work in store
This is seriously the worst app I’ve ever used. Glitchy beyond belief.
Only works sometimes 3/5
By Greg foucher
I have tried ordering online with the app on several occasions and on only one of the occasions has it worked. I loved being able to order online. Unfortunately, most of the time when I click on my cart to complete the purchase, I just get the spinning Q and it won’t let me continue with the checkout process.
App constantly logs out 1/5
The app constantly log the user out. It says the session has expired. It is a pain when you get to the front of the line and are trying to pay and get points.
Weak app that company clearly has no desire to improve 1/5
I don't even care that my old points and account don't carry over. This app is flashy with neat graphics, but not functional. Why do I have to manually apply rewards? It used to be that the store would scan my card, tell me I had a reward and apply it. Now, I have to check my rewards and figure out how to apply them to my purchase. Silly. Clearly, Qdoba wants to take advantage of people who can't or don't figure this out, and then never apply rewards. And the app logs me out every time—so I end up standing in line at the last second having to re-enter my email and password
Lost everything with new app 1/5
When I logged into my account with this app all my previous visits and everything were gone. I literally don’t go as much because I had a lot of visits before.
Edit: I did not create a new account. I had so many visits before that I hardly ever go because it just reminds me how much I had put into the old app only to have to start over. Really disappointed.
App Ordering is Awful 1/5
Every time I try to order from the app I receive an error after I enter my payment information and then have to go to the website to complete the order. Yesterday was the first time that they received the app order and the online order however I only received a confirmation for the online order. Needless to say when we arrived our food was cold since it was made off the time that app order was promised which was 45 min earlier then the online order. Will not be using the app again to order until it has been fixed.
Bring back the tag! 1/5
This app is useless! It keeps logging me out. Please fix it!
Stupidest app ever! 1/5
Won’t let you sign up if your new.. 👎
Most frustrating ap ever 1/5
By q not good
Completely inconsistent. Crashes after orders put in ap. Errors out at end of order.
How hard is this..... 1/5
By burrito deprived
Cant order, cant input order time.
I WANT TO MAKE MY OWN TACOS... not urs!
So frustrating 1/5
This app is so frustrating. I’ve tried many different times to use it to place orders, redeem rewards, etc and all but once I get an error message. Not that helpful
Add Touch ID please! 3/5
App is cool and easy to use but when it logs me out I never remember my password so I have to reset it while in line at qdoba. Please add Touch ID. Keep the burritos going!
Rewards is broken 1/5
The app shows that I am at recruit status even though I have 27 visits and should be a pro. not a big deal except pros earn more points. Emailed customer support and no has gotten back to me.
Doesn’t work 1/5
Downloaded, signed in, scanned (heard beep) and it didn’t record my first visit.
Crash & Burn App & Rewards Downgrade 1/5
Not bad enough that Q couldn't transfer existing points from ORIGINAL Q cards circa early 2000's, when I stopped visiting for since the rollout. This app crashed every time I opened it, and after the last update it crashes a bit less but is not ready to pass Beta testing.
App does not do the store justice 1/5
This app is very hard to use, continually asks for password and crashes regularly. I just automatically ask for the rewards code since the app will not stay open to read the QR code. Qdoba time for a better app!
Placed order for next day 1/5
I tried to place an order for pickup at 8:45pm and after the order went through it showed as being placed for 11:15am the next day. I called the restaurant to cancel but was told I would have to call again the next morning because they had no visibility into the orders for the next day. I later checked and saw that the store closed at 9pm so if anything I would’ve just expected the app to display an appropriate message and stop things there. Really just a poor example of user feedback since I was at no time told that the order would be placed at a different time than I had selected and it became an ordeal just trying to get it canceled.
Needs serious updating 1/5
This app is a big disappointment. I haven’t had trouble with losing points or anything, but this app lacks basic iOS features. It logs you out after not using it, and it doesn’t allow the use of Touch ID. This means I can be in line at the restaurant and have to put in my user name and password, which holds up the line. There is also no way to add the rewards card to Wallet. The app allows for mobile payment, but you have to set it up just for Qdoba. I really hope this app gets serious revision soon.
Terrible app 1/5
I’ve attempted to use this app so many times only to have it fail repeatedly. It logs you out constantly. The rewards system makes no sense. It’s completely unintuitive. Sadly, this entire franchise has gone downhill. The stores used to be friendly and clean. The store I’ve gone to for years is always a mess. No wonder I find myself at Chipotle more often.
Bring my card back 1/5
By Long time Marriott customer
Very clumsy, unintuitive interface. Stuck on first level after almost 40 visits, with app claiming “0 visits” to get to next level to earn increased perks. No response to multiple notes to “support” asking for assistance, employees at the store unable to help.
Won’t even go anymore (& why YOU shouldn’t) 1/5
This app doesn’t work, it’s deals effort time and money from you, it reflects badly on the stores and brings the worst out in people as well as my phone. Read on for full details. Although qdoba is one of my favorite places to eat here in Massachusetts for tacos, this app only reflects poorly on the closest store they’ve got to you. when you file any sort of “issue” (aka your phone froze mid order or the app doesn’t acknowledge your order) that app screwing up your order takes away some form of points from the restaurant! I am OK with having a free entrée pick up& having that disappear mistakes happen. It was a birthday thing I don’t care about. But then having 4000 points become 1000 and getting warned and spoken to by an employee and ignored(sorry dismissed) via email (how can I provide a screen shot of something that is been deleted) this literally forces me to try new places here in Boston so thanks! For wasting my money. I’ll make sure not to do it at your place but I won’t be quiet about it
Can't sign in 1/5
Can't sign in. Provide e-mail, click Sign In, and nothing happens after that.
Doesn't work 1/5
Every time I try to use the app is asked me to pick a home store so I select one and it says error .. something about malformed ? .. and I can't use the app till I select a home store so until this is fixed it's basically pointless to download the app.
Not getting my points 1/5
When I use the pay+rewards option I don’t get my points. It says I did on my receipt and then they don’t appear in my account.
Doesn’t Work Any More 1/5
By Napeocles Jucunda
We love Qdoba. It’s our only go-to fast food places around our house. This app used to be helpful when we needed to rush in and grab our bag. It hasn’t worked in a while. Still “compatible on this phone” though. Can’t load the menu to place an order.
The staff is still patient with us, but we know that the app made ordering for our whole family more efficient for everyone involved.
Worst app ever 1/5
If they could make it any harder to login each time using the app I don’t know how. You have to fight to use it. Go back to the website login!!!
Nothing loads right. Can’t populate maps or order or as of recently even redeem rewards. Pretty much useless.
Constantly signs me out 1/5
Every time I go to use this I have to resign in. We went from a card that I just had to scan to this unreliable app that I have to sign in every time. I might be spoiled because the sbux app keeps me signed in. But having to sign in every time means that sometimes I forget until I’m ready to pay and now it’s too late. No integration with a “remember me” feature or Touch ID.
Last updated DELETED ALL MY POINTS 1/5
This last update deleted all my points and my rewards.
Does not work 1/5
I’m a top tier Qdoba rewards member and I’m not eating there because I can’t login to the app. I put my email and it spins forever before asking for my password. Tried to reinstall the app, no good. I’m sorry but I have enough points for a free entree and I’m not eating there until the app gets fixed.
Broken. Doesn’t Work. 1/5
By S Isaac Russell
App will constantly log you out. Today it didn’t log me out but when I got to the restaurant the app would not let me redeem my points. So I signed out. Now it won’t let me even sign back in.
Good food. Horrible app 1/5
This app is horrible.
Navigation is a mess.
The lightning animation is so annoying. I hate it.
There’s no ability to use the app when qdoba back end is down. Constantly get signed out. No integration with password managers.
Trying to redeem a burrito is confusing and not intuitive.
Would give give negative stars.
Also company doesn’t seem willing to fix or make better.
This app was obviously designed by a marketing team. And built by the lowest bidder
Incredibly poorly written app. Buggy! 1/5
Where to start?
Constantly forgets my credit card
Hangs when entering new cc
Hangs when you try to send feedback in the app
Doesnt automatically ask u if u want to use points when purchasing. U have to manually select a reward first
Frequently hangs when it generates a token to pay with a message that the service is unavailable
Constantly forces me to relogin to app
Argh. Love the food but i cant stand the app so much im simply not going to qdoba anymore. They obviously care so little about their customer experience. Im tolerant of a few issues when an app first releases but this app has been out for over a year. Look at the terrible review scores
Bye qdoba. Hope you go bankrupt!
Crashes when Truro reorder 1/5
Thought this app would help save time in ordering families dinner. Went to order history and touched it to try to reorder.
Application vanishes as soon as you touch the order. Talk about frustrating.
Terrible app 1/5
They use to use a simple card system that let you get a free entree every 10 entrees you buy. They changed to this app, and while the idea of getting rid of the plastic card in my wallet is nice, the app is very poorly designed. The navigation is really wonky and it is probably the worst restaurant app i have used.
Chips & Quesoawful 1/5
I love your burrito bowls. I loathe your app.
It sends me push notifications that aren’t accurate and then they don’t appear in messages in the app after popping up on my lock screen.
It requires me to re-enter my credentials EVERY TIME I go to use it.
Several times it just gives me an error and won’t load at all.
It is unintuitive and confusing to use.
And staff are equally frustrated on how to actually redeem the reward once your at the register.
Other than that, kudos amigos!
Love qdoba 1/5
Hate this app. Hasn’t worked properly since the last update. Please fix it already.
Horrible user experience 1/5
Extremely slow, way to many clicks to place an order for a favorited item. Pages load slow. Calls to backend are extremely slow, and fail regularly. Can’t say how many times I have sat waiting so long for an order to go through for pickup the time slot is no longer available, and I am forced to start over.
Worked well till recent update. Now it “can’t connect to server”. Been like this since update. Food is great though.
What’s the point? 1/5
I saw all the negative reviews and ignored them. Shame on me I guess but what’s the point of putting in a order and paid for head of time when you walk in and they haven’t even started to prepare the order. What ever you do don’t bother the online ordering and this app. What a joke.
Worse the Chipotle queso 2/5
By Jason Larsen
This app needs help. Clunky and difficult to navigate
Poor App 1/5
By disappointed queso lover
Love the food, service and people....but this app is by far in need of help. The constant logging out and not accepting finger ID makes it poorly designed and supported. I was a loyal customer and used my Qdoba card all the time. The thought of the app excited me but this has been the biggest let down. I can say with certainty that I’ve reduced visits as I often can’t login in time to get credit for purchases.
app crashed, wasn’t able to place order, but points were taken 1/5
I was about to place my order when the app crashed, and took the points I was going to use for chips and guac I’m so sad now lol
Miserable app. 1/5
Won’t even let me sign in. Can’t believe such a huge food chain has such a cruddy app. Really disappointing.