By Saw my dude65378
App Crashes 1/5
As of yesterday for myself, app does nothing but crash upon opening every time. Deleted and now cannot re-download.
Issues Need to be Fixed 1/5
1) Canâ€™t enter special instructions on final order page
2) Wont let me redeem my reward points!!!!
3) Ordering requires me to click through like 7 screens (food, order, car, payment, confirmation etc). Make it one long scrollable page so itâ€™s much quicker. Iâ€™m not buying a house Iâ€™m simply ordering a repeat meal from an app in 2020!!!
4) Overall very clunky and labels very small on icons on main screen
By Keenan Chen
Favorite restaurant ever and the app makes ordering so convenient! Super helpful in times like these and the workers always make me feel safe.
Worst app 1/5
I use many food ordering apps and this is the worst Iâ€™ve ever encountered... if it even works. I canâ€™t apply rewards online and canâ€™t edit certain things. Been going on for months to where I end up having to go in
It would be higher if the app allowed use of gift cards. 3/5
Please allow use of gift cards as payment online.
Exceeded Expectations 5/5
I thought I was going to have a very limited menu when ordering through the app, but I was able to customize my meals the way I wanted them. And placing a 6-entree order was easy!
Not perfect 4/5
It would be awesome if I could add whatever toppings I wanted to any entrĂ©e, like I can at the restaurant. Other then that I guess itâ€™s fine
Qdoba is good 5/5
Qdoba is good
Giant step backward 1/5
Old app was so much better. Exceedingly difficult to find certain functions including favorites, saved orders, and Most Importantly special instructions. It was so easy on old app.
Itâ€™s a nice idea, but... 2/5
Ideally, itâ€™s a nice and effective way to order and pick up. However, every time Iâ€™ve used the app thereâ€™s some disruption with the store receiving it. So everything works on my end but the store is the last one to get the order and you end up waiting twice as long while they try to hunt the order down on their tablet. Donâ€™t waste your time, call it in or go in and order.
The Store and the App are not in Sync 1/5
By Dylan Belly
Just downloaded the Qdoba app and it is very easy to use. Creating your own burrito bowl/burrito/nachos/tacos is great. The problem lies with the stores. They never get the order right. I have ordered off of this app twice and nothing I ordered came out correctly. I will only be going into the store from now on to make sure my food is prepared correctly.
I love getting breakfast burritos at Qdoba and I donâ€™t understand why breakfast burritos arenâ€™t an option on the app.
very good 5/5
good app functional
Add extra buttons 4/5
No place to add extra except proteins. I wanted more salsa.
Got an email that said if you ordered online you would get free chips and queso. Paid with my credit card and was charged for the chips. I asked the staff inside the restaurant and they said they didnâ€™t have anything to do with it. How do I get my money back?
Missing obvious features 1/5
By Foshizzyl Himself
You canâ€™t redeem gift cards in the app. Seems like a pretty obvious feature for the official app of a large restaurant chain.
Works, but quirky and missing some features. 4/5
The new app looks and feels very nice. However there are a few things I noticed that were a bit quirky and some features that would be nice. First of all, when using rewards that cover the cost of the order I.e. free entree that gives a 0.00 total. You still have to select a payment option in order for the order to submit. There is no message for this, it just doesnâ€™t submit the order and allows you to progress without selecting a payment option. Second, with curbside being the predominant way of receiving an order right now a feature that lets you notify the store of your arrival is a very nice one that a lot of other similar apps are utilizing. Otherwise the app works great.
good interface but confusing 3/5
slightly confusing when placing the order otherwise pretty good app
Like the added features to scan credit card and curbside pickup option
Order note 4/5
I used to be able to leave a note in the order to have a tortilla on the side with my bowl. I did not see how to do that after update
Did I miss something? 3/5
Ordering on the app was ok but we ordered curbside. After 20 minutes of waiting curbside, I went in and my order was on a shelf labeled curbside. He guy behind the counter said they are taken out when I call. I didnâ€™t see anything that says that. Did I miss it? When I went back into the app I couldnâ€™t even see what I ordered. I know I did order because I was charged. Yea. I think the app could use some work.
They donâ€™t think it be like it is, but it do.
Employees â€śtoo busyâ€ť to help 2/5
Called to place a to go order because the app was not working. The man that answered the phone told me they were too busy to take my order. A shame to lose business because the employees are â€śtoo busyâ€ť to help. I will now I be going to other locations.
Worked and was able to order 3/5
Worked and was able to order my food. But I should have been asked if I have a gift card. I have a gift card but there was no option to use one.
Doesnâ€™t include all options 3/5
Chips arenâ€™t free but canâ€™t add them as a side anywhere. Canâ€™t add extra queso. Easy to order but doesnâ€™t include all options
Qdoba rewards 3/5
By 3 Cs and an M
I have used this app several times. I have 1906 reward points but it never lets me redeem them for chips and queso. Frustrating.
Not bad, definitely not great 3/5
The checkout buttons are to close to the bottom of the screen, for iPhones with no home button, the phone gets confused if your trying to swipe home or clicking checkout. Also, thereâ€™s no shredded cheese option for adding to the quesadillas. I think the process of ordering is selecting what you want, adding the options, then putting your name and special instructions. Also, a limit of 40 characters for special instructions, thatâ€™s pretty limited. We need more.
Could use UI update and Apple Pay but overall convenient!
Why is a burrito app this good? 5/5
Very thorough, very smooth, with every conceivable option. I donâ€™t rate things often, but this is kind of amazing.
I give up! 1/5
By Just H.E.R
I donâ€™t know if itâ€™s because of the covid19 but Iâ€™m tapping out , Iâ€™m going back to Chipotle. The Boston street location is Trash! Simple instructions canâ€™t be followed now they have $19 of my hard earn money and I have nothing to eat.
Horrible app developers 1/5
Tried to use a gift card I purchased today but canâ€™t because for some reason they donâ€™t accept gift cards! Apparently Qdoba wants me to wait in line in the age of COVID-19 and get exposed.
Saw someone posted the same comment TWO YEARS ago and they havenâ€™t fixed it. Inexcusable.
Payment system needs work 2/5
The payment system fails with saved cards 4 out of last 5 orders. Sends confirmation then later says there is a problem. Have to put in payment of same card manually then works. Need to also just add apple pay
By RG Line
The app is good and works fine. Today I ordered a steak burrito. It was okay except for the fact that this steak burrito had NO STEAK!! What the hell Qdoba!!
Iâ€™m sooo happy to see Qdoba open again. I have missed my favorite place to eat.
Qdoba In Papillion 2/5
I gave this Qdoba in Papillion a 2 star. The food was very dry and they donâ€™t clean. When I walked in I noticed right away the dust on the ceiling. The dust was right over the food also. I was concerned that some of dust might have fallen on my food. The dust was everywhere. They need to clean!
Easiest app! 5/5
I ordered, it was delivered, it was hot and yummy! Easiest hassle free app I have! Thank you!
Unable to use any rewards 3/5
Pretty upset I have 2000 In rewards the app is not letting me use. Also sometimes I canâ€™t order from some locations. I get to the end of the order and it says location unavailable.
Bad update 2/5
Navigating the app is not intuitive. Several error messages to try and update my profile information. Takes several moments to load from screen to screen. Payment is declined and have to re enter information.
Needs work 3/5
realistically good overall but it needs to have somewhere to put a gift card in, and thereâ€™s no way to just add chips to your order without getting queso too and i just want a bag of chips per bowl
Terrible app 1/5
Low customization options, app is buggy and closes often erasing all information input
Food is great 1/5
But this app is confusing. There is also no way to leave a tip. Makes contactless pick up very difficult.
Hard to order 2/5
This app is very difficult to navigate. I tried ordering a kids meal and kept getting an error to select a protein but there was no place to select a protein. They also do not have all items. I could not order a hard shell taco. In the end I got frustrated and ordered Chick Fil A.
Needs some technical expertise 3/5
Got the job done (last time I tried this app, it did not). The â€śbuttonsâ€ť at the bottom of the screen on iPhones are not easy to press. Additionally, you must â€śaddâ€ť a food item (with all the options you want) and on the very next screen â€śadd to basketâ€ť. What? Am I ordering two, now? Why do I need to â€śaddâ€ť an item twice? Maybe change the verbiage? Lastly, I was ordering at my closest location. Got all the way to the end and it wouldnâ€™t let me complete the order. The app said the location would be closed by the time I got there. Well, I got to that location with over twenty minutes until close (people still in the store) and was forced to drive twenty more minutes past it and out of my way because the app said the store I needed would be closed. đź¤¨
Take some tips from Chipotleâ€™s app! 2/5
Just ordered a few days ago on their app and my 13 year old son who loves technology was extremely impressed just as I was. Instead of having to leave comments at the bottom for things like...sour cream on the side which 9 out of 10 times isnâ€™t noticed and forgotten! Chipotleâ€™s app you simply swipe and you have the choice of extra, light or on the side. Itâ€™s excellent for all of us picky people that have just become accustomed to walking through the line and ordering our bowl, burrito, salad or whatever exactly to our liking. We kind of feel like we are trapped and at Qdobaâ€™s mercy because come on, after you wait 30 to 40 mins for them to deliver it whose gonna really complain?!?! Weâ€™ve just grown up and been acclimated to feel â€śin controlâ€ť now we are forced into our homes and we canâ€™t walk through the Qdoba line and be â€śin controlâ€ť. The least you can do is finesse your app just a bit so we still â€śfeelâ€ť we have that control from home. Much thanks!!! S1sissy
Needs lots of improvement 1/5
Really annoying how youâ€™re required to set up an account to do anything with this app and how your only option for payment is card.
Great Place 5/5
I order online several times a week during the lunch hour. I am greeted when I walk in the door by name. The staff is awesome.
Point Redemption trouble 4/5
Stumbled in point redemption being little confusing - otherwise great app.