Missing Items 1/5
I donāt understand why you canāt create your own taco with the Impossible meat.
Rewards never work 1/5
I click to use and always lose rewards and get charged full price. All. The. Time. Please fix. Happens to other family members also.
Almost Great 4/5
I have no complaints about the app but I think it can look better. I always expect it not to work based on how it looks. I guess what I mean is that it looks a little homemade.
We usually go inside to order our food, tonight we decided to order online. Everything was good minus not having any protein at all! Lol yāall literally did not add any chicken. Any who Iām still going order from yāall just in person from now on because we have to have our chicken and steak. š©ššš¤
Can't use rewards 2/5
I've earned a bajillion reward points and selected the reward I want with my points. It shows I have that reward in my wallet but when I try to apply that reward during checkout, it says I have no rewards. ????
Would also be nice if the app had my order history
Great Rewards 5/5
I love Qdoba's reward system. I've been a member for years and have always been rewarded for going. Great app, works well, good interface and everything is easily accessible.
Awful Customer Service 1/5
By Richy 4 Fun
Richmond, Ky store......terrible!!
Good food But...... 4/5
They didnāt put my salad in a shell as per the order confirmation but it is the first time they messed up my order, other than that great food and kind serviced
Terrible service 1/5
By disappointed customer 1949
Food is never ready at this store. They do not start preparing the food until you come in to pick it up.
I waited in the car five extra minutes to allow for it taking longer so I got my food over ten minutes after it was supposed to be ready.
One of the worst food service apps I have ever used, the 4.5 stars must be fraudulent. Clearly missing obvious and simple things in the code that make for an extremely annoying experience
Love the food, donāt like the app 2/5
Too confusing! Way too confusing. Canāt easily modify your orders, once you go back to make a change you lose special instructions OR special instructions just donāt show on the final confirmation screen, favorite restaurant should automatically populate at the top so we donāt have to scroll or search for our favorite store, latest store should also be an easy option, some items donāt allow customization even though you can customize if you go in person, and more. App ordering should be smooth and easy to use. Again the restaurant I go to is great! The food is good too but the app needs work to be user-friendly.
Great food and friendly service! 5/5
Been going to Qdoba since Mid 2017 when I worked at the At Home store in Clive, IA. Iām sad that they closed that store but at least I can still go to the one downtown Des Moines.
Todd M. 4/5
I love everything about the app except for not having a built in review platform for when orders are wrong.
App not opening 1/5
iOS 14.2 iPhone 8+ latest download. App shuts down after landing page.
Canāt place an order. 1/5
Every single card I try to use gives me a āValidation tokenā error. And this is the only method of placing an order in my state right now. Qdoba, your food is so delicious but your tech issues have made it impossible to order.
Nacho chips 3/5
Believe it or not there are people out there that want their nachos made all together and to not have the chips on the side. Why not have the āchips on the sideā as an actual option and not a forced option like it currently is? Let me uncheck that box to have legitimate nachos and not chips with dip!!
I canāt tell which is worse. The app or their food. 1/5
This app is the biggest piece of garbage I have ever used. It doesnāt allow you to login without multiple errors and once you get to the checkout process the authentication sales. Worst app ordering experience ever.
not good 2/5
By my unique name 2
very difficult to navigate especially compared to other food apps
Lou,ky Qdoba marcella is awesome always 5/5
Service is always good the food is always fresh and most definitely worth the money spent. I have been a rewards member for years and itās nice to be rewarded.
Convenient but needs update 3/5
By Randommm person:P
The app is great and works for me every time, BUT it only lets you choose up to 3 sauces. The sauces are unlimited in stores so it would be nice if that was a feature on the app too!!
Food Cold 1/5
Worse curbside order Iāve placed. They wouldnāt answer the phone. Had to finally go in - food was cold!!! Donāt use app or curbside! They were very rude.
Please fix the app 2/5
I used to be able to use multiple rewards at a time and now Iām limited to one despite having the rewards in my wallet. We are also unable to add bacon and beans to entrees without typing it in to the special request box, which may or may not be paid attention to.
Rewards donāt work
Waited longer than needed and unfriendly worker(s) 2/5
Edwardsville, Illinois location was extremely slow when my order had been placed before customers flowed in. I had to call to remind them I was waiting, which they hung up before I could even finish. Maria the worker was also unpleasant and no āthank youā from her when she handed me my order.
Horrible! Rewards donāt redeem 1/5
It just burned through 3000 of my reward points while not giving me the free entrĆ©e. What a load of garbage. I am supremely disappointed in Qdoba
one thing iād change 4/5
the app is really easy to use, i think itās great. but if there was one thing iād change, it would be for anyone who is a qdoba to get some percentage off or their order, from the app. like we get when weāre in store.
As others have said the interface is nice but 3/5
... it becomes confusing when trying to redeem rewards because youāll choose to use points to get an entrĆ©e for example, head over to add the meal to the cart but canāt apply the rewards. No instructions are in the app that explain it and you inadvertently lose points if you donāt go through the process to claim the right ones missing. Thatās my only single frustration with the app.
Need to update 4/5
App keeps crashing. Tap icon and it flashes, then closes.
The data couldnāt be read because it isnāt in the correct format.
Rewards program 1/5
You canāt redeem rewards when you put an order through on the app.
Efficient but confusing 3/5
By Eric Joshua Feliciano
Placing an order is easy but type confusing also if you place an order for delivery there is no tracking method and the message still has a āwhen you arrive at the restaurantā message which also makes it confusing.
I used to love the app and the rewards system but for the last week I canāt even access my rewards points or see how many I have. Really defeats the purpose of a rewards app. Iāve always been a qdoba fan but this is definitely pushing me away.
Best healthy meal... 5/5
I love this place and my favorite is the naked burrito! Love the flavors in the meat and customize toppings!
Unable to redeem rewards 1/5
By juice bigalow
Even after exchanging points for free entree rewards, the app wonāt allow me to use those on any order.
Take notes from chipotle 1/5
Wants too much information to set it up. Clunky interface. No way to add extras without putting it in the comments. Never did figure how to get chips without salsa. Doesnāt link to apple pay. Chipotleās app is light years better.
Way better app 4/5
App way better now that you can customize everything. Confusing that it takes you to another screen to select options.
So far this app has been useless. I have lots of points but have not been able to discover how to redeem them. I had an employee try to help me and neither one of us could figure it out. Wondering if I should just go to chipotle?
Deleting messages 3/5
I have found a problem recently where the app continues to indicate I have an unopened message, this will disappear for a while after I open the message and then come back later showing that I never opened the message. Also, on a similar note all messages erase themselves over time it seems, except the leap year notice message from February. Like why is that the message still stuck on my app lol
I liked the old system better with Qdoba, plus Iām pretty sure my points went farther before anyway.
Critically buggy and you canāt report feedback 1/5
Three huge issues with this app:
1) If you edit an item such as a bowl in your order, all of the toppings past the first screen are cleared without telling you. So I just paid full price for a bowl of rice and beans and nothing else.
2) If you order delivery, Qdoba doesnāt send the second line of your address to DoorDash, which means if you live in an apartment, your driver wonāt be able to find you.
3) You canāt send feedback about this app through the App Store using the āApp Supportā button - it sends you to a website that says āWe are not capturing any further information.ā Excuse me? I believe this violates Appleās developer rules.
A few quirks 4/5
Cannot donate to No Kid Hungry if delivery? When delivery scheduled, confirmation page gives directions on what to do when arrive at restaurant.
Rewards donāt work 2/5
The app tells me that I have rewards, free chips and salsa. But when I go to redeem them it tells me itās invalid.
Champ bonus does not load, app has bugs 2/5
On 11/23 the app messaged me that I would receive a 1000 point Champ bonus for ordering an entree. I purchased a burrito and the app logged my 11/23 purchase, but I have not received the 1000 points.
The Send Feedback button in the app does not do anything when you click it, there must be a broken link in the software.
Iām in favor of rewards points and supporting a location during the pandemic, but donāt like these bugs
App doesnāt work after update 1/5
The app keep crashing after the latest update
No option for breakfast 1/5
Either there are no options to order breakfast items through the app or the developers have hidden it very well.
Vegetarian option is limited with most recent update 1/5
The app was fine and improving but with the most recent update you have to order fajita veggies or impossible to get a vegetarian option. Previously you could choose just the rice and beans as your protein if you wanted and now you have to order in store to do this.
The app itself is fine, but Iāve had issues when it comes to redeeming my points. Itās happened a few times now (like tonight) where I choose what I want to use my points on, in this case a free chips and queso. It does the little animation and tells you it was successful, and then itās not there in my rewards to use. Itās extremely frustrating.
App ordering 3/5
When you try to order kids nachos on the app, there is not a section to pick the protein so you are unable to finish your order unless you eliminate that plate
ā¤ļø Qdoba!! 5/5
Iām so glad Austin has Qdoba!! I love Albert Leaās & miss working with the amazing people!! Keep up the amazing work!!
Good but canāt use gift cards 4/5
I like everything about this app except that you canāt use Qdoba gift cards while paying. It is very frustrating.