Big disappointment, terrible customer service 1/5
Almost impossible to import data easily , customer service techs
Have no knowledge of the product and how it works. They only refer you to self help articles . The QuickBooks apps don’t really seem to work with each other.
I’ve downloaded several versions to see which one works best and neither of them will allow me to import data from quickbooks apps.... time to go back to the drawing board, and perhaps have customer service people who have used the software !!! And aren’t just trying to refer you to a DIY article.
Google sign-in never works 1/5
I have tried and tried to get into the QuickBooks app using the Google sign-in. I get it to work maybe 1 out of every 50 times I try to login. I don't know why they haven't fixed this issue yet. I always end up logging in on my mobile browser instead. Fail
Fix these two issues and I’ll be happy 3/5
Overall I am pleased with the app. I have QuickBooks online for my desktop and use the app when in the field taking and fulfilling orders. I have two issues with the app. First, there is no “credit memo” feature on the app. The desktop version has it. Some of my customers require separate receipts for incoming and outgoing products. I have to login to the desktop version to print a credit memo. Further more, if an employee did he would have access to company banking, personal info, etc. That’s not acceptable. Secondly, screen becomes blurred fairly often for all three of us on each of our phones. All functions of the app are locked up when this happens. You must exit completely out of the app and then pull the app back up for it to work properly. Fix these two items and you’ll get more stars.
Couldn’t get past sign up! 1/5
I downloaded the app and started the “free-trial” setup. It asked for my business name, then my country/region. When I tapped to enter Country/region, it gave no options. It was blank and did not bring up keyboard for manual entry. So I can’t even use it.
Keeps crashing 1/5
Every time I try to upload a receipt from my phone, it crashes when I press save & doesn’t save at all. I’ve tried closing the app & trying again, but it does it every time, so basically I can’t take a picture of any receipt & upload it.
You can do better, Intuit 2/5
This app has a lot of promise: utilize the power of an iPadPro and really speed up routine accounting functions on QBO. In reality, the app is glitchy, limited in ways it shouldn’t be, and effectively too flawed to use. I’ve been disappointed before by Intuit, but this failure is inexplicable.
Can’t use it in Iphone or Ipad! Keep getting error. 1/5
I keep getting an error!
We love the QB App 5/5
One of the most useful things we have “out in the field” is our QB App that allows us to do bookkeeping by extension. Probably the craziest place yet was checking QB from the Pyramids of Giza in Egypt.
It’s extremely convenient.
QB online is wonderful 5/5
This product is better than advertised. I love it!
The best😉 5/5
The best account tool!!
Could quickbooks be anymore expensive 😱 5/5
By Stranded in Ohio can i go now
I’m sorry, I love using this for my small business but it seems the corporate greed has taken front seat at QB. The fees have gotten ridiculous and it’s a extra cost to do anything anymore with QB. But I’ll still continue to use it because nothing better has come along yet.
Getting Oganized 5/5
Getting organized is always good
Have to improve in customer support 1/5
An ok app for small business.. but HORRIBLE customer service..
First starters, you have to call them ONLY during pacific time hours..? So I’m in Delaware, which means, if I want to reach them i have to wait to get a live rep.
Then, their wait time is terrible.. 30+ minutes. ???
So one star for now.. Once you guys improve in this area, I’ll be glad to recommend and change rating...
Expenses off 1/5
Expenses are off. It’s showing expenses from an inactive account on the app. It’s correct on the website, so it’s definitely an issue with the app. I checked and the settings are the same. Both should be displaying expenses for this month. Also customer service was terrible. Not one person was able to help and after five days of contacting one new person after another I finally unsubscribed. You should be able to assist a new customer immediately if you want to keep them long term.
Too many errors to count 1/5
By Prof. Mann
I’ve been using mint for years and love it. This software on the other hand is terrible. Save yourself the frustration and use anything else.
Buggier and more expensive than ever 1/5
Don’t believe the five star reviews. Intuit has somehow been able to monopolize bank feeds in order to force us to use its second rate software. This app is the slowest and buggiest app on my phone, but also the most expensive.
The latest bug is that you can’t change the date when you enter transactions. It only records today’s date. It’s been like this for about three weeks now, just as they announced big price hikes because of all the “improvements” they’ve made. These people really have a lot of nerve.
Need off line ability to make sure novices 3/5
By half loving it
Then win back in cell coverage or Wi-Fi invoice automatically uploads to the cloud for storage
Upload receipts feature 5/5
By A Nchicle
Snap on mobile new feature saves lots of time as well the ability to Drag and drop files or e-mailing receipts work well and helps expedite petty cash procedures.
Excellent addition to QuickBooks Online!!
Works 80% of the time. 3/5
Otherwise does make running a mobile business a lot easier.
Horrible since last update 1/5
Constantly crashes and slow to load. Not to mention we are paying almost $800 a year to use this crappy program. Lacks many features the desktop version has.
Keeps crashing 1/5
App doesn’t work . No updates in months
No Activity? 1/5
None of my Vendors have any activity (transactions) available within this app. Almost rendering it completely useless in our business.
This app is worthless 1/5
By Bedbug Eddie
Literally none of the things I routinely do with QuickBooks is possible with this app.
Can’t share the online app with my accountant. Frustrating and USELESS!!!!
I got an email back from the development team. Thanks for the response but the review stands. You have an App that represents itself as QB Online. It does not say that it has severe limitations to the browser based version of QB Online. Further, there are no help files that tell you what functionality is NOT included in the App version. So.... Yes, you can accomplish a task but not in the App ... which defeats the entire purpose of having an App other than some marketing, talking head said you needed one so some half hearted attempt was made at providing one. Congratulations! You frustrated your user and made your marketing department wonder why they are losing market share to other providers. I develop software too. If I made apps like yours, I’d be out of a job.
Improve your customer service 3/5
The program it’s self is easy to use, but if you need to call the customer service you have to request it by logging on and email/text or the other problem is they don’t speak English well.
With increasing prices they should have great customer service just saying!
Wonderful App 5/5
This is a great way to keep books. Thank you.
Sales tax issues 1/5
By chem 2017
The sales tax portion on this App has been broken and extremely frustrating to use for quite some time. I have been in contact with customer support a lot. In the end, after much wasted time with them I am always told they are aware of the problems and are working hard to resolve. 1 year later same problem exists. If you use this App in multiple areas with different sales tax rates - stay away as it will only cause problems! And QB will not make it right!
Love it, but needs some work 4/5
Reeeallly wish I could cut a PO on the app. Other than that, the app is a great tool
Engineering team won’t fixed the Azlo banking glitch. 1/5
I’ve been trying to connect my Azlo bank account to Quickbooks for months. I’ve been on the phone and computer with tech support multiple times and every time I’m told it is being worked out. How long could it possibly take? You all need to pay some attention to this matter please.
I use QuickBooks online and it’s fine. Could be so much better, but it works. I run an apparel manufacturing business downtown. I’ve been collecting payments from the same clients through QBO merchant processing for years. I’ve had a really tough 2 weeks getting through big productions and I was so excited when I got to the end and was able to bill all my clients. My total came to $12k all collected through QB merchant services on 6/21/19. It was a little bit more at once than usual. But I was shocked when the money wasn’t being processed by Monday. Tuesday I called in and after waiting on hold for 1 hour, i was told that my limit that I can collect is $5k! What they don’t want small companies to grow?????? I’ve had to follow up calling them and waiting on hold for an hour twice a day everyday this week. Every day getting more and more scared to not have that money! I was begging QuickBooks to return my payments to my clients so they can pay me with different methods. They were holding my money hostage while some unknown team spent an entire week deciding that I’m a high risk and they won’t accept those batches of payments they already collected!
Now it’s Friday. I have over 6 shops and 20 workers that won’t be paid because QB merchant processing couldn’t process or refund my money before 8 days. It will now take longer for the rejected payments to be returned. It’s hard running a small business and QuickBooks just squashed one. I don’t even want the money anymore, I’m going to slit my wrists instead.
Smooth app 5/5
By Schef dog
Love it and would never switch.
Could use a lot of work 2/5
It would be nice if I could mark invoices as paid with Credit Card on my mobile device without being forced to use quickbooks merchant service.
I have to make it as cash and then go back and change it on the web all the time.
Also, if I did use quickbooks merchant service, it would be nice if it interfaces with the actual invoice so it marked it as complete when running a cc. Apparently the gopayment app and the card readers don’t interface with the app.
Lastly, I bought two different card readers to try out gopayment and neither of them ever work. So I just use square for my cc payments because it always works and they also seem to go to bat for me when a client tries to refute a charge.
One time I paid $300 for a part that my client got for free. I literally paid out of my own pocket to fix this guys computer and not only didn’t make a dime but I paid him $300 to fix his computer because I bought the part. Quickbooks is a mess.. i only use it because my accountant makes me and she thinks there is nothing better.
No access to payroll 1/5
The app seems to have a menu for everything EXCEPT payroll. I find these types of oversights all over QuickBooks online- glaringly obvious features that are incomprehensibly missing and customer service has no answers. Don't waste your time.
The worst customer service ever 1/5
Don’t waist your time. Trust my word
Way too limited 1/5
By mnbvcxzasdfrt yhyhy
I can’t even use the app to see if a bill was processed. It only allows you to view check or ach transactions and deposits. Checks processed through bill pay don resigister as activity.
Beware QuickBooks is not software it’s ransomware. They force you to upgrade every two years and the price of the upgrade is the same price as a new one.
Great program 5/5
I love the program and still give it 5 stars nonlinear issue is I can’t run credit cards on the iPad version. Wish it worked.
Affordable Truck repair inc. 5/5
By Dmitriev Paul
Makes it very easy for us to keep track of our books.
Lots of Great Features, a few pains 3/5
While in general I like Quickbooks here are my major gripes:
1) BIG DEAL - intuit payments will make deposits before the payment clears your customer’s bank and then if it bounces they take it back without warning. This means that you see the money in your account, mentally check it off and then it disappears with very little notification. Just wait until my customer payment clears to pay me.
2) No “New Bill” feature in mobile app. I need to keep track of who I owe money and when I get an invoice in the field I should be able to enter that as a bill to be paid later
Nice app but I’d like to access the inventory 3/5
When you are out and making an invoice it is very important to be able to check the inventory
This tool is really awesome!
Good program 5/5
As a small business QuickBooks online works great for me. Being able to access all of my business information from all my devices is awesome!
Perfect for contractors use 5/5
We use it for our plumbing company. However it would be really cool if quickbooks could somehow link to contacts so that when return customers call we know who it is.
Pretty good!! 5/5
By GetClean LLC
Just started my business and so far liking what I’m seeing. The app is pretty neat.
Really wanted to love this app 1/5
By Beau Chevassus
Everything appears to be top-notch, and still you actually start clicking around and trying to work with your data.
Example: I just deposited a check on the road. It was for an invoice. I went in to my refreshed account, clicked on the invoice, and attempted to market as “paid.“ A recurring error keeps popping up, every single time I try this, saying it won’t work. (“ ‘go to the help section“it says, which of course is no help at all)
I really wanted to love this app because golly it is slick looking.
H2A solutions 5/5
By H2A solutions
Best way to invoice my customers
QuickBooks online 4/5
I really like the app, but it is very pricey.
All but useless 1/5
I love QBO but the app is useless. It’s like a completely separate universe where nothing shows up as set up in QBO. Reports are limited and custom reports aren’t there. I can’t see something basic like checkbook register.