App is seriously lacking in functionality. Don’t buy QuickBooks online unless you plan to do most of your work from a desktop. Kind of defeats the purpose. Way overpriced and they keep raising the price too :( wish I had stuck with the QuickBooks pro platform.
After upgrading to this version I’m not able to sign on using the mobile app!! Major set back when on the road and need to write an invoice!!
Update killed app for me! 1/5
Used to love this App as I’m a paid subscriber, but the recent update doesn’t launch anymore.
I’ve tried removing and reinstalling same result. iPhone X.
Still need a lot of work 2/5
By Abdul Mir
I’ve been using QuickBooks from almost 2 years, now I believe time has come to let QuickBooks go. Really irritating when it comes to mobile app most invoices I can’t even open. App kicks me out automatically. While you use your desktop version editing invoice is terrible from past few weeks now. You click on one item system delete 15 to 20 items at one shot. Really risky to use QuickBooks now. I’m thinking of switching to xero as it’s more reliable.
By Millers Upholstery and Customs
Camera to upload receipts is weird. Other than that I am new to running a business and this program is helping a lot to keep organized. I think it is also going to help when taxes come around and make that a lot simpler and less scary also.
Continuing issues 3/5
I've had the online and app for over a year and a half but the last 6 months it's a pain. Double entries and trouble meshin with my bank for 2.5 months. Ugh frustrating
Terrible experience 1/5
Downloaded QuickBooks to try it out. Two days into the free trial I tried to get the discount through Uber and was over charged for 6 months of service after the payment “ failed to process” then checked my bank statement to see it charged my account 6 times(each for 1 month of service) I called and waited on hold for an hour. Finally talked with someone who could not help me and recommend I call Uber to see if they charged me. The whole experience has been terrible. Waste of time and money, would not recommend to anyone. Find a cheap/free app that works and doesn’t steal money from your account.
Hot garbage 1/5
Latest update to this piece of garbage app requires you to log in EVERY single time. Pathetic these guys can’t get it right.
Best ever! 5/5
By timbersled dude
Have highly recommended QuickBooks to many small businesses! Love it. Thanks
Absolutely horrible customer service 1/5
I have called for over 6months on issues related to reconciliation of one of my accounts. Hundreds of transactions are missed every month by their software and it hasn’t been pulling in correctly. After the 5th time of over an hour phone call- I decided to cancel my subscription and start over with a different accounting software. What’s the point of software if it isn’t doing the job it is supposed to? I’m back to counting receipts etc! Fail Quickbooks. It’s total junk. If you have it now- check your bank records in comparison, see how many transactions you’re missing. I’m probably not the only one.
Need IMPROVEMENT ASAP 1/5
Need to approve the app ASAP due to many loss of customers. Disappointed of the high price.
Auto service 5/5
By David onofrey
Makes my invoicing a lot quicker and easier to get taken care of.
Makes it easy 5/5
I love the easy to use format and more professional looking invoices and estimates. And the format saves me a lot of time filling out forms. Before I was hand writing the estimate, scanning and then emailing from my computer at home. QB does all that from my phone. It works very well for my small business.
Accounting professionals client list incomplete 1/5
When logged into the account thru the app, I am unable to view all clients Quickbooks accounts.
Quick books 5/5
Quick easy invoices
It was barely ok to start with! 2/5
I had used QuickBooks for several years and then went to the online version. I liked the features it had, but really didn’t like the 600.00 a year fee. For the most part it worked, but never all of the time. Then when they raised the subscription price to 720.00 a year, that was it. I said good bye and found another program. No regrets!
Greatest app and programming 5/5
By RCC Computer
I’ve been using QuickBooks online for the Hess say at least eight years and before that I was using the books software on my computer and either way QuickBooks has been great except my business structure strong and you always let me know what payments were paid and what is not. So thanks a lot for having such a great application and program and I hope you keep going in improving every day
Not reliable 2/5
App logged you out while you’re still driving or doesn’t log you when you need it to. This used to be a great app but then this glitch happen with it not logging in and logging you out when you don’t want it to and when you contact customer service there’s no help other than delete the app and re-download it re-login yeah that doesn’t work.
The best app for small business owners 5/5
I own a small business near Austin, Tx and I used to have to drive home to write up an estimate, but with QuickBooks they have truely made it easy and extremely convenient. I HIGHLY recommend this app.
Great set up 5/5
By Blu Laundry Rentals
Makes my life way easier!!
Easy to use and great way to manage you business
Nothing good to say 1/5
Nothing good to say about the app, the cloud version or the Mac version of QuickBooks. And I’ve used every version they hawked at me. Some business don’t have inventory and sell products. And they just need a simple software solution to manage expenses and bill time and material and labor, send estimates and write checks. Everything else rendered absolutely unnecessary. Even the most “basic” version offered by them is still crowded with absolutely ridiculous and unnecessary features and you have to pay for them. And the apps interface is way to complicated and lacking because of it. And the visiting the mobile site is no better. I just honestly don’t see how so many people are complacent.
NOT AN UPGRADE FROM QB SELF- EMPLOYED 2/5
If you are running QB self employed and you are thinking about upgrading to QuickBooks then be aware. These are two entirely separate apps. Even though QB sells it as an upgrade it is NOT. You will lose your mileage tracking. The mobile version is not near as perfected. And the worst part is none of your info will transfer over automatically. There are some benefits to it and I am learning how to use it but, it’s very glitchy compared to self employed, I get a lot of duplicate/ inaccurate transactions, not near as user friendly, etc. All in all there are some features that if you need them there is nowhere else to get them. Just very disappointed since I based it on an “upgrade” rather than as if I was switching softwares.
Item searching is harder then it should be when creating an invoice or estimate 1/5
Wish there was a search bar that filters through my sales items easier. I should just type in a few letters and all the related items with those letter should pop up
Please add a “transfer” option on app 3/5
Overall good app but would like to have a transfer option on the mobile app- I find myself having to login to the desktop version just to transfer amounts between my accounts. Also, someone please find a way to mark estimates as “read/seen” by the customer just like the invoices do. iPad version needs help; jumps around too much
Good on the go 5/5
It’s easy to make invoices on the spot for customers and receive payments. I still prefer sitting at a computer but this app really helps while I’m on the go!
Developors Don’t Use the Program 3/5
It’s obvious that most rate/review apps start at 5 Stars and work down instead of working at 3 which most people would consider average. Given that I would say it’s a 3 at best since those that write the program don’t actually use it and like most developers use the customer as the Guinea Pigs.
Response to the QuickBooks online Account App 4/5
By QBA user
I love QuickBooks Accountant online program; but I noticed that there are limits to the QuickBooks Accountant online app capabilities compared to what the downloadable online QuickBooks Accountant software program could do. Otherwise, really happy with Online QuickBooks Accountant program!!
Works okay but app needs work 3/5
By MDC HVAC
Funny how if they spent a little more time and money on their point of sale app that they could get two to three times the amount of business. The app needs work. There needs to be more options for customizing the invoice and it really lacks customer management ability. If your just going paperless it’s not bad but like I said the app could really use some work.
ABSOLUTELY HORRIBLE! 1/5
At the time of writing this review I have been on the phone with support for over 3hrs. Quickbooks online has been nothing but a complete disaster! For years I ran QB 2012 for Mac and was fairly happy with the software until it started crashing on me in mid 2017. Since it was time to update to a newer version of quickbooks I was pushed toward the online version since the latest desktop version for Mac was 2016. I had nothing but aggravation with the online version on almost every aspect of the software but if I were to explain each one this would be a book so I’ll just explain the problem that was most expensive to me. The syncing between the business checking and credit card on QBO would not sync for sometimes a couple days other times a month. When the sync feature would work it would create duplicate transactions and I would need to have QBO audited by my accountant to match my actual accounts. The 3rd time QBO needed to corrected to match my accounts was the final straw. I purchased QB 2016 for Mac and wanted to transfer my QBO data to the desktop version. I’m told now that I need to wait a “few” days to have everything transferred over. I am completely disgusted with quickbooks and will be reporting this with the better business bureau.
Simple but robust. 5/5
With a great user interface connecting with the larger data and programme, I’m impressed by the elegant and obviously intentional design. When I look at my phone, I’m looking at exactly the kind of information that I would need on the go. Very good design work by these guys.
Logging Out... 1/5
EVERY time I open the app, it logs out. So now I have to keep my QB password with me. Love QB but hate this app. Have raised the issue, been ignored.
Nightmare update 1/5
It was bad before the update. How could it be even worse now? Unending refreshing bank data (constant spinning wheel) makes it virtually useless and beyond frustrating for reviewing and matching transactions on the iPhone.
Desktop User Samples Online Version 1/5
By Dr. Jay K
As the Macintosh desktop version is being threatened by extinction, I thought I‘d give the Online version a whirl. I was excited by the prospect of using an App and the unconditional functionality of being online. DON‘T DO IT! DO NOT DO IT! MUY MAL!
The fact alone that Intuit insists on emailed invoices feeding through their server was reason alone cancel and delete immediately. As a therapist who works in the EU, the privacy violations/implications of such a feature would open me up to more liability that productivity. Guess I‘ll just go on and use the desktop version until Mac OS stops supporting that.
The app is not letting me sign in! It keeps saying error!
Does it work? 5/5
By Coolest sky kat
Great app. Keeps me well ordered and never lets me down
Unable to log AMEX expenses while mobile. 2/5
By Robert Barthol
This seems such a basic function that this app is missing.
Worst Customer Service 1/5
I have had quickbooks for over 6 months and have had to call customer service probably 10 times. I have NEVER spoken to someone who knew what they were doing and have always been on the phone for 40 minutes minimum while the operator reads through the instruction manual and tries to solve the issue.
The clearly have no training on the software and have no issue wasting your time. Wish I could go back in time and choose another service that actually cares about small businesses.
Just what I need for my small business!
Easy & Intuitive. Plenty of available materials and support 5/5
By G omari
Plenty of support along the way.
Accept payments 1/5
For some reason will not allow me to accept payments declines me and doesn’t tell me why. So I have to use another 3rd party to accept payment...defeats the reason to have their services.
Update ruined app 1/5
Crashes constantly and that WHEN you can get in. Half the time it’s ‘downloading company data’ and won’t let you do anything. I find this making it actually harder to run my business.
Over charge 1/5
By Mendy Miami
trying to contact them for months they should stop my charge thet is never work for me can’t find the way to stop
QuickBooks can never get my billing straight
Really good!!! 5/5
Professional and great!!!
Thumbs up 5/5
Wish it was cheaper, but I have to admit I love it and it makes my business easier to run.
Useless App for Working in QBO 2/5
Only found 2 reports available through the app.
Can’t “drill” into figures on the 2 reports provided.
Cannot access Expenses on COA
Can’t really get any work done.
Service is great to use but... 5/5
I do like the service but don’t like that they have increased pricing 3 months me into using the services. Now I have to transfer all my data to another program since I do not like the increase.
Don’t know how I did my job without this program, I love it ! It helps so much!
Great but… 2/5
This app won’t get more than two stars until I can enter a Single Time Activity from my phone.