Addicted to BILLING now!!! 5/5
By Franklyn T Grant Jr
Oh my goodness. This app is no joke. Love it and I stay up late looking at all it has to offer and new things.
I’m glad I got this and the Card reader.
Pricing out of control 1/5
Was a great product until Intuit got greedy and implemented a massive price increase
Good app if you want to manually import your bank transactions 1/5
I previously have QBself employed and everything was fine. Bank accounts would sync up. So I decided to get QB online for check printing capabilities. I started QB online beginning of Feb 2019 and immediately became aware that my bank was not on QB online list of banks, but it was in the list of QB self employed banks ... weird right...? So I contact CS and they said they will make a escalated ticket and this matter should be resolved with 3-5 business days. Well it’s almost 30 days later and bank account are not synced and have not heard from anyone from QB online. So I just recently contacted them again in chat support and they tell me that I need to contact my bank to see if they made some kind of change that would not allow me to connect. So in all reality they were never working on my ticket because if they were it seems they would have notified me to let me know that is what needed to be done. PS also ordered a card reader about 2 months and still have not received ANYTHING!!
App problems 1/5
App keeps crashing haven’t been able to create invoices for days
Great way to punish your workers 1/5
Yeah, a client uses this and when he sent me a 1099 it took 30 minutes of creating an account, retrieving passwords, recreating passwords, etc just to look a file that was supposed to be mailed weeks ago. Terrible system trying to force the people you work with into accounts and products to access forms that are legally required. Please use other software and services that care more about their user experience.
Extremely Limited, Useless 1/5
By Hasn't chde
Inability to enter time activity which is basic functionality that’s extremely useful on mobile.
App is crap 1/5
The quickbooks app very rarely lets us sign in and when it does many of the functions do not work. I’ve contacted customer service which is a complete joke. Their suggestion was to check out the message board to see who else may have the problem we have! Why? How about fix the problem!
Buggy and still no way to easily back up data 1/5
This is a buggy app that needs to be closed and restarted often, even though it’s the most expensive app on my phone.
Believe it or not in order to back up your data you need a Windows 7 computer with (out of date and insecure) Internet Explorer 11 or earlier.
Come on guys, fix this app!
For last month since major online update its is useless 1/5
By The Quiet American
When I login it tells me I don’t have a subscription. I call support they tell me to uninstall the app and reinstall. After reinstall the login works but you cannot switch between your companies. I called them back. They said no one else is reporting this. Three users in MY OFFIVR are having the same problem. I love the iPhone app for entering receipts on the go but I can’t even do that now.
Former intuit employee, turned freelancer, stay away! 1/5
I used to work at Intuit, the makers of QuickBooks, so it’s no surprise that when I started my freelance consulting business last year I began using QBO to invoice and manage expenses etc. I didn’t reconcile receipts or go through items it was importing from my bank feed for a few months and it has created a total mess. Double entries, and deposits from their own QuickBooks Payments service don’t get matched up. Tax time is now going to be a pain because of all the errors their auto bank feed import created. Sadly, phone support was of little help, and wouldn’t even admit that they need to do better QA on data feeds from popular banks (mine is one of the biggest in the US- if it can’t get this right there’s no hope for folks using regional banks). Heartbroken that I can’t trust a product I once contributed too, but it’s time to switch to something else for 2019 to avoid this mess again. Would recommend others stay away.
A lesson in poor user design. 1/5
This review is not about QuickBook's design regarding the recording and posting of entries. QuickBook's is deserving of this one-star review because of the terrible experience I had today with their customer service and subscription processing that snowballed into a 2-hour ordeal. I want to preface by saying I had the pleasure of meeting a few lead UX designers for TurboTax so I was actually biased FOR QuickBooks prior to this.
My free trial expires in two days and I had planned the whole time to pay, I just procrastinated on doing so. Today, however, I attempted to log-on and was greeted with a "trial has expired" message. 1) this happened 2 days before my trial period ended 2) I couldn't LOG IN TO PAY because my trial expired. I later discovered this was because I initially set-up the account on iOS, but there was no message to indicate this to me at the time, and I was forced to wallow in my frustrations.
After repeated attempts to log in I was able to get into my QB online account when I accessed the site through my history.(not sure how that worked but that’s not the point here.) I finally get in and hit the “subscribe now” button and enter my payment information. I get a “something’s wrong, please re-enter your payment information.” So I do so. And I do it again. Still nothing. I switch to my credit card. Still nada. I then tried to go into settings and access the subscription tab but it wasn’t there, which after some googling I discovered was probably because I opened the account on the iOS app. Figured this was also why it wasn’t accepting my payment information.
ALL of this trouble just to PAY for the service. But don’t worry, it didn’t end there.
So my iTunes account is attached to my family payment method, which I don’t want paying for QuickBooks. I would like to pay for my accounting app with my business account—makes sense right? Well, you HAVE to pay through iTunes if you open your account on iOS. So I get support on the line and “message an agent,” meticulously explaining my issue. We go back and forth and he tells me that I have to contact iTunes if I’m having trouble changing my payment method(not what the problem was). From the message you can tell he really doesn’t understand at all what I’m saying, and he was frustrated by that and was rude because of it. I tell him that I would not like to change my iTunes payment, that I’m trying not to pay through iTunes because I want to use my business account. He leaves me on read. Wonderful. So instead I ask support for a callback.
A very kind lady takes my case and after spending quite a bit of time trying to figure out what to do she’s about to walk me through what she thinks is a solution when my WiFi goes out, so I told her I’d have to call back. And that’s where I am now. Point: I spent nearly 2 hours trying to just PAY for a subscription. Absolutely ridiculous.
1)Trial ended early
2)Couldn’t log into account to pay
2.5)Didn’t tell me to try my iOS app
3)Just let me mindlessly enter my payment information without telling me that it was never going to work because I have to pay through iTunes
4)Nobody at QuickBooks thought that a business owner wouldn’t want to pay through their iTunes account?
5)Disappearing subscription tab without an explanation other than in the forums
6)A rude, confused, and unhelpful customer service agent
Time management 5/5
By DG Hardwood
I started using the new version of Quick Books 2019 in January and the that I am saving is worth every penny! More time with my family is Priceless!
By cawboy man
I just love it!
cwcsoil.com operations 5/5
By cwcsoil head cheerleader
The current-line version is the best ever! On my iPad Pro, a dream!
Almost Usless 1/5
By jhetts dad
The app does not show all the info like logging in from a PC. Also scrolling up or down on a page is very glitchy.
QuickBooks has a lot of work to do on making this app useful.
Hope this can be added 3/5
By VMD tuesday
Would love to be able to put payments to employees on the mobile app which we do often
5 stars from a small business owner!
When I first got this app, I was able to link it to my bank account to track expensases versus spending. It worked for a while and at some point disconnected. I’ve tried numerous times to link it back up but nothing works. FYI I use an iPad Pro. When I called we were on the phone forever for them to come to the conclusion that I need a desktop computer for it to work. After that they were not willing to help. Aside from that, it constantly logs me out as I’m using it. Not worth the $20 a month to do basic bookkeeping.
Can invoice from anywhere 5/5
By Val Emanuel
I can start invoices at the gym and finish them at the office ! No longer putting things off and forgetting about them- we love it!
How do I remove this app from my IPhone? 1/5
I do not want to use thus app and now I cannot uninstall it from my IPhone. l try by holding the icon and get a message asking if I want to share it. Does not show in my settings so I cannot delete it there either. Can't find online help.
Self employment 5/5
By shawn and honour
Low Rating Until the App Supports Chart of Accounts 2/5
The app continues to be undeveloped for functions that are developed in the web interface. The app is excellent for invoices and credit card transactions if you have a merchant account coupled to your QBO account. The camera can be used in app to document your receipts to the cloud and I use it extensively for hotel/airfare/rental car expenses and they can be attached to invoices when emailing your customers.
DO NOT BUY 1/5
By mike mccarthy 34
While I think this could be a good product, the app ruins it. I have both the base and the arm. THE APP CRASHES EVERY TIME I USE THEM. At times it takes 3 tries to get them to finish reading. Terrible product!
Useless App 1/5
By Leigh Gen
Intuit has an app called SelfEmployed which is $4.99/mo and has more functionality than this one. It’s mind boggling. I can’t use that one because I need a Chart of Accounts so I got this one thinking. ’Same company so this app will have that functionality and more because its 10x more expensive.’
Here’s what I wish someone has told me: You can’t even manage an AmEx account on this app. As all my expenses go on my AMEX Business card, this app is literally useless. It shows you the balance. That’s IT. You have to do manage the expenses on a desktop computer. You CAN manage your AmEx expenses in Self Employed. Makes no sense.
You like the email receipt match-up functionality in Self Employed? Pretty nifty, right? Well you can’t do it in this app either.
This company is the absolute worst. It has — for two years in a row — told customers the online banking feature was going to be shut off on the desktop version forcing you to pay for upgrades. The $200 upgrade lasted a year before they told you that version was ALSO going to have the online banking functionality turned off.
Intuit is a greedy company that makes buggy, mediocre software. They rely on the fact that they have the corner on the market. As soon as I can I’m jumping ship. I have a feeling I’m not the only one who feels this way, either.
Can’t figure out who to call for support. Need to cancel account but everything goes in a circle. I hate companies like this.
Actually professional now 5/5
I was using Word to create invoices, then Excel to keep track of when they were paid. Now it's all done in one place and even sends a professional looking invoice to my clients! I should've moved to Quick Books long ago!
Wasting my time 1/5
By Nightengale Auto
My Quick books online account been down for 3 days and I can’t get help to get it back up and operational.
Love it 5/5
By Huston Best
Very good and handy
3 year user. 1/5
Lots of glitches. Signs me out within seconds of logging in and there’s many steps just to put items into an invoice or receipt.
Missing Tons of Company Data 1/5
I have no idea how this app has such a high review. I’ve been using QB online for years and installed the app to work remotely. A HUGE portion of my transactions and customer files are not accessible from the app. They either won’t load or simply do not exist on the app. Upon contacting customer support I was told, “sorry but the app is a bit glitchy and we don’t foresee a fix anytime soon.” QB Online advertises itself as a remote solution for bookkeeping, but it is impossible to run a business without being able to access all company files.
No functionality to import back ups?? Seriously?? 1/5
Can’t write checks, make deposits, or import my desktop back up.
They dollar you to death 1/5
By Quad Sensae
Every time I turn around, they’re changing terms, raising the price, limiting the number of accounts, or incrementally dollaring you to death. If you’re new to QuickBooks, stay away.
Great app!!!!! 5/5
Great app for your business.
Really makes things easier and proactive.
It also tracks everything
We moved from QB Desktop to QB Online. The process resulted in lost data and an inability to pull accurate reports. After hours on the phone with support, the technicians agreed that there were problems with their coding on the back end of their Online service, which prevents certain data from being pulled into reports properly.
To make matters worse, without notice, QB Online has introduced QB Advanced Subscription — a more expensive product. In doing so, it has limited the number of accounts and classes permitted in QB Premium, meaning that our Company, which has more than 50 classes and more than 250 accounts, will no longer be able to use our current subscription and will be FORCED to upgrade to an expensive QB Advanced.
And, as if that’s not bad enough, I discovered this by going to my Company Settings, where I saw a notice that this forced upgrade would occur in exactly ONE MONTH. So, without receiving any notice, and out of pure luck, I stumbled upon the fact that they are holding my data hostage.
AND, Intuit doesn’t want you to use desktop anymore because they can get more money out of your subscription than they can from the one time sale of desktop software. The result? They have created ways to upload your data, but not to easy download the data. In fact, you have to go through MANY hoops to download your comprehensive data, during which you are bound to lose information.
Time to look at other accounting software by companies who actually care about their customers.
Horrible app even if subscribing! 1/5
By Xander Tree
Subscribe to the app yet they want me to pay for a new subscription, waste of money for months!
Unusable. Doesn’t connect to my account. 1/5
Every time I try to login it says there is no company associated with my account. It works fine through a mobile browser or desktop browser.
The app is completely unusable, how convenient.
Tech support says there is a glitch...you don’t say.
Unable to login via iphone/iPad 3/5
Every time I try and login from my iPhone or iPad it tells me no account associated with the given information. But when I login via a web browser with the exact same information I have no problem. Basically defeating the purpose of the app. Fix ASAP please
It’s been terrible... contact me hopefully it can be fixed because it’s driving me crazy.
App can’t find our data 1/5
We are days into this app not being able to access our data: accounting, banking, billing. Access is only available through certain browsers on a laptop/desktop. The support team is friendly and wished me luck.
GAME CHANGER 5/5
By Jon Smith123
Been using the desktop version for over a decade. Now that I’m using QBO along with the mobile app I feel like I have been living in the dark ages! This is simple, useful, powerful and most importantly convenient! No more keeping up with paper receipts and forgetting to keep track of purchases.
For the last two weeks every time I log in it tells me I have no online company.
iPhone X and iPad Pro App CRASHING/NO LOGIN 1/5
The app has had intermittent issues where it logs you out every once in a while causing you to close the app, re-login and you were okay for a day or so and it would do it again. NOW IT DOESN’T WORK AT ALL. I cannot remote login to my QBO account from an iOS device. THE WHOLE REASON I went with QB Online 7 years ago was to get access whenever and wherever I needed to of my business. Currently running a $4M business on your app and now looking at alternatives to move the business too. This has been an issue for NINE MONTHS NOW. Get it fixed!!!!
I had Quickbooks for two years but had to switch because of prevalent bug issues. Eventually I had to reinstall the app every time I wanted to use it.
Google Auth Broken 2/5
Can’t login to my account using google auth.
App is not functional 1/5
The app is keep crushing on IPhone XS max every time you I want to create new invoice. Billion dollar company but cannot fix bugs for a few months already, its embarrassing.
App has low functionality 1/5
Quickbook rocks but the app has very limited functionality leaving it as something not helpful to review reports
I’ve had constant trouble with this app crashing on me off and on for months. Now it doesn’t work at all, even after I deleted the app and redownloaded it. No one can help me.
Pathetic on iPad 1/5
I don’t know why Intuit bother to have an iPad app. It never works, has less functionality than a browser. The latest update tells you your account doesnt exist, the exact same log in as a browser. Someone in the development department is being paid far too much for a substandard product. Avoid the app like the plague
Fair app version, but not good as browser version 3/5
I’m not able to select item groups when creating an invoice.
Also Im not able to enter SKU when creating an item.
Neither Im able to search items by SKU info...
They dont let you set a fixed price for an item group on any version of the software which O find really easy to implement by code which is dumb...