No tip option on app 1/5
I have used multiple point of sale companies before trying intuit. I thought it would be great if all my information was in one place as I use QuickBooks online. I am unable to use this service because there is no gratuity or tip option!!! I have called and was told they use to have it but not anymore and there is nothing they can do.
No tip feature anymore. 1/5
Why would you get rid of that?! Incredibly uncomfortable to assume anyone will tip you! Bad form. Guess I’ll be switching to Square!
Have A Fake Business To Tell 1/5
By K. Hallett
It should be more clear this is a BUSINESS app, even if it does offer family sharing (!?). They turned me down because selling stuff on eBay ... a lot of stuff actually ... wasn’t good enough. They were very concerned what I would be selling. I won’t use PayPal ... for quite a few reasons ... but largely because they were involved in an identity theft incident against me. So if you want to sign up for this, have a really big lemonade stand or something! Does the Apple App Store even pay attention to what people are selling to make sure the description fits the app? It seems not.
I hardly write reviews 5/5
Because I really need to be impressed and I won’t review something at the beginning of purchasing. This app has stood the test of time. It’s been 1 1/2 years with zero issues in deposits to my account, and the rate far lower than what I previously paid.
Failed to login 1/5
By Alta Mechanical
After last update cannot login or load company
Holding out hope 2/5
I recently opened a salon loft where I rent a space and this was the program they have a contract with. Everything was working seamlessly until I had my accountant link her account with mine so she could handle my books. That’s when it went all down hill. I lost all my previous recipes and inventory and the only answers we got from quickbooks customer service (after 2 hours on the phone) was to screen shot all of my info so we could MANUALLY enter everything all over again. Fine. Only was a months worth of receipts. Next issue was I went to check out a client and my whole app had changed. No longer a tip option. No longer a way for me to turn on the sales tax as previously available. Call customer service and they have never seen this happen to the GoPayment app. Go figure I get to be the case that tests their product to the max. So 3 hours on the phone, sending screen shots while I’m working on clients. To end up with no solution and they have to have their team look into it on Monday. So far it has screwed up how simple it was to check out clients let alone the hundreds of products I have to re enter. I HOPE they can fix this because I was loving the app. But I fear I might have to look into other options and something that can actually sync with an appointment booking app.
We love Go Payments. It works perfectly every time.
Just don’t 1/5
Worse than square. They’ll rob you of your money faster and for longer than square. Read squares bad reviews for info on thAt!
Horrible customer service!!!! 1/5
My card reader broke after two months, and after talking to 6 different reps being hold on 3 hours during 4 different calls nobody could figure out how to get my reader replaced. I will run my car is elsewhere from now on what a joke
No customer service 1/5
Downloaded the app, purchased a card reader, setup an account. Found out there’s a 3-5 day review process after the fact. Emails returned very slowly with each exchange (multiple days apart). After 3 weeks no solution or customer service contact info, which was specifically requested after the 2nd generic email reply. Finally found a customer service number after a lot of digging on the website to return the card reader because they rejected my account application. “Experiencing larger than average call volume” which has happened every one of the 5 times I’ve called them for other services in the past. On hold for 20 mins, customer service couldn’t find my transaction “doesn’t look like you were charged”. Did some digging into my bank account, definitely was. Now I’m on hold going on 15 mins for the second time in a week. I setup square and ordered a reader in less than 5 mins without a single issue.
Horrible customer service 1/5
When you have a problem you will be on hold for an hour and a half and then you will be treated rudely.
Awesome App 5/5
By Rigueur Soma Perform
Very useful & easy to use 👍🏽 for small business!
Works like a charm 5/5
The rates could be better but you get what you pay for and it’s very simple and easy to set up and get going!!
Bluetooth Card Reader 1/5
Loved GoPayments previous card reader, easy and simple to use, plugged into the phone and off you go. The new Bluetooth Magstripe Reader is a disaster!!! Ready to throw it in the trash, completely unreliable. Huge inconvenience to my business and clients. Feeling very discouraged!!!!
Loyal Customer 5/5
By Art of more hair
Been using intuit for over 10 years and have never been disappointed.
So easy! 5/5
It's so easy to use !
Always reliable. 5/5
So easy to use. What great updates each time keeps getting better.
Game changer for my Business
Poor Integration with QuickBooks Desktop 1/5
If you use QuickBooks Desktop to send invoices this is not the app for you! There is no ability to link an invoice in QuickBooks Desktop to this app. After a payment is received using this app you have to manually link this payment to the invoice in QuickBooks. If the name on the Credit Card does not match (exactly) the name on the invoice, this process is very hard and too time consuming.
New bluetooth reader is terrible! 2/5
I have LOVED gopayment! It’s been wonderful for my business. Reliable, easy to use, and integrates with my quickbooks account. They just released new bluetooth readers. I am hard on my readers and my plug in readers are on the brink of falling apart since I dropped it several times. I also frequently misplace them, so I like to have plenty of readers on hand in my various offices. I recently ordered two more readers, expecting what I usually get (plug in chip reader). Instead I got the bluetooth readers, I thought, cool, something new. They are huge and annoying to have to carry around instead of easily plugging in and moving with my ipad. They had NO instructions. NO mention of them on the website with instructions. I kind of figured out how to use them myself (although the app has the picture of the stripe to insert the credit card on the opposite side!). The problem: IT DOESNT HOLD A CHARGE! I called and they said this is normal to hold a charge for ONE HOUR. That means I would have to keep it plugged into a wall socket the whole time. That is unreasonable and doesn’t work for my business. I may need to change processing companies just because of their RIDICULOUS CHIP READER! I have been with quickbooks for YEARS. UGGGH!
Go payments does not interact w qb’s?? 1/5
We use go payments app at our business .. I just notice (duh ). That when we do a sales receipt w the app (go payments ) I can see it on my app on iPhone however (no sales receipt #).. then have to go on my desktop w online to create a receipt so it can be counted w my sales.. ???? How is this ?? I do not have the info to see anything about the sales ( like description of sales etc..) so I go payment w q.b to import and make a receipt.... why?? Why can the go payment app or info generate the sales as in the app on phone ?? Too much go back and forth w this quick books stuff.. we have use quick book for 7 years and is the worst app// online account info software ever!!! I call and even got a kelly person (after I call and complained to BBB )from the corporate headquarters to solve some issues with the credit card display error .. still not working correctly she hasn’t called me over a month and now the merchant service of intuit is messing up ... crazy crazy.. not a good software and the customer service reads from a book w no solution when one spends hours on the phone w them ... like I said now the merchant service is charging twice or declines a cards the like minutes the cards is expected!!!! I call after 2 hours ( nice girl Tried ) she sent a trouble shooting information so we can do it!!! Really!!!:(. The BBB and the Merchant compliance people are going to hear my voice my complaints..
So easy! 5/5
My guests love that it’s run by quick books (a name they trust with their cards). I absolutely love how I can customize my receipts and how I can have several categories for my services and retail and it’s easy to fine what I’m looking for. I run the app on my old iPad Air and it works flawlessly. I have recommended it to everyone I work with and small business owners because it merges seamlessly with my quick books accounting software. Sure there are SLIGHTLY cheaper POS systems out there, but I’ll pay what I pay because to me it’s totally worth the peace of mind. HIGHLY recommend!
Actual rating is negative stars 1/5
Scan card? Yeah right. All you get is an authentication error over and over again forcing you to manually key in the card info. I’ve kept the app up to date and still doesn’t work with iPhone 7 plus. Customer support is an option if your willing to sit on hold for at least an hour. Don’t get your hopes up though, as Inuit experts are like Apple experts. No matter what you say they fall back to reset, reset, reset. If the men and women answering the phones are experts, my weiner dog is Einstein.
And by chance the scan works the next problem begins. Cannot create customer, if the problem persists more than 24 hours contact customer support. Well every 3rd or 4th transaction pops that message up. Weird thing is that they are already customers.
In closing, you get what you pay for. And end up paying more because your the only person on the planet having the before mentioned issues. If you want to be talked to in a condescending way heavily accented Indian man named Johnny sign up.
Great payment solution! 5/5
Love the ease of use! My favorite payment option for my small business!
First and only card reader 5/5
I’ve been using GoPayment for three seasons as a mobile kettle corn vendor. Credit card purchases are a small percentage of my sales but it’s growing. The reader and app work really well for a business like mine that is serving customers in some very unique locations. I’ve had credit card processing companies try to get my business but they can’t beat the performance and value that Intuit has built into GoPayment. I recommend GP without hesitation or reservation.
I like it. 5/5
By jean debe
Very reliable & secure. Always works.
By J. H. Wilson
We've been using this app for several years. Always works great, and they give us decent transaction rates. My only complaint is the monthly fee, even though there is no terminal.
Awesome App 5/5
By Theater Tech guy
We use this app all the time.
Our customers love it, and we like the convenience of it.
Simple for all companies.
2 + Years and Going Strong 5/5
We have been using this app for over two years now. I have never had a problem with it. The rates they charge are the cheapest I have found by far. Best of all, There are no hidden fees!
Great app HORRIBLE CUSTOMER SERVICE 2/5
By AJ Katinsky
This app is great. And I'd usually give it 5 start BUT their customer service is completely horrid. Dismal.
I can only relay my own personal experience. I had a customer initiate a charge back because of a misunderstanding. I addressed the issue quickly and resolve to the pleasure of the customer. The customer contacted his credit card company to reverse the charge back. I got a letter from the customer and from his credit card company both stating that the chargeback was canceled.
I contacted into it. Sent them everything they want it. They still refuse to place the money back in my checking account. They stated that they have to use this for 90 days to investigate, regardless of what all party say.
There is no way to contact them except through email. And they never answer their email. There are no phone numbers or any other points of contact. You have to wait for them. You are at their mercy with no avenue of recourse. Use your own best judgment, but these are my experiences.
Excellent so far 5/5
I am very pleased with this app. Been using it flawlessly for about a year now selling merchandise on the road for a band.
Great app 5/5
I think intuit is great prefer it over square. The scan card option is very helpful because not able to use swiper due to Lifeproof case. Would like to see a swiper made available with a longer tip or adapter. Have been using intuit for 8 years now.
Customer service is great, you actually talk to someone. Other one could only email with problem and had to wait for reply. 3 or 4 days to solve problem. Time is money can't wait that long.
By My Moviie
Simple, quick and professional!. I will continue to use this payment system for my business.
I love it 5/5
I like it so much
Terrible product 1/5
The 2nd day using the product it charged a customer 3 times for the transaction. And on top of it absolutely terrible customer support, you sit on the phone for hours and this still don't help you. Awful will delete and get something actually useful.
Saved me a huge hassle 5/5
Super easy to use in the field.
It's fast and quick-charging
Excellent app for the professional on the go. 5/5
By JC Latham
I recommend this app that is able to accompany the business person in their everyday business activities.
Easy to use Great product
Processing works needs internet 5/5
So far bills have been just what Gopayment said they would be. What more could you want?
By Yalel Nasser
The best m we merchant service provider
Most terrible service you will ever get!!!!! 1/5
Do not use this company ever! They will hold your $$$ as long as possible (3 weeks at this point)!!! My guess they simple making interest of it. Customer service line always busy , you can wait up to an hour till someone answer your call- if you are lucky .... Apple should be ashamed to represent such company in AppStore ...
Great for small businesses on the go! 5/5
By CES Tutors
We have been using GoPayments for three years now, and love how easy it is to accept and record all payment methods from credit cards, to checks and even cash! Sending customers a custom-designed company receipt is easy, too!
Accepting payments 5/5
How do I cancel this account so I can accept payments on quick books self employed
Love this App!! 5/5
We use this app for all our payments when at conventions and it is flawless! Never had a single issue with any transactions! Would highly recommend! A+++
Go Payments 3/5
By ausie pet
The card readers are too fragile and expensive. Other than that a good service. Reporting and syncing with QB could be improved. I
*****Do not update your app!!!!***** 1/5
I've been a quick books user since the beginning of time and I have had a gopayment for about 10 years.
Recently I updated my app and now every item I've ever created is gone there's no recovery. I have to start all over -way to go Quickbooks!!!!
This is not only horribly inconvenient but unacceptable from such a large company as intuit.
I'm not really sure if there's a better solution to excepting credit cards other than Square or through my bank which charges you an arm and a leg.
I just want everyone to know that if you update your phone or tablet that you could possibly be in the dark as to all the items that you have created and the pricing that you have created that with. Again I've never had a problem with this company until now.
Look out! 1/5
I used them for years and made a sale to a jackass that did a charge back. 2nd one in 5 years Saying he didn't receive the item. I showed proof of shipment. Proof of delivery and everything else they needed. Guess what I'm out $350. They wont support you and will give you the runaround. Like that's a different department... We sent you an email..... I ran about 7k to 20k mo. You should listen to your customers QB. Your out some $$ now!
There are better ones out there than this. I just found one and will be switching over. Hope this review saves someone.
Very easy with great reader Intuit makes things