Great tool 3/5
The Bluetooth chip/swipe unit is a nice hockey puck that does it all. The merchant portal is limited though, eg cant use a different email address on your receipts has to be your account email. But being able to invoice or capture payment outside of qb and be able to post it as available is very neat. App isn’t as polished as Square though, so overall the software team needs to setup up the merchant portal as well as catch up on speed of square processing (we use both)
3/12/2020 today app said an update for the chip reader was in. Running this update has killed the connectivity. Am in a tech support chat now. Minus one star, maybe more. Stay tuned
Bait and switch 1/5
I just got two emails today from Quickbooks indicating that there is going to be a $20 monthly charge. The help link is useless. How do I cancel my service with GoPayment?
loving quickbooks 5/5
Use Square instead 1/5
If you want seamless/problem free transactions I recommend you use Square otherwise you will be coming out of Pocket on bogus fees.
Currently Broken 1/5
App is currently broken with no indication of repair. Cannot add users, cannot login with new users, cannot login as admin.
Various error messages include (This profile has been deleted - for admin account) and (This profile does not exist - for existing users).
Customer service is a waste of time.
Can’t create invoices with bundles 3/5
By Tradeshow seller
Very basic functionality available in the app. Wanted to use it for tradeshows and I sell a lot of items in mixed bundles. It doesn’t work, but refers to the website which doesn’t really work on the iPad either.
Do Not Use this!!! 1/5
This app was recommended to me since I do craft fairs and the cost was minimal. It has taken weeks and endless phone calls to actually get my hard earned money deposited. They ask for a lot more information and documentation that you didn’t know you needed just to get your deposit. They don’t return your calls and even when you turn in the info you still have to call again to find out where the deposit it. WORST PAYMENT APP EVER! I will pay more to another company that will actually deposit my money and respect my time.
It’s so fast and easy and you get your money the next day
I have a small salon and have been using GoPayment for several years. I honestly haven’t had any issues with the system. It’s exactly what I expect a Mobil reader to be. I do wish it offered debit pin capabilities however, and it may ,I just haven’t look that in depth.
Liberty party jumpers 5/5
By liberty party jumpers
Great way to accept credit cards. Easy and secure.
You guys are the best 5/5
You guys are the best of the best of the best. Take care brush your hair.
Thank you Quickbooks 5/5
By mr home service
I love Quickbooks make everything easy for you do everything for you the best thing I’ve done for my company thank you Quickbooks
Please add eCheck 1/5
Please add a way to accept eChecks/EFT.
Not only cc. It’s more convenient using a mobile than having to go to the website every time.
Used to be great 2/5
But ever since my iPad mini updated to the latest OS update my audio jack card reader won’t connect. On my other mini and pro that haven’t updated yet it still connects. Intuit, are you not keeping up with Apple? If not, I will switch to someone who does.
Awesome and easy 5/5
The best thing about it is that it connects with our accounts and you can see invoices and pay them. Easy to use and fast!
DO NOT DOWNLOAD!!!! They steal!!! 1/5
Processing takes way too long. Seven days later and my dollar is still missing
Update. Two weeks later my dollar is missing and they’re now stealing money from my bank account. DO NOT USE THIS SYSTEM
President CEO 5/5
I’ve been a QB customer for years long before apps and mobile devices. The mobile app just makes business so easy,
Stopped working with iOS update 2/5
Using Android phone app for now.
Cannot Submit Payment with iOS 13 2/5
When trying iOS 13 beta, the app would not allow me to put through payments. I had to downgrade iOS back to 12 in order for the app to work. I see that there has been an update, but it doesn’t say if the payment issue is fixed. Be cautious if updating iOS to 13.
Stoped working 1/5
By Vova Morugin
After iOS 13 came out, this app became useless. It is not working any more.
App does not work with new IOS 13 1/5
I just downloaded IOS 13 on my iPhone and this app crashed. It will not do anything, needs to be fixed today or tomorrow at the latest or I’m going with square. A lot of my clients pay with debit/credit cards and I use this a lot. FIX FIX FIX!!!! Now!!!
We have a legitimate 401(c)(7) organization and each time we’ve applied for the ability to take online payments, we get an automated response that we’ve been declined for no reason. If that’s not frustrating enough, everything is automated and there is no apparent way to contact a real human for an explanation.
It is pretty easy and quick. Clients appreciate having payment options
Customer service phone annoying!!! 1/5
Every time I’m calling in to the 800-397-0707 that by the way thy hide that number from you and it’s hard to find , the automatic voicemail mail is to long at list 10 minutes asking you questions and then transfer you to a representative.. but you need to wait more then 10 minutes for the representatives to pickup the phone ! Every time I ask question Thy have put me on hold more then 7-10 minutes each question so far I’m at question 4 and I’m still waiting and writing this review at the same time.!!
My fist conversation was on Friday 9/13/19 at it was 105 minutes total on the phone with them and the same process..
I just hanged up with them 9/19/19 at 5:20 PM and total off 60 minutes.
Does someone have a better way or app beside Square and GoPayment that works better and give better rate?
Terrible Bluetooth reader 1/5
I don’t normally leave reviews and specially not -ones, but this has been my experience. My card reader never works properly. I have to uninstall and install the Bluetooth reader every time I want to make a transaction. I have called them and they said I have to pay for a new card reader. They will not let me exchange the one I have that does not work.
Great merchant 5/5
Fast money, reliable, they are amazing
Total garbage 1/5
Can’t login. Repeated calls to their call center and agent says it’s an outage, then says it’s something else, they just click around making sounds and not resolving anything. Garbage system, garbage customer service, and a waste of money and time for our business.
Reader NOT free as advertised 1/5
Went to FREE reader order page in app and they tried to charge me $19 or $49. False advertising.
Do not recommend 1/5
I don’t know where these reviews come from but service is terrible. If you pay subscription you expect everything to be working as should be, but not here.Customer service - terrible. You better check out Square invoice- which is FREE and service much much better.
Wish we could go back to the old app... 1/5
This new update will not allow me to pay invoices created in QuickBooks online. I receive an error and transaction declined. Run the card as a new sale and the payment is accepted. Downfall is it creates a sales receipt in Quickbooks...
Reverse payments are $75 fee 1/5
Their interest rate is high and the reverse payment is $75 if not done in time during the day.... like before 2 pm on pacific time. Another large corporation sucking it out of the little guy. I got them to admit that was high way robbery and than they said they would give $50 back but they lied and I got stuck with the bill. Headed to my bank for their reader.
No tip? 1/5
By Kate Piv Ber
Why is it in your “new” version you removed the tipping option? That a big part of the reason I was using this app. You don’t have the tipping option in your regular QuickBooks app version either. With all the fees I’m paying for your services, I’d really love it if you’d keep the options available that people like.
Bug needs to be fixed ASAP 1/5
By PLEASE REVIEW AND FIX APP BUG
After deleting the app from our company iPad temporarily it will not allow us to sign in and keeps saying there is an error this bug needs to be fixed ASAP. This app is essential to our company.
We used this payment application for five years and increasingly received chargebacks for our services. The first few years we would submit the proof of service and receive our money, and the last couple years we would start to see the money never be reapproved. I spoke to Intuit about this problem and they were not interested in helping in any way. They said it is all up to the bank for the card holder and they did not have any obligation to fight for their customers or even communicate the process as it took place. They are allowing cardholders to steal money from our business. One of the chargebacks ultimately cost $600 because the bank claimed the proof supplied was “not legible”. Intuit did not make any attempt to inform me of this or correct as it happened. I have never written a review about anything. The magnitude of apathy of intuit and this system is outrageous. They were accessories to the theft committed by these cardholders.
First step fail 1/5
I just downloaded the app and need to create account. I type in email, phone number, then as soon as I move cursor to password box to type there, the app closes. Happened three times in a row. Can’t even get past the first page. Grr.
I keep getting an error message when trying to order the card reader and there is so contact info in settings to email anyone. Please help
Go Payment, which uses Quickbooks Payments, and is part of the Intuit Kingdom, does not sync items or customers with Quickbooks, yet it does record payments into Quickbooks. Seriously? What a half-baked solution. Come on Inyuit, step up your game. Can’t use this app!
Customer support number in app is incorrect 1/5
Tried ordering a card reader in app. Met with error message saying to contact a customer service line, but person who answered was unable to help order a reader. Asked for phone number of someone who would want feedback that the number in the app is wrong. Customer service person unable to provide.
Will look for alternatives.
Charge Button Location-Ridiculous Location! 2/5
By Susan's Take
Why oh why would you update an app and put the “Charge” button in teeny tiny print at the bottom of the screen right near the small round button that closes the app?? It used to be a nice big green button that the customer could easily see. Now I am fielding questions every transaction as to where they need to tap to charge. Then, when I say at the bottom of the screen, they hit the small round button and it closes everything out. This is maddening. Not sure what genius thought this would be an improvement, but please change it back!
Non functioning app 1/5
Just switched to an iPhone and app crashes seconds after it loads. Worked fine on my android and even iPad. Uninstalled and reinstalled many times same problems.
Business owner 5/5
By JW Detail
Great first week with product and I’ve used Square, PayPal and for money this ones the best right now!
By jtthe plumber
What a great service. As a new Buisness owner this app has cleared so many question marks I had up. Makes life easy.
Pathetic Service 1/5
My small company handles not only diet and nutritional product lines but also Home Depot, Macy’s, Target and dozens of others. They complained that nutrition and diet product sales of any kind are against the TOS. So... CVS, any store that handles Diet Coke..? And, they canceled my service without notice. I’d rather stab myself in the eye than to ever deal with this bunch again.
I’m trying to like this but.... 2/5
I’ve used this for about two years. I find it works 60% of the time. It rejects too many cards using the chip slot and I am forced to enter it using keypad. I feel it reflects poorly on my professionalism. Many times it randomly prompts me for my password at very inconvenient times. I own my own very fast paced grooming business. I usually am moving so fast I barely have dry hands. I become very VERY frustrated when I have to stop and enter info. I try to call and get put into a prompt nightmare. When it works it is great. I never know if it going to or not and it is embarrassing.
Needs more flexibility in tip settings, currently only on/off. Would like to customize percentage settings to 15%, 18%, 20%, 22% or Custom.
Would like to have the option on having the slider plug directly in my phone. At time my Bluetooth fail or there is no wireless access and I can’t use the card reader
This app is useless now. They changed it so instead of being able to import sales and tie them to the correct customer, they just automatically create a sales receipt with NO CUSTOMER SELECTED. You cannot change the customer on the receipt either. This renders this useless for taking membership dues since I can’t link it to the proper customer.
Horrible card reader 2/5
Nothing worse then card readers that constantly won’t connect. Booth is packed with people and cannot use reader. Meantime, everyone with a Square is cashing in no problem.
If you’re gonna charge people for your readers then you should make sure they work.