It is pretty easy and quick. Clients appreciate having payment options
Customer service phone annoying!!! 1/5
Every time I’m calling in to the 800-397-0707 that by the way thy hide that number from you and it’s hard to find , the automatic voicemail mail is to long at list 10 minutes asking you questions and then transfer you to a representative.. but you need to wait more then 10 minutes for the representatives to pickup the phone ! Every time I ask question Thy have put me on hold more then 7-10 minutes each question so far I’m at question 4 and I’m still waiting and writing this review at the same time.!!
My fist conversation was on Friday 9/13/19 at it was 105 minutes total on the phone with them and the same process..
I just hanged up with them 9/19/19 at 5:20 PM and total off 60 minutes.
Does someone have a better way or app beside Square and GoPayment that works better and give better rate?
Terrible Bluetooth reader 1/5
I don’t normally leave reviews and specially not -ones, but this has been my experience. My card reader never works properly. I have to uninstall and install the Bluetooth reader every time I want to make a transaction. I have called them and they said I have to pay for a new card reader. They will not let me exchange the one I have that does not work.
Great merchant 5/5
Fast money, reliable, they are amazing
Total garbage 1/5
Can’t login. Repeated calls to their call center and agent says it’s an outage, then says it’s something else, they just click around making sounds and not resolving anything. Garbage system, garbage customer service, and a waste of money and time for our business.
Reader NOT free as advertised 1/5
Went to FREE reader order page in app and they tried to charge me $19 or $49. False advertising.
Do not recommend 1/5
I don’t know where these reviews come from but service is terrible. If you pay subscription you expect everything to be working as should be, but not here.Customer service - terrible. You better check out Square invoice- which is FREE and service much much better.
Wish we could go back to the old app... 1/5
This new update will not allow me to pay invoices created in QuickBooks online. I receive an error and transaction declined. Run the card as a new sale and the payment is accepted. Downfall is it creates a sales receipt in Quickbooks...
Reverse payments are $75 fee 1/5
Their interest rate is high and the reverse payment is $75 if not done in time during the day.... like before 2 pm on pacific time. Another large corporation sucking it out of the little guy. I got them to admit that was high way robbery and than they said they would give $50 back but they lied and I got stuck with the bill. Headed to my bank for their reader.
No tip? 1/5
By Kate Piv Ber
Why is it in your “new” version you removed the tipping option? That a big part of the reason I was using this app. You don’t have the tipping option in your regular QuickBooks app version either. With all the fees I’m paying for your services, I’d really love it if you’d keep the options available that people like.
Bug needs to be fixed ASAP 1/5
By PLEASE REVIEW AND FIX APP BUG
After deleting the app from our company iPad temporarily it will not allow us to sign in and keeps saying there is an error this bug needs to be fixed ASAP. This app is essential to our company.
We used this payment application for five years and increasingly received chargebacks for our services. The first few years we would submit the proof of service and receive our money, and the last couple years we would start to see the money never be reapproved. I spoke to Intuit about this problem and they were not interested in helping in any way. They said it is all up to the bank for the card holder and they did not have any obligation to fight for their customers or even communicate the process as it took place. They are allowing cardholders to steal money from our business. One of the chargebacks ultimately cost $600 because the bank claimed the proof supplied was “not legible”. Intuit did not make any attempt to inform me of this or correct as it happened. I have never written a review about anything. The magnitude of apathy of intuit and this system is outrageous. They were accessories to the theft committed by these cardholders.
First step fail 1/5
I just downloaded the app and need to create account. I type in email, phone number, then as soon as I move cursor to password box to type there, the app closes. Happened three times in a row. Can’t even get past the first page. Grr.
I keep getting an error message when trying to order the card reader and there is so contact info in settings to email anyone. Please help
Go Payment, which uses Quickbooks Payments, and is part of the Intuit Kingdom, does not sync items or customers with Quickbooks, yet it does record payments into Quickbooks. Seriously? What a half-baked solution. Come on Inyuit, step up your game. Can’t use this app!
Customer support number in app is incorrect 1/5
Tried ordering a card reader in app. Met with error message saying to contact a customer service line, but person who answered was unable to help order a reader. Asked for phone number of someone who would want feedback that the number in the app is wrong. Customer service person unable to provide.
Will look for alternatives.
Charge Button Location-Ridiculous Location! 2/5
By Susan's Take
Why oh why would you update an app and put the “Charge” button in teeny tiny print at the bottom of the screen right near the small round button that closes the app?? It used to be a nice big green button that the customer could easily see. Now I am fielding questions every transaction as to where they need to tap to charge. Then, when I say at the bottom of the screen, they hit the small round button and it closes everything out. This is maddening. Not sure what genius thought this would be an improvement, but please change it back!
Non functioning app 1/5
Just switched to an iPhone and app crashes seconds after it loads. Worked fine on my android and even iPad. Uninstalled and reinstalled many times same problems.
Business owner 5/5
By JW Detail
Great first week with product and I’ve used Square, PayPal and for money this ones the best right now!
By jtthe plumber
What a great service. As a new Buisness owner this app has cleared so many question marks I had up. Makes life easy.
Pathetic Service 1/5
My small company handles not only diet and nutritional product lines but also Home Depot, Macy’s, Target and dozens of others. They complained that nutrition and diet product sales of any kind are against the TOS. So... CVS, any store that handles Diet Coke..? And, they canceled my service without notice. I’d rather stab myself in the eye than to ever deal with this bunch again.
I’m trying to like this but.... 2/5
I’ve used this for about two years. I find it works 60% of the time. It rejects too many cards using the chip slot and I am forced to enter it using keypad. I feel it reflects poorly on my professionalism. Many times it randomly prompts me for my password at very inconvenient times. I own my own very fast paced grooming business. I usually am moving so fast I barely have dry hands. I become very VERY frustrated when I have to stop and enter info. I try to call and get put into a prompt nightmare. When it works it is great. I never know if it going to or not and it is embarrassing.
Needs more flexibility in tip settings, currently only on/off. Would like to customize percentage settings to 15%, 18%, 20%, 22% or Custom.
Would like to have the option on having the slider plug directly in my phone. At time my Bluetooth fail or there is no wireless access and I can’t use the card reader
This app is useless now. They changed it so instead of being able to import sales and tie them to the correct customer, they just automatically create a sales receipt with NO CUSTOMER SELECTED. You cannot change the customer on the receipt either. This renders this useless for taking membership dues since I can’t link it to the proper customer.
Horrible card reader 2/5
Nothing worse then card readers that constantly won’t connect. Booth is packed with people and cannot use reader. Meantime, everyone with a Square is cashing in no problem.
If you’re gonna charge people for your readers then you should make sure they work.
I have a small salon and have been using GoPayment for several years. I honestly haven’t had any issues with the system. It’s exactly what I expect a Mobil reader to be. I do wish it offered debit pin capabilities however, and it may ,I just haven’t look that in depth.
Great when it works, but frequently malfunctions, does not read cards.
It is batter with an Android 3/5
So I loved this app with my android but when I switched to an apple it lost some functions. In the Android you can give a discount either an amount or a percentage. I used it all of the time. Now you have to figure out the discount and manually enter it. It no longer shows the customer that they received a discount. It also no longer tracks discounts given for my quickbooks account. I also liked on the Android it would show totals for the day. The recent update shows on the front screen but in the list it has them all in a line without daily subtotals. This may not seem like a big deal but I used these features daily. The Android app I give 5 stars.
Worst card processing service ever!!! 1/5
One of the underwriters for intuit contacted me on Friday via email saying that they needed my rental agreement for my place of business. I am an independent contractor that does hair and rents a booth in salon. They send me this request on Friday saying that they’ve “allowed” me to process payments for several months and if i didn’t give them a copy of my rental agreement that they would suspend my acct. I emailed them the rental agreement the following Monday and then I noticed that my money wasn’t in my account which it should’ve been. I called the customer service they kept me on hold for 35mins and when they would come back on and tell me that they were “working on it” they would leave me on hold in increments of 10-15 mins. Finally they said that my acct was frozen and they would not be releasing my money until they took the time to find the email with the rental agreement. To my shock I didn’t know that my acct had already been frozen because they sent me the request on a Friday I couldn’t get anything until Monday during a business day because Saturday and Sunday they are off in the office at the salon. I’m still waiting on my money and I feel like I was treated like a plebeian because they made it seem like I was at their mercy because they have my money. I’m still waiting on my money and it’s frustrating ! If you’re smart unlike me you will find a different card service. Go to square! Oh and when I asked to speak to a supervisor both by email and phone, the person l spoke to on the phone told me that the supervisor would not be coming to the phone. The Rude person on the phone said that the supervisor was taking another call. Which I did not believe. DO NOT ISE THIS SERVICE !!!
Security nightmare 1/5
By The real Tim Cook
GoPayments is a security nightmare. Ever ever should it be necessary for a user to be a company admin just to accept a payment!
Great tool 4/5
The Bluetooth chip/swipe unit is a nice hockey puck that does it all. The merchant portal is limited though, eg cant use a different email address on your receipts has to be your account email. But being able to invoice or capture payment outside of qb and be able to post it as available is very neat. App isn’t as polished as Square though, so overall the software team needs to setup up the merchant portal as well as catch up on speed of square processing (we use both)
GoPayment crashes but allows transactions... 1/5
By Bad App in the West
I had an issue after using the app for 3-4 years where I could not get a transaction to process despite the fact that there was a good connection. I waited until the next day and still had similar issues. Finally had to go to Merchant Center on the web to process. Even there, I had issues. Come to find out that the original transaction had gone through. Long story short, I had to pay bank fees for the transaction 3 times. Once for the original transaction, one for the second transaction, and one to reverse the second transaction. These charges are irreversible per Intuit despite the fact that it was their software that caused the issue. I will be moving on to another product that I hope will work better than this particular product. Beware using this product as it is a money pit for you and a money generator for them.
Charged me even though I canceled my account one day later. Bunch of frauds.
Does the job - well organized. 3/5
The Bluetooth card reader is problematic and runs out of charge too fast. Does not come with a useable holder so it's bouncing all over the place unprotected. Three stars because of the card reader. Please make a direct wire card reader.
Excellent and easy 5/5
By G Heater
We went from Capital One Spark Pay to Intuit. Better rates and faster transactions
How is this a live product? 1/5
I thought this would be a good solution for me since I use Quickbooks Online but boy, was I wrong! I have tried all of the mobile payment apps and this one is by FAR the absolute worst. Even basic functions like adding products and services is ridiculously complex (I still haven’t figured it out) and their support is non-existent (been on hold 30 minutes). Their website documentation is completely outdated and is an endless loop of misinformation and misdirection. I am completely shocked that Intuit/Quickbooks launches an app and service that is this pathetic.
Terrible service, terrible customer support 1/5
What they don't tell you is audio jack readers don't work, which is not what they told our business the week before we had a large event. We had to record all of our transactions by hand. Then they tell us we need to order a Bluetooth service, and a reader won't get there until after our largest business event of the year. Stay clear.
Love it 5/5
By Svava Lillyanna
I have been using this for years and totally love it.
Costimerservice is great and I will for sure recommend this .
Would be perfect if... 2/5
I wish there was a way to link payments on the GoPayment app to existing invoices in Quickbooks because that’s the ONLY reason I downloaded the app & got the card reader. My business deals 100% in invoices, and I thought this would allow me to take payments from customers to put toward their invoices, but it does not.
It automatically creates sales receipts that you cannot link to their open invoices as payments. I spoke to support and they confirmed, no you cannot link sales receipts to open invoices. They suggested I delete the sales receipt and enter the payment manually.
I wish that the QB website & app description would have made it clear that this was not a system for receiving payments on existing invoices— it’s only for creating new sales receipts & taking payment on said sales receipts. I’m frustrated that this is not what I needed even though I was led to believe that it would be.
Apart from not doing the one thing that I wanted it to, the rest of the app works fine. Card reader doesn’t seem to have any issues working properly. The payment I received via GoPayment showed up in Quickbooks almost immediately (even if it was a sales receipt instead of a payment like I would have preferred).
Their overly complicated payments and website interface are trash.
Go Payment charged me $19.95 25 months for two accounts with identical information except for a different email. When I caught the error I called them and they told me they would only repay me for 6 months and tried to shooooo me off the phone.
Go with another company like Square or Paypal
I have utilized go payment for years now. I have never had any issues with their service. Love it! Highly recommend!
Can’t even make an account? 1/5
UPDATED REVIEW JUNE 2 2018
STILL CANT MAKE ACCOUNT extremely frustrating
Just downloaded the app and trying to set up account I put in email and then phone number and when I go to put in password the app kicks me out
Guess my business isn’t wanted
If I can’t make an account the card reader I purchased is useless and I will be returning it
Great processing app 5/5
Works just as I thought it would. I would highly recommend this for any business.
Works Perfect for me 5/5
By Johnny of Old Hickoyr
I’m very satisfied with this app. With a little time setting up the features the invoicing is simple.
I like that it deposits the full amount and then debuts out the fees. This make it easier to match the invoice and payments later. I can also track charges in the “Transaction History”
I love it, but the only down to it. You don’t receive your monies until 2 days later.
No Tip Options!!! 1/5
There’s no way for customers to add tips in this application. This is unacceptable for many businesses including my own Taxi business that heavily relies on gratuity.
No tip option on app 1/5
I have used multiple point of sale companies before trying intuit. I thought it would be great if all my information was in one place as I use QuickBooks online. I am unable to use this service because there is no gratuity or tip option!!! I have called and was told they use to have it but not anymore and there is nothing they can do.