100 % AWESOME 5/5
I’m signed up for 4 years & wish I would of done so earlier! Great perks, love auto payment options. I prefer PayPal. Customer Service is great.
Fraud app 1/5
Request you to do not install or buy anything through Rakuten ..collecting all personal details
Upgrade to 5 Stars 5/5
I placed a $3,000 order on a massive 11% cash back day from a participating merchant. I used the Rakuten app. I received a confirmation email of the order. I received the order. The cash back balance reported the massive 11% cash back … then disappeared! Not cool. I contacted Rakuten support several times and they fixed it. It seems that when a participation merchant neglects to verify the purchase, you lose the cash back. Thank you Rakuten Support for sorting this all out.
Don’t waste ur time if u don’t knw how this crap works 1/5
Worse customer service n app ever
By kamane 8
December 12/2021 I ordered two item from under armor .but I still did not get my cash back. After order online. I got notifications from under armor.they said my cash back amount will be transfer to my account after one week but it’s been more than a month I have not received any cash back amount.😡😡that’s make me really mad. I will subject everyone do not trust this app.
Must Buy App 5/5
It’s so easy to link everything and get GREAT cash back for shopping
Missed points and $ 4/5
I was referred by a friend and she sent me over her link and I signed up. Neither of us received our cash back once I made my purchases. We both emailed in and we have been ignored. No responses back. It has you link your credit card to restaurants. Then every time you use your card at them you are supposed to automatically get cash back. This doesn’t happen. It links the card but it doesn’t not give you any cash back or show you had a meal. I used my link Visa card at Culver’s and still have not received any thing. This is why I’ve rated this app 4 stars. Other than that this app is great.
Doest work 1/5
No cash back Monday several orders
So far so good! 4/5
Received my check in the mail exactly as promised! I didn’t have to do anything, just buy stuff online like I normally do.
Cash back 1/5
When you send in everything to get cash back according and you don’t get the percentage that it says why do I want to continue using this app waste of time
Great!!! Make money to shop! 5/5
Always use Rakuten when shopping online!!!
Not good 1/5
I am trying to change my address and it keeps going to sign in new account
Horrible app 1/5
Was banned for absolutely no reason and the only response I received was they’re unable to fix the issue and sorry. Horrible company that takes years to communicate.
I used the app to make 4 purchases and it only gave cash back for one.
I ordered thousands of dollars worth of products in November and December of 2021 from multiple stores (Macy’s, TSC, Penney’s to name a few) and multiple orders at a few of those stores. I should have well over $400 in cash back and I have $0!!!
I knew I would be making lots of purchases so I made sure I activated rakuten so how with ALL of those orders did none of them get registered?!?!
Don’t count on getting any money from these thieves!
Absolutely amazing 5/5
By bernice duncan
What an amazing perk to get paid for shopping whether it be your every day must have items to awesome deals you never imagined possible.
Excelente app 5/5
By chiliverto jesus
Buenos beneficios y grandes descuentos
Excited at first, however from the beginning I found it very much a disappointment
scam don’t get app 1/5
never gave me my cash back and it doesn’t even show that i earned it. scam
Love Kakuten !!!!! 5/5
This app is so easy to use.And their customer service is absolutely tops
I referred someone and helped them set up their account and make his first purchase on the app and neither one of us got the advertised $30 credit for it. I know it was done correctly and to this day it is still pending.
I was sent my first check in less then five days
Did not pay referral 1/5
They did not pay a referral bonus and have a very assuming support team. Very disappointed in my experience.
Skip this app 1/5
By crystal ctg
Love the idea of this but absolutely hate this app. I have had so many referral and my cash back bonuses have been cancelled every time for absolutely no reason. Reached out to them twice and got the same response “we can’t change anything on your account right now”. They take FOREVER to respond or just don’t respond at all. Definitely would skip this app, there are so much more actual helpful apps and apps that are legit. This is a scam.
Great way to earn while you shop 5/5
This is a great way to earn money while you shop! I have referred several friends to this site and get the referral fee + extra money back just for shopping! The perfect combination for me! It is so easy to use and a great way to earn extra money and discover new stores!! I love it!
App Doesn’t Work 1/5
App works Ok for online sales but doesn’t capture sales in stores even though links are set up. Most important I have yet to get any cash back. I was supposed to get a check 1 December but haven’t yet & not their customer service site doesn’t work.
By Lalo 85
Don’t believe on this application they stole my credit card information and they are not willing to help.
Doesn’t allow u to receive your cash back 5/5
I referred several friends and family members. They accused me of managing multiple accounts and took away my referral bonus and sign up bonus from a friend that referred me.
Eh..Don’t fall for the bonus 1/5
I started using this app because someone sent me a referral link. It had a spend 40 get 40 sign up bonus. I completed the bonus and then referred my sisters and partner (who lives in the same house as I). We all chose to have our check mailed to the house. Well they completed their sign up bonus and the money reflected on my account as a referral. Few days later it went away. ALL of it was gone. Even my sign up bonus the spend 40 get 40. I emailed them and they claimed that they couldn’t do anything because I was “managing” different accounts and that I was basically lucky that I didn’t get removed. No where on the terms and conditions did it say that the referrals couldn’t live in the same house!! I read before referring them. It said no pets and no children and people who do their own shopping. So annoyed they shorted me my sign up bonus I got from somewhere else and the one I did for referring my family memebers who do their own shopping we just all live in the same house! If they want to make this a rule they should of stated so in there terms and conditions instead of accusing me of managing multiple accounts. Uninstalled the app. And will tell my family memebers to do the same. What’s the point of helping advertise them if they will scam me out of my referral bonuses. The one they sent me and the ones that I sent out. I wouldn’t have spent the $40 through their app if I didn’t have thr get $40. Will go back to ordering through my other app who give around the same percentage back and don’t take it back
I gave them a one star and it will not let me add my feedback 1/5
Never counts any of my purchases 1/5
Thanks for wasting my time and hopes.
Easy to use 5/5
I was able to start getting rebates right away because the instructions were easy to follow.
False promises 1/5
This app is a great idea in principle. Who doesn't like cash back, after all? However, when the "terms and conditions" reveal that 2% cash back from a store excludes basically everything in that store except two or threes items... and when the app itself does not load, crashes, or insists a card is not linked... then I start to wonder if it is worth it to grant this third party access to my credit card information. The app is a big red flag for me and I feel I wasted time trying to use it. The promise of 86 cents in cash back here and there cannot compensate for the time wasted on this app. Not worth it. Don't recommend.
Referral Bonus Bait and Switch 1/5
I do like to use the site under specific situations, and it has proven very dependable. However, after referring a family member successfully, I was awarded the related bonus, only to have it taken away without any hint of an explanation. After 3 attempts for clarification, I am still awaiting any kind of response.
Needs improvement 3/5
Having a hard time going into My cart and checking out. A lot of lagging, which makes it very frustrating.
Great App 5/5
Shop with it all the time.
Horrible experience 1/5
Attract customers by high referral bonus and take the referral after you start using the software for a while.
The customer service automatically replied with the same sentence every time.
Love it!! 4/5
Who doesn’t love cash back for shopping at their favorite stores!!
Often have to request cash back when I’ve taken all steps to get credit. In-store cash back seems a bit scammy. Linked my card made and in-store purchase was told card wasn’t linked.
Love It! 5/5
By Helen D.
What did I do before Rakuten? I’ll tell you…..I didn’t get notifications that I have FREE MONEY! So why WOULDN’T everyone use it?? No idea! But unless you’re an idiot, you should. Nuff said!
Used to be great 1/5
Now all it does is freeze up. Most if the time I just get out of the program to order.
I have a question about the a friend that I referred but didn’t get the credit 1/5
. I’ve been contacting the rakuten but the bot is not helping me. I did verify but still nothing. It’s useless. There is not even a choice to talk to an associates.
Es segura 5/5
It’s okay 3/5
I ordered some things from my Ulta app and I forgot to do it on my Rakuten app so I didn’t get my cash back
Love it 5/5
By Cosmo's Mommy
Makes my life so much easier!
Best App! 5/5
Started when it was ebates, accrued over $500. It honestly is not that hard to do, if you’re savvy enough to buy when they have the big cash backs and you can stack coupons..Wish they offered more in store options for cash back. You would think with brick and mortar dying the retailers will try to get foot traffic..
Love this dang app ! 5/5
Love the cash back feature lol please add more stores
Worst Customer Service - Not giving Payouts and Blocking accounts 1/5
One of the worst ever customer service and locking accounts without giving proper details by stating risk team ended membership. They are not willing to pay cash back to customers who earned thru proper steps. Trying to play smart by keeping the big payout in their pocket and rather claiming the purchase amount from the vendor where customer purchased! This is happening very often to customers who are earning lot of cash backs and these bizzarre ppl are stealing cash back that customers are supposed to get!!
VERY VERY SHAME ON THE TEAM AND I PITY THEM