This app is pretty awful 1/5
This app causes ridiculous lagging. It makes checking out take at least twice as long, usually longer than that though. I just attempted to use it to by some Skechers and it would not let me check out. It kept bouncing me backwards in the check process. After 4 attempts I said screw it. I killed the app and went directly to their website.
Not accurate 1/5
By Sell or buy try to be nice
Don’t let me add credit card
Better when it was Ebates.
Rakuten app 3/5
Hard to use
By daina serrano
I do not recommend but this application is not at all what they promote in their ads is true they do not pay Cash by reference the customer service is terrible if you do not want to be robbed and waste your time do not download this app
Unwanted linked account. Help 1/5
Get unwanted hacker
Love it 5/5
By C Tay
So worth it !! Money back always
Love Rakuten but the app is glitchy 3/5
App is glitchy. Often freezes and just says there until force closes. Would love it if it was more smooth and streamlined.
Loving the service but not the app coz no dark mode 1/5
It hurts my eyes during late night
No customer service. 1/5
By unhappy cystoner
There is absolutely no customer service if there is an issue with placing orders with a supposed partner. I cannot be even find a phone number for customer service.
Missing $35 special referral bonus - very upset 1/5
Ok-this makes my 3rd attempt trying to submit this issue. I referred a friend, Kathy McKinney, during the $35 bonus offer. I know it went thru because I helped her and it was accepted. She has not been able to order until a few days ago because her daughter is a high risk pregnancy. She contacted me today and when I attempted to submit her email to check on the bonuses it said her email was not recognized. Kathy places numerous orders with Amazon and JC Penney’s, etc. I also place numerous orders with many of your stores. Can you please get back with me ASAP so that I can let her know about this. I would also like to know because my daughters order from zulily and other sites as well and are not happy because they are the ones that got me started. Thank you, Cindy Miller. A n d I never received my check from 08/04/2021!!!! For $84.67!
Missing cash back 1/5
They still didn’t give me my cash back from Expedia back in May just because the cash back amount is big… not reliable app
Credit Destructor 1/5
I loved the ease of using Ebates when I first signed up, and was confused about the seemingly unnecessary transition to Rakuten. The credit card was issued and was a far more convenient way to earn cash back for regular purchases than dealing with the app for hours of frustrating back and forth. It wasn’t a “Big Fat Check”, by any means, but I’d get coffee off the rebate. Fast forward to recently, when the card issuer and Rakuten randomly decided to end the credit card program with no explanation. Now it’s late September and the line of credit has dropped (but paying off the account is still required), and as a result my credit score has dropped. I will not be using Rakuten again, as it’s akin to being stood up at the alter.
-Disenchanted and cleaning up the mess. 💔
Needs work 2/5
App is slow
Macy app won’t open 2/5
I’ve tried several times sent in a request to fix it and still my Macy app won’t open
Muy buena aplicación 5/5
By no contaban astusia
Fácil de usar y ganas desde el primer uso
Cash back 3/5
But I am learning
Missing cash 1/5
Always a problem trying to reach a representative to discuss missing cash back. You see the cash then it disappears after 2 days especially Macy’s 👎👎👎👎👎every time I order from Macy’s, through Rakuten I see the cash back and the it disappears and you CAN NOT get a representative to get in touch with you. 👎👎👎👎👎👎👎NO star
I didn’t get my referral bonus 1/5
I contacted them and they wouldn’t sent me my money because supposedly I was using another account but I actually wasn’t and they didn’t give me money back. Horrible costumer service
love getting money back🙏🏽
Love getting cash back 5/5
Love getting cash back on online purchases. It is really great at Christmas. When I get my checks, I use them to treat myself.
Cha-Ching for shopping,Heck YES! 5/5
Awesome app! I’ve already made almost 15 bucks and I just got started on the app!! Free money,ya just can’t complain about that.
Turn off autofill 1/5
Rakuten would be a great site but I am now using it less and less! Reason the autofill. There is NO way to turn it off and they are in your face every 2 second. The customer service are the most illiterate ever. They give you option to delete rakuten password off the phone but will totally ignore the question asked. TURN OFF MY AUTOFILL!! Period!!! Not too difficult of English to understand !!!
Good Luck with gettin help. 1/5
By sweet sourh
When you need questions answered you can’t speak to anyone about it.
Great so far! 5/5
Love this app so far!
The Best App 5/5
I love Rakuten. So easy and simple.
Earn extra cash and have fun shopping.
Get a $30 credit for referrals… crazy good.
Highly recommend :)
Love it 5/5
I absolutely love this app, and so do all of my friends!!!
“Oops something went wrong” 1/5
Just downloaded it this weekend. One moment, it’s working fine. Then if I close the app and reopen, it just says Oops for the rest of the day! Super frustrating. I close/reopen and uninstall/reinstall. I want to use it, but haven’t had the chance!
Macys online was cheaper due to taxes. For some reason, buying on Rakuten online gave me a $6 tax difference… all this work to get a lousy $4 back… I still paid more than buying directly from their website. This is a joke!
UX dead ends and bugs and very little help 1/5
Circular logic in adding your PayPal and address. Using chat (bot) help gets you nowhere, except a requirement to verify your password to get a live agent. The link to verify leads you to the app… with no further action or instruction so you’re just stuck and at yet another dead end.
Won’t work on my computer only my phone 😡
Improvement needed 2/5
Frequently glitches and runs slow
loading too slow 1/5
iOS 14 on iphone 6s plus is still going strong in 2022, but rakuten app doesn’t, when i open in app browser for Adidas, it’s very very slow, please fix it
Rakuten is easy to use! 5/5
It’s easy to make money doing nothing that you weren’t already doing; shopping online. Put all your stuff in your cart and before you checkout, go to Rakuten.com and get paid for shopping!
LOVE LOVE RAKUTEN 5/5
I have always used this app and share it with others daily :)
Easy to use!
Great customer service
Tienen que mejorar. 3/5
Tienen que dejar de mentir con los 30 dólares de por referencia, referí un amigo y luego de que el iso su primera compra nos dieron los 30 dólares a ambos el dinero estuvo allí por unos días asta que lego su paquete luego de eso el dinero desapareció de la cuenta, como si el nunca compro nada.
It’s great I won’t buy anything online without going through this app
My Purchases 4/5
I don’t like that every item you buy, you don’t earn money.
Rakuten member since inception 5/5
Best deal! Enjoyed it forever.
“We couldn’t complete your request, please try again” 2/5
Kept trying about once a month and on different devices and it’s never let me sign up for the app
Your apps 3/5
By exact gfgh Inc
You need to put back on the users and lifts not the stupid Uber eats your doing that missing cash back again not happy about that why did you stop using Uber ride app
I recommended 5/5
I recommend this one for everyone to get cash back
Missing cash back 1/5
I have made serval purchases specifically for the cash back and my purchases don’t get processed. Not worth it
Great app 5/5
By junior ted sharon
Everyone should use it!
Doesn’t work at all 1/5
I have used Many coupons on different apps and they all never work
Love this app 5/5
By Jo-Ann Lea
So easy to earn money!
Great. App 5/5
Just can’t find qualified first $10 purchase yet.
By my love at shopping
I love this app great way to earn money