The best app 5/5
By such a fun games
I have been using this app for a few years now all I need to do is shop and they pay me back. How much better can it get.
In a way to be fair to everyone and respect people from different backgrounds different cultures and religions make it a choice to celebrate the what you call a pride month you do not force any one of having the rainbow colors on his phone this is a kind of invasion of privacy and attack on millions of peoples freedom. I tried to contact you many times through the app but no response and I have to get my voice heard somehow. Thanks
love it 5/5
By Lane Bainey #1
Love everything shopping made easy.
Great Site 5/5
RAKUTEN is a FUN Site to shop on. Joined It years ago when it was known as EBATES. IF YOU ARE GOING TO SHOP ANYWAY, WHY NOT GET SOME MONEY BACK.
corporate virtue signaling 1/5
1 star for corporate virtue signaling duing pride month. if you want to show that you care for an oppressed minority then maybe you should donate significant funds to help aid that population instead of attracting customers to your platform through profiteering off a co-opted movement.
Outstanding Sevice with the Rakuten app. A++
By siba bonito
Doesn’t go through 1/5
I tried purchasing a gift card that had a 10 percent back and it would not go through. This is not the first time that something has not gone through until the cash back is at a lower rate.
Cannot add address 2/5
By Christine 1955
I have attempted to add my address numerous times. When I go to the help tab it just brings me to the same place and I still cannot add it. I cannot see where I need to add the code that was sent to my email. Do better.
False advertising 1/5
By Stinky Fara
The app promises to give you a percentage of your purchase as cash back, but your purchases will be “pending” forever and you never actually get paid.
Not an "honest" app 2/5
Always having to log and chase "missing cash back." Have to wait 3 months AFTER travel for cash back...um, why? What are you hiding/delaying? But remember...app only shows shopping trips & cash back so far...and not as far back as 3 months!!! Actually receiving travel cash back is NEVER automatic and ALWAYS a hassle and time-consuming chase. Every single time. Good luck with customer service, you'll need it. Also, the amount of current cash-back that shows at the bottom right of the app is never ever current or correct and will never correspond to your Rak check. Just a very tricky, sneaky, shady app that you have to stay on top of.
App changing color for activism 1/5
By AlexA in SF
I like my app screen to look a certain way and not possible with this app which changes icon color for activism.
Not on board 2/5
NOT on board with their promotion of “ sex”… seriously may delete and no longer use it. Keep business about services, Not promoting controversial , divisive subjects.
Always Use Rakuten 5/5
By g vm
I’ve received so much money just clicking on Rakuten before shopping.
Online Shopping 5/5
Always browsing on Rakuten if the item looking for is available for cash.back, why Not! $$
The Best 5/5
By Bruh 4real
I love Rakuten I spend money and I get cash back, my money has value with them!
Me gusta y me ayuda mucho
Waste of time…..don’t actually give cash back. 1/5
Made a large purchase using Rakuten, and never received the cash back. Submitted multiple reports using their “Missing Cash Back” option, and never even received a response. Horrible service……
By will no longer use this app
The new logo is offensive and needs to be changed. We recognize everyone as equal but moves like this are alienating a huge part of your target group
Don’t count on the friend referrals 2/5
If you use the app to get cash back, it does the job but your friend referrals will disappear before they get a chance of being cashed out. And you can’t even cash it out at will. They control when the money can be sent out. It’s infuriating that when you refer friends that the money has a chance of disappearing before the cash out date. I sent a message and they said that they’re transferring me to a “specialist” and I have yet to hear from them again.
This is really making me not want to use this app anymore. The cash back you get from buying from their stores won’t disappear so that’s safe but after this, I don’t want to support them cause there are other ways to get cash back like using PayPal. Why would I let them make a commission from my purchases and my friends’ purchases when they won’t honor the $30 friend referral?
Might get cash back, might not 5/5
By Longview texas
Last two transactions done via extension did not register cash back. The mobile app, way better.
Chasing rebates 3/5
I hate chasing rebates that dont get posted. Need to fix your process. Don’t have time for it
By Chopin Ballad
Waste of time-don’t want to open the app every time I’m going to shop in order to get points. I make large purchases at will and miss out on the cash back every time because of the extra steps involved-I’m just too busy for this nonsense.
Lately some of the sites don’t work! 4/5
By The weather vain
Recently some sites on their app like Zappos and Nike to mention a few don’t work. There is no one to contact about the issue so I’m missing out on what I could get back on my purchase😡
They don’t give large rebates 2/5
At first the cash back was awesome, until I learned that they only give you the small amounts. When you have something that is a large amount you never get it. I’ve placed orders and got the cash back with in a couple hours. But when I placed an order through Factor a few weeks ago (when there was 60% cash back) I never got it. I’ve sent multiple emails and they said they needed the order confirmation. I emailed Factor and had them send me an email with the info sent to to ratuken like they asked, and Ratuken said they still had to wait for factor to confirm the order directly. Well it took Factor less than a day to respond to me twice. Ratuken hasn’t responded to me again and it’s been 2 weeks. I’ve sent another message about missing cash back and I’m waiting again. The other time was when I referred a friend and we were both suppose to get $40. We got the $40 then they took it back with no explanation.
No funciona en iphone perdida de tiempo 1/5
By noris cruz
No pierdan tiempo en descargarla
They Steal Money 1/5
They removed my account before the due date saying there were a violation, but it was not the case. Avoid, use other options like capital one.
Site Don’t Connect 2/5
Haven’t use in a while because the sites don’t connect in the app! Very frustrating!
Love making cash on Rakuten
Unable to access “stores” online 1/5
Unable to shop products online. When pressing (for example) “XYZ” store for 4%, I’m taken to page that says 4% is activated, app stops here-no store opens to view and shop products
Change the icon 1/5
Please change the icon back. I’m taking this off my phone until next month.
Dinero cash 5/5
Una manera fácil de hacer tus comprar y ganar dinero.
Rakuten had cancel my account without reason 1/5
Terrible service! My account have been cancelled without any reason. Contact with customer service was horrible, no one said the reason for it, only boilerplate response:
«We do not offer service in the country we determined to be associated with this account. As a result, this account has been suspended. Suspended accounts cannot be edited or modified, and any balances will not be paid.»
I’m in United States. Did you stop serve USA? I think this is just a trick for not paying!
Doesn’t work 1/5
I couldn’t get it to work except the menu page.
Great app 5/5
I have used this app for years and love getting cash back for shopping. I received every check with no issues. With this latest update I am having issues with the Converse shop. I can’t remove items from my cart no matter how many times I try. I don’t want to delete the app and reinstall. Please fix this glitch.
Missing Cash Back 3/5
Missing cash back on numerous purchases and have found no other way to reach someone on phone to get it credited to my account!
Blue Sky 1/5
A background of a Blue Sky is supportive of all!
Better hope cash back posts automatically or else you might not get help at all 1/5
I’ve literally emailed five times over a month and a half period to get my cash back added for an order. I’ve literally not received one response. This team is an absolute joke at solving problems.
FIVE EMAILS ZERO ANSWER
One star for forcing your politics on me 1/5
See the title
They dont pay. owed hundreds 1/5
By donna brazile
They dont pay. owed hundreds
Shop with a tip 5/5
By Hazel eyes forever
I love that this app has always help me find the right prices. Thank you
Do not download 1/5
Best App for making money! 5/5
I’ve used this app for many years now. I like it!
But I’m hoping they keep improving it for all my Apple devices. The “button” does not work especially well with my iPad or iPhone.
If you remember to do it… it will take some work to go through the site, before the purchase.
Don’t think they should have changed their name…. Ebates was easy to remember and pronounce.
But that’s just a personal opinion….
I don’t appreciate being forced to have an icon change to something I firmly believe the Bible is very specifically clear is a sin.
Excelente aplicación, donde donde se recibe recompensas por nuestras compras.
The Alphabet people have infiltrated 1/5
By Mark Pugner's
Keep your sexual stuff to yourself, this is a shopping app not a politics app. Gotta uninstall.
Not so user friendly 1/5
I have clicked on the shop name twice and made purchases twice on different days. One came through and the other didn’t. When I tried to make contact it said no such shop.
Many of the shops I use are not participating with this App.
Complete waste 1/5
By Shane America
Slow and failing to follow through with service 1/5
Bought a lego set during a 15% cashback offer with Rakuten, contacted customer support at least 5 times and took days to hear that will be a while still.
How can they not give me the cashback when I made the order from their App and jump through so many hoops to prove I made a purchase with Rakuten!!!!!
And all of my purchases so far I had to go through customer service to get it all filed and provide proof of everything.
Time isn’t the issue! It’s Rakuten’s laziness to pick up its info is the issue!
As much as I don’t lose anything but the fact that I should be getting cashback has made itself a liar to think the process is easy!