I like it 4/5
Started using the app when it was ebates and have racked up over 1k in cash back over the years. The only frustration I have is I’ve had to monitor my cash back occasionally and prompt to get my $ and several times I have missed it and the qtr passes. Also, I have never gotten back cash a single time for booking hotels. It happened 3 times. But overall, I still use the app almost weekly and tons during the holiday season.
Angelsleeper Pillow 4/5
I love this app. The reason I gave it 4 stars, because there is no way to give a reminder if you’re on a website. It’s easy to forget to go back to that website through Rakuten, especially if google took you to a particular site.
Love it! 5/5
It seems too good to be true but it’s not. You really just get money for buying things you’d buy anyway. It adds up! Just have to remember to go through the app before buying. It’s awesome!
Best money saving app! 5/5
I’ve been using this app for a year now and it’s the best money saving app ever! I shop a lot and most places I shop at work with this app even Uber. Love love love it! Hope all the shops work with this app, so I can save even more money in the future! If you shop regularly, make sure to use this app and save money and I highly recommend it to everyone! 😊
Easy money (get paid while you shop)$$$$ 5/5
If you are shopping from one of you’re special stores....why not shop through Rakuten getting your same discount (if any) while getting paid as you ship? It’s a “no brainer”? You shop and Rakuten pays you. Hello...people...wake up
Rakuten took my money 1/5
I received $40 for becoming a new member and they removed it from my account after i signed up with there app and did some shopping. I’m extremely disgusted and disappointed with the app. I better speak to someone about this and resolve the issue.
Its free money for doing stuff you were already going to do. Cant beat that.
Paid To Shop! 5/5
By Still Available?
Don’t shop without using the Rakuten App! I’m not a huge shopper. However, nowadays being home more and not wanting to go to busy stores, I am shopping online more often. I can’t believe how easy it is! Plus, there are so many stores I didn’t realize participated! QVC, HSN, e-gift cards too. I already earned $60 in two months! They email me when it’s double or triple cash back. During holidays and busy shopping months you can really earn a lot of cash for something you were going to shop for anyway. Can’t say enough good things about it!
It’s ok 1/5
It’s cool that occasionally you get some money back, but never gives details on what you got or what qualified. Be good if pop ups that give you special coupons also tell you when they expire. Over all decent app but needs a lot more user friendliness. Maybe check out other options?
Rakuten is a scam 1/5
We signed up for the $40 welcome bonus, spent the $40 in Target, received the $40 bonus only to find out a few days later Rakuten pulled the $40 bonus from the account. We called and submitted inquiries only to have them give us the run around. By the way, you are not allowed to speak to anyone in the accounts department, there is no contact number, you can only interact through email at their earliest convenience. The most difficult and non-user friendly way to get issues resolved. We referred 6 family members only to receive 1 bonus. SCAM!!!
Love this app 5/5
It is amazing. I’m just started used and I have 33 dollars in cash back
Great minus one thing 4/5
Going through the app takes forever and runs slow sometimes. I wish I could just upload a receipt or order number to make it go much quicker.
Fui referido por un amigo y recibí mi recompensa por gastar 40$ 1/5
Love this app!!!
Missing money for me and referral 1/5
I have had this apps for a few years and have had no problems until now. They had a referral offer that was really good so I referred a family member. He had been asking about it so why not. It was a 40$ referral which is nice. My family member had spent well over the 40$ limit to get us both the 40$ back. It was there one day and gone within hours. My family member received the email saying he had received the cash back. So we were confused. We did the track referral both ways several times and was told neither email/account existed. Weird since we both have log ins and receive emails. Rakuten shouldn’t offer an offer when they do not intend on keeping up their end of it. They are starting to be a scam and feel very irritated. At this point I’m not sure I would recommend this app or company. This would need to be fixed and fast for me to refer another family member or friend.
Enjoy purchase so much 5/5
By Bella JH 330
I really enjoyed my shopping through rakuten, it’s is real reward to me, thanks rakuten.
Reliable and intuitive- LOVE using this app!!! 5/5
By the original TMG
Having designed and built other mobile apps myself, I can really appreciate the complexity of this app.
That said, I really appreciate the simplicity of the intuitive user experience and the reliability this app consistently delivers.
Thanks eBates/Rakuten team!
Very cheap cash back App! 1/5
My family only uses this as a last resort. Started out great, but now it’s not even worth your time.
Cash Back 5/5
By Marie 122
It is a great app that really works great
Excellent service 5/5
I’ve been a customer for about 3 years. Recently I had an issue where the on line store didn’t honor Rakuten’s cash back. I felt there was an error made and I contacted Rakuten customer service. Rakuten contacted the store and I made the mistake of using another coupon which disqualified my Rakuten cash back. Customer service was excellent and honored my cash back request.
Take advantage of customers 1/5
By Fallon Fan 2019
I have used the app a few times now. Each time I made a purchase the app confirmed the purchase however, they never applied my cash back which is the premise of the app. Disappointed.
Needs Bugs Fixed 3/5
Often the app won’t connect to the site, which makes it a useless app.
Faking offer 1/5
Due to offering bonus for referring friend, I did refer my friend, then they did not give me the bonus and told me something else.
I had wrong decision to use this. Be careful and do not trust the app
Need more contact options 3/5
The Rakuten staff members who have responded to my requests for help have been nice. However, they need to add a customer service phone number or at least an online chat option. Right now the only ways to get help from them are via an automated assistant or an online form. If you need help with anything that doesn’t fit into a standard category, you have to submit a request, with no timeframe on when you’ll get a response. That’s even more true now with the busy holiday shopping season. Hopefully Rakuten will address this in the new year.
Love Rakuten! 5/5
I started when it was still Ebates and I absolutely love this app and those quarterly rebate checks! Every time I need to shop for something I check Rakuten to see if the store is available in Rakuten so I can get money back for my purchases.
Nunca eh recibido mi cash back
Extra Cash 5/5
By Muggajudi j
Easy way to earn extra money especially during the holidays
So easy to get cash back 5/5
The app makes it really easy to check which stores are offering extra cash back. I've saved money just by doing my usual shopping. Great!
Family members and roommates be aware 1/5
By Zebra William
I refer the program to my roommate but Rakuten denied the referral bonus said that we are managing accounts from the same person. Ridiculous and very disappointing. Customer service reps play word games with us as well. They even end membership without our agreement. Very disappointed with how they handle their clients.
Family members or roommates stay away from them otherwise you’ll be in a word game like us. They will never honor what they offer.
There are lots of better bonus apps that give a lot better service and experience. Not Rakuten totally lost faith in.
Where’s my cashback?! 1/5
I had 3 referral 40 each and 2 disappeared!!!
Great place for all your holiday needs!! 5/5
I’m new to this, and I think it’s amazing!
How could you not love getting paid for shopping!!! I’m now obsessed with Rakuten!
Absolutely love 5/5
Great way to earn while shopping
Pretty cool 5/5
I'm sure all my shopping habits are tracked... but hey, free money, and I only shop online anymore anyway.
This site is awesome. Love getting paid to shop.
I do use Rakuten since it was ebates I just wish they would notify me when the two major stores go up in percentage wise cause they are usually only 1% lately I’ve seen 11% which would help cause I’m disabled and if you do go out can you use Rakuten in public or is it just over line other wise I do use cause money is money but the first question is the only reason I marked 4 stars or would of been 5
$40 scam 1/5
I signed up under the $40 special. I used the code and when I purchased an order I even got an email saying I’d earned the $40 bonus. They never gave it to me or the friend I signed up under. I attempted to contact customer support. They said they were looking into it and would get back to me. However today I got notice that my check was sent without that $40 so I guess they never got around to fixing the issue. The only reason I purchased through the app was for the $40 bonus I could have gotten the item through a different store cheaper but not as cheap as it was going ro be with my $40 rebate. So now I’m out on the cheaper price I could have paid with nothing to show for it. Will not use again just because of the poor customer service.
Amazing Way To Save! 5/5
I joined Rakuten years ago when it was known as Ebates and payment was always in the form of a check. I love how I can now have payments sent directly to my bank account or PayPal. I am not a huge shopper but still manage to get around $300 in savings every year. I have referred several family members and friends and they are always stunned at how much they can get back on a regular basis. One commented that they wished they had joined earlier! I find that the App makes it seamless to log in and save. On the rare occasion that a credit is not given I have had no problem communicating with Rakuten and the savings are added if the purchase qualified. An excellent program with excellent customer service.
Not worth all the time to chase down the rewards 1/5
By Real awesome
Like the title says! They don’t make it easy and I spend more time than it’s worth trying to track down what rewards I should have received
Needs work 3/5
Many times, I have had to go back to add purchases while in store or online. Even though I went through Rakuten, it does not always show up. Not dependable, but luckily you can go back and put in your purchase.
Sign up issue 1/5
By Ashley Mackall
I’ve been trying to sign up for days and it keeps saying there’s a problem and it won’t let me. I’ve deleted and reinstalled the app multiple times but it still won’t let me sign up. Very disappointed.
Easy to Use 5/5
I have been using Rakuten for 2 years now and it’s great to be able to receive cash back. I was using ibotta but I feel this is geared more towards the retail shops I love to shop at!
Quarterly payouts 👎🏽👎🏽 3/5
I used it when it was ebates. I stopped and couldn’t remember why...
I had $175 due to me by Nov 15. They sent $57. 😑 Use SWAGBUCKS. Much better, MUCH faster payout, very reliable, same percentages for cash back (sometimes more!).
Worth it!! 4/5
By Squill Tat
I have earned about $50 in a month. Still getting used to layout and using in store instead of online but worth the savings-especially combined with the cash back and rewards from my credit cards.
Super easy to use perfect gift shopping and life saving. Perfect way to shop to make some money back.
By Amanda & Yeg
I LOVE this app. I have been using for years. It is still unreal to get cash back just by clicking through the site!
IT IS A SCAM 1/5
I referred my mom and she spent $100 and we were both supposed to get $40 each. BUT WE DIDN’T. I emailed costumer service and they KEPT avoiding my question on why we didn’t get it. SCAM SCAM SCAM.
Try it, you’ll love it. 5/5
The best shopping discount app. Period. So easy to use. It didn’t waste my time like some others I could name. Many, many stores and restaurants and hotels. The triple rebate specials are awesome. I’ve gotten solid rebates on our Apple iPhones, Roomba floor vacuum, etc. Just click through Rakuten on your mobile and go shopping. Then drop the rebates into your favorite bank savings account every three months, and better yet take one more step and send that savings account deposit on to your favorite micro investment tool. Do you know how much money you can grow for free from money that otherwise just goes away when you don’t use Rakuten? Thank you Rakuten for some sizeable rewards!!