App Changed for the Worse 3/5
By Lady Aero
I’ve been using e-bates for several years now after being turned onto it by my mom and sister. I even convinced my boyfriend (now husband). We haven’t made any purchases in a while and just ordered vitamins from The Vitamin Shoppe. My husband has done this before with no problems. This time he was so frustrated trying to use the Rakuten app! I ended up doing it for him and saw why he was so frustrated. The app has changed considerably since we last used it. It used to have very straightforward menus and navigation. Now it’s difficult to find the store you want to shop at. There used to be buttons at the bottom of the screen; one to see shops in alphabetical order or by type, another that listed your favorite shops, etc. This is now gone and has been replaced with a jumble of information. When I finally got to The Vitamin Shoppe site, the app froze up at least four times as I was navigating to the items I wanted to purchase and put them in my cart. I had to close and reopen the app numerous times to make the purchase. Please go back to your straightforward, less busy, less lockup-prone app.
No cash back using mobile device? 2/5
Can someone explain this to me?
My computer isn’t working and I just want to use my mobile device, but no cash back with that for most of the stores I shop.
Would this be different if I were using a laptop?
Cash back goes missing 1/5
The cash I received goes missing all the time. I used to have over $50 in cash back and a couple of months later I only have $22z cash out while you can!
Great way to earn fillers while shopping online as I would do anyway. Just a real added bonus
Cash back 1/5
They always take back cash back bonus they
View my email messages? 1/5
why does it say view my email messages when i sign up? excuuuuse me?
Problems checking out 1/5
App works fine until I get to the checkout part. No matter how many tries, I couldn’t get through! Please help.
Scam scam scam 1/5
I joined made my $10 dlls welcome then after the purchases I received on account the next day the balance was on zero they gave the money and took away you can’t send money to your PayPal at all this is just a scam
Love big fat checks! 5/5
I buy the things I would have bought it anyway and get paid for doing it...love Rakuten!!!
No Amazon cash back anymore? 2/5
Why not get the cash back. 5/5
Garage app 1/5
Had this app for a while recently it happened twice I would refer someone they would put on the account that they would give 25$ then a month or two later (obviously they don’t give you the money till 5 months later) they would quietly take off the money contacted customer support they tell me you have to have the friend u referred contact is ridiculous there are better apps that give money honestly for what you claim to
By Jammin granny
I do not like this app cancel my account and I do not use it so cancel please and stop sending me emails I don’t shop online
Love this. Getting paid for buying what I was going to buy anyway. Love the add in on pc so you never forget to go through the app
Love the idea HATE the app 1/5
App barely loads 90% of the time. Crashes mid order. As soon as you go to make purchases it starts to lag for so long the transaction gets denied because of timing out.
I use to love this app every time go on it now it won’t do cash back for Walmart ,amazon or target if there is no cash back for the more popular stores then what’s the point in having it. Will be deleting soon
Dicen que es dan 10 dólares de bienvenida y luego te exigen que gastes 25 en tiendas. Estafadores. Engañan a la gente. Estas app deben ser eliminadas.
Amazon is stingy 2/5
By bs wow
At This time in our country when online businesses are booming like Amazon they are Not giving a cash back rebate! Shame on you Amazon!
Takes cash away 3rd time it has happened
Why has cash back stopped on this website?
Cash back works, but not this app 1/5
I’ve used ebates for years on my computer but this app is so glitchy. Made me reset my password three times, kept saying my password was wrong but then when I reset it again it said I couldn’t use old passwords 🤔I tried to enable cash back at restaurants and I can’t. There is no option for it so I give up! Real sketchy
Horrible customer service 1/5
Never download this app 🙄 I have $39 and when I tried to transfer it to my PayPal they close my account for NO reason!!!! I tried to contact the customer service and they are no help at all they told me I have some violations but when I ask what is my violation and THEY CANNOT ANSWER it...
I will never ever download this again
By Josey Leigh
Can be misleading 2/5
I booked a vacation through Expedia when it was 10% cash back. However you don’t get the cash back right away, you have to wait a couple weeks after your vacation to get it. That’s fine, but you get the cash back percentage on the day it goes through. So mine went from 10% when I booked it to 1.5% when it was processed. So just cause you book a $450 vacation when it’s a high percentage doesn’t mean you’ll get that percentage when it goes through.
Very difficult to use w/ voiceover 2/5
I am blind and use Voiceover on my Iphone to use my device. Rokuten is not fully accessible with voiceover. It is hard to find basic elements like the search button or my account. This app needs to be more accessible and streamlined. Many blind people rely on shopping online and would love to be able to earn cash back.
My purchases now show zero 1/5
I have been seen that my purchases now are showing zero and not getting my cash back. This app use to be better. Now out of no where is taking my cash and my purchases are missing. I’m not happy with this changes out of no where. I no longer recommend. Is harder now to get cash back and the company zero out your purchases to not pay you anything. Is not far after spending so much money and getting nothing back😒.
5 stars 5/5
I enjoying shopping and I really enjoy the cash back. Happy shopping!
What happened that I can’t use WalMart on mobile device? If it stays that way I. Done with rakuten
Where did all the deals go?! 1/5
By Nikki M Lewis
Opened the app and it said “now there’s even more deals!” Liessssss! There’s even less deals on the things I was using before... Even less of a reason to use the app. May as well delete it now.
No amazon 1/5
By wheres the cash back
You took off amazon for cash back for everyday stuff and gave us coupons to use like for jewelry!!!!????? Who needs jewelry right now?????When we need the extra cash back during these difficult times, you delete the biggest company off your app. I’m deleting it. What is your company giving out to much cash back right now!!!!!!!!?????
Donna D 5/5
I love this app !!!!!
So easy! 5/5
Just scan your receipt the app finds the items for you and adds your points! Already have gotten 3 Walmart gift cards. I scan those receipts also. Even if I haven’t purchased something from the list, I still get 25 points just for scanning my receipt
Lies about cash back 1/5
I did two successful referrals with the cash back pending for a couple of weeks and then they disappear! I was supposed to get at least $50 for this and nothing. I knew this app was too good to be true. Clicked on missing cash back, typed in emails used for referrals and it tells me there’s no history of those emails... really ?! Wow!! Don’t promote what you can’t come through with!
Worthless don’t bother 1/5
This app is terrible.
Failed to get rebate 1/5
By kandi Price
Shoes.com failed to deliver there 20% on a March 2 nd order. False advertisement.
Where is app
In the commercials you say you get cash back on most things you buy. The stuff I buy I very seldom do I get cash back. It seems to that if you electronics or maybe some Clothing I might get some cash back. I hardly ever get cash back for every day things I buy. Actually almost never🤨i’m not impressed and all. I keep trying, but no luck. I shop mostly Amazon. Hardly do I ever get cash back from them. I will probably will stop using your app on Amazon ☹️
What the hell 1/5
By Love 4 Ever!!
Bring back iTunes Store to buy movie!
HORRIBLE SERVICE 😡 1/5
I loved the app at first, especially during the holiday season. I referred so many people to the app. I was supposed to get $25 per referral, and the person I referred would get $10. I should have earned several $100 in referrals, but they took all the referral bonuses away from my account. The customer service is HORRIBLE. I had proof of my referrals, but they did not care. One of the friends I referred never got her $10 for downloading the app from my link, and I didn’t get the $25 (of course). She used them to purchase a cruise so she could get the cash back, they refuse to give it to her. This app is a joke!!! I hope they don’t do this to anyone else.
I used this app over other ones bc I thought I would come out better in the end. Instead, I missed rewards I would’ve actually gotten from other stores that actually do what they say.
I have told all my friends to stop using it, and then found out they none of them were getting their cash back & had already deleted the app.
Long-standing customer 1/5
This app Almost home useless for me starting to realize just recently, Rakuten collected a good amount of data of my purchases, and now they want me buy from the stores or services that I never gonna for that. Cash backs rates are extremely low and stores that I used to shop no longer on Rakuten’s list . Well You play that game , I will play my on game , not at all refer to anyone , try other ways to save money , time , space and battery life of Your device . Good luck everyone else.
Don’t use this not at all worth 1/5
I have done shopping many times but did not get any cash back and I referred to couple of my friends and they are using but did not receive any cash back. Not at all worth of using this app don’t trust.
This app doesn’t deliver 1/5
I was happy to hear that I could get back money on every day shopping.
Yet the” exclusions “ are all products I purchase!
It seems like the old illegal strategy of bait and switch. ie : you can get money back, but only on these items that are more expensive than the same one you usually buy.
The companies products’ sold gives Rakuten money so that we get a “ discount “ equal to less than the original price of allowed items to purchase. Win Win for that scam.
HAVE YOU READ THE EXCLUSIONS!? It’s the the entire store except for a few items most people never get!
And legitimate purchases take 3
Months to get? A paycheck takes 1 week, not 12 !
I miss shopular 2/5
I really miss shopular. That was literally my go to app before leaving the house to go shopping. The only perk to this app is cash back when you go online. I don’t like the set up and Shopular was more user friendly
Not trying 1/5
Thank you I will not get it now
Such a waste of time
Update messes up the mobile browser 1/5
It’s now a chore to shop through the app because the browser is very difficult to use. Also the coupons are expired.
Keep canceling my order 1/5
By Mrs. Hoekstra
I tried ordering 4x and each time my order was canceled. The last time the money came out of my account and I was happy thinking it went through and went to check my order hoping my Apple Watch would be here very soon and my order canceled AGAIN!
Scammers! I been trusting ur app that it really works but it don’t. It waste my time! Don’t trust this crazy app, it’s scamming us. BEWARE!
Missing cash back 1/5
I was shopping through Rakuten. I had over $27 in my account. I was on the Macy’s site but did not purchase. When I tried to use my points for Amazon they were gone. All I get are robotic response with forms that do not apply. It appears that there are no humans to handle problems not on their automated list. Lame.