Great app, love the service, but... 1/5
Latest update gives the app icon a rainbow, not everyone supports this lifestyle being pushed on them- so, I will not be updating until this theme disappears. Thank you.
Worst performance and navigation experience 1/5
By Reema Soni
I love the concept of the app, ability to shop at one place. However, there are some serious issues with the app
1) Performance of the app is really bad, sometimes I just give up as the images don’t load and I can’t view the product.
2) the worst user experience comes into play when you have been able to bear the pain of being add to your cart. However, you keep clicking on cart to take you to your cart and place the order, it simply dies from anything.
I believe this seriously hurts your business, as the sequence of steps to take me to buying just doesn’t work.
Great service 1/5
Don’t try to force your political viewpoints and bias on everyone. You have a great service and should not try alienate customers because they don’t have the same political views on you.
Losing me, FAST 2/5
By Mike Hackerts
All of a sudden i shld verify my Identity, and it goes into in an endless loop of stupidity. Wont verify its me and shows me signed in but doesnt show which email / acct im signed in as!! What app doesnt show u your logged in email / acct !!!
I try to shop and it spins endlessly ..
For years im using this, hundreds of thousands of dollars later it doesnt seem to care if I never use it again. Why so adamant about verifying my acct, i shop, u give reward, nobody is trying to steal my app info so they can shop for me
Cashback works. App is super glitchy
It’s not really worth it 4/5
By Lil Will 1000
Most of the time it’s ok. The items have gotten much better, but very few things my family uses. They love to omit an offer when actually giving you credit or tell you the receipt is too old (when the receipt is dated the same day it was scanned). I used it last week. Only got credit for 2 of 3 items, the largest one was what they didn’t give me. I’ve emailed, but crickets. Only a response that they setup a ticket. Glad Kroger has started a cash back program. No scanning receipts or barcodes. Much easier than this.
Lack of features 1/5
I came from the app Shopular, and in that app you could find all the deals a store you liked had. Whether those deals be online or in-store. On top of that it would tell you what stores you were near that had deals happening. AND you could even search malls and see what deals were happening at the stores in the mall!
I thought that after merging with Ebates and rebranding these features would exist! But they don’t.
Instead the only real thing about this app is that it gives you money back if you spend some, which reading other reviews about it is glitchy. Not to mention Shopular ALSO did this.
It has a map feature, but clicking on the banner of things that pop up on the map does absolutely nothing, so why even have a map in the first place.
The user interface is really clunky compared to Shopular, with too much of the focus being how much cash you get back instead of sales that are occurring at that store.
I’m so disappointed that they would effectively buy a great app and not use any of the features it had. It seems like they bought it only so they could be the only option, even when this option isn’t good.
Great app 5/5
Great service and cash back offers
It is good app to shop and I like it I will keep shopping with this Apple 5/5
By mohamed rago
This app hasn’t been working for me I can’t fully checkout without it freezing or the website saying there’s an error. I deleted the app and just used the website and that works, before I discovered this was a fix I missed out on so many cash back opportunities on my purchases due to the app not working correctly.
FALSE PROMISE 1/5
Cash back is true，but invite reward is fake.
Amazing App and Customer Service 5/5
Install this app if you want to save more than $100 a year with nominal shopping, the app along woth its chrome extension has become my go to cashback earning method!
Great way to make money and find deals
Needs improvement 4/5
By missy 7777
The app is very slow & delayed.
Estoy feliz con Rakuten 5/5
Gracias Rakuten por regresarnos dinero por nuestras compras! Me encanta usar la app porque me beneficia! 👍 la recomiendo!
Not impressed 1/5
By no justify
I signed up for this several months ago and have earned nothing. Most of the places I regularly shop are not listed.
What’s the point? I also don’t care the look of the icon. Can you give me any reason to keep this?
I have been using it for a long time. I reflected on myself and found no violations. Can I restore my account? I use your software for shopping, and I am very happy to see that the rewards are gradually increasing, and suddenly my account and rewards are cancelled, making me feel sad
By M - *^*
This App does NOT connect to the Grubhub App.
What The Freak??? 1/5
By KY Retired Teacher
Used to love the ease of using this app but now I get nothing but a blank page when trying to find IN-STORE deals or it says “Offline-Try Again” but it NEVER works. So I used to just get a list of ALL stores and used the “store icon” from the list to find IN-STORE deals...now there is NO list of ALL stores anywhere. I do like the rainbow icon, though.
Love love love Rakuten 5/5
I just wish a few more stores was on here but I appreciate you Rakuten thank you for being you 😍🥰
Loved it but too slow 3/5
Used this for a while now, usually fairly easy to order from, but recently trying to place orders is such a hassle between long loading times and freezing during placing an order on the app versus through the regular website browser.
I love getting a refund on the things I buy!!!
slooooowwwww as molasses 2/5
By Al Gore's Internet
I just started using Rakuten, and while it’s a little annoying in a browser on a computer, it’s worth it. But today through the app, I wanted to take advantage of 4% back even on top of NYX’s 30% off sale. Maybe other websites perform better with it, and it certainly wouldn’t be as bad if you were making a small purchase, but I bought a lot and everything took an obscene amount of time to load. With cosmetics, 3/4 of your time is spent clicking on and looking at various shades, and when it takes 15 seconds for each of those to load, the wasted time adds up very quickly. The app also froze on me three times, forcing me to (slowly) log back in to my NYX account each time. I would have given one star, but we all love free money, and I like the fact that unlike, say, Ibotta, there’s a minimum blanket percentage back at the quite wide variety of stores that participate. In summary, it seems like a good service, but try and do your shopping on an actual computer unless you’re a fan of watching paint dry or similar activities.
Couldn’t get app to open to access that I was there on 6/25/20
First class shipping not true! 1/5
By Unsatified Too
Placed my order 6-21 evening, I emailed them previously with Questions and was told it was OEM and would ship first class, 2 days to get notification with tracking , says from Seattle , as of today it is still sitting in Seattle somewhere, say to be delivered to Long Beach CA on Monday 6-29 by 8 pm, that is 8 days! 3rd class wouldn’t even take that long! It is laptop charging cable, don’t have a computer without it! Unacceptable customer service, this will be my last order from them!
Many cash back promises for online purchases through the app don’t show up.
SOOO slow 1/5
By flustered 27
Every time I access a store’s website to shop through the Rakuten extension, the speed of processing each window/screen/link is extremely slow and often just freezes. It’s horrible!
Always have to contact for cashback 2/5
Every time I make a big purchase I don’t receive cashback and have to go through a hassle to get it. Not cool.
Great app!!! 5/5
Great app. Easy to use.
Usually I don’t have a problem with getting paid but you certainly have to check sometimes. Some of the stores don’t respond quickly. But Rakuten always makes it right.
Great and easy way to make extra money.
Referral bonus money 4/5
Signed up and made a purchase using the link my cousin sent over..and was given the $10 they give you for doing so. A few weeks later I log on to make another purchase, and $10 is no longer there and part of my total rebate amount. Only the percentage back from said purchase. What happened??
Update: After communicating with someone with the company, the issue has since been fixed. It was handled very quickly and efficiently.
Shari’s Berries 1/5
Problems with ordering and then when I called the recipient, the Berries were not delivered! No current tracking number because that number is cancelled when order is delivered. Still no Berries for the birthday party!! Problem with calling customer service. He said it was being looked into so he couldn’t help me. Poor service and NO delivery of the order! What a disappointment Shari’s Berries is!!😡
Don’t even bother 1/5
Since you can’t redeem money until August all of my money just disappeared. I had $30 from purchases and they just disappeared and customer service won’t help me out. Don’t even bother with this app
save big money 5/5
By MM Lwe
I like shopping and online shopping. This app helps me to save big money when I opening it. Love Love Love
In-Store (Dining) 1/5
Make sure you check your account if you’re using the in-store dining that earns 5%. For far for every charge I’ve done that’s shown under the in-store dining, I never receive the cash back. I’ve checked and confirmed my cards are linked. Each time I need to reach out and provide the receipt and credit card charge.
App Color 1/5
This App logo really offends me. I rather have 1 solid color as it was. Please change it.
By Baby face 0923
I received my first check purchased a lot more stuff was expecting a check of 20 something dollars, and all of a sudden it disappeared. I have stopped using the app since. I send an email and still never received a response. This app is horrible.
Save your money a lots 5/5
By jin zhao
Easy and quickly to get the discount refund. The costumer service is great. I was used this app about 6 years , save my money . Thanks a lot !
Great deals/runs so slow 3/5
I always check this app before purchasing anything online, but it runs SOOO SLOW! If it wasn’t for that I’d give it 5 stars
The app freezes and glitches 1/5
By Miss B est1987
Finish line is working horribly. I don't know if it's not compatible but please fix it this is frustrating
I love this app
Love the app 5/5
Very easy to use!!
Won’t register purchases anymore 2/5
EDIT 2: Unfortunately, I must reduce stars again. Now it seems Rakuten won’t properly register if you made a purchase, even if you get the confirmation message.
I made a ~$400 purchase during their anniversary event, with a qualifying retailer, and Rakuten doesn’t even show this transaction was successful, even though I received the “success!” notification. I sent customer service two emails but get the same response - to wait 45 days for them to contact the retailer. Well, it’s been about 2 months now and I still haven’t received anything. That’s about $60 I’m owed.
I also have made multiple purchases after that, and none of them show up in my Rakuten account either. Such a shame. At least the pending cash back actually registered the purchase, unlike now. I think I’m going to quit after I get my next check in August. What’s the point of using this if it doesn’t work?
EDIT: I have received my cash back from all of my December purchases. It takes a bit but all of my purchases have finally been confirmed in time for the February check.
Sometimes the wait isn’t Rakuten’s fault, but the retailer. The store doesn’t want to give cash back, even though they’re supposed to. However, if you reach out to Rakuten’s support, they will add it after a while anyway. I appreciate that. Will continue to use.
I used to love Rakuten and have even referred a couple a people. However, I never get my cash back anymore - especially after this holiday season.
My purchases will show up as Cash Back Pending and every single time, after waiting almost a month, it will say they gave me $0. Sorry, what? You cannot say a store will give cash back and just...not give it. Then when I request help, I have to wait another 10 days for them to “verify” the purchase. What are you verifying? The purchase is showing right there! I didn’t get my December check because of this nonsense and have to wait until February now!
but the browser is garbage making it impossible to buys some things even with 200 mbps internet
Cash balance always changing 3/5
By Pug mom 6
The app takes some getting used too but my biggest complaint is that I feel like my cash back balance is always changing even though I haven’t returned anything. I reached out to CS and they were of no help.
Don’t like this update 4/5
I am not enjoying the new home page.
Also there seems to be an inability to search by typing in store name.
That is most inconvenient.
Previous version was much more friendly IMO.
My one-star review is rescinded!
Rakuten contacted me with instructions to uninstall, then reinstall the mobile app to get the search bar back.
Did the trick!
Much appreciated. Thank u!
Who does love cash back!!??!! 5/5
I go through Rakuten anytime I shop online. And they also partner with restaurants too. I love getting money back on things I plan on buying anyway
Legit & awesome app that pays ME 5/5
I love free money and this app = free money. There are no catches or gimmicks. You can keep all your data and shopping info private if you want and you still get paid. I recommend this app to everyone.
No way to track your orders and spendings