By Gina from PA
Best app ever. It actually bothers me when I refer friends and they don’t join because they think it’s a gimmick. It’s not. Been a member for years and my lifetime cash back is $967. For doing nothing but clicking on Ebates/Rakuten before I shopped. It truly is free money. I guess they make their money from advertisements? All I know is if you haven’t joined yet then you’re missing out!
Rakuten autofill is garbage 1/5
Autofill does not work with ios saved passwords. Complete garbage to grab our data.
Works some times 2/5
I have been using this app for a while now. It seems since they changed their name I have to request for the money to be returned to me constantly. I spend more time coping and pasting proof for them to give the money back. It seems that you miss more money then it’s work to do the work for them. Honestly I think I will just let the merchant I am shopping with receive all the money instead of giving this company a cut.
By Sable 1229
I have had no problems with this app.
Good until now-Missing Cash Back 4/5
Update: Contacted by customer service after a few days, and credit was manually added by agent. Thanks for resolving!
Have used the app for a few years without much issue. Now my largest purchase ever is not crediting my cash back...over $100 rebate. It shows in my history as a tracked purchase, but no credit to my account. I have emailed for help and have only received the auto generated response.
Poor customer service 1/5
I purchased a TV through a store on the Rakuten app for $1000. The app advertised that this store was giving 20% cash back (only exclusions were gift cards and gift certificates). Rakuten refused to give me the $200 that they owe me because they state that I ordered my TV through a different site. I ordered directly through the Rakuten app. The best that they could offer me was $100 back (half of what they owe me) and I could only receive that after I placed another order through the Rakuten app. Now I am stuck with shipping back a very large TV. I would not suggest using Rakuten.
Needs to be more user friendly 2/5
More user friendly for people not familiar with the internet. We attempted to use a 25% off coupon using a promo code the site wouldn’t honor it even after several attempts.
Disappointed. People are not getting their $25 referral money. Also I did not get my $10. Cash back from ordering when I signed up.
By Queen of Sales!!
Yes, its REAL!!! You earn cash just for doing the shopping you would do regardless!!! Best app out there for $$$$ back!!!!
Love & Hate 3/5
Love the concept but Ebates was better.
The Rakuten app freezes on my phone 99.9% of the time I’m trying to make a purchase. EXTREMELY FRUSTRATING!!!!! 🙄
Won’t keep the Password 1/5
By Neg Nicknames taken.
Simply will not remember the email and password combination. After repeated attempts to reset gave up and will continue using retail me not.
Where’s your CX? 1/5
Where is your customer service? I’ve emailed twice through the app for help and no response. It’s been over a week. Seems like this is a serious issue for Rakuten..
SCAM SCAM SCAM!!!!!!!!!!!!!! 1/5
STAY AWAY!!!!!!!!!!!!!! They don’t give you cash back- AND THEY DONT GIVE YOU YOUR BONUS FOR REFERRING!!!!!! They also don’t respond to emails, nor do they have a decent avenue for communication. Goodluck getting your money! Garbage app. You’re supposed to get $25 for referring someone and after they spend they also get $10 (or it’s the other way around). ME -AND THE PERSON WHO REFERRED ME- DID NOT RECEIVE ANYTHING. EVEN AFTER SPENDING A LOT THROUGH THE APP. Don’t give these shitshows any money! They earn every time you spend through their system, and they encourage you to do so under the pretense that you’ll be getting a generous bonus, WHICH YOU DON’T, so the real clown in here will end up being you. Report this garbage if you can, they should be sued for false advertisement. Such a waste of space
Rakuten has destroyed Ebates 2/5
UI is terrible, experience is terrible. Why can’t I see my cash back status anymore on the main screen in the app? Not as many cash back stores ... Not at all happy with the switch from Ebates.
Literally free money 5/5
The mobile app is terrible to shop through, both on an iPhone 11 Pro and an Android (Pixel 3XL and Samsung S10) and is very sluggish, but the Chrome extension is AMAZING. I’ve made $200+ back by clicking just ONE button.
Not useful enough to make cash back 2/5
Have yet to make cash back that would matter using amazon prime
Great App 5/5
Saved 15% on electronics purchases on Cyber Monday. Now it links with restaurants! Great app!
This app is so amazing, Unlimited cash back after every purchase!!
Not pleased 1/5
I have tried 2-3 times in the last 2 weeks to shop businesses listed. One of them kept saying “making it easier” on the Rakuten site - this happened for 3 days - decided to try the store site - worked perfectly - so no “cash back”. The next time I tried (another business), I made my purchase through the Rakuten app site, it said 3% - I received nothing. I had no problem at all before the change - Ebates to Rakuten. Now it’s just not worth the hassle.
Not as advertised, rate changes after purchase. 2/5
The percent back I am making purchases on keeps dropping and I am losing money I should be getting back.
Freezes all the time 2/5
Every time I try to use the app it freezes and I have to restart it. If I try to use the mobile site instead, it makes me use the app. Very frustrating when trying to use with my phone.
I’m not sure if there is a “Bug” that needs exterminated or if there is so much traffic on the app that it is slowing down the process but I can’t seem to get anything ordered. I have been trying to shop a few stores and give up because the app will freeze up. I’m very disappointed as I was looking forward to exploring and saving money with this app.
Double Check Prices With and Without App 2/5
I just tried to use Rakuten through Booking.com because there was a 2% rebate, but the room price using Rakuten was over $20 more than when I priced the same rooms through just the Booking.com website itself. It was better to just get the room for $20 cheaper than hope I get the $2 back I would have earned. Might be a good app, but I would double check prices to ensure it’s not just more expensive through the app to justify the cash back.
Huge disappointment lots of missing get cash back 1/5
Tons of missing cash back especially the big ones . They have no problems giving you the small cash back which is cents $1 or $2 what a joke. I keep requesting my missing cash back, but no answer! Ebates were good . Rakuten terrible!!!
Amazon glitches 2/5
I’ve been using ebates for awhile now. I’ve referred lots of people to them. It used to be a wonderful and flawless app and who doesn’t like cash back? But now every single time I place an order with amazon it doesn’t generate into my ebates. I make sure to go through the app and activate the shopping trip and the trips are reflected but the purchases don’t come through. Multiple times I’ve had to go through the whole missing cash back thing. Since amazon is primarily where I shop online this app is really no longer of use to me. Sad that it’s not working anymore.
They'll cheat you if they can 2/5
Make sure you watch your refunds. If you buy during an event where it is clearly marked that you will receive 10%, for example, you don’t always get that amount. Sometimes you receive a few cents on the dollar. Whenever you reach out to them and show screenshots of your order and raise a stink, they always fix the problem and apologize. But if you don’t complain about it, they laughed all the way to the bank.
Love it 5/5
I didn’t know this app before but it is already saving money to me. The only thing is I don’t how the referral works
Don’t trust them 1/5
App is ok,Rakuten is a big scam.They are unreliable and incompetent.Third time with what I thought was basic issues,never got solved.I think they take the store money and don’t give the customer sometimes.
Meh keep your change. 2/5
App works fine but waste of time in my opinion. Instead of just opening the amazon app and shopping I have to open Rakuten, select amazon and have it ask if I want to open in safari. I prefer the app experience to safari and having to zoom in and out on the tablet or phone but I put up with it and figured I’d run through some holiday shopping. In the end I got 56 cents after about 2k worth of Xmas shopping. No thanks. Obviously too many items fall into categories that are 0 percent.
I’ve only got like 100gb of free space left on my iPhone - can’t spare any for this though 🤣
I love this app definitely a big help
By Ralph Loraine
It’s so nice to have cash back whenever you shop. Either online or in-store and I’m loving it.
Doesn’t always work 1/5
My friend has had good outcomes with this app but I have done two shopping on the rakuten app well over $100 and I have got nothing and they emailed me and said I got the $10 welcome bonus but nothing is showing up either. So I’m not convinced this is not a scam. Till I actually see something.
Waiting for resolution 1/5
Update: I received an automatic response asking me to email them with my issue. I did. Several days ago. And your staff is ignoring my email. One response that I confirmed hey didn’t follow through with. Why don’t you try to resolve the actual issue instead of sending me a dead end?
Once the issue of avoiding to provide bonus referral is fixed I will rate better. It’s true you earn cash back on your purchases so for that it’s a good app. Can’t say the same about their referral/bonus process.
Every time I make a purchase it seems like I always have to ask you to find my cash back instead of it showing up in my account and then you take me through so much to get my money. Now I have made 2 different purchase with WALMART I’m going to wait to see if they show up if not I’m going to have to ask you to find my refund. To me it was much easier with Ebates
Best app 5/5
By saidi oun
Best app for cashback out there 5 star
Can’t get cash back for stores I mostly shop in 4/5
I like using this app, except, most stores I shop in ... I can’t link my card like Walmart .
IT IS A SCAM. they hacked my daughters debit card for 1,100 dollars it’s not a trust app DO NOT USE
One of the most difficult websites to navigate 1/5
I love the super points here but I have never been so frustrated in ordering online.
This app is the worst within multiple sites Lancôme and Macy’s for example it would not allow me to check out. Super frustrating I deleted it.
Buyer beware-always!!!! 1/5
Have used Rakuten for a few years with no problems, until I referred to a friend who tried to use a coupon code for Kate spade. It wouldn’t work and Kate spade said it expired two days before date listed on Rakuten. Lost out on a referral and big time savings. Don’t trust Rakuten, check actual store website for correct coupon codes!!!!
Moira K 5/5
I discovered that I had not received a check from 9 months ago. I contacted customer service and they quickly replied that the check had not been cashed and they would issue a new check. They also found that one of my checks from 2017 had not been cashed and they would issue a new check for this one also. I was not even aware of this! Excellent customer service!!
Would Never Use Again 1/5
My experience with this company has been more work than pay. They didn’t pay my referrals there $ mine had to be brought to their attention, my shopping trips were not being paid. Then after spending a couple days back & forth with CS was more wasted time. They wanted me to send them anything I thought was missing which would of meant me spending time & making a list of what I bought.
I didn’t do it! A waste of my time they couldn’t pay me enough to do their job.
OMG too many emails! 1/5
I get numerous emails everyday from this website. It’s absurd. Please make it stop!!!
This app is amazing!!!!!!
Great App —WHEN IT WORKS 🥺 1/5
I’ve been shopping frequently (at various stores) over the past month and virtually every time, when it comes time to check out and make my purchase, the app freezes up completely and then kicks me out! It’s ridiculous! It’s not just during Black Friday or Cyber Monday, it’s any time! Any time of day too! I want to use this App, I want to make these purchases, some at new stores, but I should not have to make multiple attempts over several days to do so!!!! At some point, I’m just going to cut my losses and say good riddance to Rakuten. When I do, I’ll share my annoyance with all my family and friends.
In the meantime, I’m hoping someone in the IT Department reads this sooner rather than later, and fixes this very serious issue. I’m sure I’m not the only customer who is experiencing this problem.
Not as happy as I used to be 2/5
When I first started to use the app as Ebates it was good, but as I started to use it more it switched to Rekuden and the shopping has gotten bad. The apps sometimes freeze and I’ve been missing Rewards. Waist of time if the cash back isn’t going to be there. Looking for a new App