Terrible app 1/5
When one of your order doesn’t get tracked by Rakuten, the process is a hassle just to get cash back and I’ve provided all the information
Why is the app logo rainbow colored now? 4/5
Is this a political agenda being pursued with the rainbow colored app logo?
Forced political ideology 1/5
Can’t stand the rainbow icon. I don’t appreciate being forced into your LGBTQ agenda. Deleted app.
Forcing you to have rainbow icon, what 1/5
I reached out to them why they using the app to promote rainbow group only, and they said go away. We don’t need you in other words. I asked why they spreading the hate through the app, not making everyone equal, and they replied. We don’t care about you. This is how they treat their clients. Sad. App should be designed for everyone .
Can’t sign in 1/5
I get an error “OOPS_CONNECTION_ERROR” whenever I try to login. So until it’s fixed the app is useless.
EdIt: Icon changed which is very unattractive.
You were good until you changed color....
Please bring back previous format 2/5
By RSS first time user
This new update is so complicated as you can’t simplify a search with a search engine. Instead it has tiles of specific topics to choose from but you can’t customize your search to shortcut the process. I want to find a particular store and I can’t even do that.
Don’t change the icon 1/5
By Mi Choice
I don’t want a rainbow icon. Change it or delete my account.
Great app 5/5
Please keep your rainbow color as your all design
Bring back the search 1/5
What’s the point of having a search icon if you don’t have the functionality? Terrible user experience to have ditched the ability to search. Nobody wants to scroll for a category and the scroll some more through all the options. Shame on Engineering, Management, and QA for thinking that was a good idea!
WHAT??? I didn’t even update 1/5
By The Goldrush Gang
Scrolling thru the app, I can’t search for specific stores. Not a fan of the rainbow logo of the app. I don’t discriminate but I prefer to choose if, when and what I support or endorse. Don’t like being forced to support ur agenda. I am a fan of receiving cash back so I will only shop from store website with the link from here out. I also will not be referring anyone henceforth
Current update doesn’t have search bar function 1/5
I really regret running this update & wish I could give it no stars. No search bar, really!? Sure, you can search through category, but you can’t even skip through the list alphabetically. And the list doesn’t load easily—it’s going to take me FOREVER to get to the store that I’m search for that starts with “Z”. You guys need to go back & fix this ASAP!!
New update has removed the ability to search 1/5
By Calvin's heroes
I’m so frustrated- when I click search I expect to be able to type a business and search- but all it will allow me to do now is scroll through endless lists of categories and stores... I don’t usually go on Rakuten to browse for cash back deals... I go on to search for a specific business that I am shopping with to see if they have cash back... now I have no idea how to find anything :(
Rainbow Thief 1/5
By winner winner yatzee
No thanks to the rainbow LGBTQ endorsement. Deleting
I got $11.32 cash back from this app I am so happy!!!
Search gone, no easy navigation at all 1/5
Used to use the search bar all the time...now it’s gone and I have to go through multiple more steps just to find a store. The redesign of the categories is cluttered and again adds more steps to find stuff. I want to search for a product and see where it is sold and the details...like this app used to have. I wish I didn’t update it because the old version was much better.
Imposition through App icon appearance painted in colors 1/5
Will be deleting. No need to change to rainbow for LGBTs. I feel discriminated and offended by this.
Really? A flippin rainbow!?!? This should be a personal choice!
So why the rainbow on the app. No need for you to put your views on my phone
Never used it 1/5
By Lazy Herper
Logo change made that a never will use it.
App & Store Websites Freezing 2/5
I am a huge Ebates/Rakuten fan and have told family & friends about the website and app for years; However, the changes and updates, that have taken place over the past months have stopped my usage of the app almost completely. The changes that occurred months ago, that changed the flow and setup of the stores on the app, made finding information on stores with information on stores offering “in store cash back” hard to locate. In the past, this was an option I chose quite frequently, now it’s difficult to even find where that information is located. However, it is the more recent app “up-dates” that have stopped my app usage. Regardless of my WiFi strength and/or cell phone signal, every-times I’ve tried to complete a shopping transaction, the stores’ website either freezes, refuses to load or stops completely. After months of shopping ‘trips’ that have failed to completely and ended only in a great deal of frustration and where I’ve ended up making our ages elsewhere,I figure it’s not worth my time and effort to use Rakuten’s services anymore. Such a disappointment!
Cash back + pride logo app icon! 😍🌈 5/5
As if I couldn’t love Rakuten more! This app icon is everything!! 🥰 can’t wait to refer even more people!
Love Rakuten! 5/5
I love this app and this company! It’s amazing to earn money on stuff I’d be buying anyways. And pro-tip: there are exclusive offers in the app like Lyft and GrubHub!!! I’ve already earned almost $200 this year.
Also, love the Pride logo y’all! It’s awesome to see companies support inclusion and equality. Keep being awesome Rak!
By A. Chadwick
Thanks for letting me know it’s time to delete your app.
Garbage logo 1/5
Deleting this ASAP!
Somethings wrong with your app icon... 1/5
Seriously? A rainbow for that LGBT crap? Wow...
Total scam. Use other apps! 1/5
They promote that they give cash back. They don’t. They promoted cashback for referring people. I referred a ton of people and haven’t received anything. Referred friends and family haven’t received either. Great scheme to attract more emails. Customer service doesn’t reply.
The app has been okay so far. 4/5
By a real country fan
The app runs fine and does exactly what it says. Wife gets more out of it than I do as I do not buy much modern style things. No problem most apps like this don’t work for me much anyway because of my taste and style, suppose I’m too old fashion.
I am getting offend by the amount of rainbow icons that have been made by this app and other apps over the years. I don’t get the see any apps going with patriotic colors, pretty sad! We shouldn’t have to change the color of icons to rainbows to make others happy.
I know people who won’t download an app like this till the icon returns to normal. And if I didn’t already have it I would not download. I’m actually thinking about removing it till it’s back to normal.
Liked more neutral icon 1/5
By Select User
Unless we are going to see a moon, cross, star, justice, and other causes and beliefs advertised each month, holiday, and event, this app will be deleted. Plain purple was just fine. People can support each other much better on a relational bases not with an app logo.
Great logo and app 5/5
It helps weed out the bigots in all of these reviews. Great app with a bunch of cash back. Not sure what the deal is with slowness as it’s speedy for me.
If you’re on the fence about trying the app, give it a go. You really have nothing to lose.
I do not support pride, stop with the politicizing. Deleting the app
Love the app and the pride logo 😍 5/5
This app is great. 6 out of 5 starts
Stop virtue signaling! 1/5
Really with the logo change. Support what you want to support but virtue signaling has no place in business. It was fun but I’m out!
Logo change 1/5
I liked the purple logo
Shopping not politics 1/5
No thank you. Deleting it now.
Beware ..they are thieves 1/5
Everything will work great and the app will keep showing you the cash back you earn but when the time will come for them to pay or transfer that cash back to your account they will make some random execuse and will say your account is terminated ..do not fall for this trap ..
Advertising for Pride Celebration 1/5
By asdfqwer. eeeds
Why send this out to your group? Quick mixing your personal agenda. Just stick to what you’d do.
Virtue Signaling-Really? 1/5
If there was a no star rating, that would be picked. So trite and predictable. Enough already with the virtue signaling on the rainbow background. Doesn’t make you edgy, just a lemming following the pack. And the majority of people, who are not LGB whatever, are done with the virtue signaling. No, didn’t update with the gaudy common rainbow background.
App Icon 1/5
Get this trash app icon change out of here
Love the Pride Month app logo 🏳️🌈 5/5
By Grant Thomas
I love using Rakuten and I keep racking up the cash back. You guys rock!
App freezes all of the time or doesn’t allow store content to load.
Deleted and reinstalled the app hoping for a fix. This did nothing.
Nothing is wrong with my WiFi.
Rakuten vs eBates 1/5
By Slotomania rookie
When it was eBates there were more and better offerings of cash back. Since it moved over to Rakuten, the same companies no longer offer cash back or how lowered the percentage rate. I’ve had to follow up more on missing cash back rewards. Went downhill fast.
No communication 1/5
I made a purchase on amazon through this app and never got any indication it happened, or what to expect for cash back, or anything. Just a bunch of request for more of my private information. No thanks. Won't be using it again!
Freezing really an issue! 2/5
Same issues with freezing as other users. Really disappointing.
Barely any cash back stores available 1/5
Ever since the COVID-19 started ebates stopped offering money back on a lot of sites. Guess it because too many people were buying online. It’s pretty much worthless now unless you shop at no name stores.
Can't track orders 3/5
There's no way track the orders after the checkout.