More Work Required 1/5
Credit card entry needs to be programmed for efficiency. Need Apple Pay available. Need as soon as possible available as option. AND, I created an order and changed the location to the store nearest me, the app then asked me if I wanted to keep my order, when I selected yes it kept the former location, which I did not notice until after trying to pick up the order!!
Can’t create an account 1/5
If I try to create an account it says my phone number is already in use and to login. If I try to login it says my password is incorrect. If I hit reset password I never get an email to rest it. Been through this a million times and the worst part is there is no place in the app to contact them for help.
Password reset broken 1/5
Have reset my password 3 times with no success.
Their login is not accepting my new password. If there's a delay between changing a password and the system to propagate the new password, they should state this.
Punchh.com is the site the password reset link in my email sends me to for a password reset.
Rewards in app don’t work 3/5
By Amanda e 67
Very difficult to get rewards to apply to your order. Not user friendly at all.
Bad URL 1/5
By Anon E. Maus
Have yet to be able to place an order via the app. Always says Bad URL.
Modify orders 1/5
It has the option to modify orders but when I tried to use it to choose a different restaurant to pick up from, it didn’t send my order to the restaurant.
Can’t log in 1/5
Reset my password and the app still won’t take it.
Much Better 5/5
The latest update is great and what it should have been from the beginning. Ordering and customizing is much better.
Love the app! 5/5
I had no trouble at all using the app. It even gave me a coupon and showed me future rewards. Nice touch.
Worthless app 1/5
Want to see a menu on the website? Nope. Want to see a menu in the app because you can’t get to it on the website? Nope. Sign up for account? App stuck in a loop asking for favorite restaurant & birthday.
It keeps telling me to reset my password even after I reset.
Admittedly a great app 5/5
I had to admit it
Redeeming rewards thru app still doesn’t work 2/5
By Anonymous 22223333
For several months tried to order thru RR app or on website. Still can not redeem rewards even when following directions word for word. Emailing RR support multiple times was useless. Only received copy of directions found in FAQS on RR website. Please fix it.
Payment does not go through! 1/5
Useless! I cannot add a credit card due to script errors. Once expiration date, CVV, and postal code is entered, there is no button to proceed. I have iPhone 11
Great user friendly app 5/5
This is an easy to use app. I love that it gives the option to ask for extra fries!
Never works. 1/5
This app never works for me. Either I get to the checkout point and it just keeps loading forever and never moves onto the next page or it won’t let me pick up at the desired time. However I can go to the website and order no problem. Not sure what the issue is but this app has been entirely useless for me.
Great app experience!!!
Unusable 🙁 1/5
Downloaded this app and spent a few minutes setting up profile to get free promo as advertised in store. However I got to a screen requiring selection of favorite location and birth month. When I select those, the screen goes away for a second but then comes right back to the same screen wanting that information. Every time. Could not get past that screen. Terrible experience.
I love Red Robin and always have. I go there for my birthday every other year and I decided this year to get the app to sign up and receive a free burger. It is saying I am too young to get the birthday burger. Even though in the description of the app it says that you get a free birthday burger and the recommended age for the app is 4.
Order to go 5/5
Quick and easy, however some of still prefer to pay cash…Js. RB is also working to make things better and reward worthy.
One of the best food apps I’ve come across 5/5
By Brandon 3722
Food app options are on point. Quick, and very organic app.
Terrible app 1/5
App used to work well. Now it repeatedly says to reset PW yet when one tries, no reset link ever arrives to email (not even in junk folder). Many other dining choices in my community to waste any further time on a restaurant that publishes a buggy, non-functional app
Very good food
Easy to use. 5/5
By bday burger
Very easy to navigate. Very well designed. Flawless.
App is crap 1/5
Always have to reset password and when I do it still doesn’t work!
By Nebraska Football
The staff is awesome
Mobile order 5/5
By New Redbos app
Today’s experience was much better than last!! Greeted with a smile. Engaging conversation. Personable.
App doesn’t let me log in and yet I can log in on a website. Not ready for prime time.
Just Ok. 3/5
All the regular things you need for a food app seem to be here.
Nothing particular stunning, nothing particularly easy or hard.
No “modern” payment methods like apple pay, paypal, etc.
Gets the job done.
By Aloha Dia
Come and get it!
Won't let me use my free birthday burger 1/5
On the plus side, you're supposed to get a free burger for your birthday. On the minus side, after you tell the app you're ordering your free birthday burger, the app doesn't subtract the cost of the burger...
Last Update Killed Log In 1/5
By TL Brown
Usually a great app but slast weeks update killed the ability to log in. Keeps asking for me to change my password since I apparently “forgot” it… not true! And none of the new password attempts work either.
Fast and efficient 5/5
Ordered in the app and my order was hot and ready at pick up time. The staff was very polite and friendly.
Easy to use 5/5
Super satisfied with the app. I find it easier to navigate than the mobile site. I also enjoy the option to reorder past orders for quick ordering.
Password Email Not Valid 1/5
Literally reset password twice and the app won’t recognize the info at the login…
Can’t pay 2/5
The app was fine until I went to pay. When I had to enter zip code information for my card, the next button to press was under the keypad that I couldn’t make go away. I had to start the order over using the web site.
Trouble accessing my app 1/5
I like red Robin but I’m not happy with the app. I’ve been trying to access it and change the password so many times and it consistently tells me it does not follow the guidelines. So not too happy with the app
My phone number works in the restaurant but I cannot access my app
Password not accepted 1/5
I can log onto the website using my email and password but the app says my password is not recognized
Nicer Interface But We’re in 2022 2/5
Apple Pay is far more convenient and secure form of payment. I never have to worry about account maintenance – updating account numbers or using a different credit card, expiration dates, CVV, etc. – because all that is done within the Wallet app.
Slick interface but useless for pick-up orders since I will not save a credit card for purchases using an iOS app. We came through a period of making everyone germophobes and we’re still using physical cards and cash to transact payments. Have merchants not learned anything? This app is writhe seamless nor convenient for this day and age.
Problem with logging in 4/5
By Lynx Forger
I love Red Robin, but this app is being bogus right now. Me and my wife have run into the same problem over and over: when we select our fav location and select our day of birth, literally one second after submitting, it pulls it up again and says it is required. WHAT’S GOING ON?? I want food!!!
Can’t use app 1/5
I try to login to app and it lets me enter my email and password, but it then wants me to enter a favorite location and birthday. I do and then it clears the form and won’t let me use the app. I’ve tried deleting and downloading again, but it does the same thing. It works online but I can’t get the app to work. 😕
Don’t believe the new advert: free app with download 1/5
Got the advertisement of free app with download. Although I had steadily steered away from Red Robin due to other burger joints opening nearby the new sales pitch brought me back.
Downloaded the app and……..nothing. Even worse, had bought 9 entrees prior and wouldn’t even recognize when I bought another (I wanted to buy two, nine free here).
Red Robin got 2 burgers with no free appetizer out of me but it may be my last. Getting tired of their shady deals and marketing. Have buyer beware as, they may get you in but, orders afterward are going to be fraught with debate.
Great app 5/5
Great app experience and much better than web based ordering that I think was 3rd party from before. Love ability to change condiments and add sauces on the side. Also like that you feature and highlight the new limited time products. Great job!
Feel like I got suckered by the app 1/5
Got an email saying I would get a free appetizer for downloading the app. Got to the restaurant and the app won’t open and the old app won’t open. Spent way too long trying to get it to work. Told the manager and got nothing but a polite go away. I can call the corporate number if I want. Don’t download this garbage. And don’t trust Red Robin.
Disappointing so far 2/5
I have been ordering food from Red Robin online with no problem for over a year. Yesterday I decided to download the app and use it to order our meal. When it came to the checking out, I tapped the checkout button and it just spun for ten minutes. I took a risk and and used the back arrow and tried again and still didn’t go through. I finally called the store to see if my order still may have gone through. It hadn’t, so I put in my order over the phone. So much time wasted on something that didn’t work. Wonder if it will work next time?
We loved the food and staff was amazing!
Good app! 5/5
We love Red Robin.
Requires profile which is broken 1/5
As the title says. After opening the app and logging in, it requires that you create a profile. When saving the profile it closes for half a second and re-opens empty as if it hasn’t saved anything. Been stuck in this loop for 10 minutes, no way to use the app. I tried deleting the app and reinstalling it with no success
Pathetic app 1/5
I’m not sure what vile spirit possessed RedRobin, but their app and site are truly irritating. When you phone saves your password, it saves it under punchh something. It makes ME want to PUNCH something. How obtuse can a vendor be? You want me to buy from you? Start out by avoiding irritating the ever-loving fork out of me!