I’m legit brand new to this app, and just WOW! SO much to do and it’s pretty amazing! Ordering, tix, unlimited, MovieBill, etc… well done!!
App says I need to update 1/5
Re-installed the app and it says I need to update when I have the latest version of the app installed.
Assigned Seating will change without notice 1/5
By Jesse M Lynn
When I ordered tickets through the app two times already the assigned seats I choose is changed without my knowledge. I come with my family (a party of 3). It seams like someone at the theater reassigns our seats manually to accommodate more people since the 3rd person is seating in a love seat. Now the 3rd person is forced to sit in a far end seat by himself because all three of our seats were reassigned to the far end of the theater.
Doesn’t recognize me 2/5
I regularly have to delete and reinstall the app because it stops recognizing my account. Once I get it back, I can then log in again. Very frustrating.
Movie app 4/5
By tennesee boy
I love regal app
Because and go to any movie and see
Fast and furious 10 next year in 2023 with
John cena from mark blaiss and biggest movie fan
Update app, but there is no update 3/5
By Man east
The app has been working great for years, but now it’s stuck in a loop, need to update app, but there is no update, yes I have restarted my phone
App fixed! 5/5
App is working well now. Thank you!
Love booking movie nights! 5/5
By JefFM radio
Love to be able to redeem points and book my tickets in advance! Rewards club is cool with all the perks.
Upgrade not available 1/5
Can’t use app… errror message that say it needs to be upgraded, takes you to the app page and says open, then you get stuck in loop, tried deleting and reinstalling and get same issue
Be careful! 3/5
App works great. Canceling a subscription is unnecessarily difficult.
Unlimited Pass? Unlimited surcharges… 1/5
1.) Good luck getting the “pass” for $18 per month. $25 is the norm. 2.) The app learns your pattern and starts charging you extra: I used to always see the first showing of the day. The app now wants to charge me $4 surcharge for the first movie of the day!! At 11am it’s + $4; at 11:40am it’s free. And both showings have no more than 3-4 people in the entire theatre… 3.) If you want to see the same movie twice in a week, no freebie the second time… 4.) Anything not considered a “Matinee”: surcharge… 5.) IMAX? Surcharge… 6.) Discounted tickets on Tuesdays through the app? Nope. The app and Unlimited Pass combine to squeeze more $ from you, not save additional $. 7.) Oh, and the “Convenience Fee” charge for getting a free ticket online…
Full of bugs and apparently unsupported 1/5
By Captain Tal, Angel
The latest update keeps asking me for the latest update. I have done everything including removing the app from my iTunes platform, my iCloud, my iphone my phone history, and reinstalled, and the same thing happens again I installed the first time, and it immediately asked for an update which doesn’t work. Endless loop getting nowhere. Previously it would never allow you to delete all credit card information and made it cumbersome every time you wanted to order a ticket that you had to make sure it was ordering from the current credit card and not the old credit card. I’ve given up trying to preorder seats as nobody at the theater has any ideas how to fix these issue. Poor support …
Can’t book a seat next to my family in app…. 1/5
Everyone in my family has Regal Unlimited. We have loved having it up until today when the app wouldn’t allow us to book a seat together. Instead a message saying, ‘please allow 2 seats in between guests’ popped up. We attempted to use the “sit next to me” feature, to no avail. We honor the rules by purchasing seats and sticking to our seat numbers, but this makes it impossible.
We want to watch movies as a family. Régals app prevents us from doing so. Fix this now
The app is defective 1/5
My wife and I both pay for the regal unlimited club and even when I send the “Sit By Me” link. It won’t allow her to buy the seat next to mine. Ridiculous. Fix it Regal!
Doesn’t play well with VPN 1/5
App continually says “update required” when using VPN and won’t load. It’s nonsense. Will be canceling my Regal subscription just out of spite.
it makes it easier on me to find good movies
Constant Issues with Unlimited 1/5
By Jeff Wynkoop
Every other time I open the app it forgets that I have an unlimited subscription.
App is broken 1/5
Well this app is currently broken on iPhone 12. I have deleted and re downloaded and it does the same thing. Says it need an update in order to work but it is up to date. Figure it the **** out regal.
Please make status bar visible in app 4/5
I think the app is pretty good but one huge problem for me is that when I’m in the app the status bar, which shows the current time, disappears.
I’m not sure what the reasoning is for this. Please make the status bar visible while in your app. It would allow us to see the current time when deciding which showing of a movie to attend without having to exit out of the app.
This could be a 5 star app in my opinion if this simple and easy change to the UI was added.
Clunky and Missing Feaures 2/5
Clunky design that is at times painful to use. AMC has a much better App.
Also no support for Apple Wallet? It’s annoying to have to dive into the app every time to show my ticket. Just put it in wallet like AMC and Fandango.
App Won’t Open 3/5
Whenever I try to open the app it says update required to continue, but when I go to the App Store to update there isn’t an update available.
NEEDS UPDATE!! 1/5
This app has been CRYING for an update for over a week. Trying to access it after the new Apple update renders this useless.
App used to work now it doesn’t 1/5
Wanted to see a movie today so I opened the app and it said it needed an update. Clicked on the update link and it took me to Regal App Store page with only the open button available. Clicked on open and it took me right back to the Regal App prompting me for the update. It just goes around in circles never updating. I deleted the app and reinstalled it and still it asks for an update. I rebooted my phone and that didn’t work either. I gave the ticket seller my name and email associated with my Regal Unlimited account and that didn’t work. I don’t know what else to do. I hope whatever is wrong with the app gets fixed soon. Otherwise I will have to see movies elsewhere. I can’t even access the Regal website. If it gets fixed I’ll update my review.
Can’t get the update 2/5
Well not let me update keeps asking me to update will not work for me can I get on my account
App not working 1/5
Everytime I try and use the app it says needs update but when I click it, it doesn’t get me a update option….
I brought the 3 month movie pass over the summer and it has continued to charge my card every month even after I sent several emails to cancel my account. I have now paid close to $100 for a service I do not use because the customer service is terrible and they make canceling nearly impossible. Do not put your card information into this app and it will not even let you delete a card!
Not working 2/5
By Lil Hussey
I have been trying to use the app for two days and it says that the system is not working.
Stopped working completely 1/5
I got this app and bought an unlimited subscription immediately. It worked for the first 24 hours, then when I went to see a movie the day after purchase, the app started telling me it needed an update, I scoured the App Store, trying to find the option to update it but it was fully up to date. I deleted and reinstalled it about three times and it still wont work, and now I can’t see the movies I’m paying 25 bucks a month for :/
Can’t use the app 1/5
By Former Galaxy user
I’m not sure what happened during the last update but ever since then the app has literally been unusable. It constantly says the app needs to update but there’s no update available. I deleted it and reinstalled it again and it worked for about 2 weeks but now it’s back with the foolishness. RIDICULOUS
It’s a good app, but I wish there was a section where you could put movies your interested in that are coming out soon, then get notified when they are released!
Mmmm pobcorn 5/5
By Joe Derp
It is yummy my neice was saying so
App never works.. Says to update… Tried so many times still don’t work…
Best app ever a must have !!!!
Needs work!!!! 😡 2/5
This app is seriously not couples friendly - we each have the unlimited pass but cannot separately book seats next to each other at the aisle! Numerous times my wife and I try to get seats next to each other and cannot due to “spacing”. If you are sent a get a seat next to me link, you should be allowed to do so. This is something that seriously needs to be fixed. I was generous in giving this app two stars. FIX THIS ISSUE!!!!
App Glitches / Does Not Work 1/5
The App does not work 100% when I attempt to pick a movie, it tries to charge me regular price. After multiple attempts, I was finally able to book my movie. The app does not have my record of movies that I’ve watched and therefore there is no rewards that can accumulate. This app needs a major fix, there’s a bug going around. Hopefully the fix this asap or else it defeats the whole purpose of getting this unlimited movies subscription.
Can’t Use App 1/5
I love my Regal Unlimited subscription! I cannot use the Regal app on my iPhone because 2 months after the last update, it’s not available on the App Store!
Crappy app 1/5
This app is terrible. How do you search for movies? There’s nowhere to search. Just a simple search button or anything would be nice. Very frustrating. Also, that stupid “zoom” thing at the bottom of theaters when selecting seats BLOCKS THE SEATS! This app is pure trash so I guess I’ll just use the website instead. Harkins and Cinemark blow this crap app out of the water
Terrible app 1/5
Constantly crashing (I have iPhone 13) constantly signing me out of the app, the password constantly needs to be reset because it’s harder then any password for a theater should need to be
easy to use and points add up fast 5/5
By Katniss 000011
i honestly preferred regal over any other theater before downloading the app but the app’s quality puts regal over the top for me
Worthless App 1/5
The Regal app asks you to download a more recent version but then does not let you download it. Worthless.
A 4.8 rating on this app proves ratings are now purchasable 2/5
There is no way this pathetic app has anywhere near five stars! Every time I open it after some length of time it daftly forgets my data; has a faulty sign-in process; fails to recognize my Unlimited pass membership. This is one of the worst apps I’m forced to use. Yes, forced. You see? You cannot have any of the unlimited pass benefits without using this stupid crappy app.
Movies are fun 5/5
Was easy sign up and have many opportunities to enjoy movies at a fair price to include benefits.
Constantly says “Update now” 1/5
And will not update. Just throws you back to App Store and only allows “Open”. Won’t even let you “Report an Issue”
worst app ever 1/5
By Aj lovee
yall cant keep your app up anymore, looking for some movies and then i see that i have to update when theres no update.
Regal Cinemas is separating friends and family 1/5
My husband and I are trying to sit next to each other but when we go to pick our seats, we cannot due to supposed seat restrictions. First off, our area is not under quarantine and hasn't been for a long time. Secondly, we are family, so what is there is to gain by separating us? Third, we have the regal subscription and we already added ourselves under Friends and Family. What is the point of this if it doesn't even work? Why are we paying for this subscription if the features don't even work? Finally, we have been choosing or seats together for months now with no issue and somehow after Covid is gone from our area, the seats are an issue now?
App not functioning- I get an “update required” notice but no indication of an available update at the App Store. Is this related yo the reported bankruptcy?
Absolutely Abysmal 1/5
Me & a family member have been fighting / inconvenienced by this unpredictable and inconsistent App for months. She is an avid moviegoer, so we dance this ritual of suffering for it. Wish Regal would invest coding a GOOD App.
App doesn’t work 9/8/2022 1/5
By Experienced Flyer
Keeps saying update new version and I am on the latest version. Even deleted it and reinstalled. Same issue.