Picking seats 3/5
By marvinvb
The screen where you pick your seats should be set up with the screen at the bottom of the phone instead of the top. Bought the wrong seats twice now.
Thank you 5/5
By babygirlJan
Thank u much for helping switching my time came in handy n my son loved every moment of it thank u
No option to cancel service!!! 1/5
By mukesh_nani
Title says it all
Worst app. 2/5
By milittlemomma
Never opens, can’t submit feedback. What’s the point of having an app that never opens.
Just one problem 4/5
By @2qs$
I love this app but there is one problem when you get to the food menu it’s really limited it only shows one item also it doesn’t mention any of the deals that you see in the food counter
The app is constantly broken 1/5
By ShawnOC79
I’ve been a Regal Unlimited subscriber since last year, and I love the program. Unfortunately, you have to use this app, and the app is TRASH. It logs you out of your account very frequently (multiple times a week). What’s worse, the app is so buggy that it won’t let you log back in! Just when you’re trying to book your ticket, it tells you “Unable to process your request at this time.” It takes many, many, MANY repeated tries to get logged back in and buy your ticket.
In fact, there have been occasions where my wife and I were unable to go to the movies because the app wouldn’t work. And it’s been like this since last year - no bug fixes, nothing.
Convenience Fee?? 1/5
By Joshuaonthefly
Isnt the whole point of buying tickets online to save having to wait in line and making the movie experience more enjoyable? So instead you want to charge me a $3.10 convenience fee for buying tickets thru the app. No thanks.
No unlimited? 2/5
By Lilmomof3
I downloaded the app to purchase the unlimited pass and it does not allow it. Frustrating.
I gave two stars bc I saw that concessions can be purchased ahead of time (if the app actually supports this 🫠).
Father’s Day Movie. 5/5
By datjesusdude
Easy to buy tickets!
Too many fees 2/5
By Timbo907
Please write your own software Regal and get rid of the inconvenient “convenience fee”. I’m saving you money by booking online instead of you having to pay an employee. Why am I paying for your convenience?
Additional fees are everywhere with the Unlimited membership. It’s not any more “Unlimited” than paying normally for as many movies as I want to see. Way too many restrictions for me to assess whether it’s worth it or not.
Do better. Be better.
Easy breezy 5/5
By JaimieLauice
Great app. Fix issues quickly. Super simple and keeps my tickets all in one place.
Love this app 5/5
By ChewyBuggaboo
I been with regal since 2017, I go to the movies usually twice a week. This is the best way to go to the movies and get the best seats in the house. Go get your unlimited movie app started today. You will thank me later.
Warning - 2 week cancellation notice 2/5
By CharityHeart
If you cancel, make sure you do it 2 weeks BEFORE your next billing date because they will not issue refunds on this.
app crashes and some updates 3/5
By dbaquero80
so thankfully I have my older device with ios 15 allowing me to access the app. however the app keeps crashing in the upcoming version, forcing me to access my regal account via the website on that device, but then it just fails with many access errors. website also doesn’t recognize my unlimited pass so that was annoying, which is why I am thankful for this backup device.
as for updating payment methods, please allow to just tap the existing payment method to update the expiration date and cvc instead of having to create a new card with the same number and added expiration, hope to figure out which is which before deleting what I hope was the correct expired card. so yeah, please update account and payment detail settings UI/UX and the crash issue for the upcoming release. thanks
I love movies! 5/5
By PlainOutsider
Good way to save monies
System is unavailable 1/5
By Anonymous70077
It’s been like this for over 30 mins now. I’m tired off creating an account. Booking as a guest is best.
Movie Theater 5/5
By MRamos♋️
I enjoyed going 2 the movies at the UA in sheepshead bay. We saw Jurassic Park. Seats were comfortable, tickets prices were decent & the food was good and not too expensive. Thank you… we’ll b back👍
How is this theater in business? 1/5
By Ricky Reviewer
Worst app, worst refund policies, they can’t figure out digital tickets. I try redeem my rewards ticket and it won’t let me. Keep getting an error. If I wait to get to the theater there won’t be any seats. I am done with Regal. NO CUSTOMER SERVICE. You send an email and they get back to you in a few days. No phone, no chat. Nothing. AMC for me.
No Food or Redeeming 1/5
By DominickBattiato
You can’t order food nor can you actually redeem a free ticket with your point buy purchasing a ticket a head of time. This app is 5 years behind AMC.
Constantly logs me out and won’t let me logon back in. 1/5
By Lhyne198!
Title says it all. Every couple days the app will log me out and when I try to log back on I always get a prompt saying that “we can’t process your login at this time, pleas try again”
Seriously this is ridiculous at this point better off going to a diff cinema, at least their app doesn’t do this to me.
Terrible App 1/5
By Dee123455678
How in the world are we expected to use this app if it doesn’t work! I’ve been trying to add my Regal Crown Club credits from my receipt for 2 days. Nothing happens. Do better, Regal.
Wonderful theater 5/5
By jayflowers1980
The staff is very friendly and helpful, very clean theaters and restroom, I definitely recommend.
A great app 5/5
By bjowens05318
Love using this app
❤️ 5/5
By Shi Shi ❤️
Love this app . Great discounts and free items
Review of Regal App 5/5
By Uchihaelite94
Great App, easy to use 👍🏽
Selling my email without consent 1/5
By William Yin
So I signed up for regal crown club. Then, I immediately started receiving many spam emails daily. I know this because every spam is addressed to the specific name I had set up for the regal account.
Does not work 1/5
By MyThoughtsofThis
I have tried to use this app but it doesn’t work. Keeps giving errors and doesn’t allow you to log in. Tried to access the Developer’s website or even report a problem but it doesn’t allow me to do that either. If I could attach screenshots, I would.
They keep moving the goal post 1/5
By TeganS
Rewards are fine, but they keep moving the goal post. Every time I get to diamond status amount of visits, they keep adding more visits before I can reach diamond status. First, it was two, then four, now TEN!!!
Super shady subscription model 2/5
By TheGum
Beware that not only does the Unlimited plan lock you in for 3 months without really telling you, and they make it hard to cancel, but even if you follow the chart and select the correct plan for you theater, you can still end up paying $4 surcharges per ticket. I guess it’s not really a scam, but it is a good reason to support other theaters.
My experience 5/5
By shdbxurh
Love the app and how easy it is to use it,
App constantly crashes 1/5
By 9836178036
The app constantly crashes when buying a ticket. It’s terrible.
Very nice app 5/5
By Anyopalyo
App seems well made and you get rewards to spend when going to the theater. The unlimited pass is not bad since for the price if you go at least once a month to the theater.
Best movie theater 5/5
By BrittanySwells
I got to admit it is easy and fast and yo have everything at your fingertips
really clean and nice staff 5/5
By bam420nyc
I use the regal forest hills cinema as it’s very close to home it is always very clean and the staff are friendly and know their stuff , all in all a great theatre
Confusing 2/5
By Suzzienan
When I signed up to then purchase a ticket a password was assigned to me which I opted for. Now it’s gone and I can’t access anything.
Why does this APP constantly log you out?? 3/5
By never-sleeping-with-alexandria
This APP works great and easy to use except that it constantly logs us out.
Our local theater has terrible T-mobile cell service in the area and it’s takes minutes to re-login at the theater and sometimes we need to walk into the parking lot to get a Signal.
I don’t have any other APPs that constantly log me out.
New User 5/5
By Papa Jeff61
So far so good
NO TICKETS 1/5
By CJ de SoFlo
Just bought SIX TICKETS AND NO EMAIL OR NOTHING WHAT THE F
Regal App is Decent 4/5
By Walter22903
Nice to pull up movie schedules on my phone and make reservations. Wish the app would allow me to pay with a regal gift ticket but it won’t. Gift tickets have to be redeemed in person and not even at the theater kiosk. Very hard to find an employee sometimes.
Easy to Navigate 5/5
By Candy google
First time on the app. So easy to navigate. Love the points system. Will be using this app for all my movie ticket purchases!
Best Deal For The Money 5/5
By ygbw
The Regal app works except for trying to get the unlimited subscription. You have to uninstall and reload it to subscribe. It is easy to find theaters, access rewards and find current and upcoming movies. If you watch just two movies a month, the subscription pays for itself. You even get birthday rewards! If they could fix the app so you can manage your subscriptions from your account page, it would be perfect.
Awesome 5/5
By Pacmanvan
Just wanted to say that is a great place for good entertainment to enjoy a great movie at you own convenience. In my line of work ( In home care). I have many of my clients that kept there regal cards for point and love the matinee times cause it works good in their own timing of the day. Love the way they have the movie on the walls, cause that’s something that other theaters not doing so know that Clint’s dig that. Me my self appreciate those point programs as well cause it’s like a bonus for every time I go watch a movie. My money seems to get recycled into tickets or snack lol just love it. Keep up the great work.
NICE APP 5/5
By HUCKALBY
I HAVE NOT BEN TO A MOVIE THEATER IN YEARS. 2 DAYS AGO I WENT TO THE MALL. I HAVE NOT BEN TO A MALL IN A LONG TIME. I SHOP ONLINE AND STAY HOME WITH MY AMAZON MUSIC & MY 65” INCH LG WEB OS NANOCELL TV. I SAW THE THEATER AND SAID TO MY FRIEND MAYBE WE SHOULD GO TO A MOVIE SOMETIMES. WHEN I GOT HOME I PUT IN THE REGAL APP IN MY IPHONE. I GOT A 1000 POINTS. I SAW A NEW SANDRA BULLOCK MOVIE ON THE APP. SO I MAY GO TO THE THEATRE NEXT MONTH HERE AND SEE IT. JUNE 1’ST 2022. I CALL MY HOME THEATRE “VET THEATRE”! I AM A DISABLED VETERAN. I THINK REGAL SHOULD GIVE VETERANS DISCOUNTS? I NOTICE IT’S KINDA EXPENSIVE TO GO TO THE THEATER. SO LIKE A BIRTHDAY OR A HOLIDAY OCCASIONS I WILL GO. MY FRIENDS BIRTHDAY IS NEXT MONTH SO WHY NOT GO SEE THE NEW SANDRA BULLOCK MOVIE. I LIKE HER. SHE IS SORTA FUNNY. RE; MIKE H. EL CAJON, CA 92021
Great app, but pretty in-accessible 3/5
By Mitchell the blind kid
This is a great app, however, there is a lot of parts that are not voiceover accessible, For example, when ordering tickets, the app won't let me order more then one ticket at a time, I had to go to the website to do it because that part of the app is not accessible, Also, the part where you order snacks through the app is not very accessible and a lot of the buttons are not labled with voiceover!
Unlimited Pass? Unlimited surcharges… 1/5
By bobbylax227
1.) Good luck getting the “pass” for $18 per month. $25 is the norm. 2.) The app learns your pattern and starts charging you extra: I used to always see the first showing of the day. The app now wants to charge me $4 surcharge for the first movie of the day!! At 11am it’s + $4; at 11:40am it’s free. And both showings have no more than 3-4 people in the entire theatre… 3.) If you want to see the same movie twice in a week, no freebie the second time… 4.) Anything not considered a “Matinee”: surcharge… 5.) IMAX? Surcharge… 6.) Discounted tickets on Tuesdays through the app? Nope. The app and Unlimited Pass combine to squeeze more $ from you, not save additional $. 7.) Oh, and the “Convenience Fee” charge for getting a free ticket online…
No concessions anymore 😩 2/5
By Binksterr
I used to be able to buy concessions from the app and skip the line but the option suddenly disappeared! I tried deleting and reinstalling but nothing helped. I contacted customer service and all they said was ‘it should be working’ 🤷🏽♀️🤷🏽♀️🤷🏽♀️
otherwise the app works fine for most everything else. It would be nice to be able to pick another time if the time you chose didn’t have good seats. The app makes you restart from the beginning - picking the movie, adding tix, choosing the time - instead of just being able to switch times
Membership is impossible 1/5
By zeeeeeeeerrrrrooo
This app is complicated , I have been on it for a hour trying to buy membership !
GREAT MOVIE APP 5/5
By 124becausewehappy
Everything is easy to find and if you have trouble the solution is right there to be solved!! Love this app when buying movie tickets for the family
HAS A LOT OF ISSUES 1/5
By julietfaye
Almost every time we use this app and select seats and go to pay it always says error and the seats we select are gone, even though they aren’t. If you wait about 15 minutes later they become available. This is an inconvenience.
