Regal 5/5
By Pinkyalexa
Love this app!
Poor ap 2/5
By greenue
This ap is difficult to figure out and use. It does not operate well with unlimited program. Regal does not provIde any good support.
World’s WORST Customer Service 1/5
By Sugarman 0731
We subscribed to their Membership, and they double billed us in January 2022. Called their Toll Free Number and it says “Sorry, we cannot answer your call . . . .” Went to their website and sent three emails requesting double billing refund, and they never responded to those email requests. Went to website and clicked on “Add/Delete Credit Card — but it only allows you to Add a card; cannot Delete a Credit Card. Sent a different email today telling them to CANCEL our membership. No response. Called American Express and asked them to disallow any future auto-billing from Regal Cinemas.
They make not easy to join, but IMPOSSIBLE to quit their service. I fully expect a nasty legal letter demanding future payments.
These people have no respect or regard for their customers.
Error Every Time 5/5
By puskiao
It wont even let me log in, please fix thank you
I love the movie pass😁 5/5
By Urban Critic
I love how I could just go anytime any day but unlimited movies and just a couple more dollars more if you wanna upgrade to IMAX and screen x 👍🏽🤩🤩🤩🤩🤩
Regal 5/5
By Dog Lover Of Three
Easy to use.
So hard to cancel 1/5
By jtanner16
If you have any subscription to this app, it is nearly impossible to cancel it. I have tried through emails and phone calls and using the app (which the app won’t let you cancel from it). They have been charging me for the last 6 months and I have not been able to use it.
Unlimited 5/5
By TheOnlyRobbi
Wonderful deal through Regal to watch movies often.
Cannot buy tickets 1/5
By gh 89
Idk why this program went bad it used to work great last few times I tried to use it I can’t process my payment. It says something went wrong. I removed the app several times thinking this would fix it it did not and of course the kids that work at the theater are clueless . It’s a shame it used to be a great app very disappointed they obviously have not removed all the bugs as it claims
Just works 3/5
By TJ05!woo
App could be more smoother. It also keeps logging me out every few days. Many times password doesnt work and i cant log in and cannot book tickets, even though same password works for web.
Does not work with readmission tickets 1/5
By gaxunil
Error 4. What a pain.
Don't sign up for regal unlimited 1/5
By Coolb102
It will lock you in to a long term commitment without explicitly saying and there's no clear way of cancelling the membership!
I've emailed multiple times to try to cancel my auto-renewal membership and haven't had any luck. This is starting to seem like more of a scam than anything
Good memberships bad app 1/5
By Corpocracy2014
Me and my spouse bought the unlimited memberships and absolutely love them… when we can actually use it that is. The app logs us out at least 2-3 times a week and takes hours before allowing us to log back in. The theaters say they have absolutely NO access to help and corporate hangs up on you. And we’re charged for our memberships as if we actually got to use them… fix your app
No connection 1/5
By HerBatsy
Data working on both wifi and cellular but constantly getting no connection
No Customer Support 3/5
By bcrsteve
While this app usual works, transaction history is unavailable a lot, trying to get to customer support through this app is impossible. First I tried to use the app after 85,000 points were removed but was met with administrator login required to continue. Then I tried calling the 800 number I had that worked last summer but now after pushing 2 to indicate you’re not an employee I get the recording that customer service isn’t accepting calls. Finally when I worked my way through the website and send a message, there’s no email acknowledging receipt. It’s been a week.
Y 5/5
By hqhagfish uwgs
Nice
Clunky 3/5
By Jeffen43
It’s difficult to cancel your Unlimited subscription as it’s not available in the app. Some of the navigation in the app is confusing, at least when it pertains to Unlimited and credits.
If you don’t have Unlimited, it’s actually a pretty good app to buy tickets and select seats.
This app is not working !!!!!!!!! 1/5
By B51Kbron
I bought five tickets to see a function in the cinema they only charged me $110.25 but the tickets do not appear in this application or something no emails nothing 😡😡
VERY USEFUL 5/5
By JerryTyson
WHEN YOU LIVE 30+ MILES AWAY, BEING ABLE TO GET TICKETS BEFORE THEY SELL OUT AT THE DOOR IS GREAT.
Doesn’t load the movie times anymore 2/5
By RobHx
I loved this app but it stopped loading the movie times a while back. Maybe during the recent update. Hope this is fixed soon. If it works - loads the times- it’s definitely 5 stars! Otherwise have to go to be site to check times and that’s why it’s 2 star now. Sorry
Requires uninstalling over and over again 1/5
By stupidfatcat007
It logs me out periodically and when you try to login it just straight up fails until I reinstall the app.
Love the app! 5/5
By MeghanSteward
This app not only provides convenience but it also provides security and ease with handling the tickets. We no longer have to worry about leaving out tickets behind or losing them. The point system is wonderful too and I will be recommending the app to all my friends!
Great app 5/5
By darethwatts
This is a good app, it gives you an easy way to get tickets as well as a way to save points for free stuff such as more tickets!
Great app 5/5
By tlk622
Very informative easy to use as well.
Not user friendly 2/5
By Ellen265356
So many reviews saying user friendly makes me feel dumb, but I can’t even get the Tuesday deal to even show up. No matter what I do despite being a member of their club. I don’t know. I just wouldn’t recommend this to anyone until there’s some kind of fix or a better design.
nice 5/5
By wonstuch
great !!
Easy and friendly to navigate the app 5/5
By amn2727
Best way to purchase tickets is through the app. Been using the apps for a few years and I must say I’ve never had an issue.
Let’s hope it continues this way.
Phenomenal Super Nice Staff 5/5
By College kid 2900
Absolutely Love that I get my first month free and I just signed up for the premium to watch movies whenever and wherever a regal theater is love this!
Great in concept appalling in execution 1/5
By neilthesculptor
I love the Regal Club concept but this app is so sucky. I can’t believe they’ve based a business on it. It crashes ALL the time. They really need to fix this
Cannot log in ever 1/5
By Sun-moon-star-nebula
Update made it harder to get tickets.
Cannot ever log in with my password or new password (tried to see if it that was the issue)
Cannot check out with my credit card
Takes forever to load
Poor App 2/5
By Concert goers
I am always having issues booking a ticket on this app, most of the time I can’t book tickets ahead and as per maximum tickets allowed and as of the time of this writing, my recent purchase tickets were gone, you’ll got the impression that you didn’t purchase at all but of course you did! A lot of glitches and not totally user friendly!
Excellent 4/5
By SheloEl
The only flaw is that it kicks me out and i have to delete and download the app again just to be able to sign in.
Regal App 4/5
By movie lover review
I really enjoy using the Regal app it’s quick and convenient the only bad thing I’ve ever had happen is needing to switch my movie time because I was late there’s no way to get a refund on the app and then when you go into the movie theater they have issues with issuing a refund if you’ve booked for another theatre. But I love using it. I also have the subscription for like $20 a month, this is the best thing the movie theatre has came out with. If you don’t have it I suggest you get it
Worst app ever 2/5
By phoebebenson
I’ve been going to regal cinemas my whole life. I love the theater and always will. I recently became a regal unlimited member and while I do love the services being a member gives me, the app gives me the biggest headaches ever. You can rarely change your account effectively, sometimes it’ll miss movies that are playing and you’ll have to get your tickets online. It’s like this app was made in 1990 and was never updated. The quality of the app alone makes me wanna cancel my subscription and change movie theaters. It is also impossible to get a hold of costumer service if I need to update my account (since you can rarely do it through the app since it’s awful). You have to submit a request form and patiently wait days to hear back, and they might not even successfully answer your question. I love the theater especially regal but god it’s the worst service I’ve ever experienced. Update your app regal!
Crown Club 2/5
By Theresa Nicole
I have a lot of feedback on this app. This review is just for the Crown Club. I like to redeem my points for movie tickets. Not being able to see my purchase history or point expiry dates makes this difficult. I have emailed customer service and their response has been “points expire 12 months after they are earned”. Not helpful
Stole my Gift Card Balance 1/5
By AW1955
I recently purchased tickets using a balance of a gift card and there was an error message when using Apple Pay to pay the balance after the gift card used. I had to add a different payment type and when I went back to order the tickets the Gift card balance was gone. I sent an email to support immediately and have not received a response in 4 days.
Stealing Gift card balances is not a good business practice!
Poor design 1/5
By EBoy
My first problem was that the screen that allows you to enter credits from receipts at Regal Theater only includes numerals when receipts have an alphabetic character embedded in them -effectively preventing you from claiming credit. Trying to report on that design flaw I found the Feedback function does not allow you to actually send the email that you peck out on your phone. So either these guys are terrible designers or they don’t really want to serve the customers.
Thank You Regal! 5/5
By ballo0n23
I love going to the movies to watch whatever I am interested in. This app helps me know what is out and what is coming soon. I like when I can schedule tickets in advance so I know what I am doing that day. It makes my life easier and always is enjoyable at the end. I also want to thank all of the staff that work at Regal Cinemas for helping me with everything. You all are awesome, keep it up!!!
Please fix Apple Wallet issue 1/5
By JordanSembower
All we want to do is put the tickets in Apple Wallet. Your app fails each and every time. Please fix this broken aspect of your app.
Regal app 5/5
By OmgitsTata
Cool super nice
Fees 3/5
By servantofthespear
The app itself is fine, it works. But why do they charge ‘convenience fees’ for something that’s just as much a convenience for them as it is for me? Buying my tickets in the app means I’m not tying up their ticket sales staff at the box office. And it’s per ticket so it quickly racks up to the cost of an extra person or more! I don’t see how tacking on that extra fee is justified and in all honesty because of that I only buy tickets through the app for the occasional premiere I think might sell out.
Useless app Fails to update account 1/5
By appmiky
Never shows ticket purchases until after the showing. Have to restart to see points updates. Saved gift cards disappear if you get a new phone and reinstall the app. They have also removed the ability to apply free ticket reward to online purchases. So app is only good for seeing seat availability which you can do on website and other apps.
Great 5/5
By Jeremiah22oo
Love this app amd the rewards that come with it .Give us more free popcorn guys 🤣
Lol junk 1/5
By Alain-Christian
Paid for a ticket on the website. Downloaded the app. No record of my ticket. What’s even the point of having this installed? What a waste.
Overpriced Fees 1/5
By julianna bui
I hate how there’s not an option to change seats. Instead I have to refund and purchase them again and I’m being forced to pay the conscience fees again. It’s annoying.
Stored in one place!! 5/5
By slewis18
Love this app! I am able to find my movie tickets when I arrive at the theatre… I can track my points and upgrade concessions … so much all in one place! No more searching in my email in box!
Have to use precise location 3/5
By John 84626
Come on, it’s 2021. A theater app has no business using precise location permission.
Loaded Gift Card 1/5
By omibonomi
The app doesn’t let you use your uploaded saved gift card to purchase tickets at the theater or to use at the concession stand.
Regal App Review 5/5
By J-Mazz Reviews
Regal is awesome, especially for a big movie guy myself as you can see times for movies, purchases tickets, etc.
