Biometric thumbprint removed 2/5
I updated my phone to the latest iOS, and discovered that now the app wont even give me the option to use my fingerprint, nor will it let me add it on the list of apps that can use my fingerprint. Also, I started getting texts from Regions when I did not sign up for them.
DO NOT BANK WITH REGIONS 1/5
Dear Regions, I have been a loyal customer with you guys for over 4 years, and for something like this to happen to me and I get not 1 notification or alert it is truly disappointing. Someone literally stole money out of my account using my debit card over and over with credit and you guys don’t see it as fishy? I have not used my physical card in months, I have been using Apple pay and when I do I barely use it. I even recently received a now card as a way to save money. If your fraud department was doing its job when it came to investigating you would have seen this. I am a hard worker I work 2 jobs I never have time to go out rarely. When I noticed the fraudulent charges I began to do what the fraud department could not and began investigating the stores and the places and realized that these fraudulent charges ranged from Tampa all the way down to Miami. I CANNOT BE 2 PLACES AT ONCE I HAVE YET TO MASTER TELEPORTATION OR CLONING. I have been in Tampa this whole time and I have proof by providing my work schedule and camera footage from my job if you would like as well because I did not make these fraudulent purchases that Regions is accusing me of making these by denying my claim. I would like my claim expedited ,I am behind on so many bills due to your sloppy investigation. I am more than dissatisfied with your services regions and I do not have to think twice on whether or not I will continue to bank with you guys. Thank you for the years but Regions has proven non reliable when it comes to my money. I feel unprotected and as if I am not a priority, definitely not a good look when it comes to who I want protecting my money.
Not Working 1/5
By budget guy 123
Similar complaint as others. App freezes, says update is needed, there is no update, repeat the cycle. Even tried deleting and reinstalling. Other institution bank apps working fine on my phone. Disappointing. Can't make mobile deposits or simply log in for that matter.
Awful app 1/5
Mobile deposit never works
Touch ID disappeared 1/5
I used the I’d all the time and it randomly quit doing it. I have to type my password every time now. This app is lame
Please fix the bugs 1/5
The app hasn't worked on my iPhone in a month. It just keeps loading and never finishes logging in. I've tried everything. I'm on a iPhone 5 w/ current software.
By Get it tight and rite
I’ve downloaded and deleted this app twice hoping it would upgrade to the new version....I’ve talked to a representative at Regions and was told that they have been having problems with the app for the IPhone and the rep told me to keep checking deleting and download the app again with hopes that it will eventually work but for now just go to google and get online that way...😳😳😡😡
Could Not Log-In 1/5
There were times when I couldn’t log into my account on the app. It didn’t recognize my password, and I know my password is correct. I had to completing delete the app, because there IS NO USE FOR AN APP IF YOU CANT ACCESS ITS INFORMATION! This is a very costly mistake that need to be taken seriously.
Again not working at all!! 1/5
By Weekly Tom Tom
I updated this app recently and now it won’t work at all!! Test test test before you people put this app update out there!!! Sloppy!!!
New review - they updated app and works better, but I only have used it a few time. Good that they updated.
New review again...Not working at all!!!
Worst app ever for the worst bank ever 1/5
By MAC Laptop123
The mobile deposit feature never works. Customer service is horrible.
Works well, but log-in “bugs” need to be fixed. 3/5
The app works relatively well once you have opened your account, however there are often a lot of problems that occur while trying to log-in - issues with biometrics and multiple messages popping up that say the device has no wi-if or connectivity despite having a strong internet connection. Overall, the log-in process seems very “buggy” and should be looked at by Regions’ developers.
Can’t mobile deposit and ever since last update can’t get into my account 1/5
I owe a 1.02$ and my account has been inactive or something and it keeps saying my account is not eligible for remote deposits even though I’ve done 10 or more a month but can’t deposit any funds to cover the dollar use to be a good bank now it’s getting worse than bank plus
A same fix 3/5
By Lakecia Shaniece
Can you guys make it where there is a step by step transaction with the time of each transaction.
My fingertouch login is no longer working on my iPhone. ???
I try logging in aN it doesn’t let me it just keeps loading have to delete the app an redownload it
Fixed your mobile deposit feature. 2/5
Every time I’ve tried to make a mobile deposit the app would claim that my perfectly good picture isn’t good enough for it. I’ve done it on many of the new phones and it does the same thing. Fix the mobile deposit feature on the app please.
Never works!! 1/5
So over this app!!!! It’s supposed to be convenient but it’s more of a headache! Always crashing, takes forever when it does work to load. Most of the time it won’t even let me completely login it freezes then crashes! Such a waste of time!
Need fix 3/5
By Upt bucwild
It want let me log in Thur the app it say not able to process at this time but I can go on the internet and log in using the same username and password
It’s not letting me transfer 2/5
I don’t know what update came in for me to not transfer my savings back to my checkings. Please fix this. Also update the whole app, it needs a remodel.
Worst App 1/5
I am totally agree with KissingRegion review. Same thing happening to me too. I am not even able to push login button. My phone is connected with WiFi though error is keep popping saying phone is not connected with internet. Fingerprint login option never worked.
Not being updated like other financial sites! 2/5
I love my bank and my peeps down there at my local branch in 30701 . Mr Dave and others but Come on technical people let’s get this mobile app up to date with other banks my balance doesn’t correctly show and I have text notifications! Please correct this problem been like it for over two years!
Where are the updates? 1/5
Being a customer of both Wells Fargo and Regions I begin to question why I even bother with your service. The app feels so outdated and in months has not let me log in. Get with the times, invest in your app because money is something you do have.
The worst bank app ever. I have never come across an app where I have to update my phone to latest iOS so I can log in to check my account. This is the worst update and reason they gave me when I called customer care.
Worthless app 1/5
Hasn't let me log in in months despite updating, deleting, reloading. You name it, I've tried it. Fifth third puts y'all to shame!
Please update 2/5
By Heads I win, Tails you lose
This app used to be okay, but now it is so slow, you are way better off using the website. It takes upwards of 60 seconds to change screens. That didn’t happen awhile ago. My phone is as up to date as it can get, so I know that the problem is this app.
Upgrade it and I’ll improve my rating. The slowness of it is why it gets 2...
Mobile deposit 1/5
Mobile deposit stopped working after the most recent update.
FIX YOUR APP 1/5
By Asheville Girl 2510
Your app is the worst app I have ever used. It does not take pics of my deposits. I can deposit my check at chase app just fine. Why don’t you fix this? This has been going on for almost a year and is incredibly frustrating. It shows me you don’t care about your customers or technology. What is the problem here? There is a bank on every corner. If this does t change soon, I am moving all of my business to Chase.
Can not log in 1/5
I had this app for 2 years now and since the last update I can not log into the app. I have to go on the webpage to access my account. What is the point of having an app If I can not use it ?
app stopped automatically checking my Face ID upon opening the app and forces me to manually log in. the overall functionality is awful and always has been - could you at least make it convenient to log in again?
Love the bank, but Y’ALL this app is awful 1/5
Literally the only reason I consider changing banks is this horrific app. And it’s been the same level of bad forever... are y’all even trying to improve it? It forgets FaceID or TouchID after about a week, and the user is advised to delete/reinstall in order to access the feature again. But after doing that fourteen times, I get tired of it and resort to just typing in my password each time. Please please PLEASE hire some fresh, young developers to reimagine your glitchy, unintuitive app. It’s 2019, and this is a major hindrance to your brand.
A loyal customer who truly wants the best for you
Upgrading the app 1/5
My app won’t never want to work or load
Please fix 1/5
Please fix this app. It never works for me. I’ve been trying to log in for days and it just freezes. Makes me question whether my bank account is secure.
Why even have an app if you can’t do anything? 1/5
What’s the point of saying you offer certain services via your app if they don’t function?
Is this 2005? 1/5
This app is working *okay* about 20% of the time, and the other 80% it is not functioning at all. There is supposed to be a Touch ID to open it, but that stopped functioning on my phone about a year ago. My phone is up-to-date, my password is correct, and I’m still unable to log in. This app would have been #485th most popular in 2005, that’s how advanced it is. I need you to catch up with us here in 2019, Regions Bank app.
So Annoying 2/5
By Boro Bride
The app works very intermittently and usually requires a lot of reinstalls. I’ve been a regional customer for 16 years. Several factors, including this app are driving me to reconsider my primary bank establishment.
Useless app negative 5 stars 1/5
This app is completely useless since the last 2 updates and the update that was supposed to fix all the issues has made it worse, can’t login at all. Every time I try to login I get an error message saying no WiFi or mobile connection
This is the most useless app I have ever had. Whenever I’m not worried and want to check my account it works no problem. Whenever I need to know what is in my account this stupid app decides to never work. Not on my internet. Not on my WiFi. Not on my schools wifi. This is a stupid app and it needs to be fixed.
Awful app 1/5
By eBay app is great
The app alone is going to make me transfer banks.
By diplomat 929575
App always locks up or doesn’t work. Constantly having to reinstall it.
App needs some work 3/5
The deposit feature doesn’t seem to be working.
Regions just can’t get it right 1/5
Where is the fingerprint password option?! I set that up because I wanted to access my account faster. I have a complicated password for my bank accounts, as everyone should. It takes an unnecessary amount of time to type it in on a phone. Also, alerts for card use come hours to days late. Never on time like they used to.
What happened? 1/5
I’ve been using this app for a long time and it’s never given me a problem before. Since the last update, I’m no longer able to log into the app. It tells me my username/password is incorrect (it’s not). I log in on the desktop site just fine, and even on the mobile site. No issues with my password. I even reset my password and created a new one. Again, it works fine on the desktop and mobile sites, but not on the app. It still tells me my password is incorrect every time. It will even lock me out after too many “failed” attempts, so I know the server is receiving my information. I tried deleting the app and re-downloading, and updating my IOS to the latest version. Still nothing... Please fix this. I love the app when it’s working!
Can’t even get in... 2/5
Please bring back the fingerprint access!
Esto es una porqueria 1/5
Es la aplicación mas porqueria q e visto en mi vida
Please fix this app!!! 1/5
Hire someone who knows how to fix this app!! This is the most frustrating thing! It will not sign me in. It gets stuck. I've deleted and reinstalled multiple times with varying lengths of time in between. Don't you care about your customers????
Everything does not work.It is not updated, does not work with biometric ID. The app clearly does not have developers working on it. Bank elsewhere when going mobile.
Improvements please! 1/5
By 🤷♀️ Why Do I Bother? 🤷♀️
This app is constantly failing to work. It doesn’t log in consistently and upgrades help nothing.
Latest Upgrade Is HORRIBLE 1/5
I used to think the app was the greatest thing until the latest several updates. They have ruined the bill pay portion. Wish I could go back to the old version! They really need to go back to separating what's scheduled to be paid and what's already been paid. It's all lumped together now and very confusing! When you do all of your banking online, it needs to be user friendly. I'm looking for another bank with better online app.
App won't load 1/5
App used to work okay before but for the past few weeks it keeps saying my credentials are wrong. But when I log in through the website it works fine.
After several years of being with Regions, I'm finally thinking of switching banks.