Piss poor 1/5
By Customer with the wrong bank
I have never left a review for any app, good or bad, but this app is so bad i have to say something. Im about to change my bank just to get a better mobile app. Constant crashes and error messages, wont even let me access my account at certain times during the day. Ive been in several situations where i NEEDED to transfer money between accounts and this garbage excuse for an app wouldnt let me, and put me in a bad situation. Absolute trash
Awful Bank 1/5
Worse bank ever. I have 3 accounts, and I’ll be putting all of funds back in BAC. Representatives act like they care, but they don’t. They hit you with charges hoping you wouldn’t notice. When you call, they’ll try to convince you the charges are accurate knowing they’re full of crap, and getting refunded for $100 or more in charges after spending over an hour on the phone.
Electronic Billing 3/5
I lived the way Regions ONCE reminded me of Electronically requested payments (showing a small e in the feature of Schedule payments). Now with the update there isn’t a scheduled payments feature!
That hurts because I depended upon that feature.
I don’t overly care for this update.
Needs to step up 2/5
By Daddy Longleggs
Great idea, still needs big improvements.
Need to be able to edit accounts by having option of naming them. Also god forbid you need to get your entire account number as they do not give you this access. Makes it difficult when needing account references for loans, etc.
No longer works 2/5
The app used to work great and I liked it but recently the thumbprint doesn’t work, my account info randomly disappears, or it just refuses to open & tells me to call customer service when it’s closed. Very frustrating, especially since the text messaging system doesn’t work either.
Touch ID login not working... 1/5
By UncleMac OS X
It seemed to work a few versions ago but not anymore. Going back to Safari to login.
No more Face ID??? 2/5
By lerxst 1
What happened to Face ID? It disappeared with the last update
Not satisfied 2/5
I was told use the mobile app rather than calling on the phone to check my balance, but it still does not help me. After the situation I’m in they said it best to use “good old pencil and paper”. Being charged over draft fees for things they said was taking out my account already.
Bill pay is horrible 1/5
Newest update makes it very difficult to determined what is upcoming on bill pay. The old way was much easier to balance
By far the worst banking app I’ve ever used. The thumbprint access never works, and 9 times out of 10 I can’t log in with my regular password either. I haven’t even tried mobile deposit because I don’t trust it to actually work. I shouldn’t be surprised since Regions is a pretty disappointing branch to bank with anyways, but I was hoping the app would make it worthwhile. I’ll probably end up switching banks all together because the app was really the only thing keeping me there, but it never works.
Won’t log in half the time 2/5
It would be cool if this app actually worked instead of always saying “unable to process request at this time” when you really need to log in.
No credit card payment option 2/5
I no longer have a Regions bank account, but I do have the credit card. I have to log onto the full site in order to make a payment. Why can’t I do that from the app? There are some nice transaction control features in the app but making a payment is a very important feature that’s missing.
Not reliable 1/5
The app doesn’t always open - and often when it does, it says I have to be connected to WiFi to use it when I have unlimited data on my phone.
Usually works 2/5
It’s a toss up especially more recently whether or not the app will even work... when it does it’s great, and I wish it did because I would use it all the time then lol but I’m starting to get real tired of the unreliability lol
New Bill Pay is cumbersome 1/5
The new bill pay feature on the app is terrible, it was easier before. Interface looks nice but it’s cumbersome. Please please please fix it
I hate the new bill pay update. It is hard to navigate and I can no longer pay a bill with two finger clicks. Please go back to the old bill pay😬
Touch ID 3/5
By Dark sphere
Touch ID often will not
Alerts is way too slow. I set up alerts to notify when ANY Transaction is made. Transaction occurred around noon. I just got the alert at 8:15PM. Another transaction occurred around 2:00 PM. ... but no alert.
Just transferred from Wells Fargo, so at least I know my money isn’t at risk with Regions, but you folks need a better app. This thing is clunky and doesn’t work.
Loved this app until the latest update 4/5
I’ve us d his app for years and never had any issues until I updated it yesterday. Now it won’t let me login at all. By Touch ID or my password. It gives me an error saying it cannot process at this time and that I don’t have internet or WiFi service (while I’m connected to WiFi and would have Internet through my cell otherwise). Please fix! I loved the convenience of this app
Could Do Better 3/5
I do not like being charged to have access to my money same day direct deposits. To not be charged, I have to wait a few business days. Suntrust does not charge its customers for this service, nor do they charge for ATM usage unless its used at another ATM. Also I do not like having to wait to have access to my direct deposit. It should be immediately available. I know it can be done. Suntrust does it. I may return to Suntrust or find another financial institution that fits my financial needs. I’m also not comfortable with giving my fingerprint.
Broke Bill Pay 1/5
The option to pay a bill had been eliminated from the “Bill Pay” menu.
Horrible changes 1/5
The new bill pay is clumsy, ineffectual, and hard to follow. Really go start every bill?!? FIX THIS
Last update stinks. GO BACK!!! 1/5
I use the app mostly to pay bills. Was great, but the last update makes you jump through hoops that were not there before. If I want to add a payee, I use a computer.
New update made matters worse. Frequent screen freeze
Terrible app 1/5
By not deserving of one star
I have loaded and deleted this app a few times. I’ve taken a hundred (a little exaggeration but not by much) pictures of both sides of two different checks. I’ve lost track of how many times I’ve called the bank and the support is substandard. “Unable to process request at this time” is the furthest I have gotten when trying to deposit a check. When calling the bank I need more security than trying to get into Fort Knox. Oh I wish USAA had business accounts, I’d be gone in a nano second.
Updates should not make it worse. 1/5
New format changes result in seemingly several extra steps. Made it worse.
Worst app. Not user friendly at all 1/5
I don’t know how they do it but with every update of the app it gets worse and worse. I have thought about changing banks multiple time just because the app is that bad.
Where is the thumbprint log in 2/5
This app used to have a thumbprint option and now it has disappeared. It is a hassle to put in my password EVERY TIME I want to log especially when I’m on the go and need to access my account quickly. Come on Regions help us out! Ease and accessibility is supposed to be the goal, right?
New bill pay format is awful! 1/5
I’ve been a heavy user of this app for a long time. This update is by far the worst update. The bill pay section which was fast and easy to used has been made complicated and clunky. I tried sever of my normal activities and found the more difficult to use. Come on guys, you guys are better than this. Let’s go back to the simple and that’s works great.
Thumbprint login 3/5
After a recent update the app will not give me the option for fingerprint login.
Won't let me in 2/5
The app has always been glitchy for me and spotty but as of two updates ago it will no longer let me sign in and use the app. It just says "login error" so the app is useless to me as it is right now. I hope that they will fix this soon as it is a inconvenience.
Crash app 1/5
The app don’t open, need some update, or something,
The glitchiest app. You’d think with how big regions is they could afford to get a working app! Geez
Worst banking app in the industry 1/5
This is easily the worst banking app I have ever used. Routinely says “unable to process request.” Lacks many basic features that most other banking apps have had for a long time.
Useless for mobile check deposits 1/5
On over a dozen occasions I’ve attempted to deposit checks. None of which were successful. Horrible app.
Weekend inconvenience. 3/5
They could not have chosen a more inconvenient night for maintenence than Saturday night, when plenty of people are still actively still out and checking their account until after 1 am.
Please fix this app so that ALL functions work !
Would not let me sign in with my customer id 1/5
By LoCo Don Dada
Would not let me sign in with my customer id
Doesn’t work 1/5
By Ms Lauren babii
Won’t allow me to login keeps saying there is no WiFi connection but I have WiFi on and my other apps work even turned it off and used my data and I’m getting the same error will stick to checking my accounts online.
The mobile deposit doesn’t work 1/5
I’ve captured check images dozens of times and it always gives me a null error or tells me it can’t read the bottom of the check. The images don’t look right when it automatically captures so this doesn’t surprise me, and manual captures are no better. The FaceID function breaks sometimes and I have to give permissions again. It’s not intuitive or easy to use and it would be nice if they gave me an option to peek my balance without having to log in. I keep it installed because it’s my only option but it’s not a great app.
New look needed 3/5
The app works great but it’s such an eye sore how ugly the layout is
What happened to Touch ID 3/5
Love this app, but lost my ability to use Touch ID after last update. What happened?
When it works it works 2/5
Not the most reliable app. Face technology or finger print technology doesn't work properly from time to time. Sometimes you can't get into the app even typing in password. Regions is great....app is blah
Update Removed Touch ID?!? 1/5
By Lil RhiRhi -H
Before my app was updated it was FABULOUS!!! Since then though it's too inconvenient. It will not save my login or allow me to login with my fingerprint any more. That was an awesome feature!!! Is there a way to fix this?
iPhone X 1/5
The login used to be almost instant. Now i have to basically type my password in. I want the update 3 versions ago. Hate the last two updates.
Mobile deposit is way too difficult. 1/5
Because we moved to an area where there is not a Regions close by, the Mobile Deposit is the only way for us to deposit checks. It takes at least 3 attempts to go through and sometimes I just have to walk away and try another day. I’m ready fo just switch banks.
Loved the app before downloading the update. Now can’t use my fingerprint and it is a huge inconvenience! 😢
Touch ID works well for a few months then stops for a month or two. Deleted the app that didn’t help, deleted it again it worked. This has happened 3 times in the last year and resetting your password is not easy to do on the app. You have to call and talk to CS. So annoying. The app is less than reliable.
Trash app. 1/5
Love the fact that Touch ID breaks every three times I use it!
Also love getting locked out of my account after two tries!!!
Fix this garbage.