By Frustratd still
For the price I paid for this hearing aid I should have clear hearing. The hearing aid loses volume. Even if I turn the volume on my phone all the way up I can’t hear. So I spend my valuable time removing the app, turning off and on my hearing aid in hopes of it working. It’s not just when using my phone. The hearing aid itself goes quiet. Please fix! I can’t afford another hearing aid.
Hearing app 1/5
The old app worked the new app I cannot pair my aids too very disappointed
Expensive junk 1/5
By still can't hear
I paid over $6000 for these hearing aids and they have been nothing but trouble ever since I have had them. The dealer seems not to be able to adjust them to work properly.
My hearing aids are not connected . Sound is very poor without these being connected. Bob Henderson
Missed text and email alert tones not to mention all the other connectivity problems that continue 2/5
I can’t count the number of texts and emails I miss because the alert tones don’t sound when I have my hearing aids connected to my phone. For one short period of time months ago (can’t remember which iOS version), I was thrilled to finally hear the text and email tones. I keep waiting for your software department to catch up with the upgrades. It shouldn’t take months! So very frustrating! Of course, the issue of my jarring aids not connecting continues to be a problem. Disconnect hearing aids, restart, turn off Bluetooth, only one hearing aid connects, take that one out, turn off, restart, etc. This has been going on for far too long!
V 1.7.6 2/5
By Rb 98765
With this updated version, when I minimize this app and then maximize, it starts the connection process over. With previous version my HAs stayed connected when the app was minimized and then maximized.
Works well 90% of the time 4/5
While I love the idea of my hearing aids connected to my iPhone, there have been some connection issues here and there. Especially when trying to go from the iPhone to an iPad and vice versa. Otherwise the app works fine for different listening profiles, volume control, etc. I noticed the recent update seemed to have gotten rid of the ability to check for firmware updates? A bit strange as I liked the ability to keep the firmware on my hearing aids updated.
What happened to software update? 3/5
The app used to have the ability to check for new hearing aid software. This seems to have disappeared...
Audio Handoff Iphone to Ipad NOT WORKING 1/5
I just updated to the latest Smart 3D app and it can NOT be used on both the Ipad and Iphone at the same time. You have to FORGET the hearing aids on the Ipad to get the Iphone to connect again. You have to completely unpair the aids on the unused device in-order to hear anything. The dream of being able to switch from talking on the Iphone and watching a Youtube video on the Ipad is NOT a option.
I have had no problems with using the app to control the Iphone alone.
If Resound could provide actual instructions for how to pair multiple devices with IOS 13.4 + it would be much appreciated.
Fix this app 1/5
One day it works fine the next day I cannot Fe the app to work despite it already being paired.
Looking for new hearing aids because I’m tired of the hassle.
Struck in streaming mode - follow up 5/5
Thank you for following up on this, and I confirmed this is a bug with iOS 13.4.1 streaming ALL sounds directly to the hearing aid, so the app is correct by showing it is always in streaming mode. I turned off all notification sound, and set Media Audio Routing to Never Hearing Aids and that allows the hearing aid to work correctly. Hopefully Apple will fix the bug in the next iOS release.
App is really messed up. 1/5
I usually 4 different programs: all around, restaurant, outdoor, and music. The only program that is showing is restaurant; the others have disappeared. I have tried removing and reinstalling the app; no joy. I can’t switch between programs at all. I’m seriously considering a different brand of hearing aid if this doesn’t get fixed.
Technology poor 1/5
These are just poor quality. They sell you on how you can adjust to different environments but not really. The noise reduction is fairly good but the app rarely works (syncs with) the device
Read this 1/5
If I had paid $50 for my hearing aids I would still be disgusted with the performance, the way they “work” with the app. Nine out of 10 times they don’t connect. I’ve had them for a year and i’ve tried everything suggested by developer. I don’t have problems with any other technology products. How about fixing this until it works? When they connect, the hearing aids work fine. After paying $4000 you’d think I’d entitled to a decent product
Nothing easy with this 1/5
Everything you do with loading this app is a pain. Once you finally get it loaded on an iOS device it’s not bad
Smart 3D 3/5
Good when it is working. Loses contact with the hearing aids too frequently then is hard to get it to reconnect. Just spent 20 minutes fooling with it before it hooked up. Don’t know why they can’t fix this.
Update 29 Apr 2020 -App still working 100% time prefect with iPhone XS MAX.
Horrible app 2/5
I am using my IPad to control my aids. I don’t have an I-phone and the app won’t work with my new expensive android phone. On my IPad the phones will not stay paired. I have to uninstall and reinstall the app and start and restart my hearing aids over and over. Once it connects the app works. But it is a pain to use. It would be much more convenient to have a phone app since I don’t carry my WiFi IPad with me.
Need to change the app for iPad presentation. 3/5
Resound has made an assumption that the Resound Smart 3D app is only for iPhones. While this app works well on iPads, its presentation alings the app to “portrait” view, which is awkward for iPad users. How about an iPadOS version?
Massive deterioration after software update 1/5
By Omron Wellness fan
I loved the app until I downloaded update to version 10044.4400. Ever since then the changes I make to settings or different modes typically take >10 seconds and sometimes my left instrument shows no connection at all. This used to be instant and seamless. I have even resorted to deleting the app and re-pairing it in order to get some semblance of functionality. Please fix the app. I used to love it. Now I hate it.
Apple Watch support needs work. 2/5
The phone app works well for me. The Apple Watch support is not great. The watch face complications do not work at all. They only show a blank spot where they should be. Unfortunately if you want any audio to go to your hearing aids you have to do it through the phone. There is no control through the watch. The streaming issue is probably Apple’s fault though.
By Doug Vinhal
But it would be amazing to have the hearing aids on my Apple TV connected
Smart 3 D is garbage 1/5
Connects to hearing aids 10% of the attempts to connect! Try again. Try again. Try again. Try again. Try again. Try again. Try again. Do you get it?
App needs work. 3/5
By River Rat Harry
NEW INFO BELOW. (Added a star).
problems since the latest update.
NEW! The new version works a lot better but tends to lock up in the iPhone mode. The only way to fix that is to do a hard reboot of the phone.
SUGGESTION: Because it is so hard to dislodge it from iPhone mode, can you make the small top sliding menu so we can pick the mode we want without any mode having priority? It seem odd that the only way to get it out the iPhone mode is a reboot.
Just make it behave and do what we want.
I think everybody will be happy then.
NEW: Found a quick solution to get it off iPhone so I can hear TV. Just turn Bluetooth off then on.
Still would like to use the top button to choose the device.
Designed for two hearing aids 1/5
I have tried several times to use the 3D app but it will not let me proceed past the intro screen. It is looking to pair two hearing aids but since I am deaf in one ear, I only have one. It will not let me past the demo mode. Frustrating since I have a brand new hearing aid but cannot use this app.
So tired of this app 1/5
I will not buy these aids again. The app is absolutely awful. Every update is a disaster. Run don’t walk away from this brand.
Great-When it works 2/5
By Frank talks
The app is fairly intuitive and I like the control it provides. Pairing is frequently a pain though and right now it is not paring at all.
Of course it is Saturday. Apparently the company believes people only need to use the app M-F. No help or chat functionality on the web.
By Pete Latoot
Constantly have to delete and re download app. Not happy
Hearing aids disconnect 1/5
This app is horrible. I have to almost pair my hearing aids everyday and sometimes twice a day. Drives me absolutely crazy.
Also my hearings won’t stream to my Apple Watch 3 series. If answer my phone it will not stream to my hearing aids I do t understand. I got the watch do I can listen to music without having my phone with me and it will not connect to my hearing aids. Why????
Missing features 3/5
I see settings available that aren’t on my app on my iPhone (new model). When I downloaded the app to my older iPad it had the restaurant setting which isn’t on my iPhone app. Not sure why.
Stopped pairing 2/5
By DC commuterx
Does not pair anymore after the last Feb 2020 update. Tech support doesn’t have an answer.
Terrible app 1/5
I hate this app it doesn’t connect to my hearing sides more than half the time. So frustrating!!!!!
Spent time and $$$ to develop a good app 1/5
By William Bo
Im tired of deleting and downloading the app every time it stops working. Is not reliable and ended up being a waste of my money and my time
Terrible app 1/5
The worst app I have ever used. Save face they need to revamp the app
Your app is junk. Your demo shows all you can do but once you close the demo you cannot do hardly anything. Pairing the hearing aids is frustrating!!! If you actually care about your customers then fix it!
ReSound app 1/5
By last enough
This app is unstable. It frequently losses its settings and simply does respond. All of these problems occur while the Accessibility Hearing Devices setting is fully operational and recognizes the MFI hearing aids. I frequently have to reinstall the app to get it to work.
I have followed the procedures recommended a number of times. The app is still unreliable and unstable.
Linux Quattro hs
I have a resound Remote 2. It works perfectly, even when the
Smart3d refuses to work. This clearly shows that there is a problem with app.
This morning the MFI resides to link to the hearing aids.
Fix the app issues 1/5
This update hasn’t restored the capability to get my text message sounds to my hearing aids through the Bluetooth from my iPhone. I miss my messages when I am in the noisy environment. Used to get text and message sounds through the Bluetooth, but it no longer works and I can’t hear the sounds anymore from my phone. This app is worthless.
Trouble connecting every time I used app 2/5
By Marcy. C.
The app required me to restart my hearing aid each time I entered the app. If you are having this problem:
1. Go to settings under accessibility. Forget the hearing aid
2. Power off phone and leave it for a few minutes. Then power it back on.
3. Repair the hearing aid
4. Reconnect the app
This is what I did and it worked great.
New version (2 weeks ago) has pairing issues 1/5
Lots of pairing issues after the latest update. How hard can it be to test before releasing an update?
Could latest update affect phone call sound quality? 4/5
Costco version of Quattro, RIE. iPhone 6. Could the latest app update affect sound quality of a streamed phone call? I feel like I’m getting a lot of sibilance/static sound at ends of words. Don’t recall that before but I could be dreaming.
I have virtually none of the disconnect issues others are reporting. Thankfully.
Update: Deleting and reinstalling the app appears to have resolved the sound quality issue I was having on phone calls. Good call; pun intended.
Privacy issues 1/5
I have not upgraded so I have to decline permission to resound 6-8 times a day. They want permission to track us via our hearing aids which I refuse to allow. I have noticed that the longer I resist the upgrade the worse the performance of the existing ap becomes. I am not a conspiracy theorist, but this smells like one. In scanning the complaints I noticed that Resound in some cases said not upgrading to the latest IOS is the problem AND that compatibility issues with the latest IOS is the problem. I got my hearing aids from the VA and plan to report this and ask them if I need to surrender my privacy to Resound in order receive my VA disability benefits.
Favorite overwrites all around program 1/5
Downloaded the latest version. Have iphone se. It worked great till i created a favorite while in the “all around’ program and called it “home”. When i went back to “all around” it changed to the “home” setting like it had been overwritten. I reset it, but after using the home favorite again, “all around” again reverted back to the ‘ home’ program setting.
Update 2/12. In response to your suggestion—my favorite was not geotagged. I deleted the app and reinstalled it and it did not resolve the issue. I even unpaired my ha and paired it again. Someone on hearingtracker forum said they have the same problem with Quattro since june. They set up a favorite with the all around settings since the default always changed to match the last used favorite.
Update 3/13: in response to your question—yes i had location services to always. Still have the problem.
Not for iPhones 1/5
Stopped working with Apple upgrade to iOS 13 (months ago). Resound new releases have not worked so far. Zero support and I have their $2700 hearing aids
No issues at all with connection or management as some have suffered. There seems to be a lack of Siri Shortcuts though?
Have to constantly uninstall /reinstall app. Regularly does not connect to aids. High tech aids are grossly oversold on capabilities- still just a microphone
Annoying notifications and no direct feedback link 3/5
So I love my resound Enzo 3D and I love love the ability to connect with my iPhone.
That being said a few feedback comments:
1) The forced notifications especially on the recent Feb 2020 update are really annoying. I dutifully read the notification (turn on locations to always) and decided not to do that (my HA is always in my ear or in my dry n store I never have a need to locate it!) but the notification is still there. Please don’t force people to use a feature they don’t want!
2) Allow a direct feedback feature on your website or the App Store. When I clicked help/contact it always tells me to contact my hearing professional. Um some of us are pretty tech savvy and just need support or want to give feedback that our audiologist would not be of use. Frankly I know more about iPhones and pairing etc than my Audie. I should be able to directly contact resound for app issues! But that seems to be the assumption that the HA industry makes that the consumer is 10000 years old and knows nothing about technology and that the audiologist is all knowing and can solve every problem. Those of us that are under 50 get frustrated with that current model.
Enzo 3D 1/5
With the recent update on 2/28/20, the Resound aid does not sync with my Cochlear aid as it used to. This has affected receiving phone calls and music streaming. In these two cases only the CI is working. This limits clarity especially when I’m on a phone call. How can I get the Resound app to sync wit my CI again?
It’s now working but i had to reboot twice before it would stream again
All syncing is working between my CI and Resound. Thank you
On another point, I often have to reset the Resound aid (Enzo 3 D) in the app. This is done to activate the TV streamer. The reset is done by going to demo mode and turning it off, then on again. This is cumbersome, please correct this issue. Many thanks.
Yes, with my iPhone 7, completely shutting my phone off after each use does reset everything to the way it should work without the demo method. This is less cumbersome but I don’t understand why a complete shut is even necessary. It also seems like another band aid.
How do you force the app off
This app is crap 1/5
It doesn’t work most of the time my phone is suppose to be connected to this app but only one side will connect at a time. I have downloaded app multiple time. Still doesn’t work !!!!!!
Continuing giving advice 4/5
If you have 2 devices, say an iPhone or iPad with the app and Bluetooth connectivity to your hearing aid, only one device with the app will work with the hearing aid. Say you are using your iPad with connectivity to your hearing aid, say you are watching a movie or watching YouTube and then you want to use your iPhone to control your hearing aid, you need to turn off Bluetooth of your iPad so that your iPhone can regain control of your hearing aid. if you want to use your iPad with your hearing aid, then you need to turn off Bluetooth of your iPhone. It goes both ways. Works for me every time.