Bluetooth, where are you? 2/5
This app has excellent potential, yet unfulfilled. It’s one thing to easily switch and customize programs with the touch of a button. But it’s altogether another thing to easily switch and customize program with a touch of a button. If that sounds stupid, then welcome to Resound Smart 3D.
The previous Resound Smart app worked fine as far as it went, but sat on the shelf for more than a year without being updated until a recent bug-related release.
I suppose Resound was engrossed in developing Smart 3D. Whoops, fellas. Your app is of no use if it can’t sustain a Bluetooth connection to the these fine hearing aids.
Get moving, before I have to return my hearing aids. The app’s potential was the dealmaker.
Perhaps you could send me a Unite Remote Control 2 that I can return to you once you get your APP together.
Thanks for reading.
Getting quite frustrated 1/5
By Dave the camel
Okay so when I got my hearing aid six months ago I thought the app was awesome! It was great for use in college because I was able to be discrete about my hearing aid, but then THE APP STOPPED WORKING.
I CANT EVEN OPEN THE APP WITHOUT IT CRASHING.
Thank god I know how to switch settings manually, otherwise I’d be screwed for getting through daily life. Being HoH is hard as is, I just want an app that makes things simpler. I would love to be able to adjust different filters and volumes but ya know can’t do that without that app... so that’s pretty sucky. I just saw the update and was super excited hoping that the issue with crashing was resolved but it still crashed as soon as I opened it so thought I’d let my opinion be known... might have to consider a different hearing aid if ReSound can’t get this whole tech thing straightened out.
Pretty sad app. 1/5
I constantly have to reboot, re connect my aids, and uninstall the app to keep them connected. It has become a twice weekly ordeal. I’m looking for something else. Hopefully I can find something cuz this doesn’t work!
I love the connection to the iPhone until I lost iPhone to hearing aid connection. No help at all to reconnect. Extremely frustrating !!!!
I have a very difficult time disconnecting from a phone call. Green bar across top of phone shows we arestill connected. . I hit everything and very frustrating. I like hands free but this is very frustrating????f
Not great 2/5
App seems to have all settings built in (outdoors, restaurant) but once I click out of demo mode those presets disappear and I’m left with All-Around as the only preset.
Bluetooth connection 3/5
By Salih Obeid
My phone is 6s plus I phone
When I make connection with Bluetooth and my hearing aid devices which are Linx3D
The connection is almost lost and I become very annoyed when getting a call through my phone and I became disabled
Please advice me what to do to make my hearing aid devices always connected with the Bluetooth
Apple Watch function request 4/5
I often have the need to control the volume for the left and right hearing aids independently. This function is easy enough on the Smart 3D app but is missing on the watch app. There is only the option to control L+R volume together. That would be fine if making that adjustment did not reset the volume balance I made in the app.
Would it be possible in a future update to change the watch app to adjust the L+R volumes without destroying the balance?
Smart 3D app crashing 3/26/18 3/5
This app starting crashing today after my Resound Tinnitus relief app was update today.
Could use a few enhancements 4/5
By Master Robert
I like the app. It’s reliable and easy to use. Something that would be great are battery status indicators. I have the rechargeables and would like to check how much longer I have before needing a recharge.
Pretty good 4/5
Works great. The only issue I have is being able to adjust the audio when I am streaming audio to my hearing aid from my apple devices. The only thing I can control is volume. I have the resound linx 3d 7.
Useful but A few inconveniences 3/5
Nice to use program controls on phone which allow for the small size of hearing aids. I chose these over others I trial-ran because they didn't make the tops of my ears sore. However, restarting my phone 3-4 times a day is frustrating when the hearing aids disconnect randomly or streaming. Also, I would like the option to choose to hear text alerts. My audiologist called Resound and they said it wasn't a feature. I miss a lot of messages that are time sensitive.
app not working in iphone 8 plus 1/5
it doesnt see paired resounds
The demo shows other settings and they’re not available 1/5
Why would the demo show that and I not be able to access them. The person at Costco wasn’t helpful.
Please support voiceover users but app is good 3/5
I am a voiceover user but I use this app for my hearing aid. However, when it comes to navigating between different programs while using voice over, the app becomes inaccessible. I can’t move between certain programs or click on certain buttons because the app so far is not ready or geared towards those who use vision accessibility features.
Is there a way to have this app be more voiceover friendly?
Thank you very much.
Still not ready for Prime Time 2/5
By 244 Jake
If I leave the app open, I get volume creep, the volume level keeps changing Up ... so I set the level two to four times a day...
Now I just turn the App off during to day, then back on in the morning as it powers up to 100% volume on after battery disconnect at bed time.
Still no battery level details. Till they go dead, Yes I know the ding ding bell, 30 minute notice not useful at work or in the car. Some form of voice message at 1-2 hours before dead Batteries.
Cannot pair 1/5
Cannot pair both hearing aides it is one or the other. The app does not let me pair both. Also the web site offers zero help. Don’t know where to go for help.
App’s not ready for prime time 1/5
Every time I open the app, it has to reconnect to the hearing aids. Often times, that doesn’t work, and I need to restart the app. The connection to the Apple Watch is useless. Even when I launch the app first on my phone and have my phone right next to the watch, I rarely can connect. Defeats the purpose of the desire to discretely adjust settings when in public. The hearing aids hijack my hands-free system in my car, too. ReSound’s customer service is sorely lacking. My audiologist told me to call ReSound with my questions; the person who handled my call told me to talk to my audiologist or the Apple store (talk about a runaround). I then tried to reach ReSound through their Facebook page, and they didn’t even respond. The Apple store tried to help, but were not able to improve on any of the challenges I experience with this app. My audiologist bragged how ReSound hired Genius Bar employees to make this app; well, I think they picked up some “geniuses” at some “bar” who had had a few too many. Seriously, not everyone who wears hearing aids is a 85 year old with few technological expectations. If you’re going to promote a hearing app that’s specifically designed for an iPhone, make sure it’s going to perform as promised.
Need 3d app for Resound Enzo 9 1/5
By Mr. Joolyus
I would like a 3d app for Resound Enzo 9 instead of the old one.
Thanks so much.
Apple Watch Streaming/Bluetooth 2/5
By Yearly and monthly Calendar
Hearing aids work great and connect well to the iPhone. However, this feature is not available for the Apple Watch. The hearing aids will not connect via Bluetooth and no option on the 3D app with the Apple Watch making phone calls or streaming music impossible.
Just received a new pair of hearing aids from Cosco. I had no problem downloading the app, installing updates, and getting aids connected. However, the Smart3D app only had one program listed all by the top even though manual and Costco specialist said I should have several program options, such as music, restaurant etc.. Demo mode has them but they are not functional. I deleted and reloaded the app several times and still have the same problem. I was unable to find trouble shooting directions for this problem on the developer’s website. My hearing specialist was not familiar with the app and could not help. I have an iPhone 8. Some incompatibility issues? I would like full functionality. Any suggestions?
Stopped working 3/5
we’ve had this up date for awhile and things are better. for the cost of the devices with all their potential the app is still lacking. connectivity is my biggest complaint. often phone shows connection but app isn’t
After updating to ios11 on my 5e. Some functions stopped after update so reloaded app now won’t even load.
PLEASE FIX THIS!
Says app updated 9 hrs ago... still not working for me.
PLEASE FIX THIS!
Seems to be working now with new app.
Will give it a few days before I say it’s fixed. Upping to 3 stars for now
Other iPhone sounds 2/5
By 38 rentals this year
I have had this app for over a year. When connected to my aids my sounds for text, emails and calendars are silent. I miss texts and email unless I turn off my Bluetooth on my iPhone, PLEASE fix this -either let the sounds come thru my aids or the phone.
Good but needs some work 3/5
I trialed Starkey Hearing Halo 2 and have found the Resound LiNX 3D to be a superior hearing aid. That said the app could use some minor but important enhancements.
1. The ability to save a favorite for the iPhone. Everyday I have to manually reset my sound curve. It’s odd that I can save a favorite for every other profile.
2. Have a setting to allow message notifications to be heard through the hearing aid. The Starkey app allows for it so I know it’s possible.
These two little tweaks would make a big difference! Thanks!
Lost all favorites 1/5
Your $#% update wiped out all my favorites.
IOS 11.1.2, iPhone 7 Plus, Linx 3D 9
New hearing aids 5/5
Just over a month ago I purchased my first pair of hearing aids. I had no idea how much I was not hearing. Jack at Costco tested my hearing and recommend these. We put them in and he recommended that I wear them at least 4 hours a day till I got used to them. 4 hours was not enough, wore them all day and everyday since!!!
They are fantastic!! He had me back for adjustment a few times. Each time I told him leave them alone. They’re perfect! I have all the adjustments I need in this app.
I’ve used all the presets... Restaraunt, outdoors, music all of them. All deliver !!!
Love my hearing aids and love not having to ask people to please repeat themselves.
Big thumbs up 👍
I want to like this app but even with the latest update it does weird things. Play a game while waiting somewhere and the volume would go way down NOW it almost goes to zero! Listen to tv or conversation and one of the hearing aids Droz it’s volume. Sometimes it has that early stereo effect of sound going from one ear to the next like music in right channel travels across the middle to the left and back again.
These are not cheap devices and the are pretty sophisticated but I hope the get it right eventually. Good aids but some real flaws.
New iOS update affect the app 3/5
The update improved but now have issues with phone calls and alarms. Every time someone calls me, there is no rings. I have to check the phone more often. Same thing with the alarm, I set the time but the alarm did not ring when the time is reached. It’s like the sound disappeared.
Watch App Won’t Load 3/5
By Bill Kron
Overall, the phone app is pretty good. A definite upgrade from my old hearing aids, which did not have much in the way of technology. However, there is a glaring problem with the Watch app. After installing it initially, it works for a few sessions or maybe it’s just for a few hours. After whatever arbitrary amount of time has passed, it refuses to launch. The only thing that seems to make it work again is to uninstall the watch app and reinstall it. I’ve done that a couple of times, but it’s not worth doing it over and over again. Having access to the programs from the other watch is quite handy, especially in social situations. I would love to see it fixed. Hit me up if you’d like me to be a beta tester! :-)
New version corrected problens 4/5
By Red Darby
Happy to see I can access ask the features of my hearing aids again. I'd give you a 5 if you could provide the sound mixer available with your relief app in this. I love the sounds of birds and stream but I don't use that app because my music plays via Bluetooth in my car and other connected devices in the house. I don't want to have to constantly adjust my settings to get the better tinnitus sounds.
Quite Good Now! 5/5
By A Quite Disappointed Person
After complaining on Twitter that the app crashed upon launch, I was very pleased to find an update published just days later that fixed that problem and restored my father’s hearing — without the app, his quality of life had significantly diminished. (I’m not claiming that I had anything to do with that timing, though.) Tom S. of ReSound responded to my complaint promptly and spent considerable time explaining the issues regarding the delay. His efforts constituted genuinely caring customer service, and were greatly appreciated.
Works With iOS 11 4/5
Connects and all functions work.
I still don’t understand why the app doesn’t show the serial numbers of the paired hearing aids. As Bluetooth devices, they are displayed, albeit awkwardly, in iOS apps targeted at developers. It would be easy to display the info in Resound 3D. It’s part of the same data stream as the current software version which is displayed.
If both HAs are not connected, the app should open the Settings app as many third party apps do.
Needs to provide a direct email link to provide feedback to the developers.
Crashes on iOS 11.0.3 1/5
Love It! 5/5
Very discrete way to control my new hearing aids. Gives me the power to make multiple adjusts to best adapt to my listening environment when needed. Very easy to use.
Works Well 5/5
I haven't tried all the features (like finding my hearing aids), but I have been able to request program changes from my audiologist and install the updates from her.
App crashes 1/5
By BIG EdH
Opens in demo mode but crashes soon as out of demo mode. Good hearing aids but so far useless app.
Without app for easy adjustments will likely return the hearing aids.
I had everything working ok. Now I have issues with Bluetooth connectivity. It goes on and off. Totally annoying. Will talk to audiologist and see if I can switch to Starkey. I am still in the tryout mode.
Does not work with iOS11 1/5
I got my hearing aids after I updated to iOS11. App needs to be updated. Sound Enhancer page freezes and you can’t go back.
Watch app is too slow and doesn’t want to connect. I would have expected more from the company that worked with Apple on hearing aids. Update. I deleted the app then reinstalled. Now it won’t even load. Please fix this. The app was one of the main reasons I selected Resound hearing aids.
Doesn’t work with iPhone 8 1/5
The app worked fine in my iPhone 6 Plus, but now the app does not open in my iPhone 8 Plus.
Difficult to use 1/5
By Tomato sticks
I'm constantly trying to adjust the settings. Embarrassing during a dinner out. The App doesn't connect to aids unless new batteries are put in every day! No connectivity! Going thru batteries like crazy. Had I known I would've gotten rechargeable ones. This app needs to be fixed!!!!
Not Complete 3/5
This app has lots of good features. Love all the fine tuning available. BUT.. this app with my Resound hearing aids killed all my message, mail notifications. No vibration, no sounds, nothing. Phone plays fine thru them. Even with tech support unable to correct. This feature worked with a different brand hearing aids.
Not ready to use 1/5
The update doesn't work. Please restore until you have it fixed. No stars
Impossible to see 1/5
While a good app, it is impossible to see outside in sunlight.
Needed update 1/5
Does not work with os 11 on 7s or iPad Pro
Favorites affect the base profile 2/5
I just got a left hearing aid today, and started using the app. I start from the all-around preset change the sound enhancer ( pull up high freq amplification) and add this setting as a new profile. I reset the all around preset, but each time when I switch to my new favorite and back to all-around, the all-around keeps the setting from my favorite. This pretty much makes favorites useless!
Wish I knew -- 3/5
Have had app for 1 month w new hearing aids & have generally been pretty pleased. Have wondered about updates when IOS updated. Just this eve got something directly on app saying needed to be updated. I've lost my preset programs. How annoying.
Stuck in demo mode. 2/5
First day with the Smart 3D. Paired aids, phone and tv. Every thing worked fine for a couple hours then got stuck in demo mode. I've deleted app and reinstalled a few times. And every time I turn off the demo in the app it turns itself back on. App looks beautiful, high praise for functionality. About to reload app for the forth time after a hard shutdown. See what happens.