Surprising poor call quality 2/5
The hearing aid works great for its primary purpose. However the call quality from an iPhone isn’t good at all. Also too many steps to get Bluetooth paired if you have multiple iPhones. You have to turn off Bluetooth completely on one device to get the other to pair. Resound says it’s an Apple issue, which it probably is but still disappointed. They need to add more tuning capability in the app instead of requiring a trip to the audiologist.
Needs improvement 5/5
I have been a daily user for about 8 months. The first pair of hearing aids completely stoped working so I had to send them in for repair.Now my issue is that every time I am connected through Bluetooth on a call it only takes about 3-6 minutes before I can no longer hear the person on the call. I have to hang up and dial that person again please fix this issue.
My hearing aids keep connecting and disconnecting. Doesn't happen ask the time, but very frustrating when it happens. One will unpair, re-pair 30 seconds later. The other one might then unpair and not reconnect. This will go on and on.
Resound Music. Not right 4/5
By Classic Wax
Hello I am using the newest link Quattro hearing aids, along with the newest version of the Resound 3D app. And the newest IPhone XR...From watching clips and how to video’s, the icons available at the top of the app are (all around, restaurant, phone, outdoors, my tv streamer, my micro mic,) but there seems to be one missing ?
And that is the 🎵 music note icon? I have 30,000 songs on my phone, so this is really one of the more important one, for me.
Yes I can hear the music, but it’s just not like the sound I can get from using a pair of earphones.. seems way off, and even when I try mute outside noises mic. Not much difference. I think it’s got to be the 🎵 icon that I don’t have, that is messing things up, I’d appreciate any help that you can offer.
Thanks.... Jeff Linneweber.. [email protected]
3d app missing music note icon
This used to be good now it made me feel more disabled that I can't change some mode in my hearing aid without the app. It's causing me more stress. I really liked this app especially when I was in school. Now I'm thinking about deleting please update and fix it. It's been months of me waiting to use the app.
See app not ready for prime time 1/5
Won’t stay connected to Bluetooth on my iPhone and watch. Poor sound quality when used with podcasts. Need to use full volume to hear podcasts.
Love my hearing aids 3/5
The hearing aids are fantastic; the app, not so much. There needs to be a default screen that can be selected that your hearing aids will return to when you leave a saved location. You shouldn’t have to manually change them when you get in the car, or walk out of a business, or restaurant. My old hearing aids did that and they weren’t nearly as sophisticated.
Normal users should ignore techie reviews 5/5
By Chess Hacker
This app as of 7/30/19 does everything a normal user would want, and even more! For most people the idea is to use their hearing aids to improve hearing, and will use the app only when needed such as when watching TV or eating at a noisy restaurant. PLEASE IGNORE the “techie” reviews posted by idiots who think this a video game and don’t even use it for hearing aids.
The app does what is advertised for those of us who need hearing aids and use them as a medical device rather a tech toy!
Updated, now won’t find hearing aids 1/5
I updated the app, now it can’t even “find” my hearing aids. It keeps saying to connect them. What is up???
App does not stay connected to hearing aids 2/5
This app is very disappointing. It does not stay connected to the hearing aids. While on calls it may drop one then I have to reset in the charger case. They just won’t stay connected. I’ll be returning the hearing aids and removing the app.
The connection drops when the phone is moved or hasn’t moved for a few minutes. Continually must reconnect. Also will only pair on one device at a time. So I can’t use my iPhone and iPad at the same time. The fact my resound won’t pair simultaneously to iphone and iPad is why I’m going with either oticon or widex in jan
Wont connect to 2 devices at once 2/5
I have 2 iphones. One personal and one work. It will only connect to one or the other. I can take calls in the connected phone only. In order to change phones I have to turn off bluetooth on the phone I dont want to use so it will connect to the other.
You dont realize how aggravating this is, especially after the thousands of dollars I have invested.
Cumbersome & unreliable 1/5
Difficult to switch among Bluetooth connected devices, especially from hearing aids, e.g., to a speaker. It would be better for all Bluetooth options, including hearing aids, to be shown in a single list when looking at Bluetooth options. Instead the hearing aid option is buried beneath several buttons and is completely separate from other Bluetooth options, e.g., a speaker.
Frequently does not connect to anything, including hearing aids, without rebooting and/or “forgetting” hearing aids as a Bluetooth connected device and then re-connecting. Sometimes, there is no sound even when app says hearing aids are connected.
Two settings that I created for particular environments disappeared recently—seemingly after an app upgrade.
I would not buy this app again, not would I buy hearing aids that require the use of this app.
Before I began writing this review, I gave this app two stars. After writing the review, I downgraded rating to one star.
Poor integration with IPhone features 3/5
Does not allow text or email messages to go to Quattro . No reliability in switching from Hearing aids to Car Play or manually switching to IPhone usually drops call.
Not at all the quality I expected.
Does not stay connected 1/5
I don’t know what happened but my hearing aids never stay connected to my app.
I have to close out the app several times to get them connected or turn my hearing aids off and on.
Very frustrating especially when I need to change the settings
Not recognizing my hearing aids 1/5
By Stuck highly
I have lynx 3D aids. The previous version suddenly stopped recognizing one aid. Tried resetting multiple times, new batteries etc. Finally deleted the app intending to reload from App Store. That led me to this update which won’t recognize either aid and offers no help. Now I have to go back to my local audiologist to get a better understanding of what’s gone wrong. But it may be all the software not the hearing aid.
It’s too bad because previous version worked pretty well.
Still a few bugs 3/5
Created a favorite based on the all-around program. Involved setting volume 2 notches above what all-around was set.
When I go to the favorite setting and return to all-around the volume does not reset to the all-around volume setting.
Would be 4 stars otherwise.
Need app support? 2/5
I don’t want to have to go to my audiologists just to get help with the app give me a direct email to your development team or something the faq is Insufficient. The demo shows a plethora of programs to choose from. Non demo I have access to two.... give me direct control of these. Again I shouldn’t have to go to my audiologists and pay the consultant fee so they can do something that I should be able to access.
Great concept. Bad execution. Connects with my Apple Watch 3 less than 50 percent of the time—even when the “handshake” has been made between my Xr iPhone and hearing aids.
I got Resound hearing aids specifically because I thought I could discretely adjust them with an Apple Watch. Really disappointed.
App connection 1/5
When I try to connect to my hearing aids it will either connect and then disconnects. Removed and reinstalled program so many times I’m tired be nice program if it works.Other times will not connect at all app needs to be updated to support your hearing aids very poor program for supporting your products. Sincerely Charles Timberlake
Re Do 2/5
This app is terrible. I’m still in my trial period and thought it was a malfunction in my first set. It’s not the aids it’s this app. It will never keep my hearing aids connected. I was told you could do this and that with the aids. Only if you can manage to stay connected. It’s really pitiful that from all the reviews that are posted that the problem still isn’t fixed. Glad to know all of this before I lock myself into something that’s so costly but isn’t promising in delivering satisfaction.
Hi there, I love this app for my hearing aids. But ever since I updated it last night, it won’t work. Please help. I had to redownload the app again. Please fix. Thank you, I rely on this app.
Keeps dropping connection from iPhone and aids 1/5
I am required to pair almost everyday
I don't need to do that every-time i get into my car and pair my cell phone
Did it kill my hearing aid? 1/5
Ever since I downloaded the stupid “smart 3D” app on all of my iPads and iPhones, my hearing aid has been cycling through all four of the programs constantly. It is going crazy and making me crazy too. I cannot see any reason this would happen except for the stupid “smart 3D” app.
I bought these particular hearing aids based on the sales pitch my audiologist gave me. I was impressed with what I was told they were capable of doing: automatically connecting to my phone giving me discreet ability to control settings, changing between iPhone and iPad without glitches, and the watch!!! Wow! The watch was the “Sign me up moment!” HOWEVER... Nothing promised was delivered! Connecting to my iPhone is hit and miss, even after purchasing a new phone. I’m constantly having to reboot while crossing my fingers the 2nd, 3rd, 4th time before finally having to sometimes just give up. Switching between iPhone and iPad is just as difficult so I don’t bother even having the app on my iPad. And the watch!!! Really!!! This was the selling point for me. Of course once I realized this was an issue on ReSounds end, my trial period was up. I was looking forward to going on runs while wearing my hearing aids, but this isn’t happening. I wish I would have read these reviews and did more research before buying these hearing aids. I do regret this very expensive out of pocket expense and recommend to everyone to do their research before making this purchase.
Still worthless app and aids for iPhone 1/5
Rarely works as advertised. Likes to take control of my iPhone. Apple Watch app worthless. Hearing aids when app is running on my iPhone likes to cut out in the middle of a phone conversation or doesn’t allow me to answer the phone through the app or the iPhone unless I remove the aids and open the battery door. I don’t know how many calls I missed or lost audio in the middle of a call. I brought this up to the VA where I got the aids. They even verified some of the problems and called Resound. The rep had no idea what to do except to say updates will be out that may fix the issues. Well, 6 months later no updates and aids that are worse than the 5 year old ones I replaced.
This app and the hearing aids are junk. Stays locked in demo. Don’t try to get help. They ignore you. Looking for a lawyer to explore s class action on this fraud of a company. One star is the lowest I can give.
Not too impressed 2/5
When my audiologist showed me this app, it worked great, but now not so much. My hearing aids don’t automatically connect any more and require a reboot to re-pair. I shouldn’t have to re- pair them each time I want to reopen the app and adjust the settings. So much for switching between general and restaurant settings or adjusting the noise filter.
Resound Smart 3D app 1/5
When trying to connect the AP on my lynx Quattro hearing aids the AP said that it could not find compatible hearing aids and directed me to another AP that found my hearing aids but would not connect, leaving me without access to the AP. After many tries I decided to write this review. The AP is useless as written Please let me know when it is ready for use.
Resound (from Costco) Review 2/5
I’ve been wearing my devices for a few weeks and have observed a very slow response when trying to make/receive calls while in the car. The car’s phone system seems to always supersede the hearing devices whether making or receiving. It is almost impossible to get the call into the hearing aids once it starts in the car’s system. Being able to permanently make the hearing aids the default would be a big improvement.
Deeply Disappointed! 1/5
Purchased ReSound based on claim that the hearing aids were developed with Apple products in mind. I have now had the hearing aids for over 1-1/2 years and I am still waiting for the aids to connect to my Apple Watch.
The watch app is totally worthless! It will only connect if the iPhone app is open and running. Unbelievably stupid! What good is that? When you close the iPhone app, you loose the watch connection.
I had hopped that this update would fix the issue, but, NO.
The iPhone App usually does connect OK, but not always.
iPhone X, IOS Ver 12.4, Apple Watch series 3.
Some of the time 2/5
By Flying R
Works some of the time unpairs without warning and will not reconnect both without restarting every single thing. Worked great for a couple months but is getting worse. For as much as they talk about the IPhone connections during the sales pitch you would expect better from a company. Would not recommend this app or hearing aids if you want the Bluetooth feature
App doesn’t connect 1/5
By the guys dad
Even after connecting the hearing aids in the iPhone settings, the app still says, “please connect in the settings app” - and of course the “retry” button doesn’t work.
Connection issues 3/5
I loved this for the first couple of months, but in the last few weeks the app can’t find my hearing aids and I have to delete and reinstall it, what a pain. I have an apple 8 smart phone with iOS 12.3
Apple Watch Compatibility 2/5
By RAY OK
Just purchased the Apple Watch 4 and have been able to get the app to work with the watch. Have tried everything. It does work with iPhone.
App is erratic 1/5
By Bob 1ooo
App changes sources for no apparent reason switching frequently to a source, such as the iPhone, that is not active and then locking up. The only remedy is to reboot phone or reinstall app. It is unbelievably frustrating. I can be at a play or concert and have to reboot phone several times during the event to continue connecting to a source that actually allows me to hear during the event.
Does not pair with my iPhone.
Use app for 2 years 4/5
I find The app very useful. A down side is every time I turn on the hearing aids the app goes back to the initial setting and not were I left off when I took them out. I found the tinnitus gen to be of little use. The need to go back to the audiologist to incorporate options is cumbersome. Finally why the choice between the three options tinnitus gen, nature sounds and reporting those options should be all be in the app and selected by the end user with the aids.
Can’t find location for a favorite 4/5
I am trying to set up a favorite and the location is only North Atlantic Ocean. How can it set up favorites with the resound 3D?
This works sporadically on Apple Watch, and merely ok on apple iphone, The complications does not work at all.
Lose connection 2/5
Constantly loses connection to hearing aids, have to open/close battery compartment on aids to reconnect. Often 3 or 4 times before app works
Not developed 1/5
The app continues to lose contact with the hearing aids and sometimes it doesn’t connect to one of the aids until you press a button on the hearing aid. At times the app connects with the Wi-Fi for no reason to the aids and diminishes the sound volume and you can not hear fo a time until it is released it. Not ready for the market and is more of an hinderance than a help.
ReSound 3D App. 4/5
I’m a new customer to ReSound hearing aid products. I purchased ReSound Linux Quattro hearing aids approx. 2 months ago. Compared to my previous 6 year old devices, the Quattro model is like bionic hearing. :-)
I have a iPhone XR and an iPad Pro apple devices. The 3D app works well on these devices.
One request please. Using the 3D app with my iPad Pro device, can the app developer allow the 3D program to adjust to landscape and portrait mode rotation. Example: when you pick up the iPad device the app should rotate/adjust to the proper orientation in which the iPad is being held.
Thanks in advance for considering this option.
Best regards? 1/5
That’s your attitude? Best regards?
Not a stable App! 1/5
Previous App had less issues than this “Update”. Often looses communications with my “Resound” Hearing Aids. I believe this App was created by a group of people that were not hearing impaired. If there was a rating lower than 1, I would have chosen a minus rating
Right now 3/5
It seems like every few hours i have to open the app and reconnect to my hearing aid. Right now for some reason i can’t even open the app because every time i do, it immediately crashes. I’m on the most updated version.
All devices must sync!! 3/5
The reason why I give three stars because I use Resound 3D all the time on my iPhone and now I want to use on iPad. I download the app and connected to my hearing aids. Few things did not show up. 1. Bluetooth is not connecting, yes I tried restart, update my software and nothing is working. 2. I wear hearing aids on my left side and when I downloaded this app. It’s showed up on my right side which is totally wrong. Eventually soon I will have N7 cochlear implant will be compatible both sides. I don’t want this app confused having two hearing aids. I want this app sync all of my apple devices!!! So please fix this and I hope I’m not the only having this issues. If you do I will change this review into 5 stars!
App Keep Resetting My Volumes 2/5
I only have hearing loss in my left ear and use hearing aids to help with tinnitus. Most of the time, when I sync my hearing aids with the app, the right one is set at a higher volume than the left. This is really annoying - I don’t even need the right hearing aid AND they are both set to “8” in the app on my IPhone and in my audiologist’s app. We have tried everything to keep both hearing aids synced at the same volume, but no success.
Also disappointing that I cannot switch my white noise sound in this app myself. I shouldn’t have to bother my audiologist for something so minor, and the “Relief” app puts the sound in both ears, not just the one in which I need the white noise to ward off headaches.
This app still has a lot of work to do...
Don't down load this app 1/5
Terrible, constantly chiming in my ear. Bluetooth disconnects mid conversation. Great hearing aids horrible app.