Love using Resy! 5/5
Great app and a great way for me to find new restaurants in my area and when traveling!!
UX not logical 1/5
Wonder why they didn’t just follow other booking apps with much better UX instead of trying to reinvent the wheel with frustrating back & forth needed for everything, dates & days not obvious, and overall poor experience. The app works fine but design is very frustrating.
I tried to reserve a table at a local restaurant but the app brought up a page that wanted me to invite guests and list them. It had not yet made the reservation. I did everything available to get it to move beyond that or go backward but it would not do it. So now I have no reservation. What am I to do?
Gave out my credit card details with permission 1/5
I called a restaurant to make a reservation, not using Resy. The restaurant took my phone number as usual. Then after I hang up I get an email from Resy confirming my reservation, even though I didn’t use Resy for the reservation. The restaurant must use Resy and have my details from my phone number. Fine. Later in the day I need to cancel the reservation, I use the email Resy sent me to cancel and it tells me I could be charged $100 ($25 / person) for cancelling even though it was several hours before the reservation. So I called the restaurant and cancelled and they assured me I wouldn’t be charged $100. What I don’t like is that Resy gave my credit card details to the restaurant, even though I didn’t use Resy to make the reservation, and that would allow them to bill me $100 for a no show, even though I never gave the restaurant my card details, not did I use Resy for the reservation, or give Resy permission to give out my card details. And when you sign in on the Resy website there is no option to delete your card details from them, nor is there a phone number or email where you can ask them to delete your credit card number. I’m going to have to cancel that credit card now.
Hate waiting try this for good spots 5/5
Beats other reservation apps for quality of restaurants I like
Displays availability for restaurants that are CLOSED 1/5
Title says it all. Displays availability for restaurants that are CLOSED.
Your website is not very easy to navigate. Sometimes it has a mind of its own.
I hate to tell you but Open Table’s website/app is much, much easier whether on computer or on phone.
No menu links 1/5
Just downloaded Resy on my phone and was really surprised to discover that there are no links to the restaurants’ menus! So if I haven’t been somewhere already, I have to take the extra step of looking up the restaurant’s website to see their menu. You also can’t favorite any restaurants. Both of these seem like HUGE oversights for a restaurant reservations app!
Resy doesn’t work 1/5
Guests scheduled visit, I made reservations, guests changed scheduled visit, I attempted to change the reservation from 3 guests to 2 guests. Website did not work.
Easy and fast to use 5/5
By Romano Works Out!
Resy is very convenient, easy to navigate and easy to use. Obviously the app was designed by people who think like users for users ease and convenience.
Notifications are broke 1/5
When I click on notifications to respond to an opening it gets stuck in the app with a spinning wheel.
Can’t make a reservation 1/5
When I get notified about a reservation and I open to app to click “reserve now” the whole app freezes with the loading circle in the middle of the screen. Has happened at least 6 times now so I have not been able to make a reservation at the restaurant I am dying to go to all because the app isn’t working.
By Bib B
Have so much trouble with the UI in this app 2/5
Have so much trouble figuring out how to use this app. And I’ve been using it for years. Can’t figure out if they just remove features (like— how can I search for dinner tomorrow? Or can I only search for Brunch? These are the situations I find myself in). I don’t understand why it’s so confusing.
Other than that... like the restaurants on the app, and like the app! But I do regularly get frustrated with the way it works.
Doesn’t Work 2/5
Notification alert pops up, swipe to open app, and then app doesn’t work. Consistent pattern. End up missing newly available reservation because it’s scooped up by the time I re-start the app.
I like the app, but does not format in landscape mode on my iPad. Thanks.
Please provide menus of your restaurants.
Does what it should 5/5
Works like it should. Great restaurants on the list too and more every time I look.
Where’s the menu? 2/5
It drives me crazy that I can’t browse menus when trying to choose a restaurant.
Very complicated 1/5
Resy is too complicated!
Would like to be able to see the menu and more pictures of the restaurant. I can’t seem to easily find a link to do that.
Annoying that I need to have a nickname and many I’m trying are taken
Do we really need another app, another password and another place to give an email address to? Do we Have to crawl through codes and signing in here there and everywhere just to make a reservation? Not worth it
Pop ups. Please don’t. 2/5
Pretty easy to use. One thing that I don’t get: I just installed it and here all the pop ups with enabling this and that feature. I have no idea what these features are! I just installed the app. I have no idea how useful or annoying they will be in the future. Of course I deny them all automatically. Why don’t you guys give us some grace time to play with the app to figure what we need or not. It’s kinda aggressive.
Too hard to find local areas 3/5
By Annette from NY
Not sophisticated technologically. Period.
Inviting other guests 1/5
By why us this so hard?
I have been unable to invite more than one guest. Shouldn’t be this hard!! Further, I have now entered 6 nicknames so that I can post this review and they are all taken. Annoying.
Credit card charges? Manipulative App 1/5
anytime that you cancel a reservation you get a notice that you might be charged even if you only reserve at restaurants that never charge cancellation fees. you’re also not allowed to use the app unless you enter your credit card number, this is extremely offputting and classist and lacks transparency, that’s an awful way to do business I don’t recommend this app to anybody. I hope you fail RESY.
Hard to navigate 1/5
By Classic Diner
The worst ( by far ) restaurant reservation app. Every single person I talk to says the sane thing. Period.
Worst reservation app experience 1/5
First time I use the app and it was a bad experience. I got to the restaurant w my party and the restaurant was overbooked. Clearly there’s no communication between the restaurant and the app. So what’s the point of this app. Might as well call the restaurant directly because the restaurant will honor their own reservations. Looking through the reviews, this is not an isolated incident. Crazy it’s not been fixed yet.
Cancelling reservations is impossible. 1/5
Not sure why the ugly black screen, but OK. The app does not clearly connect you to cancellation and does not retain your history by changing the number of guest to 2 by default. Clicking my email link takes me to www.Website where I have to login and then no search for cancellation option that does not work. 4.8 rating, really?
Slow, buggy, bad review system 1/5
By The Arthurian Legend
Checking out a restaurant in a different neighborhood?
App will stall.
Looking for a reservation for later today or at some other time.
App will stalk.
Want to leave an honest review of a restaurant?
Sorry only positive reviews allowed.
Want to modify your reservation in a timely manner?
Sorry, you can do that on Resy. You have to call the restaurant after 5PM on the day of.
Resy is NOT for customers. The people dining are NOT the priority.
I cannot think of a redeeming quality to this slow, buggy, dishonest app.
No iPad App - No Way it Should be 4.8 Stars 2/5
I use Resy on the iPhone and it worked decent enough but no iPad app now? There’s no way it should be 4.8 stars and miss this critical platform.
User experience with the app 3/5
Love RESY but may I suggest adding reservation options in 15 min increments rather than 30 mins. If I’m arriving at 12:45, there are only 12:30p or 1p options.
Also, the default is to view a list of options near me, but usually I know exactly where I want to go and it’s not so easy to figure out how to search for my restaurant (sometimes in another neighborhood or city). Thanks s option should be more intuitive.
By FL Land Man
Not very user friendly
By El Duro de Palermo Soho
This is the worst app on my pho
Awkward Ap 2/5
By Cory Arlington
Find Ap unfriendly. Cannot find the way to decrease number of people in reservation.
I have an account that I’ve used online. However when I try to login the app it never recognizes my email address which is clearly correct since I receive my reservation confirmations.
faster to use mobile website! 2/5
The resy app is not great. Look, I still use it because these restaurants only use resy unless you can get in over the phone. But when I try to open the app it takes — not kidding — at least 2+ minutes to load. And recently I’ve received new table notifications and when I click through to the app, it has taken over 5 minutes of [the turning circle] loading before I gave up. By that time I had already received the additional email notice and clicked through to reserve on the resy website instead. The app was *still* trying to load and I almost missed my table.
It generally takes forever to load when you just want to open and peruse. I think the search function could also be improved.
Annoying that you can’t search by neighborhood or cuisine. Needs a points system. App crashes often.
Love it 5/5
It takes the hassle out of reservations
Good with room for improvement 4/5
The app needs to be able to mark favorites and sorting ability.
Not a fan 1/5
When you finally get notified that the table you were waiting for becomes available, the notification is silent. So you have to be actually looking at your phone to make this dream a reality.
But then it happened.....I WAS looking at my phone and the notification came through!!! And I clicked it.....and then.....FROZEN. It asked me to accept the table and put in my credit card info but I never got to the next page. It wouldn’t let me accept the table or put in me CC info. So I lost the table. It’s not a big deal I guess, but when you take your mom to nyc and want to eat at the latest cafe in a historic jewelry store, you want to depend on that app to make that happen.
Epic Fail 1/5
I got on the app to secure a reservation 30 days in advance at 9am like prompted by the restaurant. Time slots were available. I clicked one and went through the prompts. First it told me my credit card was invalid. Lie! Then it told me the reservation was no longer available. So in the end I didn’t get my reservation and now it’s booked up. If my credit card was “invalid” how does my card have 5 pending charges on it!? I feel like this should be fixed and I should somehow be able to get the reservation I attempted to book!!
Best app 5/5
Seamless experience. Best restaurants in Aspen!
UPDATE: app deleted. Complete junk. 1/5
UPDATE: What’s the point of a notify feature, if the app literally freezes and gets stuck in pinwheel death. App deleted. Many reviews here are fake.
Search feature is lacking. Notify feature is a great idea, but just provides spinning pinwheel when you click the notification to reserve. Embarrassed that so many great restaurants chose this app as a solo reservation source when other apps are far more mature in functionality and features.
Slow and awkward 1/5
By daisy eats
Besides being incredibly slow with little search/filter ability, the simple edit profile doesn’t work. Map function is clunky.
Hate this app...... It stinks! 1/5
I was so disappointed when local restaurants switched to this app! It’s NO OPEN TABLE!
First, I have an IPAd with a keyboard, and the app won’t switch to landscape view!
You cannot set your local city as a preference....this automatically comes up for New York (i’m in FL).
You cannot easily search for area restaurants..it gives you a list (of places I don’t often go to).
You cannot easily set your party number.
If you want to modify your reservation - well good luck! It’ll take you forever to make the changes - if you can find out how!
I HATE THIS APP.
Don’t bother 1/5
3/10 times app will freeze. Have had it for a week and have always had to go to another reservation app or call the restaurant
App is so slow..pain to use 1/5
It used to work fine but in the last month the app does not work. It keeps getting stuck and is a total pain to use...I only deal with it bc it’s the only way I can book some of the good restaurants in NYC.