This app has actually changed my life. I’m able to navigate a competitive and overwhelming NYC dining scene flawlessly. I’ve never been disappointed by the restaurants available. The Resy guides are really helpful and support has no peer in the reservation game. Thank you.
Easy to use. Top-notch local restaurants. 5/5
By Quisp v. Quake
Super simple interface, which is a word I don’t generally use, but it fits here.
The restaurants seem to be more local and cultivated, at least in Austin, TX. It gives me the confidence to use RESY in other cities to find places unique to that area.
More people 2/5
Making res. Not clear how to alter size of party. Also is there a change, modify option ?
A pleasure to use Reserve 5/5
I find Reserve a pleasure to use. It is easy, quick and many of the restaurants are terrific
choices. It is definitely my restaurant reservation app of choice.
App needs work. 3/5
Many restaurants in Manhattan are now using Resy. The app is difficult to use. Open Table is easier but many of my favorites now only book on Resy. Hoping it will become more user friendly.
Great reservation app 5/5
Love this app
Love how app provides restaurant options 5/5
By Suzie Rusak
Easy to use once you get hang of it.
Couldn’t login 1/5
I tried all 3 ways of logging in to no avail. When I try logging in via phone number (their preferred method), it immediately will say I’ve been signed out due to an error. Then I have to login again. I tried restarting the app and my phone. I also didn’t receive email instructions to reset my password. No way to sign in. Thus, the app is unusable for me, unfortunately.
Not Very User Friendly 3/5
By Moderately pleased user
The app is not intuitive at all, and is especially inconvenient for travelers. I just tried making a reservation for a specific restaurant in DC from out of town, and it kept defaulting in the search to my current location. I really don’t know why restaurants are moving away from the very simple and user friendly OpenTable, to this.
Resy Dallas 5/5
Should mature and be even better. I like everything about it. ✅
What a Joke ! 1/5
Cannot believe how this app could rate higher than 1 star. Iconic brands such as Tiffany’s must see some advantage to associate with a reservation system like Resy. The developer of this app has no understanding that we do not spend our days looking at this little screen waiting for an email that a table is available - to no avail as you have to be quick to sign in. Tried twice - am gone now. Maybe American Express will get their issue ironed out.
Not good. 1/5
This is so much worse than the “Reserve” app it replaced. It’s not intuitive, you have to hunt for search settings, and it prioritizes results with zero regard for geography. I searched for things near me home, 50 miles from Boston, and it only showed Boston restaurants on the map and in the list of results, but when I searched for places in my city by the names of the restaurants, I found the places I wanted. Fine if you have a destination in mind, but the trouble is, sometimes I want to browse. Seriously annoying. I really wish all my fav restaurants had just stuck with Open Table, which is easy to use and very good, except that how half my fav restaurants have switched to this garbage.
Resy very difficult to use 1/5
Your site is not very user friendly. Very difficult to navigate and to make and confirm a reservation. Open table much easier to use
Not worth your time 1/5
By ditty b
Despite having allowed notifications to my phone- Resy would only send me an email alert that a reservation I was trying to get had opened up, by the time I received the email it was gone. I finally was able to get notifications to the phone, but each time I received a notification of an opening and tried to book a table the app said that there was no availability, despite responding as soon as I received a notification. Resy doesn’t help get that reservation you want at all, even if you were willing to pay. It’s a waste. Probably have better luck with the hotel concierges.
Very convenient 5/5
By Creole pics
Simple, easy, takes out the stress of getting that perfect reservation for lunch or dinner.
Worst reservation app 1/5
By worst reservation app
I know many restaurants are switching to this app and it’s a travesty. This is so hard to use and you have to login and get multiple codes to view your reservation. It’s so complicated. Hate using this app and wish restaurants wouldn’t use.
By Glass ceiling
The navigation to book is clunky. The three step process to initially book is a terrible user experience. Waiting for a text to get a code, then getting into the app to book is exhausting. Tried to change a reservation date and it looped me around so many times I got frustrated and canceled. At this point if a restaurant is on this app and I absolutely want to go there I’ll pick up the phone. Otherwise I’ll continue to use OT which is a seamless experience all the way around.
Crappy app because you can’t change or cancel a reservation without incurring a significant fee!!!! BEWARE.
Can’t book two reservations in one day? 3/5
Looks like you can’t book two reservations in one day even if one is lunch and one is dinner. It will auto cancel your second one!
By Mindful type A
Resy is unfriendly and super protective of simple sign in. I only use it for the hillstone grill in bal harbor which I love but hate that I must go through resy. It’s awful. It’s frustrating. It’s a kill joy. I use open table 6xweek. Where ever I am. I live in Mexico City London and Miami. And only resi for one resto and it’s a pain and frustrating every time!
Love Resy, but... 4/5
Only complaint is that when you click on the push notifications for new tables the app doesn’t ever seem to load.
Wont open 1/5
Worked yesterday. Today it wont open. Stays on red welcome screen forever. Tried multiple times & reinstalled. Now I’m worried about my reservation tonight.
Don’t ask 1/5
Terrible, I’ll write more when I calm down
Works every time! Love it!
Love Resy! 5/5
By Clydesdale Rider
Love how easy this app is to use and the bells and whistles are fantastic.
Great selections but hard to filter 4/5
Great restaurant choices but so hard to filter or control the specific area.
amazing company & app 5/5
By Spanky mankman
such a better user experience than Open Table, & the collection of restaurants is so much better!
Not sure what is up with all the negative reviews 5/5
The app worked just fine for me. Loaded quickly. Easy to navigate. Made a reservation and moving on.
Very meh 1/5
The app is woefully lacking in features and has a weird very non-standard interface. Plus many restaurants on here are very lackluster.
Meh: why ios11 only? 1/5
App was ok. Now it refuses to run on ios10. It worked just fine, yet now its disabled. Not upgrading to ios11 on an older phone. To whoever made this decision: Take a long walk off a short plank.
Confusing and primitive 1/5
This app needs some tweaking. Not customer friendly at all.
I’m sure they’re working hard on it, but the app is super exasperating. Super buggy and slow which is fine for some apps but not if your main purpose is to facilitate hard to get reservations. I’m sure the notify concept is great for restaurants but it’s such a horrible experience for potential bookers. Constantly getting dinged and then opening up the buggy and slow app just to be notified that you missed out. Ends up making my booking experience at favorite restaurants full of unnecessary friction.
Also the home page of the app just doesn’t make sense from a user experience, why is it so hard to simply get to the restaurant I want to book?
Online experience is much better. Keep working at it, please.
Out of business restaurants still on system 1/5
The app needs to ensure options provided are still in business. When I made a reservation and called for directions the phone associated with Alpha Soda Kitchen is no longer in service.
So annoying! 1/5
Why does it need my credit card to make a reservation?!?! No explanation. Just a demand, then they don’t use cc scan or Apple Pay. So creepy and annoying. How did this terrible little app take market share from open table, which was much more aboveboard about this stuff. Hate this user experience.
Email harassment 1/5
By Stella Mutrux
Somehow I was placed on an email list without my permission. Fine, it happens. I chose the option to unsubscribe. Another email comes in. Maybe it takes a few days, I unsub again.
I continue to get emails past this point. So, I email resy directly asking them to please remove me. That was April 19. I’m STILL receiving emails.
No apologies, and no respect of my ask to be removed. I’m not one to leave bad reviews, trust me this was the last resort. Not sure what else to do at this point as I’ve exhausted all other options.
By Foodie critic
Compared with open table this app is lacking. No menus, minimal restaurant info
Resy makes it easy to get a reservation 5/5
By great way to reserve
I am so glad Resy is easy to use
Horrible GUI - Very unintuitive 1/5
This app needs significant work. Changing a reservation, adding guests are all very unintuitive activities. Not very well thought out user work flows.
By 123 monkey
I wanted to reserve for 4 people and the app reserved for 2 and I couldn’t figure out how to revise reservation.
Not a User-Friendly App 1/5
By Janet Gail
This App is difficult to navigate. Unlike Open Table or other reservation services, we have to “start from scratch and jump through hoops” to access information - even our existing reservations.
Hopefully, access will be simplified in future updates.
A great start 4/5
Clean layout and easy to use - would love to see menus available (and more participating restaurants down the line).
Poor sodtware app 1/5
By Looking tobuy
Ap does not let you specify size of your party - sometimes you want a reservation for a party larger than 2
Not Great 1/5
I find this app very counter intuitive and hard to navigate, the search boxes are so minimized, I don’t want the opening page to give me suggested restaurants. They should come up once I enter the city and date and time and party size, not before.
It should open with the search boxes or my existing reservations. Also any existing reservations should open to a whole page, not a tiny sliver at the top...I hate it when I find a restaurant that uses Resy...
Too complicated and invasive 2/5
Resy Too complicated and invasive
Improving it 5/5
To make Resy even better, add the restaurant menu on the site!!!!
hate it 1/5
doesn’t wait til you decide And then doesn’t give you any options… Not going to Waldorf Astoria restaurant because reservations are too difficult
App stinks! 1/5
This app has big problems. I thought that I made a reservation at Restaurant X. However, going into my app a different day, the app displayed a statement that I have no upcoming reservations. Of course, I then attempt again to make a reservation but received a pop up informing me that I already have a reservation with Restaurant X. I go to check for this upcoming reservation and, again, it tells me I have none!!!!! Fix this!
Easy reservations 5/5
By Local Venice Guy
It beats being stuck on hold or waiting while they try to find a reservation. This is very easy and convenient and most of all send you a reminder