App zone setup 1/5
I’ve been trying to modify my motion zone but keep getting a message saying sorry try again in a few minutes. I pay for this service so what’s up???
Battery hog! 2/5
I don’t use the app much at all, really just for push notifications. Today it’s been 14h+ of background usage and totally destroyed my battery. This app has gotten better but it seems we are swinging back to the old Ring with junk software updates that add no value.
Latest update fail 1/5
Since the most recent app update my event history videos no longer load on my iPhone X. I contacted support and they provided no results since I’m the secondary user. They didn’t even look into the issue once I told them I’m the secondary user. Live videos work have not been affected but historical videos crash the app. I’m sure I’m not the only person experiencing this issue.
Going downhill fast 1/5
Ring and the ring app really starting to fail. By the time you get the warning someone is at the door and the app opens and connects they are long gone.
2 stars at best 1/5
By -- denverGuy
Giving it 2 stars for being a neat idea, maybe someone else can actually pull it off.
This app is a giant steaming pile, it crashes constantly, is rife with bugs, and suddenly stopped providing recoding history. Apparently I have to sign up now for a new monthly service? But I never received any info on this. And 90% of the time it takes so long to load the live view that who ever was at the door has already left. And we have internet speeds of over 100mbps so... Total piece of crap, we’re going to toss the doorbell and just go back to the good old days. What waste of $$$
Slow view response 2/5
By Ring delay
When I first got my ring I would get notifications from the top of my drive way. Now I’m luck if I get one while standing on my porch. The old saying.... If it’s not broke don’t fix it should apply to Ring updates.
Please make a shortcut for this.... 4/5
I love the app. The new features have been great, especially with the shortcut to the live feed. If I could ask the developers to add this ONE feature on the home page- please add a shortcut to SNOOZE the motion. It’s very time intensive to go to dashboard, then to devices, then to the device, then to the motion snooze. Give the option on the front page as soon as you open the app. Would make this a 5 star!
App crashes a lot 1/5
Everytime I try to see my front door in the app a blank pop up shows and only allows me to slick ok and when I do the app closes itself. EVERYTIME! It seemed to work great at first when I bought but but as went the app seems to stop working with my door bell
App crashes when viewing cloud recordings 2/5
With the latest update, it seems I can only view what’s currently live in front of my Ring doorbell 2. If I tap on *any* of the captured cloud recordings listed in the app, I see a blank alert box with an OK button. If I tap on the OK button, the app crashes. Every single time. I’ve even deleted the app, reinstalled it, and logged back in. Same issue.
This makes the doorbell 2 and the app pretty much worthless. I hope others have made you aware of this issue and that it is at the very top of your development team’s priority list, because if it’s not, I won’t be doing any further business with Ring (I see you back there, Amazon, Ring’s new owner…. You’d better be taking this situation seriously, because the quality of this product has dropped through the basement floor since you took over.)
Live view issue 1/5
Before the latest update, my live view responded almost immediately. Since the update, it takes at least 30 seconds to connect, if it connects at all. Very disappointing.
How do I submit negative star review? 1/5
By dissapointed user 2018
Great idea, really poor execution. Ios app is slow, it takes more time for the app to open, than my mailman to resign from delivering packages, noone will wait at the door for a minute.
Cameras rarely work 1/5
The cameras don’t pick up properly a person went in my car and the ring camera never picked it up I wouldn’t buy ring products the cameras don’t work when you need them to don’t buy ring video stick up cams
Live view hardly works 2/5
When I hear something outside is (of course) when live view decides not to work.
I pay for my camera to work all the time not 50% of the time.
Where is Siri and HomeKit integration? 3/5
By DK from NY
I love the product. It is reliable, easy to setup. Rich on features. One problem. Big problem. NO HOMEKIT INTEGRATION. WHY????
RING IS COMPLETELY WORTHLESS!!! Don’t BUY IT!!! 1/5
By Hoods robin
Constantly getting ERROR messages!!!! THEY DON’T CARE ABOUT THE BUYERS WHO HAVE WASTED SO MUCH MONEY ON THIS SO-CALLED SERVICE!!!!
I loved it in years ago, but HATE IT NOW!!!!
I’m moving in a couple of weeks and I’m NOT going to get RING there!!!!! PAY ATTENTION TO THESE REVIEWS AND FIX THIS THING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SLOW app 2/5
App is most unreliable. Takes forever to load. Will load even slower if your alarms have been triggered accidentally and you need to shut them off quickly. So expect many calls from the professional monitoring service.
Their home kit and professional monitoring service are great (save for poor adhesive that came with the motion sensors).
Excitement turned to annoyance . Doorbell is useless. 2/5
Was very excited to get the Ring 2 Doorbell when I updated my ADT. Was working great until yesterday morning. I left for work and it just stopped working. From what I’m reading it’s not finding my WiFi. I went through the steps to change WiFi to my 5G WiFi but it wouldn’t change. Went through the process to see if WiFi was strong enough and it indicated it was . Still not connecting. It did however very nicely record me trying to reset WiFi. Wonder if it not working has to do with the update that downloaded yesterday. So sorry I have this useless product.
I just bought this and it won’t let me register all I would hate to think I spent all that money on this device and it won’t work on my phone oh that ain’t good
Non-stop messages to buy cloud subscription 1/5
No issues with the product nor functionality of the app but here is the issue. Unless you buy their recording subscription they plaster large banners all through the app warning that your trial expired, you must buy, you’re at risk. It’s orange and annoying. Even after clicking decline on the offer it just comes back again and again. And on the camera view if you touch it it throws you into safari on their offers page. Super annoying.
I even spoke to their support who said they’d do nothing. Sorry you’re stuck with it. Or buy the subscription.
If it wasn’t for this I’d rate them 5-stars. But those ads are interfering with the use of the product.
Needs some fine tuning 3/5
Good app on balance but certain functions need review and fine tuning.
Specifically the zone definition on the iOS app does not function properly.
I’ve defined zones yet unit continues to activate on motion outside the defined zones even after setting sensitivity at its lowest. Adjusted defined zone several times by moving boundary further from unwanted area several times.
Unit continues to record and turn on light despite my efforts.
Result is 30-40 unnecessary alarms and recordings daily.
Seems iOS app is not properly downloading parameters to the unit.
PLEASE MAKE IT A WIDGET FOR APPLE! 5/5
This app would be even more amazing if you were able to add it as a widget to an iPhone. I use widgets the most on my phone and wish I would quickly glance at my security app! Please consider this!
I love the ring system and the app!
Use to love Ring - now not so much 1/5
There are some serious issues going on with the products. I have two doorbells. Suddenly there are enormous lag times & thats IF I even get my motion alerts!
Too Slow 1/5
This app is TOO SLOW, it’s on about a 5-6 sec delay, it’s definitely not in real time..A lot can happen in those crucial secs.. I can’t talk off mine. So annoying, if didn’t have to use this app I WOULD NOT.. my friend told me about another camera service, I’m about to buy..
Crap app 1/5
By ring blows
The product is good but the app is complete trash. Used to be decent but with recent updates is complete garbage. Extreme delays between notification and ability to view. Anyone giving five stars is an employee of company, or an old post. SAVE your money, buy from different manufacturer!
Keep loading & loading on the last update & the latest update 4/5
I love my 2 spotlight cams & that’s the only issue I have right now.
One huge missing feature. 4/5
A great app and product. However, you should be able to put motion zones themselves on a timer. I live in an apartment complex and that would be awesome for zones that are more active during the day, that then becomes slower at night.
Does not let me add shared user 1/5
I was loving this at first but I just found out the app is not letting me add any shared users to my device. I type in their email and the “send invitation” button stays grayed out and will not let me click on it. Pointless if I can’t share access with other family household members.
Fix the lag!!! 3/5
The entire concept behind having a Ring doorbell is that it allows you to answer the door immediately, even when you are not physically able to do so. Unfortunately, with the lag time, you can’t answer the door before people leave. I had a delivery from FedEx recently, and the FedEx man rang the bell, waited about 15 seconds, and headed back to his truck. Had I been able to pick up the ring doorbell immediately, I could have told him to hold on just a second, as I was heading downstairs. Not being able to answer the ring immediately defeats the purpose. Also, I’d like to know why my ring doorbell doesn’t pick up any movement from midnight to 5 AM every day. I know there are cars that go by, because I hear them. I have checked my settings, and I don’t have it set to turn off during that time. My ring doorbell is hardwired, so it should not have such a lag time. I have a good Internet provider. Please, for the love of pete, FIX THIS PROBLEM.
To Slow to be truly effective. 2/5
To slow for real time. I have a 300gb network and 3 ring devices. Like the idea but to slow to use microphone or simply respond to individuals. Alerts activate after person has already left. Good in real time but can’t keep the app open at all times.
I am very please with the cameras I was on a cruise and was able to get notifications whenever someone was at my door I’ve traveled through Europe and still get notifications and could see who was at my door.
Not Happy w/Hidden Membership Fee & Functionality 1/5
By Henry Deltoid
The annual fee is not extremely expensive but based on general principle alone I would not recommend this device to anyone because nowhere on the box does it mention an annual fee. I would have considered alternatives at the store, and this company knows that. So they hide this cost.
Also the quality of the device’s performance leaves a lot to be desired. I'm constantly getting motion detection videos when there is nothing happening. I have my motion zones nowhere near the road and I'm also getting notifications every time a car drives by. And sometimes when there are visitors (stepson coming home from school) I get no notification at all.
Also, if I get a response below from the developer stating anything other than they are willing to provide me with the membership at no additional charge, I will ignore it, return this product after the free trial, and go out of my way to recommend against this product. That is unethical marketing. Be honest with the community and learn that there is such a thing as bad profit.
Have a nice day :)
Motion Videos 2/5
By Heat side
Over all I like the app. I hate the fact that it takes forever for the motion videos to load. When I get an alert there’s motion at my door it takes at least two minutes before I can view my video. In a lot of cases if there were an intruder they would be gone by the time I can see them on the video.
Flood Lights 5/5
I should have done this maybe over a year’ I have almost everything that rings put out on the market, being with ring from the beginning, I honestly think the flood lights are the best on the market with its smart technology. I had my Netgear camera too which I have pass down to my daughter ‘ not bad’ but no comparison with clarity, sounds and my favorite smart technology that allows you to highlight only the areas you need cover’ so less false motion. I have even got bestbuy employees to get it and a few neighbors.. Easy and do it yourself installation.
Too many taps to get to live view... 1/5
Why do I have to tap so many buttons to get to live view?? When I tap on any one of my cameras, I want live view to open immediately. I do NOT want to see a recorded video. This needs to be changed.
Poor performance 1/5
Update to the new app yesterday on my iPhone and now doorbell and security cameras will not go back on-line. Continues to say no internet connection when my Wi-Fi has no issues with Netflix Apple TV Hulu our computers and phones. How can Ring not be recognizing the Wi-Fi. 1.5 years of no issues until now. Super disappointed and now need to consider new companies. What a waste of an investment.
Ring stinks 1/5
What good is a video doorbell if there is no app that allows you to see what’s going on.
We paid a lot of money and they only thing that Ting does is send a notification that there is motion at my front door.
I’m returning this to the store and getting Nest. Nest has much better reviews and all of their other Products work great
I use the Iphone 10X max. I see the video feed but it’s blurry! I have fast internet with a good router. I can’t even get to the subscription program to pay for the ability to record my videos. I can get to the plan subscription options but no link to actually pay and download them. Serious flaw with this APP.
PLEASE FIX the app!! Choppy video.. 3/5
When answering motion or someone ringing the the doorbell, the video is choppy..very low framerate. Viewing the cameras live works fine and so does reviewing recordings. Its only when you answer motion or the doorbell. My devices are the iphone xs, the ring pro and the ring floodlight. Please fix the app!! It started a couple versions ago.
Since the recent update, the app will not allow me to look at my videos. Just brings up a box the says okay, then if I press okay it kicks me out of the app
Here’s the Practical Low Down 1/5
I’m giving one star because Ring needs to pay attention what paying customers are writing. Does it work? Kinda. Hardware seems OK but the software is dismal. The problems with the system are too extensive to put into writing here. Ring’s quality management appears accept more than 500,000 unhappy customer satisfactions per million, successful companies require less for 1000.
Where is the rotate 3/5
This app need a rotate of the video so you can look at it in landscape
1 year review 3/5
Pros- Sleek look, lights are very bright, easy install, setup took a few attempts but it all worked out ok, ability to customize your alert zones. Picture quality is good, nigh vision is a good quality.
Cons- live view for me outside of my home works less then 50% of the time. If I get a alert to my phone and I try to connect to see it in real time it never works. I have to wait for the video to upload and then watch it. Which makes the alarm and voice activation useless because I can’t watch it in real time. Yes I do have a WiFi booster for the ring. If these issues are fixed I will be more then happy to change my rating.
Unable to see the person because of the delay.
Takes forever to load 1/5
The app takes several seconds before it loads the live view (about 1 minute). Once it loads you need to wait several minutes before you can view the recorded video to see what triggered the camera.
Hey when is that HomeKit integration coming? 5/5
I read on AppleInsider that you guys got certified for HomeKit using the Ring Pro and another device. Congrats!!
When’s the update to the app coming????
Horrible performance and lag 1/5
I want to love this but there is so much lag so often, even when my network is fine, that I just can't take it anymore. Sometimes I cannot even connect to a ring event. Just a spinning wheel of death and then timeout. Sometimes I can't even view an old video from the cloud server. Just plays a few seconds and freezes. I've been a subscriber for over a year and the app just keeps getting worse. I wish the developers would step up their game.
Great security addition to the house 5/5
I love all of the latest updates that have come out and i feel it has enhanced the Ring app tremendously. The only thing i would like to see in a future update is when motion is trigger on one camera, the user has an option to pull up all of their cameras in a split screen view, in case something is actually going on at their house.
Overhyped product 1/5
It takes forever to load a live view and almost always missing whatever happens in those first seconds. Many times seeing the mailman leaving or already there when motion is detected and even chopping out clips not allowing me to see more. Lots of time it just hangs and stays loading. After reading about Nest doorbells I think I might make a switch. I mean they have continuous 24/7 recording so you won’t be missing anything. Ring doesn’t seem reliable. I wish Ring stepped their game up and make this useful. I don’t think recording chopped out clips is it. Even my CCTV cameras log in faster and at least able to see through them all at once. I’m not saying Ring should do everything like CCTV devices but come on. Give us at least a way to record whatever the doorbell see 24/7 using a local network hard drive or something. If this is the way Ring will work forever then I don’t see it going far.
Alert Opens Full Screen Video??? 2/5
Nope! It doesn’t! That setting is NOT saved when I turn it on! It doesn’t seem to care that I REset it every day. If THAT doesn’t work, why should I even have the doorbell?!
By the time I find and open the app, etc., whoever WAS there...is gone! If THAT doesn’t work, we know your customers are NOT a priority.
There’s lots of potential but, so far...it’s not being fulfilled. iPhone X user