App is not doing its job 2/5
Please please fix the notification issues! The app has is either delayed in notifications or not notifying me at all. When I delete videos it’s giving me an error message. When I’m alone in the house I really depend on my Ring to let me know if someone is at my door or in my house and I can’t anymore.
Drive way 4/5
By ring ownet
Goes off line too often while my other 2 do not
Not sure what the problem is
Excessive unhelpful alerts 1/5
I bought Ring for home safety, not repetitive warm temperature “emergency” alerts.
Change is not good. 1/5
I have had my ring doorbell for a few months now, and it was very good. Now they changed the app to see it live, now it takes longer to get to the live button to see who is at your door. This is why I gave it only 2 stars. I don’t like it. This is an update thanks to the updates on the ring doorbell we have removed it. And won’t even use it. Don’t buy there are better ones in the market.UPDATE I pay for ring a year at a time, now they shut my ring account off in June, saying I didn’t pay it yet. I called and called I even told them I am paid up till September I even have a receipt showing paid up till sept. They would not honor my receipt.
HomeKit Support? 3/5
When will HomeKit for Ring cameras/doorbells be supported?
This is taking longer than expected. Error message. 2/5
This is taking longer than expected. Error message.
Awesome app 4/5
Delay on captures 3/5
My ring tends to miss the captures of individual walking in front of my home. Nighttime captures are limited. I can pull into my driveway and there is no recording of it
Safety Report notice can’t be turned off 1/5
Every week I get a “Safety Report” notification that can’t be disabled without disabling all notifications. It’s incredibly annoying.
Love the app/just fix some of the bugs 4/5
I love the app and security it gives. Only thing I would ask is to iron out some of the bugs/glitches.
By Chase Member
Ring products are the best.
infinite loading screen for live view 2/5
i always get told that the signal to WiFi is weak but that’s not true because it works every time after doorbell is rung.
The app doesn’t work 1/5
The app doesn’t work.alerts are late. Anyone else have this problem? Why can’t I comment on other people’s videos?
Allow customers to remove devices without being home 1/5
Motion sensor is acting up and my only choice when I’m out of town is to either leave my entire house unprotected or deal with the motion sensor going off every so often. Unacceptable switching to a real alarm company
Bad update 1/5
It was never very good to start with. Very iffy… very slow in showing you recorded video ….and many times, even though it showed one was recorded, there would be nothing there. Any saved recordings, would soon be deleted on their own and you lost them. Even though you’re paying to see all of your recorded videos, many times they’re not there. With the latest update,Whenever you try to delete several recordings, it shows an error. Each and every time
Love it! 5/5
La mejor aplicación la mejor cámara de seguridad
Bought a ring a year ago and then it stopped was told it stopped functioning, it was a ring 2 , truth is it shouldn’t of stopped working very very disappointed, I had to go buy another if this one stops working I’m done with ring, makes me wonder about the product itself
Poor customer service 1/5
The camera is great. I love it but good god you better hope you never have to contact customer service for anything. I’m trying to pay for a plan and instead I’ve been on hold for 30 minutes. It’s not that hard and yet they have managed to make it that way. Like….I’m trying to give you money! It’s weird to me that ring doesn’t have a better system in place to pay for the app. Can’t I do it through the app!??
Live video fails to load when you need it most. 2/5
When at home, connected to wifi, the Live Video takes FOREVER to load after someone rings the bell. 15 seconds + (sometimes doesn’t load at all). It’s not the internet connection (I’ve checked this hypothesis before). With something so critical (Who’s at my door?) you would think that’s the most important thing for RING to get absolutely right with this app.
Excellent customer service and consistent, timely security.
Ring app issue 2/5
By CA KID
Based on my recent interaction with your technicians, they have indicated that there is an issue with the app. Even though my Ring 3 is hardwired, the power source indicates “Battery” and not “Hardwired”. The technician had indicated that the Ring 3 is showing “Hardwired” and charging on your end. App issue needs to be either updated or resolved. I believe this issue started after the most recent update. Let’s get this glitch resolved
Solid App but needs improvement 4/5
The app is solid, the response time when answering rings or remote viewing the camera needs substantial improvement, waiting for 20 or more seconds for the app to respond is useless. Another issue is the lag in the camera reporting activity. I’ve tested the lag by triggering the camera and then waiting for the notification, and the lag is substantial most of the time. Lastly, with the latest update, the app gives an error whenever events are deleted but deletes the events nevertheless.
Can’t even reset password 1/5
Own the unit, have the app and when request reset, nothing.
No customer service number, will remove when back at my vacation home!
Dump trailer 1/5
By stupid ring custermer
I just had dump trailer stolen in front my house that ring didn’t do anything for me
Encantada muy buena calidad la recomiendo 🥰👌
Ring is top rated 5/5
By 121 TD
I have owned ring cameras for about four years now and I love them. They have help me and my neighbors keep our street safe.
Peak ah Boo 4/5
Now don’t have to get out the bed to Peak ah Boo !!!!!
Worst company and APP around! 1/5
Garbage app can’t even stay consistent with wifi when my router is 6 feet from it! And a router that allows me to get 1 gig of internet I currently have! Horrible product, App and company who is now owned by Amazon! Garbage product that I will no longer use or pay for! Don’t waste your money on a company that doesn’t give 2 F***S about its customers!
Developers - How do I keep the lights off??????? 1/5
I’ve tried changing the settings for disarmed then disarming the floodlight; turning off lights; turning off motion detection; and nothing works except pulling the dang circuit breaker!!
Please get rid of this geofence crap and there is a bug when deleting videos
Latest update needs an update. 3/5
After the latest update, our Ring gen 1 seems to have stopped trickle charging from the hard wired transformer connection. I called support after extensive trouble shooting and they tried to help, but didn’t know anything. They tried to tell me I needed a resistor and was lucky it worked for as long as it did without burning my house down. I explained the problem was either with the app or the ring itself. Hopefully enough people with the same/similar problem, which from the discussion board is clearly the case, will get their attention and they’ll fix it.
Terrible support 2/5
By Zack hof
God help you if you need any sort of support from the Ring app. Honestly whenever I do need to use it in an emergency it never seems to work. Recently I moved and for some reason my Ring subscription cancels itself because I added it to a new location but using the same devices. Ring‘s customer support is not very good and you cannot help you unless you jump through 1000 hoops. Buyer beware look somewhere else there’s better quality products out there
Ring video doorbell 4/5
By Merls 22
I love it’s I just would like for the sound to be stronger when the person is further from door. It hard to hear what the party is saying
Ring app issues 3/5
I can’t seem to find a way to submit a bug fix report for the app, so I’ll submit my issues here. The app has been having issues losing the dashboard for months and the past few weeks it keeps crashing when I try to watch my activations.
Please update 2/5
The app is very slow and laggy.
Also, when I click on current motion it does not load.
Bad upgrade 2/5
Latest upgrade installed on my iPhone and my iPad, lost a lot of functionality. Batch delete no longer works, constantly errors out. Overly sensitive on choosing, doesn’t allow me to delete things easily.
Poor update cannot delete all 1/5
Since update you cannot view your videos and delete them all in one button.This used to be a problem a few versions ago and they finally fixed it and now they’re back to the same problem not sure how this occurs over and over again sounds like for programming from the programmers.
Basically a paperweight.
That is all!!
Need more work
I like the system there are some frustrations 4/5
In the home mode it s very tough to be able to move around the home at random times during the night. I would like to be able to protect the family during the night but to get up very early or trouble sleeping and getting up will trigger the alarm waking up the whole family. I have not figured out correct way to handle that.
I looked to see if there was a sensor made to monitor the freezers in the house and report if one was running not cold enough. Hopefully that will come along at some time.
Latest update has issues 2/5
I use iPhone 7 Plus with current iOS. I have Ring doorbell and wired camera above garage. Issues that have started: 1. I delete all the history and get error message “Something Wrong Happened”, but when I check they ARE all deleted. 2. My wired spotlight camera above the garage is sometimes not connected to the app and then it is. I’ve restarted my WiFi etc. No help. I guess I’ll have to climb up a ladder to do the setup again, but I’m 70 years old and don’t like being on 10 foot ladders anymore. Why so many issues after this last update???
Can’t talk through it , can’t hear sound exchanged camera 2nd camera same thing .always delayed
App is worse now 1/5
July 2021 update. The latest version of the app keeps logging me out so I have to login again, several times a day. And the login is overly complicated with obligatory codes sent by email, no true two factor authentication, and not recognizing trusted devices.
Awful. An App Store rating only covers the app itself, not the related hardware or service. The Ring hardware is pretty decent, especially for the price, compared to other brands, but the app needs a lot of improvement. The layout and navigation are very confusing. Response is slow. The display disappears when switching to another app or back to the Ring app. The app keeps flipping to portrait mode even when your device is kept in landscape position. Viewing videos does not automatically rotate when rotating your device. App does not work well in landscape view (keeps flipping to portrait mode). A lot of room for improvement.
Ring is the worst 1/5
By Karens computer in AZ
My Ring after a yr died called for support, what a joke calls go to the Philippines not the US. Over an hour on the phone finally get escalated to level 3 support to the most disrespectful person ever. He did not care that it’s not working he said well you had it for a year so nothing I can do to help. I ask him to talk to a manager he very arrogantly said he is the highest person in the company, so I guess that means bezos is answering phones now. He said as high as you can talk to no one above me talks to customers. Wow really, you sell junk that fails after a year and no one above him talks to customers which proves to me they know they are relaxing by their pools laughing at the fool customers buying these things that are junk. Maybe bezos should stop racing to space and fix the problems with the products they are ripping normal non millionaire customers off with.
Fixed the bugs! 1/5
I love ring products but the app is very annoyingly buggy. Fix the myQ/Amazon Key integration, the dashboard almost never loads properly because of that. Also recorded videos never run smoothly.
Live View Doesn’t Work on MTU-restricted Networks + SU Cam v3 4/5
I’m trying to get the attention of someone at Ring who actually understands this issue - the level 1 techs that screen and answer support queries do not understand and are not able to escalate this.
Have multiple Ring products (Doorbells of various generations, Floodlight Cam, SU Cam v3)
SU Cam v3 is only product observed /w this issue
Have Ring app on various iOS devices (iPhones, iPads)
iOS devices are provisioned with an always-on VPN (IPSEC) connection
On WiFi networks, there is no issue /w Ring App + VPN
On cellular (TMobile 6to4 NAT), all Ring cameras works EXCEPT SU Cam v3. The Live View will just not come up!
Packet capture analysis reveals that /w the SU Cam, Ring’s cloud servers are sending RTP packets via UDP /w length of 1438 bytes
It appears that b/c of TMO’s 6to4 NAT + the IPSEC VPN we use, those 1438 byte RTP packets are not making it due to MTU size restrictions
Tried various tricks to force VPN clients to negotiate a lower MTU but nothing tried has affected the size of the incoming UDP packets
The RTP packets for other Ring products’ live view are small enough to traverse these various restrictions.
Horrible connection 1/5
Doorbell and router is 8 feet apart, connects 3 out of 10 times when trying to do a live view and never connects after motion detection. Also push notifications do not work until I open the app then they come in all at once from hours ago. Too busy spying on us to give us a device that actually works.
Do not like new update 1/5
By My 2¢
New update is harder to use. I have had doorbell since it first came out. Worked great years ago now notifications seem interment.