Inconvenient and complicated. Deleted! 1/5
By sunny from nyc
I live in nyc and I frequently use apps for purchasing at Starbucks, Gregory’s coffee, Pret etc.. but let me tell you... this app is complicated than just pay and go. Unclear if pastries etc stocked at a cafe are updated so Im not going to purchase something ahead of time if I cant see what’s actually in stock. Also uploading my work/company info etc seems invasive and unnecessary. delete and goodbye. I’ll stick to my Starbucks app and others.
Bad first experience 1/5
Rituals’s menu didn’t match actual menu of restaurant, they gave me wrong items, and somehow Ritual still tells me it’s my fault? Poor customer service.
Convenient but doesn’t reward properly 3/5
Downloaded the app and liked the convenience. Referred a few people and to my surprise didn’t receive the points. Not much support to resolve.
App doesn’t load anything 1/5
Under WiFi or good cellphone signal I’m unable to see what the app has to offer.
Used for about a Year or so. 5/5
I have been using Ritual for quite a while. Maybe over a year. I LOVE it. For several reasons. In the beginning, I really loved the lower priced promo meals. But as time went on, the less often they appeared. As a college student, eating some great and healthy meals at a nice price were a life saver. When I stopped getting less of those promo meals, I thought I’d hate it afterwards. But it comes in real handy when I forget my wallet. Which is something I often do. Using Apple Pay through this app is a blessing because most restaurants aren’t equipped for it. I’m just gonna throw out an idea with maybe partnering with local college meal programs or if we sign up with our school emails to get like 10% off or something. That’s be nice. Just saying. Overall, I 100% recommend. Just can’t wait for more restaurants to appear (:
Last updates won't open 2/5
App won't even open at all since the last two updates (currently on version 1.85.10). Before that, it was ok. Not as much of a money saver as they want you to think.
$10 off referral fail 1/5
My friend referred me only got $5 off instead of $10 lame!!
Hands down the best 5/5
I have been using an iPhone since the 3 and this app is without question the best app I have ever used. Apps have come a long way technologically, but just having better processing power and “bells and whistles” doesn’t necessarily make a good app. Ritual blows everything out of the water. Intuitive, informative, tons of quality businesses to choose from (including finding new ones), rewards program, extremely visually appealing. I cannot say enough. Kudos to the company and developers.
Recent updates have the checkout never completing load, it spins forever and I’m unable to delete or edit items from my order or complete check out.
Better reward program wanted 4/5
Reward percentage is quite low. I would appreciate better reward program.
Get on this asap 5/5
'A beautiful and intuitive app with such great ritual-exclusive deals! I'm going to eat in downtown for the next month.'
Not as good as before 4/5
they do not have a very great customer service.
There is only one way to file issue about my order through app. No email address provided to contact customer service.
By S&T Restaurant
I love the convenience of order and paid upfront.
Needs work 1/5
It worked the first day I used it, but now search never loads anything and I’m unable to place orders
Ritual hates their customers 1/5
When I arrived at the stated time my drink was not ready. The staff continued to serve everyone else but me and did not make my drink right away. Of course I waited for my order because I had already paid using ritual so this was no longer an issue with the vendor. I requested a refund from ritual because I had to wait over ten minutes for my order past the stated time. I got a response back from Ritual stating that because I accepted my order that they can’t do anything about it. NICE. I love a company that advertises that hey will save me time and to skip the line, yet I suffer the worst at the end of the day. Feel free to use ritual, but I warn you that it’s like an abusive relationship. When it’s good m, it’s good. When it’s bad, well.. they say “fu** you”
Love this app ❤️🎉😁 5/5
Life is definitely better with Ritual. Now I can get lunch from my favorite restaurant and still have time to hang out with the people I care about during my busy lunch times. I now purchase from my favorite spot so often that they know me.
Less good than Qdoba app 3/5
I downloaded this app while picking up a Qdoba order that I had placed through the website. Figured it was worth a go. Tried it today to place a Qdoba order, wanting a chicken quesadilla. Well, they have a radio button for sauce. Meaning you have to have exactly one sauce on your quesadilla, with no option for “no sauce”. I have never seen a quesadilla with sauce. Same deal for salsa: you must have exactly one. Perhaps this is an example of early days hiccups, but my verdict is that Ritual is not ready for prime time. I’m going to stick with the Qdoba app. I get rewards that way too!
Great app 5/5
By lunch guy 1
Convenient, fast, great service, and good food.
Great app, great service 5/5
So much faster and easier than waiting in line. Food is usually ready when it’s supposed to be and on balance very worth it
Buggy Apple Pay / no customer service 1/5
I was charged for an order but a bug in the app didn't detect the payment. I tried to find a way to contact customer service, but the is no customer service and no way to even submit a support request. I had to go through my credit card company to dispute the charge. This wasted almost an hour of time - making me miss my lunch break entirely.
Really useful 5/5
By New to Malayalam
Love the app!!!
Tech issues preventing my order 1/5
I created an account and have yet to make an order despite my best efforts for a couple reasons. First, every time a click on an item to order it, I get stuck in a perpetual loading screen, and I have yet to get passed it. I’ve tried multiple restaurants, updated the app and attempted on multiple days. Same issue every time. Additionally, each time I go to a new screen I get the exact same Ritual Rewards pop up that I have to click out of, which is extremely annoying. I like the concept for the app, but because I can’t use it due to technical issues it’s getting deleted.
An App worth having 5/5
I like the convenience and features - and using Apple Pay is a bonus.
Worst possible app 1/5
This is the worst possible app. Even a simple order is difficult to maneuver and every now and then becomes a multi step process. They should spend time looking at seamless and Starbucks apps and maybe learn something. Out for good
Really works 5/5
Enjoy the app right now, saved me a lot of waiting time
Can’t sign in 1/5
It’s not sending me a verification code!!!
Great UX & saves me time & money! 5/5
By Kristina Leanne
Super simple to use and convenient for busy lunch times. Love the rewards, too!
Must-have if you want in downtown LA 5/5
I love this app! It really helps me maximize my lunch break by cutting out long waits. The only thing I would add is an “eating in” option. I often order through ritual before I leave my office and then sit down to eat where I picked up my food. But then there so much wasted food packaging. I’ll forget to write the in the special instructions. The best way to do this would be a simple clickable box - “pack for carry out” or “eating in.”
Signup is confusing and sends me in a loop 1/5
I got a text link to signup with a bonus to a restaurant, clicked it and was given options to signup. I signed up using google. That looked like it worked, but I was confused because it wanted me to install the app, but the button to do so wasn’t viewable on the screen. There’s a bunch of white space and it took me a few seconds to reread the message and figure out I had to scroll down to find it. Once I found it, I installed the app. Then when logging into the app using google, it asked for my phone number (which it already had). I typed in my phone number. Then it sent me a verification code. When I entered the code it said I already had an account and that I must log in. Yes, that’s what I was trying to do! Not much good to me if I can’t even log into the app!
Was promised $10 for signup, but I didn't get it 1/5
I was promised $10 for signup, but I didn't get it. It's likely a scam to get you to sign up but I was promised $10 for signing up and I didn't receive it.
I'd be happy to change the review if the developers are honest and change their ads that say $10 for signing up.
This app is a waste. Horrible design, hard to customize orders, and I’ve had several issues with a lag between when I order, and when the restaurant receives the order. Overall, don’t waste your time. There are plenty of better options.
Signing up had hiccups but sticking w/ it has been good 4/5
When I signed up via a link texted from my regular coffee, the link wasn’t a link and didn’t work. I eventually (I assume through resending because the system saw I hadn’t signed up) I got a proper link and signed up. Didn’t receive the $10 credit I was supposed to get but when I got the follow up welcome email I responded and Robert was great about getting me the proper credit and being open to my feedback. As a result I kept using the app and its worth it just for the mobile order option I otherwise wouldn’t have for the place I usually stop. I’m curious to see how point redemption goes. That combined with the starting issues led to my 4 star review.
Pointless, scam 1/5
The prices for everything are higher using the app. It's really not more convenient now that every restaurant has their own app or online ordering that allows you to skip lines. I was supposed to get free points as part of some promotion and they never went through. I contacted support and they responded literally 3 months later with more fake promotional offers. The app store is littered with these useless scam apps targeting people that don't know better.
Recent update 3/5
By A McKnight
Did you recently update the app? I use it every day but today it crashes within 5 seconds of opening. Have un-installed, restarted phone and re-installed twice... still crashing.
App Crashes 5/5
App keeps on crashing.
Wonderful and quick 5/5
By Tatyana The New Stand
Helps me save money and skip lines.
Excellent App 5/5
Easy takeout lunch/dinner can be difficult and expensive in NYC, but Ritual simplifies finding a lunch spot, and even provides discounts/rewards for everyday lunch/dinner purchases. Highly recommended!
Ritual APP...best ever! 5/5
I love this app! I order at my favorite restaurants and skip the long lines!! Food is always hot are ready for pick up. Awesome!
Everyone should be using Ritual 5/5
Well done creating this app, and on continually iterating.
Solid app for picking up food 5/5
Ritual works really really well for getting lunch or breakfast in downtown chicago. They have a ever expanding list of options and skipping the line during lunch rush hour is soo worth it. If your like me and pick up food and bring it back to the office definitely use ritual.
I love the rewards 5/5
By Babe Jae
With lunch being expensive in NYC....I love the rewards of getting free food🤗 I have been using this app for some months and I have recommended to so many people. I appreciate that when I have complained Ritual makes it all good 🤗 I have had 2-3 bad experiences that wasn’t Rituals fault. I feel that if people report incorrect menus and inform Ritual of places not having orders ready that it will help out with the service that we receive from the restaurants.
I highly recommend to build up on your rewards 🤗 it’s so worth it😊
No Locations within hours of Nashville 1/5
By Trism lover
The app was supposed to be rolled out nationwide, but definitely not nationwide. I’m sure it works great in areas of coverage, but a waste of time unless you are in one of their cities.
Quick Service and Great Food 5/5
By Bai Sammy
Best customer service so far with every single order I've made! Amazing! Freshness of the food is what I enjoy and the sauces in particular are delicious! But the added quick conversation is always a plus.
I don’t get it 2/5
There doesn’t seem to be a lot of incentive right now, it’s more expensive that Mealpal, and often find better deals on level-up, I’ve tried it several times, my food is not ready, they have the wrong items, or they lost my order, I just don’t get the point of ordering online for no discount if I have to reorder at restaurant.
Error in their menu and they don’t care 1/5
Their menu was incorrect. Based on their incorrect menu I paid $18 for a pizza that was not what I wanted and ended up hating. I got no response from customer service when I complained (the menu is still wrong). Just skip this app.
Higher prices using the app might be ok for convenience, but data mining without permission and only resolving “upon request” is a class action lawsuit waiting for an attorney.
By Airs Harris
It's soooooo convenient!!!!!
Stamp of Approval 5/5
By Mike- Brooklyn, NY
I’ve really enjoyed using the Virtual app. The restaurant selections are tremendous and it’s super easy to pickup.
Easy to use interface. Awesome concept 5/5
I've used Ritual several times now and besides the growing list of restaurants and coffee shops is the way you can crowd source deliveries.
You can earn credits by having people in your building or office place an order and the same restaurant your heading to. You're already going to pick up food and you get points for future purchases when you bring back other people's orders! How cool is that!? But you can always decline to bring orders back.
I'll recommend this for people working in large cities or buildings.
Clunky and poor flow 2/5
Dont understand how rating could be so high. Very clunky and poorly thought out flow. Example: Why tell me the store is closed after I’ve ordered and tried to pay? Tell me ahead so I don’t waste my time ordering.