Enjoying The Ritual App 4/5
This app works well for me and my fav barista. Ordering ahead makes it all flow. It is especially helpful during pandemic paranoia. The only thing I touch is my phone! I would rate 5 stars if there was a way to enter a custom tip.
Missing basic features 3/5
At a minimum, allow us to enter custom tips. The default only allows 3 levels, all well below an acceptable tip.
Customer support is absent 1/5
May 3, 2020...Would be 5 stars but I recently made an order for pizza from a local shop but it was closed. Why is the app allowing u to order from a place that’s closed? I walked to the pizza ship and the doors/windows were boarded up. Sent a message within the app to what I believe is “customer support” to get a refund, twice. No replies/no refund. If you’re using the app, make sure the place is open before ordering bc u probably won’t be getting any customer support whatsoever or refund.
Does this actually work? 1/5
I ordered with a local business that uses this app and signed up for the service. When I downloaded the app it said my account didn’t exist but when I tried to sign up again it said I did exist. Tried changing the password per the “forgot my password” option it never sent the link! Not a good start! Not cute might delete....
App is slow 2/5
The app is sometimes slow as dirt impossible to use for actually order food.
Disappointed first time user. 1/5
By Simply Clear
It’s not taking my credit card, I found a way to do it via the place I wanted to order. Odd it works there. There’s a help feature to report it but it wants partial personal card info which I feel is unnecessary.
Love it so muchhhh!!!! 5/5
Easy, love the perks!
Awesome app, this has been a God send. 5/5
for purchasing the things that we buy anyway? Nothing ... Great app, the prompts are quick and precise. I would and have recommended this app to all I know.
Great App for pick up food 5/5
By Bobo jojo
Very Nice app to pik up food just ordering from your phone and get live update about your order
Trying to use COVID-19 as a sales tool. 1/5
Making money off a global pandemic 1/5
By AJ 513
Ritual sent me an email yesterday advertising why we should use their app to avoid getting the corona virus. They are attempting to profit from the very real fear that people are feeling. This is a sleazy company.
The first app I check for lunch 5/5
By Maya the Bee
My office is in a good location and I can never think of what to have for lunch. This is the first app I go to. Hopefully more options will be added so it can be the only app I need to check.
It’s great being able to order my coffee while on the train, know when it’s done the stroll up to pick it up. It’s the little luxuries I appreciate.
Trying to profit off of coronavirus fears 1/5
Ritual sent out an incredibly poorly conceived email about why you should use their service to avoid getting sick. How heartless can you be to try and profit based on all the fear that’s out there right now.
Spreading disinformation and attempting to capitalize on the Covid-19 pandemic 1/5
Someone at Ritual has terrible taste. I just received an email effectively saying that Using Ritual will keep you safe during the covid-19 pandemic. Thanks for the tip. Unsubscribe.
Easy but short on options 4/5
Great user friendly app. I like the points systems and their customer service. I just wish it had more restaurant options.
Easy to order 5/5
I use this app to order work lunches or drinks. It’s easy to order and saves time over waiting in line. I like that you can get occasional discounts on purchases!
Best ordering app 5/5
Best app to order food especially if you and your coworkers enjoy the same places ! Always give great perks and rewards too.
Awesome App 5/5
By E. Hook
Great time saving app!
Ritual is a great app 5/5
Been recommending this app from when it first came out. Love it and its convenience!!!
Satisfied Custmer 5/5
I love it when they do the promotions
Great App 5/5
By GO VETERANS !!
I really enjoy the efficiency of it.
Make it easier to redeem rewards 4/5
Remind the customer to apply rewards during the submit order process!
Love having easy access
So convenient! 5/5
By Dreamy Realty
What would I do without ritual?? 5/5
love it! i get to scroll though restaurant options at my own time and skip the line!
Terrible support 1/5
They doubled the price on my order and even after contacting customer support they refused to fix it. For the first time ever I’m charging back a card purchase. All they had to do was fix their error.
Fantastic app! Eliminates wait time 5/5
How can you go wrong! You start off with $5 off your first order, get $5 off your next order and all the while you’re earning points toward free food!! Plus, you can order ahead and eliminate the need to wait in line to order and wait more to get your food!!
Very Convenient 5/5
This app is perfect for me as I am always on the go and I don’t have time to wait in line and I like that you can earn money for receiving points which is a HUGE Bonus! I’m glad this site was created and I hope it expands beyond the downtown area
Used to be better 2/5
There have been a lot of changes lately. It used to be fairly easy to get discounts on food and earn points. Now the points you earn are hardly worth it. The way the math works is 5,000 points = $5 off, but for each dollar you spend you only get 10 points, so you need to spend $500 to get $5 off meaning it’s a 1% reward which is just not worth it. There also used to be an ability to use points for discounts, which you can no longer do. I used to be a daily user of this app, but now I will just go directly to each restaurants website to order and take advantage of their loyalty program.
Also the website is just terrible. I know this rating is for the app, but I use the website also because I don’t get good service in my office building.
Love it! 5/5
By williard jones
Love ritual, keep it up boys
Love the concept but faulty execution 1/5
I really wanted to like this app but the concept only works if the restaurants buy in. There are numerous times when I've used this app and the restaurant only just starts preparing my food when I've arrived and asked to pick up my order. Not sure what is the point of the timer that tells you when you should leave your home if this is the typical experience.
False deals 1/5
When you order from a place ritual will multiply your points by 20 if you order from there again within a week. I have just realized that they have only been giving me 10x the points instead of 20. I spend my money on places because I will be getting my points multiplied by 20. I ordered something that was 124 pints originally, and I have noticed that the number “multiplied by 20” is 1,240. I have not been paying attention to that, and now I have realized that ritual is NOT giving you the points that they say you will receive.
I could have been getting 2,480 points for an ENTIRE YEAR. But I have been deprived of these points and I am very disappointed in their system. They are not truthful to their deals and that means that their system is either messed up, or what I think is they are scamming you. I would like to have the points that I have not received in the past year, thank you. Please respond to me ritual!!
Very clever app 5/5
By H. Lane
Great idea, especially for the people who dont want to pay extra in delivery fees and have to deal with waiting. Ritual doesnt interrupt or change my normal takeout habits, but it makes it so much easier.
Great Experience 5/5
Ritual makes ordering simple, easy and efficient. Plus, it saves me money through the generous rewards system. Highly recommend.
Great app 5/5
Great app, easy access
Beware of emails 1/5
Despite multiple times clicking on unsubscribe buttons and emailing them separately, they did not stop emailing me unwanted emails about their products, notifications and updates. You will get so many annoying emails and messages that it’s not worth the 5 minutes that you save by ordering at the restaurant.
Need A update 4/5
Can you please add Las Vegas.
Chicken did not taste fresh nor did the shrimp and even worse the mushroom are canned possibly the baby corn also. I tried to put spicy sauce to help but unfortunately it did not. Very disappointed
App is great but... 3/5
I love using this app, I just wish it wasn’t so pushy about forcing me to be available to pick up orders for others. I can’t figure out how to turn that off and I’m considering going back to waiting in line and buying my lunch the old fashioned way because of it.
Great service 5/5
Ritual app I use to order my lunch on a daily basis and it never lets me down
GREAT APP! 5/5
Makes ordering for pick up efficient & seamless. Awesome app! Highly recommend for those in NYC.
Disappointed by support... 1/5
Round Three (and now removing one star)
We are four plus weeks in on this topic.
Support responded again to this review. - and asked us to start all over contacting support from scratch (and to reference this review) ~ because maybe the review changes the priority of the support tickets and twitter requests?
@Ritual - you have everything you need to address the topic. Put a little effort in ad stop asking us to start over again from scratch.
@Ritual - please stop reciting the terms and conditions - we contacted support because these terms and conditions were met.
@Ritual - why all the passive pushback?
Disappointed by support again...
Ritual support responded to this rating (meanwhile the support ticket remains ignored.) Their response stated that the referral was needed to unlock the codes - when this entire support issue is specific to that very topic of the referral, who became a customer and made purchases through the app. Ritual even provided automatic updates of the process.
Support: Referral was made. Ritual acknowledged the referral, acknowledged the referral status and even informed us of the new purchase by the referral. Nothing but delay, dismissal, ignoring the request and other forms of passive pushback.
Disappointed by support.
Ritual runs promotions where referrals that result in a new customer that makes an order unlock special lunch promotions.
Well, Ritual did not honor the promotion. Support did nothing but send a vanilla cut/paste response denying the promotion. Future inquiries have been ignored.
Support has to be from the app. Get to the app, click hello and it only states something went wrong. Rinse and repeat. Ignored. Two months now.
Ritual’s Da Bomb! 5/5
I’m not a big app person but I love this app! It makes ordering and pick ups so easy and streamlined, you get exposed to some good restaurants and food options you may have otherwise overlooked and you get perks for using the app too! Only draw backs are that there is no live person to call if a problem arises (but their online support is really good and responds quickly so not a huge deal) and there could be a bit more explanation/definitions given on the mobile app and their website for the different deal types offered, but other than that, this app is so great and it’s been pretty addictive for me to use!
Pick Up ONLY. No complains. I earn points so easily and they turn into credit to redeem.
Support feature doesn’t work 1/5
Did you have a terrible order? Too bad, the support feature doesn’t work across the entire app.
Total Spam system 1/5
You can unsubscribe as often as you want but these fools ignore it aNd will send you email despite opting out and despite you not being a customer. Both illegal under the CanSpam act. Losers
Didn’t get my piggyback points 1/5
Always an issue with the piggyback points.
Never Got the Passcode 1/5
I’ve tried over several times to download the app and request a code but I never get it. I’ve checked my settings. I’ve deleted the app and uploaded again and it still doesn’t work!
My job makes us use this app and refer it to customers and apparently we get paid for referring but I haven’t seen a dime of the money. Maybe I’m not doing it right but I’d appreciate help from the Ritual support team