Christmas Decor 5/5
This app is awesome I can start early holiday shopping with these amazing prices!
Don’t do it to your self 1/5
By cedeno cruz
Horrible horrible horrible this company is just out to take your money don’t order from them. I ordered two shirts in June he we are in August and I have not received anything.All they do is give you the runaround and you have to do all the paperwork yourself in order to get your refund for your purchase, this doesn’t make any sense.Do you fast to take your money but they do not help your customer service. Is the worst company I have ever bought anything from🤥😝
First let’s start with how processing an item takes weeks... just to even process it.... before it can even be shipped... it takes way too long... then asking for a refund, they claim takes 7-14 days just for that, still haven’t received my refund... then to find out that they charge some extra change just because it’s an international order... yeah, funny how my order initially was $18 and some change then I see a separate charge for some change for some international bs!!! Don’t waste your time with this scam company!! You’ll regret it!!! Will never shop with ROSEGAL again!!! Absolutely disgusted!!!
Faux Pearl Decoration Casual Sandals 5/5
By las tigeres
Love them please order more so I can purchase 3 more pairs
Overall great 5/5
I love this app and it has amazing clothes. I literally just put in an order. The only two problems I have are that all the notifications are for women’s clothes and that when an item is sold out it doesn’t say when then next shipment is do. They aren’t serious problems but it would be nice if those two were taken care of. Other than that the app is amazing and I love the clothes.
Took my money and never sent me the items I order and refused to refund. Hung up on me three times when I attempted to call their “customer service” center. Had to discute the charge to get my money back.
Just spent 3hours of my life I will never get back finding cute things to buy. At the check out it tells me to sign in when I was signed in already . LOST all of my clothes that were in the bag..
The run around 1/5
By refusing my nick name
I have been in the phone with 12 different agents employed with this company about a refund and they tell me a different story.. I can not get a straight answer from any of them WHY IT IS ONLY LIKE 25 dollars but by this time it not the money it the wrong doing of this company
I will never use or recommend this site ! I am still waiting on items 3 and 1/2 months later when I even paid the expedited shipping! The event i ordered clothes for has already come and gone !
Sizes are off 1/5
The clothes are cute and I appreciate a website for plus sizes but the sizing on the items is wayyy off. My friend and I both ordered the same shirt in our respective sizes (2x and 4x) and they were both way to small. I ended up exchanging my 2x for a 4x and she had to just return hers.
Don’t buy from here 1/5
Do not order from them. I paid for expedited shipping which one $12 because I’m going on vacation and I want the clothes I ordered immediately. To have them let me know they over sold the product and I need to wait the 30day restocking time. Request a refund only for them to tell me they would refund me for e-cash only for the website. Very disappointed.
Don’t waste your time 1/5
Do not buy from these people. The clothes are cute but if something is wrong with your order they don’t seem to be able to fix anything. They are more than happy to take your money but cannot or will not make things right. Save yourself some aggravation go somewhere else. Do not waste your time
These people are FRAUDULENT 1/5
I have been waiting for OVER 5 weeks for my order. I purchased 3 items (2 dresses and a swim suit) all at once and this website split my order into 2 separate orders with 2 separate tracking numbers. I tracked both orders for a couple of weeks, to then get a message that my orders could not be delivered because my address was not put on the package. Both orders were “sent back” to Rosegal and nothing seems to be getting done. I have exhausted every avenue trying to contact these people and they all claim to be working on the issue. I am convinced they are a FRAUD!! your order will never arrive and they will take your money! BEWARE!!!!
I am reporting this app as SPAM!!! READ THE REVIEWS!!! THEY TAKE YOUR MONEY!!!
Not honest 1/5
By Connie Fontaine
I ordered from this company the end of June here it is beginning of August never received the clothes I purchased and never did get a full refund as far as I’m concerned they are ripoffs don’t buy from them!!!!
Para iniciar tienen las tallas equivocadas, yo pedí , por ejemplo unas bermudas talla 14 y me mandaron una que dice 14, pero no es 14, porque yo vivo en Estados Unidos y aquí la talla 14 es más pequeña, entonces me quedo grandísimo. Además , las piezas de ropas que compré no son en la realidad como lucen en las fotos. Y para completar mi decepción, puedo devolverlo dentro de los 30 días de haberlo recibido , pero sin embargo me será reembolsado sólo una parte del lo que he pagado, que por cierto, no es barato como te lo presentan, porque después que decidí comprarlos, le agregan unos fees y envío y cuando vas a pagar resulta el triple de lo que es anunciado.
Aún no han completado mi pedido, porque además, compré dos blusas y un jeans que no lo tienen en almacén y ya lo cobraron, pero ahora tengo que esperar a que lo tengan disponibles y después si no cumplen mi expectativas, debido a estos engaños, pues sólo recibiré parcial reembolso.
Voy a poner sus políticas de retorno y toda esta amarga experiencia, en todas las redes sociales, incluyendo fotos que prueban todo lo que argumento.
Retorno al comentario porque además quiero decir que de una de las bermudas que compré me mandaron 2, yo sólo pedí una, pero además, me las cobraron las dos. Horrible horrible service.
Horrible Customer Service 1/5
I’ve been trying to return items for weeks. They will not provide me with the information to send it back. They only want to refund $6 of a $35 order and have me keep the items that don’t fit. Either that or for a full refund I have to pay shipping back, but they won’t give me the address to mail it to. Beyond frustrated. Will NEVER use them again. Steer clear.
Clothes are cheap knockoffs 1/5
Material is cheap and flimsy. Dresses do not look like their pictures. Looks hand made. Zipper busts tryouts g to zip while trying on even though it fit. Can’t find where to return it.
I'm soooo dissatisfied 1/5
By mom 1175
I never received my order from 05/30/2019 and I have asked to please send later if necessary, no one will help me I've already tracked my order, it says it was sent back to company, and when I contact rosegal they say for me to contact the shippers myself, I've been lied to with absolutely no help at all☹️😥, I even paid for shipping again just because all I want is what I ordered and they will not help me at all, I'm sooooooo upset😥😥 I just don't know what to do now
App bug 4/5
Please fix the app.. It doesn’t show my orders, (well it show the number 10, but when you click to check your orders there is nothing there) in which that I have already purchased.. And on the activity zone it has only what is previously done.. So it looks like no activity is currently done. Other than that, I love this app. It always some beautiful clothing. And I love ordering from here (yes, I know it take awhile, it’s coming from across seas, so I wait patiently:) ). Thank you
I ordered a tank top and matching Capri pants on 6/10/2019. My card was charged and my money was taken for the purchase. I kept on checking the status of my order. I was excited about getting this outfit. It kept on saying processing. As of today, 7/19/2019, my order still saying processing and it hasn’t been shipped yet!! I’m livid!!! Im going to be reporting this to the BBB and posting this on social media.. By the time I get my order, it will be Fall and too cool to wear it. I will NEVER order from this site again!!!
I regret using Rosegal 1/5
I ordered my items on June 23 and it’s currently July 19th and I still haven’t received my order. I contacted them multiple times and they repeatedly told me it was a 1-2 week wait but it’s going on a month now. I got the swimsuit for my vacation and I even ordered it a month ahead just in case anything like this would happen. I ended up buying another swimsuit on amazon.
Me gusto mucho lo que mande a pedir , lo único es que tengo que cambiar el pantalón pues me quedo grande, gracias
By bailey kanaplaiplhgp
Very happy! Thank you!!! Love you!’
My refund was suppose to take 48 hours then it said 5 days now I’m on day 7 and they want me to wait for email in the next 24 hours. All I wanted was my bathing suit or my money n now I have not one or the other. #worseexperienceever
Never got my refund! 1/5
I never received my refund for items that I returned..
Slowest shipping ever 1/5
Don’t be fooled by the “premium 2 day shipping”. I ordered 7 items on the 3rd, it is the 17th. So far have received 2 item. 3 more have shipped and who knows when the last 2 will even ship. Will not be ordering again.
This app is jut awful all my items were a scam customer service was crappy I shipped my items. Back and never got my money back
Great app 5/5
All items are well made. Looks just like the picture. Good prices. Good delivery time.
No reviews in app 3/5
I’m the type of person who reads the reviews on things before I buy them. Especially clothes. I was disappointed when I saw there were no reviews in the app. It makes me skeptical on purchasing anything from this app. Cute clothes and styles. But I need to know if a 20$ dress is going to hold up after being worn twice.
I love Rosegal! 5/5
By Alabama Valentine
Best sundresses and swimwear! Love the size inclusivity!!
Best Clothes App Ever 5/5
By Marissa family
I love this store it’s awesome I’m a size 2x-3x and the clothes fit me perfectly it’s awesome I order at least once a month.
I am not happy with ur service!! 2/5
Not happy with the service was not able to get the right help to return ideas tht was the wrong size. Still waiting on two ideas tht was to be delivered on the 7th July very very not please at all I dnt feel the ideas was quality all I want to do was return the ideas for a refund now I have clothes tht dnt work for me!!! I’m not happy and I still dnt know we’re my other ideas are located. I requested to speak to a manager and I was rejected from the call. I spend a good amount of $$$! With ur company this is not a good way to start a good business relationship with a new costumer. I hope to hear from someone right away concerning the matter. Thank you!
Lot of bugs 3/5
I love the store and products. Some are cheaper than others. But the actual site has a lot of bugs. I’m never able to post reviews
No lo recomiendo en lo absoluto 1/5
Encontré esta aplicación en Facebook y me pareció interesante... hice varias compras y resulta ser que una semana más tarde veo que en la aplicación me dice que todavía no se había procesado el pedido... le escribo a costumer service y me dicen que ellos no tenían esos ítems en stock que debía esperar a que los trajeran de Hong Kong y luego a las 3 semanas me decía que ellos habían hecho el level y enviado a fedex que tenía que esperar ahora por fedex... en resumen ... me fui de viaje regresé y todavía no me ha llegado nada... asi que todavía no puedo hablar del producto como tal...
Not worth it! 1/5
Read the reviews! There is so many problems with this company and everything ships from China so the measurements are gonna be off.
Rose Gal is a fraud! They will not refund my money and my package was never delivered. I paid with PayPal and I can’t get any assistance from PayPal either. I’m out almost $80. DO NOT ORDER FROM HERE!!!!
Love it 5/5
By love child 50
I love it it has big sizes I like and a lot of beautiful clothes for good prices
Love the choices so many beautiful clothes 5/5
I have ordered many times, I love all my clothes I have gotten 😊 So many awesome choices.
Very disappointed on how long it took, I ordered almost two weeks before I went on a cruise and got my two of my outfits after the cruise on different days.
Bad reviews 1/5
There’s so many bad reviews I don’t wanna risk give my money to you this company sorry
I love it, but... 4/5
I can’t purchase anything on here. I don’t think it’s the app’s fault because my bank just doesn’t support international purchases. I’ve found some super cute stuff on here and I’d love to buy, but I’m deleting the app.
This is a joke 1/5
Over a month after placing my order, I have not received any of the products. I even paid for expedited shipping. Tried to request a refund for my order and the wait time to “look into” my account was as long as the processing time. I DO NOT RECOMMEND!
Terrible customer service and company 1/5
By Fom Hawaii to Texas
I purchased items. When they didn’t show I contacted them and questioned it. They told me the items were delivered. After I investigated further, they put an incorrect address on the shipping label and then the post office destroyed the items because they weren’t able to be delivered. The post office told me that Rosegal doesn’t request for return service and the items had to be destroyed since they were undeliverable. Rosegal kept telling me they were in transit, even though I gave them all this information, and eventually said they wouldn’t replace or refund. Terrible experience.
Not so good 1/5
When you shop here on Rosegal you paid them they took your money right away and then you receive partial of your order you keep waiting and waiting you contact them they reply right away only for talking you request refund and cancel order it took longer than you expect . Why there’s no refund button and cancel order button ? I was fool I thought this site will be better than the others site but this is the worse app I ever shop on
Cannot figure out how to return my cheap I’ll fitting items.
Shipping is to long 1/5
I’ve decided to give one more try but this will be my last if shipping takes forever again
Order shipment 1/5
It’s been a week and they still haven’t shipped my order, which I payed extra for expedited shipping as I’m leaving on vacation in a few weeks.
App is not up to date 1/5
Order stuff and it’s 3 days later and still not shipped and I messaged them and they told me two of my items take 5-10 business days to process and they told me it’s because they need to restock and told me that I should have ordered online instead of the app because the app is not up to date like why would not get it up to date
Extremely unsatisfied. 1/5
Extremely unsatisfied. I spent weeks trying to decide if I should use this site when I finally did my card number was stolen the next day and someone from thousands of miles away spent money on my account. When I called customer service about the issue and to make sure everything was still ok with my purchase they told me one of the swimsuits I purchased had been discontinued and I wouldn’t be receiving it. I would not recommend this site to anyone!