Be aware their plus sizes don’t correspond to US plus sizes. For example the 5X is equivalent to a US size 22. A US 5X is a 30/32.
Sub par 2/5
After reading the size chart I placed my order and even went UP a size just in case.... was very disappointed to find that the articles I ordered were very small. 5 Xl said it would fit an 18. I’m a 16 is US. Not even close to a 16 or 18. More like a size 10. I doubt it is even worth my money to ship back. Very disappointed in size AND quality. Cheap made. Didn’t look like picture either. Will NOT be ordering from Rose Gal again.
Absolutely Amazing! 5/5
By J Does Reviews
Out of all the shopping apps I've used in my life, this one's my favorite. Not only is every item cheap, but they also look good in quality! Not to mention, bunches of coupons are available to use with every purchase. There's also no hassle of finding my right size in clothing, to which I truly appreciate. So glad I found this app! <3
Run away!! They didn’t ship half my order, didn’t refund shipping items they didn’t send, and customer service is rude. The ended chat before I was ready. On top of everything, the clothes are cheap, you get better service on Wish.
Clothes for big girls 5/5
Only got the app because it had a wide variety of clothes for bigger clothes. And they do.
Shop here! 5/5
This clothing store is amazing 😍
Very unhappy! 1/5
By Major App RevieweR
I paid an extra $9 to have my bathing suite get here in a few days...I submitted my order on 02/27, and according to the package tracking...IT IS STILL IN HONG KONG! I go on vacation Friday 03/08. I am so disappointed that I spent the extra money for fast shipping, yet it STILL is not even close to here. I WILL be deleting the app and NEVER shopping with them again.
Don’t waste your time.
Love products 3/5
Prices rose, keeps adding items i removed
Damage items no stars 1/5
My shirt is all ripped up with holes all thought it. I have tried getting a response with just a run around from different places. I will never buy from This site again and intend to make sure no one I know does ether
By not happy mimmmm
I was excited to try this company! I placed my order and they took the payment out of my bank 7 times! Do not use this company! They don’t deserve one star!
Worst worst experiences 1/5
I paid $56 for 4items and when the delivery came asked me to pay $$33.60for tax!!! They didn’t premetiin about that crazy cost. And no refund be careful
Customer support is useless 1/5
I bought several items and needed to return 3. The sizes are all wrong and not as indicated on app. I have been sending tickets and not getting any help for over a month! I tried to use the on line chat only to be told they can’t help because it’s on a return. I am frustrated! I feel like I just threw my money away! Don’t order from here!
Love all product not expensive so pretty I will buy from here they have very nice stuff
I ordered clothes for the first time off this app. Paid for expedited shipping so I would have it in 5-7 business days. 5-7 business days later and it’s still processing.... I reached out to the online chat and was informed it is because they don’t have two of the items in stock. Which I understand.... but what I don’t understand is why they don’t know when they will be in stock and when I will get my order. Isn’t that part of running a good business? If it’s not in stock, it should say that next to the item. That way people aren’t paying for expedited shipping on items that cannot be shipped out in a reasonable timeframe.
I’m very unhappy I got this item that is ripped
Rose gal 5/5
By Thank you I love it
Thank you for your services the Blessed are the outfits are too small thank you again Rose love the way They fit
Worst purchase EVER 1/5
I ordered a swimsuit and coverup on Feb. 6th for my upcoming honeymoon. I paid an extra $10 for expedited shipping which said it would take 5-7 days to receive. I finally received it 16 days later...AFTER my honeymoon. Unfortunately, as it states in their return policy, you cannot return swimwear. I tried to cancel my order once I realized I wouldn’t get it in time but they would not cancel my order bc the status was ‘shipped out’ even though according to tracking, the package was still in their warehouse. I tried everything on and the quality of the products were not as nice as I expected them to be. They seem VERY cheap. I just threw it all away. I didn’t want to even try to sell something so low grade.
Big scam 1/5
By kum north
Quality of service is poor, order was wrong ,custom service was poor,they gave me such a hard time to get a return label and address.Big thief
Awesome Selection 4/5
I love the plus size selection. My items were wonderful, hubby was very happy with how I looked. Just one draw back was the length of shipping time.
Still Waiting 1/5
I purchased 5 shirts. I ordered and of course had to pay for them approximately 4 weeks ago. I’m still waiting on their arrival. Very unhappy with the length of delivery. Very unhappy that I was not made aware of length of time it would take to receive my items prior to purchase. When asking for information was given excuses regarding Chinese New Year - funny how such a holiday didn’t affect the banking transaction? Probably will not purchase again and dread finally receiving the items - hope they are worth the price and time. Just a little on the ridiculous side especially in this day and age.
Poor delivery services 5/5
I placed one order to test the quality and service. I even paid extra for three day shipping.
My product arrives 3 weeks later.
When I complained about paying extra for something g that took three weeks. They said it took three weeks to prepare my order and three days to ship it.
When I asked for shipping credit and to move to free shipping. I was told the free shipping could take up to 60 days for delivery.
I was not satisfied and have refused to buy from them again.
Very good site and orders was prompt and easy. Be careful on sizes ,because depending on the style of clothing , they might be too small for your actual size. So make sure you go by the size chart that is provided.
Rip off 1/5
You might as well throw your money out the window and let it fly away. Didn’t get all my items on two different orders! Can’t get a hold of anyone. Give your order number and silence. If you happen to get your order it will take 6 weeks minimum and in several different shipments , all the while your wondering if you will get your items or you are getting screwed. So far I ordered items in Nov 2018 and have not received 40 worth of merchandise that I ordered. So far am getting screwed out of my money. Run from this APP!!!!!!!!
They charged my debit card (not pending, FINAL) and had my order in processing status for over a week. Then they changed my order status to “refunded” but I didn’t get a refund of any kind. They claim that their fraud department decided not to send me anything because I didn’t respond to their email. When I finally found the email, they had asked for a utility bill (are you kidding me???)!! That is some shady shady stuff! Anyway I’ve still yet to get my money back and of course, no clothing. My order was $235.
I’m sorry 5/5
I wrote a bad review about not getting some of my merchandise and not getting a returned email about it, but when I came home that night, it was in my mailbox. I’m sorry and I would take it back if I could.
By Puppy Tra
I love the clothes at Rosegal and all the other wonderful things they have they're really great
Where is my product?? 1/5
I paid for expedited shipping and the shipping number can not be found. My bank contacted me upon purchase as a fraud courtesy because the company tried to charge my card three times! Can not contact anyone in customer service. Will dispute charge if items are not received this week!
Horribly disappointed 1/5
Very disappointed in all of my orders from Rosegal!! Nothing is even close to what it is advertised to be. Made out of horrible material and the sizing is completely off! The things I ordered look nothing like the pictures on the website. I will never ever order from this company again!! FALSE ADVERTISING AT ITS FINEST!!!!😡
Horrible shipping time 2/5
Ordered two weeks ago, still haven’t received my items. Won’t order again ever.
Rip off!!! 1/5
All items not included in shipment & w/o packing slip. Customer service is foreign clearinghouse. Can only take info & pass on to Rosegal. I lost $80. I know prices seem amazing, but some companies cannot be trusted. This is one of them. I’m surprised advised on Facebook.
This site is unprofessional and this not work on role of own policy! I ordered two pairs of shoes in two times, each one takes 20 to 25 days till received.but those are not standard size! I had returned 2 these items around one month ago but they don’t care for payback my money! I recommend to customers don’t trust this site!
Don’t waste your time 1/5
I ordered a shirt and a coat from this app, I followed the size guide and both are to tight. I also ordered a coat for my mother in law I got told that they were unavailable and asked if I wanted a refund I said yes I would. I then got a message letting me know they would be available for order the next week and if I would rather do that so I told them yes please. I showed a picture of the coat to my mother in law because it was a Christmas present. I checked a few weeks ago and it says refund on the status of my order I checked my bank account the money has not been refunded. I have sent a couple of messages and no reply. Terrible customer service
I love your sense of style that the wigs have I get a lot of compliments when I wear it.
Canceled order by company 1/5
I am very unhappy that I placed an order before Christmas for a shower curtain. It was just canceled. My other order took forever to get here. Will not use your services anymore
Rosegal clothes 2/5
Sizes way to small for US women. Regular & plus size. They are beautiful just can’t wear them. Too too small.
Great Selection 5/5
Look forward to placing my first order! Such a large variety of beautiful clothing!!!
Shipping price 1/5
Prices are cheap but they charge $5 for shipping rather buy from a actual fashion store clothes aren’t that nice
Didn’t get merchandise 1/5
I didn’t get the rolling pin I ordered the beginning of December.
Great deals 5/5
Love the great deals and cute clothing!
By The 615
Terrible customer service. None of the clothing fit. I asked for a refund and was referred to a support team who has not contacted me or provided me with RMA number so I could return the merchandise.
Sizing is ridiculously bad but they clothes are oh so cute! 2/5
By Not a size 12
I was so excited about the styles - they are so cute. I was very excited that their tops were cut for an hourglass figure, which typically is difficult to find. There was so many items I had planned to purchase. I usually wear an XL or 1X in plus size tops (38 DDD bust, 30” waistline and 40” hips). I was ordering everything in an XL and thought I’d better double check the size chart. Are you kidding me! Their size 2X is equivalent to US size 12. Furthermore, they don’t even offer larger sizes for anyone who could possible be larger then a size 12 - which would be the majority of the population!
First I have to say, I don’t care what the # is for the size. If it fits, then it’s my size. They could call it fat lady size for all I care - I just want something that actually fits.
But for them to advertise that a 2X is equal to a US size 12??? In what mind frame does this make any sense?
I’m so glad I checked but at the same time I’m so sad that they don’t make these super cute styles in sizes that would actually fit most people!
Not so satisfied 1/5
By Jessica T Hatt
I ordered a dress and sweatshirt in my fist order, got them on time and was pleased with both. I made a second larger order 3 dresses 10 shirts. I received 1 dress wrong size with a broken zipper, 1 shirt to small, and one other shirt that ripped when I put it on🙄. The other items were fine, but I was still waiting for 2 of the dresses to come. I made a ticket went through all the proper channels this was about 2 weeks, still no solution. The other 2 dresses never came instead I got wall hangings. I sent pictures and they said to wait and be patient I’m still waiting with no word!! I bought the dresses to wear to 3 party’s I have this month, I ordered in November. I had to spend more money to buy 3 new dresses for my party’s. All I wanted was to exchange for new Items, not my money back.Although I like the items that came correct and not damaged I don’t think I’ll order again, the return/ exchange and customer services has been abhorrent!
Second review December 22 still not resolved since November 20th I’m not doing any more leg work!!! I have described the items in detail
I have sent pics more then once, I’m done with being patient!!!! I’m at the end of my rope
With your horrible customer service, you have all my orders you look up the items or go back to the other
2 tickets I put in and look for the info I already sent twice!!!! You still have not answered my 2 questions I asked 3 times
This is ridiculous, I’m going to post a bad review everyday and number them so that your customers
Can see how long it takes!!!!!!!
Hate it 1/5
Never write reviews but I’m very disappointed because I ordered 3 shirts for Christmas gifts 2 of them got here and the other one supposedly was shipped but never got it and I want to get a hold of them but they make it impossible, I’m very upset, Never purchasing from here again.
SCAM APP 1/5
This company advertises non-stock items... without ever informing you. They’ll take your money quick, but several weeks later your order is still "processing", and so you haven’t received a thing. Contacting them only produces their “sincere apologies”, but does absolutely nothing to fix the problem. It’s time to get the Attorney General's office involved, for the fraudulent practices of this scamming vehicle.
By the way, scroll through the reviews, and your see literally hundreds of 1-star reviews, from people saying they were ripped-off. Also, read the Developer's responses to all of those complaints. It’s the same 3 scripted responses, used over and over and over again. This company is in China, and knows how to scam Americans, and take their money.
Couch covers 2/5
By Mrs samples
I ordered two leopard print couch covers and I received a partial order after I paid for the full order and I can’t get anyone to answer my messages on what’s going on. I won’t be buying anything else from these people
Will never ever order from this site again so so very unhappy will delete app tomorrow even things are cheap very very cheap I will let all of my friend not to order from here so so very in happy
So disappointing 1/5
By S lele
It took all most a month to get my last item.
The first two items was not the size that I asked for in addition I have washed the shirts and now they don’t fit. I will be deleting the app and canceling all of my orders.
Buyers Beware!! 1/5
Sizes even when you go off their chart is so unbelievably off and when trying to return item they avoid you and only give a portion of your money back!!! Their customer service is so awful they change their story while mid sentence!!! Be extremely cautious with this company!!!
You Are The Most Awesome Store 5/5
By Diana Skyhawk
Just to let you know!
I will never buy my clothes anywhere else! You guys have become my favorite Store!!!
Bless you all!