It’s a solid app.. gets the job done, but it could definitely be better.
By unhappy cuatomer 9876432
They didn’t have my food when I arrived. They told me they had forgotten and than didn’t include all of the the ingredients.
Requires registration 1/5
Don’t make me give away my name and email address just to look at your menu. Way to much of asking for info before I can do anything meaningful in the app.
It’s col 4/5
It’s cool but not the best ordering app
Good, straightforward app 4/5
Roti app works well, & it’s actually easier to order with vs ordering in person. Some of the menus are online exclusive, so that’s a plus as well. I find the in-store experience is a bit annoying, because of all the various options it’s slow & it’s easy to get frustrated and/or get the people in line behind you frustrated while you dither or go nuts on toppings. Anyway, app works well, good interface, easy to use.
HORRIBLE app 1/5
Don’t waste your time and money with this app.
There support side is horrible, no level of customer service. Stay away
Issue with holding money on acct 2/5
By Erica Jefferson
I’m totally canceling this app as I have an issue with not being able to scan for points and paying with cash or credit card!! I do not want Roti to hold $25 credit!! I want to pay each time I go however I choose. Worst idea ever!!
Good food 4/5
By Juanita Q
Best healthiest option at nearest food court. I just wish they had a little more variety.
Tricky not all purchases counts 1/5
I paid at the Schaumburg Illinois location and when I tried to scan it the girl in front told me my purchase could not be counted in my rewards program! This is extremely disappointing
Slow Mobile Orders 1/5
It took over 40 minutes for a mobile order during lunch.
Whole team love the food and service!!!
No pickup time on order confirmation. 1/5
Every time I place an order it doesn’t confirm the pickup time in the order history or the email, and often times it changes! I usually have to call the location 2 or 3 times to confirm my pickup time. Super infuriating, just put the pickup time on the emails.
Won’t Open 1/5
I don’t know what happen within the last 2 weeks but now the app won’t even open. If you try to open it will begin to load and then automatically close and take you back to your phone home screen.
Super fast and easy! 5/5
Love how fast I could order. And get me rewards points. Way to go Roti !!
One of the best apps I’ve used because it gives credits to your account on a monthly basis to use and the food is phenomenal
Great Energy 5/5
Best Protein rich lunch in Schaumburg area.
AWESOME !! 5/5
By Having Lots of Fun
One of the best Restaurant APPS... love all the possible customization & Pics. 😀
They have a deal to use the mobile app....yes the app is worthless. Missing locations on the app so I can't partake. Back to Naf Naf I go
Can't order online 1/5
Supposedly I can get $5 of by ordering with the app every day this week, but when I try it says the location's menu can't be found. The old app worked fine. I bet this app will too after the $5 special is over.
Online ordering doesn’t work 3/5
Tried to order multiple times today, but the app can’t seem to connect to the store. On top of that, there’s a $5 promo for ordering via the app, but then the app can’t handle the load!
By lou masthead
So much better - and finally able to order!!
Requires credit/debit card instead of Apple Pay 1/5
Total waste of time to download this app and create an account!
Love it! 5/5
I actually love this app it’s very convenient and allows me to pay for my food without breaking out cash or my card. It charges my card once a month with the amount I’ve spent during the month at Roti. I also love the $5 reward bonus because I eat here ALL THE TIME!
Stop trying to confuse the user 1/5
Every time I try to download and use this app - it confuses the hell out of me for no good reason. Why do you try to get me to prepay or monthly pay for my food?? How beyond normal is that? We don’t use this app for “your” benefit; we use it for “our” benefit. I use Roti during travel, and I need a receipt every time. How does your stupid “prepay” or “monthly pay” help me?? First you forced me to create a Levelup account, which is beyond ridiculous - which prod manager had the brains to create a big “exit” sign at the very front door of your app, and now you are using this ridiculous payment process. Do you have ANYONE with commons sense working on this app???
Works as it should.
Love it! 5/5
One of my go to places. The food is delicious!
App is useless 1/5
Why did you waste our time with this app? You still pop a mobile browser and prompt for login and profile information anyway.
No order option 1/5
Pretty useless app without being able to order on it
By Taylor BA
If it supports Apple Wallet, why is it asking for my card info all over again instead of linking to Apple Pay? I also don’t like how much information about me the app is trying to collect.
Doesn’t let me pay and lost my rewards 1/5
Says I have $10 rewards but doesn’t work
Not good 1/5
By Ms Kimosha
This app is a total waste and may be a con job! Never is there any accumulating points system! Track ur damned selves!
Never again 1/5
By Frequent Tokyo Visitor
Roti used to have a generous reward program. Then it “upgraded” its app and deleted all rewards - and now requires a credit card to even use the app to start over. Um ... no. I won’t use the app - or eat at Roti - ever again.
Can't remove credit card 1/5
Title says it all
I doubt I'll go back to Roti. 1/5
I used to like this place, but moved offices and hadn't been in a few months. I went today and wanted to use my rewards and they were gone. Roti got rid of the old rewards without giving credit to their customers and now require you to pay through the app to get rewards. Sorry Roti. It's not me, it's you.
I had enough points under the old app, for 4 entrees. The Roti app undated and now I have $5 credit, which is what every new user gets. So my loyalty got screwed 100%!!!
My only loyalty now will be to install the app and never go to Roti again!
0 stars 1/5
I couldn't give zero stars but I would if I could. Major step back from previous app.
Lost all old points without warning. What a scam! 1/5
Does this app cost $4.99 1/5
By Uzair (Uzi)
Is it me or did I just get charged $4.99 to download this stupid app? Smh
Waste of a rewards program update 1/5
Complete waste of a program change. You can't earn rewards without linking your credit card in for payment. App and system should be changed to remove credit cards. Won't be back until this is fixed. Sad!
Great restaurant, great app! 5/5
By Malik Deewana.
Without saving credit card to it, this app is useless. There is no way to transfer points from old app to the new. Total waste of an upgrade. Uninstalled!!
If it ain't broke, don't fix it. 1/5
What the hell is this app?? I lost all of my previous points, it doesn't recognize the email I used so I have to create a brand new account and I can't scan in any receipts so I have no idea how I'm supposed to get points or credits... but it wants me to scan in my credit card!?!? Why in God's name did the change it???
Agree with all the other reviews saying Roti refused to add old points from the other app back to their account. I had over 5000 points and now they're gone. Went to Roti today and got no help from the staff and they were extremely rude as well. They had no idea how to help and didn't offer any resolution.
Lost all points 1/5
I am also someone who lost all my points. Thanks to the auto update of Apple. Do not get this if you have points. Lost 2 free meals....
Very disappointed 1/5
This new "upgrade" may look nicer but the old version was way easier to navigate. Although the exchange rate for free stuff seems to be the same, I liked the points system better.... and the points I had did not transfer over correctly from the looks of it. And you can't bank any of the credits anymore. It now automatically applies credit to the purchase when you have any kind of balance in the account. Disappointing
Double Charge 1/5
So I tried to use the app twice to pay for my meal. Both times the cashier couldn't see it was paid and had me scan again. The app double charged me for the meal. Level up was great about helping me get refunds but in general very frustrating.
I tried to use my rewards points from Roti this afternoon and I was forced to update the app. To my surprise, I lost all of my reward points. This is not an update, is an entire revamp and you have to sign up again. Not a good way to treat loyal customers that actually downloaded the original app . I'll find somewhere else to eat in NOMA.
By UK Jonny J
No need for words, this new app update is a pile of 💩. I had 9000 points, all gone now. And you can no longer snap photos of receipts, effing terrible update. Looks like I'm going back to Cosi for all my catering now