This app is only useful if you have Gmail & want Google to have even more information about you. I miss Shop. It was so much easier to use & I didn’t have to use a Gmail account.
I would not recommend this app to anyone, and I won’t be paying the additional fee to the merchant to use it ever again.
No updates 1/5
Doesn’t even update ! Horrible app ...
Not Worth It 1/5
By Acacia Nova
This makes tracking so much more difficult then it normally is. I had to download the app just to track my package from a certain company since they partnered with route and now i’m honestly considering not shopping with that company just because of the tracking now, it’s so dumb. There is no reason i should have to download an app, sign up, and take up space on my phone just to track my package. Plus the app’s layout is so bad, it’s confusing and they have popups that get in the way of stuff. It’s very glitchy. It’s a good idea and concept but they should NOT be partnering with brands and making that the ONLY way to track a package. I just want to be able to search up the tracking number myself.
Slick graphics but barely usable 1/5
By Soñador & Rebelde
Don’t bother with this. It’s intrusive, hard to use and discloses very little actual info unless you unlock all the doors to your shipping accounts.
Track 17 is much simpler and straightforward.
it’s good 4/5
By Ryne wv
i only use this app to track my purchases from eyebuydirect and it does a pretty good job i don’t have any severe complaints overall i have a good experience w the app.
Amazing app 5/5
Good tool 5/5
By globaltraveler 2019
Works really well to track your orders!
Forced to download an app that doesn’t work 1/5
By 1 Nickname created
Kinda feel like I was bamboozled into not just downloading this app...but also creating an account. I purchased a protection plan from the company I ordered my item from, and it was through Route. I had no idea it was an app...nor did I expect to have to create an account. But I paid the lil protection fee so I felt somewhat obligated.
Completely surprised at how convenient this app was. Not just for the order that led me to Route...but I could also see my other packages. My short lived excitement dwindled after day 1 of downloading this app. Now all my packages say “getting info”. Even the package that’s protected through Route.
This app is dumb, you have to give a bunch of personal information for the same thing as the usps, ups, or fed ex tracking, it’s harder to use than those and is advertised and the opposite. Also with the companies that are sponsored by them you can’t track your package anywhere else and it suspicious.
You Are The Best So Far 🥰 5/5
By Buttercup 61
I have tried others for tracking my packages, they give me the tracking number after the package has been delivered or they don’t track the package at all 🤨. With you I know where my package is at all times and I love it. I will recommend this app to everyone. Signed VONNIE
I shouldn’t have to be forced to create an account and sign up for an app to track a package because the company I bought my items from decided to use this service.
If I’m forced to use this, should provide a non log in option if I can provide you my tracking number.
Not detecting delivered items. 2/5
App appears to need an update to detect delivered items. Otherwise needs to provide more information/guidance to users on how to ensure app reflects delivered Amazon items.
Not comfortable with the requirements 1/5
By Donna AB
I am not comfortable with the requirements to allow this app to “read my emails”. It seems like the added benefit to convenience comes at a price of my privacy. I do not feel comfortable with letting the “unknown” invade my emails where there is lots of personal and/or possible proprietary information there. I will just continue to either wait or if available log into USPS and see where my packages are.
Slow Tracking Updates 3/5
Changes to the tracking of my items is really slow to come through the app. Today I got a notification from UPS that my package is coming tomorrow, but Route is still showing it coming Wednesday. Also, it would be nice to have a widget for the Home Screen, so I can have quick access to see what is coming each day.
Love the App... However 4/5
I'll start by saying I love how fast my packages are found, I also love how is looks like a plane traveling a route with the company logo in the circle, yet there a issue with information, at times, where it doesn't come thru and I have to delete then add it back which changes my purchase date. Still love it above the design above others.
A little complicated to use
I was forced to pay extra on my order to have it be insured by route. On the route app it tells me my item unfortunately still isn’t insured even though I had to pay extra for it. Yeah...
Very organized 4/5
By FRC team
I love this app. It helps me keep track of everything and I was able to delete all other delivery tracking apps. The only improvement I could think of is being able to custom name each delivery to make tracking even better.
Forces to use app 1/5
So once getting the email to track your shipment you are forced to download this app if you want to track it. You are also forced to let it view and scan through all your emails. I went to the main website to track it there and it won’t let me log in so I can’t see my tracking number to manually put it in. They seem to make it very difficult to use if you want to keep your information private.
It does the job 4/5
Great app that works well but they really need to add a feature where you can name and give your own package description. It's basically useless when you have 6 packages from the same carrier but can't tell which is which
Privacy Doesn’t Exist 1/5
Personally I don’t care if companies have my customer profile. However, route literally makes you grant them access to your emails in order to use their app. That is just something that doesn’t sit right with me.
Asks for permission to READ your emails 1/5
This is enabled by DEFAULT you have to deselect it when logging in with your Google account. Crazy Apple allows this?
Good app simple quick efficient 5/5
By Chase Man 💙💙💙
Best app for organization with shipments tells me everything and anything I want to know so great for people who worry over their packages 24/7
We need to be able to connect other emails besides gmail. Other whys I love the app!
By Dylan Enders
I use this app all the time, always great with tracking, and I’m happy I have it here to assure my package is safe and if not, you already know I got that insurance.
Awesome App!! 5/5
By Norfolk Pirlo
Easy to use and I love having everything in one place!
Pretty good 3/5
It’s nice to be able to see all my orders in one place. However, it’s frustrating that it will only link to Gmail accounts. I also wish I could add notes to my orders so I know what is in them, and that I could use Amazon tracking numbers instead of having to use a link.
Just use shop 1/5
This app is so difficult If you are over the age of 40 you won’t be able to figure this app out
By aggitated squrrial
This app helps seeing where my package is easy and efficient if sometimes inaccurate but only briefly. Very convenient and comforting.
Absolute trash. 1/5
By Me Too (Last Try)
App doesn’t tell you what the things being shipped are, so if you ordered more than one thing, you won’t even know what’s coming when. Missed a whole day of work expecting a mattress to show up, and all I got was bedding.
Great App 5/5
This app shows me where my package is and every stop it makes. I always know when my package is close by. I recommend this app for everyone who like online shopping. 😊
Wow I just love how it tells u simple easy I like 2 thumbs up
Forced to download 1/5
This company wants permission to READ YOUR EMAILS. Predatory and disgusting violation of privacy.
I also really resent how impossible it is to track my package without downloading the app. I searched google, I tried the almost unrelated “help” article about privacy the dev team linked in response to a similar bad review, I tried contacting customer support, and I tried the direct route number link in my email and was sent to a “lost item” help ticket page; there is no way to track my package without downloading this app. If there is, the company has done a great job at suppressing their customer’s ability to find it. How about a link to the page where I can paste my route number and receive the tracking information? No random help articles please.
The BEST APP to keep track of your orders! 5/5
I can’t say enough good things about Route. I love that Barefūt Essential Oils company uses it. I love seeing when my order will ship, and arrive to me. Thanks so much! Highest recommended!
Convenient af 5/5
Tracks all your packages from different carriers and put them all in one place🙂really easy to set up👌🏼
Pretty Cool App! 5/5
I have never used an app like this. I was a little concerned about it looking through my email to find delivery messages, but so far so good!
Great app great coverage
I love it 5/5
If you are a full time worker this helps a lot tracking your shipments !
Bust down 5/5
Very convenient if you work/or away a lot notifications are very accurate
Why do they want to read our emails 1/5
By Bob Bobby bill
These companies are getting sketchier day by day.
Was forced to download this app to track a purchase as there was no other way to track it apparently (even tho it was shipped usps). After two weeks my package came but this never showed any shipping information other than pending delivery for two weeks straight. No ETA no updates no anything. Don’t waste your time downloading its not gonna tell you anything about your packages delivery.
Doesn’t provide information you need and if you don’t accept notifications 1/2 your screen gets blocked asking you to turn them on. Annoying when I get an email saying my package has been shipped and 2 days later route says it’s still waiting to be shipped. I just want to track my package
Perfect all-in-one 5/5
By DDD Don
Easy way to keep track of all my orders in one location
needy app, gobbles down information 1/5
Purchased a product that recommended this app and service through a partnership. Route spammed me with multiple emails after the purchase (at least 5, probably more) pushing their app and service. I finally downloaded the app but it required signing up for yet another service, then wanted credentials to watch my email for tracking information.
Look, regardless of whether my data is anonymized the fact of the matter is that I'm not paying Route, so they're harvesting information from me, and frankly that's creepy. I don't understand why I would give away all this information to track a package when all the major carriers already make it so simple to track packages.
I encourage you to seriously consider what you're giving away in order to gain minimal benefit from "free" services like this who monetize information. I'm not a paranoid person and don't have any fear of being surveilled, but I do believe that breaking the direct link between payment and service is ultimately consumer hostile. You do pay for "free" services like this, but in an indirect way that prevents you from knowing the true value of your data and prevents you from having any agency over the use or value of that data.
Love this app! 5/5
I order quite a lot online and this app has set my mind at ease. Often, I receive alerts from Route that my items have begun their shipment process before I even hear from the vendors. It’s also really nice to be able to follow items as they move. I rarely ever have issues with deliveries, but the one time a package did fail to be delivered it was easy to open a case/inquiry and I was refunded promptly. Honestly, this app is great.
The best yet 5/5
By ?,? wer
Only Works With Gmail 1/5
Worthless for any of the other dozens of email types that exist. Seriously?
Only gmail 1/5
By azurelane atago
Very disappointed ordered something from a website and it told me to download this app and tht it’s there new tracking download the app and go to track my package and I need a gmail account no other email services supported thts wack I didn’t even order with a gmail account so I can’t track it waste of a download and I’ll be deleting it after post