This app is unnecessary trash 1/5
This app serves as an unnecessary middleman to track packages. It forces you to sign in with an account and does everything it can to convince you to allow it access to read all of your emails in search of tracking numbers.
It does nothing a simple tracking number for the delivery service (such as UPS) would do for you. It’s an unnecessary level of obfuscation and an invasion of privacy to do something I should be able to do on my own.
Doesn’t send emails 1/5
The bugs are very annoying. I’m trying to track an order with a website who has only this app as an option to do so. I have tried to set up and account several times and it never sends the number it tells me I need to verify. Absolutely maddening.
Missed my order, some interface oddities 1/5
Was a useless layer of complexity with my order to CaskCartel. The FedEx tracking number from the vendor was more useful; this app never even saw the delivery (even though it showed it as pending). Setting up the app violates a few standard conventions you’d expect with online account creation as well: no “Re-type your info” option for account name and password for confirmation, even with a “blind entry” typing (just dots). Make an error in your login or email info, and you’ll never know it. Overall, just more complexity for no real gain in efficiency.
Hate it 1/5
You have to use google email, mine won’t work.
App is broken, don’t waste your time.
I’ve never even used route except for in an email already there to use to track my package. If there’s no monthly fee of some kind of subscription then I’ll be happy with it.
What’s the point 1/5
Maybe mine is broken . My package went from original place in Denver to another place in Colorado that back to Denver and now 3 days layers says it’s still in Denver yet will be delivered tomorrow. Don’t really see the point to this app. Kind of made the shipper made me pay .98 cents for it.
Terrible App, Doesn’t Open 1/5
Opened the app to track my order and it made me connect an email or Google account. After giving permission to the app about seven times, it still kept asking for more and more access. I think they just want to sell your information honestly. Do yourself a favor and just wait for your package instead of giving all your information to this app.
Can’t loggin 1/5
App will not make connection with gmail account. Says “connection made” then times out and goes back to asking allow connection to gmail? Over and over again.
Don’t use it 1/5
Asked to view your emails and doesn’t even work. Very invasive
Doesn’t download get stuck at a certain place after putting 2 freaking emails in...trash!
App doesn’t work for me 1/5
I downloaded the app and it continuously asked me to log into my Google account. I would it would “look for connections” and then ask me to sign in again. Endless loop of this.
Wants email address password to”listen” for new orders
Nothing wrong with fedex or ups tracking
I’m loving my Nike, I will be ordering more for Christmas
By Hakeem Dinero
I wanted to believe this app helps but that’s not the case route has spent several days gathering my tracking info and it’s still not showing the correct order date or where my package is
To invasive and laborious to get and use
Requests access to reading your emails 1/5
An excessively invasive app that requests permission to read to all your emails on Gmail so it can track a package. Maybe I am missing something, but that seems like a lot of personal information to ask for. The sign-in with Apple option is available, but doesn’t work.
Still waiting 1/5
Route says my product was delivered hours ago. USPS says not till late this afternoon. I already have a tracking number, I can’t see the value in this app if it’s not accurate.
App stopped providing tracking updates. 1/5
By Mr green Dino
It was working really well when I first downloaded it couple months ago. Now, I don’t receive any updates about my packages. Furthermore, I used to be able to forward tracking info to the applicable e-mail and it would notify me ASAP that it received the tracking info. Now... nothing.
Doesn’t work and asks to view all your emails. 1/5
By Dr mayhem
Requires permission to view all of your emails. Also, more importantly, didn’t work. I was just stuck in a wormhole of logging in through google over and over. It kept saying connection made then just backed me out.
Useless app 1/5
This app links to your google account to try and pull your orders but all that does is create a confusing list of nonsense. I’ve got two orders being delivered to my house yet this app shows I’ve got 20 different things in my list. Then on the map it shows a delivery that doesn’t even show up in the list of things.
And then in that list each item sometimes has a cloud download button, some say vote, others don’t have anything else. Like why does any of that mean? Overly complicated and useless. I’m really disappointed that I got them permission to access my google account
ENTIRELY POINTLESS & A WASTE OF TIME & EFFICIENCY - These REVIEWS CANNOT Be Accurate!! 1/5
I’ve tried everything to make this app provide more info than any long-standanding, Ups, USPS or FedEx shipping text updates.
MOST times Route can’t even locate my orders automatically even though shipping are always from the most standard shippers.
So I have to manually ‘input’ all this data to HELP Route, ‘HELP ME’
And regardless of standard shipping vendor or manually inputting it all in FOR THEM/FOR ROUTE.... to help move them along....
Even still, to no avail....
Route still NEEDS MORE of MY HELP
MORE OF MY INVESTMENT IN DOING ALL YHE WORK ‘FOR ROUTE’..... even STILL
Last, ANY/ALL STANDARD Shipping Vendors update me in shipping WAY QUICKER THAN ROUTE DOES!
A true waste of time 2/5
Great, another app that I need to install that does exactly what I could do by pasting the tracking number into USPS/FedEx/UPS.
I’m certainly not going to be giving a random app access to my email just for ease of use, so I tried pasting in the tracking number. But wait, you need to find the exact vendor’s name too, not just the tracking number. After I get all that in, what do you think I got?
A whole lotta notta. Just says “Getting info”, “Delivery date not provided”.
This service is truly a solution looking for a problem. Apple’s built in click to track worked just fine, thank you very much.
The one positive is the UI looks nice.
Company I ordered from automatically put this on my bill for .98 extra. I thought it was some kind of insurance so I didn’t complain. Figured out it was a tracker after I got an email. I tried the app. Told me the exact same thing usps tracking told me🤷🏼♂️ didn’t tell me street for street or where it was exactly. Literally same word for word as usps tracking which I can see from a link in my order shipped email from the company. Waste of time and money.
They are always on the money
The app need notes 5/5
It awesome but i need to add note to know all my orders
Does not work 1/5
Three days of orders and updates were ignored. Deleting this.
App won’t let me connect to my gmail 1/5
When app would connect to email this app was great hands down I would give it 5 stars but I can only give it 1 star due to not being able to basically do anything with it since it tells me there is an error when I try to connect my email
Not very useful unless you shop with your gmail email 3/5
I wanted to like this, but there’s no way around connecting a gmail account. I have one, but none of my e-commerce flows through it so i declined the connect. There’s a little thing to click in the event you don’t have gmail, but it only reaffirms how badly they want you to connect your gmail account. Oh well. I appreciate the insurance.
THE AUDACITY! 1/5
By Allien Rose
I was charged for ROUTE PACKAGING well in fact I did not ask for it. They also want to read my gmail emails and also my settings? Why on earth a package tracker want to read my Google emails and settings? This is scam.
Not really sure about this 1/5
Never downloaded a shipment tracking app that asks for access to all my info. Like route wants access to your emails, your messages, your location, and I don’t know why they need access to my messages. The shop app is easy but what I just ordered won’t let me track it this route app asks way too many questions just to get started and it’s annoying I’m just trying to click on my order abd find out where it’s at abd when it’s going to get here but I have to go through this drawn out process just to give access to everything. And I’m not doing that. So I’m out
Just use delivery service tracking info 1/5
I kept checking the status of my deliver and nothing was updated. Saw on my order email that there was a tracking number through USPS website, saw that my delivery was already in my mailbox... somebody dropped the ball somewhere and the company I ordered from that uses this app is only losing money. This app was useless.
Gmail Only 1/5
Despite giving you the option of signing in using your Apple ID, the app will not function unless you are using a Google account. I don’t use Google. What is particularly irritating is that I signed up for Route thru GEM to track my monthly vitamin shipment. Both companies are about to lose a customer.
Update: Received response stating that there are alternatives to using a Gmail account, which is false because the app doesn’t function at all unless you sign in with a Gmail account. Additionally, Route reiterated that they can only automatically track my shipments by accessing a gmail inbox. Thanks for confirming that I have been paying $.98 per monthly GEM vitamin shipment for Route delivery insurance on a package that you are not even tracking because I. Don’t. Have. A. Gmail. Account. Sounds like fraud.
Unlike SHOP app, this app does not give you live map tracking. Yes, it does gather your orders but it also sells your data to google as well. Not a big fan of subpar data mining apps... use SHOP instead.
another useless app 1/5
these guys are presenting ups tracking info and very badly. Route said my package was in the city on my address. when i asked them why it was taking 10 days to deliver, they told me to file a police report and send them a copy along w video of the thief. UPS tracking told me the package was returned to sender. i still don’t know why but this i can fix! dump this piece of crap with unhelpful customer service, i give it one star because it doesn’t blow up.
Network error 3/5
App was a 5/5 but for the last 2 weeks I can’t track any packages because it says “Network Error, please log in and try again” no matter what I do, it does not let me link my gmail and therefore the app is useless.
Not going to give app full email access 1/5
What app has the audacity to request ability to read emails from gmail?!
By T Bone1178
If I could select no stars I would. I was forced to purchase their package insurance with an online order recently. Long story short the mailman delivered the package to the wrong address. Route’s solution to this was to file a police report against the mailman in order to replace my package. This company is completely ridiculous. Do yourself a favor and if a company is using Route order elsewhere.
Route is so fast! 5/5
Route tells me when I have a package on the way even before my email notifies me of a new order! Love it! 💖
By Game freak6656789
My biggest pet peeve with this app is that after I sign up with my Apple information they still want me to connect a Google account? I don’t have a Google account nor have I ever had one. I’m not going to sit here and create a Google account just for this app. I recommend you taking away making it mandatory that we connect a Google account because if I didn’t have to connect to a Google account and I could just use the Apple account i already used to sign up in the first place everything would be fine. Take that away and I would consider using the app.
Pretty face without a brain 2/5
The UI is lovely.
Give you access to my email? No way!
In the beginning they show you an email address for forwarding your order shipment emails (unless you gave them access to your gmail). Good luck finding that email address again.
If you do find it and forward shipping emails, nothing happens on Route. I tried 3 times (Amazon and 2 others) and nada. You can copy the tracking number into Route but there’s a slew of similar apps that you can do that with. Nothing exceptional. I don’t care about pretty maps and cutesy messaging. I want a seamless experience that doesn’t make me do the work. I would consider an effective email forward address to check that box, like AfterShip.
Piece of garbage
Massive Permissions Red Flag 1/5
By Hanz Moleman
Went to install, but it asked permission to search and READ email in my gmail account. Smells of scam.
Asks for too much access 1/5
Nightmare to set up, kept asking for access to all my email accounts even though I only shop with one. I prefer shipping notices from my shippers who send via USPS, UPS or FedEx I did did not like this app.
This is only my second experience with Route but it seems to be working for me.
Fantastic Service!! 5/5
By ks shpper
This is the best thing ever for those who solely shop online, like I do!! So convenient having everything in one place!! Love, love, love it!!
Solid app 5/5
Just started using it so far it’s great!
Cool idea mediocre execution 3/5
The ability to track packages in real time without having to check my tracking number is mainly why I got this app, but that seems to never work with any of my orders. It’s basically a glorified notification system and I already get emails for my orders so it makes it redundant. I think the tracking worked like one time but for all of my Amazon orders it has never worked. If you want another notification that your order is shipped and on it’s way then this is a good app, but for tracking, it just seems to always be unavailable.