Useless app 1/5
By mattaraa
Completely useless wherever and whoever it’s coming from will tell you faster then this app
Very inaccurate 1/5
By Amwprt19
When u track a package there is no update the update are very slow. I have been tracking my order 6 different time n still the same update. Seriously u need to fixed it. N hope u take people feedback seriously bc this app is a failure. 100 percent. Is very unprofessional. N also how do u allow a shipping company move a package with been scanned serious that is unprofessional very unacceptable.
No Web App 1/5
By ive been on youtube since 08
Web App is non existent
What does this do for me? 1/5
By Mike Lions59
Ask for an update on my order, and simply states no ETA available and my package is on its way. I know exactly as much after using this useless app than I did before. And sellers - if this is what you are going to use, I will pass on you too.
Where’s my package? 1/5
By ObikikH
When I began using this app, it was great.
I don’t want to see anything except the location of my package FIRST.
I downloaded the ROUTE APP to find my PACKAGE and know when to expect DELIVERY.
Once I see what’s going on, I’m more inclined to tour the site to see what else is available here.
I don’t use the app as a SHOPPING portal and if I can’t locate my delivery I promise I don’t want to read ANYTHING else on the site as anything else is secondary or tertiary to my needs. Thank you.
Bad vibes 1/5
By mansjsidjncx
Sketchy
Great App 4/5
By Shadowhawk813
This app picks up your order info from multiple companies. The only improvement I’d like to see is for it to exclude items in one’s cart that have not yet actually been ordered. I tend to add things to my cart for later purchase, and it shows them as a new order even though the order has not been completed. If the app could either exclude those or flag them differently somehow, that would be helpful.
Tracking apps are just annoying 1/5
By mc.cv
Tricks. They tell you that you can track via the web but that is lies. Their links do not work. They just want you to download the app to take up more data on your phone. Just use standard tracking from companies. Apps like these are a waist of resources
Nosey 1/5
By Ex Sparkie
I order online periodically and just continue to take my chances that my items will arrive. I say no to this app.
You want to be privy to my entire email account.
No thanks.
Gmail access is a big NO 1/5
By tim85254
I'd never encountered Route until this weekend. Tracking a package through the website was easy, but the website inferred there was perhaps more information in the app.
But when I open the app it wants my gmail address and permissions to access my mailbox. Again, inferring there's somehow more information if you sign up.
However, the package was actually sent UPS. I can see the same tracking info through them. I don't believe for a second Route has anything more granular.
Access denied. Y'all are crazy to even ask.
What have we become? 1/5
By ThisDraco
The most smoothbrained way of checking where my package is. Why should I have to download an app just to check where my package is???? Let me see it on the website, not through an app I don’t want and will keep for a whopping 3 days. Get a clue. Hands down dumbest method to track packages. I’ve been trying to see where my package is for 20 minutes now. Who makes a tracking app then makes it impossible to check tracking???????
Gave Me The Heads Up on Hackers 5/5
By windyjeans
I’ve been using Route for a while now and it’s been really helpful with tracking all of the stuff that I order online. This app also probably saved me from a lot of headaches down the road thanks to its notifications!
I had woken up to a Route pop up that said that it was tracking a package from Amazon… but I didn’t order anything from Amazon! Turns out my account had been hacked and I had to basically nuke everything pretty quickly before anything else happened. If not for this app I’m pretty sure I wouldn’t have noticed until way down the road and that would have been much more of a hassle.
Much kudos to Route!
Freezes 4/5
By stbdtack
Freezes, not functional. iPad iOS 15.5. Revised - portrait mode only.
Was a Good App at First 4/5
By ArchivistWWII
When I first began using Route, it did an excellent job of keeping up-to-date tracking. I loved the consolidation of all tracking into one app.
However, for the past two weeks, Route has either not provided tracking or has not updated tracking. I have found that I would still need to either refer to USPS tracking or subscribe to USPS text alerts.
I will give this app another week or two and if the tracking hasn’t gotten any better - into the ash heap of history it shall go.
Juice 4/5
By Laalei
Great thanks
Umm what is this app for 1/5
By diwakar1911
It’s not solving anything only makes it more difficult to track all your packages. It shows the wrong status for almost all of my orders and cannot show me tracking for orders that already have a tracking number.
Exceptional 5/5
By skydoc bill
Does exactly as advertised
Vendor imposed service. 1/5
By tacoplenty
Ordered a product and this ‘service’ was included at an additional charge. There was no method to refuse this unnecessary, unwanted feature.
Question 1/5
Do you have to pay for this app???
Decent but buggy 3/5
By Egnielsen92
This was a great way to track packages until the latest update removed the visualizing of them on the map- now it just lists their status instead of location.
Prior to this update I had few complaints- it pulled in orders that had nothing shipping, but it’s tough for AI to discern between those, so it wasn’t a big deal.
My new favorite tracker! 5/5
By Renmaru
Route does exactly what it says it does! Awesome tracking system!
Cmon Trash 1/5
By Julsssssz
literally no point in having the app
You click on the map or to get an idea of the ETA
and for every product it says ETA not provided… now what is the point of the app when it only notifies you that somethings been delivered. The company itself already does that…what a waste.
Should probably get that fixed
Terrible app 1/5
By Vance Trieschmann
This is just a TERRIBLE app. They want access to all your emails, their links don’t work, the app crashes a lot, and it barely gives you any information on your package. If you want an app to track your packages, use the Shop app instead.
App wants full read/search access to email & settings 1/5
By theglassguy
Route wants complete read & search access to your email and view access to your email settings, filters, labels, etc… That’s ridiculous!
The app seems like one big game to get you to connect your email accounts which they ask you to do constantly… and when you do… here is what they want with your email per Google:
• “View your email messages”
• “Search your email messages”
• “View your settings (e.g., filters and labels)”
Oh, is that all?
Seriously… what could they possibly need with my settings??? Basically, they want everything short of the ability to write emails in my name!
This is on top of a terrible service offered with the app. Here was my experience:
I ordered 4 packages from a vendor that offered “Route Protection” as part of checkout. It was auto-selected at checkout, I had to click a TINY button to turn it off. Still, I decided to give it a shot since I’ve had delivery issues with packages in the past… oh boy was that a mistake.
3 packages arrived on time, it I have no idea where the 4th is and Route has been totally unhelpful in resolving this. In fact, the app states I never paid for protection despite me entering the order information which included the Route-specific info.
I reached out to Route support and have, so far, gotten no help. I tried using the in-app message system, but it sent me to a 3rd party called AxleHire. I don’t recall authorizing Route to give my info to 3rd parties - especially given the access they want - but AxleHire had my email, address, order info, and who knows what else.
So, it may be an otherwise helpful app, but the cost is way too high for me. I’m sure there are some who don’t mind giving full access to their email to be shared with (apparently) anyone, but I’m not one of those people. I only hope deleting my account means erasing my info from their servers. I already killed the connection with my email at the email server.
What a hassle…
Bugs 1/5
By woodstrash91900
App works great but for past 2 days I only have one package showing up on the map and no others. Very frustrating. Will change rating if fixed
Pointless app 1/5
By Michael 1978a
What is the point of this app? I bought a shirt and was informed I had to track via this app. Post office, FedEx and UPS all do a better job of tracking packages.
This app solved a problem that didn’t exist.
If I could give zero stars I would.
No different than other 3rd party tracking apps 1/5
By Lord Biller
I’ve used several other third party apps that are supposed to gather everything in one place for you and I get rid of them when they do the same thing route did. All of a sudden delivery dates change and when I look it up on i.e. usps it shows the correct delivery date. So why would I use an app that gives me the wrong information. If you “hate silence” then download the right apps to track usps for usps fedex for fedex so you don’t have to freak out over having paid for faster delivery (Friday) and have a garbage app tell you it’s coming Monday (three days later).
I updated it 4/5
By animegirl267
Still won’t let me add an specific item
Pride month embrace 1/5
By pox boo ok we
Your embracing of a mental disorder has forced me to delete your app. Go woke, go broke
Why does it want my email provider credentials?! 1/5
By Sparkchaser2
I downloaded it to track delivery of my Perfect Bars. (I later canceled the order since 2 weeks later they had not shipped) ROUTE kept nagging me for email address (I entered it). But then told me I had to enter my email provider connection data (certainly that is not needed to send me an email!!!!!)
Don’t every do this!! I do not trust this program and removed it!
Not worth it 1/5
By tatuskull
It put in my order to track and they can hardly tell me anything
Overall great but no carrier name visible? 4/5
By hanseric245
I like the app a lot for its simple, visual interface (seeing the location of my order).
But why is it so hard to see the carrier that is handling the delivery?
My order didn’t arrive on the day promised. Now I am wondering why. There are many potential reasons but part of narrowing them down includes knowing if the package is coming via USPS or FEDEX etc.
Apparently there is no easy way to tell in Route?
Seems really odd.
Horrible 1/5
By thinknickname
Useless.
Not sure what the point is 1/5
By Toralinii
This app is insanely irritating and pointless. I have to download an app just to track my package? Not to mention get more emails because of it. They need all your private info to be able to connect to your account and track your orders. Just seems sketchy. So annoyed that I just downloaded it to find out that most of my recent orders that have already been delivered aren’t even accurately being tracked on there. And didn’t get any answers about the package I was hoping to find information on.
So I have to make an account to check my package? 5/5
By John Skidmore
Why does this app need so many permissions? I mean, I get it. Just let me check my packages.
awful 1/5
By saba8792
provides no actual support even though they’re being paid to when an order is incorrect.
Dope 5/5
By slevin817
Kinda thought it was sketchy at first but it’s actually a dope app definitely recommend
Worthless 1/5
By KevStover
Nothing about this app is intuitive or functional. It doesn’t do anything. Nothing works. And there’s no way to get in touch with the merchant using this app to scan people.
Do not use this app. Its a waste of brain cells.
Forced to use by seller 3/5
By Too cheep
Made a recent purchase that forced me to use this app…36 hours later i know nothing new about my order. No ETA on delivery or any tracking number to track myself. Route is great at giving me ads for junk I don’t want. I’m about to cancel the order because I believe I may have been scammed and this Route app may be a delay tactic.
Update: while information was delayed early in the process i did get the items i ordered and a tracking number was provided 3 days after ordering so i could track when it would be delivered. I revised my star score. An improvement for Route would be to direct link the tracking number instead of just copying to clipboard.
Doesn’t work with outlook 1/5
By Rabbit 1660
Had to jump through 10 hoops to verify email accounts and still doesn’t work. Could send verification code to my cellphone because it was the “wrong number” even though it showed the correct number. I get being secure, but this is ridiculous.
Allows companies to deny accountability 1/5
By firm albert
Holds your package hostage unless you paid the stupid fee for ‘additional tracking protection’ allows companies to have no accountability for their awful choice in shipping carrier
Thumbs up 5/5
By newjerzycple
Very convenient app, accurate and saves me time from searching for all my newly purchased items
Replaced Slice with Route 5/5
By Loq1
I’d used Slice for many years and it improved nicely, but slowly it degraded over time until it was mostly useless. The hunt for a new tracking app began and I tried a few and narrowed it down to this app Route and one other called Shop which is better suited to a phone than a tablet.
This app beat them all out and is almost perfect. I can see the location of my packages on a map, copy the tracking number, mark a package as delivered, and submit feedback easily in app for each shipment individually. Pretty good I thought, but not perfect… yet. The dev seems to be making improvements which is better than an app that turns into abandonware. For this reason I’ll submit my own thoughts on what I feel is missing that could make me love this app more than I once did Slice.
What is missing is the ability to add your own tracking information when there are mishaps in shipping and new numbers issued. If and when an image for the item being shipped is not correct it would also be nice to be able to browse for and add the right or a better image. I would love to be able to add notes to shipments as well for future reference and flagging certain shipments as important or even being able to pin them to the top would be great. I appreciate the hard work you’ve already put into this app and wish you continuing success with it. Thanks for reading my input!
Forced download under false pretenses 1/5
By alanalindallmarie
DO NOT DOWNLOAD!!! THIS APP IS UNNECESSARY AND NEEDS ACCESS TO READ YOUR EMAILS TO WORK. This app is working with DTC retailers to trick people into downloading it unnecessarily and giving it massive amounts of personal data. They should be ashamed and frankly this sort of lazy “growth hacking” should be illegal.
Best tracking app ever 5/5
By Jelly_Julez
Sometimes I forget what I Order and don’t wanna look at the countless emails I have and I can just click on the app and see where all my orders are
You need Route in your life 5/5
By Hobiewan1260
Simply put, Route is amazing. Everything in one easy to see place. It’s fantastic and you’ll love it.
Lame 1/5
By Bobby Bagabaldo
All it says is ETA for everything
Why? 2/5
By 2020 Newbie
Why do direct bill payments from my bank show up as packages en route? They are going somewhere, not coming to me. They are not anything I ordered or will receive. And there is no customer contact info to either ask the question or request a fix to the developers of this app!
Citrine Necklace 1/5
By LuceroR530
As soon as I left it in the sun for a couple hours as instructed, it faded there’s no longer any color in it stating the fact that it’s fake!! Not worth the money people!! Don’t even waste you’re time buying!!
