No notifications! 2/5
I walk for rover. I wish this app would alert me at the beginning of the day when i have a walk, as i only walk one dog. Every morning i have to check the list of walks for the day and half of the time it will show i have nothing for the day when i actually do! It makes me look very bad when i miss a walk due to the app messing up.
Great Service 4/5
My only complaint is that if you are needing to customize days (ex: one visit for a day followed by multiple visits the next, etc.) there is no easy way of doing that. This is the case most of the time when we leave our dog for the night and we are home for some of the previous day, so it’s been annoying to me.
Keeping looking until you find the right fit! 4/5
It took us a few tries to find someone who was a perfect fit for our pup, but it was worth it! Rover has been so helpful in giving us peace of mind when we travel, and at a fraction of the cost of a kennel where our dog would likely feel overwhelmed. It’s awesome to know she’s getting personal attention and cuddles at a friendly and calm home when we’re away.
Love it 5/5
Great way to make extra money and lovely moments
My Dog Almost Died 1/5
My beautiful French bulldog was not properly cared for resulting in huge vet bills both during and after the stay. Rover refuses to cover the cost. So much for the Rover guarantee! It’s a scam to make you feel comfortable, but when something happens to your dog they don’t stand by their promise.
We will never use them again!
Map is terrible 3/5
By vlad erie
I love this app aside from the map which is worthless.
Great Manager! 5/5
This app brings you business and makes managing easy!
Very caring 5/5
By BellaMarie 2019
Kana was so good with our Hannah. She kept us posted daily with pictures and videos of our dog. At first we were worried our timid dog not doing so well but I was pleasantly surprised how well she did. Kana and her husband were very kind, and caring and kept our dog very active outdoors. I really appreciate how well they cared for our Hannah.
Sold My Info to a Political Consultancy 1/5
I used disposable addresses, and Rover was the only one to have the email I used for their service. I’m now getting requests for political surveys specific to the neighborhood in which I live. If you value your privacy you’ll not reward Rover with your business.
Rover responded they don’t sell any info. OK Rover, what is your theory on how the political surveyor received my info from your company? Security breach? Did you provide info on your customers to outsiders without payment... for other reasons?
Don’t trust rover emails 1/5
Recently tried to apply for rover months ago. Little did I know someone was logged into my application and using my email and iCloud to delete and schedule things without me finding out. When I emailed them to explain they were dismissive and did not allow me to explain myself. I work for wag and have been trying to expand. I resent the fact that I could not explain myself.
Best app to start your career 5/5
Once they see you’re active you start to get a lot of customers the better you do the more customers
Easy, efficient, and an app I trust! 5/5
I have had nothing but great experiences using Rover as a caretaker and as a dog mom in need of a caretaker. Our pets are given the same comforts of home with animal lovers so you can leave them without guilt or anxiety. Rover costs the same or less than using a kennel, but the benefits are no different! I am sure using Rover will exceed your expectations!
Easy to navigate 5/5
A good variety of services offered and met our needs. Found a young lady to drop by daily to feed our cat and give her the attention she craves while we were on vacation.
Dog lovers I can trust 5/5
We’ve used several different Rovers for each of our dogs in multiple states and have never had a bad experience. All of our sitters, walkers, daycare providers have all been true fellow dog-lovers but, beyond that, I like that the profiles allow me to choose a rover that aligns with my ideology & doggy parent approach (not allowing dogs on beds/furniture, etc). Especially when it comes to daycare, we’ve also developed some wonderful, long lasting friendships with others who love their dogs as much as we love ours (and our dogs have so many pup friends too)!
Receiving regular photo & text updates mean we don’t have to worry how our pups are doing when we’re away, and they’re always having a wonderful time.
Rover is one of our standard service providers - just like a dry cleaner, pharmacy, salon - so we make sure to establish a relationship with a Rover wherever we go.
Great Job! 5/5
I get to hang out with the best little souls in the world, and Rover helps makes it possible for me to do so. What could be bad about that??
Do Not Work For Rover 1/5
I made the mistake of trusting Rover. Please do not trust Rover, as they care more about making money then their “gig economy” workers. I had a nightmare experience watching a dog that turned out to actually be aggressive. The owner of the dog turned out to be very unstable, and she had her friend physically threaten me when she came to pick up her dog. It was such a bad experience that I decided to no longer do pet sitting. Rover ruined pet sitting for me because they decided to let her and the dangerous dog continue using the service, which shows they do not care in the slightest about my injuries or that multiple children were attacked by this dog. I plan to let people know about this because I now think Rover is a very sketchy service.
1st time user 5/5
By Rayray & Naynay
1st time experience with Rover - Kara has been amazing - sent me pictures and gave me great updates!
My dog is 15, so leaving him is hard! Knowing I had a good person to watch him was so reassuring! Rover was easy to use & I will use it again - hopefully with Kara!!
A wonderful place to leave you pet! 5/5
Lisa is a great dog sitter! She took care of our dachshund for 3 days and we couldn’t be happier with her! She was wonderful with our baby and we will definitely use her again whenever we go visit our son in Pflugerville! She even took pictures and videos for us so we could see that she was enjoying her stay with Lisa!
Problem modifying 3/5
By Liddoserpas, melanie serpas
I am a pet sitter and I really enjoy the app but I have found it complicated for myself and my clients to modify the service and price. I wish it could be a little more clear so that customers do not get frustrated and will want to use the app again. Having a separate tab for customers and one for only pet sitters would be very useful.
Too hard to get started 1/5
No matter what I input, they were never satisfied. I would be a great dog sitter/walker but I suppose it will be word of mouth. I have government security clearance but could not get cleared to walk a dog. I think the app is the issue because I tried to comply with their requests. Just not worth the botheration
Rover Service is an Absolute Life Saver!! 5/5
Had a few last minute emergency dental surgeries recently in Tijuana Mexico and was traveling with my dog at the time. I was literally able to find fantastic dog sitters completely last minute so that I could feel safe leaving my fur- baby and having peace of mind while dealing with the medical/dental concerns!! Truly don’t know what I would have done without this wonderful service! Thank you Rover family!! :)
We love our Rover sitter Jennifer! 5/5
It is so nice knowing the excellent care our fur child receives at Jennifer’s home! We can go with peace of mind knowing shes’s ok!
App + text 4/5
Only down side is duplicate messages via text from the app.
The Uber of Dog Sitting 5/5
I’ve had both but good experiences with Rover! I only use it for overnight boarding and I can always find a great sitter for my fur baby. They always send lots of photos and videos during the stay, leaving me feeling confident that my old gal is in good hands.
As A Rover Sitter 5/5
By Glenda C72
The Rover app is excellent. And I appreciate Rover’s prompt payment system.
Enjoying our first Rover!!!! 5/5
Simple easy and a great pup.
Anna is amazing.
Having my fur babies 5/5
By Betty Shores
Rover has been a God send for me. Recently my husband passed away after 40 years. Having dogs have made it so much easier. There always there and happy to see me. Have Rover do all the work is wonderful. I would recommend them to everyone. They are a 5 stars and that’s a perfect score
Love Rover! One of the top dog sitters in my area. Very easy app to use. Wish they offered away to let owners tip you like Wag does
Rover is “top dog” in our books! 5/5
Thanks to Kinsley and Rover.com, we do not worry about our fur babies when we have longer than average work days. Kinsley comes over to let them “do their business,” takes photos so my mind is at ease, and safely gets them back in their kennels before she leaves. This is a perfect situation for us.
Just one wish... 4/5
I just wish they would let us set up a second profile for when we are temporarily at a different location and trying to get business there.
Doesn’t work at all for sitters! 1/5
By wodjdifncicococmfnx c worst
I’ve been using the app for a week and there is not separate app for the sitters . It’s all in one and very confusing. It took me 1 week to get my first booking and I accepted and got the dog and the person still hasn’t accept the booking because she didn’t have the money in the bank yet, even though I am staying with the dog. It shouldn’t be like that. I get more clients in WAG than here. In wag I get like 4 a day ! Here I barely got one a week and I’m not sure she will pay me or leave me the dog and never come back.
I’m not liking it .. AT ALL
I love sitting bit my app always bugs out 3/5
I’m hoping deleting and then redownloading fixes the problem. But my app will often not end drop in visits when I end them, it’ll give me the notification I have a message but when I click on it I don’t. Then about 45 minutes later I get a push telling me not to ignore a potential client and there it is but it’s dated at the time of the original notification. Its hit or miss if the client’s address actually loads for me. I’ve been late because it’s decided not to give me the address. They need to be more transparent with clients about how much they take from a sitters cut. Maybe showing the clients at check out how much the sitter makes would be helpful because I have people say I’m too expensive even though I’m the cheapest in town (last time I checked) they then ghost me and not book which brings my search rating down. Search ratings are brutal. They dock you for not booking inquiries and don’t make it clear if a client ghosting you affects your score. They encourage clients to meet with multiple sitters and I’m guessing if you don’t get chosen your search rating suffers. I would like for them to offer tipping. I really would like a feature that lets you block clients, there’s a woman with two intact male dogs that I can’t control and I don’t know how to politely say “your dogs fight over me all night and literally jump on me or hump me while I’m sleeping. I don’t want to watch them.” A feature than denotes whether you’re a bully breed sitter would be a great stand out tool as well for people choosing a sitter.
Dog walker and sitter! 5/5
By don minton
My name is Don Minton in Philadelphia and I just love working for Rover and im so glad people trust me with their pets! Best job ever! So rewarding!
Marqita was Awesome! 5/5
She was easy to work with, responded quickly, sent pictures throughout the evening and even accommodated my abnormal pick up time! I will definitely use her again! Thank you for taking such good care of Bentley!
Forces you to pay for their background check as a sitter. 1/5
I have a background check that I have paid for because of recent obligations and they do not take that. They force sitters to pay a minimum of $25 for another background check. With no option to give proof if you already have one.
By blah so
I have been using this app for a week at the most, and have had two FAKE requests in which there were too many red flags to count. One woman tried to get me to come to an empty house and sent an entire email about it. IF YOU ARE A YOUNG WOMAN OR MAN PLEASE BE AWARE OF PREDATORS. THEY LOOK LIKE NORMAL PEOPLE.
I would give it 5 stars but... 3/5
By Elieana C.
I’ve been a rover sitter for almost over a year and I notice they take sooo much money out when I book a client. Their fees are ridiculous. When my rate is already at $25 for over night stays they take $5 out each night. So say I have a client wanting their dog to stay overnight for 10 nights originally when I’m suppose to make $250 I’m losing a whole $50 which is really upsetting to me because I’m the one that puts in the hard work at the end of the day.
Love that there is an app/program for pet parents! 3/5
From a pet parents perspective, I love that I can find a certified, safe person to watch my babies in our home! From a Rover employees perspective, it is tough that such a large percentage is taken out of my earnings, and I would never charge more just because of that. I also wish that Rover would make the system more accessible for other pets and their parents, such as make it possible for “exotic” animals to be watched.
I love being a dog sitter! 5/5
The customer service of rover is absolutely superb. They’re always available and always there if you need help! Very professional and never had a bad experience and enjoyed taking care and liking after the dogs. Love this app so much.
Nothing is perfect, but I have to thank the success of my business to rover 4/5
I started dog sitting a few years ago on rover and now I am a full time dog walker and pet sitter . Rover helped me so much. Rover isn’t perfect and I know a lot of dog walkers that don’t respect rover walkers, but if you’re a responsible walker and do what you are paid for and work hard and care about the safety of the animals in your health, you will get a lot of clients. You will get repeat clients. Rover is like free advertisement. It’s great.
There are a few things I don’t like. The reputation of rover for sure. It’s not respected in the dog walking community.
The insurance really isn’t helpful. I got my own insurance because I was afraid rover wouldn’t cover what I needed when I was sitting a client from rover. I heard bad things about it.
People can write horrible reviews, accuse you of horrible things, and river just takes their word and allows the posts to go through. I have great reviews, and I am very honest and wouldn’t steal from a client, but a client lied about me and said I stole from them, and I asked rover what I could do if she posted it in the review. They said nothing. It was very frustrating. Luckily the client who accused me realized lying about me wouldn’t work, and she didn’t. She decided to tell the truth. But it didn’t make me feel good that rover wouldn’t have my back. If I had lots of negative reviews and more than one person lying about me, I could understand. But my reputation on and off rover is 100% wonderful and I don’t like that rover doesn’t take that into account. Im confident I will never have a bad review because I do what I am paid for, and beyond, but it stinks that rover won’t believe us.
I never say something is 5 stars because nothing is perfect, but other than the things I said, I will always love rover for what they did for
My career and business
Wasted time filling out app 2/5
By idk i dont want a nickname
Doesn’t mention that you have to pay $25 for your own background check to sit dogs until step 10 of the application process, after I’d already been working on it for almost 30 minutes. Wish I had known ahead of time. Feel like I got tricked into wasted time without knowing it wasn’t a free process.
Always give 1 star 1/5
I always give one star when apps force me to rate them.
Exceptional service 5/5
I started using Rover because I was having difficulty finding a reliable dog-sitter. We travel a few times a year for a week or more due to my husband’s business. Rover is simple to use,and I have only met great people by using it. The information part about your dog helps match your dog with the best sitter for them - that was a huge part for me. As my dog doesn’t sleep in a crate and some sitters require it.
I recommend Rover to everyone I know with a dog.
By ENG ESSAYONS
It is easy and quick to use. Gives many options to file through.
Great app to find pet care 5/5
Great app. We have found wonderful reliable caring people to care for our dogs!
My only complaint is, it is difficult to tell if sitters are still active. There are people with their most recent review 1-2 years ago and their calendars are wide open, it looks like they are not active. It is impossible to tell from their info post when they posted that. Many make comments about pet sitting until they go to school or into the military. It would be nice to have the app cleaned up to save time when searching.
Great app with great dog walkers! 5/5
We have found 2 great dog walkers through Rover. The app is easy to use and the features like real-time messaging and the ability to see pics/video of my pups as they are being cared for gives me so much peace of mind.
Kelly was awesome with our Golden!!!!Love her! 4/5
By golden gus
Kelly was awesome!!!!!!
She is a 10!
Cannot sign up with my zip code 1/5
I enter my zip code and I get the error notice saying “your zip is invalid”. That is simply not true.