So easy, great customer service, and I can leave my elderly cat where she wasn’t to be (at home) when I go on weekend trips.
Very disappointed 1/5
This review is if rover as a company not so much the app. My first experience with trying to book a dog walker was very disheartening. I put in my information and then I get a really long list of walkers to choose from. I have no idea how to sort through this list and find who would be a good fit for me so I start clicking walkers with the most reviews. I settled on a girl who just didn’t want to work with me or maybe she didn’t like my dog. So after talking back and forth and settling on a day that she was available she asked my location then all of a sudden remembered she had a baby sitting job that conflicted with my days. Mind you I was trying set up a long term arrangement every Friday. So either she baby sits all day every Friday or she just didn’t like us. Which is fine it’s her choice but I was offended and turned off to try and pick another person and convince them that I’m a nice person with a good dog after all I’m paying for a service. I shouldn’t have to beg you to take my money. Maybe instead of having customers pick through walkers who don’t want to be bothered how about y’all list the job and have interested walkers and sitters contact us.
Wish I could view old messages... 3/5
Rover is a wonderful app, but I wish messages didn't just disappear after a booking is finished or has been canceled... I have Rover hooked up to my text messages, but if the message is too long, it won't display the whole thing. It would've been nice to read all of what my client had to say before they canceled a booking.
Won't work! 1/5
When I type my social security number it keep won't working I know I put it right!! 😡😡
Will Never Use Again 1/5
I used Rover for the first time to have someone check in on my cat while I was out of town. While everything seemed to be going fine, I came home to find my balcony door WIDE OPEN. It’s a miracle that my cat didn’t run away. Not only was my cat’s safety compromised, but so was the safety of myself and my home. My sitter, Gabby, went out onto my balcony and didn’t lock the door behind her. It was extremely unprofessional and irresponsible. I immediately reached out to her and she admitted she went out on the balcony and “must not have shut the door all the way”. I then reached out to customer service. They said there was nothing they could do and I had to ask the sitter for a refund. And, of course, when I reached out to Gabby for a refund, no response. It has been almost two weeks now. I reached out to customer service again stating that there was no response and after almost a week, still no response from customer service either. I used Rover’s app to purchase a service and Rover refuses to respond or do anything to help me. While I was hoping to be a frequent customer, this terrible experience has left me never wanting to use this service again. How can you trust someone to come into your home when you know that no one has your back if something goes wrong?
Horrible Company, Horrible People 1/5
The most disgusting and disrespectful people I have ever dealt with. You are a horrible company and should be ashamed of yourselves. I would rate beyond negative if I could because of how horrible you are. I have never written a review before but am mortified with the way I was treated today from Rover. I received a text message today that I would be sued if I ever made an account with Rover again due to “multiple” accounts that I was completely unaware of. Went to call customer service and the dude on the phone didn’t give a single care in the world, then told me it doesn’t appeal to your company that I use Rover and that I am never allowed to use it again. Absolutely appalling, I will NEVER use your company again and know lots of customers that I will be telling about this, who will never use Rover again. Disgusting company.
I love this app! 4/5
By Girlygurl ;)
The extra money helps and people are easily able to find me for animal sitting in my area but they deduct so much for their services and half the time they fail to send my address so it’s a bit of a hassle... aside from that I love it!
Great Important Service 5/5
We have been able to build some amazing relationships with people to help with our dog Porter. We own a business and sometimes have unexpected needs for our pup. It’s so comforting to know I can reach out and get a walk for our puppy.
Love love the Rover girls. Will never ever use anyone else.
So Easy! 5/5
Love how quick and easy it is to find someone with good reviews and book right away!
Sitter review 5/5
By GAL in FL
I’m enjoying my sitting and customers. My only wish is that on the weight size for dogs there was more distinctive levels between 40-100 lbs
I love Rover 5/5
Shaundra is amazing and I love the Rover app, getting notification when she arrives and leaves my house. It’s also great getting photos and videos on the app. Thank you Shaundra and thank you Rover!!!
Reliable service 5/5
I have used Rover for a while now. Found a super-great sitter through them, but she eventually moved out of state. I then found another sitter through Rover and she,too, is awesome. My dogs love her and so do I. But she is often unavailable (very high demand) so I just used a third Rover sitter while I was away for two weeks and that worked out great also. I did once have a Rover sitter that I just didn’t click with, but I’ve never had one that I didn’t feel I could trust with my precious dogs. All the sitters I have used have sent photos of the visit while I’m away and it is reassuring to see my dogs resting in someone’s lap rather than being alone in a kennel. Both the app and the service have worked well for me.
By Dug/ sherry baby
She is kind and loving and I’m really comfortable leaving my cat in her care. She is a great representative of the brand.
I can’t start. 1/5
My account has been in review for about 3 months. How long does this usually take? I am trying to start my business and make some extra cash but it is not allowing me until my account is reviewed. Not worth it
Nothing’s ever free 1/5
Took me a half hour to go through all the steps of making an account to walk dogs before being told I have to pay $25 for a background check. I’m a broke college student who can’t afford even that, as sad as it is, with no guarantee I’ll ever be hired for anything. Don’t waste your time
Waste of time. 1/5
By Really Man007
Completely worthless. People list their times and rates, hoping for a bite. You ask, and then they check if they’re busy or not...and that’s if they even respond back. Already deleted this nonsense app.
Easy to use 5/5
By Noah the Whale
This review is primarily for the app which is very easy to use. Rover itself can be hit or miss depending on who comes (I had one puppy sitter who let our little guy eat half our laundry basket). It’s also incredibly frustrating that Rover won’t let you filter by ratings or cost (though I imagine that’s so they present the walkers/sitters they want) But overall a really useful app for pet owners
Rover fees and timing.. 3/5
By Eileen perez m
I have been a Rover sitter for years. One thing that is inconvenient is that I have to wait 48 hours after the booking for my payment to come in. It is long enough that I have to wait until the booking is over. Bookings over $100 should be taken about 10 percent. 15 percent is a lot. On top of trying to keep pricing low for customers. No other complaints.
Great for new Puppy Parents 5/5
By Artist tracker
Everybody says having a puppy is harder than having an infant. Granted, I have no human babies to compare my experience with, but my new puppy is as much work as she is adorable. Rover has helped me to find daycare so that I can go to work while she has care.
By Linda and Frank
I love Robin. She was so wonderful. My dog liked her a lot. She took the time to get to know my dog before we went in vacation. It was a blessing. I definitely recommend her. I will definitely use her again and again.
Don’t cancel cause you won’t get a refund 1/5
I booked with a dog sitter for four days. The total with fees came out to $132.63. Less than an hour later I had to cancel the booking. I contacted the sitter, she was super nice about it and said no problem. Rover still charged me for the booking. When I contacted Rover they said the couldn’t fin my account. I sent screen shots of my account information and if the text conversation between the sitter and I. After 2 customer service reps and multiple emails, the refunded me $66. Thanks for the crap customer service and the robbery. Won’t ever use this service and I’ll make sure none of my friends or family use it either.
Happy dog-mami :) 5/5
Tricia is amazing I can not thank her enough she keep posted with pictures and always let me know how my baby was doing!
Love it 5/5
Have found some great sitters on this site. Wonderful app. Recommend to all my friends.
By Dana Jean
I’d been having some issues with my Rover app for iOS, but they haven fortunately been resolved, thank you! Now, on a less urgent note, I’m wondering if it could be possible to implement a search function for your past or archived stays within the app. I have clients who continue conversation threads about future stays on archived or past stay threads, and then I have difficulty locating these conversations later because of the way the stays are catalogued. Thanks!
Crappy app, great service 2/5
By Aileen Cee
I've used Rover many times and it's a valuable service that I'll likely continue using, despite my many frustrations with the app itself. The following features need improvement:
- Ranking for sitters is unintuitive. I frequently find myself finding better sitters after scrolling down rather far. I know there are probably many different factors you want to balance, e.g. promoting newer sitters, but overall it's a crappy experience. I would also like the option to sort by specific things (e.g. distance), instead of having to go to the map view for that.
- Why can't I cancel pending requests?
- Why is the view of the sitter's profile different (and incomplete) when accessing it from the inbox, compared to accessing it from services search screen? I still want to see information about the sitter after I've contacted them.
- I constantly have notification badge icons on the app that I can't get rid of, even after viewing all messages and notifications in the inbox. This is super annoying.
- On the flip side notifications are often delayed or don't arrive at all, which is frustrating when I'm trying to do something time-sensitive, e.g. waiting for a response about pick up / drop off.
- Adding dog pics is super buggy.
Fake deceptive fraud 1/5
Every single person I attempted to hire through this app listed on the map within 1 mile of my house was reported as “too far away” from my request. The people that wrote this app are liars they are frauds .
Under no circumstances whatsoever should anyone ever use this app
Took them a month to see a simple issue... 2/5
I signed up for Rover on June 23rd. 1 week and 2 days later I called and asked how long does the process take and I was told I SENT MY PROFILE for analyzing on the 24th. They asked for a few days more plus 1-10 days for a background check. No problem I said. 15 days later I emailed again (this was the 4th back and forth email not counting the two times I called) I was told I didn't ”Save and Send” which not sure how that happened as I went in every day and clicked everything on there (let's make it more obvious please). SERIOUSLY?? So now you are telling me that the person on the phone, plus the person I was emailing with MULTIPLE times didn't see what was ”so clear”? Let's not I only spoke to 2 people all that time meaning the person on the email didn't do the diligence of actually looking at my file and seeing if there was something wrong. He was just guessing is that it??? Very very frustrating...needless to say I still haven't been able to use the app
Easiest and best way to get a dog sitter 5/5
This was the best and easiest way to find a dog sitter, and you can feel confident because you can read reviews on the dog sitters!
Takes too much money 2/5
While Rover is a great idea and platform the company takes far too much of the sitters earnings. Taking 20% of a “rover fee” and then AN ADDITIONAL “5-7%” of a “service fee” they are really ripping the dog sitters off. The sitters are the ones putting in the work time energy and care and to take 1/4 of their earnings seems unethical. In a service of 5 days that’s taking a day and a half of my services. I’m surprised they have so many 5 star reviews.
Very Pleased 5/5
By Zoom Schwartz Pafigliano
I’ve been involved with Rover for three years. They still continue to exceed my expectations every time I interact with them.
Method of payment is antiquated and inconvenient 1/5
I stick to doing Uber. Listen, we love animals but we need to get paid. It is a big responsibility to take care of a dog and it does creates costs as many dogs aren’t really potty trained as their owners say. I want to get my money instantly and please also encourage dog owners to tip. I’ve always go the extra mile. There are many other ways to make money and Rover is behind in incentives and extras for a job that is not easy at all.
Great App For Additional Income! 4/5
This is a great app! I think it would be great if sitters were able to actively search for people requesting help with their dogs, as opposed to waiting for requests to come in.
Was easy to find a pet sitter based on reviews so I felt comfortable getting someone last minute and letting them in my home. It also holds the walker accountable by mapping their walk. We had a great walker who took 3 pictures of my dog and sent them to us for peace of mind
Almost Awesome 4/5
This is mostly a great app. There are just a few little things that could be adjusted, like it would be helpful if you could see/update your Rover profile directly on the app (as it is now, you have to be on the website for that).
I want my money back!!!!!!! 2/5
By Nisani Parker
The app is great, don’t get me wrong it’s awesome. But I literally have no job, and I realized walking strangers dogs is sort of a problem for me since I feel uncomfortable as they would know where I live and where I’m going. I put my credit card information as I was applying and they charged $25 dollars. I’ve tried to reach them but nothing has worked. In my case, $25 IS A LOT OF MONEY. I want a refund of the $25 hold because I need that money for something important. I WANT A REFUND. If I don’t get my money back, if I don’t get a call, saying I’ll get my refund, I’m going to be legit mad, and I will talk to someone professional about fighting this in court. And nobody wants a customer/potential employee mad, especially when you have a lawyer.
Love it, but need to know fees up front. 4/5
Love it, except not being able to see how much I will get paid after a visit once rover fees are deducted. More transparency with that would be awesome.
Amazing!!! :) 5/5
Rover is an excellent app for pet parents and sitters looking to receive and give help! Love it!
New to app 3/5
I am a pet owner and wanted to get an early start in booking someone. However didn’t realize it would give me an expiration timer that the only way to accept is to pay way in advance! I understanding paying in advance but when you are booking a month or more in advance you should be able to accept with the ability to pay closer to date. Thanks
Easy Process 5/5
I enjoy the process of Rover to locate sitters. I’ve had a very positive experience so far and got assistant when I had a problem. It was solved quickly and life is good.
Best app ever! 5/5
Super quick and easy to use. Can have a sitter or walker within minutes. Love it!
Terrible company to work for - take their money and provide you no support 1/5
This company is untrustworthy and terrible at maintaining, managing and supporting their relationships with their contractors. They do not screen or background check who they allow to become a sitter. Their customer support team is untrained and will only regurgitate email and script templates regardless of your situation or issue. I reiterate they will NOT provide you, your buiness, your pet or any emergencies any support. If you’re an pet parent looking to book, be aware that they do not have a way of background checking or ensuring that the sitter you choose is capable of providing your pet a safe and caring environment.
Convenient and affordable prices! 5/5
This app has worked wonders for me while we travel. It’s cheaper than having to pay actual vet boarding and hotel pet friendly stays!
Inaccurate availability 1/5
By Jordan Zucc
Today I signed up for Rover to have someone trustworthy watch my dog while we move this weekend. I have contacted about 10 dog walkers who were all listed as “Available” for the times I needed. I was turned down by all of them due to unavailability. It seems that no one on the site updates their availability and there is no accountability for caregivers to keep their availability updated. I’m disappointed in a service I’ve heard such great things about.
Be careful about cancelling fees 1/5
Had my flight cancelled on me called the sitter to let them know was not going to be going then emailed Rover support. They ended up Charging me over a $100 dollars for the cancellation... Had I known this I would have just let them walk my dog! It's a scam if you have to cancel!! Be careful!
Horrible app, all spam 1/5
I have had rover for a few months now (as I was trying I make some extra cash on the side) and the only requests I ever received turned out all to be spam. I don’t know why someone would set up an account to ask you to walk their dog who turned out to be fake (as they would be paying you at the end of the day) but after every single person who has requested me has messaged me, I get a message from Rover saying that that persons account has been flagged for suspicious activity. It was a complete waste of my time to fill out all of my credentials (which takes a long time) to only ever get spam requests for dog sitting. I will be deleting this app.
Rover Rules 5/5
I have met so many amazing people and their pups through rover. It has been a great and fun way to earn extra cash and relieve stress by getting to hang with all kinds of fun pets. I recommend it to all animal lovers! It is such a wonderful way to keep animals happy and healthy and away from scary kennel overnight stays!
Great Ap but do not always get responses 4/5
I had a dream first experience but she moved. The next two times I left messages and did not get responses or got one response then never heard from her again. The Same seems to be happening this fourth try. The reviews are very old so I assume some have stopped taking dogs but then they should be removed. The ap works great - it’s the people who seem to not want to do the service.