Nikki and Rick 4/5
Love them!!!! They take care of our Roman everytime. Roman loves going to Nikki’s. Highly recommend!!!!
Great App! 4/5
Great setup. Fairly intuitive. I only wish the initial scheduling requests were a little more customizable, such that different numbers of drop-in visits could be scheduled for different days on a single request of multiple days. Perhaps it is and I just haven’t figured it out. In which case, I wish it were more obvious how to set that up haha. Great app, though. I recommend it!
Rover Rocks! 5/5
By Dummy's undimmed
I absolutely love Rover! I have used several dog sitters for my high maintenance pupper, and they all have been amazing! The app is easy to find just the right person for our dog. I have referred my sister to Rover and she is just as hooked as me.
A great app but they read your messages 4/5
By T. Hanks Two
I love Rover and being a sitter on Rover but I hate how every time I mention Venmo or PayPal or any cash app in a message, Rover emails me about the benefit of booking and paying on Rover, well maybe if Rover had a top option I would have to be giving out my Venmo to all my satisfied clients. I hate how invasive it feels to be reminded that they’re reading my messages although it’s an obvious necessity. Maybe there’s a better way to go about it.
Waste of money/time 1/5
I filled out the extensive application, uploaded the required photos, PAID the background check fee and have received nothing after signing up a month ago. Every time I check my account it says “under review,” (which means they’re waiting to approve my account but on their website it says this takes 2-3 business days). I reached out to them regarding this issue days ago and NO reply. Very disappointed.
Good service, but it could be more user friendly 4/5
By annoyed KCAD student
I have been a dog walker and pet sitter on Rover for a couple of months now. I’ve gotten connected with many people in my neighborhood and make good money doing it. My only issue with the app is that it’s not the most user friendly for those trying to book services.
For example, I had a woman asking me to check in on her pets over 4th of July weekend. She has 3 dogs and a cat and wanted me to check on them once on the 3rd, three times on the 4th, and once on the 5th. The first issue with that is that is that she would have had to create at least 2 separate bookings because the app doesn’t allow users to choose a different amount of visits for different days. My second issue was that the app should have charged her my holiday rate (x3 days), the additional dog rate (x2, because she had two additional dogs) (x3 days), and then one additional cat rate (which is $0 in my case, cats are easy). Instead the app tried to charge her for 9 total visits and the holiday rate for each of her pets which brought her total to over $700 which is wayyyyyy over what her actual total should have been. Luckily we caught this before going through with our booking. I’ve had several other instances similar to this, but this was the most extreme. The app needs to update its UI so this issue doesn’t occur.
A+ Rating 5/5
By DC Bricker
The pandemic has changed the way we live. I am thankful for a service like Rover, my walker (Reynaldo) is awesome. My dogs missed him so much-with Rover we have some contimuity and ”norm” in our lives. Thank you.
Super easy to use 5/5
I’ve super enjoyed using rover so far. We have found two great dog sitters and the communication was great. Paying was easy. Overall probably one of my favorite
Non existence customer service 1/5
They charged me twice for the same booking, I tried to cancel it and it stated that they would confirm the cancellation or someone would reach out to me in the next 2-4 hours...it’s been two day’s and no word from them. I also tried to email them and no reply. Now I’m having to dispute it with my credit card company in order to have the duplicate charge removed. There’s no phone number to call except for an “emergency only” number.
Jennifer is amazing!!! can’t say enough good things about her!!
Tracey and Jack! 5/5
Tracey and Jack are the absolute best! Our dogs had the best time. We will definitely use them again!
By poopoo fatty the 3d
It took me and my friend 10 minutes to even find out how to open the app I dislikey
Quality and dependable 5/5
By Isla Fam
We have been happy how easy and dependable the service is on our first time here. Casey is great and sends pictures and we can see how comfortable our dog is. That is a comfort to us. Great job and we will be using again!
I put my credit card number and you didn’t accepted it or ugggggggh
A Great App 5/5
By Tree Girl 365
Make sure you read reviews and you’ll have no problems - had nothing but great sitters in my 3 years of using Rover, and the app works great!
Best Service Ever! 5/5
My dogs travel with me so rather than the traditional ‘find a pet sitter near me’, which you can definitely do, I have often used Rover to book pet sitters near my destination... or along the way... that way my dogs look forward to the travels and when we stop for a day trip, they get to go play with dogs while we are visiting the local attractions! It works great and and allows me to see them in between stops, which makes it less of a stressor on them. I love Rover!! 🐾💕 and recommend it to anyone who needs to find a pet sitter or walker!
Usability for sitters is 3/10 1/5
As a sitter the user interface is very difficult to navigate, messages get easily lost and if there is no new message (following up with a client it who hasn’t responded) it is impossible to locate the thread. I have lost clients because their message never shows up or gets completely lost and i have no idea how to find the thread again. Bookings are also unorganized and difficult to locate, especially during a long sitting engagement. Additionally my profile has been set to not accept new clients for months and I still get new requests. It’s a great concept but the app itself is garbage.
LOL at the response being to messages getting lost and not anything else!! there are so many reviews from sitters saying the app and especially the message function is difficult to use! i don’t need help, you need a better app. messages don’t translate from a rover text thread to the app clients can’t message you unless they are actively booking...the app is WACK and y’all want to act like it’s our fault! can you honestly say you think your UI is simple and effective? get real.
Navigating is tricky at times 3/5
The app is not as easy to use as on a computer. My problem is is when i get a message from a repeating client and i have to search through the archive to figure out where it came from to reply. And if I don’t do that, the annoying red notification dot lingers.
Great app for dog sitters & owners 5/5
I’ve been using Rover for going on a year and a half as a dog sitter. It has been a wonderful experience so far and the owners I’ve come across have been nothing short of friendly. I get to meet all different kinds of dog breeds while my own pups get to better their own socialization skills. I would highly recommend this app to anyone who is a dog sitter or dog owner!
Great service but clunky app 4/5
I’ve had a great experience with our Rover sitter. My complaint is the app is really clunky and hard to find things on there, like messages and bookings.
Love it! Please change Inbox & add videos 4/5
By Tommi Joy
Thanks guys, the service is easy to use. Have 2 requests:
1. Put all messages in one list. The different inboxes adds more confusion than organization.
2. Please allow video option to send to owners.
Thanks again!! So enjoy dog sitting experiences through Rover app.
Good not great 3/5
You aren’t able to upload a pre recorded video and the option to record a video is just terrible.
Also, rover takes hefty fees. They could drop 5% and stand to help their walkers out a bit. Their commission is 20% which is a little high if I you ask me. Plus they charge fees to the dog owners.
Great but has a couple flaws 4/5
I've tried using sites like care.com or house sitters but they're not as easy to navigate and they charge waay too much up front. You shouldn't have to spend money to make money. Rover takes a small cut which makes more sense and they use that commission for insurance and providing you a bunch of info to do your best job. Their customer service reps are always very helpful and polite. They've made my work easier and more successful. There are some issues with the app, sometimes Rover cards dont go through, if you encounter a bad sitter or someone who’s trying to scam sitters there isn’t much you can do about it.
avid rover user 4/5
I have been using rover for a few months now and overall the app is great and i have received great clients. I had not received any requests for a little while when getting started, but when the summer season started, i began getting more requests (i assume because more people are vacationing and off of work). I live in a pretty rural area so i was actually pleasantly surprised at the amount of people that have reached out to me (i have had about 5 people reach out to me which isn’t a crazy amount but it’s good for my area!) I do wish that rover did more about safety. The sitters are required to pay for a background check, but the clients who are searching for a sitter do not have to complete a background check which makes me slightly uneasy. rover also does take 15% of your pay as a sitter which can be frustrating if you are doing long term sitting or have a pricey booking. for example, i had a booking for 360 dollars total, and would have only received about 305.
I like the set up but I’ve message at least 3 people who claim to have open availability yet claim they can’t come walk my dog because of this or that. What’s the point in offering dog walking services if I can’t get someone to walk my dog?
It’s not perfect yet 3/5
It’s a great concept with poor design. It’s close but needs heavy refining, especially with the amount of users on this.
Rover claims buying a certain kind of background check will highlight your profile so you’re more likely to find clients, this is not true. Purchase the cheaper one, save your money until this actually makes a difference.
Losing money 1/5
By CE Grad Student
This app is a scam. I was dog sitting for 3 day and was supposed to earn about $48. However, the app charged me a $9.80 fee. Then, when I tried to transfer the remainder of my earnings to my bank account, Rover wanted to charge me another $5 fee! That’s about a 1/3 of money I worked for that weekend. The Rover app basically robbed me with “fees.”
I love this app/ website! I’ve been dog sitting for the past few months using this app and I love it! However I wish I could send videos to my clients through the app or post videos in my photo gallery. I think what makes me stand out as a dog sitter is that I’m very good at training and I wish I showcase that on this site.
App could be more user friendly 4/5
Really enjoy rover but the app could be more user friendly.
Get reliable sitters 1/5
I get it, life happens and you have to cancel things BUT the handful of times that I have used Rover I’ve had my reservations cancelled last minute (like a day or two before with some crazy story attached to it from the sitter). It just turns into a stressful mess when you’re boarding your pet. Please figure out a way to filter out unreliable sitters besides just giving a $20 credit.
Best dog walker ever! 5/5
By Austin LB
Carla was the answer to my prayers. I’ve been having anxiety because I got a foster dog and roommate left town during the pandemic. So Rover came to the rescue! My dog Tawny really took to Clara right away. And she just got back from her first walk and I could see from the picture that Tawny was very happy. Clara has the knowledge and care, not only to walk, but to help train both the dog and myself with some good pointers.Thank you Clara and Rover!
Happy sitter 3/5
I love rover sitting but rover keeping 20% of the sitting fees is outrageous. It should be more like 10%. Also the sitters should have better accident coverage.
Rover is great!!! 5/5
As a pet sitter I love the app and all the ways to keep my pet parents up to date on their fur baby’s care. The rover cards are a great way to communicate with my pet parents. I have found that I get higher end clients from Rover.
Chat room 4/5
By Kim 49008
I would like to be able to chat and message other sitters in my area to check availability and to see if they are interested in referrals when I am full or busy.
Working for Rover is fun and easy! I love dogs and dog snuggles, so maybe that’s why it seems so fun, but I also have friendships that have come from dog sitting on Rover. I love that it gives the option to sit in my home or theirs and offers an emergency line just Incase anything should happen. 10/10 would recommend!
Love it! 5/5
Rover has come in clutch for me so many times! I am selective about the people I have take care of him, and then like that Rover makes the information I want to find all in one place! I am so glad this exists!
Awesome Service 5/5
I love being a Rover sitter and using Rover for my personal pups when I’m out of town!! The app is easy to navigate and gives very detailed updates for your pets!!
Never using this app again! 1/5
I am a huge dog lover and have dog myself and have had multiple dogs growing up. I have 13 acres, a pool, and a large kennel that is pristine and is a great environment for a dog. It’s ridiculous that I was declined to be a sitter my self as I have friends and family members who are sitters and use the services as well. It’s shocking to see the quality of other sitters in my area and their quality and know I was turned away. Needless to say I am never using this app and will never recommend this app to anyone.
Unpayed work 1/5
By benjamin evers
This company is all in it for profits and no care at all for our pets, I worked for this company for 2 weeks and they decided to delete my account and not pay me when I worked everyday out of the 2 weeks, also when they deleted the account I had no contact to the pet owners so they had no idea how there pets were , this is a terrible company with terrible customer service , might as well replace my dog as their customer service agents. I do not work for free and I will never ever send my pets anywhere with anyone on this app knowing customer service will cut my contact with my pet sitter
Amazing app for both sitters and families! 5/5
This is a great app for anyone who wants to earn a bit of extra money. As a financially independent college student this can make a world of difference. All the dogs I've taken care of have always been so amazing! It's also great knowing if I ever needed my own dog to be watched I have plenty of options. The app is so user friendly too!
No Jobs 1/5
By ash 🐱
I have had this app for over a month and have not gotten a single job. I constantly update my calendar, have various testimonials and reviews from previous clients, have lower fees than other pet sitters, and almost all day availability. Not a single message, request, anything. This app doesn’t give you the chance to grow and improve, because no one ever books you from the beginning. The fact you have to pay for a background check is ridiculous, because you don’t even get that money back within jobs, since you never get one in the first place. Extremely disappointed and frustrated. This is the only time I’ve ever reviewed an app, and lets just say, it’s not at all for good reason. Waste of time and money.
Do NOT waste your money and time 1/5
I have been using more than 5 months and I didn’t get any job. My prices even cheaper than most walker, I have good references, I have been updating my schedule as available all the time and the result is NOTHING. I even paid around $35 in order to get my background faster! I was really stupid and do not believe it’s true! Do not waste your money and your time really.
Use anyone else 1/5
By K.T. P
The app itself is relatively user friendly. The service itself is incredibly disappointing and the company will not care if you have an issue and your animals/home are put in a bad situation. They will not listen to feedback, are not clear in communicating the procedures, don’t take any responsibility, or do anything to reach a resolution. Actually talking to a human is difficult and getting any straight answers is impossible (for example - note in the response to me, no phone number was provided, even though it is in others)
Their background checks for “carers” is obviously useless, and if there is an issue where your animals are uncared for (the service that is advertised on their app) they expect you to handle it and do not care about your animals, property, or safety as long as they get their fees.
Literally using your neighbor who is in high school would probably be a better option.
Literally NO responses 1/5
So I heard about this app, read reviews that were great, and figured that it would be worth it to try it out for our newly adopted dog. I have messaged about 10-15 people for daycare/dog walking services over the span of 2 weeks. I had ONE person respond and that was only to tell me that he wasn’t available. I’m super disappointed in this app. Honestly, at this point it is more trouble to use it that it is to just use a professionally service. Would not recommend, unless they change the requirements about responsiveness for care providers.
The dog walker 5/5
Ryan’s been great so far, he good with trouble and patient
Video chat 4/5
Great idea but difficult to connect...
Great after connecting
Not only do you have to pay ( in my case ) a $25 background check fee, you also have to give them a percentage of what you earn . stupid
By Leesuh Marie
I absolutely love this app! I never knew how many dog lovers there were out here that would love & care for someone else’s animal as their own. I am grateful to be able to communicate with amazing people about our pets & sitting needs through Rover. ♥️
Saved me!! 5/5
Needed emergency pet boarding and was able to find it even in the middle of the night. Awesome pet care good prices.