Snag 1/5
By Rthorough
The app says it hit a snag after scanning passport and entering personal info. Frustrating.
Review of RC app 2/5
By BP65isretired!
Can’t find how to purchase internet pkg. When viewing deck maps I don’t see any pools marked. I also can’t find what cabin we’ve been assigned to
To Ari 5/5
By Me3278385828
App is awesome!
Good except for chat feature 4/5
By Running from zombies
EaChat feature, which was an additional fee, was useless because there was no push notification. You had to open the app and check if you have messages. Otherwise the app is fine once you get used to the layout. Events you add to calendar pop up as a reminder to help keep you from missing things your interested in.
Wow 5/5
By Calvie88
Didn’t expect such a wonderfully designed app from a cruise line. It’s very useful and helpful. Well done.
App review 5/5
By Pod70
Eas
Not good 1/5
By Actender
Doesn’t let me check in
Frustrating 1/5
By 958429
The app isn’t very intuitive. It’s super frustrating to use, like just finding where to check-in. Pain in the butt and disappointing for a cruise line. Do better, please.
Free stuff 2/5
By legitreviews9949
I wish the app let you filter for free stuff only and not every thing including the non sense stuff that you never need
Crappy App 1/5
By kee4128
I have had to continually re-enter my information several times. It’s very frustrating.
Great app. Can we add notes? 4/5
By Angietuni
This app is very convenient and makes it easy to see what’s happening each day and easily select activities and then know exactly when and where we need to show up. So handy!
RC, if you’re reading this, I would love the ability to add my own notes in my calendar. That would make this a 5-star app 😊
Check in 1/5
By DLS BRONX
Terrible. Won’t let me check in.
Nickel and dimes 1/5
By tx33txaz
2 bucks a day for texting….seriously. Why not just roll that into the price of the cruise and make texting “free”
How did this garbage get 5 stars 1/5
By sbhdbbdjsksidjhfhr
I’m just trying to look around for some cool trips to take , some options. But apparently that’s that’s not a option. I need to put someone’s else’s name in there to link with them ? Why ? I can’t even skip over this option..
Stuck 1/5
By leach don
The app will not let you get out of a link like “drink package” and back to the main site.
Great app! Please add… 4/5
By bparker02
Love the app. Easy to use!
Please add actual day and dates to the Daily Planner and Calendar. Believe it or not, when going to different time zones, countries, etc for an extended period of time you can lose track of what day it is. I love the signs on the elevator floors but that doesn’t help the planning for the trip in advance. I’m always worried I’m going to book an excursion for the wrong day and have to count backwards to the departure date to double check.
Thanks!
Check in 1/5
By shelikof
Requires too much information and requires one to go to different
sources for required information. Much easier to have a paper form in hand and to complete it at leisure.
I’ve sailed many times and, frankly, never had such a time-wasting and difficult form to complete.
Actually it will discourage me from cruising with Royal Caribbean.
Great UI, but a little slow 3/5
By Composer / Publisher
^
COVID 1/5
By Dr. No contact drlivery
App doesn’t send you alerts or messages to help with COVID protocols. The protocols are very complicated and it can ruin your trip if you don’t get the proper testing and documentation.
RCCL 1/5
By Crowell Claudia
Difficult to use. Terrible app design. Confusing and incorrect assumptions are made by RCCL. DOB needed for dinner reservations, ridiculous. Whomever designed this was drunk.
Booo 1/5
By Hooooooooooooiooiooooooooo
Bad ship
Disappointed - Day one 3/5
By KrazyAlz
Several things that was very frustrating on day one. Even though I purchased the “Key” getting on board was a nightmare; also with K we were supposed to get a welcome aboard lunch at Chars. When we finally got on board ( started at 11:30) they had closed (1pm). They also informed me that the restaurant had been changed but nobody told us .
Food 1/5
By Seanb_31
Golden Corral has more flavor than the windjammer
So easy 5/5
By 123asddfffgg
Thanks for making the boarding process better.. so easy to have an app and not need to print papers. Love the app, very easy to use. Very excited that we will be able to connect to our related parties as well, excited about our upcoming trip! Jennifer, Diamond member
Entertainment app 5/5
By pattiewo
It’s 240 and I still can’t make reservations for shows.
App 1/5
By modern boom
Your app is not intuitive and I am very technically astute.
Pre boarding. 2/5
By barb henry carther
I have done pre boarding several times it is starting to worry me. As 1 st time I was to board at 10. Then 10:30 Then 11:30 then 12:30 this is getting crazy. I hope I can go.
Meh 1/5
By gxgtgitfgiugfiytxjt
The app is very limited and it doesn’t awnser any of my questions
Customer service 1/5
By Elypm
Horrible customer service!
Dirty personal items left behind in closet 1/5
By marygus1991
Rooms 14701 and 14699 were assigned to us. The room door has a sign “SANITIZED AND READY FOR YOU” however we discovered a bag full of dirty personal Items form a previous guest: razor, wipes, sharpener with a really bad odor.
This room was never cleaned before my arrival. The room next door was also dirty.
Royalcaribean failed to provide higiene safety for my family . Unacceptable !
Dinner 5/5
By DonMezWitMe
Romeo and lyzzza were amazing during our dinners. We ate at the main dining in floor 3. They get a 10 out of 10 rating!!!!
Agenda 1/5
By jjsksnbd
How do I view my days at sea or port ?
Royal journey with Royal Caribbean!! 5/5
By Seshu G
If anyone is planning for a cruise your first choice should be Royal Caribbean!! Very clean maintanance from Day 1 to day 7, abundant food varieties, very pleasing crew, amazing room maintanance plenty of shows and activities. I thoroughly enjoyed the 7 day trip. Thank you to all the crew and management!!
Kourosh king 5/5
By Kourosh king
This is my first experience, just I gave them 5s.
Hey 5/5
By CAW2022
Everything in one place. Super easy to see what is going on each day!!!
Royal Caribbean 5/5
By Samalev 12
Royal Caribbean is the best company for the cruise
Needs fixing 3/5
By 10bre10
Our future cruises and our reservations keep disappearing. We’re on the ship and the internet is terrible. I’ve tried viewing our excursion reservations on land. Other guests have complained about the app and some crew members agree. I’m glad the customer service from the ship crew is better than the app.
Too much freezing 2/5
By Meg0520
This app appears to be very temperamental. When it works it’s a decent app, but when it doesn’t it tends to get stuck in whatever area you are exploring. Nothing seems to work to close the tab when it’s in this glitchy mode except restarting my iPad. Pretty frustrating m especially when you’re on a cruise and trying to enjoy yourself.
Boring 1/5
By hytrvbmpou
Hardly anything to do on harmony of the sea.
Same comedians over and over.
One pool for all these people! Can’t get in the crowded pool.
Food is subpar.
First and last time on Royal.
Photos 3/5
By grevem30
Only shows a small portion of activities, pools, shops
Check in 5/5
By NGOCSAMLUONH
We’re satisfied for system check-in. Thanks!
My cruise won’t load 1/5
By Me_22222222222222
I’m 29 days out, checked in, have assigned cabin and STILL my cruise planning information won’t show up on the app. Wonder if the Seas, Sept 1st sailing. Called customer service and they couldn’t help either.
Royal Caribbean staff are unethical 1/5
By martinezkr87
Please cruise with another cruise provider.
Ready bad experience
Not easy yo find stuff - need a search 1/5
By jcmbuyer
Trying to put my Loyalty number on my reservation & my husbands has a profile but so don’t. WTH!
Planning a getaway 5/5
By theone&only2cruiz
Royal Caribbean is the greatest!
Difficult to navigate 2/5
By swbbsrn
Put the date on each day include it with “Day 2” or “Day 3” etc. Also, it was so hard to navigate on the web we ended up calling to make reservations. Please update the website to make it user friendly.
Jeremy 1/5
By Jaimebenji1
Despite calling for 2-3 months prior to my cruise and being told numerous times over the phone that the issue would be fixed, the app does not function on my Wonder of the Seas western Caribbean cruise. This cruise inter ports in both Barcelona and Rome. We embarked in Rome and apparently the app does not work for anyone who embarked in Rome. Come on Royal! In this age of technology, how can you not get an app to work for all.
Mobile Horrors Not Mobile Ready 2/5
By Bag checker
Missing too much to type
Oaks 5/5
By not happy with your plan
So far this has been a great app. Less than two weeks for the cruise. My first cruise ever very excited
