Better than Carnival 5/5
Currently on the Navigator of the Seas. LOVE the food, boarding process, fluffy towels, working elevators, and ice skating show (SO AWESOME!). The night club was smaller than Carnival’s but I don’t care—-the music was good and I danced anyway :) I was disappointed there’s no self-laundry service, but that’s really the only inconvenience so far. Have been on 6 Carnival cruises but this Royal Caribbean ship is a better experience all around so far. Definitely booking with RC again for future cruises!
My Daily Calendar Not All Inclusive 3/5
By Phil L 54
I precooked 2 couples massage treatments long before sailing and whenever I checked My
Cruise Planner, all of the activities whether paid or free were listed. Terrible assumption on my part that this app and Royal Caribbean had any connection to each other because when we set sail my Spa services didn’t show up on this app. Real stupid of Royal to do this especially since it was a paid service. Answer I got from the Spa was that they were a contracted service and not part of Royal so that’s why they weren’t showing. Last year on same ship, almost exact dates I at least had reminders on the TV and in the paper daily planner. Come on Royal, get it together. If I can schedule, book and pay for it on your site there’s no reason it can’t be imported into this app
Royal Caribbean is the Best!! 5/5
My husband and I have enjoyed sailing 🚢 several cruises and we will continue to sail with Royal Caribbean. Great crew and great food.
Doesn’t work with your IPad 2/5
Just got back from a cruise and it doesn’t work with a IPad. My wife had a IPhone and it worked fine. We went to the app support desk on the ship and they confirmed this app has issues with a IPad
Can’t make reservations pre-cruise 1/5
What’s the point of having a pre-cruise check-in app if you cannot make pre-cruise reservations? Fail
A little confusing 3/5
I couldn’t make reservations thru this app. Has to go to the website.
Nice start but needs work 3/5
Overall, nice to have the information at your fingertips vs the paper version. Works with the free WiFi provided by the ship. Does not flow as easy and requires some maneuvering. Food for thought - provide an option to use this app to communicate with family members or friends who cruise together.
Great Cruise 5/5
The whole cruise was amazing. The crew went above and beyond to ensure you were taken care of. The ship was beautiful and well taken care of. The room steward (Ida) was the best ever. Our room was always clean but she was never intrusive. She always took care of it, multiple times a day, but it was always while we were out. The entertainment was always fun and there was always something to do or see! The cruise director (Elizabeth) and activities manager (Michael) kept it fun. They were always working to keep everyone entertained. The food was great. The Windjammer (buffet) was great and the waiters were very attentive. The dinning room was one of the great highlights of the trip. Our waiter (Michaelvas) was beyond exceptional. The assistant waiter (Gerard) was amazing. They both got to know us and remembered our preferences throughout the trip. They knew what you wanted before you could even ask for it. Are true believers in Royal Caribbean now and will be taking many more trips!
Works like something like this should 5/5
I was a little skeptical at first having had bad experiences with certain “apps” that don’t do more than just take you to the company's website. This app was great though! Useful, very few glitches, intuitive. I have a few suggestions if anyone at RC is reading this: (1) ability to add custom events to your calendar (eg spa treatments so that you aren’t woken up by the spa calling on the day of your treatment because you’re late), (2) speaking of, spa treatments syncing into the calendar, (3) order room service from the app, (4) make on ship calls (or messages!) from the app (guest services, stateroom attendant, etc.), (5) be able to view and purchase your photo packages from the app, (6) interguest messaging and/or calling, (7) alarms and/or notifications reminding you of your appointments or other important information. Thanks for the great app!
Simply terrible 1/5
By N/A 1234
Apple please remove from App Store.
No iPad / landscape support. This is an iPadOS requirement and has been missing for years.
Difficult to update onboard ship unless you buy internet package.
No response from developers in several years.
Nice idea, a big buggy 4/5
We have seven people in our party, and we purchased shore excursions for everyone on several days. The show up on the Excursion list, but not My Planner pages. Bug manifest on both iPhone and Android apps. Otherwise, pretty useful.
On Harmony this week. There is no Coca-Cola Freestyle Station on deck 8 as shown in the app. Consider allowing guests to give feedback on app while in the app. When I click on my calendar only show scheduled events and hide free time so an easily accessible summary is available or just route to all scheduled events/shows/activities/etc. Show current temp real-time on home page up top. Allow account holder to select preferences for notifications including sound tones. On deck plans it would be nice to be able to zoom in or out and also tap on a venue and the app takes you to the info on the place which is available but in multiple steps currently. Allow the opportunity to read transcript or listen to announcements on app. I’m sure there’s more but overall keeps getting better with the enhancements.
Your website is constantly on vacation. 1/5
By Hi Tech Red Neck
Have not been able to do anything on line or throughout the website.
Royal Caribbean 5/5
By Cruise member
Love how easy it is! Love being able to see every deck and viewing all there is offer on and off the ship!
Lots of usability issues 1/5
Here are just a few:
- start the check-in process, have step away and you would expect to continue where you left of but all entered data and photo deleted. So you have to start all over again.
- if you cannot take a photo of a guest during check-in and you finished it as you don’t want to loose all your data again, well you won’t be able to add a photo later. (We are still 3 months away from sailing out)
- there is no way to see your paid deposit, the remaining amount or the invoice. Actually there is not even a webpage for it.
No way to put the credit card in
Royal app 3/5
By Rob Estell
You can not plan or schedule or plan anything on the app until just before the cruise. At least let us see what the entertainment will be and the times so we can plan ahead.
iOS problems 1/5
The app has a feature where you’re supposed to be able to see your reservations for a specific sailing and your folio however it doesn’t work. When I call Royal Caribbean as the app tells me to to ask about this they say “try it on an android device, it doesn’t work on Apple“. This is either a really terrible app in that one of the core features doesn’t work and their solution is for me to buy another phone or really terrible tech-support neither of which is particularly good since the app itself tells you to call in response to the problem.
Where’s freedom of the seas? 1/5
I wish freedom of the sea was available as we are set to sail in November
First Day 5/5
This was by far the best embarkation we have ever experienced. The staff and crew made the first day beyond enjoyable. We dined at Jimmies Italian and the pasta was wonderful. We topped the evening off by attending the ice skating show. We breezed up to deck eleven and watched a movie under the stars. By far, a very good day!
Bad app needs extreme work 1/5
By one starrrrrrrrr
At this present time app is not working for check in complicated and needs serious work. Can’t easily access where you’d like to go on app it has been this way for the last 3 hrs used app last cruise it’s a very bad design. I’ve tried 7 different nicknames none work really
Navigator of the Seas - Coco Cay! 5/5
Navigator of the Seas is a beautiful, fun, clean boat to be on. Lots of things to do for kids and adults. Perfect family trip.The staff is amazing friendly and helpful. Royal Caribbean‘s private Island Coco Cay is so much fun! Floating bar off the shore, plenty of lounge chairs with umbrellas, an awesome pool bar, large water park for the kids and adults, and entertainment. Awesome day at Coco Cay! Best part of the cruise!!!
Great! However... 5/5
By Triple & Tammy Nickel
I love this app for its ease of navigation and speed of loading. I also like the content and ability to search excursions of my upcoming trip. I also use it to reference our itinerary. However... none of the offered excursions show their price. We are not cruising in a Captain’s Suite so price does affect our choices. But, great app.
Royal means Fun 5/5
By Not Walking
We only cruise on Royal and have been half way around the world with them. It is a trip that we look forward to every year. When it comes to cruising, they are truly the best in the business. A first class show from start to finish. We have tried the other lines in the past and all I can say is if you want the best Royal is way ahead of the rest.
By Bad Mother F'er
Great app to use on ship, one suggestion maybe I didn’t see it but directions to muster stations.
Sounds Good... 3/5
Haven’t used the app yet but sounds good. It would be nice to be able to text other members of my party (within the app) to confirm reservations or to just meet somewhere if separated.
Missing the “ how many days to your cruise” countdown 4/5
The app is good. But I think it’s missing the “How many days to your cruise” countdown, as in the Royal Caribbean website, this feature creates a sense of expectancy which is in invaluable to someone that is waiting togo to a cruise.
Don’t you agree?
Up to date 3/5
By Liberty Oct 13
I’ve heard that Royal Caribbean doesn’t keep all the information on the app up to date and can’t be truest for reliability.
Beautiful app. I wish I could mark favorites. Also wish I could pull in my excursions. They’re not showing up specifically. Just showing I have a reservation.
Glitch, glitch, glitch 1/5
The app and the website keep messing up. All I want to do is book my excursion
Show days 3/5
I wish the app would show how many days till your cruise. A countdown
Love anything associated with Royal!!!!!
Good app, 1 improvement needed 5/5
By Celebrity Crossword
The app is great on board the ship, it’s so handy planning out your day and to know what’s going on. However, what would make the app the best ever would be a component to it that allows you to message your cabin-mate or other people in your party in different cabins. This would allow you to talk and coordinate in real time instead of creating “meet up” locations without paying $130 for a week of internet/texting to the cruise line.
Wish it would update to cruise planner 3/5
I like it but when I order shows on the website cruise planner it doesn’t show in this app. Also wish we could message fellow cruisers while onboard with this app. It’s almost perfect. Little pleats to go.
Does not reflect what is in website 2/5
Going on a cruise in a few weeks. Have signed up for some excursions. Some show up in app others do not but in website they do. Excursions are not the same in website and app, why is this. Same cruise should reflect each other why is there a difference. Very unreliable in determining schedule. Unable to complete sign in from app. Needs some work before it is a usable tool
Sorry I hit a snag... 1/5
Can’t even see the review I’m posting
Good Morning Team 4/5
Royal Caribbean has a very good application.
It can get better having a printing tool.
It could be a better 3D experience when navigating through the docks.
Thank You :)
Very confusing 1/5
By Village Adventurer
I can’t find the prices for any of the excursions or where to sign up. There is no info on the shows.
Waiting to board ship And 12 pm why?????
Staff Service 5/5
I would like to thank Igor and Gusti my waiters T the American Icon dinning hall for 5 star service everyday . Also Marvin my room attendant for great service and maintaining our sleeping quarters. Deidra Clifton Goolsby
Great Features 5/5
By Bryan J LeBlanc
The app allows you to check in without printing the Sea Pass and offers access to the itinerary.
Frustrating app 1/5
Not intuitive. Keeps putting things on screen that I don’t want and it isn’t readily apparent how to get where I want or how to get rid of the screen I’m looking at to get to a “main menu”, which also doesn’t exist. Just a badly thought out app that barely gets by.
New Years Cruise 5/5
By Aquaholics New Year Crew
Best cruise I’ve ever been on! Royal Caribbean is the best. Best staff, best food, excellent rooms, and our Butler was the Bomb. We left him a great tip! Bars were stocked and service was amazing! We are going again this year! Party in style! 🎉🐬🌴🌊🌈☀️🥂🍺🍹🥤🥃🏄♂️🚢🏝🎊
Much Better 4/5
Since they added most of the ships, this app will be perfect for our next cruise.
Not working 2/5
I can’t check in with the app. It keeps coming up that it is paused and to try again later. This has been going on for several days now.
Nice App 3/5
Nice app but I wish it was more current! I’m two months from my cruise and all of the events aren’t available to book. I also feel the app should have the ability to message others onboard. A countdown for the cruise would also be a nice feature.
By billy pete
Nearly impossible to navigate through
Love it! 5/5
By SA cruiser
Love the system so far. So ready for this cruise! Thanks!
Great app, if the ship you’re sailing on supports it. Not sure why only some ships do...