App not what it says in ads 1/5
I downloaded the cruise app for an upcoming cruise and email after email says for me to go to app to finish my precruise stuffs, but alas the app won’t let me do anything other that see that yes a cruise available. No actions may be performed at this time, wait til closer to cruise. I am a planner and do not want to wait around to the last minute to do my cruise prep. So I went online and did it through the website, and yet again was directed to try the app. I am not thrilled with an app taking up space and real estate on my phone when it does nothing as promised in the emails and on the website
App worthless unless your cruiseliner is on it! 1/5
Still waiting for Ovation of the Sea to be added!
By M raff7676
This app is getting me so excited to go on my cruise in 3 weeks. Love seeing the menu items already uploaded.
Can’t check in 1/5
There’s not a lot this app seems to be able to do. I received an email to check in and it says complete in the app. Well I can’t....
Unable to add picture
If I login to the app it only lets me go to a page to enter travel info. The says the cruise is already linked. There’s no way to navigate to it. When trying to login to their website says my info is right but, paraphrased, their site is down. First and only time I will travel with Royal Caribbean.
It’s gets u exited 5/5
I’m going on symphony of the seas soon and I open the Royal Caribbean app and look at the activity’s and get all pumped up and happy
The Internet is Very Poor 2/5
I pay for the Voom Package; and it barely works. So spotty. And the messaging on RC app doesn’t work consistently.
I’m disappointed. I got internet so I can stream my TV apps late at night. It freezes all the time.
I have an iPhone X so it’s not my equipment.
I’m very dissatisfied.
I want better services.
Need a search bar 3/5
By Need Search Bar
The app is helpful but having to search through every category is a huge waste of time.
Great addition, just needs a few tweaks 4/5
WiFi should remain on not have to keep signing in, need notifications for texts, search should default to our choice. Check in was much easier with the app, thank you!
The functionality is not great and the added services do not populate to ‘my calendar’.
Seems to be sporadic in terms of effectiveness.
Works well onboard, though I have some suggestions 4/5
I’m actually writing this from the Allure. The functionality is limited until you connect to the ship’s WiFi. So until then, I suggest using cruise planner for most everything.
Once onboard, it becomes a digital cruise planner that works very well.
I do have a few suggestions
1) Have the ability to add your Set Sail pass to Apple Wallet
2) For cruisers that purchased The Key, have that displayed on the set sail pass within the app. It only displays on the website version of cruise planner, which causes a little confusion during the embarkation process.
3) Have the ability to reschedule show reservations (instead of just canceling and rebooking).
Other than that, it works well, especially when you actually board the ship. Note, you do NOT need the internet package to use this app aboard.
Terrible App 2/5
Doesn’t show my cruises!
Where's Ovation of the Sea??!?!! 1/5
Very disappointed that they still don't have Ovation of the Sea available. My cruise is coming up and we can't use the app. Thumbs down 👎🏼
A Few Issues 3/5
It says you can check in to your cruise with the app; I couldn’t. It says you can view your Sea Pass on the app; I couldn’t.
Log out 1/5
Well right now with the iPad app I can’t find anywhere to sign out. On the iPhone app the is a gear icon.
Missing some important features 3/5
The app doesn’t list any prices for the paid events, which is a total bummer. Also, you can’t add anything to your calendar until after you board. Lastly, it’d be great to be able to share your schedule with your traveling companions or at least have a messaging component that lets you communicate with your friends where you will be and what times.
It all about the Cruise Director, Jimmy Rhodes 5/5
My husband and I have cruise a couple of times and we love it! This cruise had flavor! What I mean by that is it was tasteful and full of fun! Our Cruise Director has an amazing staff with lots of energy and humor! The music around the ship was “soulful” and made me feel energized! I will definitely cruise anywhere Jimmy Rhodes is Directing! Also, Ernesto, waiter and Yudha, assistant waiter were attentive and kept us laughing! The staff in the Champagne Bar set the bar high for the rest of the staff! Thanks Pablo, Cooke, Swaby, Dom, and Olan for allowing us behind the bar at the Martini tasting! We had a ball and will do that on the next cruise too! Karla & Darren
This app has no way to go from one item to the next. Example is if you are on the ship decks to see what is on each level there was no way to return.
Fix your apps 3/5
Half of my excursions don't show in the app, but if you log into website, they are there. It's like the query was wrong for days after upcoming reservation. Also noting that the feedback from user group wasn't taken (cicd instead of gating) for website and app release which is causing app bugs to appear. That's not as big a problem as it tarnishes brand. Don't become like CCL because you didn't listen to customer feedback.
Date of birth 1/5
I took a picture of my passport and it copied the wrong date for my DOB. I’ve tried correcting several times with new pictures and manually
Great staff. Tired Ship 4/5
The staff on enchantment of the sea has been amazing. Regretfully the condition of the boat is a little bit shabby. Our balcony, which we upgraded, was rusty, dirty and not up to par.
The Dolphin experience was fabulous. The lunch at Dolphin Encounter was not good at all.
Special kudos to our cabin attendant Mark and Pool Waiter, Marcell. Our cruise director, Bobby was great.
What’s the point? 2/5
I thought this was to simplify things, I signed up for excursions online that are not showing up on the app. I panicked and called Royal Carribean to confirm and we are signed up.
Empress of the Seas 1/5
Rating is low because I am unable to use the app. Hoping you will add Empress of the Seas to the app. I am sailing in October and would love for the ship to be supported on the app. Once the ship is added and I can actually use the app, my rating with likely (hopefully) change.
Says iPhone not compatible 1/5
Down loaded app but it tells me device not compatible i have the iphone 7 and when i look at app to download it tells me it works with my device still cant use device it downloads but cant get pass the popup that wants to install says device not compatible going on a cruise would love to use on Royal Caribbean please help
Doesn’t work at all 1/5
Apparently my device isn’t compatible? I have a 7 plus and every time I open the app it just says it’s not compatible
By A Luci
Best line 5/5
By addie GR
I traveled with this line less than a year ago and was the best experience! It was also my first time in a cruise and now I don’t want to try any other! I was also very impressed because I forgot some jewelry in my room and they were able to mail my stuff home. I would definitely recommend this line for an amazing weekend or longer than that. We did a weekend And had so much fun .... so much stuff to do on board. Far from what most people think, it’s less expensive than going on vacation out of town. Where can you go and spend less than 150 daily with hotel food, attractions, and Fly fare included? From ice skating to rock wall climbing, and many other fun activities to enjoy, there is no time to think about getting bored. So much fun that I couldn’t resist to go back and will be boarding my second cruise in a month !
Love it!!! 5/5
So helpful when planning. Can’t wait to see how useful it’ll be during the cruise!!!
By Hang in there!
Cumbersome app to navigate
Not working 1/5
The app doesn’t work for me. Everything says come back later that it’s not available yet. All it shows for me is that my cruise exists and then it show day 1, day 5,6,7. Not the other days, not my calendar, not the menus, not my excursions, doesn’t let me preboard. Nothing. I was really hoping it would work. I emailed royal support days ago and have to received a reply. I know other guests on my sailing have been able to use the app.....but not me 🙁
By Ms Planner
We need dates as well as “ day 1-8” for calendar planning
No tiene las actualizaciones 3/5
By Chef Christina Hernandez
Hice mis reservaciones en línea por la pagina de Royal y no sale actualizado en el app mis reservaciones y compras, tales como la mas cara e importante q es el Key q se supone q nos den una hora de entrada mas temprano y no sale al momento del check in, sin contar reservaciones de shows, compra del paquete de restaurantes especializados etc.
No Check-In 3/5
By Steve's Icecream
I’m 55 days out and received a email from Royal Caribbean letting me know I could do my check-in using the App. When I log into the App it shows my Cruise but when I click on it it tells me to come back later and I cannot view any details about the cruise nor do I have any other options except to view the cruise listing. I deleted the App and downloaded it again in case it did not update correctly since I last used it in March but that did nothing. Still can begin any check-in process so I am forced to go to my desktop and log into my online account. Hopefully this is just temporary because I used the App back in March without any problems and having my phone with me all the time allowed me to show my Set-Sail pass at the port to bypass the desk and also to view events and bookings I had arranged. I also kept track of my spending with this App. So let’s hope this is just a technical error that they can fix or unless they notified me too early for the App usage. I was able to do everything on my desktop instead for the next 2 cruises I’m going on 7/5 & 7/12.
RC Cruise On The Allure 5/5
This is our second time cruising on the Allure. It’s a nice way to get away. My grandkids are enjoying themselves from the pizza and hot dog snacks so far. This is also their second cruise on the Allure. There are enough things to do from just strolling on deck 5 to the top deck that we do not get bored for a week. It’s a little expensive but a very nice 7 days to enjoy the week feeling like a prince for a week from all the available amenities in the shop including the live concerts and play. I’m not getting paid for this review nor am I a robot.
Gracias anticipadas 5/5
Soy deshabilitada y esta App me va a ayudar a llegar a los lugares shows y restaurantes a tiempo muchas gracias
Me Easy 5/5
This App is so easier to check in to your cruise that using a computer awesome app
Royal Carribean Mobile app 5/5
By Baby Earl
Would be a great app if our ship was included on here!! 1/5
Hard to enjoy an app when your cruise ship is not included! Hope they add the other ships soon!
Missing Cruise 1/5
This app doesn’t provide any information on Freedom of the Sea. And I input my reservation and the app shows nothing.
My ride 5/5
Is very good
Crew is fantastic 5/5
By Brian from Texas2
We are business owners and know on a daily basis how hard it is to get great staff. They have achieved that here!
Excellent service and delicious food 5/5
By Anna velasq
Can you use this app when you’ve booked a cruise through a travel agent? 4/5
Still Need to Fix an Itinerary 4/5
This is a good app. However, the itinerary for the Allure of the Seas cruise on May 12th needs to be fixed. On the itinerary for day five it lists St. Thomas as a stop. However, when you tap the ship for day five, it shows San Juan, Puerto Rico on the map. The itinerary for this cruise has changed, but not completely on the app.
Great staff, super efficient - looking forward to the next few days!
Just one simple word about Royal Caribbean Cruise Line is. “WONDERFUL”.
I keep reading the RC is working on the chat feature. Why is it so hard to find out which ships do or don’t have that option? A published list would be helpful. It would help with planning in case I need to look at paid options.
I like the ship maps on the app. And the list of excursions I have singled up for. Thanks for those features.
Photo uploads 5/5
It would be nice if on check-in you could upload a photo of yourself.