Worst app 1/5
It bumps you out take forever to unlock I had better ones in the past. Now that I changed phones I can’t go back. Time for a refund
Automatic shut downs 1/5
The app doesn’t even stay open long enough to do anything. The smart family app crashes constantly and there’s no phones connected to it. Such a disappointment!
This is messed up and I am disgusted 1/5
So you people are going to control children’s lives?!? Do you remember when you were kids and could sneak out and have fun. Kids just want some freedom they don’t want to be the weird kid that can’t do anything cause their parents don’t trust them. I am disgusted with you parents who SPEND MONEY to control your kids lives. They can only live once let them make the best of it. Let them live their lives. I’m sure they will appreciate I have a great relationship with my kid he talks to me and is always open. You installing this ruins your relationship with them. I know when I was a kid and my parents controlled me I was always angry at them. That’s why I swore I would never parent how they did. And my kid loves it. I suggest you do the same
Terrible product, DO NOT PURCHASE! 1/5
Purchased Mcafee Total Protection on 10/20/2020. Big mistake!
If you install this product be ready to spend hours on the phone, multiple days a week for several months, no kidding. They’ll cleanly reinstall your product until it “seems” to work. Each one of the products that makeup the Total Protection suite are good concepts but they are half-baked. Their updates will still crash your Windows system just like they did in the 90’s! iOS apps do not work, they just constantly crash. It’s impossible to get anything done with these products since your main goal is to just get them working adequately.
Received a response today from Mcafee concerning my review. They apologized and asked that I contact them, through the main support contact on their website. Cookie cutter and tone deaf response, as you should expect from Mcafee.
iOS 14 update? 2/5
By WOB Fan
Seeing you just released for 13 2 months ago, how long is it going to take for 14? All the app died is crash, location not work, pause/start takes hours. App crashes on open on an iPad. Parent control crashes on location update.
I love the concept of this app and it was working fine but lately the app is useless. I paid for a subscription and the app kicks me out as soon as I get in! I am very frustrated at this point.
It bad but ok 1/5
It’s nice but it’s got a really bad glitches
Poor work time 1/5
It’s take too much time when i want to allow to my kids their devices😰
So apparently it only works when you phone is nearby the phone that controls the screen time, I DO NOT RECOMMEND THIS APP!! 😡
Two days in and it’s malfunctioning. When my daughter request access to you a particular app for 30 minutes when I approve it, it still doesn’t work. Now it’s taking forever to load
Causes viruses-TERRIBLE 1/5
The app never works it’s always turning off the phone when it’s not supposed to and the quality is terrible. It has now given my phone a virus so then my phone keeps shutting off
Worst app ever broke my phone. 1/5
Worst app ever broke my phone.
I wish I could give this a zero 1/5
We had gotten this app because my brother and sister were addicted to their devices. After the 30 day trial we were unable to take the app off of their devices. We had to actually reset them and lost a lot of their things. They lost all their Minecraft worlds and honestly I am so mad at this company. I will never get anything of this mcafee company. I HATE IT. Do not get this if you do not want it to take over your child’s device forever.
Lag and glitches TERRIBLE 1/5
I am the parent. I put the family safe on my kids’ PCs. The program did nothing but give us headaches for 2 days before I uninstalled it. The only thing that changed was this program.
On one computer the headphone jack stopped working and on the other it messed up screen settings. It also had SO MUCH LAG on both computers it was like using a 1985 word processor.
I spent 30 minutes uninstalling this program from 2 PCs. I had to do the “allow uninstall” link 5 or 6 times on each system before it finally accepted.
Even after uninstalling, the headphone jack still didn’t work until I did a full factory reset.
Gigantic waste of time in an otherwise ok lineup of security software.
Needs Tweeking - Horrible 1/5
It looks attractive but does not work. If child turns off device or allows it to sleep I found that Accessibility will automatically turn off. McAfee SF will no long protect when this happens. Monitoring is completely shut down when Accessibility is turned off. The child cannot turn it off manually, but all they have to do is let it shut down and return and it’s off. Not sure on an IOS devices, but keeps happening on my Android.
Crappy app 1/5
Product does not work well at all. Difficult to make work. Time rules easy to set up but requests for access take hours to complete. Very poor development work. I’d be embarrassed to call this my app.
Find something else to monitor your kids devices.
Can’t give less than one star.
Very crappy app. DONT WASTE your TIME 1/5
So since may of last year been trying to get refund. Going back and forth with the company mcafee. Finally at the end of january 2020 they tell me that i need to go thru itunes for refund since i got app thru itunes. So for the past 8 months NO ONE could tell me this? I told them from beginning how i bought the stupid app and not one employee could tell me that? Not even the 2-3 “managers” could tell me this months ago? So now im out the money i paid for. I did talk to apple and the best they could do is prorate refund. So i got 13 freakin bucks back from the 50 i spent on it. Mcafee wont be getting my services anymore. And they can thank their customer service reps and “ managers”.
I feel like I’m being treated like im untrustworthy and being spied on.I
cant do anything on my phone now.Once used it can’t be deleted, it’s like a part of my phone now.HOW DO U DELETE IT
Will not install on iOS 13.3 1/5
Will not work with iOS 13.3. I tried to install it and it would take it to my settings screen and then back to the app but the box was not checked so I was unable to proceed. I deleted the app and reinstalled it three times with the same results. I give up and moving onto something else.
Not all the features needed 3/5
I downloaded the app because you can manage the amount of time your kids spend on their devices. Unfortunately, you can only select the hours of the day they can access their devices, and not set a time limit. It allows you to pause their devices, but I don’t want to have to keep track on my own.
Doesn't work 3/5
All I get is a blank white screen.
Not good for IOS 1/5
I have an iPhone 8. This app doing not work iOS system. Had to delete and download multiple times, had at least 3 calls with help desk, and it still doesn’t work well with iOS. Eventually I stopped trying, deleted it from my phone and just use the screen time features. Interestingly it stopped working right after the refund period so I can’t get my money back.
Issues with my kid being able to delete it even when she shouldn’t have been able to. 3/5
By Annoyed and frustrated mama
Issues with my kid being able to delete it even when she shouldn’t have been able to.
App not working 1/5
Downloaded the app but after trying many times to check admin rights it won’t let me. Cant even click next.
Doesn’t live up to claims. 1/5
I got this app and paid for the yearly subscription. At first it worked perfectly. Then the app suddenly stopped pausing or even shutting down my kiddos phone for the night. I have repeatedly tried to speak to customer service with no response. I am at my wits end and really regretting the fifty dollar fee I paid.
My daughter apps keep locking up
Lame app 1/5
The GPS is off by 1 mile. My wife is in the Pacific Ocean!
Maps don’t populate in the mobile app. Pinwheel of death.
Cannot distinguish devices form one another.
Kids easily hack the app.
Tech support is lame.
Very disappointing. Sucky functionality.
DO NOT DOWNLOAD!! 1/5
By SCAM FOR LIKES
This app messes up your phone screen. If you block apps, it goes into alphabetical order when you unblock. Its really frustrating when you have to re organize your phone when this dumb app takes everything out of folders and then GLITCHES your phone. I WOULD NEVER RECOMMEND THIS APP TO ANYONE!!!
A scam 1/5
they took money out of my account every week instead of every month and actually my kids location never was accurate
Absolutely horrible! 1/5
By Aliyah is here
I would not recommend this complete invasion of privacy.
Dtm in the morning podcast 5/5
I think this is a good And smart app
For parents to get to see whatever they want to get to see on the kids
It works but an other thing 3/5
By OAA OSA
It works I can block apps and other stuff but you know your child can delete the app so please don’t allow them to delete the app mcafee
Poor Performance & Functionality 1/5
I have been search for a flexible parental control app and I have tested a number of the highest rated apps. Then, I came across SafeFamily. I have tested the app for over a week now and I can confidently say that it suffers from basic yet important performance issues and lacks flexibility. For example, in many separate occasions, I grant access to the children devices (remotely through my smart phone or locally using the child’s device) but the children devices remain locked.
Have you tried using your product? 1/5
By 3000 nicknames taken
Have you tried contacting yourself or is your customer service just a theory? After clicking thru layers of options to try to reach YOU virtually, I completed the online form to what I thought was “ticket #” to reference when you call. Instead, I got a “thank you....we hope you received the assistance you needed.” WTH?
I am happy with this so far!
Man use 5/5
I love it thanks.
Thank you this is very helpful lol 5/5
Won’t load - cant modify at all 1/5
Won’t show anything - can even set up restrictions or monitor. We have updated/new iPads - an are already McAffee customers. This is terrible!! Doesn’t work at all.
The worst 1/5
By Reba Chula
This is the worst app ever give out wrong location information
Can’t make it work 1/5
First time user, trying to sign in, keep saying my password is wrong, reset 3 three times, still not working
Not what is advertised. 2/5
I can’t set the total amount of time my child may use or select specific apps that my child can use.
Hate it. 1/5
Doesn’t show me anything that my kids are doing. If you use iPhones you will have limited access. I can’t even cancel my subscription because it doesn’t work correctly.
New User 4/5
I am just starting to use this. So I’m sure I’ll be updating this review. So far I like it. It was easy to set up. I do have a suggestion: allow parents to set hour and minutes on their own. Like instead of half hour increments do by 5’s. For now I’m giving it four stars.
Love this app but since last update, it’s draining my battery! 3/5
We seriously love this app! I can control everything on his tablet and see what he’s doing!
Since the last update, it’s draining my battery! My battery usage is showing 53% of my battery today was used by this app and I haven’t even accessed it once! Please fix this!
My mom downloaded the app and did the free Trail and when it was over my phone is still cutting off and the app won’t let her log back in to turn the restrictions off😡🤬
Cannot even log in 1/5
It is quite frustrating to have this app. It does not have clear instructions. I tried to register and it keeps saying my password is wrong. I reset the password and now the password is correct but they don't log me in. And no clear r reason and no error message. Waste of time :( not happy
Great service but... 4/5
So I love that this app lets me control all my kid’s phones, tablets and computer. The only downside is that I have had issues with the app itself acting like I don’t have a subscription (but I do) and neither Apple or Mcaffee support knew how to solve the problem. Eventually I figured out that if I open the from a different location, it opens correctly.
I hate it 1/5
It’s so annoying! My mom is like attached to it! Don’t download it! I was embarrassed at school!!!! I got bullied for it!!!! Parents if u download this app cause your kid(s) aren’t behaving, don’t, it will only make them extremely mad and they could eventually hate you, take it from a girl who’s step mom downloaded it
This is the worst app ever!!! There are so many more better options than this, my kids have been hacking into it and turning everything off! When I first got it, I recommended it to my neighbor, and her kids just stole her phone to turn it off! We don’t even use it to be “safe.” I just use the time out and the schedule. If the developers want a suggestion, make it so that the adults can use their phone numbers instead of their emails, because emails are a LOT easier to hack apparently. Make it quick, or I am NEVER using or recommending this app again!!!