LONG delays & CONSTANT timing out when using McAfee Safe Connect. 1/5
By Rich's Home Computer
I have trusted the quality of McAfee products for many many years. Sadly, this VPN software is SO SLOW it causes major timing out problems in trying to connect and stay connected. At first I thought it was the Wi-Fi networks that I routinely use in numerous locations that were causing the problems. In the testing I have done, the pattern is very clear.
REGARDLESS of where I am, I must turn off this program to be able to connect and run ANY application I have. I can even sit directly in front of my high speed modem at home and get timed out. This occurs in my home with my private high speed network, in any other location, and in other cities when I travel.
THIS IS NOT ACCEPTABLE.
This performance exposes me to great security risks. When I TURN OFF McAfee Safe Connect, I can always IMMEDIATELY process again at high speeds.
I had hoped that when Intel purchased McAfee that the products would rise to even higher standards. It has been long enough now, and there is no improvement.
I have been in the computer field for over 20 years, and the last computer services company I ran had 2000 employees and a $200 million annual budget. I would never have allowed any of my development teams to release a product of this poor a quality.
Not working!!!!! 1/5
Why did this stop working????
In and Out 1/5
By ga 1245
Protection is not stable. It’s on and off with error messages.
Do Not Buy 1/5
Please look at other options. This VPN constantly has issues connecting. More often than not, when trying to connect to this VPN it just says “an error has occurred” and will not connect. I’ve had this happen on multiple different public internet connections. Waste of money!!!
Great protection ! 5/5
By i love ballons
Thanks ! this great for when you’re visiting foreign country.
Trash app 1/5
Not working like it supposed to. 1/5
By Unsatisfied & aggravated
It’s supposed to be free with optimum cable subscription. I’ve called both optimum and McAfee and both have given me the run around. UNBELIEVABLE!
Not how I thought it would help me. Too expensive to use. 2/5
By Don't buy ad free feature
This product cost a lot more than the monthly fee if used even sparingly. Will not renew!!!
Not reliable - doesn’t turn on when should 2/5
The security won’t turn on automatically although set to do so. It still makes u turn on manually even though u have it set to connect automatically.
Uses a lot of data too!
Hackers are always on the attack so this really helps! Thanks
Ok app 3/5
Guess it works but there’s no way to tell when it’s on or if it has shut off
User for a year+ Very satisfied 5/5
Good easy interface, have the family type subscription, so covers several of our phones and iPads
Lost my user information 1/5
Set up recurring billing with Apple Pay, then later changed phones; mcaffee cant even locate my user information to link my subscription back up...
Mcafee Safe Connect 5/5
Works as expected. I hope the VPN is secure. I like the app. No use problems.
Constantly disconnects, doesn’t respond or it cuts off my internet.
McAfee Safe Connect 4/5
VPN has made my data more secure when I’m not near trusted networks. Except for its automatic disconnect when I have been using a trusted network, which forces me to reenable when I move to an insecure network, I like the simplicity of using McAfee Safe Connect.
Safe VPN Connect is not worth it if it does not stay connected 2/5
On my iPhone 8 this worked well for about 1 week. I turn it on, it stays connected for a few hrs and then goes off. No protection. I have repeatedly asked for help with having this repaired and no reply or help. I’m disappointed.
Great product on all my devices 5/5
Other vpn and app by mcafee is better I believe
Keep losing connection 1/5
I lose my connection every 15 minutes and I have it on automatic connect for WiFi and mobile. Wrote to customer service but no response on there end. Not renewing my subscription.
Love you security app!
I would change it if.... 1/5
By ant t t
I’d give it more stars but my vpn keeps dropping and this turns out to be a waste of money.
Good customer service 4/5
The issue of being overcharged was resolved. Thank you.
Always used mcaffee 5/5
My family and myself have always used mcaffee on our computers and everything we use electronically we love and trust mcaffee thank you all for your hard work in protection
By P. Frankster
Macafee vpn security is awesome
It’s very simple to use and understand
By Sherrell D
I am very unhappy with this service. I signed up for the free trial on 3/9/19. I downloaded it to my laptop and iPhone.I was charged $7.99 on 3/18/19. I emailed the company on 4/5/19 asking them to cancel and refund my first payment. I haven t heard back from them but I was just charged a second payment on today 4/17/19. It doesn’t cover a whole lot. I don t understand what s taking so long to cancel and refund. The trial is designed to force you to upgrade since the trial doesn t cover much time. I m disappointed in the customer service. I need a number to call. I want to CANCEL!!!!
Better than Norton and all the other anti virus and malware software out there 5/5
I got McAfee many years ago and has currently reactivated my account to help protect my iPad and iPhone from these dangerous hackers and sites that harbor dangerous viruses which could steal personal information. I do value McAfee for its experience in maintaining a safe environment so I don’t have to worry about my valuable personal information being hacked or used in any way.
safe connect 1/5
protection keeps turning off whenever it feels like it even when i’m on my home wifi and surfing on sensitive material !!!!
Keeps asking me to upgrade when I already purchased a year for up to 5 devices 1/5
So far this app keeps asking me to upgrade from my free account. I purchased a year policy on my pc for up to 5 devices. I signed on with my email and password and it still states that I am on a free plan. I can’t even find a contact us anywhere on the app. Extremely horrible.
I set it up to supposedly turn on automatically. Every time I open the app, I have to set up security manually. I suspect it is not protecting my tablet when application is closed.
Doesn’t work 1/5
Easy to use. Would work if it would stay on. Turns of automatically every 10 mins or so. Don’t spend your money. From a true fan of their antivirus software. Very disappointed!
Stops iCloud Backup 3/5
The problem I find with the vpn app on the iPhone is it stops the iPhone from backing up to iCloud. So you are forced to make a choice or choose another vpn that will allow you to do both. Please fix this fault ASAP.
Absolutely horrible! 1/5
Stole my money! Didn’t protect me from anything. If! Anything made me more prone for hacking!! And guess what?! I now
Have a hacker! Thanks for the tornado of crap! I’m having to deal with! ✌🏻
Like the App—but got locked out of my phone 2/5
I like the app, but one day it kept asking for my password and wouldn’t accept the password. After multiple attempts, I had to uninstall the app to get past the dialogue box and access the rest of my phone apps. Not cool.
By D Ah Na
There are unannounced and unexplained gaps in protection.
Never works. 1/5
I am currently overseas for a period of time and purchased this VPN service to protect my information. Since I have started using the app it has given me nothing but trouble. While it works half the time on my laptop (Windows) it almost never works on my iPhone. There are two major issues with it.
The first issue is that it will continually fail to connect to the VPN servers. When it does, it will disconnect from them frequently causing you to have to manually reconnect.
The second issue is the app itself. When the app is opened, it will not pull up the drop down menu to select which server to connect to. This is especially frustrating if the server you have already selected won’t connect. When attempting to reach any sort of customer support, the app will only bring up an error screen.
In short, I would like my money refunded so I can purchase a more reliable and robust VPN service.
What did purchase and I believe I have no protection even after ordering unlimited data ?
Scary that the protection companies own systems are so poor.
I’m new 5/5
McAfee Live Safe 2/5
By Dirty Scammer
If you purchased McAfee LiveSafe on Mac, what benefits does that purchase offer, as far as, living safe while being live & protecting identities and what is the difference between the mobile app SafeWeb VPN & The McAfee Safe Connect VPN app and why isn’t it part of a McAfee yearly subscription to LiveSafe ? Why is that a separate subscription to an already existing subscriber ? Are these programs even needed in a constitutionally based country or are we under attack by cyber terrorists and our device property is expensively useless from the factory ?
Bad service overall 1/5
I should have known since it is powered by Hotspot Shield. It is so complicated and customer service is the worst if you ever figure out how to get in touch with them. The app has the worst help options. It worked good for a little, but as soon as there is a change, everything is de-synched and good luck restoring purchase. I am getting billed for an account they say it does not exist
Robber app 1/5
You are a stealth robber with the permission of someone who stole 8 dollars from my charge
By heisenberg stein
Me encanta todas las aplicaciones de desarrollo en McAfee... la mejor app para simular ubicaciones y seguridad de redes... sigan desarrollando más aplicaciones en McAfee.
Drops or won’t work 1/5
During the trial, there were minor issues such as once you press the start protection button then there would be a message stating, Oops something went wrong” but it would eventually connect after 3 tries. The worst is when you actually purchase this worthless service that is when all heck breaks loose and their true colors show. The service drops constantly, it never connects when you are in dire need of it, and there is always an error. I want a refund because I’m not even a week into paying for this terrible service. They should just go bankrupt already. It IS NOT WORTH PURCHASING. DON’T WASTE YOUR MONEY.
I tapped the option for the free 7 day trial but it automatically charged me $47.99 for the year subscription. Don’t say you off a free trail then charge people anyway. That or fix what ever bug is causing this. For this being an company that claims to keep people safe on the internet it’s odd that your app doesn’t work right.
It’s Not Worth It 1/5
I purchased this and I couldn’t log o to any websites and my apps were not working. I had to disconnect the app and now home works just fine.
This needs to be removed until it is thoroughly corrected. I need to remove from my device but am unable to cancel subscription where my purchases are.
Please cancel. I don’t want to be charged.
Works as advertised 4/5
Updating review as tech support has now resolved the bug that was causing problems
Simply Brilliant 4/5
Nice and Simple, easy to understand and work.
Doesn’t cross over to iPhone 1/5
I bought the app online on my laptop. It isn’t working on the iPhone and isn’t properly showing up in my Accounts when I log in. Then I had to spend over an hour on the phone with customer service to get it fixed. Waiting for them to get back with me. Who has time for that kind of incompetence and why should I trust their technology if they can’t do a simple sale?