App Does NOT Work! 1/5
By Another sailor
This app will not work at all! What a pain. I have tried deleting & down loading again. Still doesn’t work. Gee, and I’m paying for this? Lucky Me! What do I have to do to make this work?
It’s Goooooood! 5/5
I find it to be Gooooood and Very Good....
By Billie Richmond
It seems the protection has corrected it self vpn now stays on as it should. Thank you.
The only VPN I will ever use. 5/5
Never fails and so reliable that I will actually recommend this app. I have tried others and they have failed me. Mcaffee has always had my back. The name alone speaks volumes. A trusted name in security for many years and I will always use them until they let me down. So far so good. Thanks Mcaffee for giving me peace of mind. I use it on my PC and it works fine. Please try this app and if you don’t like it I will be surprised.
VPN not connected
Exemption family owner and business made McAfee aware no fees 3/5
By Tiffanie S Barbary
No Worries 5/5
Quality protection! I feel 100 percent safe and that alone is priceless✅
Auto renewal does not give option to opt out. 1/5
By Blake L R
I received notification that I will receive a charge through auto-renewal. Not wanting this service anymore, I went to my account to stop the auto- renewal so I would not be charged. On my account it showed that my service I have does not have auto-renewal so I assumed that I wouldn’t be charged. Well I received a charged on the first of the month. It’s very deceiving especially when I went to my account to stop it and really did not have that option. My recommendation if this happens to you, call or chat and have them stop it. I closed my account due to this deceptive practice.
Counter productive 2/5
Still has bugs using the latest ios
I have to turn off vpn to send and receive e-mail
Very dissatisfied come renewal I’ll be looking elsewhere........where is your A team you know about the problem ......
MAKE OPTIONAL HORIZONTICAL 1/5
PLEASE MAKE THIS APP WITH A HORIZONTAL VIEW OPTIONAL! ITS A REAL HEADACHE TO HAVE TO TURN VERTICAL EVERY TIME YOU NEED TO USE IT, ESPECIALLY WHEN YOU ARE CHARGING THE IPAD, OR YOU HAVE A KEYBOARD CASE! THANK YOU FOR YOUR PROMPT ATTENTION!!!
VPN connection 5/5
Is it safe to assume that this VPN can’t be used in China?
Horrible customer service! 1/5
UPDATE: support number 2847352295 ALSO MY WEB IS STILL OFF N WONT LET ME TURN IT ON... still upset, my safe guard internet keeps shutting off and won’t allow itself to be accessed unless I call in tech support, then have to delete and reinstall the app..... I JUST paid for a year premium membership....
I literally spent about seven hours of my day today figuring out my phone situation and ended up with a one-year contract for five devices however once the woman helped take that payment she was very fast to end the call and now I’m stuck here with me no idea how to configure my VPN to any of my accounts and that was the initial reason for me calling but like I said she seem like she was in a rush once the payment was processed it seem like she just wanted to hurry up and get me off the phone just horrible and now I’m just sitting here confused having to YouTube and Google and see if there’s anyway I can get some type of answers to connect and use the product I just purchased worst customer service I’ve ever experienced personally and I’m not usually one to complain.
Att Network That I should have on my Cell 1/5
By Upset Con
It’s crazy I haven’t had protection through Att for 4 months now that would cover Cell as well without haven’t to pay a premium $
I haven’t had protection on my computer either but Att doesn’t return calls !
It took me over 85 Calls and 67 Hours To Get Service!!!
I Have Had The Same Person Commit Fraud Using My Information to Obtain Services BUT IT TOOK ME OVER 15 HOURS TO GET IT STRAIGHT ....... WATCH YOURSELF BCS IF I DID NOT HAVE ATT SERVICES I WOULD WALK AWAY !!!
By Student 12345
Absolutely horrible! The connection constantly drops when the phone is locked and the screen is off. Then it reconnects again when you unlock the screen, but not always. I don’t believe it hides your IP either... During normal usage connection tends to drop, then internet freezes & would not reconnect until either restarting the phone or turning wifi on & off.. Will not be renewing this garbage.
Great protection ! 5/5
By i love ballons
Thanks ! this great for when you’re visiting foreign country.
Won’t connect to known networks 1/5
The app is not letting me connect to resturant WiFi that I had previously connected to. I just had to turn off all WiFi.
Doesn’t stay connected 1/5
Connects disconnects never stays connected
VPN APP Turns itself off 2/5
I am not getting full protection as promised. The VPN app turns itself off constantly. I need to monitor it constantly to make sure it is on, otherwise its off and network is without protection. I have discussed issue with customer service with no resolvement of issue.
Keeps not connecting and saying “oops something went wrong” 3/5
To pay money for this service, it is CONSTANTLY down or not connecting. When my year is up, I’m taking my business elsewhere.
Keeps disconnecting from vpn
Easy to detect 2/5
Easily detected on common used apps. Prevents me from watching shows.
My Rating 1/5
By Boggin Dosh
Your app doesn’t change location automatically. People pop up on my screen telling me that they are near my location and there are always issues with sign-on without wifi
Needs an off button 3/5
Doesn’t work well with Wi-Fi sometimes and hangs while trying to connect to Wi-Fi. Need the ability to simply turn it off and stop trying to connect.
I already signed up for this and now you’re trying to charge me again 1/5
By my nickname is Cherokee
I have already paid for the service on my computer and my phone and now you were trying to charge me again for the same service on my phone. I will be canceling my services and I will find another because they are plenty out there. I don’t want to be cheated especially during the time of a pandemic
By no doubt Thomas
I’m extremely disabled and can’t cover all the bases. I wouldn’t have purchased it if I didn’t need the extra blanket of protection. However I do intend to make McAfee my primary.
Great app 3/5
Great app in blocking a lot! The only downfall is that it keeps turning on and off by itself.
I love it!
Norton who?? 5/5
You guys are so much better in every way than Norton, they failed me, and then made it so difficult to cancel. Go McAfee!
McAfee safe connect 3/5
At first the app was all right but now for whatever reason it shows that I have two phones that are using my VPN and I only have one so I can’t really contact them because the contact number is a bust I don’t know what I’m gonna do but I guess I’m going to be reporting them because y’all can’t just take my money and y’all are protecting me
Does not download 2/5
By Long time HIP
I have been attempting to download the free VPN for two days and no success
This is for IOS.
The best service friendly staff ready to assist you 5/5
By Babys Houston
Thank you S.P
I’m curious about why my protection for Safe Connect was unlock on 7/7/2020 from 10a.m.- 11a.m. It was locked again after 11a.m. Other than that incident, I’m PERFECTLY satisfied and feel as though my browsing and other contents is away from prying eyes.
Old trusty 5/5
Mcafee has been in the game forever so you know their top of the line
LOve this user friendly app 5/5
I needed saving this past 2 weeks have been hell thank you
“! Oops- something went wrong.” 1/5
By Seattle Portista
The subject line says it all. Safe Connect says that it protected 0 MB this month and have 250 MB left on my iPhone— which might make sense if I had turned it off and stuck it in a drawer.
I hadn’t. I used the phone, and was on line, at home, at the supermarket, at the pharmacy, etc. Whatever protection McAfee was supposed to be providing I didn’t get.
I have no idea what the problem is— anything I press gets me the same result: “! Oops- something went wrong .”
I’m taking it off my phone. If anyone asks why, I’ll tell them: “! Oops- something went wrong.”
Extremely Disappointed 1/5
By Jaqlyn's Beautiful Garden
Stalker Criminal continues his onslaught of attacks.
Safe VPN 1/5
Cannot tell what good this does.
Great customer service! 5/5
Today all of the employees were very polite, helpful, knowledgeable, and patient. They gave great customer service. Every time I have called, everyone has been very pleasant and really do a good job. Thanks
I only have 2 devices on board but the limit is 5? 1/5
I have my pc and my phone signed in into my account BUT i cant even use the vpn because the app says that there is too many devices please help
Version seems fake 1/5
This version feels more restrictive than protective. I pay for mcafee and I am sorely disappointed with what it is doing to my iPhone!
By John F. Apex
the vpn kept turning off and i had the go back and turn it back on again and again
Will not connect 1/5
By Winter Glass
It will not connect no matter what. I have an account for protection that explores later this month. McAfee gives me trouble every year but it's been worse this year given the pandemic. I literally called in tears for assistance but I guess they're mad because I don't want to be charged a month in advance.
The worst 1/5
Most stupid web design ever pay for app get 7 days free and won’t automatically turn on
Avoid at all cost 1/5
I just spent 2 hours and 50 minutes of my life dealing with mediocrity and ineptitude. I am being very nice when I only use those two words.
The customer service for account management is so bad that you feel like you’re in an episode of Punkd. It’s so frustrating that McAfee may actually kill me with a heart attack.
You are sent to India where their employees are very kind and try to help but have less knowledge of the product than the consumer. It’s not their fault but the fault of the CEO CFO COO at McAfee Headquarters in Santa Clara, CA.
They outsource to save money not realizing that we would pay a higher price for, at minimum, decent customer support.
It is absolutely absurd that purchasing a subscription could be so difficult. It is unacceptable and i will never do business with this company again. I advise you to save yourself from losing years of your life by avoiding this pathetically managed organization.
New version crashes 1/5
By A tough critic
The newest version was to fix bugs or to make the app unusable? I can’t get the app to work at all on my phone.
VPN not up to normal mcafee standards. 3/5
Have not been able to connect for 2 months now, reinstalled 8 times. Still getting mcafee oops something went wrong message. Got refreshment update today and it went back to work. However it keeps saying ,running out of 250 mb protection, when I have 5 gb plan. Keeps saying buy unlimited plan. All other mcafee products have given 5 star service. Don’t understand why so much problem with safe connect.