Clipping coupons 3/5
Great additive however - I wish you didn’t have to go back in & recheck all the individual items so you get the discount.
If you “clip” the item that should immediately apply discount.
Things are not in the fine print 3/5
For some reason you are forced the enter the store in order to use your rewards points. I have always been able to use my rewards with my online ordering. No where in the fine print does it say it has to be used in store. But today I was told the only way to use my rewards from the money I have spent at Safeway is to physically go into the store. I have been using online ordering for over a year and this has never happened. Poor service, poor information with rewards. Overall not happy with Safeway.
Terrible lag 1/5
Barely usable to shop from previous orders. Severe lag and occasionally crashes
By CO girl since 1965
I’m loving Safeway !
It’s digital coupons are great.
Noo longer working as before 3/5
This app has been great and a few months ago I would have given it five stars. However recently the app is not notifying the store when I’m there for a pick up. I have to call every time now to tell them I’m waiting at the pick up area, and sometimes they aren’t aware that I was on my way to pick up my order. I use this app at least three times a week and I am a loyal customer. I really appreciate the staff, who are great. I would also prefer email receipts and not tge print outs, but that’s another issue with Safeway.
Wonderful & Cleaning 5/5
Morgan Hill is a very lovely clean store organized!
Very good customer service specially
Morning crew is awesome. Managers are wonderful.
Better than Kroger's 5/5
Better pricing, better deals, better everything.
Non-stop notifications (more than 60 alerts!) 1/5
Something is wrong with the app. I am getting alerts via both email and text messages. I have so far received more than 60 of them (yes, SIXTY!!!) The system will not stop, and it’s getting to be really annoying and frustrating. Please help and fix the bug as soon as possible. Thank you.
Constantly loading 1/5
I can only scroll a couple rows before it freezes with the loading pop up. It takes forever to make an order. It didn’t used to be like this. Please fix this.
Love my Safeway 5/5
By wupass 24
I love this store,I like the variety and everything about Safeway.the just for u is the best.and the pharmacy is awesome
By Roger McIntyre
I appreciate that the Safeway facility is near my place of residence. But there is 1 thing that I don’t particularly like about my Safeway: (1) the undependability of items in the facility; meaning, products that I shop for are not currently available. Please make the products that you have for sale available, especially because of the higher prices that you charge compared to Fred Meyer & Walmart!
Poorly designed and no technical assistance offered 1/5
By Steven GW
We have the Safeway and Albertsons apps. Albertsons work fine but all I get from the Safeway app is “Service Problem We are having trouble completing your request. Please try again later.” Have tried deleting, reboot, and reinstall but problem persists. Guess they don’t want us to shop at their store!
Once I got everything straightened out with 4 different people, everything went smoothly! My issues were #1 Old information #2 Using my EBT card and #3 Your website having issues!!!
All in all I am happy to finally get my groceries delivered freeing up my poor son! Thank you👍
Crashing app for the last 3day. 2/5
Crashing app for the last 3day. Cart won’t load just spinning, can’t order food for pickup or delivery making the is app a waste of space. Never had any of these issues with Target’s app. Please fix immediately. Also improve food delivery and pickup overall service for the better including but not limited to no spoiled, old, damaged or rotten products please.
Substitution Item Pictures Are Too Small 3/5
The rest of the app is fine but they need to enlarge the photo and description of the items given for making a selection on substitutes for items out of stock. I have perfect vision and always need a magnifying glass to determine what the suggested substitute items are. Even then- unless you’re familiar with the substitute’s you can barely see the details- the pictures and descriptions have no way to enlarge them.
Easy app simple shopping 5/5
This is the first time I have used a grocery shopping app that was this easy.
It’s my go to shopping app when I’m feeling lazy on a rainy day.
app is very useful 2/5
app is useful to place pick up orders but last few months the app has been glitchy and won't let me check out with my Ebt card. The amount entered always says over limit, but the amount i enter should be covered by ebt snap, the help or chat was useless.
Today I was overcharged for 2 chickens
Scanned bar code before I left yet coupons don’t show up
Just spins and spins
Now I have to go back to the store wasting time and gas to get my money back because the scan didn’t work
Was told to delete app and reinstall Now I lost all my prior data and rewards Update is awful who did you use for mobile developer Prior I was getting service errors and could scan weekly add or redeem rewards Was told by customer service tk reinstall I installed and updated And it won’t let me get past either email or phone even after I input codes now I get error message again This is a fail not an update
For past month app has not loaded correctly, does not update deals or rewards.
Convenient when needed 4/5
I order groceries on the app and pick them up at the store at a prearranged time. After I call the number posted in the designated parking space a grocery clerk delivers my groceries to the car.
One small complaint, they don’t always have what I ordered and the shopper doesn’t notify me. If the missing item is for a recipe I don’t find out until I get home.
Love it 5/5
Bay Area moving & storage at you service 🤗
we love shopping here♥️
App no longer works 1/5
The app was updated recently and no longer loads front page or deals. Coupons still showing ones that expired on 12/29 and 12/31 of 2022.
By hdsysshs hi T hi da tuc offir
By Lil Ant the Cook
Really like app .
Having problems getting to ads
So slow!! 2/5
I’ve been using this app to order for pickup & go since the beginning of the pandemic and it’s been great up until the last few months when the app has become SO slow. I usually scroll through my past purchases to restock on favorites. While scrolling, every 10 items or so, I would get a Loading circle for 2+ minutes each time! I probably will opt for a different grocery store going forward because this is ridiculous.
Worst Store App Ever! 1/5
Safeway is the closest grocery store to my house, and I have always enjoyed shopping there. However, with crazy inflation and skyrocketing prices, everyone is looking for a better deals. It’s now imperative to use the app, clip the coupons, scan groceries…. As you’re shopping to get the deals. It would be much easier if all you have to do is put in your phone number at check out but you don’t get all the deals unless you clip coupons from the app… I can’t count how many times I have been stuck in the store or have missed out on deals because the Safeway app won’t load. I’ve tried it with a Wi-Fi connection, without a Wi-Fi connection, and I have a one year old iPhone… the problem is not on my technological end. I even tried to have the Safeway manager sign in and he couldn’t even sign into his app. They either need to hire a new app developer or put more money into the existing app, because this is the worst piece of crap I’ve ever used in my life.
A Pain in the App 2/5
I finally got tired of paying top dollar and downloaded the Safeway App. I guess Big Brother needs to know what I eat so he can make the world a better place. It’s cumbersome to have to shop with a device in hand while searching for a specific item on the screen just to save a few cents. Needing the app once or twice in a trip, and for checkout is tolerable; needing the app as a part of regular shopping is over the top. The frustration is compounded when the discount isn’t applied at checkout which happened today with a bag of clementines. Further frustration when I called Customer Service and was on hold for thirty minutes. Suggestion. . . Streamline the app so that it knows which store I’m in, load that store’s specific deals, and apply ALL the discounts automatically just for being logged in. Remember KISS?
“KEEP IT SIMPLE SAFEWAY”.
Customer Service is Bad 1/5
Do not order for delivery. I received 4 outdated items and requested a refund. They say it takes 24-48 hours for them to process, but 6 days later I still have no resolution.
Nice App 4/5
This is definitely an improvement from the last app. I love the feature for switching back-and-forth from groceries to pharmacy (although at the time of this review, the link to go back to groceries from the pharmacy area doesn’t work. This has been reported). I really like the fact that you can see your receipts from past purchases! The only thing is, I wish the app would accept safeway gift cards as payment for pick up and go orders. There is no place for this. It only gives you an option to pay with a credit card or an EBT card for pick up and go orders.
App stopped working 1/5
App no longer works. Same on my significant others phone. Hope they fix it
App Not Working 2/5
I love that the app exists except for now that it is no longer working. I have to access Safeway from the web whether that be my phone or the computer at home. It’s inconvenient. please fix.
There are very few products I purchase at Safeway. I was very specific in requesting no substitutions on all items in my cart. I had to wait longer than expected for pick up of my order, storming, did not check bags to verify products ordered were received. Have $10.48 in products not ordered, right brand, wrong product selected, paid & received. I am a Senior with disabilities, I am not able to return. This is not service.
I can’t search on this app to compare prices! 1/5
When I search for ie “milk” I consistently get the message “service problem: contact us” . Well I did and the only solution they was to sign onto the store WiFi ! I’ve deleted the app and reinstalled , done a hard reset on my phone and all to other iPhone solutions .
I need to compare store prices on all of my store apps to compare prices so I can decide where I will shop for what is on my grocery list !
This problem has existed for at least a year. My phone automatically updates all of my apps so I see the Safeway app as changed , do my search for “milk” and am immediately confronted with the message “ service problem: contact us”
Love the app other than not being able to delete the cart contents other than manually - at least not able to easily find how to do it.
Using the aap 5/5
By Tuoco Shopper
I shop on my phone filling like orders in my Safeway cart along side other stores in our are comparing prices before I physically do my shopping ensuring I’m getting my best deals. I use my rewards number while shopping via the app. I consistently save money returning to Safeway not only for my savings but for the fact that they typically have items I find are out at other stores. Jeff, Kirk and their amazing managerial staff do an outstanding job! Not only do I save they are friendly and make you feel welcome. Kuddos to Safeway Sonora!
Constantly freezes. Super slow. Not built by professionals 1/5
I hate using this app. It always freezes and needs a hard reset. Super slow.
Pharmacy app does not work. 1/5
I transferred prescriptions to Safeway Pharmacy. Nothing works with the pharmacy part of the app or web site. i cannot sign up, I cannot find prescriptions, the app keeps looping back & forth with no results, the sign in button does not work. Please fix this. I am tech savvy & have never seen anything as bad as this. Thanks.
Latest update blues 3/5
By THAT Hipster
This app worked great for years but the latest update has been plagued with bugs. It asks me to select a store sometimes if I switch apps and come back. It constantly freezes, especially when reviewing previously ordered items. I’ve been holding out for a fix because I work in tech and understand bugs are part of it sometimes but even with the bug fixes yesterday the problem persists. Please fix this.
My “favorite” thing might be the app will list the price $ per pound, however when you select ONE thinking you’ll get one pound (that is how they list it) Safeway will literally deliver just one of the item! Why not list it as dollar or cents per item!? Also, go back to being able to actually shop the deals not just clip and shop from clipped area but just let me shop the sale items!
This is only a review of the app! The deliver people are fantastic!
User challenging app 1/5
This app is one of the hardest apps. It takes me forever to find my digital coupons. I must spend a half an hour just at home trying to figure out how to get my moneys worth. Horrible app. I hope they change it and make it easier. Or do away with just for you digital offers. Maybe everyone who has a phone number should get the same price?
What happened to the pharmacy app??? That was helpful!
Not working 2/5
the app stopped working recently, i’m assuming after the last update. won’t load and crashes when it does.
Bugs, support is non-responsive 2/5
Weekly deals hasn’t worked for +6 months. Multiple requests to the support team have gone un-resolved
Best sales 5/5
You gotta get just for you app for best deals. They're humdingers!
The staff is superb, funny, friendly- especially the night crew!
USave Option with regular online shopping 4/5
I found it hard to do both. Maybe I should do separate orders. Also with deals. I wanted to get the 3X Chevron deal. That’s basically my only complaint. I finally got in though.
Doesn’t work 1/5
I used this app EVERY week. They did an update almost a week ago and my app hasn’t worked since. I’ve uninstalled and reinstalled and still nothing.
App not working 2/5
Every time I try to log in it says “sorry we’re having technical difficulties And are working on them please check back later.
This has been a day with this error now. I even tried uninstalling and reinstalling the app. I want to order groceries and I can’t now.