In store 5/5
By local mom of 5
Some of the greatest kindest people work in edgewater md. But ur vendors have no manners. Don’t shop in the morning when vendors come in . And you better get out of their way! Shoppers do not have any business being there says a vendor from my local Safeway. Funny if customers weren’t there you would not have a job!
Won’t scan in store barcodes 3/5
By Marlees mama
Love this app but I can’t scan the sale barcodes anyMore. It’s def not my phone. Wish there was a bug fix for that.
First time using app; how did I live without it!? 5/5
By just laney
I used to have trouble with Safeway’s app and it has been improved. This app is the best grocery store app out there. Easy to use.
Safeway rewards 5/5
By Dine' J
Thank you for the rewards and the great service. Safeway businesses and employees. You all are doing a great job. Keep up the awesome work. Thank you and God Bless you all during these challenging times and during the holidays. I pray for all your safety and for Gods protection over the Safeway businesses and all who are employed there. 😉🥰🙏🏼
Okay grocery assistance 4/5
Great way to build grocery list before going to the store. But a bug in the app has it dropping some items from the list. Also when adding items from Specials from my store, the description added to list doesn’t indicate much beyond just the product name. No price or pictures.
I love the special buys I get at Safeway. Every week they offer good deals on items that we need. Keep doing it Safeway. Az Grandma
Ratings of safe way app 5/5
By tree vlark
I love the app! It saves me time & money. I I live very close to the Safeway store. It comes in very handy.
Great app 4/5
The app is great the only thing is I wish there is a button to select all on coupon so you don’t have to individually select. That is why I gave it four stars it’s kind of a pain in the butt every week to have to go in and select every single coupon. Have a much better if there was a select all ‘new coupons’.
Also I don’t get what this in shopping cart is button it doesn’t ever clear out so do you actually get to savings the next time you come or not? Or do you have to go in and add all the coupons into the shopping cart before they’re available. Other than that the app is great love to see what’s available without having to get a newspaper. It is easy to use.
I just give up 5/5
Update! to add to the whole thing I get an email this afternoon 24 hours later that says my order Was ready and the receipt the girl yesterday was talking about shows up in email, and I was in fact entitled to a free turkey! I also received a text message this afternoon saying my order was ready!
So I call the store and gave the manager a briefing on what happened yesterday!
So he apologized and said he’d make sure my payment is refunded as I returned the groceries yesterday as they said I didn’t get a turkey and I didn’t want without a turkey! Some glitch in computer
Updating due to this young man!
So seeing as I did not get a turkey I pulled in front of store and told them they could have the $148.67 worth of groceries back, they came got them and took them back into the store! I thanked them and drove away!
The other thing that happen first was no one notified me my order was ready with an email or a text message! Got one thou telling me my order was being processed and to Not come to the store until I was notified so after waiting for many hours I called the store and was told oh my order had been ready but someone forgot to notify me!
Great app! 5/5
Great app 5/5
A super tool to use when shopping
You’ve taken the joy out of grocery shopping!! First and foremost....it appears that the complaints are all the same....too many steps to get coupon credit....for the past 2 years!! Why can’t we just click on the product and it goes into the shopping basket?? Why make us take extra steps to get it there?? Why can’t you make a separate list for weekly coupons and Just4U instead of making us go through list after list to find them!!
And the worst.....being overcharged at checkout!! Every single time I shop here, I am not credited for a sale item. How frustrating to go home, read the receipt and have to return to the store and have to ‘prove’ the error!! I’ve even had your employee go through my phone insisting I must’ve done something wrong. NOT!! Or how about the time you had a clerk go down the aisles with me to find the price I was supposed to get....just to prove I was right!! Such nonsense.
Fix your app and train your employees ....the customer is always right!
Hire new IT team 1/5
This is one of the worst apps I have to use. Items from the weekly ad show up in wrong categories. I.e. can goods under deli or frozen items. After saving to your list half the time you can’t open the item to get the price or see if there is a limit. Some items on sale or just for you are not the correct price when you check out. I check my receipt and get money back almost every time. For a multi million dollar company I would think you could get a computer program that worked correctly. You are stealing money from people who don’t check their receipts every day.
I got a reply to contact you. I’ve done that to no avail.
I have called your corporate office and spoke to the store manager and nothing has changed. I have confirmed with staff at the multiple local stores that it is not just me but the kind of thing I see even happens to them. I check my receipt before I leave the store and almost always get money back before I leave the store. Those who don’t check their receipts are being deceived and ripped off. Test your own system, talk to your employees and fix the system. The burden is on you to fix it.
Could be better 2/5
By Quilting Nana 54
There should be a button to just automatically load the just 4 you on your Safeway card. It’s too antiquated having to individually load 1 by 1. All coupon codes should automatically load as well.
I just want my rewards card on Apple Wallet 1/5
This app is useless otherwise
Absolutely love this App! 5/5
By Jess D MD
It has definitely improved over the past year! User friendly, as I have been able to teach older members of our family how to use it! Love that it has a list so I don’t have to remember to write and bring one:)
Easiest application ever! 5/5
By jay from Mount Vernon
I take 20 minutes to go through the app before shopping save a poop ton of money and get a bunch of gas rewards too!!! Kudos!
Safeway App Important 4/5
The App is an excellent idea. However, it does not work (does not catch the satellites) in most of ailse in the store at Ocotillo and Ironwood (my main grocery store) in Queen Creek, AZ 85140. This is frustrating.
Here is another suggestion for Safeway to eliminate frustration and a bad feeling. That point system is troublesome as the points expire at the end of each month. It’s a bit complex - it does not work when I get gas. I recommend doing less discount programs or simply use up points - apply them at each purpose.
Here is a unique idea that Safeway could take the lead on nationally. Use the same point system but store and save them in a Safeway retirement account. Say about 1% of each purchase. They cannot be redeemed for cash, only a retirement account. Maybe for each person with a Safeway card, deposit $100 in their account (not redeemable for cash) or anything else. Then with each purchase the customer can see how much has been added to their retirement account. If the customer dies before reaching 65, pay it out at say 50% of its value.
Missing U clip or cut coupons 3/5
By Watch your P's & Q's
Not all, always on Ap...! Scrolled too many times, eye strain!
I do like the app, however, did the icons get smaller? It seems harder to see the pictures of the items.
By Unhappy safeway
Useless App. It does not respond!!!!
So useful 5/5
I get store and manufacture coupons on my phone. I get to clip my coupons digitally, and I can choose how to use my rewards points. I don’t go grocery shopping without getting on my app first.
I love shopping at Safeway it’s not as close to where I currently live but I get great deals so I go the extra mile to get there actually it’s about 5 miles. But I love it all the things that I really want are there thanks for making it convenient.
Don’t go anywhere else 5/5
By Toxc Mood Ring
I’ve only had the app a day and I’m already in love
Best grocery store app of them all! 5/5
Easy to use, learns what I like & provides me with great savings on those & other items.
Great people work here!!
Great app 5/5
Easy to navigate, well organized, and simple to use.
Easy to Save 5/5
We have used the Safeway app for years. It’s easy to find deals and use rewards for savings on groceries. It instantly adds deals that you can see in the store. The barcode scanner is hit and miss, but it’s easy enough to search and add a deal on the spot.
QR code for Safeway Pay useless 3/5
The QR code for Safeway pay never scans. I am told that my phone isn’t good enough. It’s a brand new iPhone 12. I’ve been told I just need to “enhance the resolution“ which is impossible to do an iPhone as far as I know.
As far as deals go, the app is handy - as long as you know exactly what brand you want. Otherwise, a search may or may not turn up results. It would be better if I could scan items as I put them in my cart to see if there are deals for those - or similar - items.
I do love the rewards portion of the app and I’m glad Safeway switched to rewards points that can be used in store instead of just for gas since the old gas rewards system was useless for me. The app works well for browsing and adding rewards and knowing when the rewards expire.
Overall, an OK app, but the Safeway Pay feature needs work.
Always can get a great price and a good product!! Plus the Rewards program gives me Free products !!
Vons the best!! 5/5
Super good the offers, super happy!!
Safeway Shopping 5/5
We live that Safeway still cleans our carts in Castro Valley. It’s important to us because it shows that they value us as customers. We appreciate that!
Never shopping here again 1/5
“The app” is absolutely awful! I will never step into another Albertsons or Safeway again. It simply lies about the prices. The app allows you to add items to your “list” for a “just for you” or “deals” but when you go to the check out none of the discounts are applied. The cashier will tell you to go to customer service for your discounts. Ok-cool, I love having to wait inline all over again... and now for the 3rd time back at customer service because the app doesn’t work! I hate this store, the cashiers and customer service ppl are extremely rude. Shop at Frys.
Poor experience 2/5
By Dalton Pizza
In order to receive the best savings at Safeway, you need to use this app.
Offers are not automatically applied which forces you to scroll through a long list of offers before each trip. Most of the time I’m not able to locate the item listed in the offer (the item is out of stock or isn’t even sold at that store).
The app has no way of helping you find a product in the store. If you’ve ever used the target app, you’ll know how helpful this feature is (the app will direct you to the exact shelf your item is on).
Overall I think I’ll need to go back to Trader Joe’s. Much less nonsense.
Why App 4/5
I would rather just have you give us the lowest price rather than play this game of using the app. It’s annoying when you work and have to work more to save. Don’t be cheap.
Easy app to use 5/5
Like having everything at my fingertips
Organized, clean and friendly 5/5
Safeway has been my store for over 20 years. Staff is always friendly, I like going in and knowing where everything is that I need. Prices are reasonable and quality is great.
Worst grocery app ever! 1/5
It's clunky and nearly impossible to find the bar code needed to scan upon check out. If the internet connection is poor in the store, forget about using it. It doesn't offer a "select all" for the coupons so you spend 10+ minutes going through and checking each one individually.
It's not intuitive and overall frustrating to use. I just give them my phone number at checkout and bypass the app. Not worth it.
Needs better WiFi 3/5
By Frustrated with WiFi
I love the app before the store and for digital coupons in the store. However, the store WiFi is always problematic. This should be fixed by corporate offices!
I want to see how much I save after I go to the store 4/5
I like the app but I w
Let’s accelerate this. 5/5
By Sullys Cart
So instead of me checking all the Just4U stuff, have a check all option. You never really know what your going to get😂😂😂
Love this app! 5/5
I save so much money using this app. It really comes in handy when I’m on a budget and I open my app to see rewards! Rewards give me the option of free groceries or a significant amount of money off my next purchase.
By Alysha & Louie
I feel like my points keep restarting and I'm not getting any more rewards
Love my Safeway 5/5
5 stars for Safeway, Apache Junction, AZ.
I truly like the recent updates to the store.
The gold here is the staff, love the Safeway team here 👍
Love it 5/5
I enjoy the Safeway app becomes very useful and plenty info. The only recommendation is to possibly display price when you scan an item ! Besides that I love all the reward info!
Why is it when you enter store, you have to sign in to internet? Use to be that it was automatic.
Only thing l dislike about the app.
The phone should be automatically noticed. And internet access thereby automatic.
No longer supports iPhone 6S+ 1/5
After spending a hour on the phone with Customer Support troubleshooting problems with the app, I was finally asked what version phone I was using. I was told iPhone 6S+ is no longer supported, even though my software is ver 14.1. I couldn’t find any documentation that showed what phones and versions were supported. Apple still supports my phone; why doesn’t Safeway?