Good and could be great 4/5
I wish I could do more things from the mobile app including add contacts to campaigns. Today it’s view only.
Great Tool 5/5
Having been using Salesforce for a while now. Great tool to keep everything in one place. Helps you stay organized. Very user friendly
Not a smooth workflow 2/5
I rely on Salesforce for everything at work. I cannot stand the mobile application. It freezes up and lags very often. I have never used the application without it crashing. I manage multiple employees that perform service work and travel. It would greatly improve our workflow and mobility if this application had cleaner navigation and stability.
When selecting cases or navigating through the application you tend to get buried in the app. Then there’s no way to return to the home page other than hitting the back arrow 20 times. That isn’t an exaggeration.
Please improve this app. SF is too expensive to have these types of issues.
Amazing real-time tool. 5/5
This is probably the best tool I have used during my 32 years in banking. Thank you.
Dan Kveen,PT 3/5
By Boyceville boy
It’s great to be able to bill remotely but there is a glitch in the program . When I bill on my iPad or I-Phone for one hour of work it comes up as .99 or 1.01 hour rather than 1 hour.
Can’t create pdf of quotes 3/5
What’s the point of this app if I can’t quote clients & prospects on the go?
Best thing EVER. 5/5
30+ years in direct marketing sales. Salesforce has made my daily sales routine easy and I am not sure how I lived without it all these years. LOVE LOVE salesforce
Texting new members! 4/5
Would like to see a texting feature
Logging calls in ap 4/5
You can’t log calls from the app
Great app 4/5
Would love to be able to call the number in my appointment notification
Virtually Useless 1/5
I’d love to actually be able to try this app. When I open it on an iPhone X running iOS 12.1.4 all I get is a gray screen that never goes away. No buttons or anything that resembles a user interface. Did you guys test it on the new iOS yet??
Good but Not so good 3/5
Here I am trying to keep track of everything only to be held up because the pages are always not loading. At first I thought it was a signal issue but not. I’m currently reloading the whole app.
It’s a great concept and I have to use this for work but sometimes it’s just more time consuming than anything. I like the application however it just needs to run better.
Annual renewal 2/5
By Carsten Doeren
Just make sure you do not have your Credit Card on file. Salesforce is slow to respond and quick to charge. I was trying to figure out if I need premier support for 2019 and for sure was going to cancel 2 users. Long story short...After 3 month of asking if someone can reach out to me I got charged $3000.00 additional (for the 2 users) and of course premier support for another year.
Gantt management on app is unusable 1/5
By higgus biggus
Trying to move jobs between routes is non functional. It’ll say drag to move but the whole screen shifts and you cannot move the opportunity. It is not formatted for 7plus screen as when you click an opportunity the preview is larger than the screen, you cannot zoom to exit it so you have to re open field service from the menu which is very slow loading. Needs work for sure.
At first scary, but soon your life will change. 5/5
Do yourself a favor and dive in. I’m so much more productive now. Thank you Salesforce.
Doesn't go to the record I want 2/5
When u to on a name, it ways goes to tasks. Sometimes if I try it five times, I can finally get the record I want.
No customer concierge 5/5
By Daniel Haralambou 003 opco
I don’t see a tab for customer concierge
Anyone who is connected by relationship should always stay together even when the account is moved from one person to another.
Also there should be a place just for people who are very interested in completing arrangements and to make sure to keep in touch with them as well as a specific place for people you call that never answer the phone
Overall the app is great but sometimes it’s hard to get a connection and it’s becoming more difficult to submit PAs and PI’s
Negative stars 1/5
By MAXIMUS SOLAR
This app is terrible for doing business. It’s difficult to begin to describe all the bad things about it. The calendar doesn’t work. You can’t click the phone number to make a call. The appointments don’t have any of the necessary information needed like a phone number and address. It’s a waste of time trying to find relevant client information in this app.
Not user friendly 1/5
Just another trash app that companies push on you to gather synergy metrics or -insert data buzz word-. The app runs slow and is distracting to doing real work. Avoid at all costs.
SF can do anything... 5/5
The flexibility of Salesforce has been the key to the growth of our company. Anything I have needed the system to do, with premier support’s help, we’ve been able to make customizations and adapt with as our company grows.
Game Changer 5/5
This continues to be a game changer for our business. It’s as valuable as you allow it to be. The more information you put in, the more you get out.
Terrible app 1/5
I just can’t believe that a CMR multi billionaire company has the worst app developer.(Probably are themselves). As a service worker access to my calendar is vital in my day to day and I can’t access to it directly, if I check on any task there is no way to go back directly to my calendar, the app get stocked, the only solution is start over from the main screen. Uploading documents is a pain, the dashboards are limited in sorts, in general this app is a mess. I don’t recommend it, if you’re able to hire a different CMR don’t hesitate.
Mobile vs internet 3/5
Please integrate better.
Garett tool 5/5
Love the salesforce app. It help keep me organized and knowing what projects I have at each of my locations. The reports I can run are helpful. There are a few bugs but the staff at salesforce quickly resolves any problems. I gave it 5 stars even though there is a couple of things I wish it would do as a rep out in the field
SalesForce is super user friendly & great to use on the go!
SSO Doesn’t Work 1/5
I’d be happy to revise this rating if you would fix SSO. The app finally “appears” to have this capability, but like most people I have multiple Google accounts. I think authentication is failing because it’s using the wrong Google account. When logging on from a browser, I’m presented with a list of my different accounts and can select the right one.
I want to love this app, but I just can't. 1/5
I literally learned a programming language so that I can create my own workaround to keep up with all my calls. All I want to do is be able to simply and efficiently capture my customer calls. I'd that to much to ask?
I want to use this app. I want Salesforce.com to work on my phone. But I'm not even sure who the intended audience of this app is. Certainly not for salespeople.
Could be even better 3/5
Wished that you could send out email templates that you’ve customized FROM THE APP!! from
Also wish you could get a geographic overlay of where accounts that are linked to you you are located (either in or near a city, or juxtaposed to where you are via GPS at the moment of searching-
Do those things & the app will be indispensable!
Intuitive and easy to use 5/5
Great to have full access to do all important tasks like creating accounts, opps, contacts and quotes while on the road and working from my cellphone.
Suggestion only 5/5
The only thing I wish salesforce did was put is little red dot to remInd us of non sales apts and appointments kinda like a message on our apps on our phones just a reminder red dot on salesforce
Needs work 2/5
The app is very glitchy. I like the concept, but filtering your leads should be a simple thing to do. Forget about it. You’re better off creating your own spreadsheets with leads.
Great Communication platform 5/5
We use this in our company including company announcements and Groups. Great application for a CRM.
By Lake Simco
By far the best system used as a Tech Rep.
Great App! 4/5
As a social worker/case manager, I use this app to write notes when I am out in the field. It is very to be able to write notes and complete client assessments while in the field. The only "con" of this app is that the interface is a little different from the website, so it takes a little figuring out, but since learning the app, it is a wonderful tool.
A Joke 1/5
Ugly, screen doesn't rotate, can’t share reports to Excel, or any other program. How is the average rating still so high?
How or Why doesnt auto-correct update text in this app? 2/5
Its such a basic feature. Is it a bug with my phone or?
Can’t even get app to open 1/5
By Al V1
Cannot get app to open. Can’t get to logon screen. Waste of time
Phone app for salesforce 4/5
Love the phone app but hoping someone can teach me how to creat an account. No can create a contact but if the contact is not yet part of an account I am unable to do this.
Can’t Log In - Google Disallowed UserAgent 2/5
Haven’t been able to log in for months..
Regional Director 1/5
The online portal for SFDC is amazing. However they have a lot of work to do on their app to make it as efficient as it should be based on the success of the program as a whole.
Great app! 5/5
Better functionality and friendlier interface than previous iteration.
SalesForce helps me organize my workload!
Would like access to more options 3/5
I am aware that Salesforce is very flexible however our access to some things is very limited. I could really use the option to sort my contacts by stage. I would also like to be able to see the full status of associates at the point in my mobile app. Right now it’s just an abbreviation and doesn’t allow us to see the actual status.
Not a productivity aid 1/5
Essentially asks for credentials every time I log in. Walks me through selecting permissions every time. Asks to set a PIN every time. Walks me through the setup of Salesforce Today every time.
It’s so bad I only use it briefly and in a situation where I really need data or to provide an update and don’t have my computer nearby.
If I could use the app without these steps, it would be a good tool.
Needs a calendar 2/5
By 12 pillars
It would be nice if the app had a calendar
While Salesforce has many good attributes I think that simplification of use could be worked on. It often has I.T. Issues and is finicky. Training on Salesforce should focus only initially what data a Sales rep needs to enter. Practice, practice, practice with an instructor until they guarantee you have it done 100% correctly would be the wisest way to train.
Smoldering pile of garbage 1/5
Our company just switched to this program. It is horrible. You can’t assign multiple techs to the same work order. You can’t adjust hours once they’re entered. And the whole thing is counterintuitive. Our IT guys have been working on this for months and have had to delay rollout twice. After all the work and effort, it’s still horribly broken