New lightning does not offer the same ease of use 3/5
I was a new salesforce user two years ago and found it very easy to use. From adoption to running reports -very smooth. The new version lightning, is a step back for salesforce.
Was pretty solid until v220 2/5
This was a solid app I used all the time, until v220 came out last week. Records stopped loading consistently and now the app crashes when it loads.
This update 1/5
This update is terrible. Nothing on my events tab is showing, which is what I mostly use this app for.
By Smilin Mike
Make it intuitive, more like Dealer Socket which is simple to learn.
App no longer functions 1/5
App was great until the last update, now it no longer functions showing individual accounts or anything after.
Extremely impactful to my business 5/5
Very easy to use, great design
Stopped working 1/5
Doesn’t work anymore
App stopped working since last update 1/5
App used to be great but since last update no longer works - if you try to search for item or open a task, screen goes blank and is in perpetual “refresh” mode.
Great access, wish more available offline 4/5
I love this app! I just wish I could navigate between offline-enabled objects through the lookup field in our layouts!
Poor mobile UX 2/5
Hard to see standard object information, dashboard updates regularly fail updates, report views are useless on mobile.
Some times it takes awhile to open or freezes up
Email on iOS needs help 4/5
Salesforce need be able to send through outlook straight from the app. Android app is by far a better user experience.
Terrible app 1/5
I don’t need to see my expense report and timecard filings on my phone, I want to edit them and process them. This app offers no way to file them. There’s no point to this app because of that. The website works great but this app is so useless.
It works great
The app works better than lightning on desktop 4/5
This app is totally worth having on your phone in case you ever need Quick access to information or simple editing.
That said, @SalesForce: Lightning socks and no one wants to use it. Improve the quirks and bugs with normal Salesforce and leave it the alone. I work in SaaS and don’t know a single person who prefers lightning over salesforce classic.
This is the worst app on my phone 1/5
Never, EVER works even with all the bandwidth in the world. It’s impossible to use this app productively. Oh well.
A handy tool 5/5
Its a wonderful tool. Keeps our all the leads, contacts and opportunities organised and easily accessible.
However, could be better if we had a ‘Next’ (opportunity/lead) button for going to one entry to the next one.
I used to really enjoy Sales Force but ever since it has switched over to Lighting it’s horrible!
Please tell me you won’t be shutting down classic until ALL the bugs are worked out correct ?
Improvements needed 2/5
By E Pak
Ok to use when desperate. I wish the app replicated the experience on windows lightning.
Maybe one day.
Fix your refresh!!!! 2/5
By Justin keach
Every single day I have issues refreshing a simple list of cases I’m working on. I have to kill the app about 5 times for it to finally refresh. It is not a connectivity issue either.
I only use this application when I am away from my laptop. What would be very helpful would be a business card application directly on the mobile application. I see some of the third party applications, but they are either very expensive, unreliable, or both.
Half baked 1/5
App does not have the functionality needed to do all functions necessary for my job. This is not a company configuration issue, it’s a lack of development in providing a useful tool on Salesforce’s part.
In no way is this user friendly
So frustrating 1/5
I use Salesforce on my computer basically all day, but when I have to use it on my phone it is useless. When I search an account, a lot of the information is missing. Or it will show up then disappear before I can tap it. This is especially true for the activity history. Even when it doesn’t disappear, I tap it and it’ll say I don’t have permission to view it. So frustrating!!
Never works 1/5
Leads won’t open, nothing loads. Tried deleting and reinstalling, same result.
Good tool but slow due to Cloud connection 3/5
Would it be possible to have key accounts downloaded to my mobile device? , and use off line due to poor internet connection, then it will update once I have a good mobile connection
Lightening transition 4/5
If certain things can be made a default like “Log a Call”, “New Note”, it would make things smoother on transition.
I’m now getting used to Lightening and surprised myself on actually liking it after a few challenges. Support makes all the difference so use “cases” on stuff you need to know. Don’t have time for extensive course learning on trailblazer. Nice idea, but too complex for guys like me who need simple functions to get up and running.
Connection issues 2/5
This app does not work well on mesh networks. You literally have to be standing in one spot to do anything. Constantly having to force close because of hanging. I don’t have a problem like this with any other app but this one. I’m required to use this app at work as does my team, needless to say it amounts to great frustration. As well, the function bar at the bottom of case view frequently disappears and force quit doesn’t bring it back. Same issues on iOS and Android.
Pretty much OK 3/5
Works reasonably well. Kind of slow. Needs more search features.
PLEASE fix report printing 4/5
By Peter Jakson
Need I say more. Been struggling with this since 2008.
Zero customer support 1/5
By Zachary Dylan
Zero customer Service
Salesforce is falling behind. To the point that we chose to invest in another system. And we are forced to pay for Salesforce through the end of our contract. There are other applications on the market that are less expensive and Al perform Salesforce tenfold
Trailhead is the best way to learn Salesforce 5/5
Trailhead is the best way to learn Salesforce. It is easy to use and keeps motivating you to move forward.
Terrible product & support 1/5
Super terrible support. They keep sending me sales email and when I signed up, there team is not even responsive in helping. Simple, if you are not willing to serve retail customers, don't offer your product to them. There are lot of companies out there hungry for our business.
Horribly inconsistent 1/5
Rarely loads records correctly and horrible UI
Every time I try to open the app to validate my day of work it freezes and I have to close the app completely and reload. I often have to do this multiple times before the page actually loads properly. Also the fact that I don’t have all of the key features as on the website is very annoying. Why can’t I add or edit days easily on the app?
Great potential 5/5
I’m still new to this but so far have found it very useful for keeping up with my case load.
Handy and works well 5/5
By acadian BD
It works more smoothly on apple than it does on android
By Dusty Mc
I would like to see the customers past purchasing history along with what we charged for each product under their account.
Can’t even copy text out of anything 3/5
How can salesforce produce an app that doesn’t let me select text in a case and copy it? Extremely debilitating. Please tell me if I’m wrong.
It’s okay— but really needs improvement 3/5
By Money Saving Jess
I am on the road right now. I am able to view the accounts. Mostly create leads. But it isn’t accepting my addresses. Then I try to verify the address and it says I did. But then will not allow me to convert so I can add my discussion notes to the account.
It says I’m missing info but nothing is missing.
Also dealing with “unable to save” but it looks like changes are saved.
To much. 1/5
There are to many fields to click in order to send a quote.
Sales Force!! 5/5
Best thing since sliced bread!!
Best CRM and business solution ever created. 5/5
I’ve tried more than 13 CRM programs over the years. They all look good until you start working in them and then you realize their limitations. Salesforce is the only one that doesn’t disappoint! It is customizable to work the way your business operates.
Best decision I ever made.
Vice President 1/5
Useless if I can’t view a report in the format it was created in. I detailed list of each record is pointless.
I love the chatter option for working projects.
Do you listen 1/5
People have been complaining for several years that your full website is not user friendly with iPad users because of the double click on the edit field pencil. This feature makes things extremely difficult for individuals who don’t sit at a desk all day. Are there any plans to make this more user friendly for travelers/ field workers?
My Neighborhood / what I would like. 3/5
*After each entry it does not return to the previous screen.
*can not turn the screen around to fit the the direction you’re walking .
That’s helps you to keep your Bering as to not get lost while walking in multiple neighborhoods.