Best thing since sliced bread 5/5
By Summit Met
Tire buying 5/5
Fast and easy
Never takes my payment at the pump even on different phones.
Please update location 1/5
By app review by ios user
I am 15 miles from your store.
I constantly receive notifications that say “now that you are in the store, use scan and go”.
Easy Sams Club App 5/5
The Sams Club online app is very easy to look up merchandise.
Free shipping for Plus members is Awesome and Convenient.
What happened? 1/5
In order to use my Sam’s cash I have to go through the .com website. The app crashes and will not open “bonus offers” , it just locks it up , even after the update.
It was great when it worked. 1/5
Now I can never pump my gas
Charges guest for membership 1/5
My sister is the main member I’m just the guest on the 10th of December I was charged even though I am the guest that same day there was a big blue auto renewal on the app which was active which was not there before. Can’t cancel online so went to store, can’t cancel to get refund at store even though they charged me and not my sister. How can this app auto renew the guest when the guest is the guest not main member
Easy purchase 5/5
I always love shopping at Costco.com. I'm able to find what iI am looking for and make the purchase easily.
Site slow to respond. When trying to remove an item from the card ….impossible.
Credit card 1/5
By Aberzombie and fish
Didn’t need a credit card to do an online purchase! Sam Walton is turning over in his grave at how shady Walmart and Sam’s has become.
Freezes and crashes more than the titanic. Two stars because I’m in a nice mood.
Sam’s club app 5/5
Online purchases and scan and go are very convenient! Use all the time even at gas pump.
Forced me to repurchase Plus membership 2/5
I wanted to renew my membership but I originally signed up for the basic membership online that was only $40.00. While shopping I store one day a crew member convinced me to upgrade to a plus membership for only an up charge of $10.00. She assured me I could renew my membership at my basic tier and unfortunately via the Sam’s club app was not an option option for me I had to repurchase the plus membership fee for a total of $110.00 which is far more than I would have expected to pay. The discounts are great for buying in bulk on certain items like laundry, cleaning supplies, bread etc. But I really feel I was bamboozled.
I really like the scan and go feature. I don’t like the constant crashing of the app and not loading.
La aplicación de ellos me encanta 😊 5/5
By antonia rosales
Order through the website 1/5
Very confusing to order and checkout
GREAT PRICING AND CLOTHING 5/5
By Amanda from Alabama
I am extremely happy I’ve joined Sam’s Club! I haven’t made it to an actual store yet, but have made 4 online purchases that have all arrived, a bit low on the shipping and arrival I have to say, but after about a week to ten days, I did get all shipments and am thrilled with the quality of the clothing! I’ve recently added another color to a Gap sweater collection, but chose a size smaller for this recent purchase to have a tighter fit! The V neck Gap sweaters for women fun a bit large. I ordered a medium for the last two and just ordered a small for the third sweater order. I’m 5”8 and 155 lbs so ladies these sweater run LARGE- All in all, I’m very happy with my online app experience and will keep shopping as needs arrive!! Amanda from Alabama!
Best Service 5/5
By welba faye
I enjoy Sams service online and in store very courteous employees fast checkout and very good prices
Website and ordering 3/5
The website is not user friendly at all. Trying to get an order placed is horrible.
Finding What You Want (Good), Checkout (Not So Much) 3/5
It took so many tries to put in a different Ship To Address than my normal billing address, I almost decided to go to Best Buy and buy my new tv from them. I finally got it to accept a new address (let’s just say more than a handful), so I just hope it get to the right location. Never have this type of issue with the regular Walmart site!
Facial Recognition????? 4/5
I have been a Sam’s club member for a very long time. I am always impressed with the presentation in your stores and the product availability.
I am a bit disappointed that your Tech department has not given us facial recognition to access our scan&go feature and access to our Synchrony accounts.
Please let us know if you plan to add this service.
So easy 5/5
Picking up online orders is the best!
More boxes 5/5
Please have an area with boxes to carry out items. I always need to ask someone to go in the back to grab boxes (preferably the apple boxes because they’re stronger) so I can carry out items. I try to bring back boxes when I can, but I don’t always have some. The area at the front only has small boxes that are pretty much useless. They should be towards the back where the apples are kept.
Review of Sam’s Club 5/5
By Poppop and Toast
I love the free shipping on so many items!
Great pickup experience! Lol 5/5
My wait time for my grocery pickup was less than 5 minutes, but most importantly, my order was packed to perfection! The chips were not crushed, and the produce was selected carefully by hand! I could not be happier! 🎶❤️🤩
Gift Cards 5/5
Should be able to apply gift cards for gas as well as checking out on fast pass.
Love the App 5/5
New to using the Sam’s app. Easy to find things and easy check out process!!
App keep crashing 1/5
After the new update I can’t go into the app. I open the app it crash’s right away. Please fix this problem
Won’t open! 1/5
Updated the app this morning 1/23/23 and it won’t open now!!! Fix asap!!!
Sams club/ shipping 5/5
I am no longer to drive. It’s so amazing I can order online and have shipped to me. It’s great!
Sams club 5/5
By Valen-jo Llc
Excelente en precios y calidad
Sams App 5/5
Best App in the history of apps!! Scan and go is such a time saver and easy to use. Awesome!!
What a time saver! 5/5
By FL Native Girl
features of the app are scan and go and order online for pickup. Love that I can just buy from the app and have it shipped. Scan & Go at the club is the bomb!What amazing time savers! Also like that plus members can get free shipping!
I wish more items were available for shipping
Cart doesn't hold items 2/5
By Matt Bobrowski
Had to add to cart multiple times
Connection Issues 1/5
Constantly loses signal so the scan and go is worthless half the time. If the cash registers were efficient, it wouldn’t be such a negative.
Where are my lists?! 3/5
Can’t find them anywhere in the app. It shouldn’t be this difficult to find.
Works 1/2 the time. 1/5
Check in with the app. It 20 minutes downloading the app and then it wouldnt open. I was another 20 minutes getting it to open. 40 minutes to pick up my order and then they were out of serversl items i odered. But you dont that until you can get the app to work. Not impressed!
Convenience at your fingertips 5/5
The SAMS app is awesome! Easy to use. Convenient shopping at your fingertips inside Sams, Online and at gas pump. I once gassed up at a Sam’s gas station and I liked that I didn’t have to touch anything on the display. The transaction was through my phone just by scanning the QR code and it was automatically charged to the my card on file. Online shopping through the app is easy and quick.
Great store 5/5
Love Sam’ Club
Great Products and services
By shipped free
This is great! Easy, fast and complete! I can check the items on “savings” and have needed ones shipped to my home and at no cost when I use my prime Plus account! Thank you Sams!
By Nicki has
Love shopping at Sam’s club.
Long ordering process 2/5
By Wally Trumble
Upon ordering from Sam’s, one needs to wait for a six digit code to be sent to complete the order. The past few times, it has taken over ten minutes to receive the code.
Evelyn, the best associate 5/5
Just got the best service in clothing section where Evelyn helped me through ordering merchandise that was not available in store.
Five star service from this gracious lady @Rockhill SC Sam’s Club.
Quick and easy 5/5
This makes checking out so much easier, also ordering and picking up is so simple I don’t have to stand in line to pay I just scan and swipe to pay and walk out.
Pickup fee 4/5
I don’t get why I have to pay a pick up fee, when I’m the one coming to pick it up.
Curbside pickup 4/5
Really enjoy shopping online & curbside pick up. Too bad Sam’s Club charges a $4.00 fee. That’s why I don’t shop Sam’s as often as I used to.
By Happy Sam's Consumer
Easy app!!! Love Sam’s online ordering/pickup so easy. My favorite part of app is scan & go!!’