Unable changed my Sam’s card 2/5
Problem loading new card due a bad card no option to edit card
Wonderful app 5/5
Amazing app really easy to use and shop. Very happy with the curbside customer service as well. Thank you Sams Club
App with the worst UI 1/5
If someone is seeing this review, sams club better dont have an app, as the current app is a headache to use. Worst navigation and sore to eye. You need to train your UI team first or recruit some college students to do the app.
No line check out; love it! 5/5
By trishy 6211
So quick and easy and didn’t have to stand in line. Just scan each item as you put it in the cart, use your Sam’s card for charging, & show scan bar on your way out! Easy peasy!!
Fantastic Service! 5/5
By Antler Peak, LLC
Stopped in to get a membership and the service was fantastic! They even took the time to show me how to ring out from the app. I was in and out in no time!
Love the app 5/5
With the way things are, I love this app. No standing in line. Quick easy shopping.
Love it! 5/5
I really like the Sams app. Easy to use and make orders!!! Thanks for thinking in your customer experience! Excellent.
By aihopki s2008484
I ordered online but I don’t have a truck so we hoped it would fit but it didn’t, they were so kind to wait till we can get a bigger vehicle. AMAZING SERVICE!!❤️
Bug in app 2/5
This app continually tells me I’ve made changes to my cart from another device when I attempt to check out. I’m only using the app on one device.
App worked great on my iPhone 7S 5/5
Will continue using, no glitches so far. I was able to scan all items & do checkout quickly without standing in line
Love this app to pay and there is no wait in line while the lines are super long. I highly recommend this app to pay.
Thank you for your consideration during this time by taking safety precautions for the protection of your guests as well as employees! It is very much appreciated!
Healthier Items please 4/5
I like SAMs a lot for the things I buy. I would like to see healthier options of items though.
Can’t order from iPhone 1/5
Every time I try to pay for online order I get a error message PLEASE FIX THIS PROBLEM I don’t care to go in the stores no more than I have to because of my age and health
Ordering Online Or Pickup 5/5
By Tha Phat Mac
Very Easy To Order Online For Pick-Up Or Shipping..Sam’s Club Makes it That Much Easier...Thanks Sam’s Club....
Scan as you Go 5/5
By Performance 13
Awesome app!! Need I say more.
Online services 5/5
I love that I only need my phone to shop at Sam’s. I was able to go in with my mobile membership card.
My favorite part was that I was able to scan everything as I grabbed it. Therefore, the checkout was amazing since I didn’t have to unload my cart at the register and with a couple clicks i was checkout and out the door.
So good 5/5
Sam’s shopping with scanning 5/5
By ob lou
Great ideal! Convenient fast if you need help someone there to help. My first time but not my last. Thank you Sam’s Wholesalers.
Easy and fast 5/5
By Aesha S.
I love this app! I can not recall when I have yet to stand in line to make my purchase the app makes it fast and easy to shop! In & out!!!
BEST THING EVER !! SCAN AND GO👏🏼
I’d love to order online ! But cannot get in to shop!!
Says I have 12 things in basket ??? Weird , won’t open basket either !!
I shop Wal mart online frequently ! No problems there !
Wanted stuff I bought at Sam's before ! Need delivery or pick up ?
Not getting into shop anywhere ???
App not working 1/5
The app will not let me add or delete items in my list or schedule for a pick up. I can’t find where to get in touch with someone about this so I’m putting it on here. All it says is something went wrong please try again for like 2 weeks now!! I need my lists because we are a big family and I buy a lot here!
By G&L Snow
We appreciate Grand Island’s customer service! And love ordering on line and picking up our items curbside!! Thank you!!
Did not work 1/5
By Lagg on purpose
I put my card information in and made sure everything was correct and did not work..
Doesn’t work 1/5
The cart won’t clear out , a previous potential order so I get order anything from the app
Best COVID shopping experience! 5/5
Could not ask for a safer shopping experience and 100% of what I needed was in stock. Top praises for this store!! Also many workers available for help!
Like the app but for some reason wouldn’t let me check out with one item being delivered and two being picked up had to delete my delivery was a little frustrating
Need to be able to add to your order by a certain time so if you forget something
Pick a pick up time 3/5
A tad frustrated that I was given the same pick up time options but when told to pay the option was not available. Just ended up picking a different day to eliminate the frustration.
Very convenient 5/5
By Metro II
Very convenient, fast and reliable. No need to stand inline for register. I wish other stores adopt a similar App.
Love this store 5/5
By Yahs creation
I love everything about this place! All’s you need is a dentist office in there and diesel offered at the pumps and it would be perfect
Still some glitches 3/5
Over all great but still some glitches.
No line checkout 5/5
Scan and Go is a great feature!
No products available 4/5
By teena- bean
In store and online, is very hard to order! Nothing is available.
I realize COVID, but my gosh!!
Not user friendly 2/5
I want to be able to update cart post payment to add items or remove . At least for an hour after I have paid. This gives me time to reflect on purchase. It also serves my pickup time.
Reorganizing store items 4/5
For the last 2 months or so, every time I come to the store things have been moved around with no notice. It would be nice to have a notice at the door stating store is reorganizing; that way you are not second guessing why the bread is not where it has always been :)
Time Saver!!! 5/5
This app is great! I skipped a line that reach mid store!
Love this app! 5/5
Love this app soo much! It makes shopping soo much quicker and easier and with the outbreak right now quick and easy is a great thing.
No Customer Protection 1/5
By Nurse 541
The Sams I shopped at today on South Saunders Street in Raleigh, North Caroline is back to Pre COVID-19 Practices. No attendants wiping carts, no hand sanitizer and no saniwipes for customers to use.
Needs some work!! 2/5
It’s convenient for scan and go and checking in for pickups, but otherwise the app loads entirely too slow. My main issue is it often gives me errors when attempting to select a date/time for pickup at my store. Once a date/ time are selected then the cart loads again as if you were about to checkout it doesn’t save the date/time so it never saves. This leads me to using the website on my phone to place my pickup order, and there I can’t designate a alternate pickup person.
Please use register (code 01) 2/5
Y’all are having problems. This is my second day at Sam’s to use the Scan and GO, and BOTH times I’ve not been able to purchase anything because your app is failing.
My card was stolen so it’s only digital right now and I can’t use a register because your registers won’t do Apple Pay either and your associates won’t manually enter my card info!
Scan and GO!!! 5/5
The only part of this app that I typically use is the Scan & Go. Never wait in line to check out again. I love it!!!
Makes Shopping Quick, Easy and safe! 5/5
Makes shopping quick, easy and safe!
Total Time Saver 5/5
By cannotthinksdleh gj
Finally downloaded after hearing friends say how great it is and they were right!! Awesome! Especially now in the COVID pandemic where I have to wait in line to get in. It was great to check out on my phone and not have to stand in another line! LOVE IT!
Mr. Peden 5/5
By mr peden
With this new app I was able to get in and out.
Too many shorts 3/5
In my last 3 visits I have left with more than 3 items that were out of stock.
Not happy 1/5
By Nurse A.
Sunday’s suppose to be for first response . This Sam’s was very poorly stocked . No broccoli ( all the area where the refrigerated veggies and fruits were empty) no toliet pater no disinfectant wipes no chicken no frozen pizza no pepperoni hot pockets)etc.....