Plastic Cutlery 1/5
By baldnbeautiful
I am so frustrated! Why can’t I get plastic forks, spoons and cups in store or delivered to my address? I literally lived about a mile away from the store. This issue started in December. Why can’t water be in curbside pickup?
Keeps Crashing 1/5
By Ebbyebbi
Crashes every time I put items in my cart and makes me restart all over. Love Sam's Club but you need to update your app.
Heating device 2/5
By iamKunda
Use of this app continues to over work the device causing it to warm
Buggy 1/5
By IsaacPo
For the love, please fix this app. Just tried checking in for a pickup and it wouldn’t let me click the “I’m here” button. Just wouldn’t work.
Also I still am unable to use my debit card on the app. When I go to enter my CCV number at checkout the number disappears when I swipe to pay.
Easy shopping 5/5
By connielayne
Ordering online for home essentials is easy and saves on the expensive gas!
Warranty 2/5
By jimminycricket61
The item is supposed to include a feee 4 year warranty. But the website will not allow it to be added for free. It does not discount during checkout.
Carnival Eats! 5/5
By Carnival Eats
Norman location is so helpful especially the management team! We really appreciate everything they do to help us get product we need!
Love not waiting in line! 5/5
By Nevmevnevnev
This app tends to crash a lot if you sort large numbers of items, but I give it five stars anyway for the love of the self-checkout feature.
COSTCO 4/5
By Laurie 2020
I have been to Costco but we don’t have one close. Costco is cleaner, has more stock and variety and employees seem to be more attentive and upbeat
Out of stock 3/5
By Nelson8892
So many out of stock items, or not available for shipping, which is frustrating when you pay for the plus membership.
Renewal is a broken process 2/5
By legolas154
The app is terrible at processing a renewal and then applying it and allowing you to shop right away.
Ordering 4/5
By Soap mom
I found there on line ordering difficult for seniors who are not computer savvy. I am not sure what got ordered and what didn’t.
Sams club app 2/5
By house of X
Often times too ‘’bloaty” and it closes out while I’m actively shopping
Love the app 5/5
By ManolyAlex
Best retail mobile app, love scan n go
Not yet as good as Amazon 2/5
By Fisherman55547
I do have troubles ordering from Sam’s Club and am disappointed I cannot track my history and see what my purchases are.
It crashes more than stock market 1/5
By Esplowe
I can not get maybe 20 items in cart before it crashes, wish you could fix your app like your sister company Walmart.
I love Sam’s Club but this app is awful! 1/5
By Mad Formspringer
The app is constantly crashing. I was trying to place an order for shipping and it crashed no less than 10 times while I was searching for the few things I wanted. Then I go to check out, all of my information is in and it just won’t load anymore. I kept trying and trying and ended up just giving up because it wouldn’t work.
Wouldn’t let me pay with cash back balance 1/5
By Trainet
Without updating my credit card with multi step verification!
Dog pee pads 3/5
By craigntheusa
Wish you still did the old pee pads, they were better, the 120 count might be more but not as good as the 100 count per box.
Review 3/5
By jesikavazquez
La aplicación se cierra sola
Thank u 5/5
By CoeurArnold
Thank you for making this experience always soo so easy everything from curbside pick up to scan and go as a busy mom I appreciate this more than you all
Know
Service 5/5
By Sandy1623
I’m new to Sams Club, the service is great, the pick up option is great, they always put it in the car within 4 minutes of me getting there. Always exactly what I ordered. Love it!!!! Saves so much time!
Right church, wrong pew 3/5
By da old dude
I ordered twinkies to give to my brother as a gift. I put his address in the ship to menu, but they came to my address instead. I can not find a place on the order form to return the twinkies.
Hard to put in order. Have t hold each button until it responds. 3/5
By nursedwash
See above
I give up. I quit. Removed app. 1/5
By app review by ios user
Edit…
I have no items in my cart. I keep getting notifications asking if I left specific items in my cart and urging me to buy them.
I’m am literally being harrased by a “bot”.
I give up. Your bots have worn me down and chased me away.
Add online items to cart that YOU say are in stock. We go to pay and it moves it to “Save for later”. Seriously, you have created so many problems we can’t buy anything from Sam’s Club anymore online using this app. Totally disgusted by the incompetence.
Meh 2/5
By Christi the great
Constantly force closing. Your Walmart you should have enough for a top notch app developer? I gave you 2 stars for the scan and go.
no tel nos to call re online orderd 1/5
By foreveryoursforevermine
constantlly put and have to drive 2-1/2 hrs to another locstion! no sams in victorville ca area nor near 25 frwy!!!!!
Excellent 5/5
By hefameva
Services excellent I’m very happy
Purchase history reorder 3/5
By 1tk2
You should be able to go to purchase, find your item and reorder right from that screen
Convenient 5/5
By Linmoris
We’ve been members of Sams Club for over 20 years and like the convenience of buying in bulk. As a Sams Prime member we also have free delivery to our home. LOVE the scan and go feature on my iPhone.
Consejo 5/5
By DoJeJe
Verificar bien que los productos estén disponible o no porque muchas veces ponen no disponible y uno va a la tienda y si están disponibles gracias
Fix Scan and Go 4/5
By bat876
App used to work great for Scan and Go now you have to close it every time you scan something to input the number of items or when you want to check out or look at what’s in your cart.
Flawed app. Zero star 1/5
By TDC0430
Signs you in to other users credit account in same household! NEVER received the $10.00 dollar giftcard after military renewal. Somehow Sams managed to break a program that was flawless for years. Zero customer support when inquiring!
From cookie 5/5
By SS G Ma
Shipping convenience is a blessing !!!! Sending diapers to Michigan for a great granddaughter ! Thank you so much for this option !!!!!
Not user friendly 2/5
By memberofcardgames
I put in a new card and continuously have problems now. All my info is correct. I have multiple cards because of my business so it’s to bad that I can’t switch cards.
Costco could learn from Sam’s Club! 5/5
By OBXers
We have memberships to both Sam’s Club and Costco. We love the Sam’s Club app, especially Scan & Go! It’s such a timesaver! Honestly, it makes me want to go to Sam’s instead of Costco! Best invention ever.
App only worked once then never again. 1/5
By Timo 01
I lost my card and went into the store to get it replaced. I was told about the app and wanted thought it would be better than the card. After successfully purchasing that day I thought it was great. Things changed when I needed to buy gas. The app did not work. I did not have a card so I went to the inside desk again and the pleasant agent connected me with the corporate customer service people and after 15 minutes I thought it was finished. I purchased something as I left the store and thought I was ready. Returning to the pumps again I could not get gas yet I had spent over an hour so far. I decided to go back home and get gas the next day using my wife’s card. Gas is not optional! I used over an hour trying to buy gas and gave up frustrated.
I returned the next day and purchased gas using the card. I then went into the store for our weekly purchases and took the time to scan and go, knowing that the day before it worked perfectly. This time I got to the checkout part and my card would not work. The attendant called a supervisor and I was told it was something with my credit card. I thought this was interesting since it was the same card I used successfully the day before. Nice concept on the scan and go but it must have been released before testing. So here I am, off to buy gas… using the old card system.
Review 4/5
By Buttons1011
Love the app. So easy to use. Only reason I gave 4 stars over 5 is that I wish it was easier to search other stores for items without having to keep changing your favorite club. For example my club is out of something and I would be willing to drive to another club, but you can’t search nearby clubs without having to keep changing your favorite club.
App needs work 2/5
By jamvh37
App crashes all the time
Trash 1/5
By Best game 👌🏼👍👍👍👏👏👏
Made me just wasted time at the pump
Pick up and scan n go! 5/5
By Redhead GGR
Between quick pick up, great gas prices and scan n go - Sam’s is the best! Scan n go is amazing to use and get you in and out in less than 30 minutes. Love this application. Not sure why all stores don’t have it. Thank you
Thanks 5/5
By Bruce1941
Easy to find and easy to order and ship.
Thanks
Closest SAms club never has salt pellets lately 4/5
By Meditate4u
If I’m always having no luck with finding Morton Salt pellets at the closest Sams for the past 3 months- why not make more available then or limit how much one member gets?
Scan and go is worthless 1/5
By Packaged for Performance
Scan and go is great in concept but horrible in the way Sam’s Club executes it. If you use scan and go you should be able to just leave the store and walk out without having to wait in a 15 minute line to exit, having to wait for a store associate to scan your phone and scan every item in your cart again, it’s pathetic. You’ll never wait 15 minutes in line to leave, after you’ve paid for your item at Costco because Costco knows how to operate their stores efficiently. I don’t even care that Costco doesn’t have a scan and go app I would go in to Costco 10 times to 1 over Sam’s Club just because of how hard it is to leave a Sams club and how long it takes.
Can be frustrating 4/5
By 1 Noe
System crashed a few times while searching for items. The one item selected stayed in the basket. So I just opted to pay for it instead of adding to it. It’s good when it works without glitches.
Simple 5/5
By spcystcy77
This app is a lifesaver! You can scan as you go throughout the store and avoid lines. You can compare bulk prices when shopping at other stores it’s just a handy little tool!
Gas App Really Blows 1/5
By datguy06
So I’m trying to fill my tank, and I scan the app and I have my car ready with almost no gas. The app keeps telling me theres a “snag”, which is really amazing when theres people behind me and the app is giving me trouble and I don’t have my Sam’s Club Membership Card present. Tried later and it still gave me the same problem, this bug needs to get fixed because it was bothering me so much in a time I needed gas.
Updates required while at gas line 1/5
By Jjczzxc
You’ve just made your through a stupendously long gas line only to find out that you need to update your app which takes several minutes. Meanwhile the people behind you are wondering what is happening and getting angry. This happens a lot while using this app. This is unacceptable. Do something to either make updates less frequent or less painful.
Lack of Handicap Electric Carts 4/5
By bakerman777
Friday 2pm there were no electric Handicap carts available. People were waiting for them to be returned when finished. Pretty long line. We decided to go fresh food shopping elsewhere.
