What is wrong with this app??? 1/5
Had this app before and it worked well. Now I cannot even use to start a new membership. I have added TWICE, it is in there TWO times a shipping address.
Yet when I try to check out, it says I need a shipping address... With no recourse other than going in to the store which would negate me being able to place my order to pick up tomorrow.
Welcome to the 21st century.
By John M. Ster
What else is needed???
By Morning pink
My phone was frozen 2 times when I use the search tool. I had to restart my phone both 2 times to continue shopping. It just takes me longer to shop than I would like to.
Thank you very much for the easy way of shopping, that’s great
Sams inconvenient! 5/5
Sams doesn't have apple pay and I couldn't pay with my wallet iphone app,so,I use the scan and go,l from dams app,and it was so easy and convenient!!thanks!!
Great could be better 4/5
Great slow at times takes a lot of space on my phone in my opinion
Was great, now garbage 1/5
This app single-handedly saved my Sam’s membership by making Sam’s the most convenient place to shop. But the latest update completely broke the app for me. It won’t pay for my cart, even after I deleted my card and re-added it, and it gives me no explanation as to why. Instead of being a convenience, it’s now an extra chore every time I go to Sam’s because I always have to check first to see whether this app has started working again. It hasn’t. It’s not my job to check your code, though. I will be shopping at Sam’s much less until this app works again.
Easy Online Order 3/5
By Another Busy Momma
Just disappointed that I can never make a same day order.
Regular Shopper 5/5
By Addlene's Kitchen
My time is limited when I come here to help with my grandchildren. This app allows me to place an order for what we need. Schedule a pickup time. Drive over, park and they load up what I ordered. Couldn’t be more convenient.
Items not being available in store 4/5
When in the store today,I noticed several items were not carried. For example, the individual bags of Funyons I planned to buy weren’t available. Also, another lady was looking for the creme puffs in the frozen section and they weren’t being carried. I hope these products will be brought back.
Works most time 4/5
The app works for the most part but once in awhile it will not let me check out. Guess that’s the world we live in. Nothing is perfect.
Scan and Go 5/5
I love Scan and Go. It’s so fast and easy. Now... you can buy wine with Scan and go!!! NaFlily
Online Vs instore 5/5
By Aj RDC
Online ordering and pick up is so much better and preferable, mainly because of the convenience and the time saved walking around the store, also don’t have to deal with the unhelpful rude employees at the store on E Richey road, I am sure it is only a couple of bad apples in the store but their attitude towards the customers/ members is just rude. And their behavior is pathetic at best
Quick in & quick checkout 5/5
Free shipping? 2/5
My items say free shipping for plus members but when I put in my cart it only gives me the option to pick up in store.
Poor app 1/5
Poor quality app, search menu too inaccurate, there are articles that there not in the app and are in the store
Very slow 1/5
Time consuming app
I absolutely love online shopping. So fast, so easy!! Y’all make this so easy for me!! Thank you.
Some good some bad 3/5
The scan and go feature worked great on the app when I went but the same card won’t add to my Apple wallet and the payment methods are always trying to load in the menu.
Sliced open package 2/5
I recently picked up a “Christmas presents” karaoke microphones (2pack) for my grand daughters.
The package was obviously cut and torn!
Would y’all like it if your child was presented with a torn/cut up package? Why am I expected to?
Why did a Sam’s club employee even give me this mangled to me? Can this moron fog a mirror or did he slip through the cracks?
Needless to say, I am dissatisfied with Sam’s customer service at the McDonough, Georgia store. Maybe you need to find a different “Santa”!
Nora Allen Carter
Best shopping experience ever! 5/5
No lines, no wrong prices, fast, easy & fun!
Super easy to use 5/5
Once the app is downloaded and you have a credit card saved, just scan and go! Love it. No more waiting in lines at cash registers.
Scan and Go 1/5
By Tired of "advancements"
I used this app months ago BEFORE an update and now each time I go into the store I TRY to use this app and it never works, WHY? I’m tired of waiting in the line in Sams to scan the stuff I’m buying. It’s bad enough Sams is decreasing the number of cashiers and now the app that’s supposed to make it so you don’t have to wait in line simply doesn’t work, WHY?
Always and convenient to shop!
By Craft kitten
This is so easy!!!!!
Would not process my credit card 2/5
By Mary Funda
Unable to pay at time of order. Inconvenient if I have to pay at the store for pick up. Defeats the purpose.
By ios app reviewrr
Used to be able to scan with just the member id. Now sign in is required and I am unable to create an account. No account, no scan, no idea what they changed it, no reason to have this app.
Poor app 1/5
States order by 3pm for same day pick up but doesn’t give same day pick up date as an option. Very frustrating. I’m using this app to save time now I’m going to have to make phone calls to see if I can get my stuff today or just have to go pick it all out myself and cancel this order.
Thumbs Up 5/5
The best, thank you
Available Pick Up date/time should be first in App! 5/5
By so so the cat
A shopper should be able to select/view the pick up date/time prior to making an order.
Why do I say this? Because living 60 miles away from Sam’s Club, I need to know if pick up is available, prior to making my order.
Yes, previously I made my order to pick up only to become aware there was no pick up date/time for the time I was going to be in Monroe.
Walmart Grocery Pick Up App allows you to view the date/times available PRIOR to making your order.
I hope Sam’s Clubs will utilize my suggestion by tweaking the Sam’s club pick up app!
Scan and go. 5/5
Used it for the first time. Very easy and fast. Thank You
Glitchy Glitchy Glitchy 1/5
The Sam’s Club app kept closing as I tried to complete my online purchase. I wasn’t sure if the purchase went through. Maybe I bought the same item multiple times, who knows? I’m usually disappointed with Sam’s Club in every category but price.
Scan and Go 5/5
Used for the first time today. Love it!!
Ms Abraham 5/5
Great and awesome pick up orders confirm
No Filters 2/5
By filters wanted
There’s no filter for many items, such as tires.
Love it 5/5
Love this app... it makes it easy to do my shopping... I am in and out
Needs work 3/5
The scan and go feature is fantastic the rest of the app no so much. It’s very slow and glitchy. Trying to schedule a grocery pick up is a nightmare, the app crashes, freezes, or just doesn’t respond. I’ve tried multiple time over the past few months and it’s the same issues.
I’ve been using Samsclub for 17 years. I can’t wait for Costco to build here.
Spent 45 minutes TRYInG to place a pickup order. Finally realized app is just as bad as store. Can’t see list, won’t take tax-exempt status, won’t let me pay when pickup, cleared my cart while picking items.
Typical. Just like the store.
Business people come to buy, not fumble through crappy ordering services.
Replacement for physical and replaces checkout too! 5/5
Use your card and scan and go all in one app!
Used to be a good app 1/5
By Lone Star Wilson
Not sure what’s happened with recent updates, but it doesn’t hold the payment info anymore.
I’m going through Sam’s scanning as I go (Which is one of the best features of this app) but when I go to check out, I have to keep re-entering the security code on the back of the card (which defeats the purpose of entering it into the app). It used to not do this- needs immediate attention.
I love sams club. We shop there at least once a week and some times three times! There are a few issues but most of all I love it
Thanks for fixing the APP Sams 5/5
So frustrated with the sams app. Have loaded two different app trying to get the scan and go feature they say it has to make checkout faster and neither app will actually sign me in. It’s in a never ending cycle where you sign in, submit, tell it your not a robot, pick the pictures for the captcha and then it goes right back to the sign in and I’m not a robot. I deleted the app and tried a different app. Same thing happened. Thought something was wrong with my password, went through process to reset it. Same problem again. Then thought I need to create a new account in the app. Tried that and it said I already had an account created. Tried to log in again, put me in the same cycle again. Finally was so frustrated asked a sams staff at the store, I didn’t even get through my explanation and she said it’s doing the sign in thing again huh. I said yes. She said at least 8 other people had asked them about it today alone and every time they do an update this is a problem for some people but Sams’s won’t listen to complaints from staff about it so I should call the 800 number and see if someone there can help me. Really disappointed with this app. Would have given it a 0 stars if I could have. First review I’ve ever written hoping it helps save someone else all the wasted time I’ve put into trying to get this to work.
Updated: They have updates the app. Works great! Used scan and go to get in and out of the store quickly today. Scanned everything as we got it. Payed from the app and showed the code it gave me as we walked out of the store! Also like to use the app to order online and pick up. Now it is working it is super easy and convenient.
Love the features of the app! 5/5
Went to Sam’s for the first time in a long time today. We used the Scan & Go feature of the app and just scanned our items as we shopped. Didn’t have to stand in line to check out.... just slid to pay in the app, scanned at the door, and went home!
Loving Sam’s Club! 5/5
By working-teacher mom
I have always been a big Costco fan, but now I am loving Sam’s Club! I especially love the on-line ordering and the convenience of ordering it from my phone and picking it up the next day. So much easier and convenient! Plus, the prices are more affordable on a family budget.
Scan and Go 5/5
By Sams Super Shopper
Best thing Ever!!
What a mess trying to check out 3/5
It’s almost impossible to check out !
I had to take something I wanted shipped off cause I put my address in 5 times and it kept asking for it!
Had many problems I shouldn’t have to deal with!
Ya Gotta Love this app! 5/5
How much easier can it get?!?! Love using this “TIME SAVER”!
Love it! 5/5
By Robin in Wake Forest
I love that I don't have to go to the checkout line. I wish other stores would follow suit!