glitches & crashes 5/5
when it works its great, but it glitches and crashes often
Please fix 1/5
By tee 48
Did scan and go at club earlier, no problems. Later the same night tried to order online. Kept asking for cvv on credit card, even though credit card is saved on site. Tried to enter the cvv code, wouldn’t take it. Tried 18 times said information was wrong. My card ended up locked because of this thru bank. Please fix! Wasn’t acting up until update. Use to be pretty good, now I would give a zero if I could.
Sams Club is the best store out there it’s better than Costco 5/5
Viva Sams Club
Sam’s Club app for all your needs! 5/5
Totally love the app. It is so functional and easy to use. You can skip the checkout lines with the most awesome “Scan & Go”. You can easily shop with shipping and pick up. It is one of the best apps out there.
Still great service 5/5
Has always been my club location. They did great during covid and have adapted beautifully. Staff is always kind and helpful to me even when crazy busy.
Works well EXCEPT 1/5
By Radar O'Reiley
Too many UNNECESSARY updates, often EVERY WEEK!
Same, lame excuses about “squashing bugs” but for those of us living in rural areas not having real internet connections, updates 40 times per year is a pain and our cell phone carrier throttles us.
Awesome selection 5/5
Easy to use app. Love it!
Cuts off your music 1/5
The app stops what ever audio you have playing for an annoying little beep when using scan and go. Super inconvenient for a pointless noise.
New member 1/5
By More Tritone
App is horrid. Had to kill app 3 times to enter a creditCard. Would not present a keyboard for ccv entry. Why do you want my creditCard anyway? Safe on your servers? Why no applePay? It’s 2022. And yes, I have a modern creditCard that changes ccv. That seems to bring your app to its knees.
App won’t autoFill userName and password from iOS password manager. It’s 2022.
I joined Sam’s to avoid lines. CostCo has huge lines. Will give Sam’s a few more tries. But, please modernize your app.
Locks up 2/5
By Uneasy Driver
App CONSTANTLY LOCKS UP when attempting to order with an IPhone.
Have to close and reopen multiple times to get through an order.
Has frozen twice writing this!
Auto renew failed 1/5
My account was set up for auto renewal but it failed to happen. I talked to a customer service representative about it and was told my account would renew automatically but that didn’t happen.
Ease of shopping 4/5
By T.O.M. / Tough Old Man
The ease of shopping online with Sams Club is OK I’d like to see it be a lot more easy. That’s not very common for shopping online. Sam’s Club could be exceptional if it was easier. Wish I know how to explain this better but I bet you’ve got some guys that know how to take care of the problem.I wish you luck, actually I should say blessings. It’s a very competitive world out there. Thank you for any efforts to make shopping online easier. when you do, get a copy right and sell it to everybody.🤠👍🏼
Gateway to SPAM 1/5
By Why Sams
Downloaded and created my account on this app and ever since have been absolutely bombarded with spam email to the email I used. There is zero doubt it came from using my email with Sams. Shameful Sams!!
Feature missing 5/5
By Nick the Wombat
Many other apps will tell you where the product is in the warehouse. Wish this one would have that feature!
Sam’s Club > Costco 5/5
The app, the scan & go, the selection, the prices, the gas, the pizza, etc., etc. I could go on and on. I love Sam’s Club and I love the app!
I love it !!! 5/5
Thankyou Sams Club you make shopping so easy and the shipping is amazing.
I love the seasonal items .
Tire Warranty is the best!!!!! 5/5
Best tire warranty
New to App 4/5
I’m sure it’s because I’m not familiar enough with the app, but it was a little clunky at first, especially figuring out the difference between “Delivery” and “Shipping”, then to get the system to recognize that we needed the items shipped (we live about 45 miles from the nearest Sam’s Club).
We LOVE that it has the items we normally buy already identified for “easy picking” as we made out our order. We’ll see how the shipping goes.
Sam’s Club 5/5
Love shopping with them online, enjoy buying by bulks to save money.
By Tubular App
I love getting our concession stand items from Sam’s but they have discontinued many items we need
Staff was great prompt and polite 5/5
Helpful and competent
By nab eater
2 factor identification to check out on App? Ridiculous 1/5
Items are very small when shopping, not a pleasant experience.
Lo mejor de comprar en Sams club 5/5
Me encanta Sams club por la calidad y precios que tienen gracias
Sam’s pickup 5/5
I love shopping in Sam’s club. But some of it is to heavy or awkward for me to deal with. When I get home I try to get a body to help me here on the heavy stuff.
Thanks Sam’s Club
Great App 5/5
Love the ability to Scan and Go! Makes the shopping experience so much better!
Payment with Walmart cards shouldBe permitted 2/5
Unable to remove an old payment card
Frequent crashes 3/5
The app is glitchy and crashes pretty frequently.
apple wallet support 1/5
the option to add your membership card to apple wallet has been removed
Great Service 5/5
Deliver to address 5/5
Very convenient, and great order service
Issues with app 1/5
By fixthe app
I have been using your app for a while now and had minimal issues. Last night I did my delivery order and went to confirm payment and it prompted for a verification code that was never sent. MULTIPLE times I resent code, changed phone number and no code was ever sent. Because of the issue I couldn’t get my order placed. So this morning I go on and change to pickup and now it has bumped me to the next day! Then it dropped the delivery option altogether. PLEASE fix the app!! It’s wasting time and not doing what it’s supposed to.
By kids had
It took me five times to order my groceries.
I have never been asked for a code before.
I have no idea where they got the number to text because that’s not my number and the email request took so long to go through that it would close out my order every time
Sam on line Shopping 5/5
Shopping online at Sam’s is the best thing that could have been put into place!!!!! Absolutely love it!!!!
Name Brand vs Sam’s Brand 5/5
I have had to purchase name brand feminine hygiene products in the club because they no longer stock the store brand. I do not care for the name brand product. I am extremely grateful that I can still purchase the club brand and have it shipped directly to my home. I just wished I had checked online before I purchased yet another name brand product that I do not care for.
Not Mark but his wife!
Since I downloaded the app it’s been sooo easy to shop inside the store and getting gas. No need to use either club card or payment card because it’s stored in the app. We don’t have to make a line and wait for an associate to scan our items and since there are self-scan lines, you might as well use your app to get ahead. I really, really like this convenience.
More order choices 3/5
I tried to order food with app but could. Or use my SNAP card
Sams Club 5/5
By Muneca 1203
Love shopping at Sams great prices & great customer service.
Scan and Go no longer works consistently 1/5
Lately when checking out on the app, it won’t process and requires us to go to a register to check out. It never used to do this, and it is extremely frustrating.
Used to be good ! 1/5
This app used to be the best . Now it keeps kicking you out . The worst thing is it asks for the two factor authentication…but they never sent you the code in the mail. I was online chatting with customer service . They erased everything and I had to sign up from the beginning. Good thing is I am able to sign from my computer . Bad thing about this app it still keeps asking to send my verification code in my email…even after uninstalling and reinstalling the app. So as of now the app is completely useless.
Slow and buggy along with a major laziness issue below 1/5
By Family Manalo
I’ve suffered through this app for so long. There are some positives but the negatives are so glaring that it’s like being in a sadistic relationship.
The worst part is that you can’t save a gift card in the app. Who does that in this day and age? I’ll tell you who: it’s lazy app programmers who can’t be bothered to write a good code.
For now, let’s suffer together by typing the gift card code EVERY. SINGLE. ORDER.
If only I could curse in the review, I would. Think of the worst curses you could think of, and that’s what I want to write here.
Avoid the App. 403 error. Never works 1/5
Terrible connection in a metropolitan area with 5GLTE. App constantly has a 403 error. Avoid this App.
Poor gas pump configuration. Line usually extends into road. People cut in from wrong end rather than getting in line
Mad you won’t ship to me
Can’t add sams card from app to wallet anymore 1/5
Disappointing they took this away. Shouldn’t have to open the app every time. Some stores have junk cell service. Would be nice if they brought the ability back.
Almost unusable 1/5
Very slow search results, and I’m using wifi. I cannot filter searches to return only what is available for pickup. Scan and go would not work properly while in the store.
Super easy to use 5/5
By Scott Schoeneberger
App is super easy to use with a great selection. No tricks or extra fees. Very straight forward and great.
Me encanta, me encanta!!!! Puedo comprar rápido y ahora renovar la membresía por el App! 😍